Urgent Phone Support for Apple Mac OS XProgent offers nationwide urgent technical support and consulting services for companies that run macOS and Mac OS X networks or whose IT systems have a mix of macOS and Mac OS X with Microsoft Windows products. Online technical support provides maximum return for your IT dollar by preserving user efficiency and limiting the time billed for computer analysis and repair. Advanced remote support technology and skilled service specialists and engineers combine to enable Progent to solve most network problems rapidly without needlessly expending time and dollars by making trips to your site. In the vast majority of situations your IT issues can be remediated by telephone or via a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP premier security professionals to help you with the most difficult system problems.

Progent charges for telephone-based service by the minute. This means you are invoiced exclusively for services received. Progent imposes no initialization fee. Many remote service companies impose substantial minimum payments or bill for every quarter hour or longer. Progent's small granularity and straightforward billing model save you from big tabs for speedy repairs.

Apple macOS and OS X, Cisco Infrastructure, MS Windows, and Security Support
Progent's online consulting engineers have expertise in a wide array of technologies. This breadth of capability makes it possible to handle almost any emergency likely to occur in your information system. In addition to providing expert support for computers powered by macOS and Mac OS X as well as Apple iPhone and iPad integration, Progent's consultants have been awarded top-level certifications from Cisco including Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To support clients with mixed-OS environments that include Windows platforms, Progent also provides the support of consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager consultants, CISSP specialists, and ISSAP engineers.

Support services offered by Progent's IT consultants include:

  • Support Services for macOS and Mac OS X Integration
    Progent's macOS and Mac OS X online consulting services cover a wide spectrum of information technology such as system infrastructure, messaging solutions, backup/restore mechanisms, network and process security, macOS and Mac OS X and Windows coexistence, virtualization products for server hardware economization and easy administration, and migration from older applications to Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.

    Progent's macOS and Mac OS X support engineers can provide urgent phone-based help diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including: Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or important Linux distributions including RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo.

  • Certified Cisco Consultants
    The CCIE credential is the premier recognition for networking consultants, and indicates that an individual's networking knowledge ranks at the master level. CCIEs can resolve the most challenging problems surrounding network design, integration, administration, security, and troubleshooting. CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and, if necessary, coming up with alternate approaches or installing software updates to resolve problems. CCIEs are an exceptional value because their depth of experience allows them to solve even the most complex problems quickly. In many cases, less seasoned consultants can struggle for many hours or days with identical problems that certified CCIEs can resolve in a few minutes.

    Progent is one of the few service organizations that makes CCIEs accessible online to assist small and medium sized businesses. Progent can provide quick access to a CCIE by telephone so that you can receive timely help for urgent network problems that are hurting worker efficiency but are outside the experience of your ordinary IT support personnel. Progent's CCIE support experts can connect to your environment by means of state-of-the-art remote support tools in order to provide quick and economical diagnosis and repair of urgent network trouble. To find out how to contact a Progent CCIE for immediate help with your IT infrastructure, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading line of networking products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM, secure broadband and IS routers, Aironet and Meraki wireless access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus security and VPN technology.

  • Authorized Microsoft Support
    Progent's Microsoft-authorized experts can provide remote computer repair and IT expertise for all Microsoft server and office productivity solutions. Authorized as a Microsoft Certified Partner, Progent can offer your company the help of consulting professionals who can assist to integrate, maintain and administer every Microsoft Server such as Windows 2012 R2 Server, Windows Server Essentials, Microsoft SQL Server, Microsoft Exchange Server, SQL Server, SharePoint Server, Forefront, Microsoft Lync Server, SBS Server, and Project Server.

  • Certified IT Security Consultants
    Progent can provide accredited CISM and ISSAP security engineers to offer a variety of system protection services that can strengthen the defenses of your macOS and Mac OS X network against internal or external threats or assist your business to recover rapidly from a breach. Security services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile access; safeguarding your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.

Progent's Online Service Technologies
Progent has refined an extensive array of tools and mechanisms that allow the Technical Response Center to deliver world-class online help. Progent offers protected Virtual Private Network access support for VPN gateways from a variety of vendors such as Microsoft, Cisco, WatchGuard and Checkpoint. Secure VPN online connectivity permits the consultants of Progent's Technical Response Center to link to your network without compromising system security. Progent's highly evolved customer support management application keeps comprehensive histories for all delivered support. Each authorized Progent team engineer has full availability of to all the details of services provided by any staff member to every customer. This database of problems and fixes, as well as false alarms and mistakes, is organized as a readily searchable internal database that enables Progent's support experts to share their experiences company-wide to make sure that the overall efficiency of Progent's technical support expands daily.

In addition, Progent can provide nationwide remote monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so that your computer support is proactive and automated. By anticipating possible problems before they result in downtime, system monitoring can minimize disruptive and costly network breakdowns.

Help Desk Call Center Support and Outsourcing
Progent offers three basic types of Help Desk services : Microsoft and Apple macOS and OS X Helpdesk Outsourcing Support Services, Virtual Help Desk Services (which are a transparent supplement to your current Helpdesk staff), and Help Desk Process Consulting and Staffing. Progent is a Microsoft {Certified Partner and Progent's Help Desk team of macOS and Mac OS X experts and authorized Microsoft engineers offers your clients convenient access to a reliable support resource with extensive experience delivering telephone-based help and remote access repair for networks based on Microsoft, Apple Mac and Cisco technology. Progent's focus is on giving the Helpdesk a respected reputation as a key contributor to company performance, and Progent's target is to fix rather than merely record problems.

How to Contact Progent's Remote Service Experts
To contact Progent about emergency online help with Apple macOS and OS X products, go to Progent's nationwide remote help, call 1-800-993-9400, or go to Contact Progent.

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