Expanding your remote workforce can have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Omaha organization to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent offers support services ranging from on demand expertise for getting you past challenging IT roadblocks to full project management to help you carry out business-critical tasks.
Progent can help Omaha, Nebraska organizations to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, security monitoring, backup/restore solutions, and unified management.
Help Desk Support for Telecommuters
A rapid, company-wide switchover to a from-home workforce, which might be driven by a pandemic or as part of a disaster recovery process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk services leverage Progent's extensive team of online IT support specialists along with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or edit their active trouble tickets, enter information, and append screen captures or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve complex issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Supplemental Service allows your business to supplement your current Support Desk organization by sharing delivery of Support Desk support services transparently between your in-house IT support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collective support solution based on the leading professional services automation platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can help your company to deliver world-class IT support to your at-home employees, visit Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Omaha, Nebraska business, phone 1-800-993-9400 or visit Contact Progent.