Fast Online Troubleshooting for Oklahoma City Oklahoma Computer Networks
Urgent Online Consulting for Oklahoma City NetworksFor organizations located in Oklahoma City Oklahoma, Progent offers online support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide exceptional leverage because they have the real-world experience and are equipped with the advanced tools required to resolve the majority of information system problems quickly. Efficient support reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you are charged just for the support that you actually get. In contrast to typical online service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent situations where speedy. minor solutions somehow end up as major bills. Progent's skill at dealing with problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized technologies and field-tested methodologies which ensure the maximum level of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to link to your company's system remotely without compromising network security.

Progent's advanced technical support reporting application includes comprehensive histories of the support that Progent's customers have been provided. Progent's staff consultants have access to the records of services provided to each Progent customer by every Progent consultant. This history of issues and responses is stored as a quickly retrievable internal knowledge base that enables Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other vast technical support databases and permit quick response from manufacturers' internal engineering staff so Progent's remote service specialists can arrive at optimal solutions quickly.

Remote services available from Progent to companies in Oklahoma City Oklahoma include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's leading corporations. The ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Call Center team of veteran information technology professionals offers your computer users in Oklahoma City Oklahoma rapid contact with a dependable support group with substantial experience offering phone consulting and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a major contributor to business performance, and Progent's target is to resolve and not merely document technical problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting staff can supply online advanced consulting support and education in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Oklahoma City Oklahoma online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so your computer support is proactive rather than reactive. By detecting potential issues before they expand into network outages, system monitoring can head off inconvenient and costly network crises. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks based on a variety of OS platforms.
How Your Oklahoma City Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Oklahoma City Oklahoma, Progent's phone-based network support engineers can deliver professional and affordable IT help the moment your business needs it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Oklahoma City business has a local independent consultant or maintains an in-house IT staff that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to solve sudden network emergencies or especially complex integration problems.

Features of Progent's Online Computer Support for Oklahoma City Oklahoma
Progent's online help, Internet-based troubleshooting, network security consulting, and network management services give businesses in Oklahoma City Oklahoma unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, refined remote support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, in the trenches of IT support, executing a wide variety of technical projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Progent provides national remote help and troubleshooting services for businesses who run networks powered by versions of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Remote network consulting provides maximum leverage for your information technology dollar by protecting user efficiency and limiting the hours billed for network repair services. Sophisticated online access utilities and skilled technicians and consultants allow Progent to solve most network problems without squandering time and expense by going to your location. In most of situations your network problems can be remediated over the phone or through a combination of telephone help and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM premier security specialists to assist you with the most challenging system issues.

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    Progent's Mac experts can support the creative aspect of Mac computing by providing help services and education in graphics, sound, and video. Progent's consultants can provide help in a variety of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.

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    Progent offers access to a veteran specialist with years of experience installing, managing, and upgrading video conferencing systems from top-tier suppliers such as Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house IT support group, your Internet Service Provider, and your video conferencing technology supplier to assist your organization maximize the strategic value of your telepresence ecosystem.

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    For medium-size businesses who need network consulting services, Progent offers an array of options such as on-site service, on-line support, phone-based Help Desk, 24x7 support with automatic system monitoring, emergency staffing, business relocation support, application development, and expert consultation. For medium-size businesses in California or other areas serviced by Progent's field engineers, Progent provides expert onsite support for fixing network problems rapidly and affordably.

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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies over a quarter century of experience assisting manufacturing and service organizations to manage complicated supply chains and streamline key processes in order to get products to market fast and adhere to customer commitments dependably. Progent offers the skills of an ERP consultant with more than 20 years of background working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite services that can range from occasional guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, CPQ, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.

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    NetDocuments (NetDocs) is a leading cloud-based document management system designed for legal workflows. Progent can provide remote guidance from NetDocuments consultants who can assist your law firm to plan, deploy, manage, tune, or troubleshoot a document management system (DMS) environment powered by NetDocs.

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    Progentís Technical Response Center (TRC) offers national extended hours remote support for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts offer after-hours telephone help and remote secure computer access to isolate and repair network problems rapidly and affordably. The scope of technical expertise represented by Progent's team of nationwide service engineers allows Progent to escalate even the toughest problems to appropriate specialists as required. For critical problems, the Technical Response Center tries to answer your call for support within one hour.

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    Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide companies of all sizes advanced remote or onsite consulting services for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that provides the responsiveness and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on best practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or onsite troubleshooting to assist you to fix serious issues uncovered by SCOM 2012.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company integrate and maintain Ciscoís security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and provide the versatility to expand with your growing business requirements. Progentís Cisco-Certified network consultants support Ciscoís comprehensive family of hardware and software aimed at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your information system. Progent can show you how to integrate Cisco technology to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized client access control framework for user certification, permissions, and accounting from an easy-to-use Web interface.

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    Progent's Microsoft-certified consultants can help your company to automate desktop software update management by providing expertise with administration tools such as Microsoft System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services.

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    Progent's Microsoft consultants offer affordable remote technical support and programming services to assist you to design, implement, manage, and maintain SharePoint 2010 installations that can feature web sites that can function as portals, extranets, document management tools, wikis, data marts, business information systems, enterprise-wide search, workflows, and other utilities to promote and improve information sharing. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's popular office productivity programs including Excel, Word, PowerPoint, and Visio. Progent can assist you to upgrade from previous versions of SharePoint or move a mix of web technologies into a unified and easily managed SharePoint 2010 solution.

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    Progentís computer outsourcing support offerings for small businesses feature planning Server 2003, .NET Server, and BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, remote and in-person troubleshooting, resolving stubborn integration problems, and producing a comprehensive security plan. Progent can help you maximize system availability and performance via zero-downtime technologies, resilient network topology, and proactive network monitoring. Progent also provides special project help for large-scale migrations and can help with requirements definition, resource inventory, BOM development, sourcing qualification, procurement coordination, and full documentation. Progentís IT outsourcing help also features education for office productivity packages such as Office XP.

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    Progent's certified engineers provide technical help and network consulting services for Exchange Server 2003, Windows Server 2003, and for the entire family of Microsoft Servers. Progent's migration, integration, administration, and troubleshooting expertise for Microsoft Exchange Server 2003 include planning, installation, project management, onsite and remote troubleshooting, Help Desk outsourcing, certified security evaluation, and full-service IT outsourcing.

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    The QTS Colocation Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS data center as a colocation facility or if your company is planning on moving your main or offsite backup equipment to the Herakles data center, Progent can provide a variety of affordable services including data center migration, system deployment and upgrades, infrastructure improvements, project management services, virtual server configuration, remote monitoring, streamlined system administration, software programming, disaster recovery/business continuity planning, data security evaluation, and the support of Progent's Test Lab.

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    Progent's certified professionals can help you to calculate the benefits of Windows Server 2008 for your company, develop pilot systems and migration strategies, integrate Windows Server 2008 with your network environment and workload, educate your IT personnel how to run new administration utilities, and provide ongoing consulting and technical support via budget-friendly options including Help Desk support and remote technical support.

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    Progent's Cisco-certified CCIE network experts can assist your company to maintain your legacy PIX 500 or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, optimize, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services

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    Progent provides national urgent technical support and consulting services for companies that run UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft Windows technology. Online technical support provides optimum return for your IT dollar by protecting user efficiency and limiting the hours charged for computer repair services. Advanced online support utilities and experienced service specialists and engineers allow Progent to solve the majority of network problems without squandering time and expense by going to your location. In most of cases your network problems can be dealt with by telephone or via a mix of phone support and online access. Progent can make available Cisco certified CCIE network experts and CISA and CISM premier security professionals to help with the most challenging network problems.

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    Progent offers national online technical support and troubleshooting services for companies who run networks powered by variants of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft products. Online technical support offers maximum return for your IT budget by extending user productivity and shortening the time charged for network repair services. Advanced online support technology and skilled technicians and engineers allow Progent to handle most IT issues without squandering time and money by going to your site. In most of cases your network issues can be remediated by telephone or through a combination of phone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security specialists to help with the most challenging network problems.

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    Citrix has developed a comprehensive family of platforms that provide advanced manageability, scalability, and performance for server virtualization and for centralized distribution of virtual Windows desktops and Windows applications. For distributing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix offers XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can help you to assess the business benefits of Citrix technology and can help you plan, test, deploy, troubleshoot, and maintain Citrix solutions.

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    Progent can help you design, deploy, manage, monitor, and troubleshoot a viable Wi-Fi network infrastructure, recommend appropriate products, and integrate access points, wireless bridges, antennas, wireless controllers, and other wireless products. Progent can also help you put together a complete 802.11ac wireless network security plan that is well aligned with the security plan for your entire business network.

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    If your company network mixes UNIX, Linux or Sun Solaris platforms with Windows, Progent can show you how to integrate your servers into a cohesive network that allows all your operating systems to run side by side for simple management, seamless information exchange, high availability, enhanced performance, and tight security. Progent's UNIX/Linux/Solaris and Microsoft Windows coexistence support offerings feature network architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote technical support and troubleshooting, on-site technical support, and Help Desk Call Center outsourcing.

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    Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and troubleshoot a network-wide move to 64-bit server and desktop operating systems and business applications. Progent can help you pilot your 64-bit environment to verify that it supports all of the important 32-bit applications that you want to retain as well as the new 64-bit editions of software you plan to run.

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    Cisco Unified Communications Manager, originally branded CallManager, functions as the center of Cisco's collaboration solution. CUCM and Unified Communications Manager Express (CME) provide a borderless IP-PBX by integrating closely with applications that include Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's CCIE-certified consultants offer efficient and budget-friendly online and onsite support to help organizations of all sizes to create and administer CUCM ecosystems by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum business value. Progent can help with any aspect of Unified Communications Manager support and troubleshooting in areas such as integrating Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating Cisco UCS server clustering systems for survivability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

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    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data.

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    Progent's Cisco-certified CCIE networking consultants can help you to set up, manage, update, tune and debug Catalyst switches. Progent can also assist your business to enhance the security and compliance of Catalyst switches and migrate efficiently from outdated switches to modern models.

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    Stealth penetration checking is a key component of any overall IT system security plan. Progentís security experts can run extensive intrusion tests without the awareness of your organization's in-house network support resources. Unannounced penetration checking shows whether existing security defense tools such as intrusion detection warnings and event log monitoring are correctly configured and actively observed.

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    Progent provided a wireless integration environment that allowed a school to improve efficiency and avoid the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting remote locations up to 2.5 miles apart and can reach even greater distances. This wireless alternative provided improved bandwidth and reliability than simply amplifying the 802.11b network, and because it uses the 5.8Ghz spectrum it provided protection against outside interference.

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    Microsoft Dynamics GP/Great Plains accounting offers analytics and reporting features that allow you to monitor all business processes, sales and expenses, and sales patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting support expertise can enable you to create reports that let you analyze your business more completely, converting uncooked data into valuable business information. Progent is able to improve your reporting and analytics by offering Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other development environments in order to deliver specialized line-of-business application development and web commerce applications that work transparently with Microsoft Dynamics GP.

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    The CISA accreditation is a prestigious achievement that signifies mastery in IS security audit and control. Certified by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants pass a comprehensive examination administered by the ISACA professional group. Progent can provide the expertise of a CISA-Certified Cybersecurity audit professional able to assist companies in the fields of IS audit process, information technology governance, network assets and architecture ROI, IT support, safeguarding of data assets, and disaster recovery planning.

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    Our compensation model is based on revenue sharing, so just like being an independent contractor, your income is directly tied to your generated revenue. Some of our support staff stress lifestyle issues and elect to consult at a more relaxed pace, utilizing our flexible schedule to follow personal enthusiasms like hiking, car racing, skiing, fishing, vacations, or sharing private time with relatives and friends. Others use the opportunity to earn big dollars through lots of effort and long days. Progent fully supports both sides of the spectrum and everything in between.

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    Progent's expert consultants can show you how to define and implement an efficient in-place Exchange Server 2003 upgrade strategy that minimizes network disruption, reduces long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-location migrations, Progent has the background to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Exchange Server 2003 that are best aligned to your business goals.

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    Progentís Technical Response Center (TRC) offers national extended hours remote troubleshooting for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers provide after-hours telephone help and online secure network connection to isolate and resolve network problems quickly and economically. The scope of technical experience available from Progent's staff of nationwide service engineers allows Progent to escalate even the toughest problems to competent experts as required. For critical issues, the TRC endeavors to respond to your call for support within one hour.

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    Progent provides Windows Cluster Server assistance to help your company deploy fault-tolerant server clusters that can deliver 100% uptime. Clustered Windows servers for fault-tolerant systems include Windows Cluster Server, Microsoft SQL Cluster, and Exchange Server Cluster. By helping you design fault-tolerant server clustering solutions based on Microsoft Windows Server 2003 Cluster, Progentís Premier Windows engineers ensure that your fault-tolerant clustered servers are configured to optimize the strategic advantage of your IT system.

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