Immediate Remote Help for Omaha IT Networks
For businesses in Omaha or anywhere in Nebraska, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's remote support engineers provide exceptional value because they have the practical experience and are equipped with the advanced technology necessary to solve most information system problems rapidly. This reduces immediate expenses because service calls use up fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to many online service firms, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast solutions somehow end up as big bills. Progent's penchant for solving problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and proven processes which promote the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your environment without breaching network security.
Progent's advanced technical support database application stores detailed documentation of all support that Progent's clients have received. Progent's team consultants have the benefit of the records of all help delivered to each customer by any Progent engineer. This database of issues and solutions is structured as a quickly searchable internal knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up additional massive support databases and allow fast response from vendors' in-house engineering staff so Progent's online consulting experts can find the best resolutions promptly.
Online services provided by Progent to customers in Omaha and throughout the state of Nebraska include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service engineers can deliver computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to assist you business to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs can handle the most difficult problems associated with network infrastructure planning, integration, administration, compliance, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an excellent value since their broad experience allows them to fix problems quickly. In common instances, less experienced consultants can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can tie into your environment via state-of-the-art remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure devices. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can strengthen the defenses of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your company to recover rapidly following a serious penetration. Security services available from Progent cover in depth data security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to cover a wide spectrum of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Major Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services covers all key areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Omaha Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center staff of experienced information technology consultants provides your computer users in Omaha or anywhere in the state of Nebraska immediate access to a dependable support resource with extensive background providing telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a solid driver of business productivity, and Progent's intent is to fix and not just document IT issues.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so that your computer support is proactive and automated. By spotting possible trouble spots before they cause full-scale emergencies, system monitoring can head off disruptive and expensive network crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a combination of platforms.
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Omaha or anywhere in the state of Nebraska, Progent's phone-based computer support engineers can provide professional and economical system support whenever your business requires it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Omaha office relies on a regular independent support technician or employs an in-house organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to deal with sudden network emergencies or particularly complicated integration problems.
Details of Progent's Remote Computer Support for Omaha
Progent's online support, Internet-based repair, network security consulting, and network administration services give companies in Omaha or anywhere in the state of Nebraska unparalleled leverage for your support investment. Whether you need occasional phone help and remote network repair or ongoing Help Desk support and system management, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Omaha and is also ideal for customers in more remote areas of Nebraska that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a minute-by-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for online service and asks for no ongoing retainer for services delivered during regular business hours. This keeps you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff specialists with experience in designing, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting offerings include system integration, Microsoft Exchange expertise, system security design, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Project Management and Software Programming
Apple Macintosh Integration
Amazon MWS Programming
By offering a full service centralized resource for network generalists and application experts, Progent can tailor fast, affordable, and thorough IT solutions that fit the special requirements of your company.
- State of the Art Online Access Tools
Secure remote connectivity allows Progent's service professionals to see exactly what your customers see. This makes it easier to produce fast fixes to problems that might otherwise require a costly personal visit. Cutting-edge online access software and expert technicians together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and automated network tracking.
- Compatibility with Leading VPN Products
Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Support for High Network Availability
For businesses with vital applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-constrained offices whose workers need instant access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT expertise, refined support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, in the trenches of IT support, performing a broad range of IT tasks for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This ensures that you get not just world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Companies who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.