Fast and Affordable Online Support for Omaha Information Networks
Urgent Remote Technical Support for Omaha NetworksFor organizations in Omaha or anywhere in Nebraska, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's online support engineers provide exceptional leverage because they have the practical background and have access to the advanced technology required to resolve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls use up minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in indirect costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly important in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to many online service companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes somehow turn into large invoices. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes that promote the maximum degree of efficiency for online help and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your company's system without violating corporate security.

Progent's sophisticated service database system stores comprehensive records of all service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of all help delivered to each Progent client by any Progent engineer. This history of problems and resolutions is organized as a conveniently exploitable internal database that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting experts can determine optimal resolutions quickly.

Online support services provided by Progent to businesses in Omaha and throughout the state of Nebraska include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are intended for companies who don't have the money or time to create an in-house Call Center but who require quick response from a dependable Help Desk Call Center with professional phone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent addition to your existing Help Desk staff. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve complex computer system challenges, or be available in those circumstances when your other service providers are overwhelmed.

    Progent's Call Center team of seasoned network consultants provides your clients in Omaha or anywhere in the state of Nebraska quick contact with a large support resource with years of background providing telephone-based help and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a major driver of company performance, and Progent's goal is to fix rather than just report IT issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply remote professional consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By uncovering possible trouble spots before they evolve into crashes, system monitoring can head off stressful and costly service breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks based on a mix of operating systems.
How Your Omaha Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Omaha or throughout the state of Nebraska, Progent's phone-based network support engineers can deliver effective and cost-effective system help the instant your organization needs it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair network problems rapidly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Omaha office has a local independent consultant or maintains a full time IT staff that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to fix sudden system crises or especially complicated integration problems.

Advantages of Progent's IT Support for Businesses in Omaha
Progent's remote network troubleshooting services allow your Omaha company to realize the benefits of on-call, enterprise-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    With most businesses in Omaha or anywhere in Nebraska, nearby computer service providers, whether represented by independent consultants or a full-time maintenance staff, can solve typical technical problems. However, IT crises can spring up when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual service people. In these cases, Progent's online support experts give you a convenient, fast, and affordable way to supplement your regular resources and to convey useful knowledge to increase your capability to deal with future problems locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses often depend on individual freelance service providers. While freelance service people carry less overhead than larger consulting firms and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of fallback help may require your company to wait for help during an emergency. As your company expands, network downtime and trouble with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup support experts to insure your IT system stays up and running.

  • Build a Solid Basis for Seamless Growth
    Companies often start with an information architecture implemented on a shoestring budget. Lacking a scalable framework, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. Such poorly designed systems require careful analysis, smart long-term planning, and extensive technical expertise to evolve to a network infrastructure that can deliver the solid foundation to meet vital business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller offices require advice and technical training to navigate through an ever more complex maze of technology options capable of accelerating business success and improving productivity. Businesses do not need a network consultant who is trying to sell a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align technical consulting with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Family of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you won't be forced to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to every customer. The practice of detailing and organizing support activity allows more efficient support and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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