For small businesses in Oklahoma City Oklahoma, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISSP-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's remote technical support services offer excellent leverage due to the fact that they have the real-world background and the advanced technology to resolve most network problems rapidly. This reduces direct expenses since service calls take up fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your company benefits even more with incidental expenses by reducing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online help is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you are charged just for the services that you actually get. Unlike typical online service firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with scenarios where speedy. minor solutions somehow end up as big invoices. Progent's skill at disposing of problems efficiently results in your company saving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes that ensure the maximum degree of effectiveness for online consulting and troubleshooting for small business IT networks. Progent provides protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to link to your company's system without compromising corporate security.
Progent's proprietary customer support database system keeps comprehensive documentation for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support provided to each Progent client by every engineer. This archive of trouble tickets and responses is structured as an easily retrievable internal database that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority response from vendors' in-house product engineers so Progent's remote consulting specialists are able to determine the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Oklahoma City Oklahoma or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's phone-based support professionals have credentials in a comprehensive set of technologies. This broad scope of capability allows Progent's engineers to address practically any problem that may crop up in a small company network. Certificates awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To help clients with mixed-platform networks, Progent also offers the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to clients in Oklahoma City include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology such as system architecture, messaging systems, network and process security, UNIX and Windows coexistence, VMware technologies for server economization and simplified administration, and migration from older systems to current Windows or Linux environments. Progent's team-oriented approach to solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency online help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and indicates an individual's technical skills at the expert level. Cisco qualified CCIEs can deal with the most complex challenges encountered in network infrastructure design, deployment, administration, protection, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent value because their broad expertise enables them to find solutions for even the most intractable problems quickly. In common instances, less seasoned consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support firms make CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone access to a CCIE so your company can receive immediate help for severe network infrastructure issues that are impacting business efficiency but are not within the experience of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE consultants can tie into your computer system using advanced on-line support technology to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-certified remote service professionals can provide computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help your company with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote PC desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISSP and ISSAP security consultants offer a range of system protection services that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help you to clean up rapidly after a serious breach. Security services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; configuring firewalls; establishing secure architectures for off-site and mobile access; securing your messaging system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned online consulting professionals for special projects that small companies frequently request. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Oklahoma City Oklahoma Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center support programs for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are intended for small organizations who lack the budget to build and maintain an internal Call Center but who want quick access to an effective Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting expertise can support you in creating an effective new Help Desk or improving your current organization, evaluating or customizing Call Center software to address the particular needs of your company, or providing occasional phone support personnel to work with your existing Call Center group during unusually busy events such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network professionals offers your customers in Oklahoma City Oklahoma quick access to a dependable network service resource with substantial experience delivering telephone-based support and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a significant enabler of company performance, and Progent's goal is to solve rather than merely annotate technical problems.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft applications such as CRM, Project, MS Office Word, and MS Excel. To read additional information concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac experts can nurture the imaginative facets of Macintosh systems by delivering remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio or video or configuring an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Oklahoma City Oklahoma remote network monitoring support centered around MS Operations Manager network monitoring and reporting, enhanced by Progent for your business so your network maintenance is proactive and automated. By uncovering looming problems before they result in downtime, remote monitoring can minimize inconvenient and costly network crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks that support a variety of platforms.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
Progent locations in Oklahoma State