For small companies in Oklahoma City or anywhere in Oklahoma, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's online support services offer exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for online help is designed to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing do away with situations where fast fixes somehow turn into big bills. Progent's penchant for disposing of technical issues quickly results in your business spending less money.
Progent's Remote Service Technologies
Over the years, Progent has developed an array of optimized technologies and field-tested methodologies that permit the maximum degree of efficiency for online help and repair for small business IT systems. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to interface to your company's network without violating system security.
Progent's highly evolved service database system keeps thorough records of the support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of support delivered to every Progent client by every engineer. This database of trouble tickets and fixes is structured as an easily accessible internal database that allows Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available other vast technical support databases and permit fast access to manufacturers' in-house engineering staff so Progent's online service specialists can arrive at the best solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Oklahoma City or anywhere in Oklahoma or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's online technical service engineers have certified skills in an extensive array of technologies. This broad scope of technical skills enables Progent's engineers to handle almost any crisis that may crop up in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.
To help customers with mixed-operating system networks, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical support services Offered by Progent to companies in Oklahoma City and throughout the state of Oklahoma include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a wide range of computer technology such as system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency online assistance for diagnosing anomalies within UNIX/Linux networks powered by leading versions of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult problems surrounding network planning, deployment, administration, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. CCIEs offer excellent cost-effectiveness since their deep experience permits them to resolve the most intractable problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so you can receive timely support for serious network issues that are impacting worker productivity but are not within the experience of your ordinary IT support providers. Progent's CCIE consultants can connect to your computer system via the latest on-line support technology to provide efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's popular selection of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can deliver computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration,
Microsoft Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop support including Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISSP and ISSAP security consultants offer a variety of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to recuperate rapidly after a damaging breach. Security consulting services offered by Progent cover thorough security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; building secure mechanisms for off-site and mobile communication; guarding your email infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies often request. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology enables clients to complete major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Oklahoma City Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are intended for small businesses who lack the budget to create an internal Call Center but who require quick access to a reliable Help Desk with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or improving your existing organization, selecting or modifying Help Desk software to meet the particular needs of your company, or providing occasional phone support staff to work with your in-house Help Desk team to handle high-demand scenarios like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology experts gives your workers in Oklahoma City or anywhere in the state of Oklahoma quick contact with a dependable network service resource with extensive experience providing phone support and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial enabler of business productivity, and Progent's target is to fix and not just report network problems.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote advanced consulting support and training in specific application areas including ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Excel. To learn additional information about Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the artistic elements of Apple Mac systems by providing phone-based help support and education in graphics, sound, and motion video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio/video or setting up an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Oklahoma City, or anywhere in the state of Oklahoma, online computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your network maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems powered by a mix of platforms.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.