In addition to offering fast contact with high-level IT professionals and subject matter experts (SBEs) to assist Chicago, Illinois businesses with specific IT issues or longer-term projects, Progent offers temporary staff augmentation to deal with more generalized services such as desktop help, IT management, and Help Desk response. Temporary staffing can help organizations to deal with expected or unplanned peaks in demand for network services, which may result from scenarios such as mergers and acquisitions, site moves, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory changes. Short-term IT staff augmentation can also fill voids resulting from the loss of in-house staff members due to vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary staff augmentation services give organizations the flexibility to react to surges in requirements for IT services without being saddled with the expense and hassle associated with reviewing and recruiting reliable IT personnel and without the risk of increasing your in-house staff size.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Rapid availability of reliable network professionals
- Easy initiation, termination, and resumption of services
- Transparent extension of your full-time IT staff
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
- Close working relationship with a world-class, full-spectrum source for IT expertise
Progent's shared Help Desk Call Center program is a proven flexible staff expansion alternative that allows IT groups to divide the work of Help Desk Call Center support seamlessly between their in-house IT personnel and Progent's nationwide team of IT support experts. Acting as a seamless extension of your full-time Help Desk, Progent's shared Help Desk program is a joint service alternative powered by the industry's leading shared professional services tool for streamlining, service calls, generating tickets, assigning ownership, tracking progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises network expertise for organizations of all sizes throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Chicago, Illinois Organizations
Progent's seasoned roster of certified engineers offers Chicago, Illinois businesses a broad range of remote consulting and debugging services. Areas of expertise offered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary Staff Augmentation for Chicago, Illinois Organizations
To learn more about Progent's short-term supplemental staffing services for Chicago, Illinois organizations, call 800-993-9400 or visit Contact Progent.