Fast Online Technical Support for Omaha Computer Networks
For companies in Omaha or anywhere in the state of Nebraska, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the services of CISSP-certified security experts to help with high-level security design and diagnostic issues.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of information system issues quickly. Efficient support lowers direct expenses because solutions use up fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves even more with incidental costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you receive. Unlike typical remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent scenarios where fast fixes somehow turn into big tabs. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and proven methodologies which permit the highest level of effectiveness for online technical support and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to interface to your company's system without compromising system security.
Progent's advanced customer support database application stores thorough documentation describing the support that Progent's clients have received. Progent's staff consultants have access to the specifics of all help provided to every customer by any Progent consultant. This database of anomalies and fixes is structured as a conveniently accessible proprietary database that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists can arrive at optimal solutions quickly.
Online support services provided by Progent to customers in Omaha and throughout the state of Nebraska include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support experts can provide network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to assist your business to install, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and certifies a person's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn challenges surrounding network infrastructure planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network administration utilities and developing alternate approaches or locating program patches. CCIEs offer exceptional value because their broad expertise allows them to resolve problems quickly. In typical cases, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using state-of-the-art remote troubleshooting tools in order to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer help for the entire range of Cisco's top-selling family of infrastructure appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of system protection solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help your company to clean up rapidly following a damaging penetration. Security solutions offered by Progent cover comprehensive information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; setting up firewalls; building secure architectures for remote and mobile communication; guarding your email system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine physical resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a broad range of computer technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight line of IT management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Omaha Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center staff of experienced network experts provides your clients in Omaha or anywhere in the state of Nebraska quick communication with an efficient support resource with extensive background offering telephone-based support and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's intent is to solve rather than just report network problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff can supply remote and in-depth consulting support and training in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your IT support is proactive and automated. By spotting looming problems before they cause downtime, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that support multiple OS platforms.
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Omaha or throughout the state of Nebraska, Progent's phone-based computer support specialists are ready to deliver expert and affordable system help whenever your business needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix network problems quickly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Omaha organization deals with a local freelance consultant or employs a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to resolve unexpected system emergencies or especially tough integration problems.
Details of Progent's Remote Computer Support for Omaha
Progent's phone help, Internet-based repair, network security expertise, and network administration services give offices in Omaha or anywhere in the state of Nebraska unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can deliver your organization world class network support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Omaha and is also ideal for networks in more remote areas of Nebraska that lack technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide range of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent has no minimum fee for online support and requires no ongoing retainer for support services delivered during normal working hours. This keeps you from facing big bills for simple fixes.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to authorized professionals with skill in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, network security planning, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting expertise in specific business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Programming
MySQL Management Support and Application Design
Apple Mac Support
Amazon MWS Programming and Debugging
By offering a convenient one-stop resource for IT generalists and application experts, Progent can tailor fast, inexpensive, and thorough information technology solutions that match the special needs of your business.
- Advanced Online Connectivity Software
Protected online access allows Progent's service experts to observe precisely what your users see. This makes it easier to produce quick solutions to problems that might otherwise demand a costly onsite service call. Sophisticated online connectivity tools and expert technicians combine to enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for High System Availability
For businesses with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained organizations whose workers need instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, in the trenches of network support, performing a broad variety of IT projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by each staff member to every customer. The practice of detailing and organizing support records results in more effective service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.