In addition to offering rapid access to high-level network consultants and subject matter experts to assist Kansas City, Missouri businesses with discrete technical problems or longer-term initiatives, Progent offers short-term staff augmentation to deliver more generalized services like PC support, network administration, and Help Desk call center services. On-demand staffing makes it possible for businesses to deal with expected or unplanned surges in demand for IT personnel, which may result from scenarios such as company mergers, data center moves, technology migration, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also fill voids caused by the loss of full-time staff members due to scheduled vacations, health issues, termination, etc.
Benefits of Progent's Temporary IT Staffing Services
Progent's temporary staffing services give businesses the ability to respond to increases in requirements for network personnel without being saddled with the expense and hassle that come with identifying and hiring appropriate IT help and without the risk of adding to your in-house staff size.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Program
- Rapid access to reliable IT pros
- Easy initiation, cessation, and resumption of services
- Transparent extension of your in-house IT team
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
- Strong relationship with a world-class, full-service source for IT support
Progent's co-managed Help Desk Call Center program is a specialized on-going staff augmentation alternative that enables IT organizations to divide the work of Call Center support seamlessly between their internal IT personnel and Progent's extensive pool of technical support specialists. Acting as a transparent supplement of your in-house Call Center, Progent's shared Help Desk Call Center program is a joint support solution based on by the industry's leading shared professional services (PSA) tool for managing, service calls, generating tickets, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises IT expertise for businesses throughout the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Kansas City, Missouri Organizations
Progent's nationwide roster of certified consultants and technical experts offers Kansas City, Missouri companies a wide array of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for Kansas City, Missouri Businesses
To find out more about Progent's temporary staff augmentation services for Kansas City, Missouri companies, call 800-993-9400 or visit Contact Progent.