Enlarging your remote workforce may have a major impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Omaha organization to pick the right technologies and adhere to best practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services ranging from as-needed guidance for helping you past occasional IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can assist Omaha, Nebraska businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, security and compliance, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide changeover to a from-home business model, which might be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services leverage Progent's extensive network of online IT support experts combined with enterprise-class ticketing and follow-up technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to check or revise the status of their current trouble tickets, add information, and upload screen captures and attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service enables your company to expand your current Call Desk team by sharing delivery of Support Desk support seamlessly between your in-house support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collaborative support model based on the leading professional services automation platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can enable your company to provide world-class IT support to your telecommuters, refer to Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Omaha, Nebraska company, call 1-800-993-9400 or visit Contact Progent.