For small businesses located in Oklahoma City or anywhere in the state of Oklahoma, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online support services offer exceptional value because they are equipped with the real-world experience and the advanced tools to resolve most information system problems rapidly. Efficient support reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves even more in incidental expenses by reducing or avoiding network outages and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. In contrast to many remote service companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with situations where speedy. minor repairs manage to turn into major invoices. Progent's penchant for handling problems efficiently translates into your business saving cash.
Progent's Online Service Tools
Over time, Progent has developed a collection of optimized technologies and field-tested methodologies that ensure the highest level of effectiveness for remote technical support and repair for small and midsize business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to link to your company's network remotely without compromising corporate security.
Progent's sophisticated service database application includes comprehensive records describing the service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of services delivered to each customer by any engineer. This database of anomalies and repairs is structured as a quickly retrievable proprietary knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft permit access to other vast technical support databases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists can find the most efficient solutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Oklahoma City or anywhere in Oklahoma or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's remote technical service experts possess advanced credentials in a comprehensive set of products and technologies. This broad range of capability allows Progent's consultants to manage almost any crisis likely to take place in a small or midsize company network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To support customers with multi-OS networks, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based services Offered by Progent to clients in Oklahoma City and anywhere in the state of Oklahoma include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad spectrum of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX and Windows coexistence, VMware products for server economization and easy administration, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking professionals, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs can handle the most intractable problems occurring in network infrastructure design, installation, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience permits them to solve even the most intractable problems quickly. In common cases, less seasoned service providers can struggle for hours or days with the same problems that a CCIE can resolve in minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco CCIE so you can receive urgent assistance for complex network problems that are lowering worker productivity but are not within the comfort zone of your local computer maintenance providers. Progent's CCIE support experts can communicate with your network via advanced remote support tools to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN products.
Authorized MS Windows Expertise
Progent's Microsoft-certified online service experts can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server migration,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of remote PC desktop support services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Qualified Network Security Engineers
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of security solutions that can bolster the protection of your UNIX/Linux, Solaris, Mac or Windows network against assaults or assist your business to recuperate quickly after a damaging penetration. Security services offered by Progent cover in depth security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; protecting your email system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help companies of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class remote consulting experts for special projects that small companies often need. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Oklahoma City Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk support alternatives for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for small companies who lack the money or time to create an in-house Help Desk Call Center but who require quick communication with a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk is intended for bigger companies and operates as a transparent reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as an escalation alternative for the most difficult technical problems, or be ready in hectic instances when your regular resources are too busy.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or revamping your existing one, evaluating or modifying Help Desk Call Center software products to handle the special requirements of your business, or providing occasional phone support staff to reinforce your internal Help Desk team during unusually busy events such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of seasoned network experts gives your computer users in Oklahoma City or anywhere in the state of Oklahoma rapid assistance from a reliable support group with extensive experience providing telephone-based support and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a key enabler of company productivity, and Progent's intent is to resolve rather than just annotate IT problems.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Group offers remote advanced engineering support and education in special application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for popular Microsoft applications such as CRM, MS Project, Office Word, and MS Excel. To find out more about Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the imaginative facets of Mac computing by delivering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a range of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Oklahoma City, or anywhere in the state of Oklahoma, remote network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your computer maintenance is proactive and automated. By uncovering looming issues before they grow into full-scale emergencies, remote monitoring can head off inconvenient and costly service breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments based on a mix of operating systems.
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.