Fast and Affordable Remote Technical Support for Omaha Networks
For businesses located in Omaha or anywhere in Nebraska, Progent offers online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the advanced tools required to resolve the majority of network issues rapidly. Efficient support lowers direct costs since service calls require minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical online support firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where speedy. minor fixes manage to turn into major bills. Progent's skill at solving problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested processes which allow the highest degree of efficiency for online consulting and troubleshooting for computer networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to interface to your company's network without compromising system security.
Progent's advanced technical support database application stores thorough records of the support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services delivered to each customer by every Progent engineer. This history of anomalies and solutions is stored as a readily retrievable support knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft make available additional extensive support databases and allow priority access to vendors' in-house support staff so Progent's remote service specialists can find the most efficient resolutions quickly.
Remote technical support services offered by Progent to companies in Omaha and throughout the state of Nebraska include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service professionals can deliver computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop services to assist you business to install, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and indicates an individual's network technology skills at the master level. Cisco CCIEs know how to handle even the most challenging issues encountered in network planning, integration, administration, security, and troubleshooting. CCIEs work closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of experience permits them to solve problems quickly. In many cases, less qualified service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network using state-of-the-art remote support technology in order to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity products by offering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up rapidly following a damaging penetration. Security services offered by Progent include: in depth data security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; configuring firewalls; designing safe architectures for remote and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent offers advanced remote support to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring applications and services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a wide range of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance diagnosing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX including:
Mac OS X
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight suite of network management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Omaha Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the resources to create an in-house Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless extension of your current Help Desk staff. Progent's Virtual Call Center can act as a an escalation option to handle the toughest network challenges, or be available in overflow instances when your regular resources are swamped.
Progent's Call Center team of seasoned network experts gives your clients in Omaha or anywhere in the state of Nebraska quick communication with a reliable network service resource with extensive background providing phone consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center perception as a key driver of company performance, and Progent's policy is to fix instead of just annotate network issues.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based and in-depth consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Omaha, or anywhere in the state of Nebraska, remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your IT support is proactive rather than reactive. By uncovering possible issues before they result in downtime, automated monitoring can ward off stressful and expensive network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by a variety of operating systems.
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Omaha or anywhere in the state of Nebraska, Progent's phone-based computer support specialists are ready to deliver effective and affordable IT support the instant your business requires it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.
Even if your Omaha office deals with a regular independent consultant or maintains an in-house organization that know how to handle common network problems, Progentís Microsoft certified engineers can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the expertise to fix sudden network emergencies or particularly tough integration projects.
Details of Progent's Remote Network Support for Omaha
Progent's phone support, Internet-based troubleshooting, system security consulting, and system administration services give companies in Omaha or throughout the state of Nebraska the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Omaha and is also ideal for customers in more remote regions of Nebraska that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad array of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a per-minute basis, so you are billed only for the support you use. Progent requires no minimum fee for online help and requires no periodic retainer for services delivered during normal working hours. This protects you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide access to authorized specialists with experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting offerings consist of system integration, Microsoft Exchange expertise, network security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide world-class consulting expertise in critical business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL DBA Services and Software Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient one-stop source for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough IT solutions that align with the specific requirements of your company.
- State of the Art Remote Connectivity Software
Protected remote access permits Progent's support experts to see precisely what your customers see. This makes it easier to find fast fixes to issues that could otherwise demand an expensive personal visit. Cutting-edge online connectivity tools and experienced engineers combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online support and automated network tracking.
- Support for Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Support for Maximum System Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose workers need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. As a result, you pay exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to each customer. The discipline of detailing and organizing service records results in more efficient support and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.