Immediate Remote Consulting for Mac OS XProgent provides nationwide remote phone support and consulting services for companies who run macOS and Mac OS X environments or whose IT systems have a combination of Apple macOS and OS X with Microsoft Windows products. Remote IT help provides maximum leverage for your IT dollar by extending user productivity and reducing the hours billed for network repair services. Advanced remote access tools and experienced technicians and engineers combine to enable Progent to solve the majority of IT issues rapidly without needlessly expending time and dollars by making trips to your location. In most cases your IT problems can be dealt with by telephone or through a mix of telephone support and remote access. Progent can make available Cisco certified CCIE infrastructure engineers and CISM certified security specialists to assist with the most difficult network problems.

Progent charges for remote service by the minute. Because of this, you pay exclusively for support received. Progent asks for no startup charge. Many remote service companies demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity and straightforward billing model save you from big invoices for speedy solutions.

macOS and Mac OS X, Cisco, MS Windows, and Network Security Support
Progent's online consulting professionals have certified skills in a wide range of technologies. This breadth of capability allows Progent's consultants to handle virtually any emergency likely to take place in your information system. In addition to providing expert help for servers and desktops based on by Apple macOS and OS X and iPhone and iPad integration, Progent's consultants have been awarded top-level certifications from Cisco that include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to clients with multi-platform environments that include Microsoft Windows technology, Progent also provides the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager consultants, CISSP experts, and ISSAP engineers.

Support services offered by Progent's network consultants include:

  • Expertise with macOS and Mac OS X Integration
    Progent's Apple macOS and OS X remote support services cover a wide spectrum of computer technology including network architecture, email solutions, backup and recovery mechanisms, network and process security, macOS and Mac OS X and Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older applications to MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.

    Progent's macOS and Mac OS X support engineers can offer emergency online assistance analyzing problems within UNIX/Linux networks based on popular variants of UNIX such as: Apple macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO UNIX and SGI/Irix or major Linux distributions including RedHat Linux, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo.

  • Certified Cisco CCIE Engineers
    The CCIE certification is the premier recognition for network consultants, and certifies that a person's networking skill is at the expert level. CCIEs can handle the most challenging problems encountered in network design, deployment, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in identifying anomalies with Cisco IOS network administration tools and, if needed, developing alternate approaches or obtaining software patches to fix problems. CCIEs represent an exceptional value since their depth of expertise enables them to solve the most complex problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or days with identical problems that CCIEs can resolve in a few minutes.

    Progent is among the rare support providers that makes CCIEs accessible online to support small and mid-size businesses. Progent offers fast contact with a CCIE by telephone so that you can get immediate help for complex network problems that are hurting business productivity but are beyond the scope of your ordinary IT support resources. Progent's CCIE support experts can tie into your network using sophisticated on-line troubleshooting technology in order to provide quick and affordable analysis and repair of critical network problems. To learn how to get in touch with a Progent CCIE for timely assistance with your network, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, protected broadband and IS routers, Aironet and Meraki Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus protection and Virtual Private Network (VPN) technology.

  • Authorized Microsoft Support
    Progent's Microsoft-qualified professionals can provide remote computer support and IT help for entire set of Microsoft server and office productivity solutions. Being a Microsoft Partner, Progent can offer your company the services of consulting engineers who can assist to implement, support and administer any Microsoft Server such as Microsoft Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, Microsoft SQL Server, Microsoft Exchange Server, SQL Server, SharePoint, Forefront TMG, Lync Server, SBS Server, and Project Server.

  • Premier Network Security Specialists
    Progent can give you access to qualified CRISC and GIAC security engineers to offer a variety of security solutions to strengthen the protection of your macOS and Mac OS X network against assaults or assist your business to recuperate quickly from a penetration. Security services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; configuring firewalls; designing safe architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

Progent's Remote Support Technologies
Progent has refined an advanced array of tools and mechanisms that enable the Technical Response Center to deliver world-class online services. Progent provides protected VPN access support for VPN gateways from multiple vendors such as Microsoft, Cisco, SonicWALL and Netscreen. Safe VPN online access allows the engineers of Progent's online support team to link to your network without compromising network security. Progent's sophisticated service reporting system keeps thorough histories for all delivered service. Each authorized Progent staff engineer has complete availability of to all the details of services provided by any team engineer to every customer. This database of problems and fixes, as well as false alarms and mistakes, is organized as a readily retrievable proprietary knowledge base that allows Progent's technical experts to share their knowledge company-wide to ensure that the overall efficiency of Progent's support improves daily.

In addition, Progent can provide country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so that your computer support is proactive rather than reactive. By detecting emerging issues before they result in downtime, automated monitoring can minimize stressful and costly service crises.

Call Center Outsourcing
Progent provides several essential programs for Help Desk support : Microsoft and macOS and Mac OS X Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a transparent supplement to your existing Help Desk resources), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft {Certified Partner and Progent's Help Desk team of Apple macOS and OS X experts and authorized Microsoft engineers offers your customers easy access to a reliable support group with extensive experience delivering telephone-based help and online repair for networks based on Microsoft and Apple Mac technology. Progent's concentration is on earning the Call Center a respected reputation as a key contributor to business productivity, and Progent's goal is to fix rather than merely record problems.

How to Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with Apple macOS and OS X products, go to Progent's emergency remote help, phone 1-800-993-9400, or go to Contact Progent.