In addition to providing rapid access to top-tier network consultants and subject matter experts to assist Waltham, Massachusetts organizations to resolve discrete IT problems or strategic projects, Progent offers temporary staffing to deal with more broadly defined services such as desktop help, network administration, and Help Desk response. On-demand staffing makes it possible for businesses to respond to anticipated or unplanned increases in the need for network services, which may be caused by situations such as company mergers, site moves, platform upgrades, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Short-term IT staff augmentation can also fill voids left by the absence of full-time IT personnel due to vacations, illness, termination, etc.
Benefits of Progent's Temporary Staffing Services
Progent's temporary supplemental staffing services give organizations the ability to react to surges in demand for network services without being saddled with the expense and delays that come with vetting and recruiting professional IT help and without the burden of adding to your in-house staff size.
Key features of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid availability of reliable network pros
- Easy initiation, cessation, and resumption of services
- Transparent augmentation of your in-house network support team
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Strong relationship with a world-class, full-service resource for IT support
Progent's co-managed Help Desk program is a specialized flexible staff expansion alternative that allows IT groups to divide the work of Help Desk Call Center support seamlessly between their in-house network staff and Progent's nationwide team of IT support experts. Working as a transparent extension of your in-house Call Center, Progent's co-managed Call Center program is a joint service alternative powered by the leading group PSA tool for managing, service requests, ticketing, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing online and on-premises IT services for organizations of all sizes throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Waltham, Massachusetts Companies
Progent's seasoned team of certified engineers offers Waltham, Massachusetts businesses a wide range of remote consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term Staffing Services for Waltham, Massachusetts Organizations
To learn more details about Progent's temporary staffing services for Waltham, Massachusetts organizations, call 800-993-9400 or visit Contact Progent.