Expanding your remote workforce can have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Omaha organization to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent offers support services ranging from on demand expertise for getting you past challenging IT roadblocks to full project management to help you carry out business-critical tasks.

Progent can help Omaha, Nebraska organizations to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, company-wide switchover to a from-home workforce, which might be driven by a pandemic or as part of a disaster recovery process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's extensive team of online IT support specialists along with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or edit their active trouble tickets, enter information, and append screen captures or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve complex issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows your business to supplement your current Support Desk organization by sharing delivery of Support Desk support services transparently between your in-house IT support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collective support solution based on the leading professional services automation platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can help your company to deliver world-class IT support to your at-home employees, visit Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Omaha, Nebraska business, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware.

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    Progentís Microsoft-expert consultants can help you to update your servers and/or desktops from 32 bits to 64 bits. Progent can help your company to understand the costs and benefits of migrating to 64-bit computing, design an affordable migration process that minimizes operational disruptions, and provide inexpensive, professional online help to aid your company to configure 64-bit software and application software on your existing hardware.

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    Progent's expertise providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer platforms enable Progent to create specialized line-of-business applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting services can help you design reports that allow you to analyze your business more effectively, transforming uncooked data into valuable understanding of your company and customers.

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    Progent's Network Call Center Outsourcing Support Services for PC desktop technical support are intended especially for small organizations who require immediate availability of a Help Desk Call Center with professional telephone support and full escalation options but who must operate within a modest IT budget. Key components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Support, Optional Remote Access Provisioning, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Applications Selection and Integration.

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    Progent offers the part-time or temporary assistance of a seasoned CIO who can offer strategic direction to assist you select and support IT technology appropriate for your current situation and that can be a firm foundation for your future growth. Progent's part-time Chief Information Officer consulting services offer economic advantages to companies who want to maximize the benefits from their network expenditures but who are unable or unwilling to take on another high-level position to their full-time staff. Because Progent is vendor-neutral, with a large team of engineers certified to maintain all major operating systems and connectivity technologies plus a broad range and business software, Progent is in an ideal position to provide unbiased advice as well as advanced technical help for building and maintaining IT systems that fit the particular needs of your business.

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    scom 2016 Windows Server 2016 integration Consulting Services

    Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and dependable availability for critical workloads by offering centralized, mixed-platform tracking of IT infrastructure installed across local systems and cloud environments. Progent's SCOM consulting team can provide world-class online and onsite expertise to assist businesses of any size to plan, implement, tune, update and troubleshoot Operations Manager 2016 solutions. Progent can help your company to move to Operations Manager 2016 from earlier releases of Operations Manager or from different monitoring platforms, or combine multiple monitoring tools into a cohesive infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 environment to incorporate resources hosted on public clouds including Microsoft Azure and Amazon AWS.

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    Award Winning Support Outsourcing VMM Console

    Progent can help organizations of any size to adhere to best practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; plan, implement, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can help your company to upgrade from a legacy edition of SCVMM or from a third-party virtualization management system, and Progent can help you to optimize and troubleshoot your current SCVMM ecosystem to make sure you realize the highest possible business value.

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    Mid-sized businesses can enjoy all the benefits of Microsoft Operations Manager and have fast availability of Progentís Microsoft and Cisco Premier Certified network consulting experts. With Progent's affordably priced IT service programs, medium-size organizations can select a simple co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, automated alerts, comprehensive reporting, Help Desk support, and online troubleshooting. For companies with mission-critical applications who need high availability networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to provide mid-size company information systems world-class availability, protection and performance.

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    Engineer Jabber and Skype for Business

    Progent's Cisco Jabber consultants can provide remote or onsite expertise to assist businesses of any size to design, implement, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers in-depth support for all the technologies that go into creating a cohesive Cisco Jabber collaboration solution such as Cisco network devices and management tools, Microsoft Office 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration ecosystem.

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    Photoshop Training

    Progent's Mac consultants can promote the creative facets of Macintosh environments by offering help services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.

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  • Software Consultants Linux RedHat Online
    Consult Linux RedHat Remote

    Progent provides nationwide online technical support and troubleshooting services for businesses that run environments based on versions of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft technology. Online technical support provides optimum leverage for your IT budget by protecting user efficiency and shortening the time charged for computer analysis and repair. Advanced online access technology and skilled service specialists and consultants combine to enable Progent to solve the majority of network issues without wasting time and money by going to your location. In most of cases your network problems can be dealt with over the phone or via a mix of telephone help and online connectivity. Progent can offer the services of Cisco CCIE network experts and CISSP premier security professionals to help you with the toughest network problems.

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    Support Specialist UNIX Online

    Progent offers nationwide remote phone support and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX and Microsoft products. Online IT help offers maximum leverage for your information technology budget by extending client efficiency and limiting the time charged for computer analysis and repair. Advanced online support technology and experienced technicians and consultants allow Progent to handle the majority of IT problems without squandering time and expense by going to your location. In the vast majority of cases your IT problems can be remediated by telephone or through a mix of phone help and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISSP and ISSAP certified security professionals to assist with the most challenging network issues.

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  • Wireless LAN Online Support Services 802.11 Wireless LAN Consulting
  • Wireless Network Troubleshooting Proxim Troubleshooting
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  • iPhone and Skype for Business integration Computer Engineer iPhone and Power BI integration Specialists
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