Progent provides national online technical support and troubleshooting services for companies that run macOS and OS X environments or whose IT systems have a combination of macOS and Mac OS X with Microsoft technology. Online technical support offers optimum return for your IT budget by extending user productivity and reducing the time billed for computer repair services. Sophisticated online support utilities and skilled technicians and consultants allow Progent to handle most network issues rapidly without needlessly expending time and money by making trips to your location. In most cases your network problems can be remediated over the phone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts plus CISA, GIAC and CISM certified security professionals to help with the most challenging network connectivity or information assurance problems.
Progent charges for phone support per minute. This means you pay exclusively for services received. Progent imposes no startup fee or minimum time requirement. Many remote service companies demand substantial minimum fees or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy do away with large bills for quick repairs.
Apple macOS and OS X, Cisco Infrastructure, Microsoft Windows, and Security Support
Progent's remote consulting professionals have expertise in a broad array of disciplines. This scope of capability makes it possible to manage virtually any crisis likely to occur in your information system. In addition to offering advanced support for computers powered by macOS and OS X as well as for Apple iOS-based iPad and iPhone devices, Progent's consultants have earned high-level certifications from Cisco including Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support clients with mixed-OS environments that include Windows technology, Progent also provides the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include CISM security management consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP security architecture experts.
Support services available from Progent's IT engineers include:
Progent's macOS and OS X consultants can offer urgent remote assistance analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as: macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/IRIX or major Linux distributions including RedHat, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo.
Progent is among the few support firms that makes CCIEs accessible online to help small and mid-size businesses. Progent can provide quick contact with a CCIE by phone so that you can get immediate help for complex network issues that are hurting business efficiency but are outside the scope of your ordinary IT maintenance providers. Progent's CCIE consultants can connect to your environment via the latest on-line support technology in order to perform fast and affordable diagnosis and repair of urgent network problems. To find out how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading line of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, secure high-speed and integrated services (IS) routers, Aironet and Meraki wireless access points, VoIP phones and systems, Catalyst Series switches, plus security and VPN solutions.
Also, Progent can provide country-wide online monitoring services powered by Microsoft System Center Operations Manager (SCOM), adapted by Progent to accommodate your environment so your computer support is proactive rather than reactive. By anticipating possible issues before they result in network outages, automated monitoring can avoid disruptive and expensive service breakdowns.
Help Desk Call Center Support and Outsourcing
Progent offers three basic programs for Helpdesk services : Microsoft, macOS and OS X Help Desk Outsourcing Services, Virtual Help Desk Support Services (which are a transparent supplement to your existing Call Center resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of macOS and OS X experts and certified Microsoft engineers offers your customers instant contact with a reliable technical group with years of background providing telephone-based help and remote access troubleshooting for IT systems based on Microsoft, Apple macOS/OS X and Cisco technology. Progent's concentration is on giving the Helpdesk a positive reputation as a key contributor to company performance, and Progent's aim is to fix rather than simply report problems.
How to Contact Progent's Online Support Professionals
To contact Progent about online expertise with macOS and OS X products, go to Progent's emergency online help, phone