Besides providing fast access to high-level IT professionals and subject matter experts to help Baltimore, Maryland businesses with discrete IT issues or strategic initiatives, Progent offers short-term supplemental staffing to deliver more generalized services such as desktop support, network administration, and Help Desk call center services. Short-term staffing can help businesses to respond to anticipated or surprise increases in demand for IT services, which may be caused by situations like mergers and acquisitions, site relocation, platform upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory changes. Temporary supplemental staffing can also fill gaps caused by the absence of in-house staff members because of vacations, health issues, termination, etc.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's temporary staffing services offer businesses the flexibility to respond to increases in demand for IT personnel without being saddled with the costs and hassle that come with vetting and hiring reliable technical help and without the burden of increasing your full-time staff size.
Important features of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Service
- Rapid access to reliable IT professionals
- Easy initiation, cessation, and resumption of services
- Transparent extension of your in-house network support staff
- Full documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
- Close working relationship with a top-level, full-service resource for network expertise
Progent's shared Help Desk program is a proven flexible staff augmentation option that enables IT groups to divide the work of Help Desk Call Center support seamlessly between their full-time network staff and Progent's nationwide pool of IT support experts. Working as a transparent extension of your full-time Call Center, Progent's co-managed Help Desk Call Center program is a collaborative support alternative powered by the industry's leading group professional services (PSA) tool for streamlining, service calls, generating tickets, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises IT expertise for organizations throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Baltimore, Maryland Businesses
Progent's seasoned team of certified consultants and technical experts offers Baltimore, Maryland companies a broad array of remote consulting and debugging services. Practice areas covered under Progent's consulting program for network service providers include:
Contact Progent for Temporary IT Staffing for Baltimore, Maryland Companies
To learn more details about Progent's temporary staffing services for Baltimore, Maryland businesses, call 800-993-9400 or visit Contact Progent.