Progent offers national online technical support and consulting services for businesses that operate Linux-powered environments or whose IT systems feature a mix of Linux/Linux platforms and Microsoft Windows technology. Remote network consulting provides maximum return for your IT budget by preserving user efficiency and limiting the hours charged for computer repair services. Advanced online access technology and skilled service specialists and consultants combine to enable Progent to solve most network issues quickly without needlessly expending time and money by traveling to your location. In the vast majority of cases your network problems can be dealt with over the phone or through a mix of telephone help and remote connectivity. Progent can make available Cisco certified CCIE network experts and CISSP and ISSAP premier security specialists to assist with the toughest network issues.
Progent bills for phone service on a per-minute basis. Consequently, you owe just for support received. Progent imposes no initialization surcharge. Many remote service organizations demand large minimum fees or bill for every fifteen minutes or longer. Progent's one-minute granularity and straightforward pricing model save you from large tabs for fast fixes.
Linux, Cisco Infrastructure, Microsoft Windows, and Network Security Experts
Progent's remote support engineers have certified skills in a broad range of disciplines. This scope of technical skills makes it possible to handle virtually any crisis likely to take place in a small company information system. Certificates earned by Progent engineers in Linux-family technologies include Red Hat Certified Engineer (RHCE) and Red Hat RHCT. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.
To support customers with mixed-OS networks, Progent also offers the services of consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified cybersecurity staff members include CISM consultants, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) security architecture engineers.
Progent's Remote Support Technologies
Progent's Linux remote consulting services address a wide spectrum of computer technology such as system infrastructure, messaging solutions, network and operational security, Linux and Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from legacy systems to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's Linux consultants can offer urgent online assistance diagnosing problems affecting systems powered by leading variants of Linux such as
fedora Linux, and
Certified Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network professionals, and certifies an individual's technical knowledge at the master level. CCIEs can resolve even the most difficult problems surrounding network design, deployment, administration, security, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network administration tools and developing alternate approaches or obtaining software updates to resolve problems. CCIEs represent an excellent value because their depth of experience enables them to resolve the most intractable problems quickly. In many instances, less seasoned engineers can struggle with the same problems for hours or even days.
Progent is one of the few service organizations that makes CCIEs available to support small and medium sized businesses. Progent offers quick contact with a CCIE by phone so that you can receive timely help for complex network issues that are impacting business productivity but are outside the scope of your ordinary IT maintenance resources. Progent's CCIE engineers can connect to your network via state-of-the-art remote troubleshooting tools in order to provide fast and affordable analysis and repair of critical system problems. To learn how to talk to a Progent CCIE for immediate help with your IT infrastructure, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts can deliver computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 design,
Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Premier Network Security Specialists
Progent can give you access to certified CISM and ISSAP security engineers to offer a variety of system protection solutions that can strengthen the protection of your Linux environment against assaults or help your business to recuperate quickly from a breach. Security solutions available from Progent include: comprehensive security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; designing secure architectures for off-site and mobile access; safeguarding your email infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent has refined an advanced set of utilities and technologies that enable the Remote Support Team to deliver the highest quality of online help. Progent provides protected Virtual Private Network connectivity support for VPN gateways from multiple sources such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access permits the consultants of Progent's online support team to connect to your network remotely without violating system security. Progent's sophisticated service management system keeps thorough records for all delivered support. Each authorized Progent team engineer has full availability of to all the specifics of services delivered by any team member to each customer. This archive of issues and fixes, as well as false alarms and miscues, is organized as a readily retrievable internal knowledge base that enables Progent's support experts to communicate their experiences with the whole team to ensure that the overall quality of Progent's support improves daily.
In addition, Progent offers country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so your network maintenance is proactive and automated. By detecting potential issues before they cause network outages, system monitoring can avoid disruptive and costly service breakdowns.
Help Desk Call Center Support
Progent offers three essential programs for Help Desk services including Microsoft and Linux Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (a transparent supplement to your current Helpdesk team), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft Authorized Partner and Progent's Help Desk staff of trained Microsoft and Linux experts offers your customers instant contact with a reliable support resource with extensive background providing phone support and online troubleshooting for IT systems based on Microsoft, Linux and Cisco technology. Progent's focus is on earning the Help Desk a positive reputation as a key contributor to company performance, and Progent's aim is to resolve and not simply record problems.
How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online expertise with Linux networking, go to Progent's nationwide phone-based help, call 1-800-993-9400, or see Contact Progent.