Progent offers national urgent technical support and troubleshooting services for companies who operate Linux-based networks or whose information systems feature a mix of Linux/Linux platforms and Microsoft products. Online IT help offers maximum leverage for your information technology dollar by protecting client productivity and limiting the time charged for computer analysis and repair. Advanced remote access technology and skilled service specialists and consultants allow Progent to handle the majority of network issues quickly without wasting time and money by traveling to your location. In most of cases your network issues can be remediated over the phone or via a mix of phone support and online network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISM premier security professionals to assist you with the toughest network problems.
Progent bills for phone support by the minute. As a result, you are billed just for services delivered. Progent imposes no service activation charge. Many remote service organizations impose large minimum fees or bill for every fifteen minutes or longer. Progent's fine granularity and simple billing policy avoid big tabs for speedy fixes.
Linux, Cisco, Windows, and Network Security Support
Progent's online support professionals have expertise in a wide range of technologies. This breadth of capability allows Progent's consultants to handle virtually any crisis likely to occur in a small business network. Certificates held by Progent consultants in Linux-family platforms include Red Hat Certified Engineer (RHCE) and Red Hat Certified Technician (RHCT). Cisco certifications owned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.
To provide assistance to clients with mixed-OS environments, Progent also provides access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited cybersecurity resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional (ISSAP) security architecture consultants.
Progent's Online Service Technologies
Progent's Linux online support services address a wide range of computer technology including network architecture, messaging systems, system and process security, Linux and Windows integration, VMware products for server hardware economization and easy administration, and transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's Linux support engineers can offer emergency phone-based help resolving problems affecting systems based on leading variants of Linux such as
Debian GNU/Linux and
Premier Cisco Engineers
The CCIE credential is the premier recognition for networking engineers, and certifies an individual's technical knowledge at the expert level. CCIEs can resolve the most difficult issues encountered in network planning, integration, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in identifying anomalies with IOS Software network administration tools and coming up with alternate approaches or obtaining software patches to resolve problems. CCIEs represent an exceptional value since their depth of expertise enables them to resolve the most intractable problems rapidly. In common cases, less seasoned consultants can struggle with identical tasks for hours or days.
Progent is one of the rare service firms that makes CCIEs accessible to support small and mid-size companies. Progent offers quick access to a CCIE by telephone so that you can receive timely support for complex network issues that are hurting worker efficiency but are outside the experience of your local IT support resources. Progent's CCIE consultants can tie into your network using the latest remote troubleshooting technology in order to provide quick and economical diagnosis and repair of urgent network problems. To find out how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as security and Virtual Private Network products.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service professionals can provide computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, SharePoint Server design,
Microsoft Teams migration support,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Certified System Security Specialists
Progent can provide qualified CISM and ISSAP security consultants to offer a range of system protection services that can improve the protection of your Linux network against assaults or help your business to recover rapidly from a breach. Security services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; safeguarding your email system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent has refined an advanced array of utilities and technologies that enable the Remote Support Team to deliver world-class online services. Progent offers protected VPN access support for VPN gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote access permits the consultants of Progent's online support team to link to your system without violating network security. Progent's highly evolved service reporting system keeps comprehensive records for all delivered service. Each authorized Progent staff engineer has full access to all the details of support delivered by any team member to every client. This history of problems and resolutions, plus false alarms and miscues, is organized as a readily retrievable internal database that enables Progent's technical professionals to share their experiences with the whole team to ensure that the general effectiveness of Progent's support improves continuously.
In addition, Progent can provide nationwide remote monitoring support powered by System Center Operations Manager, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting potential problems before they result in downtime, remote monitoring can avoid disruptive and costly network breakdowns.
Help Desk Call Center Support and Outsourcing
Progent provides several basic programs for Helpdesk support : Microsoft and Linux Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (a seamless extension of your existing Help Desk staff), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Authorized Partner and Progent's Help Desk staff of trained Microsoft and Linux professionals offers your clients convenient contact with a reliable support resource with years of experience delivering telephone-based help and online troubleshooting for networks based on Microsoft and Linux technology. Progent's concentration is on earning the Call Center a respected reputation as a solid contributor to business productivity, and Progent's target is to fix and not simply report problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about urgent online support with Linux networking, visit Progent's emergency phone-based support, phone 1-800-993-9400, or go to Contact Progent.