In addition to providing fast access to top-tier network consultants and subject matter experts to help St. Louis, Missouri businesses to resolve discrete technical issues or strategic projects, Progent offers short-term supplemental staffing to deal with more broadly defined assistance like PC help, network management, and Call Center response. Short-term staffing makes it possible for businesses to respond to planned or unexpected peaks in demand for network personnel, which may result from scenarios such as company mergers, data center moves, platform upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory mandates. Short-term staffing can also fill voids caused by the loss of in-house IT personnel due to scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary IT Staffing Program
Progent's temporary supplemental staffing services give organizations the versatility to respond to increases in demand for IT services without being saddled with the costs and delays associated with identifying and recruiting reliable IT personnel and without the risk of adding to your permanent head count.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Call Center Program
- Rapid availability of seasoned network pros
- Easy engagement, cessation, and resumption of services
- Transparent extension of your full-time IT team
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Strong working relationship with a top-level, full-spectrum source for IT support
Progent's shared Help Desk Call Center service is a proven flexible staff augmentation option that allows IT groups to divide the work of Help Desk support seamlessly between their internal network personnel and Progent's nationwide team of IT support specialists. Acting as a transparent supplement of your full-time Call Center, Progent's shared Help Desk Call Center program is a joint service solution powered by the leading group professional services (PSA) platform for streamlining, service requests, generating tickets, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering remote and onsite network expertise for businesses across the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Practice Areas for St. Louis, Missouri Organizations
Progent's seasoned team of certified consultants offers St. Louis, Missouri companies a wide range of online technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service firms include:
Contact Progent for Temporary Staffing Services for St. Louis, Missouri Companies
To find out more about Progent's temporary supplemental staffing services for St. Louis, Missouri organizations, call 800-993-9400 or visit Contact Progent.