Progent offers national remote phone support and consulting services for businesses who operate Linux-powered environments or whose IT systems include a combination of Linux/Linux platforms and Microsoft technology. Online technical support offers maximum return for your information technology dollar by protecting user efficiency and shortening the time billed for network repair services. Advanced online support utilities and skilled service specialists and consultants combine to enable Progent to solve most network problems quickly without needlessly expending time and money by traveling to your site. In the vast majority of cases your IT problems can be remediated over the phone or via a mix of phone help and remote connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISSP certified security specialists to assist you with the toughest network problems.
Progent charges for online support per minute. Because of this, you owe just for services received. Progent asks for no startup surcharge. Many online service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and simple billing model do away with large tabs for quick repairs.
Linux, Cisco, MS Windows, and System Security Support
Progent's online consulting professionals have expertise in a wide range of disciplines. This scope of technical skills makes it possible to manage virtually any crisis likely to take place in a small business information system. Certifications earned by Progent engineers in Linux-family technologies include Red Hat Certified Engineer and Red Hat RHCT. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to customers with mixed-OS networks, Progent also provides the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified cybersecurity staff members include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional security architecture engineers.
Progent's Remote Technical Support Tools
Linux Support Services
Progent's Linux online support services cover a broad range of information technology including system architecture, messaging systems, network and operational security, Linux and Microsoft Windows integration, VMware products for server hardware economization and simplified management, and transitioning from legacy applications to Windows or Linux environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's Linux support engineers can provide urgent remote assistance resolving problems within systems based on leading versions of Linux such as
fedora Linux, and
Certified Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking professionals, and indicates an individual's networking knowledge at the master level. CCIEs can handle even the most difficult problems encountered in network design, deployment, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or installing software updates to correct problems. CCIEs are an exceptional value since their depth of expertise enables them to fix the most intractable problems rapidly. In many cases, less qualified engineers can struggle with the same tasks for many hours or days.
Progent is among the rare consulting firms that makes CCIEs accessible to support small and medium sized companies. Progent offers quick access to a CCIE by phone so that you can get timely support for urgent network problems that are hurting business efficiency but are beyond the experience of your ordinary IT maintenance resources. Progent's CCIE engineers can tie into your network by means of state-of-the-art on-line support technology in order to provide fast and economical analysis and remediation of critical system trouble. To learn how to talk to a Progent CCIE for timely assistance with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of networking products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus protection and Virtual Private Network (VPN) technology.
Certified MS Windows Support
Progent's Microsoft-expert remote support professionals can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 troubleshooting,
SharePoint Server development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Certified Network Security Consultants
Progent can provide certified CISM and CISSP security consultants to deliver a range of system protection solutions to enhance the protection of your Linux network against attacks or assist you to recover quickly from a breach. Security services offered by Progent include: comprehensive security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; configuring firewalls; designing secure techniques for remote and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent has fine tuned an extensive array of utilities and technologies that enable the Technical Response Center to deliver the highest quality of remote services. Progent offers secure Virtual Private Network access support for gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote access allows the engineers of Progent's online support team to link to your network without violating system security. Progent's sophisticated customer support management system keeps comprehensive records for all provided service. Each certified Progent team consultant has full availability of to all the details of support delivered by any staff member to each customer. This history of issues and resolutions, plus false alarms and mistakes, is organized as an easily retrievable internal knowledge base that allows Progent's support experts to share their knowledge company-wide to make sure that the overall quality of Progent's technical support expands continuously.
Also, Progent can provide country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so your network support is proactive and automated. By detecting possible issues before they cause downtime, remote monitoring can avoid stressful and expensive service breakdowns.
Help Desk Call Center Support
Progent offers three basic types of Help Desk support : Microsoft and Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (a transparent supplement to your current Call Center staff), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Certified Partner and Progent's Help Desk staff of authorized Microsoft and Linux professionals offers your customers convenient contact with a dependable support resource with years of experience delivering telephone-based support and remote access repair for IT systems powered by Microsoft and Linux technology. Progent's concentration is on earning the Call Center a positive reputation as a solid contributor to business performance, and Progent's target is to fix rather than merely record problems.
How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Linux technology, visit Progent's nationwide online help, telephone 1-800-993-9400, or visit Contact Progent.