Besides offering fast access to high-level network professionals and subject matter experts to help Portland, Oregon businesses to resolve discrete IT problems or longer-term projects, Progent can provide short-term staff augmentation to deal with more broadly defined services like desktop help, IT management, and Help Desk services. Temporary staffing makes it possible for organizations to respond to planned or unplanned surges in the need for IT personnel, which may be caused by situations like company mergers, site relocation, technology upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term staffing can also fill voids resulting from the absence of full-time staff members due to vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary supplemental staffing services give organizations the flexibility to react to surges in demand for IT personnel without dealing with the costs and hassle that come with identifying and hiring professional technical help and without the burden of increasing your full-time head count.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid access to seasoned network professionals
- Easy initiation, termination, and resumption of services
- Transparent extension of your full-time IT team
- Full documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
- Close working relationship with a top-level, full-service source for IT support
Progent's shared Help Desk Call Center program is a proven on-going staff expansion alternative that allows IT organizations to divide the work of Help Desk Call Center support seamlessly between their full-time IT staff and Progent's nationwide pool of technical support experts. Working as a transparent supplement of your full-time Help Desk, Progent's shared Help Desk Call Center service is a collaborative service solution based on by the leading shared professional services platform for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience providing remote and onsite network expertise for businesses throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Portland, Oregon Businesses
Progent's veteran roster of certified consultants offers Portland, Oregon organizations a broad range of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term Staff Augmentation for Portland, Oregon Organizations
To find out more details about Progent's temporary supplemental staffing services for Portland, Oregon companies, call 800-993-9400 or visit Contact Progent.