Progent provides national online help and troubleshooting services for companies who run macOS and Mac OS X networks or whose IT systems include a combination of Apple macOS and OS X with Microsoft Windows products. Online IT help offers maximum return for your information technology dollar by protecting client productivity and limiting the time charged for computer repair services. Sophisticated remote access utilities and skilled service specialists and engineers combine to enable Progent to handle most network issues quickly without needlessly expending time and dollars by traveling to your location. In most cases your network issues can be remediated over the phone or via a mix of phone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security specialists to assist you with the toughest system issues.
Progent bills for phone support on a per-minute basis. Consequently, you owe exclusively for services received. Progent imposes no initialization surcharge. Many online support organizations demand large minimum fees or bill for every fifteen minutes or longer. Progent's small granularity and simple billing policy avoid large bills for quick solutions.
Apple macOS and OS X, Cisco, Microsoft Windows, and Security Support
Progent's online support professionals have certified skills in a wide array of disciplines. This breadth of capability allows Progent's consultants to manage almost any emergency likely to occur in your information system. In addition to providing expert help for computers powered by macOS and Mac OS X and iPhone integration and management, Progent's consultants have been awarded top-level certifications from Cisco that include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with mixed-OS environments that include Microsoft Windows technology, Progent also offers the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.
Support services available from Progent's IT consultants include:
Expertise with Apple macOS and OS X Technology
Progent's macOS and Mac OS X remote support services cover a wide range of computer technology such as system infrastructure, email systems, backup/restore platforms, system and process security, Apple macOS and OS X and Windows integration, virtual server products for server economization and easy administration, and transitioning from legacy applications to Windows or Linux solutions. Progent's team-oriented approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's Apple macOS and OS X consultants can offer emergency phone-based assistance diagnosing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX including:
macOS and Mac OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as
fedora Linux, and
Certified Cisco Infrastructure Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network consultants, and indicates that an individual's networking knowledge is at the master level. CCIEs can handle the most challenging problems encountered in network design, integration, management, security, and repair. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and, if needed, coming up with alternate approaches or obtaining software patches to fix problems. CCIEs represent an excellent value because their deep expertise allows them to fix even the most complex problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with identical tasks that CCIEs can fix in minutes.
Progent is one of the few support organizations that makes CCIEs available online to assist small and mid-size businesses. Progent offers quick contact with a CCIE by phone so that you can get immediate help for urgent network problems that are hurting business efficiency but are outside the scope of your local network maintenance providers. Progent's CCIE consultants can connect to your network using state-of-the-art on-line support tools in order to provide quick and affordable analysis and repair of urgent system trouble. To find out how to talk to a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading line of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, secure broadband and integrated services routers, Aironet and Meraki wireless access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus security and Virtual Private Network (VPN) products.
Authorized Microsoft Experts
Progent's Microsoft-certified engineers can provide remote network repair and IT support for entire set of Microsoft server and office productivity technology. Authorized as a Microsoft Certified Partner, Progent can provide your business the services of support engineers who can show you how to deploy, maintain and administer any Microsoft Server including Microsoft Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, Microsoft SQL Server, Exchange Server, Microsoft SQL Server, Microsoft SharePoint Server, Forefront Threat Management Gateway, Microsoft Lync Server, SBS Server, and Microsoft Project Server.
Certified Network Security Experts
Progent can give you access to qualified CRISC and GIAC security consultants to offer a range of system protection services to improve the defenses of your macOS and Mac OS X environment against assaults or help your business to recuperate rapidly from a breach. Security solutions available from Progent include: in depth security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent's Online Support Technologies
Progent has refined an advanced set of utilities and technologies that allow the Technical Response Center to deliver the highest quality of online services. Progent provides protected Virtual Private Network access support for VPN gateways from multiple sources such as Microsoft, Cisco, WatchGuard and Netscreen. Safe VPN remote access permits the consultants of Progent's Technical Response Center to connect to your system remotely without compromising system security. Progent's sophisticated customer support management system includes thorough records for all delivered support. Each certified Progent team consultant has complete access to all the specifics of support provided by any team member to every customer. This database of issues and fixes, plus false alarms and miscues, is structured as a readily retrievable proprietary knowledge base that allows Progent's support experts to share their knowledge with the whole team to make sure that the general efficiency of Progent's technical support improves daily.
In addition, Progent can provide country-wide remote monitoring services based on System Center Operations Manager (SCOM), customized by Progent for your business so that your network support is proactive rather than reactive. By detecting emerging issues before they result in downtime, remote monitoring can minimize stressful and costly service crises.
Help Desk Call Center Support and Outsourcing
Progent provides three basic types of Helpdesk services including Microsoft and Apple macOS and OS X Helpdesk Outsourcing Services, Virtual Help Desk Support Services (which are a transparent supplement to your existing Helpdesk resources), and Help Desk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of Apple macOS and OS X professionals and authorized Microsoft consultants gives your clients instant contact with a dependable technical resource with extensive background delivering telephone-based help and remote access troubleshooting for networks powered by Microsoft, Apple Mac and Cisco technology. Progent's concentration is on earning the Call Center a positive reputation as a solid contributor to company performance, and Progent's aim is to fix rather than merely record problems.
How to Contact Progent's Online Service Experts
To contact Progent about emergency phone-based support with macOS and Mac OS X networking, visit Progent's nationwide phone-based help, call 1-800-993-9400, or go to Contact Progent.