In addition to offering fast access to guidance from top-tier network professionals and subject matter experts to help Kansas City, Missouri companies with specific technical problems or longer-term projects, Progent offers temporary staffing to deliver more generalized assistance like PC support, network administration, and Help Desk services. Short-term staffing makes it possible for organizations to respond to anticipated or unexpected peaks in demand for IT services, which may result from situations like mergers and acquisitions, data center moves, technology migration, business process changes like work-from-home, disaster response, busy seasons, or new compliance requirements. Temporary staffing can also cover voids left by the absence of in-house IT personnel because of scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Program
Progent's short-term staff augmentation services offer businesses the ability to react to surges in requirements for network services without dealing with the costs and hassle that come with reviewing and hiring appropriate technical personnel and without the risk of adding to your permanent staff size.
Important features of Progent's temporary staffing services include:
Progent's Co-managed Center Service
- Fast availability of reliable IT professionals
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your full-time network support team
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Strong working relationship with a top-level, full-service resource for network support
Progent's co-managed Call Center program is a specialized on-going staff augmentation alternative that allows IT organizations to divide the work of Call Center support seamlessly between their internal IT staff and Progent's nationwide pool of IT support experts. Acting as a seamless supplement of your full-time Call Center, Progent's shared Help Desk Call Center service is a joint support solution based on by the industry's leading shared professional services (PSA) platform for managing, service requests, ticketing, assigning ownership, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background providing online and onsite IT services for businesses throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Kansas City, Missouri Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Kansas City, Missouri organizations a broad array of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term IT Staffing for Kansas City, Missouri Businesses
To find out more details about Progent's temporary staff augmentation services for Kansas City, Missouri organizations, call 800-993-9400 or visit Contact Progent.