Progent offers national online technical support and consulting services for businesses who operate Apple macOS and OS X environments or whose IT systems include a mix of macOS and Mac OS X with Microsoft Windows technology. Remote technical support offers maximum leverage for your IT budget by protecting client productivity and limiting the time billed for computer repair services. Advanced online access tools and experienced technicians and engineers combine to enable Progent to handle the majority of network issues rapidly without wasting time and money by making trips to your location. In the vast majority of situations your network issues can be dealt with over the phone or via a mix of phone support and remote access. Progent can offer the services of Cisco certified CCIE network engineers and CISSP and ISSAP premier security specialists to assist with the most challenging network issues.
Progent bills for telephone-based support by the minute. Consequently, you are invoiced exclusively for support received. Progent imposes no initialization fee. Many remote support organizations demand large minimum fees or bill for every fifteen minutes or longer. Progent's one-minute granularity and straightforward billing model eliminate large tabs for fast repairs.
macOS and Mac OS X, Cisco, Microsoft Windows, and Security Experts
Progent's online support engineers have expertise in a wide array of disciplines. This breadth of capability makes it possible to handle almost any crisis likely to take place in your information system. In addition to providing advanced help for computers based on by macOS and Mac OS X as well as iPhone integration and management, Progent's consultants have earned high-level certifications from Cisco including Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS environments that include Windows platforms, Progent also provides the support of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Expertise offered by Progent's IT engineers include:
Support Services for macOS and Mac OS X Technology
Progent's Apple macOS and OS X remote consulting services address a broad array of computer technology such as system infrastructure, messaging solutions, backup and recovery platforms, system and process security, macOS and Mac OS X and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and transitioning from legacy systems to Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's macOS and Mac OS X support engineers can offer urgent remote help analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
macOS and Mac OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or major Linux distributions including
Debian GNU/Linux and
Premier Cisco Engineers
The CCIE credential is the premier recognition for networking engineers, and certifies that an individual's networking skill is at the expert level. CCIEs can handle the most challenging problems encountered in network planning, deployment, administration, security, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and, if needed, developing alternate approaches or installing software patches to correct problems. CCIEs represent an exceptional value because their deep expertise enables them to fix even the most complex problems quickly. In many cases, less qualified engineers can struggle for many hours or days with the same problems that CCIEs can resolve in minutes.
Progent is among the rare service providers that makes CCIEs available online to support small and medium sized companies. Progent offers quick access to a CCIE by phone so that you can get timely support for urgent network problems that are impacting worker productivity but are outside the experience of your local network support providers. Progent's CCIE consultants can tie into your environment by means of secure on-line troubleshooting tools in order to perform quick and affordable diagnosis and remediation of critical network trouble. To learn how to get in touch with a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading line of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, secure high-speed and integrated services (IS) routers, Aironet and Meraki Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network (VPN) technology.
Certified Microsoft Experts
Progent's Microsoft-certified experts can provide remote computer troubleshooting and consulting support for the complete line of Microsoft server and application products. As a Microsoft Partner, Progent can deliver your company the services of support professionals who can show you how to configure, maintain and manage every Microsoft Server such as Windows 2012 R2 Server, Windows Server Essentials, SQL Server, Microsoft Exchange Server, SQL Server, Microsoft SharePoint Server, Forefront Server, Lync Server, Small Business Server, and Project Server.
Certified Network Security Consultants
Progent can provide qualified CRISC and GIAC security consultants to offer a range of security services to enhance the defenses of your Apple macOS and OS X environment against assaults or help you to recuperate rapidly from a penetration. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent's Online Support Tools
Progent has fine tuned an extensive set of tools and technologies that allow the Technical Response Center to deliver world-class online help. Progent offers protected VPN connectivity support for gateways from a variety of vendors including Microsoft, Cisco, SonicWall and Checkpoint. Safe VPN remote connectivity permits the consultants of Progent's Technical Response Center to connect to your network without compromising network security. Progent's highly evolved service management application includes comprehensive records for all delivered service. Each certified Progent team engineer has complete availability of to all the details of services provided by any team member to every customer. This database of problems and resolutions, as well as false alarms and miscues, is organized as a readily searchable proprietary knowledge base that enables Progent's technical professionals to share their knowledge with the whole team to make sure that the general quality of Progent's technical support improves continuously.
In addition, Progent can provide country-wide remote monitoring support based on System Center Operations Manager (SCOM), adapted by Progent to accommodate your environment so that your network support is proactive rather than reactive. By detecting emerging issues before they result in network outages, remote monitoring can avoid disruptive and costly service crises.
Call Center Outsourcing
Progent offers several essential programs for Help Desk services including Microsoft and Apple macOS and OS X Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a seamless extension of your existing Helpdesk resources), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of Apple macOS and OS X professionals and certified Microsoft engineers offers your clients convenient contact with a dependable technical group with years of experience providing phone support and online troubleshooting for networks powered by Microsoft and Apple Mac technology. Progent's focus is on giving the Call Center a positive reputation as a solid contributor to company productivity, and Progent's target is to resolve and not merely report problems.
How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online support with Apple macOS and OS X networking, visit Progent's emergency phone-based support, phone 1-800-993-9400, or visit Contact Progent.