For small businesses located in Oklahoma City or anywhere in Oklahoma, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the practical background and the sophisticated tools to resolve most information system problems rapidly. This reduces direct costs because solutions take up fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for online help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you receive. In contrast to typical online service firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where quick solutions manage to turn into large tabs. Progent's skill at solving problems quickly results in your business spending less cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies that permit the highest level of efficiency for online help and repair for small and midsize business IT networks. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to connect to your network remotely without breaching network security.
Progent's powerful service database system maintains comprehensive documentation of all service that Progent's clients have received. Progent's authorized engineers have access to the records of services provided to each client by every engineer. This database of issues and repairs is stored as an easily exploitable support database that enables Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and allow quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Oklahoma City or anywhere in Oklahoma or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's online network support engineers have certified skills in an extensive set of products and technologies. This wide range of capability permits Progent's consultants to resolve practically any problem that may take place in a small business information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support clients with multi-operating system networks, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote technical services Offered by Progent to small businesses in Oklahoma City and anywhere in the state of Oklahoma include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide spectrum of information technology such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified management, and transitioning from older systems to current MS Windows or Linux solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving anomalies within UNIX/Linux networks based on leading versions of UNIX including:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and certifies an individual's networking knowledge at the master level. Cisco qualified CCIEs can resolve the most stubborn challenges occurring in network infrastructure planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of expertise allows them to resolve even the most intractable problems quickly. In many cases, less experienced consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can get timely support for serious network infrastructure problems that are lowering business efficiency but are outside the comfort zone of your regular computer service group or consultant. Progent's CCIE engineers can communicate with your network by means of the latest remote troubleshooting technology to perform efficient, safe, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with all of Cisco's market leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service experts can provide computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of online desktop support such as Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM and CISSP security engineers can provide a range of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist you to recuperate rapidly after a serious penetration. Security services offered by Progent cover thorough network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Oklahoma City Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for small companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are intended for smaller businesses who don't have the resources to create an in-house Call Center but who require fast access to a dependable Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is designed for larger businesses and acts as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Call Center can serve as an escalation resource to resolve the most difficult computer system problems, or be ready in hectic situations when your ordinary support engineers are swamped.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Call Center or improving your established organization, selecting or enhancing Help Desk software products to address the special requirements of your corporation, or providing occasional online personnel to reinforce your internal Call Center team during demanding scenarios such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced information technology professionals offers your computer users in Oklahoma City or anywhere in the state of Oklahoma quick access to a dependable support resource with years of background providing telephone-based consulting and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk recognition as a key contributor to company success, and Progent's goal is to solve and not just track IT issues.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Team provides remote advanced consulting support and training in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and MS Excel. For more information on Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the artistic facets of Apple Mac systems by delivering phone-based help services and education in imaging, sound, and motion video. Progent's consultants can provide help in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Oklahoma City, or anywhere in the state of Oklahoma, remote network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your network support is proactive and automated. By detecting possible trouble spots before they evolve into full-scale emergencies, proactive monitoring can avoid inconvenient and costly network failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that incorporate a variety of platforms.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.