Waltham Consulting
IT Staffing for Computer Support Groups
In addition to offering fast access to guidance from top-tier IT professionals and subject matter experts (SBEs) to help Waltham, Massachusetts companies to resolve discrete IT issues or longer-term initiatives, Progent can provide short-term staff augmentation to deal with more generalized assistance like PC support, IT management, and Help Desk call center services. On-demand staffing makes it possible for businesses to respond to anticipated or surprise peaks in demand for IT personnel, which may be caused by situations such as company mergers, data center moves, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory changes. Temporary staffing can also cover gaps resulting from the absence of in-house IT personnel due to vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term Staffing Services Progent's temporary supplemental staffing services give organizations the ability to respond to increases in demand for network services without dealing with the costs and hassle that come with vetting and recruiting reliable IT help and without the burden of adding to your in-house staff size.
Key features of Progent's temporary supplemental staffing services include:
- Fast access to proven IT pros
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your full-time IT team
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Close working relationship with a top-level, full-spectrum source for IT support
Progent's shared Help Desk program is a specialized flexible staff expansion alternative that enables IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time network personnel and Progent's nationwide pool of IT support experts. Working as a seamless extension of your in-house Call Center, Progent's co-managed Call Center program is a joint service alternative based on by the industry's leading group professional services tool for streamlining, service requests, ticketing, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT expertise for businesses throughout the United States. Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Waltham, Massachusetts Organizations
Progent's veteran roster of certified consultants and technical experts can deliver Waltham, Massachusetts companies a wide array of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory Design
- Microsoft 365 Configuration
- Dynamics GP Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Online Network Troubleshooting
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Integration
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support Services
- Data Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtualization Management
- Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Integration
- iPhone Integration
- Android Phone Support
- Ransomware Defense
- Data Backup/Recovery Expertise
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Setup
- WiFi Site Assessments
Contact Progent for Temporary Staff Augmentation for Waltham, Massachusetts Companies
To learn more about Progent's temporary staff augmentation services for Waltham, Massachusetts businesses, call
An index of content::
Exchange Server Hosting Professional
Exchange Hosting Professional
Progent's Microsoft Exchange Hosting Services provide an enterprise-class data center that features redundant electrical and cooling systems,
Antivirus Support and Integration
Support and Setup Anti-Spam
E-Mail Guard is Progent's economical antispam and anti-virus solution that offers small companies enterprise-quality defense against spam, viruses, directory harvesting, and other types of e-mail-based assaults on computer systems. E-Mail Guard is built on Postini's Perimeter Manager, a full suite of web-based antispam and virus protection services that defuse email attacks before they are able to penetrate the network firewall. Perimeter Manager also allows administrators monitor and control their e-mail systems, irrespective of server vendor, hardware type, or data center location.
Top Redundant Internet Professional
Remote Technical Support Microsoft Exchange Cluster
Progent’s fault tolerant network experts provide reliability support, disaster recovery services, system load balancing, high-availability interoffice connectivity, high-availability Internet architecture design, 24x7 data center consulting, and other high-availability operations consulting to show your company integrate a non-stop environment for line-of-business applications. Progent possesses the background to develop affordable, 24x7 systems by utilizing the expanding suite of Microsoft Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified consultants can help you design a high-availability mutli-site network with a completely mirrored Internet connection and efficient system load balancing.
Consultant Microsoft Dynamics GP ERP
Microsoft Dynamics GP Great Plains Accounting Integration Support
Progent’s Microsoft certified consultants offer a range of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and business analysis tool built, like all Microsoft financial tools, on the expandable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP offers an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to install and integrate, and with its segmented approach you can license only the capability you currently require, with the ability to expand clients and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP consulting engineers can help you deploy, customize and manage the latest release of Dynamics GP or migrate efficiently from an older edition.
ProSight Private Cloud Hosting Services Consulting Services
Private Cloud Virtual Datacenter Hosting Professional
Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size organization's servers in a solution that delivers the maximum level of availability and scalability and is also easy to move to another host. ProSight Virtual Hosting and management options are built upon mature virtualization technologies that enable small companies with mixed- platform environments to economize dramatically on the expense of capital investments, system support, and IT administration while achieving enterprise-class reliability and an unmatched degree of vendor flexibility.
Consultant Services SharePoint Business Connectivity Services
Specialist Microsoft SharePoint Server 2010
Progent's Microsoft-certified consultants offer affordable online technical support and development services to assist you to plan, deploy, manage, and maintain SharePoint 2010 installations that can involve web sites that can function as intranets, extranets, document and media management tools, wikis, data warehouses, business information systems, enterprise-wide search engines, workflows, and other utilities to support and improve collaboration. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with third-party databases and with Microsoft's popular office productivity applications like Office Excel, Word, PowerPoint, and Project. Progent can assist you to upgrade from previous releases of SharePoint or move a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.
Technology Professional OS X Online
OS X Troubleshooting Consulting Services
Progent offers nationwide remote help and troubleshooting services for businesses that operate Apple macOS and OS X networks or whose information systems feature a mix of Mac and Microsoft Windows technology. Progent's experts offer Apple macOS and OS X clients a variety of IT services such as desktop assistance, upgrading to the current edition of macOS from other earlier versions of macOS or OS X, plus expertise with Mac application software. Progent can also assist your business with Apple iPhone and Apple iPad integration and management, or migrating to iCloud. Online IT help offers optimum return for your information technology budget by preserving user efficiency and shortening the hours charged for network repair services. Sophisticated online access technology and experienced service specialists and consultants combine to enable Progent to solve most IT issues without wasting time and money by going to your location. In most of situations your IT problems can be dealt with over the phone or through a combination of phone help and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to help with the most difficult system issues.
Open Now iPhone LDAP IT Consulting
Consulting Services iPad integration
Progent can provide affordable online assistance to help your business to plan, configure, and fix any facet of your iPhone and Windows integration solution and is available for short-term jobs to help you get past occasional technical bottlenecks or major engagements to help you finish large-scale initiatives on time and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you create or support a resilient, protected and efficient infrastructure that is best suited to your computing model. Progent also offers online and on-premises training for individuals or groups to help manage and use your iOS devices in a secure, collaborative ecosystem that optimizes the business value of your IT system.
Microsoft Windows 2000 IT Consulting
Microsoft Windows 2000 Remote Troubleshooting
Progent's certified Microsoft Windows 2000 consultants can help you optimize the functionality of your current Windows 2K Servers and can streamline network management, offer technical support and repair, and enhance security. Progent can also help you create, justify, and execute a plan to migrate from Windows Server 2000 to Windows 2003 Server. Progent is expert in designing pilot programs to reduce the technical risk involved with migrating to Windows Server 2003 by uncovering potential hardware and application compatibility issues.
Microsoft Windows 8.1 Upgrade Computer Support Firms
Windows 8.1 Upgrade Consultant
Progent's engineers can provide a variety of IT outsourcing and co-sourcing services to assist organizations of all sizes to install, administer, and support networks that incorporate workstations, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to design and configure testing labs to assess Microsoft Windows 8.1 and plan and implement Windows 8.1 migration plans following leading practices.
Intune Policy Settings Remote Support Services
Intune SCCM Integration Technology Consulting
Progent's Intune consultants can help your company to understand the strategic case for adopting Microsoft Intune for managing your web-facing mobile computers including laptops, phones, and tablets powered by Windows, Apple iOS, and Android. Progent's Intune consultants can assist your company to configure policies, plan and deploy pilot environments to confirm the appropriateness of Microsoft Intune for your network, install Intune throughout your IT ecosystem, integrate Intune with SCCM for unified change management, and troubleshoot your Microsoft Intune solution.
Setup and Support SCCM Troubleshooting
Support Services SCCM Planning
Configuration Manager automates software provisioning at scale, streamlines compliance settings control, keeps track of network assets, protects against corporate data leakage, provides health reporting, enables safe self service, and delivers a common point of control for managing multi-operating system networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud specialists can help your organization with any facet of designing, implementing, using and troubleshooting a SCCM deployment for on-premises, cloud-based, or hybrid networks.
Biggest ransomware protection report Professional
ransomware protection and recovery Consultancy
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to block ransomware or recover quickly from a ransomware incident. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that reduces your vulnerability to a ransomware attack and meets your business requirements.
24-7 Windows Server 2016 Cluster Operating System Rolling Upgrade Specialists
Specialists Windows Server 2016 PowerShell
Progent's certified IT consultants can provide Windows Server 2016 integration consulting services to help businesses of any size to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus multi-domain clusters.
Solaris Consultancy
Sun Solaris Online Help
Progent's Solaris family support experts provide small companies and developers help with managing and supporting Solaris environments that run with Microsoft-based networks. Progent offers your business contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide range of expertise provides you with an easy single source to show you how to create and manage a protected and robust cross-platform connectivity and communications environment that allows Sun Solaris and Microsoft coexistence by integrating MS Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux variations including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
MOM 2005 Case Studies
Top Microsoft Operations Manager Case Study
Before Progent’s MOM-based solution, system problems were handled reactively, after workers complained about them. With the benefit of proactive, computer generated alerts and trend reports created by Microsoft Operations Manager, Progent is now able to fix server issues before they becomes critical enough to impact network availability. Thanks to MOM, Progent can deal with potential problems before clients suspect that the problems are there. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer small company networks enterprise-class service continuity, security and performance.
Server One-On-One Training
Top Ranked Microsoft Certified Expert Server Training
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Mid-size businesses who work with familiar independent service providers or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
Support Outsourcing SQL 2008
Microsoft MS SQL Server 2008 Network Consultant
SQL Server 2008 offers powerful, familiar tools to computer experts and network users, lessening the difficulty of creating, deploying, administering, and using company information and analytical programs on platforms ranging from mobile devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2008 call for an IT consultant with real-world experience and wide knowledge in planning and building data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
Microsoft Outsourcing SQL Server 2019 Cybersecurity
Top Quality SQL Server 2019 on Linux Remote Troubleshooting
Progent's certified SharePoint 2019 and SharePoint Online experts offer affordable online and onsite consulting, application development, and troubleshooting services for organizations of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can assist customers design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based components into a cohesive information management solution.
Exchange Server 2003 Troubleshooting
Exchange Server 2003 Network Consultant
Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2003 migration strategy that avoids productivity downtime, reduces long-term service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-site upgrades, Progent offers the background to finish your move quickly and affordably. Progent's Exchange 2003 support, troubleshooting, and design offerings include expertise with the integration of third-party add-ons to Exchange Server 2003 that are in keeping with your business needs.
Network Monitoring Online Support
24x7 Network IT Services
Even if your business has a minimal network services staff and a limited technology budget, your information network can still feature the same high reliability and responsiveness that once needed a substantial in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier IT professionals, the latest system management software for 24x7 monitoring and alerts, and cost-effective support programs such as a help desk service to keep your mission-critical network applications and hardware operating.
Consulting Services Microsoft SQL
After Hours Specialists SQL Server Replication
SQL Server 2005 offers indispensable, familiar tools to computer professionals as well as to information workers, lessening the complexity of creating, deploying, administering, and accessing company data and database applications in environments ranging from handheld devices to corporate data systems. The complexity and integration demands of Microsoft SQL Server 2005 call for an IT consultant with real-world expertise and wide knowledge in planning and deploying data-driven, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Small Business IT Consulting Firm Small Business
Small Office Network Consulting Firms
For small businesses interested in Progent's network support outsourcing, design expertise, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.
Small Business IT Outsourcing Small Business
Cisco and Microsoft Certified Experts Small Office Software Support
Progent provides the help of Microsoft and Cisco-Premier network support experts to offer clients economical alternatives to help companies optimize the benefits of Microsoft and Cisco technology. For environments that span from remote offices to large enterprises, Progent's expert engineers can show you how to improve your information system's e-mail architecture, protection, reliability, performance, and system management.
Remote CISM Security Security Online Help Supplemental Call Center
Call Desk Sharing Consulting
Progent provides several basic types of Helpdesk support including Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft professionals gives your clients instant access to a dependable technical resource with extensive experience providing phone support and online repair for IT systems based on Microsoft technology. Progent's focus is on earning the support Helpdesk a respected image as a solid contributor to company productivity. Progent's goal is to fix and not merely report problems.
Office Wireless Consultants
Building-to-building Wireless Consulting
Progent’s wireless engineers can help small businesses design, choose, evaluate, install and support secure building-to-building wireless bridging products that integrate transparently into your IT network while offering a degree of protection that equals or excels wireline connections. Progent offers experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can show you how to identify and deploy the wireless connectivity solutions that match your company needs.
Award Winning Online Technical Support SQL Server 2012 Performance Tuning
SQL Server 2012 Reporting Services Technical Support Services
Progent offers the support of certified engineers and seasoned software developers, DBAs, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and certified data security consultants to assist you to evaluate the potential advantages of Microsoft SQL Server 2012 for your organization, install test environments at your datacenter or at Progent's test lab, design and carry out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS solutions, and define a cost-effective and safe IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
Desktop Technology Implementation Support
Small Office Computer Consultants Desktop
Progent can deliver a wide range of cost-effective support services to help you to deploy, integrate, repair, and manage workstations and laptops powered by Windows, macOS and OS X, or various editions of Linux. Progent can offer onsite or remote assistance for individual machines or laptops or work with your business to design and carry out a large-scale migration to new or updated operating system platforms and applications. Progent can also provide consultants and technical workers to help your company to plan for and complete a company relocation or consolidation designed to cause minimal disruption of your productivity.
Network Recovery Microsoft Windows 10 Upgrade
Windows 10 Training On-site Technical Support
Progent's Microsoft-certified consultants can assist organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Windows. Online and on-premises assessment and upgrade support for Microsoft Windows 10 provided by Progent's consultants include ROI analysis, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, data and identity security, streamlined provisioning and administration, network infrastructure optimization, Wi-Fi support, business continuity planning, custom training for IT support staff and end users, and post-migration consulting support.
Windows 8.1 Wireless Onsite Technical Support
Microsoft Windows 8.1 Migration Consultant
Microsoft Windows 8.1 is designed to power computers from smartphones and slates to power-user desktops. An abundance of innovative features, including its touchscreen support and signature live tiles GUI, offer a broad range of advantages for organizations who understand how to exploit them. Progent's Windows consultants can assist bring your organization up the learning curve with Microsoft Windows 8.1 and show you how to gain maximum competitive advantage from the product's various new and enhanced technologies.
Tech Support Outsource Value Pricing
Consultant Hourly Rate Engineer
Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity eliminates big bills for quick solutions so you will not be tempted to allow minor problems to fester.
CISSP Certified Security Microsoft Windows Server 2012 Clusters IT Services
Windows 2012 Failover Clustering Support and Help
Progent's certified failover clustering experts can assist businesses to evaluate the advantages of utilizing Microsoft Windows Server 2012 clustering to build an advanced fault-tolerant/disaster recovery strategy, assist your organization to plan and install a Windows Server 2012 system, deliver online and on-premises consulting expertise and technical support for failover clusters that include physical servers or virtual machines, and help you to streamline the administration of clustered servers.
