Enlarging your remote workforce can have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of background helping SMBs to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Omaha company to select the right tools and follow best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns maximum value. Progent offers services ranging from on demand expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Omaha, Nebraska organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
An emergency, enterprise-wide switchover to a from-home workforce, which could be the result of a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of remote IT support specialists combined with world-class trouble ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit the status of their current tickets, enter information, and upload screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables your company to augment your current Help Desk team by sharing responsibilities for Call Center support services seamlessly between your in-house IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support model utilizing the number one professional services automation tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can help your business to deliver world-class desktop support to your at-home employees, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Omaha, Nebraska organization, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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    Progent offers the expertise of certified consultants and experienced software programmers, database administrators, project managers, network infrastructure engineers, disaster recovery planning specialists, and data security professionals to assist you to evaluate the potential benefits of SQL Server 2012 for your business, install test systems at your datacenter or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and secure IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.

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    Progent's Apple Mac networking engineers can help you with a broad range of system foundation areas such as network architecture, remote and mobile access, internetwork communication, security, and emerging technologies such as Voice over IP and fast wireless connectivity. For company networks built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and size to deal with the complexity of planning, configuring, and supporting a network architecture that is reliable, secure, efficient and aligned with your corporate goals. Progent can show you how to deploy Appleís Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan storage area network systems. Progent can also provide certified professionals to help you with Cisco routers and switches.

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    Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet applications while enabling increased efficiency by making these resources accessible to legitimate remote or mobile users. ISA Server 2006 can protect business applications, services, and data across all network components with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can help you plan, deploy, set up, and maintain ISA Server on your system so your business benefits from a highly functional and affordable balance of protection, productivity, and speed.

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    Microsoft Windows Server 2008 is an important advance in making IT systems more protected and available, easier to virtualize and administer, higher performing, and able to provide an improved platform for web publishing. Progent can help your business benefit fully from the enhancements incorporated into Windows Server 2008 by delivering certified consulting, tech support, education, temporary staffing, network monitoring, and security engineering services.

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    SQL Server 2008 offers powerful, standardized tools to IT experts and network users, reducing the difficulty of designing, integrating, administering, and accessing enterprise data and analytical applications in environments ranging from handheld devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for a network consultant with real-world expertise and wide knowledge in planning and deploying data-driven, end-to-end business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.

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    The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of work in Microsoft technology, assures you success in selecting the version and set up of Windows 2003 Server that matches best with your company's strategy. Progent can also help you with planning, installing, administering and troubleshooting sophisticated IT solutions based on Windows Server, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.

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    Progentís Microsoft-certified experts offer businesses of all sizes consulting, troubleshooting, and application development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that uses web-based technology for efficiently coordinating people, teams and information. SharePoint Server offers a common location for your workers or customers to access, manage, share and interact with useful information, documents, and applications and to interact with other people. SharePoint enables faster and better decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the data theyíve created in a manner that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint experts can assist you to support your existing SharePoint solution or migrate to the current version of SharePoint.

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