Fast Online Troubleshooting for Omaha Nebraska Computer Systems
Fast Online Technical Support for Omaha NetworksFor companies located in Omaha Nebraska, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage because they have the real-world background and have access to the sophisticated technology needed to solve the majority of network issues rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating system outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially valuable in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you owe only for the services that you receive. In contrast to many online service firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent situations where quick repairs manage to turn into major tabs. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized tools and field-proven methodologies which permit the highest degree of effectiveness for remote technical support and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's Technical Response Center to communicate with your company's environment remotely without breaching system security.

Progent's advanced technical support database system maintains extensive records of all service that Progent's customers have been provided. Progent's staff consultants have access to the details of assistance rendered to each Progent customer by any Progent consultant. This history of issues and solutions is stored as a conveniently searchable support database that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast access to vendors' internal product engineers so Progent's remote consulting experts can come up with the most efficient resolutions quickly.

Online technical support services provided by Progent to companies in Omaha Nebraska include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network experts provides your workers in Omaha Nebraska quick access to a large network service group with extensive background delivering telephone-based help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a significant contributor to company productivity, and Progent's intent is to resolve instead of just track technical issues.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional engineering expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Omaha Nebraska online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so your computer maintenance is proactive rather than reactive. By uncovering potential problems before they result in downtime, remote monitoring can head off stressful and costly network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by a combination of platforms.
How Your Omaha Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Omaha Nebraska, Progent's phone-based network support specialists can provide expert and cost-effective system help the instant your organization has to have it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Omaha company deals with a local independent support technician or maintains a full time organization that know how to deal with typical network issues, Progentís Microsoft certified consultants can provide an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to deal with unexpected system crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Offices in Omaha Nebraska
Progent's remote support services enable your Omaha business to experience the advantages of timely, enterprise-level network support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic value by becoming more reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    For most companies in Omaha Nebraska, nearby network support resources, whether consisting of independent consultants or an internal IT staff, can take care of the majority of network problems. However, major troubles might strike when local support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call service specialists provide a convenient, fast, and budget-friendly way to augment your local resources and to convey valuable knowledge to improve your ability to handle future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller businesses often rely on independent freelance consultants. While independent service people have less internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of reserve help may force your company to wait for assistance during an emergency. As your company grows, system unavailability and trouble with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve support experts to make sure your network stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations typically start with an information architecture created on a shoestring budget. Without a strong framework, slap-dash repairs often get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can hinder the success of the organization. These badly designed systems need proper analysis, intelligent long-term planning, and wide technical knowledge to evolve to a network architecture that can offer the stable foundation to meet critical business requirements and simplify future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complicated array of product options available for accelerating business success and enhancing productivity. Businesses do not need a computer engineer who is attempting to sell a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined product instead of the true needs of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT knowledge, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, at the front lines of network service, performing a broad variety of technical tasks for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you pay just for received support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services provided during normal business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has little competition. Companies who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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    Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids big bills for quick repairs so you won't be tempted to allow less critical problems to fester.

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