For small office networks located throughout the state ofOklahoma, Progent's Microsoft and Cisco qualified technical experts can provide remote phone assistance and troubleshooting to fix your network systems troubles fast and cost effectively. Progent has acquired top-notch skills, sophisticated tools, and support databases to identify and repair network problems while avoiding the expense and time delays associated with in-person technical service dispatches.
If yourOklahomacompany is located beyond the larger metropolitan areas such asOklahoma City, Tulsa, Norman, or Lawton, your local network support choices may be limited in skills, or unavailable during a crisis. This results in a network environment that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of expert network professionals average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a large range of technical tasks for a broad range of clients. This means you get not just the technical competency needed for the task, but an expert with proven methods for applying that expertise to provide efficient network solutions.
Part-time CIO Support Services
Progent can provide businesses with an information management professional who can function as a part-time Chief Information Officer. This veteran IT executive can offer long-term direction to help you to deploy appropriate technology to improve business processes so they align more closely with your corporate objectives. Your business can develop and install a well conceived IT strategy without absorbing the cost of a full-time Chief Information Officer. Critical services Progent's part-time CIO can perform include strategic planning, rationalizing technology budgets, building and tracking models for TCO and ROI, analyzing business processes, negotiating contracts with vendors, defining security standards, business impact analysis, streamlining network administration, software revision control, network asset documentation management, and business continuity preparedness.
SQL Server 2012 Expertise
Progent offers the expertise of certified SQL Server 2012 engineers as well as experienced software programmers, DBAs, project managers, network infrastructure engineers, disaster recovery/business continuity specialists, and security professionals to assist your business to maintain your Microsoft SQL Server 2012 solution and configure an efficient and safe IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also assist your organization to migrate to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.
Google Android Smartphone Integration
Progent's Android phone integration expertise have years of background providing online and on-premises support for businesses of all sizes who need to incorporate Android phones into their information networks so that users can communicate and collaborate from anywhere. Progent offers the breadth of skills to solve network problems that involve multiple manufacturers and that entail a mix of legacy and up-to-date technology. Progent offers affordable remote expertise to assist you with any stage of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to help you to handle especially stubborn technical problems, or Progent can provide comprehensive project management services to ensure that you finish strategic IT projects on schedule and within budget. Progent can help with local, cloud-centric, or hybrid networks and offers expertise with operating systems, applications, management utilities and hardware infrastructure. Progent also can provide customized group or individual training to help you manage and operate Android phones and tablets securely and productively.
Juniper Networks Support
Progent's Juniper Networks-certified network consultants can help your company to plan and implement Juniper Firewall/VPN technology, enhance and support your infrastructure, and upgrade smoothly from outdated equipment to current versions. Progent's Junos OS consultants offer support for Juniper's premiere network control software to help you to simplify the management and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can help you maintain environments that incorporate a combination of Juniper's software platforms.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi appliances installed throughout multiple sites with any number of access points can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of seasoned wireless professionals who can help you to assess the benefits of Ubiquitiís UniFi technology for your business and assist you to design, install, administer, and maintain your UniFi solution. To learn more, visit Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration.
Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Unified CM, originally named CallManager, or with Unified CM Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM applications that include Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's consultants can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, configuring SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking support, and creating UCS server clustering and Cisco SRST solutions for high availability.
Easy Engagement and Billing Model
Progent's simplified by-the-minute billing model requires no complicated contracts, retainers or hidden charges. Many competitors have minimum charges or other additional charges that drive up support costs. For remote support during regular business hours, you only get billed for the actual time spent working on your problem. If it only takes ten minutes to fix your issue, then you are only charged for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you pay exclusively for the time when Progent's consultant is actually on premises solving your problems. Just Progent's value priced per-minute rate. For urgent same-day onsite service calls, you may be billed for our engineerís travel time, but not an increased emergency rate. Because Progent has a large pool of consultants located throughout the entire service territory, an available engineer is usually close by to assist. Progent can also dispatch on-premises technical support to most zip codes in the U.S. within 24 hours of receiving a service request. Progent's remote support group has delivered help to small companies in every state (See Progent's customer testimonials.)
Mac Support Services
Progent's experts can provide Apple macOS and OS X clients a range of services including online Apple macOS and OS X desktop support, help with Mac applications, Office 365 Outlook for Mac and Exchange Server integration, Apple macOS and OS X protection and network infrastructure consulting, co-existence between Mac and Windows environments, and individual training. For computer systems built exclusively on Apple macOS and OS X or for systems incorporating a mix of Mac, Linux, and Windows-based servers and desktops, Progent has the experience and depth to handle the complexity of designing, configuring, and supporting a network solution that is dependable, safe, efficient, and aligned with your company's goals.
Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco wireless controller consultants can assist your business to deploy Cisco Wi-Fi controllers to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's modern Wi-Fi controller products. Progent offers support for both physical and software-only wireless controllers and can assist you to determine which version makes sense for your Wi-Fi environment. For 802.11ac Wave 2 Wi-Fi controllers from Cisco, Progent can provide Cisco 3504 wireless controller support, Cisco 5520 wireless controller support, and Cisco 8540 Wi-Fi controller expertise.
Co-managed Help Desk Services
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticketing, ownership, progress tracking, and reporting. To learn more, visit Progentís Help Desk Co-management services.
Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup software offers small businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud environments and also enables cost-effective backup to Microsoft Azure storage. Top features include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery capability for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and vCenter for managing larger deployments, and support for Microsoft VSS technology to back up live VMs with zero downtime. Progent is an Altaro partner and can provide a broad range of services to help you to plan, install, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup. To find out more, see Altaro VM Backup Certified Consultants.
Conferencing Support Services for an At-Home Workforce
Progent's consultants can help small and mid-size businesses to implement and debug video conferencing technology to enable their at-home workers to collaborate securely and efficiently with teammates and customers. For details about how Progent can help organizations to integrate and maintain teleconferencing platforms for telecommuters, go to teleconferencing consulting expertise for a remote workforce.
Affordable Network Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a reliable measure for value. A consultant with insufficient experience can take many times longer to complete the same task than an experienced IT professional. For example, charging 30% less per hour, but taking three times longer for the same job is not a deal. Even worse, a badly designed or configured IT environment that is unstable and difficult to manage or upgrade can cost a small business many times more than its setup price because of lost productivity. Progent's client testimonials from satisfied companies across the U.S. indicate the effectiveness of Progent's service model and the technical capability of Progent's staff of engineers.
Talk to a Progent Network Consultant
To learn how you can contact a Progent computer support expert for online or on-premises expertise in #(state), call 1-800-993-9400 or go to Online Network Support.