Progent provides nationwide remote phone support and consulting services for companies who run Apple macOS and OS X environments or whose information systems have a combination of macOS and Mac OS X with Microsoft Windows technology. Remote technical support provides optimum return for your IT dollar by protecting client productivity and reducing the time billed for computer repair services. Advanced online access utilities and skilled technicians and consultants allow Progent to handle the majority of network issues quickly without wasting time and dollars by traveling to your location. In most cases your IT issues can be dealt with by telephone or through a combination of telephone support and online network analysis. Progent can make available Cisco certified CCIE network experts and CISM and CISSP certified security professionals to help with the toughest system problems.
Progent charges for telephone-based help on a per-minute basis. This means you are billed only for services received. Progent asks for no startup surcharge. Many remote support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity and simple billing model avoid large invoices for fast fixes.
macOS and Mac OS X, Cisco, Microsoft Windows, and Security Expertise
Progent's remote consulting engineers have certified skills in a wide array of disciplines. This scope of capability allows Progent's consultants to manage virtually any emergency likely to occur in your network. In addition to offering advanced support for computers based on by macOS and Mac OS X as well as iPhone integration, Progent's consultants have earned high-level certifications from Cisco including Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To provide assistance to customers with multi-OS networks that incorporate Microsoft Windows platforms, Progent also offers access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.
Expertise available from Progent's IT consultants include:
Support Services for macOS and Mac OS X Technology
Progent's Apple macOS and OS X online support services address a wide spectrum of information technology such as network architecture, messaging solutions, backup/restore mechanisms, network and operational security, macOS and Mac OS X and Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older systems to Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's macOS and Mac OS X support engineers can provide urgent remote help analyzing problems within UNIX/Linux systems powered by popular versions of UNIX such as:
macOS and Mac OS X,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as
fedora Linux, and
Certified Cisco Infrastructure Engineers
The CCIE certification is the top recognition for networking professionals, and certifies that an individual's technical skill ranks at the expert level. CCIEs can resolve even the most complex issues encountered in network planning, integration, administration, security, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and, if necessary, coming up with alternate approaches or installing software updates to resolve problems. CCIEs are an exceptional value since their depth of experience enables them to fix even the most complex problems quickly. In common instances, less qualified consultants can struggle for many hours or days with identical tasks that certified CCIEs can resolve in minutes.
Progent is one of the few consulting organizations that makes CCIEs accessible online to assist small and medium sized businesses. Progent can provide fast access to a CCIE by telephone so that you can get immediate help for urgent network problems that are impacting business efficiency but are beyond the experience of your local IT maintenance resources. Progent's CCIE consultants can connect to your environment by means of secure on-line troubleshooting technology in order to perform quick and economical diagnosis and remediation of critical system trouble. To learn how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading line of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure high-speed and IS routers, Aironet and Meraki Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as security and Virtual Private Network (VPN) technology.
Authorized Microsoft Support
Progent's Microsoft-certified experts offer online network repair and consulting support for all Microsoft server and office productivity products. Being a Microsoft Certified Partner, Progent can provide your business the services of support engineers who can show you how to implement, troubleshoot and manage every Microsoft Server such as Microsoft Windows 2012 R2 Server, Windows Server Essentials, SQL Server, Microsoft Exchange Server, Microsoft SQL Server, SharePoint, Forefront Threat Management Gateway, Microsoft Lync Server, SBS Server, and Project Server.
Certified Network Security Professionals
Progent can give you access to accredited CISM and CISSP security consultants to deliver a range of system protection services to strengthen the protection of your Apple macOS and OS X environment against assaults or help your business to recuperate quickly from a breach. Security solutions available from Progent include: in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent's Online Support Tools
Progent has fine tuned an advanced set of tools and mechanisms that enable the Technical Response Center to deliver world-class remote services. Progent offers secure VPN connectivity support for gateways from multiple vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN online connectivity permits the consultants of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's highly evolved service reporting system keeps comprehensive histories for all delivered service. Each certified Progent team consultant has complete access to all the specifics of services delivered by any staff member to every customer. This database of problems and resolutions, as well as false alarms and miscues, is structured as a readily searchable internal knowledge base that allows Progent's technical professionals to communicate their experiences company-wide to ensure that the general effectiveness of Progent's technical support expands daily.
In addition, Progent can provide nationwide remote monitoring services based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they result in network outages, remote monitoring can minimize stressful and expensive service breakdowns.
Call Center Support
Progent provides several essential types of Help Desk services : Microsoft and Apple macOS and OS X Call Center Outsourcing Support Services, Virtual Help Desk Support Services (a seamless extension of your current Call Center resources), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of Apple macOS and OS X experts and authorized Microsoft engineers offers your customers easy contact with a dependable support group with extensive experience providing telephone-based help and online repair for networks based on Microsoft, Apple Mac and Cisco technology. Progent's concentration is on giving the Call Center a positive image as a solid contributor to business productivity, and Progent's goal is to resolve and not merely record problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with macOS and Mac OS X technology, go to Progent's nationwide remote support, call 1-800-993-9400, or go to Contact Progent.