Fast and Affordable Online Help for Oklahoma City IT Networks
For organizations in Oklahoma City or anywhere in the state of Oklahoma, Progent provides online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and have access to the advanced tools needed to resolve most network problems quickly. This lowers immediate costs since service calls use up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset clients, idle workers, and distracted management. Progent's extensive online technical support know-how is especially important for businesses that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike many online service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple model for billing save you from scenarios where fast solutions manage to end up as substantial bills. Progent's penchant for disposing of problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized tools and field-tested methodologies which ensure the highest level of effectiveness for remote consulting and repair for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's remote service group to interface to your company's network without breaching system security.
Progent's advanced customer support reporting system maintains thorough documentation of the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of assistance rendered to each Progent client by any Progent engineer. This archive of issues and fixes is structured as a readily retrievable internal knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with optimal resolutions promptly.
Online technical support services offered by Progent to clients in Oklahoma City and anywhere in the state of Oklahoma include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers can provide network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide range of platform support services including
Windows Server 2016 migration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server application development,
Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to help your company to install, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support services plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and indicates a consultant's networking skills at the master level. Cisco CCIEs can handle the most challenging challenges encountered in network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or identifying software patches. CCIEs provide exceptional value because their deep experience enables them to solve problems quickly. In many instances, less qualified service providers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your environment via the latest remote troubleshooting tools to provide fast, secure, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with all of Cisco's popular selection of networking devices by delivering services that include:
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up quickly after a damaging breach. Security support services offered by Progent cover in depth information security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; integrating firewalls; establishing safe mechanisms for remote and mobile communication; securing your email infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to address a wide range of information technologies including system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in networks that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Oklahoma City Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the budget to assemble and manage an internal Call Center but who require quick communication with an effective Call Center with professional phone assistance plus the expertise to escalate complex tasks to advanced engineers.
Progent's Call Center consulting support can support you in establishing an effective new Help Desk Call Center or revamping your current one, identifying or customizing Call Center software to meet the unique requirements of your business, or providing occasional online personnel to reinforce your internal Call Center resources during unusually busy events like software migrations, major updates, or installing new business software.
Progent's Help Desk team of veteran network professionals provides your customers in Oklahoma City or anywhere in the state of Oklahoma immediate assistance from a large support group with extensive experience providing telephone-based help and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a key driver of company performance, and Progent's intent is to solve instead of just track network problems.
- Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff provides phone-based advanced engineering expertise and education in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Oklahoma City, or anywhere in the state of Oklahoma, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your IT support is proactive and automated. By spotting possible issues before they evolve into network outages, remote monitoring can avoid inconvenient and costly network failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Oklahoma City or throughout the state of Oklahoma, Progent's phone-based computer support engineers are ready to provide effective and economical system support the moment your business requires it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote access tools to repair computer problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Oklahoma City business deals with a regular independent support technician or maintains an in-house organization that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to deal with sudden system crises or especially complex integration projects.
Features of Progent's Online Network Support for Oklahoma City
Progent's online support, Internet-based repair, system security expertise, and network management services offer offices in Oklahoma City or throughout the state of Oklahoma unparalleled leverage for your support budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Oklahoma City and is also ideal for customers in more remote regions of Oklahoma that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad array of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum charge for phone support and requires no ongoing subscription fee for services delivered during normal working hours. This keeps you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists with experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of system integration, MS Exchange expertise, corporate security design, and Help Desk Call Center support. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
SQL Server 2016 Application Development and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL DBA Services and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Application Development
By providing a full service one-stop resource for IT generalists and specialists, Progent can tailor timely, affordable, and comprehensive information technology solutions that align with the unique requirements of your company.
- State of the Art Online Connectivity Tools
Secure remote access allows Progent's service professionals to observe exactly what your users see. This makes it easier to find quick fixes to problems that might otherwise require an expensive onsite visit. Effective remote access software and expert technicians combine to allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Support for High Network Uptime
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers require instant access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of corporate IT enable companies to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you owe just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to allow less critical problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by every consultant to each client. The discipline of documenting and organizing service records allows more effective support and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.