Olathe, KS Online Support from World-class Computer Network Troubleshooting Professionals
Progent's network troubleshooting services can provide your Olathe, KS company affordable and dependable support from enterprise-class information technology experts. By providing IT consulting service when you require it, providing advanced expertise for mission-critical technologies, offering value-added services such as 24x7 network monitoring, and billing only for services you use, Progent offers your Olathe, Kansas company an economical alternative for maximizing the productivity of small office information systems. If you maintain an on-premises datacenter, rely on cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for organizations to build and maintain a robust and secure IT network and to benefit from quick access to the skilled support usually restricted to businesses who can afford a sizeable in-house information technology organization.
For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT service team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application development, business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer access to certified experts to help your company to design and implement your cloud strategy.
Main Technical Areas Serviced by Progent for Olathe, Kansas Business Networks
A Microsoft-certified Partner consulting company with a large group of Cisco Premier CCIE network infrastructure experts and Apple Computer certified engineers, Progent offers urgent assistance and low-cost remote consulting to Olathe, KS companies for a broad array of information technologies such as:
Service Delivery Alternatives for Olathe, Kansas Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing IT support is based on the Help Desk structure common to big IT support groups. Progent's Help Desk Support Mechanism ensures rapid support, thorough activity records, consistent follow-up, and strict expense monitoring for a range of network service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix network problems without the expense or delay of in-person support calls. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online support engineers to give small and midsize businesses the ideal combination: onsite support technicians when you need them plus the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for in-person support calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more concerning why to register for Progent's onsite network support.
- Phone Support
Progent's Helpdesk Outsourcing Services are designed for all businesses who need fast and dependable access to an online Contact Center with efficient telephone assistance, online repair tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses typically are constrained by tight information technology budgets and can provide little executive attention for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that business computer networks stay productive. Learn more details about Progent's Helpdesk outsourcing services.
- Consulting Services
Progent offers small and midsize businesses affordable access to world-class consultants who can provide help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, high availability network engineering, virtualization strategies, plus configuration, programming and training for business software including accounting, ERP, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects such as office relocations and massive software migrations, extended initiatives like business reporting software development and support, relational database software development and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications like Exchange and Microsoft SQL to provide small businesses with greater degrees of availability, protection, and performance than is feasible with the type of internal data center that is realistically affordable for most small organizations. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest IT companies, Progent can save you the cost of creating and maintaining the systems required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay current, security and performance is continually monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's servers in an environment that not only delivers the highest level of dependability and expandability but that is in addition simple for clients to migrate to a different support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit companies with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and IT administration while getting world-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can support the multi- platform and non- standardized networks common with smaller businesses, and retains control of the licenses in the client's possession so that moving to a different virtual host is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote support services to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on network protection and can assist with complex security programs such as SIEM solutions to help companies comply with business guidelines and statutory regulations for IT data security and reporting.
The breadth and size of Progent's consulting staff bring a unique array of benefits to organizations wishing to increase the business value of their IT system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional background, at the front lines of network service, performing a broad variety of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested methods for fixing actual IT problems quickly.
Read more about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no registration fee and asks no retainer for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates king-size invoices for quick fixes. An additional advantage of by-the-minute invoicing is that clients won't be inclined to allow less critical issues to stay unaddressed until they become big problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by each consultant to every customer. The practice of detailing and archiving service activity allows more efficient service and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has few competitors. Small companies who utilize freelance service providers or who maintain in-house IT personnel gain when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Learn more concerning Progent's knowledge transfer services.
If your Olathe, Kansas business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).