Fast Phone Support for Apple MacProgent provides nationwide urgent help and consulting services for companies that operate Apple macOS and OS X environments or whose information systems include a mix of Apple macOS and OS X with Microsoft Windows technology. Remote technical support offers maximum return for your IT budget by preserving user efficiency and reducing the time billed for network analysis and repair. Advanced remote support technology and experienced service specialists and engineers combine to enable Progent to solve the majority of network problems quickly without wasting time and money by traveling to your location. In most situations your IT problems can be remediated over the phone or through a combination of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP and ISSAP premier security professionals to assist with the toughest system issues.

Progent charges for phone help by the minute. Because of this, you owe only for services received. Progent requires no startup fee. Many remote service companies demand large minimum fees or bill for every fifteen minutes or longer. Progent's small granularity and straightforward billing model do away with big invoices for speedy solutions.

Apple macOS and OS X, Cisco, MS Windows, and Network Security Support
Progent's remote consulting professionals have certified skills in a broad array of disciplines. This breadth of capability makes it possible to manage virtually any emergency likely to take place in your network. In addition to providing advanced help for computers powered by macOS and Mac OS X as well as Apple iPhone integration and management, Progent's consultants have earned top-level certifications from Cisco that include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.

To provide assistance to clients with multi-platform environments that include Windows platforms, Progent also offers the support of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Support services offered by Progent's IT engineers include:

  • Support Services for macOS and Mac OS X Integration
    Progent's Apple macOS and OS X online support services address a wide range of computer technology such as system architecture, email systems, backup/restore mechanisms, system and operational security, Apple macOS and OS X and Microsoft Windows coexistence, virtual server products for server consolidation and easy management, and migration from legacy systems to Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's Apple macOS and OS X support engineers can offer emergency remote assistance analyzing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux distributions including RedHat, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux.

  • Premier Cisco CCIE Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network professionals, and indicates that a person's networking skill is at the expert level. CCIEs can resolve the most challenging issues associated with network design, integration, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and, if necessary, developing workarounds or obtaining software updates to correct problems. CCIEs represent an exceptional value because their depth of expertise allows them to solve even the most complex problems quickly. In many cases, less seasoned consultants can struggle for hours or days with identical tasks that Cisco CCIEs can resolve in a few minutes.

    Progent is among the rare consulting firms that makes CCIEs accessible online to assist small and mid-size companies. Progent offers fast access to a CCIE by phone so that you can get timely support for urgent network issues that are hurting worker productivity but are beyond the scope of your local IT support resources. Progent's CCIE support experts can tie into your network via state-of-the-art on-line support tools in order to perform fast and economical analysis and repair of urgent system problems. To find out how to contact a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM, secure high-speed and integrated services routers, Aironet and Meraki Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as protection and Virtual Private Network (VPN) products.

  • Certified Microsoft Support
    Progent's Microsoft-qualified consultants can provide remote computer repair and consulting expertise for the complete line of Microsoft server and office productivity technology. Being a Microsoft Certified Partner, Progent can offer your company the expertise of consulting engineers who can show you how to implement, troubleshoot and manage any Microsoft Windows Server such as Microsoft Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, SQL Server, Exchange Server, Microsoft SQL Server, SharePoint, Forefront TMG, Lync Server, Small Business Server, and Project Server.

  • Certified Network Security Consultants
    Progent can give you access to certified CISM and CISSP security consultants to offer a range of security solutions to enhance the defenses of your Apple macOS and OS X network against assaults or help you to recuperate quickly from a breach. Security solutions available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your email system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.

Progent's Online Service Technologies
Progent has refined an extensive array of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of remote help. Progent offers secure VPN connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, SonicWALL and Checkpoint. Secure VPN online access permits the engineers of Progent's Technical Response Center to link to your network remotely without violating system security. Progent's advanced customer support reporting system includes thorough histories for all delivered support. Each authorized Progent team consultant has full access to all the specifics of services delivered by any team member to each customer. This history of issues and fixes, as well as false alarms and miscues, is organized as an easily searchable internal database that allows Progent's technical professionals to share their experiences company-wide to ensure that the general quality of Progent's support expands continuously.

In addition, Progent offers country-wide online monitoring support powered by System Center Operations Manager (SCOM), configured by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they cause network outages, remote monitoring can minimize disruptive and expensive network crises.

Help Desk Call Center Support
Progent provides three basic programs for Helpdesk support including Microsoft and Apple macOS and OS X Helpdesk Outsourcing Support Services, Virtual Help Desk Services (which are a transparent extension of your existing Help Desk resources), and Call Center Process Consulting and Staffing. Progent is a Microsoft {Certified Partner and Progent's Help Desk staff of macOS and Mac OS X professionals and authorized Microsoft engineers gives your clients convenient access to a reliable support resource with years of background delivering phone help and online repair for networks powered by Microsoft and Apple Mac technology. Progent's concentration is on earning the Helpdesk a positive image as a key contributor to company productivity, and Progent's aim is to resolve and not merely report problems.

How to Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based help with Apple macOS and OS X products, visit Progent's urgent phone-based help, telephone 1-800-993-9400, or go to Contact Progent.