Fast Online Troubleshooting for Omaha Networks
For organizations located in Omaha or anywhere in the state of Nebraska, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to solve most information system problems rapidly. Efficient support reduces immediate expenses since service calls accumulate fewer chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect expenses by reducing or avoiding network outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote consulting expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike many online service companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor solutions somehow end up as major bills. Progent's skill at handling problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and field-proven processes that ensure the highest degree of effectiveness for remote help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to interface to your company's computer system without compromising corporate security.
Progent's proven service reporting system includes thorough documentation describing the support that Progent's customers have received. Progent's authorized consultants have access to the details of all help provided to each Progent customer by every engineer. This history of trouble tickets and resolutions is stored as an easily searchable support database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's remote service experts are able to come up with optimal resolutions in the least time.
Remote support services provided by Progent to clients in Omaha and anywhere in the state of Nebraska include:
Authorized Windows Experts
Progent's Microsoft-expert remote support experts can provide network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to help you company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and certifies a person's technical knowledge at the expert level. CCIEs can deal with the most difficult problems associated with network infrastructure design, installation, administration, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep experience allows them to find solutions for problems quickly. In common instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network using advanced remote support tools in order to provide efficient, secure, and economical analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of networking products by offering services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to clean up quickly after a serious penetration. Security consulting services available from Progent include: thorough information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from malicious attacks; setting up firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent can provide expert online support to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to address a wide range of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent online assistance diagnosing anomalies within UNIX/Linux networks based on popular variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to complete critical projects economically and on time. Progent's special online engineering solutions include:
How Your Omaha Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting services can assist you in establishing an efficient new Call Center or improving your current organization, selecting or enhancing Help Desk software to address the particular requirements of your company, or providing occasional online personnel to work with your existing Help Desk Call Center team to handle unusually busy scenarios such as software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network experts gives your clients in Omaha or anywhere in the state of Nebraska instant communication with an efficient technical support resource with substantial experience offering telephone-based consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a significant driver of business productivity, and Progent's intent is to resolve instead of just annotate technical problems.
- Applications Services: Education, Development, and Integration
Progent's Applications Experts Team offers online advanced consulting support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Omaha, or anywhere in the state of Nebraska, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your environment so that your computer support is proactive rather than reactive. By anticipating potential problems before they expand into network outages, automated monitoring can avoid disruptive and expensive information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a combination of operating systems.
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Omaha or anywhere in the state of Nebraska, Progent's online network support specialists can deliver professional and economical system support whenever your company needs it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems quickly while avoiding the cost and lost time associated with in-person support calls.
Even if your Omaha organization works with a regular freelance support technician or employs an in-house IT staff that can handle ordinary computer issues, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to address sudden system emergencies or especially challenging integration projects.
Details of Progent's Remote Network Services for Omaha
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services offer businesses in Omaha or anywhere in the state of Nebraska the greatest leverage for your IT investment. Whether you need occasional phone help and remote network repair or full-time Help Desk call center services and system management, Progent's experts can deliver your business world class IT support while allowing you to avoid the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Omaha and is also ideal for customers in geographic areas of Nebraska that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers online help on a by-the-minute basis, so you pay only for the services you receive. Progent has no minimum fee for online support and asks for no ongoing subscription fee for services delivered during normal working hours. This keeps you from paying big bills for simple repairs.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide access to authorized professionals with experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings consist of technology integration, Microsoft Exchange consulting, network security design, and shared Help Desk services. Progent's Experts group can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Management and Software Design
Amazon MWS Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, affordable, and thorough IT solutions that meet the specific requirements of your business.
- Advanced Online Access Tools
Secure remote connectivity permits Progent's service experts to observe exactly what your users see. This makes it possible to produce fast fixes to problems that might otherwise require an expensive onsite service call. Sophisticated remote connectivity tools and experienced engineers combine to allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and remote system monitoring.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Support for High Network Uptime
For companies with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious offices whose clients need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT experience, fine tuned support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Certified Expertise in Microsoft's Full Family of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to every client. The practice of detailing and organizing service activity results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.