Fast Online Troubleshooting for Omaha Nebraska Information Networks
For organizations in Omaha Nebraska, Progent offers remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.
Progent's online support engineers offer exceptional value because they have the practical background and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls accumulate minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you actually get. In contrast to many online support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing save you from situations where speedy. minor repairs manage to end up as big tabs. Progent's skill at disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes which allow the highest level of effectiveness for online engineering help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's network remotely without breaching corporate security.
Progent's sophisticated customer support database application stores comprehensive records describing all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of assistance provided to every client by any engineer. This archive of anomalies and fixes is organized as a quickly accessible proprietary database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close associations with key technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote service specialists can arrive at the best resolutions in the least time.
Online support services provided by Progent to businesses in Omaha Nebraska include:
Authorized MS Windows Experts
Progent's Microsoft-expert online support engineers can provide network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams integration, Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop support services to assist your business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and validates a person's technical skills at the master level. Cisco-qualified CCIEs know how to deal with even the most complex problems surrounding network infrastructure design, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to resolve problems rapidly. In many instances, less seasoned engineers can wrestle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE support experts can interface to your network using state-of-the-art on-line support technology in order to provide fast, safe, and economical analysis and remediation.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's CCIEs can provide expertise in all of Cisco's popular selection of connectivity appliances by providing consulting services that include:
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recuperate rapidly following a damaging penetration. Security solutions offered by Progent include: in depth network security and compliance assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; designing secure mechanisms for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine physical resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a wide spectrum of information technologies such as network infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.
Important Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Omaha Business Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk Call Center software to handle the unique demands of your corporation, or adding temporary online staff to reinforce your existing Help Desk resources to deal with demanding scenarios like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned network experts offers your clients in Omaha Nebraska immediate access to an efficient support resource with substantial background providing phone help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a key enabler of company productivity, and Progent's target is to resolve rather than simply document IT issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group can supply phone-based professional consulting support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom development, and training services, see Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Omaha Nebraska online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they result in downtime, system monitoring can avoid stressful and costly information system crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a variety of OS platforms.
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Omaha Nebraska, Progent's online network support specialists are ready to provide professional and cost-effective system help the moment your business requires it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair computer problems rapidly while eliminating the cost and lost productivity associated with in-person support visits.
Even if your Omaha business deals with a regular freelance support technician or maintains an in-house organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to handle sudden system crises or especially complex integration problems.
Details of Progent's Online Network Support for Omaha Nebraska
Progent's online support, remote troubleshooting, network security expertise, and system administration services offer offices in Omaha Nebraska the greatest leverage for your IT budget. Whether you need one-time phone support and remote network repair or full-time Help Desk services and network management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Omaha Nebraska and is also ideal for networks in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad range of Microsoft support utilities, service databases, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a by-the-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for phone service and imposes no ongoing subscription fee for support services provided during regular business hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals with skill in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's core support offerings consist of system integration, MS Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting support in specific application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management and Software Programming
MySQL Project Management and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop resource for network generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive IT solutions that fit the unique needs of your business.
- Sophisticated Online Connectivity Software
Secure remote access permits Progent's service experts to observe precisely what your customers see. This makes it possible to produce fast fixes to problems that might otherwise demand a costly onsite service call. Sophisticated remote connectivity tools and experienced engineers together allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote system tracking.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Support for High System Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose workers require instant recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned support software, and familiarity with corporate IT allow businesses to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, at the front lines of IT service, performing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not only expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every consultant to every customer. The discipline of documenting and organizing support activity allows more effective support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.