Fast and Affordable Remote Troubleshooting for Omaha Nebraska Computer Systems
For organizations located in Omaha Nebraska, Progent provides remote help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's online technical support experts provide excellent leverage because they have the practical experience and have access to the advanced tools required to solve most information system issues quickly. This reduces immediate expenses since service calls accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay only for the support that you actually get. In contrast to typical remote support organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick repairs manage to turn into substantial invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized technologies and proven methodologies that ensure the maximum level of efficiency for online help and repair for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to interface to your network remotely without compromising corporate security.
Progent's sophisticated service reporting system includes comprehensive records of all service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance provided to every Progent customer by every Progent engineer. This archive of trouble tickets and solutions is structured as a conveniently exploitable proprietary database that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from vendors' in-house product engineers so Progent's remote service specialists can arrive at the most efficient resolutions quickly.
Online support available from Progent to companies in Omaha Nebraska include:
Authorized Windows Support
Progent's Microsoft-expert online service engineers offer computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a wide range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to assist your company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include providing Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and validates a person's technical skills at the master level. CCIEs can handle the most complex issues surrounding network infrastructure design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an excellent value since their deep expertise enables them to resolve problems rapidly. In common cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of advanced on-line troubleshooting tools in order to provide fast, safe, and economical diagnosis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity products by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your business to recover rapidly following a damaging breach. Security solutions available from Progent cover in depth information security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; building safe architectures for remote and mobile connectivity; defending your messaging system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide array of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in environments that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Major Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so that any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Omaha Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center team of seasoned network consultants provides your customers in Omaha Nebraska instant communication with an effective support resource with extensive experience offering phone help and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a significant driver of company success, and Progent's target is to fix rather than just record network issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff provides phone-based and in-depth engineering support and education in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, programming, and training services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers companies in Omaha Nebraska online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they evolve into crashes, proactive monitoring can avoid stressful and expensive information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by multiple operating systems.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Omaha Nebraska, Progent's online network support specialists can provide expert and affordable IT help the instant your company needs it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Omaha company relies on a local independent support technician or employs an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to solve unexpected system crises or especially challenging integration problems.
Benefits of Progent's Network Help for Offices in Omaha Nebraska
Progent's remote IT consulting services allow your Omaha business to realize the advantages of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will acquire added business worth by becoming more available, efficient, and protected. Advantages to your company include:
- Seamless virtual extension of your on-site IT resources
With most businesses in Omaha Nebraska, local computer support providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve the majority of network problems. On the other hand, serious problems sometimes strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your usual support technicians. In these cases, Progent's on-call support experts provide an easy, fast, and affordable way to supplement your local help and to transfer useful knowledge to improve your ability to resolve future problems locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller organizations commonly rely on independent freelance consultants. While independent consultants carry less overhead than big consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the absence of backup personnel may force your business to wait for assistance during an emergency. As your business expands, system unavailability and problems with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your IT system is always up and running.
- Create a Solid Foundation for Smooth Growth
Organizations typically start with an IT system created on a shoestring budget. Lacking a robust framework, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such poorly built systems require proper analysis, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture that can offer the stable foundation to meet critical business demands and ease future expansion.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller offices need guidance and technical education to navigate through an increasingly complicated array of technology options capable of accelerating business success and improving efficiency. They do not need a computer consultant who is trying to sell a specific vendor's products. Network support and product sales can result in a situation where the proposed
solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the real interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent offers in-depth support for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each consultant to every customer. The practice of documenting and organizing service records allows more effective service and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.