Immediate Online Support for Oklahoma City Computer Networks
For businesses located in Oklahoma City or anywhere in the state of Oklahoma, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value because they possess the real-world experience and have access to the sophisticated tools needed to solve the majority of information system issues rapidly. This reduces immediate expenses because solutions require minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing model for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the support that you receive. Unlike many remote service organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with situations where speedy. minor repairs somehow end up as big invoices. Progent's penchant for disposing of problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and proven processes which allow the highest level of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to connect to your environment without compromising network security.
Progent's advanced customer support reporting system includes detailed histories describing all service that Progent's clients have received. Progent's team engineers have the benefit of the details of assistance provided to each client by every engineer. This database of anomalies and responses is structured as a conveniently accessible proprietary knowledge base that enables Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and allow quick response from vendors' internal product engineers so Progent's remote service specialists are able to determine the best solutions quickly.
Remote technical support services offered by Progent to customers in Oklahoma City and anywhere in the state of Oklahoma include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts can provide computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server application development, SharePoint Server 2016 migration consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist you company to deploy, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for networking engineers, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most difficult problems occurring in network design, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to solve problems rapidly. In many instances, less qualified engineers can struggle for many hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via sophisticated on-line troubleshooting tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity products by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services that can strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to recover rapidly after a damaging breach. Security services available from Progent cover thorough information security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; installing firewalls; establishing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine local resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for restoring applications and services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a broad range of information technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online help resolving anomalies affecting UNIX/Linux networks powered by popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading enterprises. The ProSight line of network monitoring and management services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Oklahoma City Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the money or time to create an in-house Help Desk Call Center but who want fast access to a reliable Call Center with professional telephone support plus the expertise to escalate complex trouble tickets to advanced consultants.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or revamping your established organization, evaluating or customizing Help Desk software to address the special requirements of your business, or providing temporary phone support staff to work with your in-house Help Desk resources to handle demanding events like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology professionals offers your computer users in Oklahoma City or anywhere in the state of Oklahoma immediate assistance from a dependable support resource with substantial experience providing phone consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a solid contributor to company productivity, and Progent's intent is to resolve instead of simply record IT problems.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts staff offers phone-based professional consulting support and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Oklahoma City, or anywhere in the state of Oklahoma, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your network support is proactive rather than reactive. By exposing emerging problems before they evolve into crashes, remote monitoring can head off disruptive and expensive service failures. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate a mix of platforms.
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Oklahoma City or anywhere in the state of Oklahoma, Progent's phone-based network support specialists can deliver professional and cost-effective system support the instant your company has to have it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Oklahoma City organization has a local freelance consultant or maintains a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified consultants can provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to deal with sudden network crises or especially challenging integration projects.
Benefits of Progent's Network Help for Offices in Oklahoma City
Progent's remote IT consulting services allow your Oklahoma City business to have the benefits of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will derive greater strategic worth by becoming more available, efficient, and secure. Advantages to your business include:
- Seamless remote extension of your on-site support resources
With most organizations in Oklahoma City or anywhere in Oklahoma, local computer support resources, whether represented by independent consultants or an internal maintenance staff, can take care of typical technical issues. However, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your usual service personnel. In these situations, Progent's on-call service specialists give you a convenient, quick, and affordable way to augment your local help and to pass on valuable knowledge to increase your ability to deal with downstream problems locally.
- Less Dependence on Individual Consultants
For IT maintenance, smaller companies commonly depend on individual freelance consultants. While freelance service people carry smaller overhead than larger service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of backup personnel may force your business to wait for assistance during an emergency. As your company expands, network unavailability and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to insure your IT system is always up and running.
- Build a Solid Foundation for Seamless Growth
Organizations typically start with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get thrown on top of an unstable foundation. When a company grows, stability and scalability problems can impede the success of the organization. These poorly designed environments need proper analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a system infrastructure able to deliver the solid foundation to handle current business demands and ease downstream expansion.
- Work with Solution Providers Instead of Product Vendors
Smaller businesses require advice and technical training to negotiate an ever more complex array of technology alternatives capable of accelerating business growth and improving efficiency. These companies do not need a computer consultant who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the best needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical expertise, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the front lines of network support, performing a broad variety of technical projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not just world-class technical skills, but also a support engineer with proven approaches for using technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to every client. The practice of detailing and archiving service activity results in more effective support and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.