Professional Online Troubleshooting for Olathe, Kansas Small Business Computers from Microsoft Certified Consultants
Small companies have typically been ignored by major network support organizations. Many small companies allow themselves to become overly reliant on freelance engineers or small support firms who don't have the size or extensive knowledge to respond promptly or efficiently to technical emergencies. Still other small companies turn to mass-market service providers that employ personnel able to provide by-the-numbers solutions to common issues but who are missing the background and versatility to handle the variety of configurations and lack of standardization that characterizes small company IT systems.

Progent's proven approach to providing affordable and successful network support to small businesses has made Progent one of the premier Microsoft-certified network service organizations in the United States. Progent has provided remote support to companies in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house network service personnel. This can reduce expenses and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of accredited consultants to help your business to plan and execute a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Olathe, Kansas Office Networks
A Microsoft-certified Partner IT service firm with a world-class team of Cisco Certified CCIE networking consultants and Apple accredited consultants, Progent offers emergency troubleshooting and low-cost online consulting to Olathe, KS companies for a broad array of information technologies including:

Support Delivery Alternatives for Olathe, Kansas Businesses
Progent has a selection of options for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting, and network management. Progent's paradigm for delivering IT support is based on the Help Desk operational structure common to larger IT groups. Progent's Contact Center Support Model ensures fast response, thorough service documentation, consistent follow-up, and strict cost control across a range of IT support delivery alternatives that include remote repairs, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) provides emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of in-person support calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate urgent network problems and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional details about Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to deliver small companies the best of both worlds: onsite support professionals when you need them plus the remote help of Progent's worldwide staff of network consultants, security professionals, and business software developers. The response time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more about how to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems. To learn more, see Help Desk Services.

  • Consulting Services
    Progent offers small businesses affordable availability of enterprise-class IT professionals who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, non-stop it system engineering, virtualization solutions, plus integration, programming and training for business software including accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site moves and massive system upgrades, extended initiatives such as management reporting software programming and customization, relational database software programming and administration services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network administration, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Exchange and SQL Server in order to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible using the type of internal data center that is practical for the majority of small companies. Since Progent uses the same facilities that support the gear of some of the world's largest IT organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay current, protection and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of availability and scalability but that is in addition simple for clients to transfer to a different support provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit companies with mixed networks to benefit significantly on the costs of capital equipment, system maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can handle the mixed- OS and non- standardized environments common with small companies, and retains control of the licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote consulting to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of network products such as firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory requirements for IT information protection and reporting.

The scope and depth of Progent's consulting team bring a unique array of advantages to customers wishing to maximize the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, at the front lines of IT service, executing a wide range of technical tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This means that you get not only world-class technical capability, but also a consultant with proven methods for solving actual network problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with major bills for quick fixes. An additional advantage of by-the-minute invoicing is that your company will not be tempted to allow less critical issues to stay unaddressed until they become big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by each consultant to every customer. The practice of detailing and organizing service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won’t release the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Small companies who utilize independent consultants or who employ in-house IT personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Olathe, Kansas company wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::


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    DoubleTake Carbonite Software Backup Configuration

    DoubleTake/Carbonite Software offers a family of tools intended to provide small companies a variety of cost-effective alternatives for replicating and recovering vital workloads such as Exchange, SQL, RIM Blackberry, and Microsoft Office SharePoint. Progent’s business continuity planning experts have extensive experience integrating DoubleTake/Carbonite products into small business information networks to achieve an advanced state of fault tolerance and disaster recovery readiness at a budget-friendly cost.

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    Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to defend against ransomware or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that minimizes your exposure to ransomware and aligns with your business requirements.

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    Progent’s Wireless Consulting Services provide a fast, economical option for companies of all sizes to configure, manage and troubleshoot the latest wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Progent can provide affordable remote support to assist businesses to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security strategies.

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    Small to mid-sized businesses can now get all the advantages of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft Certified IT consulting experts. With Progent's economically priced network service packages, small businesses can choose a basic Microsoft System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager to offer small business networks world-class availability, security, and performance.

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    Progent's Meraki wireless AP consultants provide online and on-premises support to help organizations of all sizes to design, deploy, manage, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help your business to set up and manage Meraki-based wireless networks for sites that can range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology such as switches, routers and firewalls to create a seamless ecosystem that delivers the same access, performance, security, manageability and uptime for wired and Wi-Fi users regardless of their location or computing device.

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    Cisco's network security and offsite access products for small businesses provide a complete line of manageable security products to help protect your wired and wireless information system. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection devices and VPN appliances. Progent's expert staff of consultants includes experienced engineers with Cisco's CCIE and Cisco Certified Network Professional qualifications who are able to assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security solutions that align most closely with your business objectives.

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    Progent can assist small and mid-size companies to implement IP voice technology to provide their teleworkers the advantage of virtual access to the corporate phone network.

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    Progent's Microsoft-certified consultants can help you to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve compliance, and increase worker output by making sure that operating systems and applications stay current, tracking product licenses, and reporting resource usage patterns so you can make smart buying decisions. Once your organization is set to update your SCCM 2007 change management ecosystem, Progent can assist you to prepare for and carry out an efficient migration to SCCM 2012.

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    • Consultant Exchange 2013 OWA
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    Microsoft Exchange Server 2013 includes major enhancements to the functionality of Exchange 2010 and introduces important innovations as well as a revamped architecture. These improvements favorably impact vital facets of IT including ease of administration, availability, security and compliance, cost of ownership, collaboration, scalability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can help you understand the potential advantages of migrating to Microsoft Exchange 2013, create a cost-effective test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable online support and management for Exchange 2013.

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    Progent's SonicWall firewall consultants can show you how to configure, manage, and troubleshoot SonicWall firewall appliances including the current SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into an end-to-end network protection plan and design protection into your business operations.

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    Progent's Microsoft-certified professionals can assist you to evaluate the business value of Windows Server 2012 R2 for your company, develop test systems and migration strategies, optimize your network for local, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT support team, develop an enterprise-wide security strategy, streamline network management, help with creating applications, and build and test a DR/BC plan.

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  • System Center 2016 and NetApp Integration Specialist System Center 2016 Service Manager Specialists
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  • Top Microsoft Windows SBS Remote Consulting 24/7 Windows Essential Business Server Integration Support
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    • Best Consultants Enterprise Project Management
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    For enterprise project management assistance, Progent offers access to senior information technology experts with years of experience in technology management, program development, and business process design for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to help enterprise clients adhere to best practices to make sure development or deployment projects are completed on schedule and on budget.

  • Windows Server 2012 R2 Live Migration Specialists Windows Server 2012 R2 Hyper-V Virtual Switch Consultant Services
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    • Microsoft Exchange Server Migration Consulting
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    Progent's Microsoft-certified consulting experts can help your organization to determine the benefits of Exchange Server 2010 for your business and can help you to plan and carry out a smooth upgrade to Exchange 2010 from Microsoft Exchange 2003 or Exchange 2007 that will offer fast return on investment by improving your workers' efficiency, lowering the cost of equipment and support, simplifying administration, and consolidating your key communications technologies.

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