In addition to offering fast access to high-level IT professionals and subject matter experts (SBEs) to help Fremont, California organizations to resolve discrete IT problems or longer-term initiatives, Progent offers temporary staffing to deliver more generalized assistance such as PC support, IT administration, and Help Desk response. Short-term staffing can help businesses to respond to expected or unplanned peaks in the need for IT services, which may be caused by scenarios like company mergers, data center moves, technology upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Short-term staffing can also cover voids resulting from the loss of in-house IT personnel because of scheduled vacations, illness, termination, etc.
Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services offer organizations the versatility to respond to increases in demand for network services without dealing with the expense and hassle that come with identifying and recruiting reliable IT personnel and without the burden of adding to your in-house head count.
Key aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Service
- Rapid availability of reliable network pros
- Easy engagement, termination, and resumption of services
- Transparent extension of your full-time IT staff
- Comprehensive reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
- Strong working relationship with a top-level, full-service source for network support
Progent's shared Call Center service is a specialized on-going staff expansion alternative that allows IT organizations to divide the responsibilities of Call Center support transparently between their internal network staff and Progent's nationwide pool of IT support specialists. Acting as a transparent supplement of your full-time Help Desk, Progent's co-managed Help Desk Call Center service is a joint service solution based on by the industry's leading shared PSA tool for managing, service calls, ticketing, assigning ownership, tracking progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network expertise for organizations across the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Fremont, California Businesses
Progent's veteran team of certified engineers offers Fremont, California companies a broad range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term Staffing Services for Fremont, California Organizations
To find out more about Progent's temporary supplemental staffing services for Fremont, California companies, call 800-993-9400 or visit Contact Progent.