For office network systems located throughout the state of Oklahoma, Progent's Microsoft and Cisco authorized technical experts can provide remote phone assistance and remote troubleshooting to resolve your network troubles quickly and affordably. Progent has acquired enterprise-level expertise, sophisticated tools, and support databases to diagnose and repair IT problems while avoiding the cost and delays normally associated with onsite technical service dispatches.
If your Oklahoma organization is located outside of the larger metro areas such as Oklahoma City, Tulsa, Norman, or Lawton, your nearby network systems support options may be limited in expertise, or unavailable during a crisis. This can result in a computer network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of seasoned network professionals average more than twelve years of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a diverse range of customers. This means you obtain not just the technical skills needed for the job, but a consultant with field proven methods for applying that expertise to assist with affordable network solutions.
Remote Technical Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center provides expert remote technical support for Microsoft and Cisco-based networks Nationwide. Progent's certified professionals have the knowledge and experience to assist you to troubleshoot and resolve difficult network problems quickly and cost effectively. The scope of information technology expertise offered by Progent's team of consultants makes it possible to escalate even the toughest issues to appropriate specialists as required. Whether you require one-time phone support and online troubleshooting or ongoing availability of a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level support without the cost and administrative hassle of running a large internal support organization.
Migration Help for SharePoint 2013
Progent has been providing SharePoint consulting services since the initial product was released more than a decade ago, and Progent has the scope of IT know-how to help organizations of any size to plan and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add substantial business value to your IT investment. Progent's Microsoft-certified consultants can assist your company to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older releases of SharePoint or from a different collaboration solution; decide whether an on-premises, Cloud-based or hybrid configuration is most sensible for your busi9ness; and pick the right edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management outsourcing or can help in specific tasks associated with your SharePoint 2013 deployment.
GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was founded in 1999 to certify the skill of IT security professionals. GIAC accreditations are acknowledged by businesses and government organizations all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with any of the network security services covered within GIAC certification such as evaluating network vulnerability, event management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce specified content security policies for scanning the content of email messages and attachments and preventing the transmission of confidential or inappropriate data or spam. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid reputation loss and keep compliant with industry security standards and regulatory requirements including HIPPA, Sarbanes-Oxley and PCI DSS. Read more about Progent's entire ProSight line of low-cost outsourced network management services for small and mid-size businesses.
Cisco Voice over IP Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Cisco Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, solving QoS, setting up SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE VoIP networking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco wireless controller consultants can help your business to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi solution or implement a smooth upgrade to Cisco's latest wireless controller technology. Progent offers expertise for both physical and software-based Wi-Fi controllers and can help you to decide which type is appropriare for your Wi-Fi solution. For 802.11ac Wave 2 wireless controllers from Cisco, Progent offers Cisco 3504 wireless controller expertise, Cisco 5520 wireless controller expertise, and Cisco 8540 wireless controller expertise.
Security Vulnerability Evaluation for Small Businesses
Progent offers two ultra-affordable service packages intended to allow small businesses to receive a professional network security evaluation from a premier security engineer. With Progent's External Security Inventory Scan, a security expert runs a comprehensive test of your network from outside your firewall to determine potential weaknesses in the security posture you present to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a system scan from an authorized computer inside your company firewall to determine the risk to inside assaults. Both security inventory packages are set up and executed from a protected remote site.
Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was founded in 1999 to certify the skill of information technology security experts. GIAC accreditations are acknowledged by companies and institutions around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with any of the security capabilities covered within the GIAC accreditation including auditing network vulnerability, event handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions for compliance with government mandates for promptly reporting events.
VMware NSX Virtual Networking
VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help you to design, deploy, test and administer a disaster recovery system powered by VMware SRM and VMware NSX.
Detailed Reporting of Services Delivered
Progent produces full and detailed reports of all support activity to make sure clients donít ever feel like a hostage to their IT service company. Progent sends e-mail accounts of support activity shortly after completion of each support task, and also sends a hard copy along with monthly invoices. Complete network service reporting makes it less disruptive for clients to move to a different service organization or take on more service responsibilities in house. Good support reporting also provides management the visibility needed to determine the value of maintenance services and produce more realistic network budgets.
Spam/Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's complete ProSight portfolio of affordable managed services for small and mid-size organizations.
Management Consulting for Microsoft Lync Server 2013
Lync 2013, renamed Skype for Business, allows businesses of all sizes to create a manageable and protected communications ecosystem that supports a Bring-Your-Own-Device computing model with IM, presence, web meetings with application sharing, and both IP and PSTN calling across a wide range of stationary PCs and handheld endpoints. Progent's certified Lync Server 2013 experts can help you to evaluate the advantages of Lync 2013, design an in-house, cloud-resident (via Lync Online) or hybrid topology appropriate for your present and future plans, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver live webinar and onsite training to your management team and end users. Progent has expertise in key pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync Server 2013 with popular Microsoft Office and Office 365 applications including Outlook clients, Excel and PowerPoint. Progent's Microsoft Skype for Business Server experts can also help you to design and carry out a smooth upgrade to Skype for Business.
Get in Touch with a Progent Computer Support Expert
To see how to access a Progent network consultant for online or on-premises support in , phone 1-800-993-9400 or go to Remote Computer Help.