Immediate, Affordable Online Computer Network Help for Olathe, Kansas Small Businesses
For over twenty years, Progent has focused on delivering world-quality network support services to clients with small-company IT budgets. Progent has developed a unique service solution that includes a low-overhead, seamless virtual office network, custom remote troubleshooting tools, a large team of engineers certified in a wide array of IT disciplines, a Call Center service model that promotes responsiveness and guarantees follow-through, a global group of remote troubleshooting experts, on-site service options for the majority of most zip codes in the U.S., and a company ethos focused on fixing network problems in the least time and at the lowest cost to clients.

For mid-size and large companies, Progent offers co-sourcing support to add to the subject matter expertise of your in-house network support personnel. This can cut costs and minimize technical risks for big projects like software development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited consultants to assist your company to design and execute your cloud computing strategy.

Main IT Areas Supported by Progent for Office Networks in Olathe, Kansas
Progent's group of world-class experts provides help for all aspects of information systems found in businesses of any size. Areas served by Progent in Olathe include:

Support Delivery Alternatives Available for Olathe, Kansas Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive activity documentation, reliable follow-up, and strict expense monitoring for a range of IT service delivery options that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) provides urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can help customers to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's IT consultants makes it possible to handle the majority of network problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to accommodate urgent situations and Progent charges per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical assistance for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to give small businesses the optimal solution: onsite service technicians when you need them plus the remote help of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The wait time for on-site service visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details about how and why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all businesses who need fast and dependable support from an online Contact Center with effective telephone support, remote repair tools, and enough technical depth for all needed escalation. Because small and midsize companies typically have limited IT budgets and can spare scant executive attention for handling IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to ensure that business computer networks stay up and running. Learn more concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly access to world-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, fault tolerant network design, virtual server strategies, plus configuration, programming and support for business programs such as financials, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects including office moves and massive system upgrades, longer term initiatives like business reporting application development and support, relational database application development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of availability, security, and performance than is possible using the type of internal data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the gear of many of the planet's largest information technology companies, Progent can save you the expense of creating and maintaining the systems required for world-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay current, protection and efficiency is constantly monitored, and systems are regularly backed up and available for complete and prompt restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to another support firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can support the mixed- OS and non- standardized environments typical of small businesses, and retains control of the licenses in the customer's possession so that moving to a different virtualized host is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote support to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize physical resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire threat progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Olathe, Kansas Small Businesses
Progent's size, breadth and depth of information technology expertise, and experience with corporate IT support allow small and midsize companies to avoid the pitfalls related to over reliance on small support organizations or individual consultants.

Teaming with Progent allows your small business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network support, small businesses often depend excessively on individual consultants. Although freelance service engineers have lower expenses than more substantial IT service organizations and can typically bill nominally lower rates, they are frequently spread too thin to respond rapidly to urgent network problems. If a freelance consultant is busy with another client, ill, on travelling, or in training, the absence of backup personnel may require your business to wait for assistance during an emergency. As your small business grows, system unavailability or problems with critical programs become more expensive. The money you believed you were conserving on a freelancer can be eaten up quickly because of lost output. In addition, when independent engineers confront unfamiliar problems, the lack of a big consulting group to fall back on for advice forces them to learn in place while your business winds up with the bill for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    The majority of small support organizations or independent engineers focused on small business IT support may excel at providing connect-the-dots solutions but lack the experience to deal efficiently with complicated network environments with a variety of operating systems, many locations, Voice over IP implementations, mobile clients, interconnected accounting and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive group of experts can be valuable to your company because big-company networks are characteristically complex, integration issues demand thorough knowledge in numerous technical disciplines, and reaching a high level of robustness, reliability, and security requires industry-proven processes.

  • Create a Firm Foundation for Seamless Growth
    Small companies typically begin with an IT system implemented on a tight budget. Without a strong architecture, a sequence of improvised repairs often get thrown onto of a weak foundation. As a company evolves, stability and scalability problems can undermine the success of the organization. These environments need proper assessment, intelligent strategic analysis, and broad-based experience to upgrade to a network environment that can act as the solid foundation to handle current business requirements and support future expansion.

  • Team with Solution Providers, Not Product Resellers
    Small businesses need guidance and education to work through an ever more complex array of technology alternatives available for enabling business growth and enhancing efficiency. Businesses do not need an IT engineer or service organization that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise only. This permits Progent to match consulting services with the genuine needs of customers. Mixing IT support and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology instead of being driven by the true requirements of a small business.

How to Contact Progent
If your Olathe, Kansas company needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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