Mac, Linux, Solaris Expertise

Progent provides national remote technical support and consulting services for companies who operate Apple macOS and OS X environments or whose information systems have a combination of Apple macOS and OS X with Microsoft products. Remote technical support offers optimum return for your IT budget by extending user productivity and reducing the time charged for network repair services. Advanced online access technology and skilled technicians and engineers combine to enable Progent to solve most IT problems quickly without needlessly expending time and dollars by making trips to your site. In the vast majority of cases your network problems can be dealt with over the phone or through a mix of telephone help and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA and CISM premier security professionals to assist you with the most difficult system problems.

Progent bills for online support on a per-minute basis. This means you are charged just for services delivered. Progent imposes no initialization fee. Many online service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity and straightforward pricing policy save you from big invoices for quick fixes.

Apple macOS and OS X, Cisco Infrastructure, Microsoft Windows, and Security Experts
Progent's online support engineers have certified skills in a broad range of technologies. This scope of technical skills allows Progent's consultants to manage virtually any crisis likely to occur in your information system. In addition to providing expert help for computers powered by macOS and Mac OS X and Apple iPhone integration and management, Progent's engineers have earned high-level certifications from Cisco including Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To support clients with multi-platform environments that incorporate Windows platforms, Progent also provides the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Support services offered by Progent's IT engineers include:

• Support Services for macOS and Mac OS X Integration
  Progent's Apple macOS and OS X online consulting services address a broad spectrum of computer technology including network infrastructure, email systems, backup/restore mechanisms, system and process security, macOS and Mac OS X and Windows coexistence, virtualization products for server hardware consolidation and easy administration, and transitioning from legacy systems to Windows or Linux solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.

  Progent's macOS and Mac OS X support engineers can provide urgent phone-based help analyzing problems within UNIX/Linux networks based on popular variants of UNIX including: macOS and Mac OS X, Solaris, IBM AIX Operating System, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including RedHat, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo.

• Premier Cisco Infrastructure Consultants
  The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network consultants, and indicates that an individual's networking knowledge is at the expert level. CCIEs can resolve the most difficult problems encountered in network design, integration, management, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and, if necessary, coming up with workarounds or obtaining software patches to fix problems. CCIEs represent an excellent value because their deep expertise enables them to resolve the most intractable problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or days with identical problems that CCIEs can resolve in a few minutes.

  Progent is one of the few consulting organizations that makes CCIEs available online to assist small and mid-size businesses. Progent offers quick contact with a CCIE by telephone so that you can get timely support for urgent network issues that are hurting worker productivity but are outside the experience of your local IT support resources. Progent's CCIE support experts can tie into your network using state-of-the-art on-line troubleshooting tools in order to provide fast and economical analysis and repair of urgent network problems. To learn how to get in touch with a Progent CCIE for immediate assistance with your network, visit Urgent Support.

  Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet and Meraki Wi-Fi access points, VoIP systems, Catalyst Series switches, plus protection and Virtual Private Network solutions.

• Authorized Microsoft Experts
  Progent's Microsoft-authorized engineers can provide phone-based computer support and IT help for entire set of Microsoft server and office productivity solutions. Designated a Microsoft Certified Partner, Progent can deliver your company the help of consulting engineers who can show you how to implement, support and administer any Microsoft Server such as Microsoft Windows 2012 R2 Server, Windows Server Essentials, SQL Server, Exchange Server, SQL Server, SharePoint, Forefront Server, Lync Server, SBS Server, and Project Server.

• Certified Network Security Experts
  Progent can give you access to accredited CISM and CISSP security consultants to offer a range of security services that can enhance the defenses of your Apple macOS and OS X network against attacks or help your business to recover quickly from a penetration. Security solutions available from Progent include: in depth security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

Progent's Remote Technical Support Tools
Progent has refined an advanced array of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of online services. Progent offers secure VPN connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco, WatchGuard and Checkpoint. Safe VPN remote access allows the consultants of Progent's online support team to link to your system remotely without violating network security. Progent's advanced customer support management application includes comprehensive histories for all provided service. Each authorized Progent staff consultant has full access to all the details of services delivered by any staff engineer to every client. This database of problems and fixes, plus false alarms and miscues, is organized as a readily searchable proprietary knowledge base that allows Progent's support experts to communicate their experiences company-wide to ensure that the general effectiveness of Progent's support expands daily.

In addition, Progent can provide country-wide remote monitoring services based on System Center Operations Manager, configured by Progent for your business so your computer maintenance is proactive and automated. By anticipating potential problems before they cause network outages, automated monitoring can avoid disruptive and expensive network breakdowns.

Help Desk Call Center Outsourcing
Progent provides three basic types of Help Desk services : Microsoft and Apple macOS and OS X Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Call Center resources), and Help Desk Operations Consulting and Staffing. Progent is a Authorized Partner and Progent's Help Desk team of macOS and Mac OS X experts and authorized Microsoft consultants gives your customers easy contact with a reliable support group with extensive experience providing phone help and online repair for networks based on Microsoft and Apple Mac technology. Progent's focus is on earning the Helpdesk a positive image as a key contributor to company performance, and Progent's goal is to resolve and not merely record problems.

How to Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with macOS and Mac OS X technology, go to Progent's urgent remote support, phone 1-800-993-9400, or go to Contact Progent.