Besides providing fast contact with high-level network professionals and subject matter experts to help Reston, Virginia organizations to resolve specific IT problems or strategic projects, Progent offers short-term staffing to deliver more broadly defined assistance like PC support, network administration, and Help Desk services. On-demand staffing makes it possible for organizations to deal with expected or surprise peaks in demand for network personnel, which may result from scenarios like mergers and acquisitions, data center moves, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Short-term staffing can also cover gaps caused by the loss of full-time staff members due to scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staff augmentation services offer organizations the ability to respond to surges in requirements for IT services without dealing with the expense and hassle associated with reviewing and hiring appropriate IT help and without the burden of adding to your permanent head count.
Important features of Progent's short-term staffing services include:
Progent's Shared Center Service
- Rapid availability of seasoned IT pros
- Simple engagement, cessation, and re-engagement of services
- Transparent extension of your in-house network support team
- Full documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Close working relationship with a world-class, full-spectrum resource for network expertise
Progent's co-managed Call Center program is a specialized on-going staff expansion alternative that enables IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their internal network personnel and Progent's nationwide team of IT support experts. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk service is a joint support solution powered by the leading shared professional services (PSA) tool for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and on-premises IT expertise for organizations throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Reston, Virginia Companies
Progent's nationwide team of certified consultants can deliver Reston, Virginia organizations a broad array of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term Staffing Services for Reston, Virginia Companies
To learn more about Progent's short-term staff augmentation services for Reston, Virginia organizations, call 800-993-9400 or visit Contact Progent.