Besides providing rapid contact with high-level network consultants and subject matter experts to assist Washington, Washington businesses to resolve specific IT issues or longer-term initiatives, Progent offers short-term supplemental staffing to deal with more broadly defined services like desktop help, IT management, and Call Center response. Short-term staffing makes it possible for organizations to respond to planned or surprise increases in demand for network services, which may be caused by situations such as mergers and acquisitions, site relocation, platform migration, paradigm shifts like work-from-home, disaster response, seasonal variations, or new regulations. Short-term supplemental staffing can also fill voids left by the absence of full-time staff members because of scheduled vacations, health issues, termination, etc.
Advantages of Progent's Temporary IT Staffing Services
Progent's temporary staffing services give organizations the versatility to react to increases in demand for network services without being saddled with the expense and hassle that come with vetting and recruiting appropriate technical personnel and without the burden of increasing your full-time head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid access to seasoned IT pros
- Simple engagement, termination, and re-engagement of services
- Transparent extension of your in-house network support team
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Close relationship with a top-level, full-service resource for IT support
Progent's co-managed Help Desk service is a specialized on-going staff augmentation alternative that enables IT groups to share the work of Help Desk Call Center support transparently between their full-time IT staff and Progent's extensive team of technical support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a joint support solution powered by the industry's leading shared professional services platform for streamlining, service calls, ticketing, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises IT expertise for businesses of all sizes throughout the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Washington, Washington Organizations
Progent's nationwide roster of certified engineers offers Washington, Washington companies a wide array of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term Staffing Services for Washington, Washington Companies
To find out more about Progent's temporary staff augmentation services for Washington, Washington organizations, call 800-993-9400 or visit Contact Progent.