For small companies located in Oklahoma City or anywhere in Oklahoma, Progent offers technical support for information systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced tools to solve most network issues quickly. This reduces direct costs because solutions accumulate fewer billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's billing policy for remote support is designed to get the most out of your network support dollar. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online service organizations, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for billing save you from scenarios where fast solutions manage to end up as major bills. Progent's skill at handling technical issues quickly results in your company spending less cash.
Progent's Remote Service Tools
Over time, Progent has developed an array of customized tools and proven processes that permit the maximum level of efficiency for online consulting and troubleshooting for small and midsize business computer systems. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to interface to your company's network remotely without compromising system security.
Progent's sophisticated service database system maintains thorough records describing the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of services rendered to every Progent client by any consultant. This history of problems and fixes is structured as a readily retrievable internal database that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft permit access to additional extensive technical databases and permit quick access to vendors' in-house support staff with the result that Progent's remote service specialists can determine the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Oklahoma City or anywhere in Oklahoma or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's phone-based technical support professionals offer advanced credentials in an extensive array of disciplines. This broad scope of capability permits Progent's engineers to address virtually any crisis that may take place in a small business network. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to companies with multi-OS networks, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online services available from Progent to companies in Oklahoma City and anywhere in the state of Oklahoma include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of computer technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy administration, and migration from legacy systems to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent online help for analyzing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and certifies a person's networking skills at the master level. CCIEs can handle even the most intractable challenges surrounding network planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating problems with IOS network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness because their deep expertise allows them to find solutions for the most difficult problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone contact with a Cisco CCIE so you can get timely support for serious network infrastructure problems that are impacting business efficiency but are beyond the experience of your regular computer maintenance resources. Progent's CCIE consultants can communicate with your environment using state-of-the-art on-line troubleshooting tools to provide efficient, safe, and economical analysis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading family of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized MS Windows Support
Progent's Microsoft-certified remote service professionals offer computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server application development,
Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISSP and ISSAP network security consultants can provide a variety of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recover rapidly following a serious penetration. Security services offered by Progent cover thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile access; protecting your messaging system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class online consulting experts for contract IT projects that small companies often request. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Oklahoma City Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Call Center service offerings for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want quick communication with a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless reinforcement of your current Help Desk organization. Progent's Virtual Call Center can operate as an escalation resource to resolve complex technical issues, or be ready in overflow situations when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or improving your existing organization, evaluating or enhancing Help Desk application software to handle the special demands of your company, or providing temporary online staff to work with your existing Help Desk group to handle high-demand scenarios like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned information technology professionals offers your clients in Oklahoma City or anywhere in the state of Oklahoma fast assistance from a reliable support resource with substantial experience providing phone consulting and remote diagnostics for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a significant driver of company success, and Progent's intent is to fix and not just annotate network issues.
Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and training in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications including CRM, Project, Word, and MS Excel. To learn more information concerning Progent's consulting, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can support the artistic aspect of Macintosh computing by providing remote consulting support and education in imaging, audio, and video. Progent's consultants offer assistance in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special procedures like capturing or digitizing audio/video or integrating an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Oklahoma City, or anywhere in the state of Oklahoma, remote computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive rather than reactive. By uncovering emerging problems before they cause network outages, automated monitoring can ward off inconvenient and expensive network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a mix of platforms.
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.