Fast Online Troubleshooting for Omaha Nebraska Information Networks
For companies in Omaha Nebraska, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support experts provide excellent value because they possess the practical experience and have access to the advanced tools needed to solve the majority of network problems rapidly. This lowers direct expenses because service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits additionally in incidental costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's billing model for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the services that you receive. In contrast to typical online service companies, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where fast repairs somehow turn into substantial invoices. Progent's penchant for solving technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which promote the highest degree of effectiveness for remote technical support and repair for IT systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to interface to your computer system without breaching system security.
Progent's sophisticated service reporting system includes extensive documentation describing all service that Progent's clients have been provided. Progent's staff consultants have access to the history of assistance delivered to every Progent customer by any engineer. This database of issues and resolutions is organized as an easily accessible support database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with important vendors such as Cisco and Microsoft make available additional vast support databases and allow fast response from vendors' internal support staff so Progent's online service experts are able to arrive at optimal solutions in the least time.
Online support offered by Progent to customers in Omaha Nebraska include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support experts can provide computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop services to assist you company to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and indicates a person's technical skills at the master level. CCIEs can deal with even the most difficult issues occurring in network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent value because their broad expertise permits them to solve problems quickly. In common cases, less qualified consultants can wrestle for many hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of advanced remote troubleshooting technology in order to perform quick, safe, and economical diagnosis and remediation.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's CCIEs can provide help for the complete line of Cisco's top-selling family of infrastructure appliances by providing services that include:
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security solutions to improve the safety of your Windows, macOS and OS X, Linux network against assaults or help your company to recuperate quickly following a serious penetration. Security support services offered by Progent include: comprehensive network security and compliance evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a wide array of computer technologies such as system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that combine Linux-based systems with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency remote help troubleshooting problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Omaha Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Omaha Nebraska instant access to a dependable technical support resource with substantial experience delivering phone consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk recognition as a crucial contributor to business productivity, and Progent's intent is to fix rather than just document technical issues.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group offers online professional engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Omaha Nebraska online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so your computer support is proactive rather than reactive. By uncovering looming issues before they cause network outages, system monitoring can minimize stressful and expensive network crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems that incorporate a variety of platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Omaha Nebraska, Progent's online network support specialists are ready to deliver expert and affordable system help the moment your organization requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.
Even if your Omaha company deals with a local freelance support technician or maintains a full time organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden network emergencies or especially challenging integration problems.
Details of Progent's Online Computer Support for Omaha Nebraska
Progent's online support, remote repair, network security consulting, and system administration services offer businesses in Omaha Nebraska unparalleled leverage for your support investment. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can provide your business world class network support while allowing you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Omaha Nebraska and is also ideal for networks in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for online service and asks for no monthly retainer for services provided during regular business hours. This saves you from paying big bills for quick fixes.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide access to on-staff professionals who have experience in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings include system integration, MS Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support in critical business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Programming
MySQL Management and Application Programming
Apple Macintosh Help
Amazon MWS Application Development
By offering a convenient centralized source for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that address the specific requirements of your company.
- Advanced Online Connectivity Software
Secure online access permits Progent's service experts to see exactly what your customers see. This makes it easier to find fast fixes to problems that might otherwise require a costly personal visit. Sophisticated online connectivity tools and expert technicians together allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system tracking.
- Support for Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for Maximum System Uptime
For offices with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained businesses whose clients need immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical background, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the forefront of network service, executing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small support organizations who provide scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to every client. The practice of documenting and archiving support activity results in more effective support and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.