Progent offers nationwide remote phone support and consulting services for companies that operate macOS and Mac OS X networks or whose IT systems have a combination of Apple macOS and OS X with Microsoft Windows products. Online technical support provides maximum leverage for your information technology dollar by extending user productivity and limiting the hours charged for computer repair services. Advanced remote support utilities and experienced technicians and consultants combine to enable Progent to handle most IT issues rapidly without needlessly expending time and money by traveling to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a mix of phone help and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP premier security professionals to help with the most difficult system issues.
Progent charges for phone help by the minute. Consequently, you owe only for services received. Progent asks for no initialization charge. Many remote service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity and simple billing model save you from large bills for quick fixes.
macOS and Mac OS X, Cisco, MS Windows, and Security Expertise
Progent's online consulting engineers have certified skills in a wide range of disciplines. This scope of capability makes it possible to handle virtually any crisis likely to take place in your information system. In addition to providing expert help for computers powered by Apple macOS and OS X as well as iPhone integration and management, Progent's consultants have been awarded high-level certifications from Cisco that include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to clients with multi-platform environments that include Microsoft Windows platforms, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager (CISM) Engineers, CISSP experts, and ISSAP engineers.
Expertise available from Progent's network engineers include:
Expertise with Apple macOS and OS X Technology
Progent's Apple macOS and OS X remote support services address a broad spectrum of information technology including system architecture, messaging solutions, backup and recovery mechanisms, system and operational security, Apple macOS and OS X and Windows coexistence, virtual server products for server economization and easy administration, and migration from older systems to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's macOS and Mac OS X support engineers can offer emergency online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
macOS and Mac OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or important Linux distributions including
fedora Linux, and
Premier Cisco Infrastructure Engineers
The CCIE certification is the top recognition for networking consultants, and certifies that a person's networking skill ranks at the expert level. CCIEs can handle the most difficult problems surrounding network planning, integration, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in identifying anomalies with Cisco IOS Software network management utilities and, if needed, developing alternate approaches or installing software patches to fix problems. CCIEs represent an excellent value since their depth of experience enables them to resolve even the most complex problems rapidly. In common cases, less seasoned engineers can struggle for hours or days with the same problems that certified CCIEs can fix in a few minutes.
Progent is among the rare support providers that makes CCIEs accessible online to help small and medium sized companies. Progent offers quick access to a CCIE by telephone so that you can get timely help for complex network issues that are impacting worker productivity but are beyond the scope of your local IT support personnel. Progent's CCIE support experts can connect to your environment using sophisticated remote support tools in order to perform quick and affordable analysis and remediation of urgent network problems. To learn how to get in touch with a Progent CCIE for timely help with your network, go to Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, Aironet and Meraki wireless access points, VoIP phones and systems, Catalyst family switches, plus protection and Virtual Private Network technology.
Certified Microsoft Experts
Progent's Microsoft-authorized consultants offer remote network support and consulting support for all Microsoft server and application solutions. Being a Microsoft Certified Partner, Progent can offer your business the services of support engineers who can show you how to install, troubleshoot and manage any Microsoft Server such as Microsoft Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, SQL Server, Exchange Server, Microsoft SQL Server, SharePoint Server, Forefront, Lync Server, SBS Server, and Microsoft Project Server.
Certified Network Security Specialists
Progent can provide certified CRISC and GIAC security engineers to offer a range of system protection services to enhance the protection of your Apple macOS and OS X network against attacks or help your business to recover rapidly from a penetration. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; safeguarding your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent's Remote Service Tools
Progent has refined an advanced array of tools and mechanisms that enable the Remote Support Team to deliver the highest quality of online services. Progent provides protected Virtual Private Network connectivity support for gateways from a variety of vendors such as Microsoft, Cisco, WatchGuard and Netscreen. Secure VPN online connectivity permits the consultants of Progent's Technical Response Center to connect to your network without violating network security. Progent's advanced customer support reporting system keeps comprehensive records for all delivered support. Each authorized Progent staff consultant has complete availability of to all the specifics of services provided by any staff member to each customer. This database of issues and resolutions, as well as false alarms and miscues, is organized as an easily searchable proprietary database that enables Progent's technical experts to communicate their knowledge company-wide to ensure that the general efficiency of Progent's technical support expands continuously.
Also, Progent offers country-wide online monitoring support powered by System Center Operations Manager (SCOM), customized by Progent for your business so that your computer support is proactive rather than reactive. By detecting potential problems before they result in downtime, automated monitoring can minimize disruptive and expensive service breakdowns.
Help Desk Outsourcing
Progent provides three essential programs for Helpdesk services : Microsoft and Apple macOS and OS X Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (which are a transparent supplement to your existing Call Center staff), and Call Center Consulting and Staffing. Progent is a Authorized Partner and Progent's Help Desk staff of Apple macOS and OS X professionals and authorized Microsoft engineers gives your clients easy contact with a dependable technical resource with years of background providing telephone-based help and online troubleshooting for networks based on Microsoft, Apple Mac and Cisco technology. Progent's focus is on giving the Call Center a respected reputation as a key contributor to company performance, and Progent's aim is to resolve rather than merely record problems.
How to Contact Progent's Remote Service Experts
To contact Progent about urgent online help with macOS and Mac OS X technology, go to Progent's urgent online help, phone 1-800-993-9400, or go to Contact Progent.