Consulting and Technical Support Services for BlackBerry Technology
BlackBerry Support ServicesBlackBerry wireless smartphones were once among the most successful products for achieving location-independent connectivity to messaging, scheduling, web applications, and other critical business data. Progent offers Omaha, Nebraska businesses the services of BlackBerry-qualified experts who can help businesses to maintain existing BlackBerry environments or migrate efficiently to a more popular smartphone solution.

As the complexity of small company networks has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the norm for companies of any size, effective integration and support of RIM BlackBerry technology has grown more difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small organizations frequently resort to outside consulting firms who offer expertise in BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-qualified engineers who can help small businesses to plan, administer, and repair BlackBerry environments affordably and effectively, eliminating the need for an in-house BlackBerry solutions expert and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, combined with Progent's proven remote service delivery capabilities, gives small companies an economical solution for incorporating BlackBerry products productively into their IT network.

Progent's experts can help you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and messaging infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration utilities so you can monitor and support BlackBerry devices throughout your business, define security policies that are right for your company, develop custom mobile software, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your regular backup procedures in order that it can be recovered quickly and thoroughly.

Consulting and Technical Expertise for BlackBerry Enterprise Server
RIM's advanced solution for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange Server, Lotus, or Groupwise users to send and receive emails that are encrypted during wireless transit to provide maximum data protection. BlackBerry BES Server also streamlines a broad variety of vital administrative jobs that span from BlackBerry deployment and updates to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-qualified engineers can assist you to utilize RIM BlackBerry BES Server to do basic jobs like:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control client settings with BES Server's extensive library of IT policies

Progent's BlackBerry-qualified engineers can also assist you to utilize BlackBerry Enterprise Server to perform key tasks not available with the less advanced BES Server Express. These procedures include:

  • Install and support BES Server's high-availability architecture using virtualization
  • Install BlackBerry smartphones wirelessly
  • Establish custom management roles
  • Automatically track and report on the integrity of your system

Professional RIM BlackBerry Consulting and Technical Services Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are available online to provide prompt technical help to companies in the Omaha area or throughout the state of Nebraska. Progent's experienced online technical support experts have helped IT organizations solve network problems and cut IT service expenses in each state in the United States and established a substantial following of loyal clients. (See Progent's client testimonials.)

Progent offers remote help for a broad array of technologies associated with RIM BlackBerry products such as wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important RIM BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as resolving enterprise activation problems, registering and deleting BlackBerry device clients, setting activation passwords, configuring over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry consultants can also help you to use management software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help your company to define and implement appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange Server architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry engineer offers support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to install and remove BlackBerry device clients on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, manage Exchange Server data flow, generate, edit, and assign WLAN and VPN configurations, set up SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network requirements analysis, system design, deployment planning and execution, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to create a mobile wireless system that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry BES Server, help you to determine which administration approach and physical components match your requirements, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions concerning alternatives for software editions, processors and mass storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry expert can assist you to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to run company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Professional
To ask Progent about consulting support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.
















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