Besides providing fast contact with high-level IT professionals and subject matter experts (SBEs) to help Reston, Virginia organizations with discrete IT problems or strategic projects, Progent can provide temporary staff augmentation to deliver more generalized assistance such as PC support, IT administration, and Help Desk call center response. Short-term staffing can help businesses to deal with planned or unplanned surges in demand for IT services, which may be caused by scenarios such as mergers and acquisitions, site moves, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new regulations. Temporary supplemental staffing can also cover gaps left by the loss of full-time staff members due to scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services offer organizations the versatility to respond to surges in demand for IT personnel without dealing with the costs and hassle that come with reviewing and hiring reliable IT personnel and without the risk of adding to your in-house staff size.
Important features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Rapid access to proven network pros
- Easy engagement, cessation, and re-engagement of services
- Seamless augmentation of your full-time network support team
- Full reporting of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Help Desk Call Center program is a specialized on-going staff expansion option that enables IT organizations to share the responsibilities of Call Center support transparently between their internal IT personnel and Progent's extensive team of technical support experts. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Call Center program is a collaborative support alternative based on by the leading shared professional services (PSA) platform for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Reston, Virginia Companies
Progent's seasoned team of certified consultants and technical experts can provide Reston, Virginia organizations a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service providers include:
Contact Progent for Temporary IT Staffing for Reston, Virginia Companies
To find out more details about Progent's temporary supplemental staffing services for Reston, Virginia businesses, call 800-993-9400 or visit Contact Progent.