macOS and Mac OS X, Linux, Solaris Consulting
Integration and Troubleshooting for macOS, Mac OS X and Apple iOS:
Remote Consulting for Apple macOS and OS X
Progent provides nationwide remote phone support and consulting services for companies who run Apple macOS and OS X environments or whose information systems have a combination of macOS and Mac OS X with Microsoft Windows technology. Remote technical support provides optimum return for your IT dollar by protecting client productivity and reducing the time billed for computer repair services. Advanced online access utilities and skilled technicians and consultants allow Progent to handle the majority of network issues quickly without wasting time and dollars by traveling to your location. In most cases your IT issues can be dealt with by telephone or through a combination of telephone support and online network analysis. Progent can make available Cisco certified CCIE network experts and CISM and CISSP certified security professionals to help with the toughest system problems.
Progent charges for telephone-based help on a per-minute basis. This means you are billed only for services received. Progent asks for no startup surcharge. Many remote support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity and simple billing model avoid large invoices for fast fixes.
macOS and Mac OS X, Cisco, Microsoft Windows, and Security Expertise
Progent's remote consulting engineers have certified skills in a wide array of disciplines. This scope of capability allows Progent's consultants to manage virtually any emergency likely to occur in your network. In addition to offering advanced support for computers based on by macOS and Mac OS X as well as iPhone integration, Progent's consultants have earned high-level certifications from Cisco including Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To provide assistance to customers with multi-OS networks that incorporate Microsoft Windows platforms, Progent also offers access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.
Expertise available from Progent's IT consultants include:
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Support Services for macOS and Mac OS X Technology
Progent's Apple macOS and OS X online support services address a wide spectrum of information technology such as network architecture, messaging solutions, backup/restore mechanisms, network and operational security, macOS and Mac OS X and Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older systems to Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.Progent's macOS and Mac OS X support engineers can provide urgent remote help analyzing problems within UNIX/Linux systems powered by popular versions of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as RedHat, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo.
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Certified Cisco Infrastructure Engineers
The CCIE certification is the top recognition for networking professionals, and certifies that an individual's technical skill ranks at the expert level. CCIEs can resolve even the most complex issues encountered in network planning, integration, administration, security, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and, if necessary, coming up with alternate approaches or installing software updates to resolve problems. CCIEs are an exceptional value since their depth of experience enables them to fix even the most complex problems quickly. In common instances, less qualified consultants can struggle for many hours or days with identical tasks that certified CCIEs can resolve in minutes.Progent is one of the few consulting organizations that makes CCIEs accessible online to assist small and medium sized businesses. Progent can provide fast access to a CCIE by telephone so that you can get immediate help for urgent network problems that are impacting business efficiency but are beyond the experience of your local IT maintenance resources. Progent's CCIE consultants can connect to your environment by means of secure on-line troubleshooting technology in order to perform quick and economical diagnosis and remediation of critical system trouble. To learn how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading line of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure high-speed and IS routers, Aironet and Meraki Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as security and Virtual Private Network (VPN) technology.
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Authorized Microsoft Support
Progent's Microsoft-certified experts offer online network repair and consulting support for all Microsoft server and office productivity products. Being a Microsoft Certified Partner, Progent can provide your business the services of support engineers who can show you how to implement, troubleshoot and manage every Microsoft Server such as Microsoft Windows 2012 R2 Server, Windows Server Essentials, SQL Server, Microsoft Exchange Server, Microsoft SQL Server, SharePoint, Forefront Threat Management Gateway, Microsoft Lync Server, SBS Server, and Project Server. -
Certified Network Security Professionals
Progent can give you access to accredited CISM and CISSP security consultants to deliver a range of system protection services to strengthen the protection of your Apple macOS and OS X environment against assaults or help your business to recuperate quickly from a breach. Security solutions available from Progent include: in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent's Online Support Tools
Progent has fine tuned an advanced set of tools and mechanisms that enable the Technical Response Center to deliver world-class remote services. Progent offers secure VPN connectivity support for gateways from multiple vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN online connectivity permits the consultants of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's highly evolved service reporting system keeps comprehensive histories for all delivered service. Each certified Progent team consultant has complete access to all the specifics of services delivered by any staff member to every customer. This database of problems and resolutions, as well as false alarms and miscues, is structured as a readily searchable internal knowledge base that allows Progent's technical professionals to communicate their experiences company-wide to ensure that the general effectiveness of Progent's technical support expands daily.
In addition, Progent can provide nationwide remote monitoring services based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they result in network outages, remote monitoring can minimize stressful and expensive service breakdowns.
Call Center Support
Progent provides several essential types of Help Desk services : Microsoft and Apple macOS and OS X Call Center Outsourcing Support Services, Virtual Help Desk Support Services (a seamless extension of your current Call Center resources), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of Apple macOS and OS X experts and authorized Microsoft engineers offers your customers easy contact with a dependable support group with extensive experience providing telephone-based help and online repair for networks based on Microsoft, Apple Mac and Cisco technology. Progent's concentration is on giving the Call Center a positive image as a solid contributor to business productivity, and Progent's goal is to resolve and not merely record problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with macOS and Mac OS X technology, go to Progent's nationwide remote support, call
An index of content::
Branch Location Remote Troubleshooting
Branch Office Specialists
Years of background delivering Microsoft support and Cisco technology consulting has allowed Progent to build an unmatched ability for supporting branch offices that need IT service with the responsiveness associated with with small companies but which offers effective client interaction, complete documentation, and compliance with corporate IT protocols. If your enterprise maintains a remote office located anywhere in California or any area covered by Progent's engineers, Progent can provide a wide range of in-person and on-line IT consulting services and network architecture expertise.
Network Consultant ASA and PIX Firewall
Cisco ASA firewall VPN Integration
Progent’s experienced Cisco IT security consultants offer high-level PIX and ASA Firewall consulting services covering architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home offices to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and high reliability for network environments of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built platform, eliminating possible OS-specific security gaps.
Network Consulting Remote Workforce
Work from Home Solutions Help and Support
Progent has two decades of experience helping small and medium-size organizations to plan, implement, tune, manage, and debug information networks that support at-home workers.
Consultants SQL Server 2014
SQL Server 2014 AlwaysOn Technology Consulting Services
SQL Server 2014 incorporates major enhancements in key areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works seamlessly across all types of applications including OLTP, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and on-premises consulting services that include system design, deployment, administration, troubleshooting, and software development services to enable businesses of any size to realize fast return from their SQL Server 2014 deployment.
Cybersecurity Firms CISSP-ISSAP Certified
ISSAP Certified information Systems Audit
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of thorough examination and significant work with information security design. ISSAP consultants have comprehensive knowledge of access management systems and methodologies, phone system and network infrastructure protection, cryptography, needs evaluation, BCP and DRP, and physical security integration. Progent's ISSAP-premier security specialists can assist your business with all phases of secure network architecture.
Services Egregor ransomware recovery
Professional Avaddon ransomware recovery
Progent's seasoned ransomware recovery experts can help you to rebuild a network victimized by a ransomware virus such as Ryuk, WannaCry, Hermes, or Locky.
Small Business Server Premium Add-on Integration Support
Emergency SBS 2008 Network Engineer
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the foundation for a powerful but easy-to-manage IT network. The integration requirements of the Microsoft .NET components bundled with Microsoft Small Business Server calls for an IT consultant with hands-on background and extensive experience in planning and building effective and comprehensive information technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in deploying, managing, and troubleshooting network environments based on the Microsoft SBS suite of servers and applications.
ProSight network infrastructure documentation management Engineer
24x7 client credential management Engineer
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of the time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it.
SCCM 2012 Mobile Device Management Remote Support
SCCM 2012 Central Administration Site IT Consulting
Progent can help your organization to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to SCCM 2012 from an older change management solution or help you to modify your existing SCCM 2012 environment to accommodate your evolving business requirements. Also, Progent can assist you to create a software foundation that takes full advantage of SCCM by delivering advanced consulting support for related Microsoft technologies such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Consulting VMware NSX Migration
VMware NSX Virtualized Networks Professional
VMware's NSX virtual network platform enables you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation regardless of the hardware used by the basic IP network. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for site recovery, updates and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire virtualized network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to help your organization to plan, configure, test and manage a DR system based on VMware SRM and VMware NSX.
Dynamics GP/Great Plains Remote Support
Microsoft Dynamics GP Support and Integration
Microsoft Dynamics GP/Great Plains 2010 accounting is a full-featured business management solution that unifies data and operations across your company, communicates easily with other applications, and brings together employees, customers and vendors regardless of time or place. Designed for small to mid-size companies, MS Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and web-based business services. Progent can help you install and maintain a robust, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your company benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.
Top Quality Microsoft Teams and iPad Consulting Services
Microsoft Teams with Outlook Consultant
Progent can help your business to plan an upgrade to Microsoft Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Nagios Consultants
Nagios for Linux Consultant Services
Nagios and MRTG are powerful, Open Source monitoring utilities that operate under Linux and can be deployed to analyze UNIX/Linux networks, MS Windows systems, or multi-OS systems in which Linux and MS Windows coexist. The Nagios monitor lets system managers to track network services including SMTP, HTTP, SSH, and NNTP. MRTG lets you track the traffic in and out of SNMP network appliances such as servers, routers, and switches. Progent's network integration consultants can assist you to utilize both these utilities to tune and repair your network.
Catalyst Wi-Fi 6 Access Point IT Consultant
Catalyst 802.11ax Access Point Online Support Services
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Wireless Access Point consultants can provide economical remote and onsite help for Catalyst Wi-Fi 6 wireless access points.
Microsoft Exchange 2003 Computer Consultancy Companies
Email and Telephony Integration Outsource IT
Progent's Microsoft-certified experts have 20 years of experience providing electronic messaging and unified telecommunications/email solutions for businesses. Progent offers economical Microsoft Exchange 2007 Server support services to strengthen email security and virus defense, achieve high availability email, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange help and support offerings can assist you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Exchange product such as Exchange 5.5 to Microsoft Exchange Server 2010.
