Fast Remote Technical Support for Omaha IT Networks
For organizations in Omaha or anywhere in the state of Nebraska, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. This lowers direct costs because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization saves even more with indirect costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical online support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from scenarios where quick repairs somehow end up as major bills. Progent's penchant for disposing of technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies that promote the highest degree of efficiency for online technical support and repair for information systems of any size. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to link to your company's computer system remotely without compromising corporate security.
Progent's proven technical support reporting application stores comprehensive records describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of assistance rendered to every Progent client by every engineer. This database of anomalies and repairs is structured as a conveniently exploitable support knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to come up with the best solutions in the least time.
Online support offered by Progent to customers in Omaha and anywhere in the state of Nebraska include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service experts can provide network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to help your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and validates a person's technical skills at the master level. CCIEs can handle the most difficult problems occurring in network design, deployment, management, compliance, and repair. Cisco CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing workarounds or identifying software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience permits them to solve problems quickly. In many cases, less seasoned engineers can wrestle for hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via the latest remote troubleshooting tools in order to provide quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking devices by offering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your company to recuperate rapidly following a serious breach. Security consulting services offered by Progent cover comprehensive network security and compliance assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious attacks; setting up firewalls; designing secure architectures for remote and mobile communication; securing your messaging system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide array of information technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency online help analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Omaha Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Omaha or anywhere in the state of Nebraska fast contact with a dependable network service resource with extensive experience offering phone consulting and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a major driver of company performance, and Progent's goal is to resolve and not merely record network issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, customization, and education offerings, see Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Omaha, or anywhere in the state of Nebraska, online IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By uncovering possible trouble spots before they grow into downtime, automated monitoring can ward off inconvenient and expensive service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a mix of OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Omaha or throughout the state of Nebraska, Progent's online computer support specialists are ready to provide expert and cost-effective IT support the moment your company needs it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Omaha organization relies on a local freelance support technician or employs an in-house organization that can handle typical computer problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden system emergencies or especially challenging integration projects.
Details of Progent's Online Network Support for Omaha
Progent's phone support, Internet-based repair, system security expertise, and system management services give offices in Omaha or anywhere in the state of Nebraska the greatest leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center services and system management, Progent's experts can deliver your organization enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Omaha and is also ideal for customers in geographic areas of Nebraska that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a by-the-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for phone support and requires no ongoing retainer for support services delivered during regular working hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff professionals with experience in designing, implementing, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include technology integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise in critical application areas. Support available from the Application Experts Group covers:
Dynamics GP Support and Programming
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop source for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that match the unique needs of your business.
- State of the Art Online Connectivity Tools
Secure online access allows Progent's service professionals to observe exactly what your users see. This makes it possible to find quick fixes to issues that might otherwise demand an expensive personal visit. Effective online access software and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Popular VPN Products
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Service for High Network Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious offices whose clients require instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, at the forefront of network support, executing a broad range of technical projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you are billed just for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to allow simple problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to each customer. The discipline of detailing and archiving service activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.