For small businesses located in Omaha Nebraska, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced technology to resolve most network issues quickly. This lowers direct costs since solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in indirect costs by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where fast fixes manage to end up as substantial tabs. Progent's skill at handling problems quickly translates into your business saving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined a set of optimized tools and proven methodologies that permit the highest level of efficiency for online engineering help and repair for small and midsize company IT networks. Progent offers safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's Technical Response Center to communicate with your company's environment remotely without breaching network security.
Progent's highly evolved customer support reporting application maintains comprehensive records for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of services provided to every client by any Progent consultant. This database of issues and responses is structured as a readily retrievable internal database that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other extensive technical support databases and allow fast access to vendors' in-house support staff so Progent's remote service specialists are able to find the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Omaha Nebraska or to find out more about Progent's online support options, contact Progent at
Phone-based Technical Support Services Offered Progent
Progent's remote technical support professionals offer certified skills in an extensive array of technologies. This breadth of IT skills enables Progent's consultants to manage virtually any problem that may take place in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support companies with multi-OS environments, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services available from Progent to small businesses in Omaha include:
Progent's UNIX and Linux support engineers can offer urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Progent in addition offers a broad array of remote desktop services including Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.
Progent’s Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution built around the top PSA platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or enhancing your current organization, identifying or customizing Call Center software products to address the special needs of your corporation, or adding temporary online personnel to reinforce your internal Help Desk Call Center resources to deal with high-demand scenarios such as software transitions, major updates, or installing new applications.
Progent's Help Desk team of seasoned information technology experts provides your computer users in Omaha Nebraska rapid access to an efficient technical support group with extensive background offering phone help and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center perception as a major driver of company productivity, and Progent's intent is to fix rather than just annotate network problems.
Progent's Apple Mac consultants can support the imaginative aspect of Apple Mac systems by offering phone-based consulting services and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Omaha Nebraska online network monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By detecting potential issues before they cause network outages, automated monitoring can avoid inconvenient and costly network crises. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a combination of OS platforms.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
City | Address | Phone | Link |
Des Moines | 309 Court Avenue, Suite 200 Des Moines, IA 50309 United States |
(515) 985-0700 | Des Moines Network Support Services |
Lincoln | 151 N. 8th Street Lincoln, NE 68508 United States |
(402) 817-1222 | Lincoln Network Support Services |
Omaha | 950 S 10th Street Omaha, NE 68108 United States |
(402) 702-0010 | Omaha Network Support Services |