Low-cost Computer Troubleshooting from Microsoft and Cisco Qualified Experts for Businesses in Olathe, KS
By offering world-class support whenever you require it, making available in-depth knowledge for critical business applications, providing innovative services like virtual server hosting, invoicing solely for services delivered, and charging no sign-up or retainer fees for standard services, Progent helps your company to increase the business value of your information system and minimize service expenses. Progent recognizes that network security, reliability, and efficiency are just as important to small businesses as to large corporations but that smaller companies lack the leverage to spend aggressively in computer networks and internal support groups. Progent's basic competitive advantage is that no IT consulting organization can match Progent's capability to deliver the network support expertise your company requires whenever you need it and at prices you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the skills of your in-house network service personnel. This can reduce expenses and minimize technical risks for major projects like software programming, business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited experts to assist your business to plan and execute your cloud strategy.

Core IT Areas Serviced by Progent for Business Networks in Olathe, Kansas
Progent's nationwide team of certified consultants provides support for virtually all aspects of information systems used by companies of all sizes. Practice areas supported by Progent in Olathe include:

Service Delivery Options Available for Olathe, Kansas Companies
Progent has a variety of options for providing small businesses with affordable IT services for technical support, consulting, hosting services, and network administration. Progent's model for delivering IT support is built on the Call Center structure familiar to big IT support groups. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive service documentation, dependable follow-up, and tight cost monitoring across an array of IT support delivery options that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises service calls. The background of Progent's IT engineers allows them to resolve the majority of network issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to address urgent situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn more details about Progent's online network support expertise.

  • Onsite Service
    Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online service experts to deliver small companies the ideal combination: in-person support technicians when you need them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The response time for in-person support visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more about why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for all businesses who need fast and reliable access to a professional Contact Center with effective telephone assistance, online troubleshooting tools, and sufficient technical depth for full problem escalation. Because smaller businesses typically have limited information technology budgets and can provide scant management attention for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective way to make sure that business computer systems are always productive. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small businesses affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, high availability it system consulting, server virtualization solutions, plus integration, customization and support for small business software including financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects including site relocations and massive system upgrades, longer term initiatives such as business analytics application development and support, relational database software development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher levels of reliability, security, and recoverability than is possible with the class of internal data center that is practical for the majority of small businesses. Because Progent utilizes the same facilities that support the gear of many of the world's biggest information technology organizations, Progent can save you the cost of building and managing the systems needed for world-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems and data files are regularly archived and available for complete and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's production servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is also convenient for customers to migrate to another service provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and IT management while achieving enterprise-class availability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the software in the customer's possession so that moving to a new virtual host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote consulting services to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Olathe, Kansas Small Businesses
Progent's size, depth of technical expertise, and experience with corporate IT consulting enable small businesses to avoid the pitfalls associated with over reliance on thinly staffed service organizations or freelance consultants.

Working with Progent's Experts allows your company to:

  • Prevent Over Reliance on Individual Support Consultants
    For IT support, small companies often depend heavily on individual engineers. Though individual service providers have lower overhead than larger IT service firms and can typically charge nominally lower fees, freelancers are often unable to react rapidly to urgent network problems. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of backup staff may force your business to go without assistance during a crisis. The more your company grows, system downtime or problems with critical programs become more costly. The money you thought you were conserving on an independent consultant can be eaten up quickly due to lost productivity. In addition, when freelance engineers confront new technologies, the unavailability of a large consulting team to depend on for advice requires them to train in place while your organization winds up footing the costs for their continuing training.

  • Have Access to Certified Professionals in Advanced Network Issues
    Many small service organizations or independent engineers who concentrate on small company IT consulting are capable of delivering routine solutions but lack the background to work cost-effectively with complex network configurations with a variety of operating systems, many sites, VoIP systems, mobile clients, integrated financial and operational software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your company because big-company networks are by nature complex, integration issues demand thorough knowledge in many technical areas, and achieving a high degree of robustness, reliability, and protection requires enterprise-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically begin with a network cobbled together on a tight budget. Lacking a proper architecture, a series of improvised repairs often get tossed onto of a weak structure. As a business grows, reliability and scalability problems can undermine the success of the organization. Such environments require thorough evaluation, smart business analysis, and in-depth expertise to migrate to an IT environment that can provide the solid foundation to handle current business needs and support downstream growth.

  • Work with Solution Consultants, Not Product Resellers
    Smaller businesses require guidance and education to navigate through an ever more complicated array of IT alternatives offered for enabling growth and enhancing productivity. They do not need an IT consultant or support organization that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services only. This permits Progent to match consulting support with the real interests of customers. Combining network support and product reselling can result in a situation where the recommended solution is based on a predetermined vendor rather than being driven by the actual requirements of a client.

Get in Touch with Progent
In case your Olathe, Kansas business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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