Fast Remote Help for Oklahoma City Oklahoma Computer Systems
For companies located in Oklahoma City Oklahoma, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer exceptional value because they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of network issues rapidly. This lowers direct expenses because solutions require fewer billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves even more in incidental costs by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is particularly valuable for businesses that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing model for online help is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to many remote service firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where fast repairs manage to end up as big bills. Progent's penchant for disposing of technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized tools and proven methodologies that promote the highest level of effectiveness for online engineering help and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to communicate with your company's system remotely without violating system security.
Progent's sophisticated technical support database system stores thorough histories for the service that Progent's clients have been provided. Progent's staff service personnel have access to the history of support rendered to every Progent client by every Progent engineer. This archive of anomalies and resolutions is stored as a quickly accessible proprietary database that permits Progent's remote support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft open up additional vast technical knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online service specialists can find the most efficient resolutions in the least time.
Online technical services provided by Progent to businesses in Oklahoma City Oklahoma include:
Certified Windows Support
Progent's Microsoft-certified online support engineers can provide computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a wide variety of technology support such as Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop services to help you company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates a person's network technology knowledge at the master level. CCIEs can deal with the most complex issues surrounding network design, installation, management, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of expertise permits them to find solutions for problems quickly. In many cases, less seasoned engineers can struggle for hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using state-of-the-art remote troubleshooting technology to perform efficient, secure, and affordable diagnosis and remediation.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
Progent locations in Oklahoma State
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of networking devices by offering consulting services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to complete the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist you to locate and quarantine breached devices and protect undamaged assets from being penetrated. If your Oklahoma City system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery experts can help your Oklahoma City company to restore a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of cybersecurity specialists have the broad range of skills required to rebuild all critical facets of a targeted network rapidly and with minimal loss of data. To learn more, see Progent's ransomware removal and business continuity services.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISM and CISSP security and compliance experts can provide a range of security solutions that can improve the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recover rapidly following a serious breach. Security services offered by Progent cover in depth network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Progent offers advanced remote support to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a broad spectrum of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and allow transparent backup and fast restoration of important files/folders, applications, system images, and virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT network. Besides optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured online account and give your password you are asked to verify your identity on a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this second means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins designed to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of information technology enables customers to complete critical initiatives economically and on time. Progent's special online consulting services include:
How Your Oklahoma City Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your existing one, selecting or modifying Call Center software to meet the particular demands of your business, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center resources to deal with high-demand scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of experienced information technology experts offers your workers in Oklahoma City Oklahoma fast communication with an effective technical support resource with substantial experience providing phone help and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a solid driver of company performance, and Progent's intent is to fix rather than simply record IT issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts Team offers remote advanced engineering expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Oklahoma City Oklahoma remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM for your environment so your computer support is proactive and automated. By spotting looming problems before they evolve into downtime, automated monitoring can minimize stressful and costly information system crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a mix of operating systems.
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Oklahoma City Oklahoma, Progent's phone-based network support engineers are ready to deliver professional and affordable IT support the moment your business requires it. More than two decades of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-site service visits.
Even if your Oklahoma City company deals with a local freelance consultant or employs an in-house IT staff that can handle ordinary computer problems, Progent's Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to resolve unexpected network emergencies or especially challenging integration projects.
Advantages of Progent's Network Help for Organizations in Oklahoma City Oklahoma
Progent's remote IT consulting services allow your Oklahoma City organization to realize the benefits of timely, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business value by being increasingly available, efficient, and secure. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
For most companies in Oklahoma City Oklahoma, local computer service providers, whether represented by independent consultants or an in-house maintenance staff, can solve typical technical problems. On the other hand, major troubles sometimes occur when local resources are too busy or unavailable, and some problems may involve technology that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call service experts provide an easy, fast, and economical solution to augment your local resources and to convey valuable knowledge to improve your capability to deal with downstream issues locally.
- Reduced Reliance on Individual Consultants
For IT support, smaller companies commonly depend on independent freelance consultants. While independent service people carry less overhead than larger service companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the lack of backup personnel may force your company to go without help during an emergency. As your business grows, network downtime and trouble with vital software become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your network stays up and running.
- Create a Scalable Basis for Smooth Expansion
Businesses often start with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash repairs can get thrown onto a shaky foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. These poorly designed environments require proper assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure able to offer the stable foundation to meet critical business demands and ease downstream expansion.
- Work with Solution Providers Rather Than Product Sellers
Smaller companies need guidance and technical education to navigate through an ever more complicated maze of product options available for promoting business success and enhancing productivity. These companies do not need a network consultant who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a scenario where the proposed
solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical experience, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers world-class expertise for Microsoft's leading server platforms with services such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits per minute. Consequently, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces little competition. Businesses who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.