Olathe, KS Remote Support from Certified Network Troubleshooting Experts
Progent's computer troubleshooting services can deliver your Olathe, KS company cost-effective and dependable support from world-class consulting professionals. By providing IT support service when you need it, offering specialized expertise for line-of-business applications, offering value-added services such as 24x7 network monitoring, and charging only for support you use, Progent offers your Olathe, Kansas company an affordable solution for maximizing the productivity of small business information systems. If you run an onsite system, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent way for businesses and local governments to build and manage a robust and safe information system and to benefit from fast access to the skilled help usually available only to corporations who are able to maintain a large in-house information technology group.
For larger companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house network support team. Co-sourcing can save money and help meet schedules for major IT initiatives like software design and development, disaster recovery planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of certified experts to assist your business to design and implement a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Businesses in Olathe, Kansas
Progent's team of world-class experts provides help for all facets of information technology used by companies of all sizes. Practice areas served by Progent in and around Olathe include:
Support Delivery Alternatives for Olathe, Kansas Companies
Progent has a variety of options for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive activity records, reliable follow-through, and strict expense control across a range of IT service delivery options that include online troubleshooting, on-premises help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair network issues without the cost or time loss of in-person support visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for new customers to address urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's online computer troubleshooting expertise.
- Onsite Support
Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service experts to deliver small and midsize companies the optimal solution: on-premises service technicians when you require them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business application developers. The wait time for in-person support calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more about how and why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small companies budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, non-stop it system design, virtual server strategies, plus configuration, customization and training for small business software such as financials, operations, management reporting, CRM, and productivity packages. Progent can help with one-shot projects such as site moves and massive system migrations, extended projects such as business reporting software programming and support, relational database application development and DBA services, and web design, continuing services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for key applications such as Exchange Server and SQL Server in order to provide small businesses with greater levels of reliability, security, and recoverability than is possible using the type of on-site data center that is achievable for most small businesses. Since Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the investment in building and maintaining the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and revisions remain current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and ready for full and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for all of a small company's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is also convenient for customers to transfer to another support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow businesses with multi-vendor environments to save significantly on the costs of capital equipment, system support, and network management while achieving world-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can handle the multi- platform and non- standardized networks typical of small companies, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online consulting to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Olathe, Kansas Small Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with corporate IT support allow small and midsize businesses to avoid the problems related to excessive reliance on small service organizations or individual engineers.
Teaming with Progent allows your company to:
- Prevent Excessive Reliance on Freelance Support Consultants
For IT services, small companies often rely heavily on individual engineers. Though freelance service providers have lower expenses than more substantial IT service firms and can typically charge nominally lower fees, freelancers are often too overworked to respond quickly to urgent problems. If a freelance engineer is occupied with different client, ill, on vacation, or in class, the absence of replacement personnel may require your business to wait for help in case of a crisis. As your company expands, network unavailability or problems with critical applications become more expensive. The money you believed you were saving on an independent consultant can be eaten up quickly due to lost productivity. Also, when freelance consultants encounter new technologies, the unavailability of a big engineering group to fall back on for help forces them to train with the meter running while your organization winds up with the bill for their continuing training.
- Gain Access to Experts in Advanced IT Issues
Many smaller service firms or independent consultants who concentrate on small business network consulting are capable of delivering connect-the-dots solutions but don't have the seasoning to work efficiently with complex IT environments that have a variety of platforms, multiple locations, VoIP implementations, remote workforces, integrated accounting and operational software, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive staff of specialists can be valuable to your business because enterprise networks are inherently complex, integration issues demand in-depth understanding of in numerous technical areas, and reaching a high degree of stability, availability, and protection requires enterprise-tested best practices.
- Create a Solid Foundation for Seamless Growth
Small companies often start with a network implemented on a tight budget. Lacking a strong basis, a sequence of band-aid fixes often get piled onto of a tenuous structure. As a business evolves, stability and scalability issues can hinder the productivity of the organization. These environments require thorough assessment, smart business analysis, and broad-based expertise to upgrade to a network infrastructure that can provide the reliable basis to handle critical business requirements and support downstream growth.
- Work with Solution Consultants, Not Product Resellers
Small companies require guidance and education to navigate through an increasingly complex array of technology alternatives available for accelerating growth and improving productivity. Businesses do not need an IT engineer or support organization that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to align consulting services with the genuine needs of clients. Mixing network support and product selling can result in a situation where the proposed solution is built around a predetermined vendor rather than being driven by the true needs of a small business.
If your Olathe, Kansas business needs to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Support
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).