For small and midsize businesses located in Omaha or anywhere in Nebraska, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's remote support engineers offer excellent value because they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems rapidly. This reduces direct expenses because service calls require a smaller number of chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and related losses due to business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for remote support is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay only for the services that you actually get. Unlike typical online service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor fixes somehow end up as substantial tabs. Progent's skill at solving problems quickly translates into your business saving money.
Progent's Online Service Technologies
Over time, Progent has refined an array of optimized tools and field-proven methodologies which permit the highest degree of effectiveness for remote help and repair for small and midsize company information systems. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to link to your computer system without violating corporate security.
Progent's powerful service reporting system stores thorough documentation of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support rendered to each Progent client by any Progent consultant. This history of anomalies and repairs is organized as a readily accessible internal knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to find the best resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Omaha or anywhere in Nebraska or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's online technical service professionals have advanced credentials in an extensive set of disciplines. This broad range of IT skills allows Progent's consultants to address practically any emergency that may crop up in a small business information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.
To help businesses with multi-platform networks, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services provided by Progent to small businesses in Omaha and throughout the state of Nebraska include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of information technology including system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy management, and migration from older systems to the latest Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance for diagnosing problems affecting UNIX/Linux networks based on popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. Cisco CCIEs can deal with even the most intractable issues occurring in network planning, integration, administration, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad expertise enables them to fix even the most difficult problems quickly. In common cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get immediate support for severe network issues that are crippling business efficiency but are beyond the scope of your regular IT service providers. Progent's CCIE consultants can tie into your environment using advanced on-line support technology to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support experts offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint Server 2019 planning and integration,
Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Specialists
Progent's certified CISSP and ISSAP security engineers can provide a range of security services to enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to clean up quickly following a serious penetration. Security support services available from Progent include: in depth network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from malicious assaults; configuring firewalls; building secure techniques for off-site and mobile access; defending your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine physical resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small companies frequently need. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Omaha Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are ideal for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who need fast communication with a dependable Call Center with professional phone support as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or improving your existing organization, selecting or customizing Help Desk Call Center software products to address the unique demands of your company, or adding temporary online personnel to work with your internal Call Center group to handle unusually busy events such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants provides your clients in Omaha or anywhere in the state of Nebraska rapid access to a dependable support resource with extensive background offering phone support and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a significant driver of company performance, and Progent's policy is to fix rather than simply annotate network problems.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. For more about Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac experts can support the creative components of Apple Mac environments by offering remote help support and training in imaging, sound, and video. Progent's support professionals offer help in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Omaha, or anywhere in the state of Nebraska, online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so that your IT support is proactive rather than reactive. By detecting possible issues before they result in full-scale emergencies, remote monitoring can minimize inconvenient and costly information system failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems powered by a combination of operating systems.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.