In addition to providing fast contact with top-tier IT consultants and subject matter experts to help Minnetonka, Minnesota companies with discrete IT problems or longer-term initiatives, Progent offers short-term staffing to deliver more generalized services like PC help, IT administration, and Help Desk services. On-demand staffing can help businesses to deal with expected or surprise surges in demand for IT services, which may be caused by situations like company mergers, data center moves, technology upgrades, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Short-term staffing can also cover voids caused by the loss of in-house IT personnel because of scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's short-term staffing services give organizations the ability to respond to increases in demand for network personnel without being saddled with the expense and hassle that come with vetting and recruiting professional IT personnel and without the risk of adding to your full-time staff size.
Important features of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast availability of proven network pros
- Simple initiation, cessation, and re-engagement of services
- Transparent augmentation of your in-house IT staff
- Comprehensive documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Strong working relationship with a top-level, full-service resource for network expertise
Progent's shared Call Center service is a specialized on-going staff expansion option that enables IT organizations to share the work of Call Center support transparently between their full-time IT staff and Progent's extensive pool of IT support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's shared Help Desk program is a joint support alternative powered by the industry's leading shared professional services tool for managing, service calls, generating tickets, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite IT expertise for organizations throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Minnetonka, Minnesota Organizations
Progent's nationwide team of certified engineers can provide Minnetonka, Minnesota organizations a wide range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term Staffing Services for Minnetonka, Minnesota Organizations
To find out more about Progent's short-term supplemental staffing services for Minnetonka, Minnesota businesses, call 800-993-9400 or visit Contact Progent.