For small and midsize businesses in Omaha Nebraska, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer exceptional value due to the fact that they have the practical background and the advanced technology to resolve most information system issues rapidly. This reduces direct costs since solutions require fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online help is designed to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you owe only for the services that you actually get. In contrast to many online support firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid scenarios where speedy. minor repairs somehow end up as large bills. Progent's penchant for dealing with technical issues efficiently results in your company saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed an arsenal of customized tools and field-proven methodologies that allow the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business IT networks. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's Technical Response Center to interface to your computer system without compromising network security.
Progent's powerful technical support database system maintains detailed histories of the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of services delivered to every client by every engineer. This history of issues and responses is stored as an easily retrievable internal database that allows Progent's online support engineers to share their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's remote service experts are able to come up with the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Omaha Nebraska or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's remote support experts have credentials in an extensive array of products and technologies. This wide range of technical skills permits Progent's engineers to tackle practically any emergency likely to crop up in a small or midsize company network. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help companies with multi-operating system environments, Progent also offers the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services Offered by Progent to clients in Omaha include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a broad range of information technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from older applications to current Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and validates a consultant's technical knowledge at the master level. CCIEs can handle even the most difficult problems surrounding network design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating software updates. CCIEs provide exceptional cost-effectiveness since their broad experience permits them to find solutions for even the most intractable problems rapidly. In common instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes.
Few service organizations make CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a Cisco-qualified CCIE so you can get urgent assistance for serious network infrastructure issues that are hurting worker efficiency but are not within the experience of your local IT support personnel. Progent's CCIE consultants can tie into your environment via advanced on-line support tools in order to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading family of networking products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Certified Windows Experts
Progent's Microsoft-expert remote support engineers offer network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of online desktop support services including Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM and CISSP security engineers offer a range of security services that can improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to recover quickly following a damaging penetration. Security solutions offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for special IT projects that small businesses often need. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Omaha Nebraska Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who don't have the resources to create an in-house Call Center but who require fast access to a reliable Help Desk Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top PSA platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Call Center or enhancing your existing one, selecting or enhancing Help Desk software products to address the unique requirements of your corporation, or adding temporary online staff to reinforce your existing Call Center group to deal with high-demand situations like software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of veteran information technology experts gives your workers in Omaha Nebraska immediate access to a dependable support group with substantial experience offering phone support and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a significant contributor to business performance, and Progent's policy is to fix rather than simply record technical problems.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Group offers online and in-depth engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the artistic components of Macintosh systems by delivering remote consulting support and education in graphics, sound, and motion video. Progent's support professionals offer help in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as scanning or digitizing audio or video or building an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Omaha Nebraska online computer system monitoring support centered around MS Operations Manager network monitoring, customized by Progent to fit your business so that your network maintenance is proactive rather than reactive. By anticipating potential issues before they result in network outages, remote monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems powered by a variety of OS platforms.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest