Fast and Affordable Online Help for Oklahoma City IT Networks
For businesses located in Oklahoma City or anywhere in the state of Oklahoma, Progent offers remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's online support engineers provide exceptional value due to the fact that they have the real-world background and are equipped with the advanced tools needed to resolve the majority of information system issues quickly. Efficient support reduces direct expenses since solutions use up fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization saves additionally in incidental costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are billed only for the support that you actually get. In contrast to many online service companies, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where quick repairs manage to turn into substantial tabs. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-tested methodologies that ensure the maximum level of efficiency for remote consulting and repair for IT networks of any size. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to link to your company's computer system without violating network security.
Progent's advanced technical support reporting system maintains detailed documentation describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services provided to every customer by every engineer. This archive of trouble tickets and fixes is structured as a quickly retrievable support knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's remote consulting experts can arrive at the most efficient solutions in the least time.
Remote support available from Progent to clients in Oklahoma City and throughout the state of Oklahoma include:
Certified Windows Expertise
Progent's Microsoft-expert online support experts can deliver computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and certifies a person's networking knowledge at the expert level. CCIEs can handle the most complex issues surrounding network design, installation, administration, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software patches. CCIEs represent an exceptional value because their deep experience allows them to resolve problems quickly. In many cases, less qualified service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system by means of state-of-the-art on-line troubleshooting technology to perform quick, safe, and economical analysis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity products by delivering consulting services such as:
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP cybersecurity experts offer a range of security solutions to improve the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to recuperate quickly following a damaging penetration. Security consulting services available from Progent cover thorough network security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile access; securing your email system from spam and DHA attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of computer technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Oklahoma City Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk team of veteran information technology consultants provides your customers in Oklahoma City or anywhere in the state of Oklahoma immediate contact with a large technical support group with extensive background delivering telephone-based consulting and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a key contributor to company success, and Progent's intent is to fix instead of merely document IT problems.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team offers remote and in-depth consulting expertise and training in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Oklahoma City, or anywhere in the state of Oklahoma, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so that your computer maintenance is proactive and automated. By detecting emerging problems before they expand into full-scale emergencies, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a mix of platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Oklahoma City or throughout the state of Oklahoma, Progent's online computer support specialists can deliver effective and economical system help the instant your business needs it. Long experience delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix network problems quickly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Oklahoma City company relies on a regular freelance consultant or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the time or the experience to handle sudden system emergencies or especially tough integration projects.
Features of Progent's Remote Network Support for Oklahoma City
Progent's online support, remote troubleshooting, system security consulting, and network administration services offer businesses in Oklahoma City or throughout the state of Oklahoma unparalleled leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Oklahoma City and is also ideal for customers in more remote areas of Oklahoma that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support tools, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for phone service and asks for no monthly retainer for services provided during regular working hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide help from on-staff specialists with experience in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting support for specific business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL DBA Services and Software Programming
Apple Mac Help
Amazon MWS Application Development
By providing a full service centralized resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough information technology solutions that fit the special requirements of your business.
- Advanced Online Connectivity Tools
Secure remote connectivity allows Progent's support professionals to observe precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require a costly personal service call. Cutting-edge remote access software and experienced technicians together enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Support for Maximum Network Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers need instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.