Immediate Remote Troubleshooting for Omaha Nebraska Networks
For companies in Omaha Nebraska, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls require fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding network downtime and related losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support expertise is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to many online service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing do away with scenarios where quick solutions manage to end up as substantial tabs. Progent's skill at dealing with problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested processes that permit the maximum degree of efficiency for online consulting and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to connect to your network without breaching network security.
Progent's powerful service database system maintains detailed documentation for the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of support delivered to each Progent customer by any Progent consultant. This archive of problems and responses is organized as an easily retrievable support database that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to determine the most efficient solutions promptly.
Remote technical support services provided by Progent to companies in Omaha Nebraska include:
Authorized MS Windows Experts
Progent's Microsoft-premier online service engineers can provide network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to assist you business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for networking engineers, and indicates a person's networking skills at the master level. Cisco CCIEs can resolve even the most difficult issues associated with network design, installation, administration, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS network management utilities and developing workarounds or identifying program updates. CCIEs offer exceptional value since their broad experience allows them to resolve problems quickly. In typical cases, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system using state-of-the-art remote support technology in order to provide efficient, secure, and affordable diagnosis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's CCIEs can provide help for the entire range of Cisco's top-selling selection of infrastructure devices by delivering services such as:
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts offer a range of security services that can bolster the safety of your Windows, macOS and OS X, Linux environment against assaults or assist your company to clean up quickly after a damaging breach. Security solutions offered by Progent include: thorough network security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; integrating firewalls; designing safe mechanisms for off-site and mobile access; protecting your messaging system against spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online support services to cover a wide array of computer technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight suite of network management outsourcing services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Omaha Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk Call Center software to address the special requirements of your corporation, or providing temporary online staff to reinforce your internal Call Center team to deal with high-demand situations such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology experts offers your computer users in Omaha Nebraska quick access to a large network service group with substantial background offering telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk recognition as a major contributor to business success, and Progent's aim is to resolve and not simply annotate IT problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote advanced consulting expertise and education in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Omaha Nebraska online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so that your network support is proactive and automated. By uncovering looming trouble spots before they result in full-scale emergencies, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a variety of operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Omaha Nebraska, Progent's phone-based network support specialists can deliver professional and affordable IT help the moment your organization has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Omaha office deals with a regular freelance consultant or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the availability or the experience to deal with unexpected system emergencies or especially tough integration projects.
Benefits of Progent's IT Support for Offices in Omaha Nebraska
Progent's online technical help services enable your Omaha company to enjoy the benefits of on-call, enterprise-grade network support without the cost of managing a full-time IT organization. Your network will derive added business worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:
- Seamless remote expansion of your on-site support resources
With most organizations in Omaha Nebraska, local computer support resources, whether consisting of independent consultants or an in-house IT staff, can solve typical network problems. However, IT crises may occur when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support people. In these instances, Progent's on-call service professionals give you a convenient, quick, and economical way to augment your regular resources and to pass on useful knowledge to increase your capability to deal with downstream issues locally.
- Less Dependence on Individual Service Providers
For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although independent consultants carry smaller internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your network expands, system unavailability and trouble with vital software are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support experts to make sure your IT system stays up and running.
- Build a Scalable Foundation for Seamless Growth
Organizations typically start with an IT system created on a shoestring budget. Lacking a strong framework, band-aid repairs often get piled on top of a shaky foundation. As a network grows, stability and expandability issues can impede the success of the organization. These poorly built systems need careful analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a system architecture that can deliver the stable foundation to handle current business requirements and ease future expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller offices need guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business growth and improving efficiency. These companies hardly need a computer engineer who is motivated to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the proposed
solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the real needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical experience, refined support software, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, in the trenches of IT support, performing a wide range of technical projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.