Besides providing rapid access to top-tier network consultants and subject matter experts (SBEs) to assist Kansas City, Missouri organizations to resolve specific IT issues or strategic initiatives, Progent can provide temporary supplemental staffing to deal with more broadly defined services such as PC help, IT administration, and Call Center services. Short-term staffing makes it possible for businesses to deal with anticipated or unexpected surges in demand for IT services, which may result from scenarios like mergers and acquisitions, data center moves, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Temporary supplemental staffing can also fill gaps left by the loss of in-house staff members due to scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Temporary IT Staffing Services
Progent's temporary staff augmentation services offer businesses the ability to respond to surges in requirements for network services without dealing with the expense and delays associated with reviewing and hiring reliable IT personnel and without the risk of increasing your full-time staff size.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Fast access to proven network professionals
- Simple initiation, cessation, and re-engagement of services
- Transparent augmentation of your full-time IT team
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
- Strong relationship with a world-class, full-spectrum source for IT support
Progent's co-managed Help Desk Call Center program is a specialized on-going staff augmentation option that enables IT groups to share the work of Call Center support transparently between their internal IT personnel and Progent's extensive pool of IT support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's co-managed Help Desk Call Center service is a joint service alternative based on by the industry's leading shared PSA platform for managing, service calls, ticketing, assigning responsibility, tracking progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises IT services for organizations throughout the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Kansas City, Missouri Businesses
Progent's nationwide team of certified engineers offers Kansas City, Missouri companies a wide array of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term IT Staffing for Kansas City, Missouri Companies
To learn more details about Progent's temporary staff augmentation services for Kansas City, Missouri businesses, call 800-993-9400 or visit Contact Progent.