Fast Remote Support for Omaha Computer Networks
For companies located in Omaha or anywhere in the state of Nebraska, Progent provides remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking issues, plus the services of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve most information system issues rapidly. This lowers direct costs since service calls use up fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.
Progent's billing policy for online help is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. Unlike typical remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor solutions somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for online engineering help and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's online support team to communicate with your company's network without breaching corporate security.
Progent's sophisticated technical support database system maintains extensive documentation of the service that Progent's customers have received. Progent's staff engineers have the benefit of the details of all help rendered to each Progent customer by every consultant. This history of issues and fixes is structured as a quickly accessible internal database that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to vendors' internal product engineers so Progent's online service experts are able to arrive at the best solutions in the least time.
Online services provided by Progent to businesses in Omaha and anywhere in the state of Nebraska include:
Certified Windows Expertise
Progent's Microsoft-premier remote service experts can provide computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop support services to help your company to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and certifies a person's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems occurring in network infrastructure planning, deployment, maintenance, compliance, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness because their broad experience permits them to fix problems quickly. In typical instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of the latest on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading family of networking products. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Access Points engineering help, Cisco WiFi controllers consulting, Cisco VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services to bolster the defenses of your Windows, Apple macOS and OS X, or Linux network against attacks or assist you to recover quickly after a serious breach. Security consulting services offered by Progent include: thorough network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm attacks; integrating firewalls; establishing safe architectures for off-site and mobile access; securing your email system from spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a broad array of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in environments that include Linux and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from older applications to Windows or Linux environments. Progent's group-based methodology for resolving network problems promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight suite of network management outsourcing services covers all critical facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Omaha Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the budget to build and maintain an internal Help Desk Call Center but who need quick response from a dependable Help Desk Call Center with proficient telephone support plus the expertise to escalate the most challenging problems to advanced consultants.
Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or improving your existing one, selecting or enhancing Call Center application software to meet the particular needs of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk Call Center resources to deal with demanding situations such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology consultants gives your customers in Omaha or anywhere in the state of Nebraska instant access to a dependable network service group with extensive background offering phone support and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's aim is to solve rather than simply track network problems.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts staff can supply remote advanced consulting expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your network maintenance is proactive and automated. By anticipating potential trouble spots before they expand into crashes, automated monitoring can ward off stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a combination of operating systems.
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Omaha or throughout the state of Nebraska, Progent's phone-based network support engineers can provide expert and cost-effective IT support whenever your business needs it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to solve computer problems rapidly while avoiding the cost and lost time associated with on-site support calls.
Even if your Omaha organization relies on a regular independent consultant or employs an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to address sudden system crises or particularly tough integration problems.
Benefits of Progent's IT Support for Companies in Omaha
Progent's remote network troubleshooting services allow your Omaha business to have the benefits of timely, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive greater business worth by becoming increasingly available, efficient, and protected. Benefits to your business include:
- Convenient remote expansion of your on-site support resources
With most companies in Omaha or anywhere in Nebraska, local network support providers, whether represented by independent consultants or an in-house maintenance staff, can take care of typical technical issues. However, major troubles might strike when local support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your local support technicians. In these cases, Progent's online service professionals give you a convenient, fast, and budget-friendly solution to augment your regular help and to pass on valuable knowledge to improve your ability to resolve downstream problems in-house.
- Less Reliance on Individual Service Providers
For network maintenance, smaller offices often rely on individual freelance service providers. Although freelance service people carry less overhead than big service firms and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the lack of reserve help may require your business to go without help during an IT crisis. As your network expands, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your network stays available.
- Create a Scalable Basis for Seamless Expansion
Businesses often start with an IT architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes often get thrown onto an unstable foundation. As a network grows, stability and expandability issues can hinder the productivity of the business. These poorly built systems require proper assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a system infrastructure able to provide the solid foundation to meet critical business requirements and simplify downstream growth.
- Interact with Solution Providers Rather Than Product Vendors
Smaller organizations require guidance and technical education to navigate through an increasingly complicated array of product alternatives capable of promoting business success and improving efficiency. They do not need a network consultant who is motivated to resell a specific vendor's products. IT support and product sales can result in a situation where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to align technical expertise with the real needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports transmitted by every consultant to each customer. The practice of documenting and archiving support records allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your information network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.