Olathe, KS Online Support from World-class Network Troubleshooting Consultants
Progent's computer troubleshooting services can provide your Olathe, KS company low cost and reliable support from Microsoft and Cisco certified information technology experts. By providing IT support service when you need it, providing specialized expertise for vital applications, offering value-added support such as 24x7 network monitoring, and charging only for support you receive, Progent gives your Olathe, Kansas company an economical solution for optimizing the profitability of small business networks. If you have an onsite datacenter, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to create and manage a robust and safe IT network and to have quick access to the experienced support typically restricted to enterprises who can set up a large in-house information technology group.

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the technical skills of your internal network support group. This can cut costs and help meet schedules for big IT initiatives like software design and development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also provide the services of accredited consultants to help your business to plan and implement a sensible cloud strategy.

Primary Technologies Supported by Progent for Businesses in Olathe, Kansas
Progent's nationwide team of industry certified consultants provides help for virtually all facets of information systems deployed by businesses of all sizes. Areas served by Progent in and around Olathe include:

Service Delivery Alternatives Available for Olathe, Kansas Companies
Progent has a variety of options for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing IT support is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Contact Center Support Mechanism promotes fast support, thorough service documentation, consistent follow-through, and strict expense monitoring for an array of network support delivery alternatives that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can assist customers to troubleshoot and repair network issues without the cost or delay of on-premises service visits. The background of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup process for new clients to address emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional information concerning Progent's online network support services.

  • Onsite Service
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to deliver small and midsize companies the best of both worlds: in-person support professionals when you need them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application developers. The wait time for in-person support visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details about why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, visit Online Help Desk Services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system design, virtualization solutions, plus integration, customization and support for business programs such as accounting, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects including office relocations and massive system upgrades, extended initiatives like business reporting software programming and support, database application programming and administration support, and web development, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with higher levels of reliability, protection, and performance than is feasible with the type of on-site data center that is achievable for most small businesses. Because Progent uses the same data centers that support the gear of some of the world's biggest information technology organizations, Progent can eliminate the cost of building and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and service packs remain current, protection and performance is constantly tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's servers in an environment that not only delivers the top degree of availability and expandability but that is in addition easy for clients to transfer to a different service firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT administration while getting world-class reliability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can support the mixed- OS and non- standardized environments typical of smaller businesses, and keeps control of the software in the customer's possession so that moving to a new virtual host is quick, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote support services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine local IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network products including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government mandates for IT data protection and incident reporting.

The scope and depth of Progent's engineering team bring a powerful set of benefits to clients wishing to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the forefront of IT support, performing a broad variety of IT projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This ensures that you get not just world-class technical skills, but also a consultant with field-tested approaches for repairing actual network problems quickly. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for phone support and on-premises visits per minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with big bills for quick fixes. An additional advantage of by-the-minute invoicing is that your company will be less tempted to allow incipient issues to stay unaddressed until they grow into major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by every consultant to every customer. The practice of documenting and organizing support records allows more efficient service and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house IT personnel gain when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
If your Olathe, Kansas company needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    For large businesses, Progent can supplement in-house network support staffs by providing world-class experience in deploying critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server help. For the nationwide or worldwide businesses with branch offices, Progent can perform as a seamless local supplement of enterprise network management. Progentís enterprise support services include corporate-wide security, remote branch office support, system architecture, Sarbox conformance, project planning, and top-level support for multi-site network environments powered by Enterprise Windows 2000. Progent can offer on-site engineers and technicians to assist with a campus move or office move, or a system designer to assist with setting up or using an Internet Data Center or Hosting Facility.

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    Progent's Microsoft-certified professionals have 20 years of background designing, integrating, and supporting email systems for businesses in the and throughout the U.S. Progent offers economical Microsoft Exchange Servers consulting services to ensure that your email environment offers protection, fault tolerance, easy connectivity for remote and wireless users, time-saving administrative tools, and productive integration with telephony. Progent offers expertise and integration services for Microsoft Exchange 2016 Server, Exchange 2013 Server, Microsoft Exchange 2010, Exchange 2007 Server, Microsoft Exchange 2003, and Microsoft Exchange 2K Server. Progent can also help small or mid-size companies to migrate to Exchange 2016 or MS Exchange 2013 Server.

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    Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers powerful innovations plus a redesigned architecture. These improvements favorably impact vital areas such as ease of administration, high availability (HA), compliance, cost of ownership, collaboration, scalability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of migrating to Exchange Server 2013, design an efficient test and deployment strategy, and train your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide affordable online consulting and management for Exchange Server 2013.

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    Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and troubleshoot SonicWall firewall devices including the current SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into a complete network protection solution and design protection into your business operations.

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    Progent's pricing model is to charge for phone support and on-premises visits per minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with big bills for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.

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    In performing consulting tasks for corporate clients, Progent follows a structured methodology driven by defined milestones so as to meet financial, timing and engineering targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures based on the leading practices defined by the Microsoft MSF methodology which specifies requirements definition, design proposals, pilots, design adjustments, and expert deployment. All phases are documented to provide a detailed description of technical services delivered and to assist in downstream system maintenance.

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    Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each consultant to every customer. The practice of detailing and archiving support activity results in more efficient service and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Windows Hyper-V 2016 utilizes core technologies first designed for and proven on Azure, one of the world's largest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your organization, configure pilot systems to confirm the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network architecture for a cloud-centric or hybrid deployment, develop and execute a smooth migration strategy, educate your IT administration and support staff, and deliver as-needed consulting and debugging services to make sure that your Hyper-V 2016 solution gives you maximum business benefit.

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    Progent's consultants can help your company to evaluate the benefits of Microsoft Lync Server for your business and can help you to plan and execute a rollout of Microsoft Lync Server that unifies the management of Instant Messaging and Presence and increases the productivity of your office employees, telecommuters, and smartphone users. Progent can also help your company to carry out a smooth migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, integrate Microsoft Lync Server with Microsoft Exchange, SharePoint Server, and SQL Server, show you how to use Lync Server to enhance the team-computing capabilities of MS Office programs, and offer training and continuing technical support for Lync Server 2010 and other Microsoft platforms.

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