Mac, Linux, Solaris Expertise

Progent offers nationwide urgent phone support and troubleshooting services for companies who operate Apple macOS and OS X environments or whose IT systems have a mix of macOS and Mac OS X with Microsoft technology. Remote network consulting provides maximum leverage for your IT budget by extending client efficiency and reducing the time billed for network analysis and repair. Sophisticated online access utilities and skilled service specialists and consultants allow Progent to handle most network issues quickly without wasting time and dollars by traveling to your site. In most cases your network issues can be dealt with over the phone or via a mix of phone support and online access. Progent can make available Cisco CCIE network engineers and CISM and CISSP certified security specialists to assist with the most challenging system issues.

Progent bills for remote help by the minute. As a result, you are invoiced exclusively for services received. Progent asks for no service activation fee. Many remote support companies demand large minimum payments or bill for every fifteen minutes or longer. Progent's one-minute granularity and straightforward pricing policy eliminate big invoices for quick fixes.

Apple macOS and OS X, Cisco, Microsoft Windows, and Security Experts
Progent's remote support professionals have expertise in a broad array of disciplines. This scope of capability makes it possible to manage virtually any crisis likely to occur in your information system. In addition to providing expert help for computers powered by macOS and Mac OS X as well as iPhone and iPad integration, Progent's consultants have been awarded high-level certifications from Cisco that include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with multi-OS networks that include Windows technology, Progent also provides access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Support services available from Progent's network consultants include:

• Support Services for macOS and Mac OS X Integration
  Progent's Apple macOS and OS X phone-based consulting services address a wide range of computer technology including system architecture, messaging systems, backup/restore mechanisms, network and operational security, Apple macOS and OS X and Windows coexistence, virtual server products for server hardware economization and easy management, and migration from older applications to Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.

  Progent's Apple macOS and OS X support engineers can offer emergency phone-based help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including: macOS and Mac OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or major Linux distributions such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo.

• Premier Cisco CCIE Consultants
  The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking professionals, and certifies that a person's technical knowledge is at the expert level. CCIEs can resolve the most challenging problems encountered in network design, integration, administration, security, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network management tools and, if needed, coming up with alternate approaches or installing software updates to fix problems. CCIEs are an excellent value since their depth of experience enables them to resolve even the most complex problems rapidly. In common cases, less seasoned consultants can struggle for hours or days with identical problems that Cisco CCIEs can resolve in minutes.

  Progent is one of the few service providers that makes CCIEs available online to help small and mid-size businesses. Progent can provide quick access to a CCIE by phone so that you can get timely help for complex network problems that are impacting worker productivity but are outside the scope of your ordinary network support personnel. Progent's CCIE consultants can connect to your environment via secure remote support technology in order to perform fast and affordable analysis and remediation of critical network trouble. To learn how to get in touch with a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.

  Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading line of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet and Meraki Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and VPN products.

• Authorized Microsoft Support
  Progent's Microsoft-authorized experts offer online computer repair and information system expertise for all Microsoft server and office productivity technology. Authorized as a Microsoft Partner, Progent can deliver your business the help of support engineers who can assist to implement, troubleshoot and administer any Microsoft Server such as Microsoft Windows 2012 R2 Server, Windows Server Essentials, SQL Server, Microsoft Exchange Server, Microsoft SQL Server, SharePoint Server, Forefront TMG, Lync Server, SBS Server, and Project Server.

• Premier IT Security Consultants
  Progent can provide accredited CISM and ISSAP security consultants to deliver a range of system protection solutions that can strengthen the protection of your macOS and Mac OS X network against attacks or help your business to recuperate rapidly from a penetration. Security solutions available from Progent include: in depth security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm attacks; setting up firewalls; designing secure techniques for off-site and mobile access; protecting your messaging system from spam and DHA attacks; and offering round-the-clock proactive monitoring.

Progent's Online Support Tools
Progent has refined an advanced set of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of remote services. Progent offers secure VPN connectivity support for VPN gateways from multiple sources such as Microsoft, Cisco, WatchGuard and Netscreen. Secure VPN remote access permits the consultants of Progent's online support team to connect to your system without compromising network security. Progent's advanced customer support reporting application keeps thorough histories for all delivered service. Each authorized Progent team consultant has complete access to all the specifics of support delivered by any team member to every client. This database of issues and resolutions, as well as false alarms and mistakes, is organized as an easily retrievable proprietary database that enables Progent's technical experts to share their knowledge company-wide to ensure that the overall efficiency of Progent's support improves daily.

In addition, Progent offers country-wide remote monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so your computer maintenance is proactive and automated. By detecting emerging issues before they result in downtime, remote monitoring can avoid stressful and expensive service breakdowns.

Call Center Outsourcing
Progent offers three essential programs for Helpdesk services : Microsoft and macOS and Mac OS X Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (a seamless extension of your existing Helpdesk resources), and Call Center Consulting and Staffing Services. Progent is a Authorized Partner and Progent's Help Desk staff of Apple macOS and OS X experts and authorized Microsoft engineers gives your clients convenient contact with a reliable support group with years of background delivering phone support and online troubleshooting for IT systems based on Microsoft and Apple Mac technology. Progent's concentration is on earning the Help Desk a positive reputation as a key contributor to company productivity, and Progent's goal is to fix rather than merely report problems.

How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Apple macOS and OS X networking, visit Progent's urgent phone-based help, telephone 1-800-993-9400, or go to Contact Progent.