Fast Online Troubleshooting for Oklahoma City Oklahoma Computer Networks
For organizations located in Oklahoma City Oklahoma, Progent offers online support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage because they have the real-world experience and are equipped with the advanced tools required to resolve the majority of information system problems quickly. Efficient support reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you are charged just for the support that you actually get. In contrast to typical online service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent situations where speedy. minor solutions somehow end up as major bills. Progent's skill at dealing with problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized technologies and field-tested methodologies which ensure the maximum level of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to link to your company's system remotely without compromising network security.
Progent's advanced technical support reporting application includes comprehensive histories of the support that Progent's customers have been provided. Progent's staff consultants have access to the records of services provided to each Progent customer by every Progent consultant. This history of issues and responses is stored as a quickly retrievable internal knowledge base that enables Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other vast technical support databases and permit quick response from manufacturers' internal engineering staff so Progent's remote service specialists can arrive at optimal solutions quickly.
Remote services available from Progent to companies in Oklahoma City Oklahoma include:
Certified Windows Experts
Progent's Microsoft-premier online service professionals can deliver computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to assist your company to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and indicates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle the most difficult problems encountered in network design, installation, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value because their deep experience allows them to resolve problems quickly. In common instances, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment using advanced on-line troubleshooting tools to perform quick, safe, and economical diagnosis and remediation.
Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.
Progent locations in Oklahoma State
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity products by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to clean up rapidly after a damaging breach. Security services available from Progent cover comprehensive data security assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; setting up firewalls; designing safe techniques for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a broad spectrum of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX and Windows integration. For server economization and simplified administration in environments that include Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency online help analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's leading corporations. The ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering services include:
How Your Oklahoma City Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center team of veteran information technology professionals offers your computer users in Oklahoma City Oklahoma rapid contact with a dependable support group with substantial experience offering phone consulting and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a major contributor to business performance, and Progent's target is to resolve and not merely document technical problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff can supply online advanced consulting support and education in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Oklahoma City Oklahoma online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so your computer support is proactive rather than reactive. By detecting potential issues before they expand into network outages, system monitoring can head off inconvenient and costly network crises. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks based on a variety of OS platforms.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Oklahoma City Oklahoma, Progent's phone-based network support engineers can deliver professional and affordable IT help the moment your business needs it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Oklahoma City business has a local independent consultant or maintains an in-house IT staff that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to solve sudden network emergencies or especially complex integration problems.
Features of Progent's Online Computer Support for Oklahoma City Oklahoma
Progent's online help, Internet-based troubleshooting, network security consulting, and network management services give businesses in Oklahoma City Oklahoma unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Oklahoma City Oklahoma and is also ideal for networks in geographic areas that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for online help and asks for no monthly subscription fee for services delivered during normal business hours. This keeps you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from on-staff professionals with experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic support offerings include technology integration, MS Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise in critical application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Database Administration and Application Design
Apple Macintosh Integration
Amazon MWS Application Development
By offering a convenient one-stop source for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive IT solutions that fit the specific needs of your business.
- Advanced Online Connectivity Software
Protected online connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to produce quick fixes to issues that might otherwise require a costly onsite service call. State-of-the-art remote connectivity tools and experienced technicians combine to allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online troubleshooting and automated system tracking.
- Compatibility with Leading VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Support for Maximum System Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose clients need immediate recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, refined remote support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, in the trenches of IT support, executing a wide variety of technical projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for using technical knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.