For business networks located in the state of Oklahoma, Progent's Microsoft and Cisco authorized professionals can provide online help and troubleshooting to solve your computer system problems fast and affordably. Progent has acquired enterprise-grade expertise, advanced software tools, and support databases to identify and fix IT problems without the cost and time delays normally associated with on-site technical service visits.

If your Oklahoma company is located outside of the larger metropolitan areas such as Oklahoma City, Tulsa, Norman, or Lawton, your local network systems support options may be limited in technical capability, or unavailable during an emergency. This can result in a computer network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís team of network professionals average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical tasks for a broad range of clients. This means you get not only the technical know how needed for the task, but a professional with proven methods for applying those skills to assist with efficient network solutions.

Microsoft Desktop Virtualization Help
Microsoft's virtual desktop solutions lower the work required for IT managers to deploy software programs so that they are consistent throughout a corporate user base, provide the power to control access to business data, and enable fast installation of new or upgraded desktops. In Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's innovative VDI infrastructure that powers Remote Desktop Services streamlines client connectivity, enhances responsiveness, strengthens data security, unifies administration, and offers an almost seamless user environment. Progent's Windows Server 2016 consultants can help you to evaluate the strategic advantages of Microsoft's virtual desktop solutions, configure pilot and production environments, improve your network architecture to accommodate virtualized desktops effectively, evaluate and remediate security problems, and train your IT administrators to utilize industry best practices to gain a fast ROI from client virtualization.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, previously named CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

BI Reporting and Analytics Consulting
Progentís business information reporting consultants offer remote and onsite expertise to assist your organization with any phase of business intelligence (BI) reporting from debugging or modernizing reports to planning and implementing an advanced BI solution. Progent's management reporting consultants can help you to support your existing reporting system, assist you to upgrade reports and databases from a discontinued reporting product to a modern solution, and provide as-needed online training tailored to your individual requirements. Progentís management reporting professionals offer expertise in the leading business intelligence reporting platforms such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Builder.

The Progent Test Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab located at the QTS Data Center in Sacramento can be used for testing line-of-business applications, creating cost-effective migration procedures, evaluating and optimizing performance, planning or validating business continuity solutions, resolving compatibility problems, and establishing training environments for new products and technologies. For Progent customers who lack sufficient internal resources to configure proper pilot systems, the lab reduces capital costs and engineering risk while keeping critical IT projects on schedule.

Cisco Small Business WiFi Access Points Consulting Services
Cisco's Small Business family of wireless access points are Linux-powered units engineered as value-priced wireless solutions for small offices. Progent's Cisco CCIE-certified wireless network consultants offer online or onsite integration and troubleshooting support to help your organization to design, configure, upgrade, tune, administer and troubleshoot Cisco Small Business Wi-Fi access point environments of any size or architecture. To find out more about Progent's consulting services for current and older Cisco Small Business family of WiFi access points, see Cisco Small Business wireless APs system design and troubleshooting.

Cisco Unified CM and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, operates as the center of Cisco's collaboration solution. Cisco Unified Communications Manager and Unified Communications Manager Express offer an advanced IP-PBX by integrating closely with applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM experts can assist with any aspect of Unified CM configuration and debugging in areas such as integrating Cisco VoIP phones and video IP phones, designing dial plans, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, designing Cisco UCS server clustering solutions for survivability, and integration with Exchange Server.

CISM-certified Cybersecurity Management Consultants
Progent can provide the support of CISM Certified cybersecurity management experts. The Certified Information Security Manager (CISM) committee defines the basic competencies and global standards of performance that IT security professionals are expected to learn. It gives business management the assurance that consultants who have earned their CISM credential possess the background and capability to deliver effective security administration and consulting services.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network. Learn about Progent's entire ProSight portfolio of value-priced outsourced network management services for small businesses.

Data Backup and Recovery Consulting Services
Progent's backup experts offer help for a broad range of products and technologies that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and workstations plus laptops and smartphones. Progent supports all major data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite integration. Progent can also provide support for Acronis, Mozy, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and FLARs. For large organizations, Progent offers VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized organizations as an affordable end-to-end solution for reliable backup/disaster recovery.

Automated Server Monitoring with System Center Operations Manager Operations Manager
Progent offers a variety of Network Support Bundles based on the proactive problem solving capabilities of Operations Manager, a next-generation server management software platform that tracks the reliability, speed and security of your information network and identifies anomalies before they can bring down your system. To provide more insight about the performance and stability of your network environment, Progent can help you install and operate leading network monitoring software powered by the Linux operating system.

Progent's Online Consulting and Training Services for Office Word and Office 365 Word
Progent's Microsoft Office Word and Office 365 Word consultants offer a wide range of economical online support services to help your organization to maintain your legacy Microsoft Word environment or assist you to upgrade to a current release of Office Word. Support offered by Progent's Word experts include VBA programming, isolating and fixing compatibility issues between different releases of Word, integrating Word with different Office apps such as Office Excel and Microsoft Outlook or with third-party data sources and add-ons,network enhancements for dependable. reliable cloud access, security consulting, and smart phone synchronization, and online Microsoft Office Word training sessions customized for your special requirements.

Microsoft SharePoint Help
Progent's Microsoft-certified Microsoft SharePoint Server 2013 specialists, Microsoft SharePoint Server 2010 developers and Office SharePoint Server 2007 support professionals can show you how to evaluate the economic justification for deploying the latest version of Microsoft SharePoint, consult with you on the most sensible edition of Microsoft SharePoint Server for your circumstances, offer configuration and integration services, help you to set up Microsoft SQL Server as a back-end database, optimize your network integrity, integrate your off-the-shelf and customized application programs to work with Microsoft SharePoint Server, develop a company-wide security plan that includes portal solutions, and provide maintenance and Call Center services.

VMware NSX Network Virtualization
VMware's NSX virtual network platform enables you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high level of automation regardless of the physical components making up the basic IP network. VMware Site Recovery Manager allows automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the entire virtualized network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to help your organization to design, deploy, test and manage a DR system based on VMware SRM and VMware NSX.

Web Site Development Consulting
If you want to revamp your company Web site, create internal Webs for applications such as HR or employee education, build a powerful Web presence for a new business, or create enterprise-class, data-driven web applications, Progent can provide skilled and seasoned web designers and programmers. Progent's experts can also assist you to host your web solutions by building and maintaining a secure, robust server and connectivity environment that includes offsite and mobile access. Services offered by Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and one-on-one classes for popular web site authoring tools. For data-intensive web sites, Progent offers the services of Microsoft SQL Server developers, Oracle programmers and DBAs, and MySQL experts.

Contact a Progent Network Support Expert
To see how you can access a Progent computer consultant for remote or on-premises assistance in , call 1-800-993-9400 or go to Remote Computer Support.