For small businesses located in Oklahoma City Oklahoma, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, plus the services of CISSP-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services represent exceptional value due to the fact that they have the practical experience and the advanced tools to resolve most network problems rapidly. Efficient support reduces direct expenses because service calls take up a smaller number of billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing model for remote help is designed to maximize the impact of your network support investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing avoid scenarios where fast repairs manage to turn into substantial tabs. Progent's skill at dealing with problems efficiently results in your company conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes that ensure the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize company IT networks. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the experts of Progent's online support team to link to your network without compromising corporate security.
Progent's proprietary customer support reporting system maintains detailed histories for the support that Progent's customers have received. Progent's authorized service personnel have access to the records of services rendered to each client by every consultant. This history of issues and responses is structured as a readily retrievable support knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's remote consulting specialists can come up with the best solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Oklahoma City Oklahoma or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's remote network support professionals have advanced credentials in an extensive array of products and technologies. This broad scope of IT skills enables Progent's engineers to manage practically any emergency that may crop up in a small business information system. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To support businesses with mixed-platform networks, Progent also provides the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support provided by Progent to clients in Oklahoma City include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad range of computer technology including network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy administration, and migration from older systems to the latest Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates an individual's network technology knowledge at the master level. CCIEs know how to handle even the most difficult problems encountered in network planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional value because their deep expertise allows them to fix the most complex problems rapidly. In typical instances, less qualified consultants can wrestle for hours or days with identical tasks that a CCIE can fix in minutes.
Few service firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone contact with a CCIE so your company can get urgent support for severe network problems that are lowering worker efficiency but are outside the comfort zone of your ordinary IT support resources. Progent's CCIE consultants can tie into your environment via state-of-the-art remote support technology to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support engineers can provide computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business Server migration support, Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of remote desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Consultants
Progent's certified CISSP and ISSAP security engineers can provide a range of system protection solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist you to recover rapidly following a serious breach. Security services available from Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; integrating firewalls; building secure mechanisms for remote and mobile access; securing your email system from spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for special projects that small businesses often need. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows clients to complete major projects within budget and on time. Progent's special remote consulting services include:
How Your Oklahoma City Oklahoma Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are designed for smaller companies who lack the resources to create an internal Call Center but who need fast response from an efficient Help Desk with proficient phone support plus the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or improving your current one, identifying or customizing Help Desk software products to address the unique needs of your corporation, or providing occasional phone support staff to work with your in-house Help Desk Call Center team to deal with demanding events like software transitions, major updates, or installing new business software.
Progent's Help Desk team of veteran information technology professionals provides your clients in Oklahoma City Oklahoma rapid communication with an effective technical support group with substantial experience offering telephone-based consulting and online diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a key enabler of company performance, and Progent's target is to resolve instead of merely record technical issues.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth consulting support and training in special application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft applications such as CRM, Office Project, MS Word, and Office Excel. For additional information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac experts can promote the imaginative facets of Mac environments by providing remote consulting support and education in imaging, sound, and video. Progent's consultants can provide assistance in a large selection of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or putting together an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in Oklahoma City Oklahoma online network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By uncovering potential issues before they grow into network outages, remote monitoring can ward off stressful and costly network failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support a variety of operating systems.
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
Progent locations in Oklahoma State