Enlarging your remote workforce can have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of background helping SMBs to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Omaha company to select the right tools and follow best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns maximum value. Progent offers services ranging from on demand expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Omaha, Nebraska organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.
Help Desk Support for Remote Workers
An emergency, enterprise-wide switchover to a from-home workforce, which could be the result of a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of remote IT support specialists combined with world-class trouble ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit the status of their current tickets, enter information, and upload screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Augmentation Service enables your company to augment your current Help Desk team by sharing responsibilities for Call Center support services seamlessly between your in-house IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support model utilizing the number one professional services automation tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can help your business to deliver world-class desktop support to your at-home employees, visit Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Omaha, Nebraska organization, call 1-800-993-9400 or go to Contact Progent.