For small businesses located in Omaha Nebraska, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced technology to resolve most network issues quickly. This lowers direct costs since solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in indirect costs by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where fast fixes manage to end up as substantial tabs. Progent's skill at handling problems quickly translates into your business saving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined a set of optimized tools and proven methodologies that permit the highest level of efficiency for online engineering help and repair for small and midsize company IT networks. Progent offers safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's Technical Response Center to communicate with your company's environment remotely without breaching network security.
Progent's highly evolved customer support reporting application maintains comprehensive records for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of services provided to every client by any Progent consultant. This database of issues and responses is structured as a readily retrievable internal database that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other extensive technical support databases and allow fast access to vendors' in-house support staff so Progent's remote service specialists are able to find the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Omaha Nebraska or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote technical support professionals offer certified skills in an extensive array of technologies. This breadth of IT skills enables Progent's consultants to manage virtually any problem that may take place in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support companies with multi-OS environments, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services available from Progent to small businesses in Omaha include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide range of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and migration from older systems to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking engineers, and certifies a consultant's network technology skills at the expert level. CCIEs can resolve the most complex issues encountered in network planning, installation, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional value since their depth of expertise enables them to solve the most complex problems quickly. In typical instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can get timely help for severe network infrastructure problems that are lowering worker efficiency but are outside the scope of your local computer service personnel. Progent's CCIE consultants can connect to your environment by means of sophisticated remote troubleshooting technology to perform efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's popular selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network technology.
Certified Windows Experts
Progent's Microsoft-certified online service engineers can provide computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and integration, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote desktop services including Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP and ISSAP security engineers offer a variety of system protection solutions that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recover quickly following a damaging breach. Security solutions available from Progent include: thorough security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; installing firewalls; establishing safe architectures for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine on-premises resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Omaha Nebraska Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who lack the resources to support an internal Help Desk but who require quick access to an efficient Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top PSA platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or enhancing your current organization, identifying or customizing Call Center software products to address the special needs of your corporation, or adding temporary online personnel to reinforce your internal Help Desk Call Center resources to deal with high-demand scenarios such as software transitions, major updates, or installing new applications.
Progent's Help Desk team of seasoned information technology experts provides your computer users in Omaha Nebraska rapid access to an efficient technical support group with extensive background offering phone help and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center perception as a major driver of company productivity, and Progent's intent is to fix rather than just annotate network problems.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Team provides online advanced engineering support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Office Project, MS Office Word, and Microsoft Office Excel. To find out additional information about Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the imaginative aspect of Apple Mac systems by offering phone-based consulting services and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Omaha Nebraska online network monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By detecting potential issues before they cause network outages, automated monitoring can avoid inconvenient and costly network crises. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a combination of OS platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest