For small and midsize companies in Oklahoma City or anywhere in the state of Oklahoma, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage because they have the real-world experience and the sophisticated tools to solve the majority of information system problems quickly. This reduces direct costs because solutions require fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where quick solutions manage to end up as major tabs. Progent's penchant for solving problems efficiently translates into your business saving money.
Progent's Online Service Technologies
Over time, Progent has developed an arsenal of customized tools and field-proven processes which allow the highest degree of efficiency for online technical support and repair for small and midsize company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's Technical Response Center to access your system remotely without breaching system security.
Progent's advanced service database application maintains extensive histories describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of services provided to every client by any Progent engineer. This archive of anomalies and responses is organized as a conveniently accessible proprietary knowledge base that enables Progent's remote support professionals to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can come up with optimal solutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Oklahoma City or anywhere in Oklahoma or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's remote technical service professionals offer certified skills in an extensive array of products and technologies. This broad scope of IT skills enables Progent's consultants to manage practically any emergency that may occur in a small or midsize business network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To help companies with mixed-platform networks, Progent also provides access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to clients in Oklahoma City and anywhere in the state of Oklahoma include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a wide array of information technology including network architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network professionals, and validates a person's network technology skills at the expert level. CCIEs can deal with the most difficult problems associated with network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS network administration tools and developing workarounds or identifying program patches. CCIEs offer excellent cost-effectiveness since their deep experience allows them to fix the most complex problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get timely help for complex network problems that are crippling business productivity but are outside the experience of your local computer service group or consultant. Progent's CCIE support experts can interface to your environment by means of sophisticated remote support technology in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Windows Experts
Progent's Microsoft-expert online support experts can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of remote PC desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP and ISSAP security engineers offer a variety of system protection solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help your company to clean up rapidly after a damaging penetration. Security consulting services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; integrating firewalls; designing secure techniques for remote and mobile communication; securing your messaging system against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine physical resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract projects that small companies often need. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's special online consulting services include:
How Your Oklahoma City Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center services are ideal for smaller businesses who lack the money or time to create an internal Call Center but who want quick communication with an effective Call Center with professional telephone assistance as well as the available expertise to escalate complex problems to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or improving your established one, evaluating or customizing Help Desk Call Center application software to meet the unique needs of your corporation, or adding occasional phone support personnel to work with your in-house Help Desk resources to handle high-demand situations like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran network experts provides your workers in Oklahoma City or anywhere in the state of Oklahoma fast access to a reliable network service resource with substantial experience providing telephone-based support and remote repair service for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk the reputation as a crucial contributor to business productivity, and Progent's aim is to fix instead of simply track network problems.
Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group offers online professional engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Word, and MS Excel. To find out additional information concerning Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the imaginative components of Mac computing by providing phone-based help support and training in imaging, audio, and video. Progent's consultants offer assistance in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio or video or putting together an audio/video post production studio.
Remote Network Monitoring Services
Progent offers companies in Oklahoma City, or anywhere in the state of Oklahoma, remote network monitoring services centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into network outages, proactive monitoring can avoid inconvenient and costly information system failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a combination of platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.