OS X, Linux, Sun Solaris Expertise
Integration and Troubleshooting for macOS, OS X and Apple iOS:
Remote Help for Apple macOS and Mac OS X
Progent provides national online technical support and troubleshooting services for companies that run macOS and OS X environments or whose IT systems have a combination of macOS and Mac OS X with Microsoft technology. Online technical support offers optimum return for your IT budget by extending user productivity and reducing the time billed for computer repair services. Sophisticated online support utilities and skilled technicians and consultants allow Progent to handle most network issues rapidly without needlessly expending time and money by making trips to your location. In most cases your network problems can be remediated over the phone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts plus CISA, GIAC and CISM certified security professionals to help with the most challenging network connectivity or information assurance problems.
Progent charges for phone support per minute. This means you pay exclusively for services received. Progent imposes no startup fee or minimum time requirement. Many remote service companies demand substantial minimum fees or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy do away with large bills for quick repairs.
Apple macOS and OS X, Cisco Infrastructure, Microsoft Windows, and Security Support
Progent's remote consulting professionals have expertise in a broad array of disciplines. This scope of capability makes it possible to manage virtually any crisis likely to occur in your information system. In addition to offering advanced support for computers powered by macOS and OS X as well as for Apple iOS-based iPad and iPhone devices, Progent's consultants have earned high-level certifications from Cisco including Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support clients with mixed-OS environments that include Windows technology, Progent also provides the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include CISM security management consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP security architecture experts.
Support services available from Progent's IT engineers include:
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Expertise with Apple macOS and OS X Integration
Progent's macOS and OS X online support services address a wide array of information technology such as network infrastructure, email solutions, system and process security, Apple Mac OS X and Microsoft Windows coexistence, virtualization technologies for server hardware consolidation and simplified management, and migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.Progent's macOS and OS X consultants can offer urgent remote assistance analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as: macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/IRIX or major Linux distributions including RedHat, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo.
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Qualified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking professionals, and indicates that a person's networking knowledge is at the expert level. CCIEs can resolve the most difficult problems associated with network design, integration, management, security, and repair. CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS network management tools and, if needed, coming up with workarounds or installing software patches to resolve problems. CCIEs are an excellent value since their deep experience enables them to fix even the most intractable problems quickly. In many cases, less seasoned consultants can wrestle for hours or even days with the same problems that certified CCIEs can fix in minutes.Progent is among the few support firms that makes CCIEs accessible online to help small and mid-size businesses. Progent can provide quick contact with a CCIE by phone so that you can get immediate help for complex network issues that are hurting business efficiency but are outside the scope of your ordinary IT maintenance providers. Progent's CCIE consultants can connect to your environment via the latest on-line support technology in order to perform fast and affordable diagnosis and repair of urgent network problems. To find out how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading line of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, secure high-speed and integrated services (IS) routers, Aironet and Meraki wireless access points, VoIP phones and systems, Catalyst Series switches, plus security and VPN solutions.
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Certified Microsoft Experts
Progent's Microsoft-authorized consultants can provide remote computer troubleshooting and information system help for all Microsoft server and office productivity products. As a Microsoft Certified Partner, Progent can provide your company the help of consulting professionals who can assist to install, support and administer every Microsoft .NET Server such as Microsoft Windows 2008 Server, Exchange Server, SQL Server, SharePoint Server, Forefront TMG/ISA Server, Lync Server, Small Business Server, and Project Server. -
Certified Network Security Consultants
Progent can provide accredited CISA, CISM, CISSP, CRISC, GIAC, and ISSAP security consultants to offer a range of security services to enhance the protection of your Apple Mac OS X network against assaults or help you to recuperate rapidly from a breach. Security services offered by Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent has fine tuned an advanced array of tools and mechanisms that enable the Technical Response Center to deliver world-class online services. Progent provides protected Virtual Private Network access support for VPN gateways from multiple vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN online connectivity permits the engineers of Progent's Technical Response Center to link to your system remotely without compromising system security. Progent's advanced service reporting system includes thorough records for all provided service. Each authorized Progent team consultant has full access to all the details of support delivered by any staff member to every client. This archive of problems and resolutions, as well as false alarms and miscues, is organized as a readily retrievable proprietary database that allows Progent's technical experts to communicate their experiences company-wide to ensure that the general quality of Progent's technical support expands daily.
Also, Progent can provide country-wide online monitoring services powered by Microsoft System Center Operations Manager (SCOM), adapted by Progent to accommodate your environment so your computer support is proactive rather than reactive. By anticipating possible issues before they result in network outages, automated monitoring can avoid disruptive and expensive service breakdowns.
Help Desk Call Center Support and Outsourcing
Progent offers three basic programs for Helpdesk services : Microsoft, macOS and OS X Help Desk Outsourcing Services, Virtual Help Desk Support Services (which are a transparent supplement to your existing Call Center resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of macOS and OS X experts and certified Microsoft engineers offers your customers instant contact with a reliable technical group with years of background providing telephone-based help and remote access troubleshooting for IT systems based on Microsoft, Apple macOS/OS X and Cisco technology. Progent's concentration is on giving the Helpdesk a positive reputation as a key contributor to company performance, and Progent's aim is to fix rather than simply report problems.
How to Contact Progent's Online Support Professionals
To contact Progent about online expertise with macOS and OS X products, go to Progent's emergency online help, phone
An index of content::
Consultant QTS Sacramento Data Center
QTS/Herakles Internet Data Center Technology Professional
The QTS (formerly Herakles) Data Center is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are currently using the QTS data center as a colocation facility or if your company is planning on migrating your main or disaster recovery system to the Herakles data center, Progent can provide a variety of cost-effective consulting services such as colocation migration, equipment deployment and upgrades, infrastructure improvements, project management services, virtualization configuration, remote monitoring, automated network administration, software programming, business continuity solutions, data security assessment, and the support of the Progent Test Lab.
Small Business Migration Consultants
Small Offices Network Help
Progent provides the services of Microsoft and Cisco-Premier network consulting professionals to show clients affordable ways to help companies maximize the benefits of Microsoft and Cisco technology. For networks that span from small offices to nationwide enterprises, Progent's expert consultants can show you how to improve your information system's e-mail architecture, security, availability, performance, and system administration.
Coding Microsoft Azure IPsec configuration
Microsoft Azure integration Consultants
Progent can help small companies to migrate any part of their network infrastructure to Microsoft Azure. This can simplify network administration and lower equipment investments. Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and make sure you sidestep the common errors small companies make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN connections and also to manage Apple iOS devices and Google Android handhelds.
Apple Mac Backup Consultant Services
Acronis Backup Consultancy
Progent can provide affordable online support from consultants skilled in a wide array of products and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops as well as laptops and handhelds. Progent offers help for leading data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can assist you to design, enhance, or troubleshoot data backup systems for a variety of environments such as local, edge to datacenter, cloud, or hybrid.
24x7 Integration Fortinet FortiOps
Computer Consultant Fortinet 1100 Series Firewalls
Fortinet FortiGate next-generation firewalls are leaders in delivering top performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can help your business to deploy your Fortinet FortiGate firewalls to protect all your IT assets at the enterprise perimeter, within the data center, at branches, and in the cloud.
Data Protection Manager 2016 Planning IT Consulting
Data Protection Manager 2016 Backup and Recovery Specialists
System Center 2016 Data Protection Manager offers automatic backup and simplified restore capabilities for Microsoft-based networks. SCDPM 2016 offers application-aware protection for critical workloads such as Microsoft SQL, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified experts can assist organizations of all sizes to plan, implement, manage, and troubleshoot a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can help you to migrate from a previous release of Data Protection Manager or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployments. Progent offers online or onsite consulting expertise and can provide occasional guidance to resolve challenging issues or provide end-to-end project management support to help you finish your Data Protection Manager 2016 deployment on time and within your budget.
Technical Consultant Meraki Switch Stacking
Largest Computer Consultants Meraki Switch Configuration
Cisco's Meraki MS family of switches are intended for environments that go from branch offices to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective remote consulting to help your company to design and deploy a productive network solution based on Meraki switches, streamline network monitoring and administration with Meraki's cloud-based management architecture, configure policies to maintain security and compliance, create and test a disaster recovery plan, and resolve issues associated with any facet of your Meraki ecosystem. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to build a cohesive networking solution.
Supplemental Service Desk Network Consulting
Integration Extended Help Desk
Progent's Microsoft and Cisco authorized Consultants offer three service programs to help mid-size and large companies develop an efficient and productive in-house Computer Support Helpdesk. Progent's consulting services include ROI evaluation, process analysis and improvement, executive reporting, education of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Support Services help businesses analyze the numerous top level Help Desk application programs on the market and decide what packages may be too expensive, lack key capabilities, or align badly with your company's business goals. Progent also offers temporary staffing for businesses who want to reinforce their internal Help Desk team for occasional tasks or to substitute for absent or indisposed workers.
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