Progent provides national online technical support and troubleshooting services for companies that run macOS and OS X environments or whose IT systems have a combination of macOS and Mac OS X with Microsoft technology. Online technical support offers optimum return for your IT budget by extending user productivity and reducing the time billed for computer repair services. Sophisticated online support utilities and skilled technicians and consultants allow Progent to handle most network issues rapidly without needlessly expending time and money by making trips to your location. In most cases your network problems can be remediated over the phone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts plus CISA, GIAC and CISM certified security professionals to help with the most challenging network connectivity or information assurance problems.
Progent charges for phone support per minute. This means you pay exclusively for services received. Progent imposes no startup fee or minimum time requirement. Many remote service companies demand substantial minimum fees or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy do away with large bills for quick repairs.
Apple macOS and OS X, Cisco Infrastructure, Microsoft Windows, and Security Support
Progent's remote consulting professionals have expertise in a broad array of disciplines. This scope of capability makes it possible to manage virtually any crisis likely to occur in your information system. In addition to offering advanced support for computers powered by macOS and OS X as well as for Apple iOS-based iPad and iPhone devices, Progent's consultants have earned high-level certifications from Cisco including Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support clients with mixed-OS environments that include Windows technology, Progent also provides the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include CISM security management consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP security architecture experts.
Support services available from Progent's IT engineers include:
Progent's Online Support Technologies
Expertise with Apple macOS and OS X Integration
Progent's macOS and OS X online support services address a wide array of information technology such as network infrastructure, email solutions, system and process security, Apple Mac OS X and Microsoft Windows coexistence, virtualization technologies for server hardware consolidation and simplified management, and migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's macOS and OS X consultants can offer urgent remote assistance analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
macOS and OS X,
Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/IRIX or major Linux distributions including RedHat, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo.
Qualified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking professionals, and indicates that a person's networking knowledge is at the expert level. CCIEs can resolve the most difficult problems associated with network design, integration, management, security, and repair. CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS network management tools and, if needed, coming up with workarounds or installing software patches to resolve problems. CCIEs are an excellent value since their deep experience enables them to fix even the most intractable problems quickly. In many cases, less seasoned consultants can wrestle for hours or even days with the same problems that certified CCIEs can fix in minutes.
Progent is among the few support firms that makes CCIEs accessible online to help small and mid-size businesses. Progent can provide quick contact with a CCIE by phone so that you can get immediate help for complex network issues that are hurting business efficiency but are outside the scope of your ordinary IT maintenance providers. Progent's CCIE consultants can connect to your environment via the latest on-line support technology in order to perform fast and affordable diagnosis and repair of urgent network problems. To find out how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading line of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, secure high-speed and integrated services (IS) routers, Aironet and Meraki wireless access points, VoIP phones and systems, Catalyst Series switches, plus security and VPN solutions.
Certified Microsoft Experts
Progent's Microsoft-authorized consultants can provide remote computer troubleshooting and information system help for all Microsoft server and office productivity products. As a Microsoft Certified Partner, Progent can provide your company the help of consulting professionals who can assist to install, support and administer every Microsoft .NET Server such as Microsoft Windows 2008 Server, Exchange Server, SQL Server, SharePoint Server, Forefront TMG/ISA Server, Lync Server, Small Business Server, and Project Server.
Certified Network Security Consultants
Progent can provide accredited CISA, CISM, CISSP, CRISC, GIAC, and ISSAP security consultants to offer a range of security services to enhance the protection of your Apple Mac OS X network against assaults or help you to recuperate rapidly from a breach. Security services offered by Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent has fine tuned an advanced array of tools and mechanisms that enable the Technical Response Center to deliver world-class online services. Progent provides protected Virtual Private Network access support for VPN gateways from multiple vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN online connectivity permits the engineers of Progent's Technical Response Center to link to your system remotely without compromising system security. Progent's advanced service reporting system includes thorough records for all provided service. Each authorized Progent team consultant has full access to all the details of support delivered by any staff member to every client. This archive of problems and resolutions, as well as false alarms and miscues, is organized as a readily retrievable proprietary database that allows Progent's technical experts to communicate their experiences company-wide to ensure that the general quality of Progent's technical support expands daily.
Also, Progent can provide country-wide online monitoring services powered by Microsoft System Center Operations Manager (SCOM), adapted by Progent to accommodate your environment so your computer support is proactive rather than reactive. By anticipating possible issues before they result in network outages, automated monitoring can avoid disruptive and expensive service breakdowns.
Help Desk Call Center Support and Outsourcing
Progent offers three basic programs for Helpdesk services : Microsoft, macOS and OS X Help Desk Outsourcing Services, Virtual Help Desk Support Services (which are a transparent supplement to your existing Call Center resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of macOS and OS X experts and certified Microsoft engineers offers your customers instant contact with a reliable technical group with years of background providing telephone-based help and remote access troubleshooting for IT systems based on Microsoft, Apple macOS/OS X and Cisco technology. Progent's concentration is on giving the Helpdesk a positive reputation as a key contributor to company performance, and Progent's aim is to fix rather than simply report problems.
How to Contact Progent's Online Support Professionals
To contact Progent about online expertise with macOS and OS X products, go to Progent's emergency online help, phone 1-800-993-9400, or visit Contact Progent.