For small businesses in Omaha Nebraska, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the practical experience and the advanced tools to solve most information system issues rapidly. This lowers immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with incidental costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote help is designed to get the most out of your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to typical remote service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with scenarios where fast repairs somehow end up as substantial tabs. Progent's skill at dealing with technical issues quickly translates into your company spending less money.
Progent's Online Technical Support Tools
Over the years, Progent has developed a set of customized technologies and field-proven methodologies that permit the highest degree of efficiency for remote help and repair for small and midsize company computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the consultants of Progent's remote service group to communicate with your network without breaching system security.
Progent's sophisticated technical support reporting system keeps detailed histories for the service that Progent's customers have received. Progent's team service personnel have access to the history of support rendered to every customer by every consultant. This database of anomalies and responses is stored as an easily exploitable support database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available additional vast support knowledge bases and allow fast response from vendors' in-house support staff so Progent's remote service specialists can come up with the best resolutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Omaha Nebraska or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's phone-based technical support professionals offer credentials in a comprehensive set of technologies. This broad scope of capability allows Progent's engineers to address practically any problem likely to crop up in a small or midsize business information system. Certifications held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To help companies with multi-platform environments, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote support available from Progent to small businesses in Omaha include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology including system architecture, messaging systems, system and process security, UNIX and Windows integration, VMware products for server economization and simplified management, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for troubleshooting problems affecting UNIX/Linux systems based on leading variants of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure consultants, and indicates a person's networking knowledge at the master level. Cisco qualified CCIEs can handle even the most difficult problems occurring in network infrastructure planning, integration, maintenance, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness because their broad experience enables them to fix the most complex problems quickly. In typical instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs available to help small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can receive urgent support for serious network infrastructure issues that are crippling worker productivity but are not within the comfort zone of your ordinary IT support providers. Progent's Cisco CCIE consultants can interface to your computer system by means of the latest remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service engineers can provide computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP and ISSAP security consultants offer a variety of system protection solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover quickly after a damaging penetration. Security support services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; configuring firewalls; designing safe mechanisms for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special projects that small companies frequently request. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to execute critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Omaha Nebraska Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center service offerings for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk services are well suited for small organizations who lack the resources to build and maintain an internal Help Desk but who want quick response from a reliable Call Center with proficient phone support plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or revamping your established one, identifying or enhancing Help Desk Call Center application software to handle the particular demands of your business, or providing temporary online staff to work with your existing Call Center resources during unusually busy scenarios like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your computer users in Omaha Nebraska fast access to a reliable support group with years of experience delivering phone help and remote troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a key enabler of company performance, and Progent's target is to resolve and not merely annotate IT issues.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based professional consulting expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Office Word, and MS Office Excel. To read more on Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac experts can promote the imaginative facets of Macintosh environments by delivering remote help support and education in graphics, audio, and video. Progent's support professionals offer help in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Omaha Nebraska online network monitoring services centered around MS Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they result in crashes, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate a mix of operating systems.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest