Progent offers national remote technical support and troubleshooting services for companies who run Apple macOS and OS X networks or whose information systems include a combination of Apple macOS and OS X with Microsoft Windows technology. Online technical support offers maximum return for your IT dollar by protecting client productivity and reducing the hours billed for network analysis and repair. Sophisticated remote access technology and experienced technicians and consultants allow Progent to solve most IT issues rapidly without wasting time and dollars by traveling to your location. In the vast majority of cases your network problems can be remediated by telephone or via a mix of telephone support and online access. Progent can put you in touch with Cisco CCIE network experts and CISA premier security specialists to assist with the toughest network issues.
Progent bills for phone help by the minute. Because of this, you pay only for support delivered. Progent asks for no service activation fee. Many online support organizations demand substantial minimum payments or bill for every quarter hour or longer. Progent's small granularity and straightforward pricing model eliminate large tabs for fast solutions.
Apple macOS and OS X, Cisco, MS Windows, and Security Support
Progent's remote support professionals have certified skills in a broad range of disciplines. This breadth of capability makes it possible to handle virtually any crisis likely to take place in your network. In addition to offering advanced help for computers based on by Apple macOS and OS X as well as Apple iPhone and iPad integration, Progent's engineers have been awarded high-level certifications from Cisco including Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To support customers with mixed-platform networks that include Microsoft Windows platforms, Progent also offers the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Expertise offered by Progent's network engineers include:
Support Services for macOS and Mac OS X Integration
Progent's Apple macOS and OS X remote consulting services address a wide array of computer technology such as network infrastructure, email systems, backup and recovery platforms, system and process security, macOS and Mac OS X and Microsoft Windows coexistence, virtualization technologies for server consolidation and easy administration, and transitioning from older systems to Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's macOS and Mac OS X support engineers can offer emergency remote help resolving problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Apple macOS and OS X,
IBM AIX Operating System,
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Premier Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking consultants, and certifies that an individual's technical skill ranks at the expert level. CCIEs can resolve even the most complex problems associated with network design, deployment, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and, if needed, developing workarounds or obtaining software updates to fix problems. CCIEs are an exceptional value since their deep expertise allows them to fix the most complex problems quickly. In many cases, less qualified consultants can wrestle for many hours or days with the same tasks that certified CCIEs can fix in a few minutes.
Progent is among the rare consulting providers that makes CCIEs accessible online to support small and mid-size businesses. Progent offers quick access to a CCIE by telephone so that you can get timely support for urgent network problems that are hurting worker efficiency but are outside the experience of your local IT maintenance personnel. Progent's CCIE engineers can connect to your network by means of state-of-the-art on-line troubleshooting tools in order to provide quick and affordable analysis and remediation of critical network problems. To find out how to talk to a Progent CCIE for immediate assistance with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading selection of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM, protected broadband and integrated services routers, Aironet and Meraki wireless APs, VoIP phones and systems, Catalyst switches, as well as security and VPN products.
Certified Microsoft Expertise
Progent's Microsoft-certified consultants can provide online computer support and consulting support for all Microsoft server and office productivity technology. As a Microsoft Certified Partner, Progent can provide your business the help of consulting engineers who can show you how to integrate, maintain and manage any Microsoft Windows Server including Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, Microsoft SQL Server, Exchange Server, Microsoft SQL Server, Microsoft SharePoint Server, Forefront Server, Microsoft Lync Server, Small Business Server, and Project Server.
Premier IT Security Specialists
Progent can provide qualified CISM and CISSP security consultants to offer a variety of security services to improve the defenses of your Apple macOS and OS X network against attacks or assist you to recover quickly from a penetration. Security services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent's Remote Support Technologies
Progent has fine tuned an advanced array of tools and mechanisms that enable the Remote Support Team to deliver world-class remote services. Progent offers protected VPN connectivity support for gateways from a variety of sources including Microsoft, Cisco, SonicWall and Checkpoint. Safe VPN remote connectivity permits the consultants of Progent's Technical Response Center to link to your network remotely without compromising network security. Progent's advanced service management application includes comprehensive histories for all provided support. Each authorized Progent team consultant has full access to all the specifics of services provided by any staff member to each customer. This history of issues and resolutions, plus false alarms and mistakes, is organized as a readily retrievable proprietary database that allows Progent's technical professionals to share their knowledge company-wide to ensure that the overall quality of Progent's technical support improves daily.
In addition, Progent offers country-wide remote monitoring support powered by System Center Operations Manager, adapted by Progent for your business so that your computer support is proactive rather than reactive. By anticipating emerging issues before they cause downtime, system monitoring can avoid stressful and expensive service breakdowns.
Help Desk Outsourcing
Progent provides several essential types of Helpdesk services : Microsoft and macOS and Mac OS X Help Desk Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your existing Call Center team), and Help Desk Operations Consulting and Staffing. Progent is a Authorized Partner and Progent's Help Desk staff of macOS and Mac OS X professionals and authorized Microsoft engineers gives your clients easy access to a reliable support group with years of background delivering telephone-based help and remote access repair for networks powered by Microsoft, Apple Mac and Cisco technology. Progent's concentration is on earning the Help Desk a respected reputation as a key contributor to company productivity, and Progent's target is to fix rather than simply report problems.
How to Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with Apple macOS and OS X technology, go to Progent's urgent remote support, phone 1-800-993-9400, or refer to Contact Progent.