Fast and Affordable Online Technical Support for Oklahoma City Oklahoma IT Networks
Urgent Remote Consulting for Oklahoma City SystemsFor organizations located in Oklahoma City Oklahoma, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, plus the services of CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced tools needed to solve the majority of information system issues rapidly. Efficient support lowers direct costs since solutions require minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to typical online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate situations where fast repairs manage to end up as big bills. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of customized tools and field-proven methodologies which promote the maximum degree of efficiency for online engineering help and troubleshooting for information systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your computer system without violating network security.

Progent's advanced customer support reporting application keeps extensive documentation of all support that Progent's customers have been provided. Progent's team consultants have access to the details of all help rendered to each customer by every engineer. This archive of issues and fixes is structured as an easily exploitable proprietary knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's online service specialists can come up with the best resolutions promptly.

Online technical support services available from Progent to businesses in Oklahoma City Oklahoma include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading corporations. The ProSight suite of outsourced network management services addresses all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and enable non-disruptive backup and rapid recovery of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. In addition to optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are requested to verify your identity via a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used for this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these important fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk or enhancing your established one, evaluating or enhancing Call Center software to handle the particular demands of your business, or providing occasional phone support personnel to work with your in-house Call Center team to handle unusually busy events like software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran information technology experts provides your computer users in Oklahoma City Oklahoma quick communication with a dependable support group with years of experience offering phone consulting and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a crucial contributor to company efficiency, and Progent's goal is to resolve and not merely document network problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based professional consulting support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Oklahoma City Oklahoma online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By spotting looming problems before they evolve into network outages, automated monitoring can minimize stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or environments powered by a variety of operating systems.
How Your Oklahoma City Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Oklahoma City Oklahoma, Progent's online network support specialists are ready to deliver expert and affordable system support the instant your organization requires it. Over 20 years of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair computer problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Oklahoma City company relies on a local independent support technician or maintains an in-house IT staff that can deal with ordinary computer issues, Progent's Microsoft certified consultants are available to offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the time or the expertise to address unexpected system crises or especially complex integration problems.

Details of Progent's Online Network Services for Oklahoma City Oklahoma
Progent's phone help, Internet-based troubleshooting, system security expertise, and system management services offer companies in Oklahoma City Oklahoma unparalleled leverage for your IT budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk services and system administration, Progent's professionals can deliver your business world class IT support while permitting you to avoid the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical background, fine tuned support software, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, in the trenches of IT support, performing a wide range of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This means that you get not just expert IT help, but also a support engineer with proven methods for applying computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help by the minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on offering high-value skills where Progent has little competition. Companies who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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    Full Service Outsourcing Consultancy

    Progent is organized provide in-depth remote consulting for all technologies common to small company IT networks and allows you to outsource an array of vital, on-demand services including a part-time Chief Information Officer to provide senior-level IT design and negotiating capability, a Call Center for help desk services, proactive server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management for critical initiatives like site moves oroperating system upgrades, connectivity experts for designing fast and robust infrastructure, certified security specialists to verify data protection and compliance, disaster recovery experts to design and document business continuity strategies, and software programmers to create, enhance, or troubleshoot mission-critical application programs.

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    Remote Support UNIX with Windows

    Progent can help your company to design and implement a smooth transition from a UNIX-based IT system to a network powered by Microsoft Windows and capable of supporting Microsoft's powerful office productivity software, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application specialists can assist you to preserve your information and minimize business disruption by designing an efficient transition strategy that preserves your current investments in UNIX software and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include evaluation of existing infrastructure, transition strategy and validation, Exchange migration expertise, information and application software porting, and processor and media migration and economization.

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    CCIE Certified Support Outsourcing Zero Downtime Internet Network

    Progent's Cisco-certified IT experts can help you design an economical, high availability Internet configuration solution that can achieve non-stop Internet access through a wide array of fault tolerant Internet network products and services including fault tolerant BGP, automatic fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert consultants to help you utilize the most current techniques for high availability Internet connectivity to build a cost-effective, fully redundant Internet interface with automatic failover and other capabilities to create zero-downtime Internet availability.

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    Progent's Microsoft-certified consultants have 20 years of experience providing electronic messaging and integrated email/telephony solutions for businesses. Progent offers affordable Microsoft Exchange Server support services to strengthen email security and virus defense, provide fault tolerant email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange help and support offerings can aid you in planning and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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