Urgent Remote Help for Apple Mac OS XProgent provides nationwide urgent phone support and troubleshooting services for companies that run macOS and Mac OS X environments or whose IT systems have a mix of macOS and Mac OS X with Microsoft Windows products. Remote IT help offers optimum leverage for your IT budget by preserving user productivity and reducing the time billed for network repair services. Sophisticated online support technology and skilled service specialists and engineers combine to enable Progent to handle the majority of network issues rapidly without needlessly expending time and dollars by traveling to your site. In the vast majority of situations your IT issues can be dealt with by telephone or via a combination of phone support and online access. Progent can make available Cisco CCIE infrastructure experts and CISSP and ISSAP certified security professionals to help with the toughest system issues.

Progent charges for telephone-based support on a per-minute basis. Consequently, you are charged only for services received. Progent imposes no service activation surcharge. Many online service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity and simple pricing model avoid large bills for speedy fixes.

Apple macOS and OS X, Cisco Infrastructure, MS Windows, and Network Security Experts
Progent's remote consulting engineers have expertise in a wide range of disciplines. This scope of technical skills allows Progent's consultants to manage almost any emergency likely to take place in your information system. In addition to providing expert support for servers and desktops based on by macOS and Mac OS X and iPhone integration and management, Progent's consultants have earned top-level certifications from Cisco that include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.

To support customers with mixed-platform environments that include Microsoft Windows technology, Progent also provides access to consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Expertise offered by Progent's IT engineers include:

  • Expertise with Apple macOS and OS X Integration
    Progent's macOS and Mac OS X remote consulting services address a wide spectrum of computer technology such as network infrastructure, messaging systems, backup/restore mechanisms, network and process security, Apple macOS and OS X and Windows integration, virtual server products for server hardware consolidation and simplified management, and transitioning from older systems to Microsoft Windows or Linux environments. Progent's group-based methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.

    Progent's macOS and Mac OS X consultants can offer emergency online help analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo.

  • Certified Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking engineers, and indicates that an individual's networking skill is at the expert level. CCIEs can handle even the most challenging problems associated with network design, deployment, administration, security, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and, if necessary, developing alternate approaches or installing software updates to resolve problems. CCIEs are an excellent value because their depth of experience enables them to solve even the most complex problems rapidly. In many instances, less seasoned engineers can wrestle for many hours or even days with the same tasks that Cisco CCIEs can fix in a few minutes.

    Progent is one of the rare support organizations that makes CCIEs available online to help small and mid-size companies. Progent offers fast access to a CCIE by telephone so that you can get timely help for urgent network issues that are impacting worker efficiency but are outside the scope of your ordinary network maintenance resources. Progent's CCIE engineers can connect to your environment by means of secure remote support tools in order to perform quick and economical diagnosis and remediation of critical network problems. To find out how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, go to Progent's Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and IS routers, Aironet and Meraki wireless APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus protection and VPN products.

  • Authorized Microsoft Support
    Progent's Microsoft-certified engineers offer remote computer troubleshooting and IT support for all Microsoft server and application technology. As a Microsoft Partner, Progent can offer your company the help of consulting professionals who can show you how to implement, support and administer any Microsoft Server including Microsoft Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SQL Server, SharePoint, Forefront Threat Management Gateway, Microsoft Lync Server, Small Business Server, and Microsoft Project Server.

  • Premier IT Security Professionals
    Progent can provide certified CISM and CISSP security consultants to offer a range of system protection solutions to strengthen the defenses of your macOS and Mac OS X network against internal or external threats or help you to recover quickly from a breach. Security solutions offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; designing secure architectures for remote and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.

Progent's Remote Technical Support Tools
Progent has refined an advanced set of tools and technologies that allow the Technical Response Center to deliver world-class online help. Progent offers protected VPN connectivity support for VPN gateways from multiple sources including Microsoft, Cisco, WatchGuard and Netscreen. Safe VPN online access allows the consultants of Progent's online support team to connect to your network remotely without violating system security. Progent's highly evolved service reporting system keeps thorough histories for all delivered service. Each certified Progent team engineer has complete availability of to all the details of support delivered by any staff member to each client. This database of problems and resolutions, plus false alarms and miscues, is structured as an easily searchable internal knowledge base that allows Progent's support professionals to share their knowledge company-wide to make sure that the general effectiveness of Progent's technical support improves daily.

Also, Progent can provide nationwide online monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting possible issues before they cause downtime, remote monitoring can avoid stressful and costly network breakdowns.

Help Desk Call Center Outsourcing
Progent offers several essential types of Help Desk services : Microsoft and macOS and Mac OS X Call Center Outsourcing Services, Virtual Helpdesk Services (which are a transparent supplement to your existing Call Center resources), and Call Center Consulting and Staffing Services. Progent is a Microsoft {Certified Partner and Progent's Help Desk team of macOS and Mac OS X professionals and authorized Microsoft engineers gives your customers easy contact with a dependable support group with years of background delivering phone support and remote access repair for IT systems powered by Microsoft, Apple Mac and Cisco technology. Progent's concentration is on earning the Call Center a positive reputation as a key contributor to company productivity, and Progent's aim is to fix rather than simply report problems.

How to Contact Progent's Online Technical Support Experts
To contact Progent about emergency online help with macOS and Mac OS X networking, visit Progent's emergency phone-based help, telephone 1-800-993-9400, or go to Contact Progent.

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