Mac, Linux, Solaris Consulting
Integration and Troubleshooting for Apple macOS, OS X and Apple iOS:
Online Help for macOS and Mac OS X
Progent offers nationwide urgent phone support and troubleshooting services for businesses that run macOS and Mac OS X networks or whose IT systems include a mix of macOS and Mac OS X with Microsoft products. Remote technical support offers maximum leverage for your information technology budget by protecting user efficiency and limiting the time billed for computer repair services. Sophisticated online access technology and skilled service specialists and engineers allow Progent to solve the majority of network problems rapidly without wasting time and money by making trips to your location. In the vast majority of cases your network problems can be dealt with over the phone or via a mix of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISM certified security professionals to assist with the most challenging network problems.
Progent charges for remote help on a per-minute basis. Consequently, you are billed just for support delivered. Progent requires no startup surcharge. Many online service firms demand substantial minimum payments or bill for each fifteen minutes or longer. Progent's fine granularity and straightforward billing policy do away with large tabs for speedy solutions.
macOS and Mac OS X, Cisco Infrastructure, MS Windows, and Network Security Experts
Progent's online support professionals have certified skills in a wide range of disciplines. This scope of technical skills allows Progent's consultants to manage almost any crisis likely to take place in your information system. In addition to offering advanced support for computers powered by macOS and Mac OS X as well as iPhone and iPad integration, Progent's consultants have been awarded high-level certifications from Cisco including Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To support customers with mixed-platform environments that include Microsoft Windows platforms, Progent also provides the support of consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.
Support services offered by Progent's network consultants include:
-
Support Services for macOS and Mac OS X Integration
Progent's Apple macOS and OS X online consulting services address a broad array of computer technology including system architecture, email systems, backup and recovery platforms, system and process security, macOS and Mac OS X and Microsoft Windows coexistence, virtualization products for server consolidation and simplified management, and migration from older applications to Windows or Linux-powered environments. Progent's group-based approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.Progent's macOS and Mac OS X support engineers can offer urgent online help analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as: Apple macOS and OS X, Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux.
-
Certified Cisco Infrastructure Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network professionals, and certifies that a person's technical knowledge ranks at the master level. CCIEs can handle the most difficult issues surrounding network design, integration, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in identifying problems with Cisco IOS network management utilities and, if needed, developing workarounds or obtaining software updates to fix problems. CCIEs are an excellent value because their deep experience allows them to fix even the most intractable problems rapidly. In common instances, less qualified engineers can struggle for hours or even days with the same problems that certified CCIEs can resolve in a few minutes.Progent is among the few support firms that makes CCIEs available online to help small and mid-size businesses. Progent offers quick access to a CCIE by telephone so that you can receive immediate help for urgent network problems that are impacting business efficiency but are beyond the scope of your ordinary network maintenance resources. Progent's CCIE support experts can connect to your network by means of state-of-the-art on-line troubleshooting tools in order to provide fast and affordable diagnosis and repair of critical system problems. To learn how to get in touch with a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, secure high-speed and IS routers, Aironet and Meraki Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus security and Virtual Private Network (VPN) solutions.
-
Authorized Microsoft Support
Progent's Microsoft-qualified experts offer online network repair and information system help for all Microsoft server and application products. Designated a Microsoft Partner, Progent can offer your business the help of support professionals who can assist to integrate, troubleshoot and administer any Microsoft Server such as Microsoft Windows 2012 R2 Server, Windows Server Essentials, Microsoft SQL Server, Exchange Server, Microsoft SQL Server, SharePoint, Forefront Server, Lync Server, Small Business Server, and Project Server. -
Premier IT Security Consultants
Progent can provide certified CISM and ISSAP security consultants to offer a range of security services that can improve the protection of your Apple macOS and OS X network against assaults or assist you to recuperate quickly from a breach. Security solutions offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from malicious attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent's Remote Service Tools
Progent has fine tuned an extensive set of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of remote services. Progent provides protected Virtual Private Network access support for VPN gateways from multiple vendors including Microsoft, Cisco, WatchGuard and Checkpoint. Safe VPN online access allows the engineers of Progent's Technical Response Center to link to your network remotely without violating system security. Progent's sophisticated service management application keeps thorough records for all delivered service. Each authorized Progent staff consultant has full access to all the details of support delivered by any staff engineer to every client. This history of issues and fixes, plus false alarms and miscues, is structured as a readily retrievable proprietary database that allows Progent's technical professionals to share their knowledge company-wide to ensure that the overall effectiveness of Progent's support improves daily.
In addition, Progent offers nationwide remote monitoring services based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your business so your computer maintenance is proactive rather than reactive. By anticipating possible problems before they result in downtime, automated monitoring can avoid disruptive and costly network crises.
Call Center Support
Progent provides several essential programs for Helpdesk support including Microsoft and Apple macOS and OS X Help Desk Outsourcing Support Services, Virtual Help Desk Services (which are a transparent supplement to your existing Help Desk resources), and Call Center Consulting and Staffing. Progent is a Authorized Partner and Progent's Help Desk staff of macOS and Mac OS X professionals and certified Microsoft engineers gives your customers easy contact with a reliable technical group with extensive background delivering phone help and remote access repair for networks based on Microsoft and Apple Mac technology. Progent's focus is on giving the Call Center a positive reputation as a solid contributor to company performance, and Progent's aim is to fix rather than merely report problems.
How to Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based support with Apple macOS and OS X technology, go to Progent's emergency remote support, phone
An index of content::
Patch management Consultants
Consultants Security patch management
Progent's support services for software/firmware update management offer businesses of any size a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your servers, peripherals {like printers, network infrastructure appliances like switches and Wi-Fi APs, and Internet-of-Things devices such as alarms and robotics.
Urgent NLB Test Lab Consulting Services
NLB Testing Consultants
The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for piloting mission-critical applications, creating efficient migration methodologies, evaluating and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and building training environments for the latest technologies. For Progent clients without sufficient in-house resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping critical IT projects on schedule.
Desktop and Mobile Device Management Information Technology Consulting Company
Microsoft Experts IT Outsourcing Intune Mobile Device Management
Progent's Microsoft-certified consultants can assist you to streamline desktop PC update and patch deployment by providing support for management solutions like Configuration Manager, SMS 2003, and Windows Server Update Services.
Cisco Network Recovery Consultant Price
Consulting Hourly Price Server Support
Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.
