Mac, Linux, Solaris Consulting

Progent provides national urgent phone support and consulting services for companies that run macOS and Mac OS X networks or whose IT systems include a mix of Apple macOS and OS X with Microsoft products. Remote network consulting provides maximum leverage for your information technology dollar by protecting user productivity and limiting the hours charged for computer repair services. Sophisticated remote access utilities and experienced service specialists and engineers combine to enable Progent to solve the majority of network problems quickly without needlessly expending time and money by traveling to your location. In most situations your network issues can be remediated over the phone or through a mix of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM premier security professionals to help you with the toughest system issues.

Progent bills for phone support per minute. This means you are charged only for services delivered. Progent imposes no initialization fee. Many remote support companies impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity and straightforward pricing policy eliminate big bills for speedy fixes.

Apple macOS and OS X, Cisco Infrastructure, Windows, and Network Security Expertise
Progent's online consulting professionals have expertise in a broad range of disciplines. This breadth of capability makes it possible to manage virtually any emergency likely to take place in your network. In addition to providing expert support for servers and desktops powered by macOS and Mac OS X and Apple iPhone integration and management, Progent's consultants have been awarded top-level certifications from Cisco including Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To support clients with multi-OS environments that include Microsoft Windows platforms, Progent also provides the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Support services offered by Progent's IT engineers include:

• Expertise with Apple macOS and OS X Integration
  Progent's Apple macOS and OS X online support services cover a broad range of computer technology including system infrastructure, messaging systems, backup/restore platforms, network and process security, macOS and Mac OS X and Windows integration, virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy systems to Windows or Linux-based environments. Progent's group-oriented approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.

  Progent's macOS and Mac OS X support engineers can offer urgent phone-based help analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including: Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux distributions such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora Linux, and Gentoo Linux.

• Certified Cisco Infrastructure Engineers
  The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking consultants, and certifies that an individual's networking knowledge is at the master level. CCIEs can resolve the most difficult issues surrounding network planning, deployment, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in identifying anomalies with Cisco IOS Software network management utilities and, if needed, developing workarounds or installing software patches to resolve problems. CCIEs are an exceptional value since their depth of expertise allows them to fix even the most complex problems quickly. In many cases, less qualified consultants can struggle for many hours or days with identical problems that CCIEs can resolve in a few minutes.

  Progent is one of the rare service providers that makes CCIEs available online to assist small and mid-size companies. Progent offers fast contact with a CCIE by phone so that you can receive immediate support for urgent network problems that are hurting worker efficiency but are outside the experience of your ordinary IT maintenance personnel. Progent's CCIE engineers can connect to your network by means of sophisticated on-line troubleshooting tools in order to perform fast and affordable analysis and repair of urgent system problems. To find out how to contact a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.

  Progent's certified CCIEs offer expertise in all of Cisco's market-leading line of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, Aironet and Meraki Wi-Fi APs, VoIP systems, Catalyst Series switches, plus protection and VPN products.

• Authorized Microsoft Expertise
  Progent's Microsoft-authorized consultants can provide online network support and consulting support for entire set of Microsoft server and application products. Designated a Microsoft Partner, Progent can provide your business the expertise of support professionals who can assist to configure, troubleshoot and manage every Microsoft Windows Server including Windows 2012 R2 Server, Windows Server Essentials, Microsoft SQL Server, Exchange Server, SQL Server, SharePoint Server, Forefront, Lync Server, SBS Server, and Microsoft Project Server.

• Premier IT Security Consultants
  Progent can provide certified CISM and ISSAP security engineers to deliver a range of security solutions that can strengthen the protection of your macOS and Mac OS X network against attacks or assist your business to recover quickly from a breach. Security solutions offered by Progent include: in depth security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.

Progent's Remote Support Technologies
Progent has refined an extensive set of tools and technologies that allow the Remote Support Team to deliver world-class online services. Progent offers secure Virtual Private Network connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco, WatchGuard and Checkpoint. Safe VPN online access allows the engineers of Progent's online support team to connect to your system remotely without violating system security. Progent's advanced customer support management system includes comprehensive histories for all provided service. Each certified Progent staff consultant has complete access to all the specifics of support delivered by any team engineer to every client. This archive of problems and fixes, plus false alarms and miscues, is organized as an easily retrievable internal database that enables Progent's support professionals to share their knowledge company-wide to make sure that the general quality of Progent's support expands continuously.

Also, Progent can provide nationwide online monitoring support based on System Center Operations Manager, configured by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By anticipating emerging issues before they cause downtime, remote monitoring can minimize disruptive and expensive network breakdowns.

Help Desk Support
Progent offers three essential types of Helpdesk support : Microsoft and macOS and Mac OS X Call Center Outsourcing Services, Virtual Helpdesk Support Services (which are a transparent supplement to your existing Call Center staff), and Help Desk Consulting and Staffing. Progent is a Microsoft {Certified Partner and Progent's Help Desk team of Apple macOS and OS X experts and certified Microsoft consultants offers your clients instant contact with a dependable support group with years of experience providing telephone-based help and remote access repair for networks powered by Microsoft and Apple Mac technology. Progent's focus is on giving the Help Desk a respected image as a solid contributor to company productivity, and Progent's goal is to fix and not merely report problems.

How to Contact Progent's Remote Service Professionals
To contact Progent about urgent online expertise with Apple macOS and OS X technology, visit Progent's emergency phone-based help, phone 1-800-993-9400, or see Contact Progent.