Progent offers national urgent phone support and troubleshooting services for businesses that operate Apple macOS and OS X networks or whose IT systems have a mix of Apple macOS and OS X with Microsoft technology. Remote network consulting provides optimum leverage for your IT dollar by preserving user efficiency and limiting the time billed for network analysis and repair. Advanced remote support technology and skilled technicians and engineers allow Progent to handle most network issues rapidly without wasting time and money by making trips to your site. In the vast majority of cases your IT issues can be dealt with over the phone or via a mix of phone help and remote network analysis. Progent can offer the services of Cisco CCIE network experts and CISA and CISM certified security professionals to help with the toughest system issues.
Progent charges for telephone-based service per minute. This means you are charged just for support received. Progent imposes no service activation fee. Many online service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity and simple pricing policy eliminate large tabs for fast fixes.
Apple macOS and OS X, Cisco Infrastructure, Microsoft Windows, and Security Support
Progent's remote consulting engineers have expertise in a wide range of technologies. This breadth of technical skills allows Progent's consultants to manage almost any emergency likely to take place in your information system. In addition to providing expert support for computers powered by macOS and Mac OS X and iPhone integration, Progent's engineers have been awarded top-level certifications from Cisco that include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To provide assistance to customers with mixed-platform environments that include Microsoft Windows platforms, Progent also provides access to consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional consultants.
Expertise offered by Progent's network consultants include:
Support Services for Apple macOS and OS X Integration
Progent's Apple macOS and OS X online consulting services cover a broad spectrum of computer technology such as network infrastructure, email solutions, backup and recovery platforms, system and operational security, Apple macOS and OS X and Microsoft Windows integration, virtualization technologies for server hardware consolidation and easy administration, and migration from legacy systems to Windows or Linux-based environments. Progent's team-based approach to solving network issues promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's Apple macOS and OS X consultants can offer emergency online help diagnosing problems affecting UNIX/Linux systems based on leading derivatives of UNIX including:
macOS and Mac OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
fedora Linux, and
Certified Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking engineers, and indicates that an individual's technical skill ranks at the master level. CCIEs can handle even the most challenging problems surrounding network design, deployment, management, security, and repair. CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration utilities and, if needed, coming up with workarounds or obtaining software updates to resolve problems. CCIEs are an exceptional value because their deep experience enables them to fix even the most complex problems quickly. In common instances, less seasoned engineers can struggle for many hours or days with identical problems that certified CCIEs can fix in minutes.
Progent is one of the rare service firms that makes CCIEs accessible online to help small and mid-size businesses. Progent can provide fast contact with a CCIE by telephone so that you can get immediate help for urgent network problems that are hurting worker productivity but are beyond the scope of your ordinary IT support providers. Progent's CCIE support experts can tie into your environment via secure on-line support technology in order to perform quick and affordable analysis and remediation of urgent network problems. To learn how to contact a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM, protected broadband and IS routers, Aironet and Meraki Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as protection and VPN solutions.
Authorized Microsoft Support
Progent's Microsoft-qualified experts offer online network troubleshooting and IT support for all Microsoft server and application solutions. As a Microsoft Partner, Progent can deliver your business the expertise of consulting engineers who can assist to install, support and manage any Microsoft Server such as Microsoft Windows 2012 R2 Server, Windows Server Essentials, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SQL Server, SharePoint Server, Forefront TMG, Lync Server, SBS Server, and Project Server.
Certified Network Security Specialists
Progent can provide accredited CISM and CISSP security engineers to deliver a range of system protection services to improve the protection of your Apple macOS and OS X environment against assaults or help your business to recuperate quickly from a penetration. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Remote Service Technologies
Progent has refined an extensive set of tools and mechanisms that enable the Technical Response Center to deliver the highest quality of online help. Progent offers protected Virtual Private Network access support for VPN gateways from multiple vendors including Microsoft, Cisco, WatchGuard and Netscreen. Secure VPN online access permits the engineers of Progent's online support team to connect to your network without compromising network security. Progent's highly evolved service reporting system includes comprehensive histories for all provided support. Each authorized Progent team engineer has complete availability of to all the details of support delivered by any staff member to every customer. This history of issues and fixes, as well as false alarms and miscues, is structured as a readily retrievable internal database that allows Progent's technical experts to communicate their experiences company-wide to make sure that the overall effectiveness of Progent's technical support improves daily.
In addition, Progent can provide nationwide online monitoring services based on System Center Operations Manager (SCOM), configured by Progent to accommodate your environment so your computer support is proactive and automated. By anticipating potential problems before they result in network outages, remote monitoring can minimize stressful and costly service crises.
Help Desk Call Center Support
Progent offers several essential programs for Helpdesk services : Microsoft and Apple macOS and OS X Call Center Outsourcing Services, Virtual Helpdesk Support Services (a seamless extension of your current Call Center resources), and Helpdesk Consulting and Staffing Services. Progent is a Authorized Partner and Progent's Help Desk team of Apple macOS and OS X experts and authorized Microsoft engineers offers your customers instant access to a dependable support group with extensive background delivering telephone-based support and online repair for IT systems powered by Microsoft, Apple Mac and Cisco technology. Progent's focus is on earning the Helpdesk a respected image as a key contributor to business performance, and Progent's target is to resolve and not simply record problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based support with Apple macOS and OS X technology, go to Progent's nationwide phone-based support, phone 1-800-993-9400, or go to Contact Progent.