Urgent Online Support for Mac OS XProgent provides nationwide remote technical support and consulting services for businesses who operate macOS and Mac OS X environments or whose information systems have a mix of Apple macOS and OS X with Microsoft Windows technology. Online network consulting offers optimum leverage for your information technology budget by protecting user efficiency and limiting the hours charged for computer repair services. Advanced remote support tools and experienced technicians and engineers allow Progent to handle most network problems quickly without wasting time and dollars by making trips to your location. In most situations your IT problems can be dealt with by telephone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP certified security specialists to assist with the most challenging network issues.

Progent bills for online service per minute. Consequently, you pay exclusively for services delivered. Progent asks for no initialization surcharge. Many remote service companies demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity and straightforward pricing model save you from large invoices for fast repairs.

Apple macOS and OS X, Cisco, Windows, and Network Security Experts
Progent's online support engineers have expertise in a wide range of disciplines. This scope of technical skills makes it possible to handle virtually any emergency likely to take place in your network. In addition to offering expert support for servers and desktops based on by macOS and Mac OS X as well as Apple iPhone integration, Progent's engineers have been awarded top-level certifications from Cisco that include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to clients with multi-OS environments that incorporate Microsoft Windows technology, Progent also offers access to consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and ISSAP consultants.

Support services available from Progent's IT engineers include:

  • Support Services for Apple macOS and OS X Integration
    Progent's Apple macOS and OS X online support services cover a wide array of information technology including network infrastructure, email solutions, backup/restore mechanisms, network and process security, Apple macOS and OS X and Windows coexistence, virtualization technologies for server economization and easy administration, and transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.

    Progent's Apple macOS and OS X consultants can provide emergency remote assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including: Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or important Linux distributions including RedHat Linux, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Certified Cisco Infrastructure Consultants
    The CCIE credential is the premier recognition for network professionals, and indicates that a person's networking skill ranks at the expert level. CCIEs can resolve the most complex issues surrounding network design, deployment, administration, protection, and repair. CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and, if necessary, coming up with alternate approaches or installing software patches to correct problems. CCIEs are an excellent value because their deep experience allows them to resolve the most complex problems rapidly. In common cases, less qualified engineers can struggle for many hours or days with identical problems that certified CCIEs can resolve in a few minutes.

    Progent is among the rare support providers that makes CCIEs accessible online to assist small and mid-size companies. Progent can provide fast contact with a CCIE by telephone so that you can receive immediate help for urgent network issues that are hurting worker productivity but are outside the scope of your ordinary network support personnel. Progent's CCIE consultants can tie into your environment via the latest remote troubleshooting technology in order to provide fast and economical diagnosis and repair of urgent system trouble. To learn how to contact a Progent CCIE for timely help with your network, visit Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading line of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet and Meraki Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus security and VPN solutions.

  • Authorized Microsoft Expertise
    Progent's Microsoft-authorized consultants offer online network support and consulting help for all Microsoft server and application solutions. Authorized as a Microsoft Certified Partner, Progent can offer your company the expertise of support professionals who can show you how to deploy, maintain and manage any Microsoft Windows Server including Microsoft Windows 2012 R2 Server, Windows Server Essentials, Microsoft SQL Server, Exchange Server, Microsoft SQL Server, SharePoint Server, Forefront Server, Microsoft Lync Server, Small Business Server, and Microsoft Project Server.

  • Premier IT Security Consultants
    Progent can give you access to certified CISM and ISSAP security consultants to deliver a variety of system protection solutions that can improve the defenses of your Apple macOS and OS X network against attacks or help you to recuperate rapidly from a penetration. Security services offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile connectivity; safeguarding your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

Progent's Remote Technical Support Technologies
Progent has fine tuned an advanced array of tools and mechanisms that allow the Remote Support Team to deliver world-class online help. Progent provides protected Virtual Private Network connectivity support for VPN gateways from multiple vendors such as Microsoft, Cisco, SonicWALL and Checkpoint. Secure VPN online connectivity permits the engineers of Progent's Technical Response Center to link to your network remotely without violating system security. Progent's advanced customer support reporting system keeps thorough histories for all delivered support. Each authorized Progent team engineer has complete access to all the specifics of support provided by any staff engineer to each client. This history of issues and resolutions, plus false alarms and miscues, is organized as an easily retrievable proprietary database that allows Progent's technical professionals to communicate their experiences with the whole team to ensure that the general effectiveness of Progent's support expands continuously.

Also, Progent offers nationwide online monitoring support based on System Center Operations Manager, customized by Progent for your environment so that your computer maintenance is proactive and automated. By detecting potential problems before they result in network outages, automated monitoring can minimize stressful and costly service crises.

Help Desk Call Center Outsourcing
Progent provides three essential programs for Helpdesk services including Microsoft and macOS and Mac OS X Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (which are a seamless supplement to your existing Helpdesk resources), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft {Certified Partner and Progent's Help Desk staff of macOS and Mac OS X experts and authorized Microsoft engineers gives your customers instant contact with a reliable technical resource with years of background providing phone help and remote access troubleshooting for networks based on Microsoft and Apple Mac technology. Progent's focus is on earning the Helpdesk a positive image as a key contributor to business performance, and Progent's goal is to resolve and not merely report problems.

How to Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Apple macOS and OS X networking, visit Progent's urgent remote support, call 1-800-993-9400, or go to Contact Progent.