Immediate Remote Support for Apple Mac OS XProgent offers national urgent help and consulting services for businesses that run Apple macOS and OS X networks or whose IT systems have a mix of macOS and Mac OS X with Microsoft Windows products. Remote IT help offers optimum leverage for your information technology dollar by extending client productivity and reducing the time charged for network repair services. Advanced remote access tools and experienced service specialists and consultants combine to enable Progent to handle most network issues quickly without wasting time and money by traveling to your location. In the vast majority of cases your IT problems can be dealt with over the phone or via a mix of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security professionals to assist you with the most difficult network problems.

Progent charges for phone support per minute. Consequently, you are charged exclusively for support received. Progent asks for no initialization fee. Many online service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple pricing policy save you from large tabs for quick solutions.

macOS and Mac OS X, Cisco, Microsoft Windows, and Network Security Support
Progent's online support professionals have expertise in a wide range of technologies. This breadth of technical skills makes it possible to handle almost any crisis likely to occur in your network. In addition to offering advanced support for computers powered by macOS and Mac OS X and iPhone integration and management, Progent's engineers have earned high-level certifications from Cisco that include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with multi-platform environments that include Windows platforms, Progent also offers the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Support services offered by Progent's IT engineers include:

  • Support Services for Apple macOS and OS X Technology
    Progent's Apple macOS and OS X phone-based support services address a broad array of computer technology including network architecture, email solutions, backup and recovery mechanisms, system and process security, Apple macOS and OS X and Windows coexistence, virtualization technologies for server hardware consolidation and easy administration, and migration from older systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

    Progent's macOS and Mac OS X support engineers can offer urgent phone-based help analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including: Apple macOS and OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo.

  • Certified Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network professionals, and indicates that an individual's networking skill ranks at the expert level. CCIEs can handle the most challenging problems associated with network planning, deployment, management, security, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and, if necessary, developing workarounds or obtaining software updates to resolve problems. CCIEs are an exceptional value since their depth of experience allows them to fix even the most intractable problems quickly. In many instances, less seasoned consultants can struggle for many hours or even days with the same problems that certified CCIEs can fix in minutes.

    Progent is among the rare service organizations that makes CCIEs accessible online to help small and mid-size companies. Progent offers fast contact with a CCIE by phone so that you can get timely help for complex network problems that are hurting business productivity but are outside the experience of your local IT support providers. Progent's CCIE consultants can connect to your network using state-of-the-art remote troubleshooting tools in order to provide quick and affordable analysis and repair of critical system trouble. To find out how to contact a Progent CCIE for timely assistance with your IT infrastructure, visit Urgent Support.

    Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet and Meraki wireless access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as protection and Virtual Private Network solutions.

  • Authorized Microsoft Support
    Progent's Microsoft-certified experts offer online network troubleshooting and information system support for entire set of Microsoft server and office productivity solutions. Authorized as a Microsoft Partner, Progent can provide your company the help of consulting professionals who can show you how to integrate, maintain and administer any Microsoft Server such as Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, SQL Server, Exchange Server, Microsoft SQL Server, SharePoint, Forefront Server, Microsoft Lync Server, Small Business Server, and Project Server.

  • Premier Network Security Consultants
    Progent can provide qualified CRISC and GIAC security engineers to offer a variety of system protection solutions to enhance the defenses of your Apple macOS and OS X environment against attacks or assist your business to recover rapidly from a breach. Security solutions offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile access; safeguarding your messaging system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

Progent's Remote Support Technologies
Progent has fine tuned an extensive set of tools and technologies that allow the Technical Response Center to deliver world-class remote services. Progent offers secure Virtual Private Network access support for VPN gateways from a variety of sources including Microsoft, Cisco, WatchGuard and Checkpoint. Safe VPN online connectivity allows the engineers of Progent's online support team to connect to your system remotely without violating network security. Progent's highly evolved service reporting system keeps thorough histories for all provided service. Each certified Progent staff consultant has complete access to all the details of services delivered by any staff engineer to every customer. This history of problems and fixes, plus false alarms and miscues, is organized as a readily searchable proprietary database that allows Progent's support experts to communicate their experiences with the whole team to ensure that the general efficiency of Progent's technical support expands daily.

In addition, Progent can provide nationwide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating emerging issues before they cause downtime, automated monitoring can minimize disruptive and expensive service crises.

Help Desk Call Center Outsourcing
Progent provides several basic programs for Help Desk services including Microsoft and macOS and Mac OS X Help Desk Outsourcing Services, Virtual Help Desk Services (a transparent supplement to your current Call Center resources), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of macOS and Mac OS X professionals and certified Microsoft consultants gives your clients easy access to a dependable technical group with years of experience providing phone support and remote access troubleshooting for IT systems powered by Microsoft and Apple Mac technology. Progent's concentration is on earning the Call Center a positive image as a solid contributor to business productivity, and Progent's target is to resolve and not merely record problems.

How to Contact Progent's Online Service Experts
To contact Progent about emergency remote help with Apple macOS and OS X products, visit Progent's urgent online help, telephone 1-800-993-9400, or visit Contact Progent.

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