For small and midsize companies located in Omaha or anywhere in Nebraska, Progent offers technical support for information systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve the majority of information system issues quickly. Efficient support reduces immediate costs since service calls require a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the support that you actually get. Unlike many online support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems efficiently results in your company saving money.
Progent's Online Service Tools
Through years of experience, Progent has developed an array of customized tools and field-proven processes which promote the maximum level of effectiveness for online technical support and troubleshooting for small and midsize business IT systems. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to interface to your company's environment without violating corporate security.
Progent's sophisticated service database application keeps comprehensive documentation of all support that Progent's clients have been provided. Progent's authorized consultants have access to the records of support rendered to each Progent customer by every Progent consultant. This history of issues and responses is organized as a readily accessible internal database that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting specialists can come up with the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Omaha or anywhere in Nebraska or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's remote support experts offer certified skills in an extensive set of disciplines. This broad range of IT skills enables Progent's consultants to manage practically any crisis likely to occur in a small business information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help customers with mixed-OS networks, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to small businesses in Omaha and anywhere in the state of Nebraska include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad array of computer technology including system architecture, messaging systems, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network consultants, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most difficult challenges associated with network planning, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. CCIEs offer excellent value since their depth of expertise allows them to find solutions for even the most complex problems quickly. In common instances, less seasoned engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for complex network problems that are hurting business productivity but are outside the experience of your regular computer support group or consultant. Progent's Cisco CCIE support experts can interface to your environment by means of state-of-the-art on-line support tools in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus VPN technology.
Authorized MS Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2013 development,
Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of online desktop support including Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM and CISSP network security engineers offer a range of system protection solutions that can bolster the protection of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to recover quickly after a damaging breach. Security consulting services available from Progent include: in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; building secure architectures for off-site and mobile access; securing your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small businesses frequently need. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Omaha Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are well suited for small businesses who lack the money or time to support an internal Call Center but who require quick access to a dependable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in building an effective new Help Desk or enhancing your existing organization, selecting or enhancing Call Center software products to address the unique requirements of your company, or providing temporary phone support staff to work with your internal Help Desk Call Center resources to deal with demanding scenarios like software migrations, major upgrades, or installing brand new applications.
Progent's Call Center team of veteran information technology experts offers your computer users in Omaha or anywhere in the state of Nebraska rapid assistance from an effective technical support group with substantial background offering phone support and online diagnostics for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a crucial driver of business performance, and Progent's aim is to solve and not just annotate network issues.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts staff provides remote advanced engineering support and education in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. For more information about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac professionals can promote the artistic elements of Apple Mac environments by delivering remote consulting support and training in graphics, audio, and video. Progent's support professionals offer assistance in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like scanning or digitizing audio/video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Omaha, or anywhere in the state of Nebraska, remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your IT support is proactive rather than reactive. By exposing possible issues before they evolve into crashes, automated monitoring can head off inconvenient and costly information system crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems based on multiple platforms.
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.