For small and midsize companies located in Omaha or anywhere in the state of Nebraska, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced technology to solve the majority of network issues rapidly. This reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing model for remote help is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many remote support organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from situations where quick fixes somehow turn into substantial tabs. Progent's skill at solving technical issues quickly translates into your company saving cash.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a collection of optimized technologies and proven processes that ensure the maximum degree of efficiency for remote engineering help and repair for small company information networks. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology allows the experts of Progent's Technical Response Center to interface to your network without breaching network security.
Progent's advanced customer support database system includes comprehensive documentation describing all service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of services provided to each client by every Progent consultant. This database of problems and repairs is stored as a quickly searchable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find optimal solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Omaha or anywhere in Nebraska or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's online technical service experts have certified skills in an extensive array of technologies. This wide range of technical skills allows Progent's engineers to tackle almost any emergency that may crop up in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support clients with multi-operating system networks, Progent also provides the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support Offered by Progent to companies in Omaha and throughout the state of Nebraska include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of information technology such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and transitioning from older applications to the latest MS Windows or Linux environments. Progent's group-based approach to resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Major Linux variants for which Progent offers expertise include:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network professionals, and indicates a person's technical skills at the master level. Cisco qualified CCIEs can handle even the most intractable problems encountered in network planning, integration, administration, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep experience enables them to resolve even the most complex problems rapidly. In typical cases, less experienced engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide quick phone contact with a Cisco CCIE so you can get immediate help for severe network problems that are lowering business productivity but are beyond the scope of your regular computer maintenance providers. Progent's Cisco CCIE support experts can interface to your network by means of state-of-the-art remote support technology in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Support
Progent's Microsoft-expert online support experts can deliver computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions that can improve the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or assist your company to recover quickly after a damaging breach. Security services available from Progent cover comprehensive security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; building safe architectures for off-site and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help businesses of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Omaha Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small organizations who lack the resources to create an in-house Help Desk Call Center but who require fast access to an effective Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for larger companies and serves as a transparent supplement to your existing Help Desk organization. Progent's Virtual Help Desk can serve as an escalation resource for complex network problems, or be available in those situations when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or improving your established organization, identifying or modifying Help Desk application software to meet the particular requirements of your business, or adding temporary online personnel to reinforce your existing Help Desk group to deal with unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced information technology experts gives your workers in Omaha or anywhere in the state of Nebraska instant assistance from an efficient network service resource with extensive background delivering telephone-based consulting and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a major contributor to business success, and Progent's policy is to solve instead of simply document network issues.
Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Group offers remote and in-depth consulting expertise and education in key business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, MS Word, and Excel. To learn additional information on Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can nurture the imaginative aspect of Macintosh computing by offering remote consulting support and education in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio or video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Omaha, or anywhere in the state of Nebraska, remote computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so your network support is proactive and automated. By exposing possible problems before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and costly service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks that support a mix of OS platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.