For small and midsize companies located in Omaha or anywhere in Nebraska, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system problems rapidly. This lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves even more with indirect costs by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay only for the services that you receive. Unlike typical online service companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where quick fixes somehow end up as major invoices. Progent's skill at dealing with technical issues quickly results in your business conserving money.
Progent's Remote Technical Support Tools
Over time, Progent has refined a collection of customized tools and proven processes which permit the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize business computer systems. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's remote service group to connect to your network remotely without violating corporate security.
Progent's sophisticated service reporting system maintains comprehensive records describing all service that Progent's customers have been provided. Progent's staff service personnel have access to the details of support rendered to every Progent client by any Progent consultant. This history of issues and fixes is structured as an easily retrievable internal knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft make available other massive technical databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to determine the best solutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Omaha or anywhere in Nebraska or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service professionals have credentials in an extensive array of technologies. This wide range of IT skills allows Progent's consultants to address practically any crisis likely to crop up in a small business information system. Credentials held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help companies with multi-operating system networks, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services provided by Progent to customers in Omaha and anywhere in the state of Nebraska include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide range of computer technology such as network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and easy administration, and migration from older systems to the latest MS Windows or Linux solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent online help for diagnosing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and certifies a consultant's networking knowledge at the expert level. CCIEs can resolve the most stubborn problems occurring in network design, installation, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an exceptional value since their deep experience permits them to find solutions for even the most complex problems rapidly. In common cases, less experienced service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few service organizations make CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone access to a CCIE so your company can get urgent assistance for serious network issues that are impacting business productivity but are outside the scope of your regular network support resources. Progent's Cisco CCIE engineers can tie into your computer system via state-of-the-art on-line support tools in order to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading selection of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-expert online support engineers can provide computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 design and integration,
Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISSP and ISSAP network security engineers can provide a range of security solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to recover rapidly after a damaging penetration. Security solutions available from Progent include: thorough security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; defending your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses frequently need. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Omaha Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk services are a convenient solution for small organizations who don't have the budget to support an internal Call Center but who want quick communication with an effective Help Desk with proficient phone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk or enhancing your current one, selecting or modifying Call Center application software to meet the particular demands of your business, or providing temporary phone support staff to work with your internal Help Desk Call Center resources to handle demanding situations like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network professionals offers your workers in Omaha or anywhere in the state of Nebraska rapid communication with an effective support group with substantial experience delivering telephone-based support and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a major driver of business performance, and Progent's target is to resolve rather than simply document technical problems.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff provides remote professional engineering expertise and education in special business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Office Excel. To find out additional information on Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the artistic elements of Mac environments by offering remote help services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio/video or building an audio/video production lab.
Remote Network Monitoring Services
Progent offers companies in Omaha, or anywhere in the state of Nebraska, online network and server monitoring support centered around MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By exposing emerging problems before they grow into downtime, proactive monitoring can head off disruptive and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks powered by a combination of OS platforms.
To contact Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.