For small companies located in Omaha or anywhere in Nebraska, Progent offers technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most information system issues rapidly. This reduces immediate expenses since solutions accumulate fewer billable minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves even more in incidental expenses by reducing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle workers, and distracted executives.
Progent's pricing policy for online help is structured to maximize the impact of your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike many online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where fast solutions somehow end up as big tabs. Progent's penchant for dealing with technical issues quickly results in your company saving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of optimized technologies and proven processes which ensure the highest degree of efficiency for online engineering help and repair for small and midsize company IT systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's remote service group to interface to your environment without breaching system security.
Progent's powerful customer support database application stores detailed histories of the service that Progent's clients have received. Progent's staff engineers have access to the specifics of assistance provided to each client by every engineer. This database of problems and fixes is organized as a quickly exploitable internal knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft permit access to other extensive technical support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online consulting experts can arrive at the best solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Omaha or anywhere in Nebraska or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's remote technical service professionals have advanced credentials in a comprehensive array of products and technologies. This wide range of IT skills allows Progent's consultants to resolve almost any problem that may take place in a small company information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support companies with mixed-OS networks, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to customers in Omaha and throughout the state of Nebraska include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide array of information technology including system architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from older systems to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency remote help for resolving problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network consultants, and indicates a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most difficult problems associated with network infrastructure design, deployment, maintenance, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or identifying software patches. CCIEs offer excellent cost-effectiveness since their broad expertise enables them to solve the most intractable problems rapidly. In common instances, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so your company can receive urgent support for complex network problems that are crippling business productivity but are not within the comfort zone of your ordinary network support group or consultant. Progent's CCIE support experts can tie into your environment via advanced on-line support technology to provide fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling selection of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN solutions.
Certified Windows Expertise
Progent's Microsoft-qualified remote support engineers offer network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISSP and ISSAP security engineers offer a range of security services to bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to clean up quickly after a damaging breach. Security services available from Progent include: in depth network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; protecting your email system from spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize physical resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for contract projects that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Omaha Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for small companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are intended for small businesses who lack the money or time to create an internal Help Desk Call Center but who need quick response from an efficient Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a seamless addition to your established Call Center team. Progent's Virtual Help Desk can serve as an escalation resource for complex computer system issues, or be ready in those instances when your other resources are swamped.
Progent's Call Center consulting support can support you in building an efficient new Call Center or improving your current organization, identifying or enhancing Help Desk Call Center software to address the particular needs of your company, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center resources during unusually busy events such as software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center staff of experienced information technology experts provides your clients in Omaha or anywhere in the state of Nebraska instant communication with a dependable technical support resource with substantial background providing phone support and remote diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a crucial enabler of company efficiency, and Progent's intent is to fix and not just track network issues.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based advanced consulting expertise and education in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office Word, and MS Office Excel. To read more concerning Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac experts can support the creative aspect of Apple Mac environments by delivering phone-based consulting support and education in imaging, sound, and video. Progent's support professionals can provide help in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio/video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in Omaha, or anywhere in the state of Nebraska, online network monitoring services powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so that your computer maintenance is proactive and automated. By uncovering emerging problems before they cause full-scale emergencies, system monitoring can minimize disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate multiple platforms.
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.