Progent provides national online technical support and troubleshooting services for businesses who run Apple macOS and OS X environments or whose information systems have a mix of macOS and Mac OS X with Microsoft technology. Online technical support offers maximum leverage for your IT budget by protecting user efficiency and reducing the time charged for network repair services. Advanced remote access utilities and experienced service specialists and engineers combine to enable Progent to handle most network issues rapidly without wasting time and money by making trips to your location. In the vast majority of situations your IT issues can be dealt with by telephone or through a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA and CISM certified security specialists to assist you with the most difficult network issues.
Progent charges for phone support on a per-minute basis. This means you owe exclusively for services received. Progent imposes no service activation fee. Many remote service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and straightforward billing model eliminate large tabs for quick solutions.
macOS and Mac OS X, Cisco Infrastructure, MS Windows, and Network Security Support
Progent's online consulting engineers have certified skills in a broad range of technologies. This scope of capability allows Progent's consultants to handle virtually any emergency likely to occur in your network. In addition to offering advanced help for servers and desktops based on by Apple macOS and OS X and Apple iPhone integration, Progent's consultants have earned top-level certifications from Cisco that include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to customers with mixed-platform environments that incorporate Microsoft Windows technology, Progent also offers the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager consultants, CISSP specialists, and Information System Security Architecture Professional engineers.
Support services available from Progent's IT consultants include:
Expertise with macOS and Mac OS X Integration
Progent's Apple macOS and OS X online consulting services cover a wide range of computer technology including network infrastructure, email systems, backup/restore mechanisms, network and process security, macOS and Mac OS X and Microsoft Windows coexistence, virtualization technologies for server economization and easy management, and transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's macOS and Mac OS X support engineers can offer emergency phone-based help analyzing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
macOS and Mac OS X,
IBM AIX OS,
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
Premier Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking consultants, and indicates that an individual's technical knowledge ranks at the expert level. CCIEs can resolve the most complex issues associated with network design, deployment, management, security, and troubleshooting. CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and, if necessary, coming up with workarounds or installing software updates to fix problems. CCIEs represent an excellent value since their depth of experience allows them to solve even the most intractable problems quickly. In many cases, less qualified consultants can struggle for hours or even days with the same tasks that CCIEs can resolve in a few minutes.
Progent is among the rare service providers that makes CCIEs accessible online to help small and mid-size businesses. Progent offers fast contact with a CCIE by phone so that you can get timely help for urgent network problems that are impacting worker efficiency but are beyond the experience of your local IT support providers. Progent's CCIE support experts can tie into your network via secure on-line troubleshooting tools in order to provide quick and economical diagnosis and repair of critical system problems. To learn how to talk to a Progent CCIE for timely help with your network, visit Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure broadband and integrated services routers, Aironet and Meraki wireless access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as protection and Virtual Private Network technology.
Authorized Microsoft Expertise
Progent's Microsoft-certified consultants can provide online computer repair and consulting expertise for entire set of Microsoft server and application solutions. Authorized as a Microsoft Certified Partner, Progent can provide your company the expertise of support engineers who can show you how to deploy, troubleshoot and manage any Microsoft Server such as Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, SQL Server, Exchange Server, SQL Server, SharePoint Server, Forefront, Lync Server, Small Business Server, and Microsoft Project Server.
Premier Network Security Consultants
Progent can give you access to certified CISM and ISSAP security engineers to offer a variety of system protection solutions that can enhance the defenses of your macOS and Mac OS X environment against attacks or help you to recuperate quickly from a breach. Security solutions available from Progent include: in depth security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; designing secure architectures for remote and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent's Online Technical Support Tools
Progent has refined an extensive array of tools and mechanisms that enable the Technical Response Center to deliver world-class online help. Progent provides secure Virtual Private Network access support for gateways from multiple vendors including Microsoft, Cisco, WatchGuard and Checkpoint. Secure VPN online access permits the consultants of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's advanced customer support reporting application keeps thorough histories for all delivered support. Each authorized Progent team consultant has full access to all the specifics of services delivered by any team engineer to each customer. This database of problems and fixes, plus false alarms and mistakes, is structured as an easily searchable internal knowledge base that enables Progent's technical professionals to communicate their knowledge company-wide to make sure that the general effectiveness of Progent's support improves continuously.
Also, Progent offers nationwide remote monitoring services based on System Center Operations Manager, customized by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can minimize stressful and costly service crises.
Help Desk Call Center Outsourcing
Progent provides several essential types of Helpdesk support : Microsoft and macOS and Mac OS X Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless extension of your current Help Desk staff), and Help Desk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of Apple macOS and OS X professionals and authorized Microsoft consultants offers your customers instant contact with a dependable support group with extensive background delivering phone help and online troubleshooting for IT systems based on Microsoft, Apple Mac and Cisco technology. Progent's focus is on earning the Help Desk a positive reputation as a solid contributor to business productivity, and Progent's target is to resolve rather than merely report problems.
How to Contact Progent's Online Technical Support Experts
To contact Progent about emergency online help with macOS and Mac OS X products, go to Progent's urgent phone-based help, phone 1-800-993-9400, or go to Contact Progent.