Immediate, Affordable Remote Computer Technical Support for Olathe, Kansas Small Companies
For over twenty years, Progent has specialized in providing world-quality IT support services to customers with small-company budgets. Progent has built a powerful support system that features a low-overhead, seamless virtual office network, sophisticated remote troubleshooting tools, a substantial team of consultants accredited in a broad range of technical practice areas, a Call Center service model that promotes efficiency and ensures follow-up, a worldwide group of on-line service experts, in-person service availability for the majority of most zip codes in the United States, and a company ethos committed to solving technical problems in the least time and at the least cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT support team. This can reduce expenses and minimize technical risks for major IT initiatives such as software development, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified consultants to assist your company to design and implement your cloud strategy.
Primary Technologies Supported by Progent for Businesses in Olathe, Kansas
Progent's nationwide team of industry certified support professionals provides assistance for all aspects of network technology used by companies of all sizes. Technologies served by Progent in Olathe include:
Service Delivery Alternatives for Olathe, Kansas Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing computer support is based on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Support Model ensures fast response, thorough service records, reliable follow-up, and strict expense monitoring across an array of network service delivery alternatives that include remote repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software issues without the cost or time loss of in-person service calls. The background of Progent's network consultants makes it possible to handle most IT issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to accommodate urgent situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's online computer troubleshooting services.
- On-site Support
Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to deliver small businesses the ideal combination: on-premises service professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for on-site service calls is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how to register for Progent's onsite computer service.
- Help Desk
Progent's Contact Center Services are intended for small and midsize businesses who need prompt and reliable support from an online Helpdesk with efficient telephone assistance, online repair capability, and enough technical depth for full problem escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can provide little executive bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that business computer systems stay up and running. Learn more concerning Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, high availability network consulting, virtualization strategies, plus integration, programming and training for business programs such as accounting, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including office moves and massive software upgrades, longer term projects like business reporting software programming and customization, relational database application programming and administration support, and web development, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system management, or emergency response like data restoration and malware removal.
- Application Hosting
Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of availability, security, and recoverability than is feasible with the type of on-site data center that is practical for most small and midsize organizations. Because Progent utilizes the same facilities that support the gear of some of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs stay current, security and performance is constantly tracked, and systems are consistently backed up and available for full and prompt recovery. Learn more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's production servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition convenient for customers to transfer to a different service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow companies with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered package, can handle the mixed- platform and non- standardized networks common with smaller companies, and retains ownership of the software licenses in the client's hands so that moving to a new virtualized host is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote support services to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-certified cybersecurity consultants,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for IT information protection and reporting.
The breadth and size of Progent's engineering team offer a powerful array of benefits to companies wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the front lines of IT service, performing a broad range of IT tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested approaches for resolving actual network problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for phone support and on-premises help per minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no registration fee and requires no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates major invoices for fast fixes. An additional advantage of granular invoicing is that you are not tempted to permit less critical issues to stay unaddressed until they become major problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by each staff member to every client. The practice of detailing and organizing service records allows more efficient support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can focus on delivering high-value skills where Progent has few competitors. Small companies who utilize freelance consultants or who maintain in-house support staffs gain when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Olathe, Kansas business needs to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Assistance
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).