In addition to providing rapid access to guidance from top-tier network consultants and subject matter experts (SBEs) to assist Chicago, Illinois organizations with specific technical issues or strategic projects, Progent can provide short-term staff augmentation to deal with more generalized assistance like PC help, network administration, and Help Desk response. On-demand staffing can help organizations to respond to anticipated or unplanned surges in demand for network personnel, which may result from scenarios like mergers and acquisitions, site moves, technology upgrades, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Short-term supplemental staffing can also cover voids resulting from the loss of full-time staff members due to scheduled vacations, illness, termination, or other reasons.
Advantages of Progent's Short-Term IT Staffing Services
Progent's temporary staffing services give organizations the versatility to respond to increases in requirements for network services without dealing with the costs and delays associated with identifying and hiring reliable technical personnel and without the burden of increasing your in-house head count.
Important features of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Service
- Fast availability of proven network professionals
- Simple initiation, termination, and resumption of services
- Seamless augmentation of your in-house IT staff
- Full documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Strong working relationship with a top-level, full-service resource for network expertise
Progent's shared Help Desk service is a specialized on-going staff expansion alternative that enables IT groups to divide the responsibilities of Call Center support transparently between their full-time network staff and Progent's extensive team of IT support experts. Acting as a seamless extension of your full-time Call Center, Progent's shared Call Center program is a joint service alternative powered by the industry's leading group professional services platform for managing, service requests, ticketing, assigning ownership, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network expertise for organizations throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.
Progent's Practice Areas for Chicago, Illinois Businesses
Progent's nationwide roster of certified consultants and technical experts offers Chicago, Illinois businesses a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary IT Staffing for Chicago, Illinois Businesses
To learn more about Progent's short-term supplemental staffing services for Chicago, Illinois organizations, call 800-993-9400 or visit Contact Progent.