For small businesses in Oklahoma City or anywhere in Oklahoma, Progent provides support for networks powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of network problems rapidly. This lowers direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business disruption, disgruntled clients, idle workers, and distracted management.
Progent's billing policy for online support is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many remote support organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate situations where fast fixes somehow turn into substantial bills. Progent's penchant for dealing with technical issues efficiently translates into your business spending less cash.
Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies that allow the maximum level of efficiency for remote technical support and troubleshooting for small and midsize company computer systems. Progent provides secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's online support team to connect to your computer system without breaching corporate security.
Progent's proprietary service reporting application stores detailed histories describing the support that Progent's clients have been provided. Progent's staff consultants have access to the history of assistance provided to each Progent customer by any Progent engineer. This database of problems and solutions is stored as an easily retrievable internal knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to come up with optimal solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone support in Oklahoma City or anywhere in Oklahoma or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's remote network support experts offer credentials in an extensive array of products and technologies. This broad scope of technical skills allows Progent's engineers to manage practically any crisis that may take place in a small or midsize company information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To support companies with multi-platform environments, Progent also offers access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical services provided by Progent to companies in Oklahoma City and throughout the state of Oklahoma include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of information technology such as network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency online assistance for analyzing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies a person's technical skills at the master level. Cisco qualified CCIEs know how to resolve even the most intractable problems associated with network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to find solutions for even the most intractable problems quickly. In typical cases, less seasoned engineers can wrestle for hours or even days with the same problems that a CCIE can dispose of in a few minutes.
Few consulting firms make CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive urgent assistance for serious network problems that are crippling business efficiency but are not within the comfort zone of your local network support providers. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via state-of-the-art remote support tools to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading selection of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-premier online service engineers offer computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and deployment,
Microsoft Skype for Business migration consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of online PC desktop support and troubleshooting services including Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recuperate quickly following a damaging breach. Security consulting services offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies often request. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Oklahoma City Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Call Center support services are well suited for smaller companies who lack the resources to build and maintain an internal Help Desk Call Center but who want fast access to an efficient Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your established one, evaluating or enhancing Help Desk software products to address the particular requirements of your company, or providing occasional phone support personnel to work with your internal Call Center group during demanding situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Call Center team of seasoned network professionals gives your computer users in Oklahoma City or anywhere in the state of Oklahoma quick communication with an efficient technical support group with substantial experience offering phone help and online repair service for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk the reputation as a significant driver of company efficiency, and Progent's target is to resolve and not merely document technical issues.
Applications Services: Education, Development, and Integration
Progent's Applications Experts Group provides online and in-depth engineering expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Excel. For more concerning Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the imaginative elements of Mac systems by providing phone-based consulting services and training in graphics, sound, and video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs like scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Oklahoma City, or anywhere in the state of Oklahoma, remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so that your computer support is proactive and automated. By anticipating potential trouble spots before they expand into full-scale emergencies, proactive monitoring can minimize stressful and costly service failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by multiple operating systems.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
Progent locations in Oklahoma State