Fast and Affordable Remote Troubleshooting for Omaha Nebraska Computer Systems
Urgent Phone Support for Omaha SystemsFor organizations located in Omaha Nebraska, Progent provides remote help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's online technical support experts provide excellent leverage because they have the practical experience and have access to the advanced tools required to solve most information system issues quickly. This reduces immediate expenses since service calls accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay only for the support that you actually get. In contrast to typical remote support organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick repairs manage to turn into substantial invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized technologies and proven methodologies that ensure the maximum level of efficiency for online help and repair for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to interface to your network remotely without compromising corporate security.

Progent's sophisticated service reporting system includes comprehensive records of all service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance provided to every Progent customer by every Progent engineer. This archive of trouble tickets and solutions is structured as a conveniently exploitable proprietary database that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from vendors' in-house product engineers so Progent's remote service specialists can arrive at the most efficient resolutions quickly.

Online support available from Progent to companies in Omaha Nebraska include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so that any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progentís shared Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center team of seasoned network consultants provides your customers in Omaha Nebraska instant communication with an effective support resource with extensive experience offering phone help and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a significant driver of company success, and Progent's target is to fix rather than just record network issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts staff provides phone-based and in-depth engineering support and education in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, programming, and training services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Omaha Nebraska online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they evolve into crashes, proactive monitoring can avoid stressful and expensive information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by multiple operating systems.
How Your Omaha Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Omaha Nebraska, Progent's online network support specialists can provide expert and affordable IT help the instant your company needs it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Omaha company relies on a local independent support technician or employs an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to solve unexpected system crises or especially challenging integration problems.

Benefits of Progent's Network Help for Offices in Omaha Nebraska
Progent's remote IT consulting services allow your Omaha business to realize the advantages of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will acquire added business worth by becoming more available, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Omaha Nebraska, local computer support providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve the majority of network problems. On the other hand, serious problems sometimes strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your usual support technicians. In these cases, Progent's on-call support experts provide an easy, fast, and affordable way to supplement your local help and to transfer useful knowledge to improve your ability to resolve future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance consultants. While independent consultants carry less overhead than big consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the absence of backup personnel may force your business to wait for assistance during an emergency. As your business expands, system unavailability and problems with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically start with an IT system created on a shoestring budget. Lacking a robust framework, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such poorly built systems require proper analysis, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture that can offer the stable foundation to meet critical business demands and ease future expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices need guidance and technical education to navigate through an increasingly complicated array of technology options capable of accelerating business success and improving efficiency. They do not need a computer consultant who is trying to sell a specific vendor's products. Network support and product sales can result in a situation where the proposed solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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    Progent's Microsoft and Cisco certified Consultants offer several service programs to help medium-size and large organizations create an efficient and successful in-house Computer Support Help Desk. Progent's consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Services help companies sift through the various high-quality Help Desk software packages available and decide which products might be excessively expensive, miss key capabilities, or align poorly with your company's corporate culture. Progent also provides temporary staffing for companies who need to reinforce their in-house Help Desk staff for occasional tasks or to fill in for vacationing or incapacitated workers.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall.

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    Dynamics GP 2010 accounting is a full-featured business management solution that integrates data and operations throughout your company, communicates seamlessly with other solutions, and brings together workers, customers and vendors unrestricted by time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver functionality for accounting, management reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to set up and manage a reliable, protected computer and communications environment to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.

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    Progent can provide economical online access to consultants with expertise in a broad array of products and services that provide solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and workstations as well as laptops and handhelds. Progent can provide help for leading backup platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, Mozy, Retrospect, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can help you to deploy, upgrade, or maintain backup solutions for a variety of topologies including on-premises, remote, cloud, or a mix.

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    Progent's Power BI consultants can help your business to plan, install, maintain, update or troubleshoot your Power BI solution. Progent can also help you to prep your source data for Power BI visualizations. Progent can show you how to implement and manage an on-premises, cloud based, or hybrid environment for Power BI.

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    Progent offers the services of a CRISC-certified risk management expert to help your company to design and deploy an enterprise risk management (ERM) strategy following best practices identified by CRISC and geared to match your company's risk appetite, business goals, and IT budget.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats.

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    Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, optimizing and troubleshooting SCOM environments and offer companies of any size expert remote or on-premises consulting services for SCOM 2012. Progent can help you to design an architecture for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent can also help you to import and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as Microsoft and third-party applications and services. Also, Progent can deliver responsive online or on-premises technical support to help you to remediate critical issues uncovered by System Center 2012 Operations Manager.

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    Progent can provide online and onsite consulting to assist your organization with any aspect of business intelligence (BI) reporting ranging from troubleshooting or enhancing reports to planning and deploying a comprehensive BI solution. Progent's BI experts can assist you to maintain your current reporting environment, help you to migrate reports from a discontinued reporting platform to a modern one, and provide as-needed remote training to meet your individual requirements. Progentís management reporting and analytics professionals offer experience in the leading business intelligence reporting and visualization platforms such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

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    Progent's Microsoft-certified consultants can provide online or onsite support to help companies of all sizes to plan, deploy, administer, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier versions of SCDPM or from a different backup system, and Progent can optimize your Data Protection Manager implementation for onsite, cloud-based, or hybrid environments. Progent offers as-needed support for resolving particularly challenging issues, or full project management support. Progent can also help your business to design Data Protection Manager into a comprehensive disaster recovery plan.

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    Progent offers the support of RIM BlackBerry-premier professionals who can help small organizations to plan, administer, and repair BlackBerry solutions economically and successfully, doing away with the requirement for an in-house BlackBerry specialist and minimizing the expense and hassle of supporting a mobile wireless workforce. Progent's BlackBerry specialists offer extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, in conjunction with Progent's proven online support model, offers small companies a cost-effective solution for integrating BlackBerry devices and software seamlessly into their IT network.

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    Catalyst Ethernet Switch Remote Support

    With Cisco Catalyst switches for small and medium-sized businesses, Cisco allows organizations to realize all the advantages of bringing intelligence to their IT infrastructures. Cisco's Catalyst switch product line makes it possible to enable features that make your IT network sufficiently available to handle real-time needs, expandable to support growth, secure enough to guard restricted data, and capable of differentiating and managing traffic flows to streamline system operations. Progent's CCIE certified consultants can help you pick out and deploy Cisco switches that make sense for your business. In addition, Progent's CISA certified security specialists can help you develop a strategic protection plan and set up Cisco switches so they help support your security policies. Cisco Catalyst switches that Progent supports include the Cisco Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 switches.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Cisco offers an extensive product line of routers that includes appliances designed to provide the security, bandwidth, and availability demanded by customers ranging from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and system uptime. Progent can show you how to select and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it economical to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS operating system, such as the Cisco 800 series of small office routers, Cisco 1800 and 2800 ISR routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Routers.

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    Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controllers to manage wireless LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement an efficient migration to Cisco's latest wireless controller technology.

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    If you have a small business information system with 10 to 50 network clients, Progent's computer outsourcing services free your organization from dependence on an individual freelance consultant while giving you affordable and dependable access to high-quality network support. By delivering network consulting help when you require it, providing advanced knowledge for key technologies, delivering unique support such as 24x7 network monitoring, and charging only for support you use, Progent offers you an economical way for optimizing the profitability of your small office network. Progent is the intelligent way for small organizations to build and maintain a reliable and safe IT network and to benefit from quick access to the skilled consulting ordinarily restricted to businesses who are able to support a large in-house IT organization.

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    NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with replication to provide fast, zero data loss disaster recovery between sites that are as far as 300km apart. Progent's roster of veteran network experts can assist your business to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that meets your technical requirements and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster solution by delivering help with procedures like assigning disk pools and shelf IDs, determining plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR solution to prove compliance with information assurance standards and regulatory mandates.

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    Progent's certified Windows Server 2019 experts can help your organization to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 offers major improvements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and Linux support.

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    Progent uses a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to every customer. The discipline of detailing and organizing support activity results in more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

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    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a disaster recovery system powered by VMware SRM.

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    Progent can provide comprehensive remote consulting for all major technical areas associated with small business IT systems and allows you to outsource a variety of strategic, as-needed support services including a temporary CIO to provide advanced planning and negotiating skills, a Call Center for help desk services, proactive server monitoring, spam/virus filtering as a managed service, best-practices project management for major initiatives like site moves orOS migrations, connectivity consultants for designing high-performance and robust network infrastructure, certified security engineers to verify data safety and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software programmers to write, enhance, or troubleshoot mission-critical application programs.

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    Microsoft Windows Enterprise Directory demands extensive practical experience to integrate efficiently across an enterprise. Progentís Microsoft Certified engineers are experts in designing, integrating, and troubleshooting sophisticated Enterprise AD installations. Progentís areas of proven competence with Windows Active Directory include replication issues, multi-domain partition design, correcting corrupted AD objects, dealing with residual legacy version configuration objects in online AD systems, and fixing unsuccessful installations of AD and Active Directory-associated applications.

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    Progent offers national urgent help and troubleshooting services for businesses who operate environments powered by versions of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft products. Remote network consulting offers maximum return for your information technology dollar by preserving user efficiency and shortening the hours charged for computer analysis and repair. Advanced online access technology and skilled service specialists and engineers allow Progent to handle most network problems without wasting time and expense by traveling to your site. In the vast majority of cases your network issues can be dealt with over the phone or via a combination of telephone support and online access. Progent can make available Cisco CCIE network experts and CISA and CISM certified security professionals to help with the most difficult network issues.

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    Progent's Cisco-premier CCIE network experts can help you to maintain your current PIX or ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, deploy, tune, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services

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    Progent can help your organization to plan an upgrade to Teams from Skype for Business or Lync Server and configure, manage, and debug a cloud or mixed deployment of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

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