macOS and Mac OS X, Linux, Solaris Consulting
Integration and Troubleshooting for macOS, Mac OS X and Apple iOS:
Remote Consulting for Apple macOS and OS X
Progent offers national remote technical support and troubleshooting services for companies who run Apple macOS and OS X networks or whose information systems include a combination of Apple macOS and OS X with Microsoft Windows technology. Online technical support offers maximum return for your IT dollar by protecting client productivity and reducing the hours billed for network analysis and repair. Sophisticated remote access technology and experienced technicians and consultants allow Progent to solve most IT issues rapidly without wasting time and dollars by traveling to your location. In the vast majority of cases your network problems can be remediated by telephone or via a mix of telephone support and online access. Progent can put you in touch with Cisco CCIE network experts and CISA premier security specialists to assist with the toughest network issues.
Progent bills for phone help by the minute. Because of this, you pay only for support delivered. Progent asks for no service activation fee. Many online support organizations demand substantial minimum payments or bill for every quarter hour or longer. Progent's small granularity and straightforward pricing model eliminate large tabs for fast solutions.
Apple macOS and OS X, Cisco, MS Windows, and Security Support
Progent's remote support professionals have certified skills in a broad range of disciplines. This breadth of capability makes it possible to handle virtually any crisis likely to take place in your network. In addition to offering advanced help for computers based on by Apple macOS and OS X as well as Apple iPhone and iPad integration, Progent's engineers have been awarded high-level certifications from Cisco including Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To support customers with mixed-platform networks that include Microsoft Windows platforms, Progent also offers the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Expertise offered by Progent's network engineers include:
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Support Services for macOS and Mac OS X Integration
Progent's Apple macOS and OS X remote consulting services address a wide array of computer technology such as network infrastructure, email systems, backup and recovery platforms, system and process security, macOS and Mac OS X and Microsoft Windows coexistence, virtualization technologies for server consolidation and easy administration, and transitioning from older systems to Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.Progent's macOS and Mac OS X support engineers can offer emergency remote help resolving problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including: Apple macOS and OS X, Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as RedHat, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.
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Premier Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking consultants, and certifies that an individual's technical skill ranks at the expert level. CCIEs can resolve even the most complex problems associated with network design, deployment, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and, if needed, developing workarounds or obtaining software updates to fix problems. CCIEs are an exceptional value since their deep expertise allows them to fix the most complex problems quickly. In many cases, less qualified consultants can wrestle for many hours or days with the same tasks that certified CCIEs can fix in a few minutes.Progent is among the rare consulting providers that makes CCIEs accessible online to support small and mid-size businesses. Progent offers quick access to a CCIE by telephone so that you can get timely support for urgent network problems that are hurting worker efficiency but are outside the experience of your local IT maintenance personnel. Progent's CCIE engineers can connect to your network by means of state-of-the-art on-line troubleshooting tools in order to provide quick and affordable analysis and remediation of critical network problems. To find out how to talk to a Progent CCIE for immediate assistance with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading selection of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM, protected broadband and integrated services routers, Aironet and Meraki wireless APs, VoIP phones and systems, Catalyst switches, as well as security and VPN products.
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Certified Microsoft Expertise
Progent's Microsoft-certified consultants can provide online computer support and consulting support for all Microsoft server and office productivity technology. As a Microsoft Certified Partner, Progent can provide your business the help of consulting engineers who can show you how to integrate, maintain and manage any Microsoft Windows Server including Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, Microsoft SQL Server, Exchange Server, Microsoft SQL Server, Microsoft SharePoint Server, Forefront Server, Microsoft Lync Server, Small Business Server, and Project Server. -
Premier IT Security Specialists
Progent can provide qualified CISM and CISSP security consultants to offer a variety of security services to improve the defenses of your Apple macOS and OS X network against attacks or assist you to recover quickly from a penetration. Security services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent's Remote Support Technologies
Progent has fine tuned an advanced array of tools and mechanisms that enable the Remote Support Team to deliver world-class remote services. Progent offers protected VPN connectivity support for gateways from a variety of sources including Microsoft, Cisco, SonicWall and Checkpoint. Safe VPN remote connectivity permits the consultants of Progent's Technical Response Center to link to your network remotely without compromising network security. Progent's advanced service management application includes comprehensive histories for all provided support. Each authorized Progent team consultant has full access to all the specifics of services provided by any staff member to each customer. This history of issues and resolutions, plus false alarms and mistakes, is organized as a readily retrievable proprietary database that allows Progent's technical professionals to share their knowledge company-wide to ensure that the overall quality of Progent's technical support improves daily.
In addition, Progent offers country-wide remote monitoring support powered by System Center Operations Manager, adapted by Progent for your business so that your computer support is proactive rather than reactive. By anticipating emerging issues before they cause downtime, system monitoring can avoid stressful and expensive service breakdowns.
Help Desk Outsourcing
Progent provides several essential types of Helpdesk services : Microsoft and macOS and Mac OS X Help Desk Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your existing Call Center team), and Help Desk Operations Consulting and Staffing. Progent is a Authorized Partner and Progent's Help Desk staff of macOS and Mac OS X professionals and authorized Microsoft engineers gives your clients easy access to a reliable support group with years of background delivering telephone-based help and remote access repair for networks powered by Microsoft, Apple Mac and Cisco technology. Progent's concentration is on earning the Help Desk a respected reputation as a key contributor to company productivity, and Progent's target is to fix rather than simply report problems.
How to Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with Apple macOS and OS X technology, go to Progent's urgent remote support, phone
An index of content::
Exchange Server 2010 Migration Specialist
Microsoft Exchange 2010 Migration Consultant Services
Progent's Microsoft and Cisco-certified consulting experts can help your organization to assess the benefits of Exchange Server 2010 for your business and can help your IT staff to design and carry out an efficient upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange Server 2007 that will offer fast return on investment by improving your workers' efficiency, lowering the cost of hardware and support, streamlining administration, and integrating your vital communications technologies.
CRISC Certified Network Risk and Information Systems Control Architect Engineer
CRISC Certified Risk and Information Systems Control Consult
Progent can provide the guidance of a CRISC-certified risk management consultant to help your company to design and deploy an enterprise risk management solution based on best practices identified by CRISC and crafted to align with your company's risk tolerance, business goals, and budgetary guidelines.
Cybersecurity Contractors Stealth Penetration Testing
24-Hour Cybersecurity Penetration Testing Security Contractors
Stealth penetration testing is an important component of any overall network security plan. Progent’s security professionals can run thorough penetration checks without the knowledge of your company's internal IT resources. Stealth penetration checking shows whether current security monitoring tools such as intrusion detection alerts and event history monitoring are correctly set up and actively monitored.
Microsoft Exchange IT Consultants
Microsoft Exchange Remote Technical Support
Progent's expert support team can show you how to design and implement an efficient in-place Exchange Server 2007 migration plan that avoids network downtime, reduces ongoing support demands, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-location upgrades, Progent has the experience to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions powered by Exchange 2007 Server.
WLAN Site Survey Technology Consulting Services
Support Wi-Fi RF Spectrum Analysis for Wi-Fi
Progent's wireless site survey and predictive modeling assist you to plan, deploy and debug a Wi-Fi LAN optimized for your facilities, offering your business a wireless solution that has the coverage, speed, density, QoS, security, and roaming capability your company requires. Wireless site survey services from Progent include remote predictive modeling for designing a Wi-Fi network and on-premises site survey services for confirming, optimizing, and debugging an operational Wi-Fi network.
Online Technical Support Shared Service Desk
Support and Help Supplemental Service Desk
Progent’s Co-managed Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the top shared PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
SQL Server 2019 and Exchange Professionals
Computer Engineer SQL Server 2019 Analysis Services
Progent's certified SQL Server 2019 consultants can assist you to assess the advantages for upgrading to SQL Server 2019 and can provide fast online or on-premises access to experts in system design and integration, application programming, SQL Server management, and cybersecurity.
Juniper Junos BGT Cybersecurity Team
Security Audit Services Juniper Junos BGT
Progent's Juniper Networks-certified network engineer can help you to design and deploy Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and upgrade smoothly from outdated equipment to current releases. Progent's Junos OS consultants can also provide expertise with Juniper's premier network operating system to help you to simplify the administration and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can help you manage environments that include a mix of Juniper's software platforms.
Consulting Microsoft Exchange 2016 Upgrade
Help and Support Exchange 2016 Upgrade Planning
Progent can assist you in all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing for fault-tolerant CAS services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
IT asset documentation management Consultancy
network asset documentation management Consultant
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of the time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it.
Remote Consulting Barracuda Backup Verification
Barracuda Backup LiveBoot Support
Barracuda Backup is a low-cost, subscription-based backup/restore platform for small and mid-size businesses. A Barracuda Backup deployment can incorporate a custom-designed hardware storage device built by Barracuda or a software-based appliance with comparable features but which uses your existing storage hardware. Barracuda Backup protects critical business data produced locally, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting services to assist you to plan, configure, operate and troubleshoot a backup and disaster recovery solution built on Barracuda Backup.
Consultant Skype for Business security
24-7 Consulting Skype for Business and Active Directory
Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network calling. Lync Server 2010 can extend the functionality of Exchange Server, SharePoint and Office or Microsoft 365 and simplify management through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with VoIP hardware and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's certified unified communications consultants can provide online and on-premises support to help your company to manage and troubleshoot your current Lync Server 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product family. Progent can also help you to plan and execute a smooth Skype for Business migration or a migration to Microsoft Teams.
Microsoft SharePoint On-site Technical Support
Microsoft Office SharePoint Server 2019 Computer Consultants
Progent’s Microsoft-certified experts offer organizations of all sizes consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web technology for efficiently coordinating people, groups and data. SharePoint Server offers a central spot for your employees or customers to connect to, manage, share and manipulate useful information, documents, and applications and to communicate with other people. Microsoft SharePoint allows faster and better decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, clients, workgroups and projects with the knowledge they’ve created in a way that makes data convenient to locate, download and apply. Progent's certified SharePoint experts can assist you to maintain your existing SharePoint environment or migrate to the current version of SharePoint.
Urgent Integration Extended Support Desk
Shared Support Desk Online Consulting
Progent’s Shared Call Center service makes it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
