Besides offering rapid access to high-level network consultants and subject matter experts (SBEs) to assist Washington, Washington organizations to resolve discrete IT problems or longer-term initiatives, Progent offers temporary staff augmentation to deliver more generalized services like desktop support, network management, and Help Desk services. On-demand staffing can help organizations to respond to expected or unplanned increases in demand for IT services, which may result from situations such as company mergers, site moves, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory changes. Short-term supplemental staffing can also cover voids left by the absence of in-house staff members because of vacations, health issues, resignation, etc.
Benefits of Progent's Temporary IT Staffing Program
Progent's short-term staff augmentation services give businesses the versatility to respond to surges in requirements for IT personnel without being saddled with the costs and hassle associated with vetting and hiring appropriate IT help and without the risk of adding to your permanent head count.
Key aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Program
- Fast access to reliable IT pros
- Easy engagement, cessation, and resumption of services
- Seamless extension of your full-time network support staff
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Strong working relationship with a top-level, full-service source for IT expertise
Progent's co-managed Call Center program is a specialized on-going staff expansion option that enables IT groups to share the work of Help Desk support transparently between their in-house network personnel and Progent's extensive pool of technical support experts. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk program is a joint service solution powered by the leading group professional services tool for managing, service requests, generating tickets, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT services for businesses throughout the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Washington, Washington Companies
Progent's seasoned roster of certified consultants can deliver Washington, Washington businesses a broad range of remote consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term Staffing Services for Washington, Washington Companies
To find out more about Progent's short-term staffing services for Washington, Washington companies, call 800-993-9400 or visit Contact Progent.