Fast and Affordable Online Help for Omaha Computer Systems
For organizations in Omaha or anywhere in the state of Nebraska, Progent offers online help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the services of CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.
Progent's online support engineers provide exceptional value because they have the practical experience and are equipped with the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers immediate costs because solutions use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits even more with indirect costs by minimizing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support experience is especially valuable for organizations that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote service firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where fast solutions somehow turn into big invoices. Progent's skill at handling technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes which promote the highest degree of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to link to your network without violating system security.
Progent's powerful technical support database application stores extensive records for all support that Progent's clients have received. Progent's team engineers have access to the history of services delivered to every client by any engineer. This database of problems and solutions is stored as an easily retrievable support database that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote service specialists can arrive at the best resolutions in the least time.
Remote support available from Progent to companies in Omaha and throughout the state of Nebraska include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service experts can deliver computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 development, SharePoint 2016 migration support, Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop support services to assist your company to deploy, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure engineers, and indicates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve even the most complex problems encountered in network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with IOS network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent value because their deep experience enables them to fix problems quickly. In typical cases, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can interface to your computer system using sophisticated remote support technology in order to perform efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of connectivity appliances. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points consulting services, Cisco WiFi controllers support Services, Cisco VPN Consulting services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISM and CISSP security and compliance consultants can provide a range of security services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your business to recuperate quickly after a damaging breach. Security support services available from Progent include: thorough information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; installing firewalls; building secure techniques for remote and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to cover a broad array of computer technologies including system architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight line of outsourced network management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Omaha Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center service options for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the resources to assemble and manage an in-house Help Desk Call Center but who want quick access to an efficient Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is designed for larger companies and acts as a seamless extension of your established Help Desk team. Progent's Virtual Call Center can act as a an escalation alternative to handle the most difficult computer system challenges, or be ready in overflow circumstances when your other resources are overwhelmed.
Progent's Call Center team of experienced network experts provides your customers in Omaha or anywhere in the state of Nebraska fast access to a reliable network service group with years of background offering phone support and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a significant driver of company productivity, and Progent's policy is to solve instead of just track IT problems.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Team offers remote professional engineering support and education in key business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, customization, and education services, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so your IT support is proactive and automated. By detecting potential issues before they result in crashes, proactive monitoring can avoid stressful and costly network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support multiple operating systems.
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Omaha or anywhere in the state of Nebraska, Progent's online network support specialists can provide expert and affordable IT support the moment your company has to have it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Omaha organization deals with a regular freelance consultant or employs a full time IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the experience to handle sudden system emergencies or especially complicated integration problems.
Features of Progent's Remote Computer Services for Omaha
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services offer companies in Omaha or anywhere in the state of Nebraska the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Omaha and is also ideal for networks in geographic regions of Nebraska that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support tools, technical databases, and continuing education.
- Per Minute Rates to Reduce Costs
Progent provides remote support on a per-minute billing plan, so you are billed only for the support you receive. Progent has no minimum fee for online help and imposes no ongoing retainer for support services provided during normal business hours. This protects you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide access to authorized specialists with skill in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting support for specific application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Programming
MS Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL DBA Services and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that address the unique needs of your company.
- Advanced Remote Connectivity Tools
Secure remote access permits Progent's service experts to observe exactly what your customers see. This makes it easier to find quick solutions to problems that might otherwise require a costly onsite service call. State-of-the-art remote connectivity tools and experienced engineers together allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Leading VPN Products
Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Support for Maximum Network Availability
For businesses with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-constrained companies whose workers require instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, refined support software, and familiarity with corporate IT enable companies to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every consultant to each customer. The discipline of detailing and archiving support records allows more effective support and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer 24x7 system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.