Fast and Affordable Online Troubleshooting for Oklahoma City Oklahoma Networks
For organizations in Oklahoma City Oklahoma, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's online support experts offer excellent value because they possess the real-world experience and have access to the sophisticated tools needed to resolve the majority of network problems quickly. This reduces direct expenses because solutions use up minimal billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization saves even more with indirect costs by minimizing or eliminating network outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially valuable for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike many online service firms, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where quick repairs manage to turn into substantial bills. Progent's skill at disposing of problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized technologies and field-tested methodologies that promote the highest degree of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to interface to your network remotely without violating corporate security.
Progent's powerful service reporting application keeps thorough histories describing all service that Progent's customers have been provided. Progent's staff engineers have access to the details of all help delivered to each client by any Progent engineer. This history of issues and fixes is organized as a conveniently searchable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft open up other vast support databases and permit fast access to vendors' internal product engineers with the result that Progent's remote consulting experts can find optimal resolutions quickly.
Remote services available from Progent to businesses in Oklahoma City Oklahoma include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support experts can deliver computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to help your company to install, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the top recognition for network engineers, and indicates an individual's networking knowledge at the master level. CCIEs know how to deal with even the most stubborn problems encountered in network planning, deployment, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional value since their deep expertise permits them to find solutions for problems quickly. In many instances, less qualified consultants can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your network using sophisticated remote support technology to provide efficient, secure, and affordable diagnosis and remediation.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
Progent locations in Oklahoma State
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity devices by providing consulting services such as:
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a range of system protection solutions to strengthen the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recuperate quickly after a damaging penetration. Security support services offered by Progent include: in depth information security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; installing firewalls; establishing safe architectures for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to address a wide spectrum of information technologies including system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Important Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's leading corporations. The ProSight series of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat progression including protection, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Oklahoma City Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk support programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Call Center software products to address the special requirements of your business, or adding temporary online staff to supplement your existing Call Center resources during high-demand events such as software transitions, mass updates, or installing new business software.
Progent's Call Center staff of experienced network professionals gives your clients in Oklahoma City Oklahoma immediate communication with a dependable support resource with years of experience providing phone help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a significant enabler of company efficiency, and Progent's policy is to fix instead of just track IT problems.
- Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Group provides remote and in-depth engineering support and training in specific application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Oklahoma City Oklahoma remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so your computer support is proactive rather than reactive. By uncovering emerging problems before they grow into crashes, proactive monitoring can ward off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on a combination of platforms.
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Oklahoma City Oklahoma, Progent's phone-based computer support engineers are ready to deliver expert and affordable system support the moment your company requires it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to fix IT problems quickly while avoiding the cost and lost time associated with on-site service visits.
Even if your Oklahoma City organization has a regular independent consultant or maintains a full time organization that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to deal with sudden network crises or particularly complex integration projects.
Details of Progent's Remote Computer Services for Oklahoma City Oklahoma
Progent's online help, remote repair, system security consulting, and system management services offer businesses in Oklahoma City Oklahoma the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Oklahoma City Oklahoma and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide selection of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online help on a per-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for phone service and requires no ongoing retainer for services delivered during normal business hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of on-staff specialists who have experience in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting offerings consist of system integration, Microsoft Exchange expertise, network security design, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support in critical business applications. Support available from the Application Experts Team covers:
Dynamics GP Consulting and Customization
MS Project Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Software Development
MySQL Project Management and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized source for IT generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that meet the unique requirements of your business.
- Sophisticated Remote Access Software
Secure remote connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to problems that might otherwise require an expensive personal visit. State-of-the-art remote connectivity tools and experienced technicians combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Compatibility with Leading VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Uptime
For offices with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed especially for budget-constrained offices whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional background, at the forefront of IT service, performing a broad variety of IT projects for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This means that you get not only expert technical capability, but also a consultant with field-tested methods for using technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every staff member to each client. The practice of detailing and archiving support activity allows more effective service and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.