Progent offers nationwide urgent technical support and consulting services for companies who operate macOS and Mac OS X environments or whose IT systems include a combination of macOS and Mac OS X with Microsoft Windows technology. Online technical support offers optimum return for your information technology budget by preserving client productivity and reducing the time charged for network repair services. Sophisticated remote support utilities and skilled technicians and engineers combine to enable Progent to solve most IT issues rapidly without wasting time and money by traveling to your site. In the vast majority of cases your IT problems can be remediated over the phone or through a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA and CISM certified security professionals to help with the most difficult network issues.
Progent bills for remote support by the minute. Because of this, you pay only for services delivered. Progent requires no startup charge. Many remote service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity and straightforward billing model eliminate big invoices for quick solutions.
Apple macOS and OS X, Cisco, Windows, and Security Support
Progent's remote support professionals have certified skills in a wide range of disciplines. This breadth of technical skills allows Progent's consultants to manage virtually any crisis likely to occur in your information system. In addition to offering advanced support for computers powered by macOS and Mac OS X as well as iPhone integration and management, Progent's consultants have earned high-level certifications from Cisco that include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to clients with multi-OS networks that incorporate Microsoft Windows platforms, Progent also offers the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.
Expertise available from Progent's IT engineers include:
Support Services for Apple macOS and OS X Technology
Progent's macOS and Mac OS X online support services address a wide array of computer technology such as network infrastructure, email solutions, backup and recovery platforms, network and process security, macOS and Mac OS X and Microsoft Windows integration, virtualization products for server consolidation and easy administration, and migration from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's macOS and Mac OS X consultants can provide urgent phone-based assistance resolving anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Apple macOS and OS X,
IBM AIX Open UNIX,
Berkeley UNIX (BSD),
SGI/Irix or important Linux distributions including
fedora Linux, and
Premier Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking consultants, and indicates that an individual's technical knowledge ranks at the expert level. CCIEs can resolve even the most difficult issues surrounding network design, integration, management, security, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in identifying anomalies with Cisco IOS network administration utilities and, if necessary, coming up with alternate approaches or obtaining software updates to fix problems. CCIEs are an excellent value since their depth of expertise allows them to resolve even the most complex problems rapidly. In many instances, less qualified engineers can wrestle for hours or even days with the same problems that Cisco CCIEs can fix in minutes.
Progent is one of the rare service firms that makes CCIEs available online to support small and medium sized companies. Progent can provide fast contact with a CCIE by phone so that you can get immediate help for complex network problems that are hurting business efficiency but are beyond the scope of your local network maintenance providers. Progent's CCIE consultants can connect to your environment via state-of-the-art remote support technology in order to provide fast and affordable analysis and remediation of urgent network problems. To find out how to contact a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading line of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet and Meraki wireless access points, wired and wireless Voice phones and systems, Catalyst switches, as well as security and Virtual Private Network products.
Certified Microsoft Experts
Progent's Microsoft-qualified consultants offer remote computer troubleshooting and IT support for all Microsoft server and office productivity solutions. Being a Microsoft Partner, Progent can deliver your company the services of consulting engineers who can assist to implement, maintain and administer every Microsoft Server including Microsoft Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, SQL Server, Exchange Server, Microsoft SQL Server, Microsoft SharePoint Server, Forefront TMG, Lync Server, SBS Server, and Project Server.
Certified IT Security Consultants
Progent can give you access to certified CISM and CISSP security consultants to offer a range of security solutions that can enhance the protection of your Apple macOS and OS X environment against internal or external threats or assist your business to recuperate quickly from a breach. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile access; securing your email system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Online Technical Support Technologies
Progent has refined an advanced set of tools and mechanisms that allow the Technical Response Center to deliver world-class remote help. Progent offers protected VPN access support for gateways from multiple sources including Microsoft, Cisco, SonicWall and Checkpoint. Safe VPN online access allows the consultants of Progent's Technical Response Center to link to your network without violating network security. Progent's advanced service management application keeps thorough histories for all provided support. Each certified Progent staff engineer has full access to all the details of services provided by any staff engineer to every client. This database of issues and fixes, plus false alarms and miscues, is organized as an easily searchable internal knowledge base that enables Progent's technical professionals to communicate their knowledge company-wide to make sure that the overall efficiency of Progent's support expands daily.
Also, Progent can provide nationwide online monitoring services based on System Center Operations Manager, customized by Progent for your business so that your computer support is proactive rather than reactive. By detecting possible problems before they cause network outages, remote monitoring can minimize stressful and costly network breakdowns.
Help Desk Support and Outsourcing
Progent offers three basic types of Helpdesk support : Microsoft and Apple macOS and OS X Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (which are a transparent supplement to your current Call Center staff), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of Apple macOS and OS X professionals and certified Microsoft engineers gives your customers convenient contact with a reliable support resource with years of background providing phone help and remote access repair for networks powered by Microsoft and Apple Mac technology. Progent's concentration is on giving the Helpdesk a positive image as a solid contributor to company productivity, and Progent's aim is to fix and not simply report problems.
How to Contact Progent's Online Technical Support Experts
To contact Progent about emergency online assistance with Apple macOS and OS X networking, go to Progent's emergency online help, call 1-800-993-9400, or see Contact Progent.