Affordable Computer Tech Support from Microsoft and Cisco premier Consultants for Companies in Olathe, KS
By offering world-class know-how when you require it, providing specialized knowledge for critical business applications, offering innovative services like virtual data center hosting, billing only for help delivered, and charging no sign-up or retainer fees for standard services, Progent enables you to maximize the business value of your It network and minimize support expenses. Progent recognizes that network security, reliability, and efficiency are just as important to small companies as to major enterprises but that smaller companies don't have the economy of scale to spend aggressively in information technology and in-house support staffs. Progent's fundamental value proposition is that no network support organization can equal Progent's capability to provide the IT support expertise your business requires whenever you require it and at a cost you can afford.
For larger companies, Progent offers co-sourcing support to add to the skills of your internal IT support group. Co-sourcing can reduce expenses and help meet schedules for big projects such as application development, business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to certified consultants to help your business to design and execute a sensible cloud strategy.
Key Technologies Serviced by Progent for Businesses in Olathe, Kansas
Progent provides the services of qualified experts for all aspects of information technology found in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:
Support Delivery Options Available for Olathe, Kansas Companies
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for providing IT support is based on the Call Center operational structure common to big IT groups. Progent's Contact Center Support Model ensures rapid response, comprehensive activity records, reliable follow-through, and strict expense monitoring for a range of IT service delivery options that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist clients to troubleshoot and repair network problems without the cost or time loss of travel for onsite support calls. The background of Progent's network engineers allows them to resolve most IT problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn additional information about Progent's online computer troubleshooting services.
- On-site Support
Progent offers onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote support engineers to deliver small companies the best of both worlds: on-premises support technicians when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software developers. The wait time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details concerning why to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, see Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant network consulting, virtual server strategies, plus integration, programming and support for small business programs such as accounting, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as office moves and massive system migrations, longer term initiatives such as management analytics software development and support, database application programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency services such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host vital business applications such as Exchange and SQL Server in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible using the type of on-site data center that is achievable for the majority of small and midsize companies. Because Progent uses the same data centers that support the equipment of some of the world's largest information technology organizations, Progent can save you the expense of building and managing the systems required for world-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and service packs stay current, security and performance is constantly tracked, and systems are consistently archived and available for full and rapid recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also convenient for clients to transfer to another support provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class dependability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can handle the multi- platform and loosely standardized networks common with smaller businesses, and keeps control of the licenses in the client's possession so that migrating to a new virtual host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced remote consulting support to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Olathe, Kansas Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise network consulting allow small companies to avoid the pitfalls related to over reliance on small support organizations or freelance engineers.
Teaming with Progent's Experts enables your business to:
- Prevent Over Reliance on Freelance Support Consultants
For IT support, small companies sometimes rely heavily on independent consultants. Though individual service engineers carry lower expenses than more substantial support organizations and can typically bill apparently lower rates, individuals are frequently stretched to far to react rapidly to critical network problems. If an independent engineer is occupied with different client, sick, on vacation, or in class, the absence of replacement personnel may require your company to wait for assistance during an emergency. The more your company expands, system downtime or problems with critical programs become more expensive. The money you believed you were saving on an independent consultant can evaporate fast because of lost output. In addition, when freelance engineers encounter unfamiliar problems, the unavailability of a big engineering group to fall back on for assistance requires them to train in place while your company winds up with the bill for their continuing education.
- Have Access to Certified Professionals in Complex Network Solutions
Many smaller service organizations or independent consultants focused on small business IT consulting are capable of providing connect-the-dots fixes but lack the seasoning to deal cost-effectively with complex network environments that have mixed operating systems, many sites, VoIP systems, mobile workforces, integrated accounting and analytical software, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's large group of specialists can be valuable to your small business because enterprise networks are by nature complicated, support problems require thorough knowledge in numerous technical disciplines, and reaching a high degree of stability, availability, and security calls for industry-proven processes.
- Create a Solid Basis for Seamless Growth
Small businesses often start with a network implemented on a tight budget. Lacking a strong basis, a sequence of ad hoc repairs often get thrown on top of a marginal foundation. As a company evolves, stability and expandability issues can hinder the success of the business. Such networks need proper evaluation, smart strategic analysis, and in-depth experience to migrate to an IT infrastructure that can act as the reliable basis to handle current business needs and support future expansion.
- Work with Solution Consultants, Not Resellers
Smaller businesses need direction and insight to work through an increasingly complex array of IT alternatives offered for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or service firm that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise only. This allows Progent to align technical support services with the real interests of clients. Combining IT support and product selling can result in a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the true needs of a client.
How to Contact Progent
If your Olathe, Kansas business wants to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).