In addition to offering fast access to guidance from top-tier IT professionals and subject matter experts (SBEs) to help Waltham, Massachusetts companies to resolve discrete IT issues or longer-term initiatives, Progent can provide short-term staff augmentation to deal with more generalized assistance like PC support, IT management, and Help Desk call center services. On-demand staffing makes it possible for businesses to respond to anticipated or surprise peaks in demand for IT personnel, which may be caused by situations such as company mergers, data center moves, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory changes. Temporary staffing can also cover gaps resulting from the absence of in-house IT personnel due to vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's temporary supplemental staffing services give organizations the ability to respond to increases in demand for network services without dealing with the costs and hassle that come with vetting and recruiting reliable IT help and without the burden of adding to your in-house staff size.
Key features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Fast access to proven IT pros
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your full-time IT team
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Close working relationship with a top-level, full-spectrum source for IT support
Progent's shared Help Desk program is a specialized flexible staff expansion alternative that enables IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time network personnel and Progent's nationwide pool of IT support experts. Working as a seamless extension of your in-house Call Center, Progent's co-managed Call Center program is a joint service alternative based on by the industry's leading group professional services tool for streamlining, service requests, ticketing, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT expertise for businesses throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Waltham, Massachusetts Organizations
Progent's veteran roster of certified consultants and technical experts can deliver Waltham, Massachusetts companies a wide array of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary Staff Augmentation for Waltham, Massachusetts Companies
To learn more about Progent's temporary staff augmentation services for Waltham, Massachusetts businesses, call 800-993-9400 or visit Contact Progent.