In addition to providing fast access to guidance from high-level IT professionals and subject matter experts to help Waltham, Massachusetts companies with discrete technical issues or strategic initiatives, Progent offers temporary staffing to deliver more generalized assistance such as desktop support, IT management, and Call Center response. On-demand staffing makes it possible for businesses to deal with anticipated or surprise surges in demand for IT personnel, which may result from situations like mergers and acquisitions, site moves, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Temporary staffing can also fill gaps left by the absence of in-house IT personnel because of vacations, health issues, resignation, etc.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term staff augmentation services give organizations the versatility to respond to increases in demand for IT personnel without dealing with the expense and hassle that come with vetting and hiring professional IT personnel and without the risk of adding to your in-house staff size.
Key features of Progent's temporary staff augmentation services include:
Progent's Shared Center Service
- Fast availability of seasoned network pros
- Simple engagement, termination, and resumption of services
- Transparent augmentation of your full-time IT team
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Close relationship with a world-class, full-service source for network support
Progent's co-managed Call Center program is a specialized flexible staff augmentation alternative that enables IT groups to divide the responsibilities of Help Desk support transparently between their internal IT staff and Progent's nationwide pool of technical support experts. Working as a transparent extension of your full-time Call Center, Progent's co-managed Help Desk service is a collaborative service solution based on by the leading group PSA platform for managing, service requests, ticketing, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises network services for businesses throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Waltham, Massachusetts Businesses
Progent's veteran team of certified consultants and technical experts offers Waltham, Massachusetts businesses a wide array of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for Waltham, Massachusetts Organizations
To find out more about Progent's temporary staff augmentation services for Waltham, Massachusetts businesses, call 800-993-9400 or visit Contact Progent.