Fast Remote Support for Omaha Computer Networks
Urgent Phone Help for Omaha SystemsFor companies located in Omaha or anywhere in the state of Nebraska, Progent provides remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking issues, plus the services of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve most information system issues rapidly. This lowers direct costs since service calls use up fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online help is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. Unlike typical remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor solutions somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for online engineering help and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's online support team to communicate with your company's network without breaching corporate security.

Progent's sophisticated technical support database system maintains extensive documentation of the service that Progent's customers have received. Progent's staff engineers have the benefit of the details of all help rendered to each Progent customer by every consultant. This history of issues and fixes is structured as a quickly accessible internal database that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to vendors' internal product engineers so Progent's online service experts are able to arrive at the best solutions in the least time.

Online services provided by Progent to businesses in Omaha and anywhere in the state of Nebraska include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight suite of network management outsourcing services covers all critical facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the budget to build and maintain an internal Help Desk Call Center but who need quick response from a dependable Help Desk Call Center with proficient telephone support plus the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or improving your existing one, selecting or enhancing Call Center application software to meet the particular needs of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk Call Center resources to deal with demanding situations such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology consultants gives your customers in Omaha or anywhere in the state of Nebraska instant access to a dependable network service group with extensive background offering phone support and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's aim is to solve rather than simply track network problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts staff can supply remote advanced consulting expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your network maintenance is proactive and automated. By anticipating potential trouble spots before they expand into crashes, automated monitoring can ward off stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a combination of operating systems.
How Your Omaha Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Omaha or throughout the state of Nebraska, Progent's phone-based network support engineers can provide expert and cost-effective IT support whenever your business needs it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to solve computer problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Omaha organization relies on a regular independent consultant or employs an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to address sudden system crises or particularly tough integration problems.

Benefits of Progent's IT Support for Companies in Omaha
Progent's remote network troubleshooting services allow your Omaha business to have the benefits of timely, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive greater business worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    With most companies in Omaha or anywhere in Nebraska, local network support providers, whether represented by independent consultants or an in-house maintenance staff, can take care of typical technical issues. However, major troubles might strike when local support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your local support technicians. In these cases, Progent's online service professionals give you a convenient, fast, and budget-friendly solution to augment your regular help and to pass on valuable knowledge to improve your ability to resolve downstream problems in-house.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller offices often rely on individual freelance service providers. Although freelance service people carry less overhead than big service firms and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the lack of reserve help may require your business to go without help during an IT crisis. As your network expands, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your network stays available.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often start with an IT architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes often get thrown onto an unstable foundation. As a network grows, stability and expandability issues can hinder the productivity of the business. These poorly built systems require proper assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a system infrastructure able to provide the solid foundation to meet critical business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated array of product alternatives capable of promoting business success and improving efficiency. They do not need a network consultant who is motivated to resell a specific vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to align technical expertise with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.