Enlarging your remote workforce can have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of background helping SMBs to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Omaha company to select the right tools and follow best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns maximum value. Progent offers services ranging from on demand expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Omaha, Nebraska organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
An emergency, enterprise-wide switchover to a from-home workforce, which could be the result of a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of remote IT support specialists combined with world-class trouble ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit the status of their current tickets, enter information, and upload screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables your company to augment your current Help Desk team by sharing responsibilities for Call Center support services seamlessly between your in-house IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support model utilizing the number one professional services automation tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can help your business to deliver world-class desktop support to your at-home employees, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Omaha, Nebraska organization, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent offers the expertise of certified consultants and experienced software programmers, database administrators, project managers, network infrastructure engineers, disaster recovery planning specialists, and data security professionals to assist you to evaluate the potential benefits of SQL Server 2012 for your business, install test systems at your datacenter or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and secure IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.

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    Progentís private cloud hosting service enables small and midsize businesses to run key applications like Microsoft SQL and Exchange Server from a secure Tier III data center on fully redundant equipment with geographically separate data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for automatic backup replication and restoration. You can use Progentís private cloud to avoid large capital costs for the acquisition, maintenance, and operation of computer hardware and data center facilities while benefiting the highest levels of system availability and physical security.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Exchange 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful innovations as well as a redesigned structure. These enhancements affect vital areas including manageability, availability, security and compliance, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the potential business benefits of migrating to Exchange Server 2013, design a cost-effective validation and rollout strategy, and educate your IT team to maintain your Exchange Server 2013 solution. Progent can also provide ongoing online support and management services for Microsoft Exchange 2013.

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    Progent can help companies of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and lower equipment investments. Azure offers a wealth of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local apps and resources and make sure that you avoid the typical errors small organizations make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to configure firewalls and VPN connections and to manage iPhones and iPads and Google Android smartphones and tablets.

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    Progent offers affordable remote and onsite consulting to assist organizations of any size to move any portion of their core IT infrastructure to Google Cloud Platform services. This can save management hassle and hardware expense and allow access to Google's state-of-the-art machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.

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    Progent's ProSight Email Guard uses the technology of top data security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.

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    Progent provide organizations of all sizes world-class IT remote or in-person consulting services for networks powered by Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also offer security consulting for companies ranging from the small office to the global enterprise.

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    Progent's Cisco CCIE-certified network infrastructure consultants have extensive experience helping Internet Service Providers to design, implement, manage, optimize, and troubleshoot fault-tolerant, scalable network environments appropriate for shared public networks.

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    Progent offers Microsoft Windows 2003 Cluster Server assistance to help your business deploy zero-downtime clustered servers that can deliver 24x7 uptime. Clustered Windows servers for non-stop networks include Windows Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. By helping you design fault-tolerant server clustering solutions based on Microsoft Windows Server 2003 Cluster, Progentís Certified Windows experts make sure that your non-stop clustered servers are configured to maximize the strategic advantage of your computer system.

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    Progent's Apple Mac networking engineers can help you with a broad range of system foundation areas such as network architecture, remote and mobile access, internetwork communication, security, and emerging technologies such as Voice over IP and fast wireless connectivity. For company networks built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and size to deal with the complexity of planning, configuring, and supporting a network architecture that is reliable, secure, efficient and aligned with your corporate goals. Progent can show you how to deploy Appleís Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan storage area network systems. Progent can also provide certified professionals to help you with Cisco routers and switches.

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    Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet applications while enabling increased efficiency by making these resources accessible to legitimate remote or mobile users. ISA Server 2006 can protect business applications, services, and data across all network components with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can help you plan, deploy, set up, and maintain ISA Server on your system so your business benefits from a highly functional and affordable balance of protection, productivity, and speed.

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    Progent's Check Point Software experts can help you select and deploy Check Point Software Firewall utilities and appliances based on Check Point's security platform to provide an affordable and effective security solution for your business network. Progent can also help you integrate other Check Point technologies including ZoneAlarm and Check Point Series 80 appliances with security products from other vendors and provide a single source for continuing network support, administration, education, and design expertise.

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    Progent can assist small and mid-size businesses to set up their offsite workforce with reliable integration with cloud services.

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    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent faces little competition. Small businesses who work with familiar independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

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    Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as IP-based and PSTN telephony. Lync 2010 can extend the capability of Microsoft Exchange, SharePoint and Office desktop or cloud-based Office 365 and simplify management through integration with Windows AD. Lync can also reduce capital and operational costs by eliminating VoIP equipment and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's Microsoft-certified unified communications experts offer online and onsite support to assist your company to manage and repair your existing Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also assist you to plan and execute a smooth Skype for Business migration.

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    Progent's Microsoft-certified consultants can provide affordable online and onsite expertise, application development, and technical support support for organizations of all sizes who want to migrate to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint.

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    Microsoft Windows Server 2008 is an important advance in making IT systems more protected and available, easier to virtualize and administer, higher performing, and able to provide an improved platform for web publishing. Progent can help your business benefit fully from the enhancements incorporated into Windows Server 2008 by delivering certified consulting, tech support, education, temporary staffing, network monitoring, and security engineering services.

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    To see answers to frequent questions concerning being employed by Progent, refer to Employment at Progent Questions and Answers.

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    SQL Server 2008 offers powerful, standardized tools to IT experts and network users, reducing the difficulty of designing, integrating, administering, and accessing enterprise data and analytical applications in environments ranging from handheld devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for a network consultant with real-world expertise and wide knowledge in planning and deploying data-driven, end-to-end business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.

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  • Help and Support Windows 2003
    Microsoft Certified Windows Server 2003 Engineers

    The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of work in Microsoft technology, assures you success in selecting the version and set up of Windows 2003 Server that matches best with your company's strategy. Progent can also help you with planning, installing, administering and troubleshooting sophisticated IT solutions based on Windows Server, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.

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  • SharePoint Portal Server Outsourcing
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    Progentís Microsoft-certified experts offer businesses of all sizes consulting, troubleshooting, and application development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that uses web-based technology for efficiently coordinating people, teams and information. SharePoint Server offers a common location for your workers or customers to access, manage, share and interact with useful information, documents, and applications and to interact with other people. SharePoint enables faster and better decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the data theyíve created in a manner that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint experts can assist you to support your existing SharePoint solution or migrate to the current version of SharePoint.

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    Progent can assist your business in any and all phases of your upgrade to Exchange Server 2016 such as designing HA infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining mass storage capacity required for your VMs, databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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    The Help Desk support model used by Progent's Technical Response Center gives small businesses an affordable option to dependence on freelance service individuals by offering broad expertise accessible to numerous engineering groups, optional round-the-clock access to emergency help, escalation capability to top-level experts for solving even the most difficult problems, service consistency and reliability, prompt follow-up enforced by seasoned service managers, a selection of convenient mechanisms for initiating support jobs, plus a high level of progress visibility made possible by trouble ticket updates and available through a web portal.

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  • Help and Support Data Protection Manager 2016 and Azure Recovery Services
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    Microsoft System Center 2016 Data Protection Manager provides near-continuous backup and simplified restore functions for Microsoft-based environment. SCDPM 2016 delivers application-aware backup for critical platforms such as SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, supports VMs running on Windows Hyper-V as well as VMware, and can use Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to design, implement, manage, and repair an enterprise-wide backup/recovery system powered by System Center 2016 Data Protection Manager. Progent can assist you to migrate from a previous version of Data Protection Manager or from a legacy system, and Progent can tune your DPM 2016 environment for on local, hosted, cloud or hybrid deployments. Progent offers online or onsite support and can deliver occasional expertise to help you through challenging issues or provide end-to-end project management or co-management services to help you complete your Data Protection Manager 2016 initiative on schedule and on budget.


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