Professional Remote Technical Support for Olathe, Kansas Computer Networks from Certified Engineers
Small companies have traditionally been overlooked by large IT service firms. Some small companies allow themselves to grow excessively dependent on freelance consultants or small support firms who don't have the size or comprehensive knowledge to react quickly or efficiently to network emergencies. Still other small businesses turn to mass-market support firms that employ technicians trained to offer by-the-numbers fixes for ordinary issues but who do not have the background and technical scope to handle the diversity of environments and lack of standards that characterizes small business IT networks.
Progent's time-tested methodology for delivering affordable and effective technical service to small businesses has made Progent among the top Microsoft-certified IT consulting firms in the industry. Progent has delivered remote help to companies in every state in the United States (See Progent's client testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the skills of your in-house IT service group. Co-sourcing can reduce expenses and help meet schedules for big projects such as application programming, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified consultants to assist your company to plan and implement a sensible cloud computing strategy.
Primary Technologies Supported by Progent for Businesses in Olathe, Kansas
Progent offers the services of qualified consultants for all facets of business network technology found in small companies and local governments. Technologies serviced by Progent include:
Service Delivery Options Available for Olathe, Kansas Businesses
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's model for delivering IT support services is built on the Help Desk structure common to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures fast response, thorough service documentation, reliable follow-up, and strict expense monitoring for a range of network service delivery options that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and repair network issues without the expense or time loss of travel for onsite support calls. The background of Progent's IT engineers allows them to resolve most IT issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to accommodate emergency situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out more information about Progent's remote computer troubleshooting services.
- Onsite Support
Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's online support engineers to deliver small and midsize companies the best of both worlds: in-person service professionals when you need them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for in-person support visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning why to sign up for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. For details, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, fault tolerant network engineering, virtualization strategies, plus integration, customization and support for small business programs including accounting, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and massive software migrations, longer term projects like business reporting application programming and customization, database application programming and administration support, and web design, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system management, or urgent response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of reliability, protection, and performance than is possible with the type of on-site data center that is achievable for most small and midsize organizations. Since Progent uses the same data centers that host the gear of many of the planet's biggest IT companies, Progent can eliminate the investment in building and maintaining the infrastructure needed for world-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay current, security and performance is constantly tracked, and systems and data files are consistently archived and available for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is also simple for clients to migrate to a different support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the mixed- OS and non- standardized networks typical of small businesses, and retains control of the software in the client's possession so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online consulting support to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Olathe, Kansas Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise IT support enable small companies to avoid the problems associated with over reliance on small service firms or freelance engineers.
Working with Progent's Experts allows your company to:
- Prevent Excessive Dependence on Individual Consultants
For IT support, smaller companies often rely heavily on independent engineers. Although individual support providers have lower expenses than more substantial support organizations and can typically bill nominally lower fees, individuals are often too busy to respond quickly to urgent situations. If an independent engineer is busy with another client, sick, on travelling, or in training, the absence of backup personnel may force your business to wait for help in case of an emergency. The more your company grows, network downtime or problems with critical applications become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast because of lower productivity. In addition, when freelance consultants confront new technologies, the unavailability of a big engineering group to fall back on for advice requires them to train on the job while your company winds up footing the bill for their ongoing education.
- Have Access to Expertise in Advanced Network Issues
The majority of small support firms or freelance engineers specializing in small business network consulting may excel at delivering connect-the-dots fixes but don't have the background to deal cost-effectively with complex IT infrastructures that have a variety of platforms, multiple sites, Voice over IP implementations, remote clients, interconnected financial and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's extensive team of experts can benefit your business because enterprise networks are by nature complex, integration problems require thorough understanding of in numerous technical areas, and achieving an acceptable level of robustness, reliability, and security calls for industry-tested processes.
- Create a Solid Foundation for Growth
Small businesses often start with an IT system cobbled together on a tight budget. Lacking a strong basis, a series of improvised repairs often get thrown onto of a weak foundation. As a business grows, stability and expandability problems can obstruct the productivity of the organization. These environments require proper evaluation, intelligent strategic analysis, and broad-based experience to migrate to a network environment that will provide the solid basis to meet current business needs and ease downstream expansion.
- Work with Solution Consultants, Not Product Vendors
Small businesses require direction and education to work through an increasingly complex maze of IT alternatives offered for accelerating business growth and improving productivity. They do not need an IT engineer or service organization that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise only. This permits Progent to align technical support services with the genuine needs of clients. Combining IT consulting and product reselling can lead to a conflict where the recommended solution is based on a preselected vendor instead of being driven by the true requirements of a client.
Get in Touch with Progent
In case your Olathe, Kansas company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).