Urgent Phone Support for Mac OS XProgent offers nationwide online phone support and consulting services for businesses who operate Apple macOS and OS X networks or whose IT systems have a mix of macOS and Mac OS X with Microsoft Windows technology. Online technical support provides optimum leverage for your information technology budget by extending user efficiency and reducing the hours charged for network repair services. Advanced remote support utilities and skilled technicians and engineers combine to enable Progent to handle the majority of IT problems rapidly without needlessly expending time and money by making trips to your location. In the vast majority of situations your network problems can be dealt with over the phone or through a combination of phone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security professionals to assist with the most difficult network issues.

Progent charges for remote service per minute. As a result, you are billed only for support received. Progent requires no initialization surcharge. Many online support companies demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity and simple pricing policy avoid large tabs for fast repairs.

macOS and Mac OS X, Cisco Infrastructure, Microsoft Windows, and Network Security Expertise
Progent's online support engineers have expertise in a broad range of technologies. This scope of capability allows Progent's consultants to manage almost any emergency likely to occur in your network. In addition to providing advanced help for computers based on by macOS and Mac OS X as well as Apple iPhone integration and management, Progent's engineers have earned top-level certifications from Cisco that include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.

To support customers with multi-OS networks that include Microsoft Windows technology, Progent also offers the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

Support services offered by Progent's network consultants include:

  • Expertise with macOS and Mac OS X Integration
    Progent's macOS and Mac OS X remote consulting services cover a wide range of computer technology including network infrastructure, email solutions, backup/restore mechanisms, network and operational security, macOS and Mac OS X and Microsoft Windows integration, virtualization products for server consolidation and easy administration, and transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.

    Progent's Apple macOS and OS X support engineers can offer emergency phone-based assistance troubleshooting problems affecting UNIX/Linux systems based on popular versions of UNIX including: Apple macOS and OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo.

  • Premier Cisco Infrastructure Engineers
    The CCIE credential is the top recognition for network professionals, and certifies that an individual's technical skill is at the master level. CCIEs can resolve the most challenging problems associated with network design, deployment, management, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in identifying problems with Cisco IOS network management utilities and, if necessary, developing alternate approaches or obtaining software patches to fix problems. CCIEs are an excellent value since their depth of expertise allows them to fix even the most complex problems rapidly. In many instances, less seasoned consultants can struggle for hours or days with identical problems that certified CCIEs can resolve in a few minutes.

    Progent is one of the few service providers that makes CCIEs accessible online to assist small and medium sized businesses. Progent can provide quick contact with a CCIE by telephone so that you can get immediate support for complex network issues that are hurting business productivity but are beyond the experience of your local IT support personnel. Progent's CCIE consultants can connect to your network using state-of-the-art remote troubleshooting technology in order to provide fast and affordable diagnosis and remediation of critical network problems. To find out how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, visit Progent's Urgent Support.

    Progent's certified CCIEs have expertise in all of Cisco's industry-leading line of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, protected high-speed and integrated services (IS) routers, Aironet and Meraki wireless access points, wired and wireless Voice phones and systems, Catalyst switches, as well as security and Virtual Private Network solutions.

  • Certified Microsoft Experts
    Progent's Microsoft-qualified engineers offer phone-based network repair and information system help for entire set of Microsoft server and application products. As a Microsoft Partner, Progent can deliver your business the help of consulting professionals who can show you how to implement, troubleshoot and administer any Microsoft Windows Server including Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, SQL Server, Exchange Server, Microsoft SQL Server, Microsoft SharePoint Server, Forefront Threat Management Gateway, Lync Server, SBS Server, and Microsoft Project Server.

  • Certified IT Security Experts
    Progent can provide accredited CRISC and GIAC security consultants to offer a variety of system protection services to enhance the protection of your macOS and Mac OS X network against internal or external threats or assist you to recuperate rapidly from a breach. Security solutions available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; designing safe techniques for remote and mobile access; safeguarding your email system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.

Progent's Online Support Tools
Progent has refined an advanced array of utilities and mechanisms that allow the Remote Support Team to deliver the highest quality of online services. Progent offers secure VPN access support for gateways from a variety of vendors including Microsoft, Cisco, WatchGuard and Checkpoint. Secure VPN online access permits the consultants of Progent's Technical Response Center to link to your system remotely without violating network security. Progent's advanced service management application keeps comprehensive histories for all delivered service. Each authorized Progent team engineer has complete availability of to all the specifics of services provided by any staff member to each client. This history of problems and resolutions, as well as false alarms and miscues, is organized as a readily retrievable proprietary database that enables Progent's support professionals to communicate their experiences with the whole team to make sure that the general quality of Progent's technical support expands continuously.

In addition, Progent can provide country-wide online monitoring services powered by System Center Operations Manager (SCOM), configured by Progent to accommodate your business so your network maintenance is proactive and automated. By detecting emerging issues before they cause downtime, system monitoring can avoid disruptive and costly service breakdowns.

Call Center Support and Outsourcing
Progent provides three essential types of Help Desk support including Microsoft and macOS and Mac OS X Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a seamless supplement to your existing Help Desk team), and Call Center Operations Consulting and Staffing Services. Progent is a Authorized Partner and Progent's Help Desk team of macOS and Mac OS X professionals and certified Microsoft engineers offers your customers convenient access to a dependable support resource with extensive background providing phone support and remote access troubleshooting for networks powered by Microsoft and Apple Mac technology. Progent's concentration is on giving the Helpdesk a respected image as a solid contributor to company productivity, and Progent's target is to resolve rather than merely record problems.

How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online support with Apple macOS and OS X technology, visit Progent's emergency phone-based support, telephone 1-800-993-9400, or see Contact Progent.



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