Besides providing fast access to guidance from high-level IT professionals and subject matter experts to assist Chicago, Illinois organizations with specific technical problems or longer-term projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center response. Temporary staffing can help organizations to deal with expected or unexpected peaks in demand for IT personnel, which may be caused by scenarios such as company mergers, data center relocation, platform migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Temporary staffing can also cover gaps caused by the loss of in-house IT personnel due to scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Temporary IT Staffing Program
Progent's temporary supplemental staffing services give organizations the ability to react to increases in requirements for IT personnel without being saddled with the costs and delays associated with vetting and recruiting appropriate technical personnel and without the burden of increasing your in-house head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Shared Center Service
- Rapid access to reliable IT professionals
- Simple engagement, cessation, and resumption of services
- Transparent augmentation of your full-time network support staff
- Comprehensive documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
- Close relationship with a world-class, full-service source for network support
Progent's shared Call Center service is a proven on-going staff expansion alternative that allows IT organizations to share the responsibilities of Call Center support transparently between their internal IT staff and Progent's nationwide pool of IT support experts. Acting as a transparent extension of your in-house Call Center, Progent's co-managed Call Center service is a joint support alternative powered by the industry's leading shared professional services platform for managing, service requests, ticketing, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises IT expertise for organizations across the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Chicago, Illinois Companies
Progent's veteran roster of certified engineers can deliver Chicago, Illinois companies a broad range of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Chicago, Illinois Organizations
To learn more about Progent's temporary staffing services for Chicago, Illinois organizations, call 800-993-9400 or visit Contact Progent.