For small businesses located in Oklahoma City or anywhere in Oklahoma, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote support services offer exceptional value because they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system issues quickly. Efficient support reduces immediate costs since solutions take up a smaller number of billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more with incidental expenses by minimizing or avoiding network outages and related costs stemming from business disruption, upset clients, idle workers, and distracted management.
Progent's pricing policy for online help is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many online service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where fast solutions manage to end up as major invoices. Progent's skill at dealing with technical issues efficiently translates into your business spending less cash.
Progent's Remote Support Technologies
Over time, Progent has refined a collection of optimized tools and proven methodologies that ensure the highest degree of efficiency for online technical support and troubleshooting for small and midsize company computer networks. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to connect to your company's computer system without compromising system security.
Progent's highly evolved customer support reporting application includes detailed histories of all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of all help rendered to every customer by every Progent engineer. This database of problems and responses is structured as a readily exploitable internal database that allows Progent's online support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft permit access to additional vast technical databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to find the best resolutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Oklahoma City or anywhere in Oklahoma or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's remote technical service engineers possess credentials in a comprehensive array of technologies. This wide range of technical skills allows Progent's engineers to manage almost any crisis that may crop up in a small company network. Certificates held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To help clients with mixed-operating system networks, Progent also offers the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote support provided by Progent to customers in Oklahoma City and throughout the state of Oklahoma include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad spectrum of computer technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and easy management, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's team-based approach to resolving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online help for troubleshooting anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs know how to resolve even the most intractable issues surrounding network infrastructure design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent value because their broad expertise allows them to fix even the most complex problems quickly. In common instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive urgent assistance for serious network infrastructure issues that are hurting worker productivity but are outside the comfort zone of your ordinary network service providers. Progent's Cisco-qualified CCIE support experts can interface to your network via advanced remote support tools to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized MS Windows Support
Progent's Microsoft-qualified remote service professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can assist you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server application development,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of remote desktop support services such as Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISM and CISSP network security engineers can provide a variety of system protection services to enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your business to recuperate quickly after a serious penetration. Security solutions available from Progent cover thorough network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile access; securing your messaging system from spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine physical resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses often need. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Oklahoma City Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are a convenient solution for smaller businesses who lack the budget to assemble and manage an in-house Help Desk but who require fast response from an effective Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless addition to your established Helpdesk resources. Progent's Virtual Help Desk can operate as an escalation alternative for complex network challenges, or be available in hectic instances when your regular support engineers are swamped.
Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or improving your current organization, identifying or enhancing Call Center software to handle the special requirements of your business, or providing temporary online personnel to supplement your in-house Help Desk team to handle high-demand events like software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of veteran network professionals offers your customers in Oklahoma City or anywhere in the state of Oklahoma quick communication with an effective technical support resource with extensive background delivering telephone-based support and online diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center perception as a major driver of business efficiency, and Progent's intent is to solve rather than merely report IT problems.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff offers phone-based professional consulting expertise and training in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To read additional information about Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can promote the artistic aspect of Macintosh systems by offering remote consulting support and education in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Oklahoma City, or anywhere in the state of Oklahoma, online network monitoring services powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By spotting possible trouble spots before they result in full-scale emergencies, system monitoring can minimize stressful and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments that support a combination of OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.