Olathe, KS Remote Help from Certified Computer Troubleshooting Experts
Progent's network troubleshooting services can provide your Olathe, KS company low cost and reliable access to Microsoft and Cisco certified computer engineers. By providing IT consulting service when you require it, providing specialized knowledge for key applications, delivering value-added services such as 24x7 server monitoring, and charging only for services you receive, Progent offers your Olathe, Kansas business an economical solution for optimizing the profitability of small-scale office information systems. Whether you have a local datacenter, rely on cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to build and manage a robust and safe IT network and to benefit from fast access to the skilled support usually available only to businesses who can support a large internal information technology organization.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application design and development, business continuity planning, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer the services of certified consultants to help your company to plan and execute a sensible cloud strategy.
Core IT Areas Serviced by Progent for Businesses in Olathe, Kansas
Progent's nationwide team of industry certified engineers provides support for all facets of information technology found in companies of all sizes. Technologies served by Progent in and around Olathe include:
Service Delivery Alternatives for Olathe, Kansas Businesses
Progent offers a variety of options for providing small companies and local governments with affordable computer services for technical support, system architecture, and IT management. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism promotes rapid response, comprehensive service documentation, consistent follow-up, and tight cost control for a range of IT service delivery options that include online repairs, on-premises support, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and repair hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's IT consultants makes it possible to handle most IT issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time customers to address urgent network problems and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn more details about Progent's remote network troubleshooting services.
- Onsite Service
Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: onsite service technicians when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems. for more information, visit Online Help Desk Services.
- Consulting Services
Progent provides small companies budget-friendly availability of enterprise-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security consulting, high availability network engineering, server virtualization solutions, plus configuration, programming and training for small business software such as accounting, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including site relocations and major system upgrades, extended initiatives like business reporting software development and support, database software development and DBA services, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent response like disaster recovery and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest degree of dependability and scalability but that is in addition convenient for clients to migrate to another support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can support the mixed- OS and non- standardized environments common with smaller businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtual host is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert remote consulting support to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Olathe, Kansas Small Businesses
Progent's size, depth of technical skill, and familiarity with enterprise network support enable small and midsize companies to sidestep the pitfalls related to over reliance on thinly staffed support firms or freelance engineers.
Working with Progent's Experts allows your business to:
- Prevent Over Dependence on Individual Support Consultants
For IT support, small businesses sometimes rely heavily on freelance engineers. Although individual support engineers have lower expenses than more substantial support firms and can afford to charge nominally smaller rates, individuals are sometimes unable to react quickly to urgent situations. If a freelance engineer is busy with different customer, sick, on vacation, or in training, the absence of replacement staff may force your company to go without help during a crisis. As your company grows, system downtime or problems with critical programs get more costly. The dollars you believed you were conserving on a freelancer can be eaten up fast because of lower productivity. In addition, when independent engineers confront new technologies, the unavailability of a big consulting team to depend on for help forces them to learn in place while your company winds up with the costs for their continuing education.
- Gain Access to Experts in Complex Network Issues
The majority of smaller support firms or independent consultants who concentrate on small business IT support are capable of providing routine solutions but lack the background to work efficiently with complex network environments with mixed platforms, numerous locations, Voice over IP implementations, mobile clients, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's large team of specialists can benefit your company because enterprise networks are characteristically complicated, integration problems require in-depth knowledge in many technical disciplines, and reaching an acceptable level of stability, availability, and security requires industry-tested leading practices.
- Build a Solid Basis for Seamless Growth
Small companies often start with an IT system cobbled together on a tight budget. Without a strong architecture, a series of improvised fixes often get tossed on top of a marginal foundation. As a company grows, reliability and scalability problems can obstruct the productivity of the business. These networks require proper evaluation, intelligent strategic analysis, and broad-based expertise to migrate to an IT infrastructure that can provide the reliable foundation to meet critical business requirements and ease downstream growth.
- Work with Solution Consultants, Not Product Resellers
Smaller companies need guidance and insight to navigate through an ever more complex array of technology alternatives offered for enabling growth and enhancing efficiency. They do not need an IT engineer or support organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This allows Progent to match consulting support services with the real interests of customers. Combining IT support and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being driven by the true requirements of a small business.
Get in Touch with Progent
In case your Olathe, Kansas business wants to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).