Immediate Remote Technical Support for Omaha Nebraska Networks
For companies located in Omaha Nebraska, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional value because they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of network issues rapidly. Efficient support lowers direct expenses since service calls use up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is especially important for businesses that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to many remote service firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where fast repairs manage to turn into large bills. Progent's skill at dealing with technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes which ensure the highest level of efficiency for online help and repair for computer networks of any size. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to access your environment remotely without violating network security.
Progent's powerful customer support database application includes thorough records of the service that Progent's clients have received. Progent's authorized consultants have access to the history of support delivered to each Progent customer by every consultant. This history of issues and solutions is stored as a quickly searchable proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can determine the best solutions promptly.
Remote technical services provided by Progent to businesses in Omaha Nebraska include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can provide network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to help you business to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs can resolve the most complex problems associated with network design, deployment, maintenance, compliance, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or locating program updates. CCIEs offer exceptional value because their depth of experience enables them to resolve problems rapidly. In many cases, less seasoned engineers can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment using the latest on-line support technology in order to provide fast, safe, and economical analysis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's CCIEs can provide expertise in all of Cisco's popular family of networking products. Cisco technology consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Wireless APs consulting support, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP security and compliance consultants offer a range of security solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recover rapidly following a serious penetration. Security solutions available from Progent include: thorough data security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help organizations of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online consulting services to cover a broad array of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Windows integration. For server economization and simplified administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.
Important Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all key facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Omaha Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or improving your existing organization, selecting or modifying Help Desk Call Center software to handle the unique requirements of your corporation, or providing temporary online staff to work with your internal Help Desk Call Center group during unusually busy situations like software transitions, major updates, or installing brand new business software.
Progent's Call Center staff of experienced network consultants offers your customers in Omaha Nebraska immediate communication with a reliable support group with substantial experience offering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a significant driver of company performance, and Progent's policy is to fix rather than merely document technical issues.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Group provides phone-based and in-depth consulting support and education in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Omaha Nebraska remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your network support is proactive and automated. By anticipating potential trouble spots before they grow into network outages, automated monitoring can ward off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems powered by multiple platforms.
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Omaha Nebraska, Progent's phone-based network support specialists are ready to provide professional and affordable IT support whenever your business requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the cost and lost time associated with in-person service visits.
Even if your Omaha company works with a local independent consultant or maintains a full time organization that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to address sudden system crises or especially complicated integration projects.
Advantages of Progent's Network Help for Businesses in Omaha Nebraska
Progent's remote technical help services enable your Omaha business to experience the benefits of on-call, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will acquire added strategic worth by being more available, efficient, and secure. Benefits to your company include:
- Convenient virtual extension of your local IT resources
For most organizations in Omaha Nebraska, local computer support resources, whether consisting of independent consultants or an internal IT staff, can solve the majority of technical problems. However, IT crises may strike when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's online service specialists give you an easy, fast, and affordable solution to supplement your regular resources and to pass on useful information to improve your ability to handle future issues in-house.
- Less Dependence on Individual Service Providers
For IT support, smaller companies often depend on independent freelance consultants. Although freelance consultants have less overhead than big consulting firms and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback personnel may require your company to wait for assistance during an emergency. As your network grows, network downtime and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service expertise to insure your network remains available.
- Build a Solid Foundation for Seamless Growth
Companies typically begin with an information system implemented on a modest budget. Without a scalable framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and scalability issues can impede the productivity of the business. These poorly built environments need proper assessment, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture that can deliver the stable foundation to handle critical business requirements and simplify future growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller companies require advice and technical education to navigate through an increasingly complicated array of product options capable of promoting business success and enhancing productivity. Businesses hardly need a computer consultant who is motivated to resell a certain vendor's products. Network support and product selling can result in a scenario where the proposed
solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT consulting with the real interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, in the trenches of IT support, executing a broad range of technical tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class technical help, but also a consultant with proven methods for applying computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you won't be tempted to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by every consultant to every customer. The discipline of detailing and archiving service activity allows more effective support and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.