In addition to providing rapid access to guidance from top-tier IT professionals and subject matter experts to help Reston, Virginia companies with discrete IT issues or strategic projects, Progent offers temporary supplemental staffing to deal with more broadly defined assistance like desktop support, IT management, and Help Desk call center services. Short-term staffing makes it possible for organizations to respond to planned or unplanned increases in demand for network services, which may be caused by scenarios such as company mergers, site moves, platform migration, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Short-term supplemental staffing can also fill voids resulting from the absence of in-house IT personnel because of scheduled vacations, illness, termination, etc.
Benefits of Progent's Short-Term IT Staffing Program
Progent's temporary staffing services offer businesses the ability to respond to increases in requirements for network personnel without being saddled with the costs and hassle associated with identifying and recruiting reliable technical help and without the risk of adding to your in-house head count.
Important aspects of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Program
- Fast access to reliable network professionals
- Easy initiation, cessation, and resumption of services
- Transparent extension of your full-time network support staff
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Close relationship with a top-level, full-spectrum source for network expertise
Progent's co-managed Help Desk service is a specialized on-going staff expansion option that allows IT groups to share the responsibilities of Help Desk support seamlessly between their full-time network personnel and Progent's nationwide team of IT support specialists. Working as a transparent supplement of your full-time Help Desk, Progent's co-managed Call Center service is a collaborative service solution based on by the industry's leading shared professional services (PSA) tool for managing, service calls, generating tickets, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience delivering online and onsite network expertise for organizations of all sizes throughout the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Reston, Virginia Companies
Progent's veteran team of certified engineers offers Reston, Virginia companies a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:
Contact Progent for Short-Term IT Staffing for Reston, Virginia Organizations
To learn more details about Progent's temporary staff augmentation services for Reston, Virginia businesses, call 800-993-9400 or visit Contact Progent.