Fast and Affordable Online Help for Omaha Computer Systems
Immediate Remote Support for Omaha NetworksFor organizations in Omaha or anywhere in the state of Nebraska, Progent offers online help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the services of CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's online support engineers provide exceptional value because they have the practical experience and are equipped with the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers immediate costs because solutions use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits even more with indirect costs by minimizing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support experience is especially valuable for organizations that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote service firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where fast solutions somehow turn into big invoices. Progent's skill at handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes which promote the highest degree of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to link to your network without violating system security.

Progent's powerful technical support database application stores extensive records for all support that Progent's clients have received. Progent's team engineers have access to the history of services delivered to every client by any engineer. This database of problems and solutions is stored as an easily retrievable support database that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote service specialists can arrive at the best resolutions in the least time.

Remote support available from Progent to companies in Omaha and throughout the state of Nebraska include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight line of outsourced network management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the resources to assemble and manage an in-house Help Desk Call Center but who want quick access to an efficient Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for larger companies and acts as a seamless extension of your established Help Desk team. Progent's Virtual Call Center can act as a an escalation alternative to handle the most difficult computer system challenges, or be ready in overflow circumstances when your other resources are overwhelmed.

    Progent's Call Center team of experienced network experts provides your customers in Omaha or anywhere in the state of Nebraska fast access to a reliable network service group with years of background offering phone support and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a significant driver of company productivity, and Progent's policy is to solve instead of just track IT problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers remote professional engineering support and education in key business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, customization, and education services, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so your IT support is proactive and automated. By detecting potential issues before they result in crashes, proactive monitoring can avoid stressful and costly network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support multiple operating systems.
How Your Omaha Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Omaha or anywhere in the state of Nebraska, Progent's online network support specialists can provide expert and affordable IT support the moment your company has to have it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Omaha organization deals with a regular freelance consultant or employs a full time IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the experience to handle sudden system emergencies or especially complicated integration problems.

Features of Progent's Remote Computer Services for Omaha
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services offer companies in Omaha or anywhere in the state of Nebraska the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, refined support software, and familiarity with corporate IT enable companies to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.