Immediate Remote Troubleshooting for Omaha Networks
For businesses located in Omaha or anywhere in the state of Nebraska, Progent provides online technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers provide exceptional value because they have the real-world experience and have access to the sophisticated technology required to solve the majority of network problems rapidly. This reduces direct expenses since solutions require minimal billable minutes. Remote support also avoids the cost of sending a consultant to your location. Your company benefits additionally with incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you pay just for the services that you actually get. Unlike typical online support firms, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where quick repairs somehow turn into big bills. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes that permit the maximum level of efficiency for online help and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to access your environment remotely without breaching corporate security.
Progent's sophisticated customer support database system maintains thorough documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of services delivered to every Progent client by any Progent engineer. This history of anomalies and solutions is stored as an easily retrievable proprietary knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available other extensive technical support databases and permit fast response from manufacturers' in-house support staff so Progent's online consulting specialists can come up with the best solutions promptly.
Online services offered by Progent to customers in Omaha and anywhere in the state of Nebraska include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support experts offer computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to assist you business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop support services include providing Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and certifies an individual's networking knowledge at the expert level. CCIEs know how to deal with even the most difficult problems surrounding network planning, deployment, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience permits them to solve problems rapidly. In many cases, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your network by means of sophisticated remote support tools in order to provide quick, secure, and economical analysis and repair.
Progent's CCIEs offer help for all of Cisco's popular selection of infrastructure products by providing consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts offer a range of security services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help your company to recuperate rapidly after a serious penetration. Security services available from Progent cover comprehensive data security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; configuring firewalls; building secure techniques for remote and mobile access; defending your messaging system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help organizations of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine local resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to address a broad array of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Omaha Company Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk staff of veteran network consultants provides your customers in Omaha or anywhere in the state of Nebraska fast access to a reliable support group with years of experience offering phone help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a major enabler of company performance, and Progent's aim is to fix and not just report network problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team offers phone-based advanced consulting support and training in special application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information on Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your computer maintenance is proactive and automated. By exposing possible problems before they cause downtime, remote monitoring can ward off stressful and costly service failures. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems based on a variety of platforms.
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Omaha or throughout the state of Nebraska, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT help the instant your company has to have it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems quickly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Omaha office has a local freelance support technician or employs a full time organization that know how to deal with common computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to address unexpected network emergencies or particularly tough integration projects.
Details of Progent's Remote Computer Support for Omaha
Progent's phone support, remote troubleshooting, network security consulting, and network administration services offer businesses in Omaha or throughout the state of Nebraska unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Omaha and is also ideal for networks in geographic regions of Nebraska that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent provides remote help on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum fee for online support and asks for no periodic retainer for services provided during normal business hours. This keeps you from paying big bills for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals with skill in planning, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, network security design, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise in specific business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Database Administration and Application Programming
MySQL Management and Software Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized source for IT generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that meet the specific needs of your business.
- State of the Art Remote Connectivity Tools
Secure online access permits Progent's support professionals to observe precisely what your users see. This makes it possible to find quick solutions to problems that might otherwise require an expensive personal service call. Effective remote access software and expert technicians combine to allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote system analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Service for Maximum Network Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk support services are designed especially for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT knowledge, refined remote support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, in the trenches of network service, executing a broad range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not only world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you pay just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no retainer for services delivered during normal business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by each staff member to every client. The discipline of detailing and archiving service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.