Immediate Online Support for Omaha Computer Systems
Fast Phone Technical Support for Omaha SystemsFor companies located in Omaha or anywhere in the state of Nebraska, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISA and CISSP-qualified security experts to handle advanced security design and troubleshooting jobs.

Progent's online support engineers provide exceptional value due to the fact that they possess the real-world background and have access to the advanced tools needed to resolve the majority of information system issues rapidly. This reduces direct costs since solutions accumulate minimal chargeable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company benefits even more with incidental costs by reducing or avoiding system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly valuable in environments that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor repairs somehow end up as large tabs. Progent's penchant for solving problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and proven processes that permit the highest level of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to communicate with your company's system remotely without compromising system security.

Progent's advanced customer support reporting system keeps extensive records of all support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of all help rendered to every Progent customer by any engineer. This archive of anomalies and fixes is organized as a conveniently retrievable internal database that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft open up other vast technical support databases and allow quick response from manufacturers' internal support staff with the result that Progent's online consulting specialists can determine the most efficient solutions promptly.

Online support provided by Progent to companies in Omaha and throughout the state of Nebraska include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight series of network management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the resources to support an internal Help Desk Call Center but who require fast access to an efficient Help Desk with professional phone assistance as well as the expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your current one, evaluating or customizing Call Center software to handle the particular requirements of your corporation, or adding occasional online personnel to supplement your in-house Call Center group during unusually busy events such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of veteran network consultants provides your clients in Omaha or anywhere in the state of Nebraska rapid communication with an efficient technical support resource with extensive experience offering phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a significant enabler of business performance, and Progent's intent is to fix rather than simply document technical problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based professional consulting support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your computer support is proactive rather than reactive. By uncovering emerging problems before they result in downtime, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems that incorporate a variety of operating systems.
How Your Omaha Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Omaha or anywhere in the state of Nebraska, Progent's phone-based network support engineers can provide expert and affordable IT help the instant your company requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Omaha organization relies on a local independent support technician or maintains a full time IT staff that can deal with common network problems, Progentís Microsoft certified engineers can still offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to fix unexpected network emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Businesses in Omaha
Progent's remote technical help services allow your Omaha business to experience the advantages of on-call, enterprise-class network support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic value by being more available, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    For most companies in Omaha or anywhere in Nebraska, local computer support resources, whether represented by independent consultants or an in-house maintenance staff, can resolve typical technical problems. On the other hand, IT crises sometimes occur when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual service personnel. In these instances, Progent's on-call support professionals offer an easy, fast, and budget-friendly solution to supplement your regular resources and to pass on valuable information to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller organizations often rely on independent freelance consultants. While independent service people carry less overhead than big service firms and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback help may force your company to go without help during an emergency. As your company grows, network unavailability and trouble with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Expansion
    Companies often start with an information architecture implemented on a shoestring budget. Without a strong framework, slap-dash fixes can get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can hinder the productivity of the organization. Such badly designed environments need proper assessment, intelligent strategic planning, and extensive technical expertise to evolve to a system architecture able to deliver the stable foundation to handle current business requirements and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies require advice and technical education to navigate through an ever more complex array of technology alternatives available for promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is attempting to sell a specific vendor's technology. IT support and product sales can result in a scenario where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, refined remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, at the forefront of IT support, performing a wide range of technical projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just world-class technical capability, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Businesses who work with trusted independent service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer 24x7 system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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