For small businesses located in Oklahoma City Oklahoma, Progent provides support for networks powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote support services represent excellent value because they have the practical background and the sophisticated technology to solve most information system problems rapidly. This reduces direct expenses since solutions take up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical online service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast fixes somehow end up as major bills. Progent's skill at disposing of technical issues efficiently translates into your business spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that ensure the highest degree of effectiveness for remote help and troubleshooting for small and midsize company information networks. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to connect to your company's computer system remotely without breaching corporate security.
Progent's advanced customer support database application stores thorough records of all support that Progent's clients have been provided. Progent's staff service personnel have access to the details of services delivered to each customer by every Progent engineer. This database of issues and responses is organized as a readily retrievable support database that allows Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts can come up with optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Oklahoma City Oklahoma or to find out more about Progent's phone support programs, call Progent at
Online Technical Support Services Provided by Progent
Progent's remote technical support engineers possess certified skills in an extensive array of disciplines. This breadth of technical skills enables Progent's engineers to address virtually any crisis likely to occur in a small business information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with multi-OS networks, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical support services provided by Progent to customers in Oklahoma City include:
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for resolving problems affecting UNIX/Linux networks based on popular variants of UNIX such as:
Progent also can deliver a broad array of online desktop support services including Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
Progent’s Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or enhancing your current one, selecting or enhancing Help Desk software to meet the unique requirements of your business, or adding temporary online staff to work with your in-house Call Center group to handle high-demand scenarios such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network experts provides your customers in Oklahoma City Oklahoma immediate communication with an effective support group with extensive background offering telephone-based support and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial driver of company efficiency, and Progent's policy is to fix rather than merely annotate IT issues.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac computing by delivering remote help services and education in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or setting up an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Oklahoma City Oklahoma online computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they result in downtime, automated monitoring can minimize stressful and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that support multiple platforms.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
City | Address | Phone | Link |
Oklahoma CIty | 3030 NW Expressway, Suite 200 Oklahoma City, OK 73112 United States |
(405) 835-6800 | Oklahoma CIty Network Support Services |
Tulsa | 624 S. Denver, Suite 300 Tulsa, OK 74119 United States |
(918) 856-5077 | Tulsa Network Support Services |