Progent offers nationwide remote help and consulting services for companies who operate Apple macOS and OS X environments or whose IT systems include a mix of Apple macOS and OS X with Microsoft products. Remote IT help offers maximum leverage for your IT dollar by preserving client efficiency and reducing the hours billed for network analysis and repair. Sophisticated remote access technology and skilled technicians and consultants allow Progent to handle most network issues rapidly without wasting time and dollars by traveling to your site. In most situations your network issues can be remediated by telephone or through a mix of phone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISM premier security specialists to help with the most difficult network issues.
Progent bills for remote service by the minute. Because of this, you are billed exclusively for support received. Progent asks for no initialization charge. Many online support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity and straightforward billing model eliminate large invoices for speedy fixes.
Apple macOS and OS X, Cisco, Windows, and Security Expertise
Progent's remote support engineers have expertise in a broad array of disciplines. This scope of capability allows Progent's consultants to manage virtually any emergency likely to occur in your network. In addition to offering expert help for servers and desktops based on by macOS and Mac OS X as well as Apple iPhone and iPad integration, Progent's consultants have earned top-level certifications from Cisco that include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with multi-OS environments that incorporate Microsoft Windows technology, Progent also provides the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include CISM consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers.
Support services offered by Progent's network consultants include:
Support Services for Apple macOS and OS X Integration
Progent's macOS and Mac OS X online consulting services address a wide range of computer technology such as network infrastructure, messaging systems, backup/restore platforms, system and process security, macOS and Mac OS X and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's Apple macOS and OS X consultants can offer emergency online help resolving problems within UNIX/Linux systems based on leading derivatives of UNIX including:
Apple macOS and OS X,
SCO UNIX and
SGI/Irix or major Linux distributions including
Debian GNU/Linux and
Certified Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network engineers, and indicates that a person's networking skill is at the master level. CCIEs can resolve the most difficult problems encountered in network planning, integration, administration, protection, and repair. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and, if needed, coming up with alternate approaches or installing software updates to correct problems. CCIEs represent an excellent value because their depth of experience allows them to solve the most intractable problems quickly. In many cases, less qualified consultants can wrestle for hours or days with identical tasks that certified CCIEs can fix in a few minutes.
Progent is among the few consulting providers that makes CCIEs available online to help small and medium sized businesses. Progent can provide fast access to a CCIE by phone so that you can receive immediate help for complex network issues that are hurting worker productivity but are beyond the experience of your ordinary IT support providers. Progent's CCIE consultants can tie into your environment via secure on-line support technology in order to perform quick and affordable diagnosis and remediation of critical network problems. To learn how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, go to Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading line of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM, secure high-speed and IS routers, Aironet and Meraki wireless access points, VoIP phones and systems, Catalyst Series switches, as well as security and Virtual Private Network (VPN) solutions.
Authorized Microsoft Support
Progent's Microsoft-qualified engineers can provide remote computer troubleshooting and IT help for all Microsoft server and application products. Designated a Microsoft Partner, Progent can provide your business the services of consulting professionals who can show you how to deploy, troubleshoot and administer any Microsoft Server including Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SQL Server, SharePoint Server, Forefront, Lync Server, Small Business Server, and Microsoft Project Server.
Premier IT Security Experts
Progent can provide certified CISM and CISSP security consultants to offer a range of system protection services to enhance the protection of your Apple macOS and OS X network against attacks or help you to recover rapidly from a penetration. Security services available from Progent include: in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; configuring firewalls; establishing secure techniques for off-site and mobile access; securing your email infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent's Online Technical Support Technologies
Progent has refined an advanced array of tools and mechanisms that allow the Technical Response Center to deliver world-class remote services. Progent provides secure VPN connectivity support for gateways from a variety of sources such as Microsoft, Cisco, WatchGuard and Netscreen. Secure VPN online connectivity allows the engineers of Progent's online support team to connect to your network without compromising system security. Progent's advanced customer support management system includes thorough records for all delivered service. Each authorized Progent team consultant has complete access to all the specifics of services delivered by any staff engineer to each customer. This database of issues and resolutions, plus false alarms and miscues, is structured as a readily searchable internal knowledge base that enables Progent's technical experts to communicate their knowledge company-wide to ensure that the overall effectiveness of Progent's support improves continuously.
Also, Progent can provide nationwide online monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By detecting possible problems before they result in downtime, system monitoring can avoid stressful and expensive service breakdowns.
Call Center Support
Progent provides three essential types of Help Desk services including Microsoft and Apple macOS and OS X Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless supplement to your current Help Desk team), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of Apple macOS and OS X professionals and certified Microsoft engineers gives your customers convenient contact with a dependable support group with years of background delivering phone support and remote access repair for IT systems powered by Microsoft, Apple Mac and Cisco technology. Progent's focus is on earning the Call Center a respected image as a solid contributor to business productivity, and Progent's target is to resolve and not merely report problems.
How to Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based expertise with macOS and Mac OS X technology, visit Progent's urgent remote help, telephone 1-800-993-9400, or see Contact Progent.