In addition to offering fast contact with high-level network consultants and subject matter experts to assist Washington, Washington businesses with discrete IT problems or longer-term initiatives, Progent can provide short-term supplemental staffing to deliver more broadly defined services such as PC help, network management, and Help Desk call center services. On-demand staffing makes it possible for businesses to deal with planned or surprise surges in the need for IT personnel, which may be caused by situations like mergers and acquisitions, data center moves, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or new regulations. Temporary supplemental staffing can also fill gaps resulting from the absence of in-house staff members because of scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services offer organizations the flexibility to react to increases in requirements for network personnel without dealing with the expense and hassle associated with reviewing and hiring reliable IT help and without the risk of adding to your permanent head count.
Key features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Rapid access to seasoned network pros
- Easy initiation, cessation, and re-engagement of services
- Seamless augmentation of your full-time network support staff
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Close working relationship with a world-class, full-service source for IT expertise
Progent's co-managed Help Desk Call Center program is a specialized on-going staff augmentation option that enables IT groups to divide the responsibilities of Call Center support seamlessly between their full-time IT personnel and Progent's extensive pool of IT support specialists. Working as a seamless extension of your full-time Help Desk, Progent's shared Help Desk service is a collaborative service alternative powered by the leading shared professional services (PSA) platform for streamlining, service requests, ticketing, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and onsite IT expertise for organizations across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Washington, Washington Organizations
Progent's seasoned roster of certified consultants can deliver Washington, Washington organizations a broad array of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staffing Services for Washington, Washington Businesses
To learn more about Progent's short-term staffing services for Washington, Washington businesses, call 800-993-9400 or visit Contact Progent.