For small businesses located in Oklahoma City Oklahoma, Progent provides support for networks powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote support services represent excellent value because they have the practical background and the sophisticated technology to solve most information system problems rapidly. This reduces direct expenses since solutions take up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical online service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast fixes somehow end up as major bills. Progent's skill at disposing of technical issues efficiently translates into your business spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that ensure the highest degree of effectiveness for remote help and troubleshooting for small and midsize company information networks. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to connect to your company's computer system remotely without breaching corporate security.
Progent's advanced customer support database application stores thorough records of all support that Progent's clients have been provided. Progent's staff service personnel have access to the details of services delivered to each customer by every Progent engineer. This database of issues and responses is organized as a readily retrievable support database that allows Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts can come up with optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Oklahoma City Oklahoma or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's remote technical support engineers possess certified skills in an extensive array of disciplines. This breadth of technical skills enables Progent's engineers to address virtually any crisis likely to occur in a small business information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with multi-OS networks, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical support services provided by Progent to customers in Oklahoma City include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide range of computer technology including system infrastructure, email solutions, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy management, and migration from older systems to current Windows or Linux environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for resolving problems affecting UNIX/Linux networks based on popular variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and certifies a person's technical skills at the expert level. CCIEs know how to deal with even the most difficult challenges encountered in network planning, installation, management, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs are an exceptional value since their deep expertise allows them to resolve even the most difficult problems quickly. In typical cases, less experienced engineers can struggle for many hours or days with identical problems that a CCIE can fix in minutes.
Few support providers make CCIEs accessible to help small and medium sized businesses. Progent offers quick phone access to a Cisco authorized CCIE so you can receive timely support for severe network problems that are hurting worker productivity but are not within the scope of your regular network maintenance resources. Progent's CCIE support experts can tie into your network using sophisticated remote support technology to perform quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as VPN products.
Certified MS Windows Experts
Progent's Microsoft-certified remote service professionals can deliver network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of online desktop support services including Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security solutions that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist you to recover quickly following a serious penetration. Security solutions offered by Progent include: thorough security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small companies frequently need. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Oklahoma City Oklahoma Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk service options for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk support services are designed for small organizations who lack the resources to create an in-house Call Center but who need fast response from a dependable Help Desk Call Center with professional telephone support as well as the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or enhancing your current one, selecting or enhancing Help Desk software to meet the unique requirements of your business, or adding temporary online staff to work with your in-house Call Center group to handle high-demand scenarios such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network experts provides your customers in Oklahoma City Oklahoma immediate communication with an effective support group with extensive background offering telephone-based support and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial driver of company efficiency, and Progent's policy is to fix rather than merely annotate IT issues.
Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group provides phone-based advanced engineering support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Office Excel. For additional information about Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac computing by delivering remote help services and education in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or setting up an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Oklahoma City Oklahoma online computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they result in downtime, automated monitoring can minimize stressful and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that support multiple platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
Progent locations in Oklahoma State