UNIX, Linux, Sun Solaris, Mac OS X Remote Support for

For small and midsize companies located in Omaha or anywhere in the state of Nebraska, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve most information system issues quickly. This reduces direct costs because solutions require a smaller number of billable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your organization saves even more in incidental expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for online help is designed to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you owe just for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where fast solutions somehow end up as substantial invoices. Progent's penchant for dealing with technical issues quickly results in your company conserving cash.

Progent's Remote Service Technologies
Over time, Progent has developed a collection of optimized technologies and proven processes that allow the highest level of efficiency for remote consulting and repair for small and midsize business computer networks. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to access your computer system without compromising network security.

Progent's highly evolved customer support database application includes detailed records for all support that Progent's clients have been provided. Progent's team engineers have access to the records of all help rendered to each customer by every Progent consultant. This history of problems and resolutions is structured as a readily retrievable support database that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to additional vast technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Omaha or anywhere in Nebraska or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's phone-based support professionals offer certified skills in an extensive array of products and technologies. This wide range of capability enables Progent's engineers to resolve virtually any emergency likely to crop up in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To help clients with multi-OS networks, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Phone-based support Offered by Progent to clients in Omaha and anywhere in the state of Nebraska include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.

  Progent's UNIX/Linux support engineers can provide emergency phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco CCIE for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to deal with the most complex challenges occurring in network design, deployment, management, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent value since their broad experience enables them to find solutions for the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with identical tasks that a CCIE can fix in minutes. Few consulting firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone contact with a Cisco CCIE so your company can get timely assistance for severe network infrastructure issues that are crippling business productivity but are beyond the scope of your regular IT maintenance resources. Progent's Cisco CCIE engineers can interface to your computer system via state-of-the-art remote support technology in order to perform efficient, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified online support professionals can provide computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and deployment, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a broad array of remote desktop consulting and support services such as Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.

• CISSP and ISSAP Certified System Security Specialists
  Progent's certified CISSP, ISSAP, and CISM security engineers can provide a range of system protection services to improve the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist you to clean up rapidly after a damaging breach. Security consulting services available from Progent cover comprehensive security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting support to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

• Help Desk Expertise
  Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk support services are well suited for small organizations who lack the budget to build and maintain an in-house Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex tasks to advanced consultants.

  Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for managing service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk or enhancing your existing one, selecting or customizing Call Center application software to meet the special demands of your company, or adding temporary online personnel to supplement your internal Call Center group during unusually busy scenarios such as software transitions, mass updates, or rolling out new applications.

  Progent's Help Desk Call Center team of seasoned network experts offers your computer users in Omaha or anywhere in the state of Nebraska rapid contact with a reliable technical support group with years of experience offering telephone-based consulting and remote troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a significant contributor to company success, and Progent's target is to solve and not just report network problems.

• Business Applications Services: Training, Customization, and Integration
  Progent's Applications Consulting Group offers phone-based professional engineering expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft business applications including CRM, Office Project, Word, and Microsoft Excel. To read more information concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Mac consultants can nurture the artistic facets of Mac environments by delivering remote help services and education in imaging, audio, and video. Progent's consultants can provide assistance in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special jobs such as scanning or digitizing audio/video or establishing an audio/video production lab.

  Remote Network and Server Monitoring Support
  Progent can provide companies in Omaha, or anywhere in the state of Nebraska, remote network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your IT maintenance is proactive and automated. By anticipating looming problems before they evolve into full-scale emergencies, system monitoring can minimize stressful and expensive network breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems based on multiple OS platforms.