Progent provides nationwide urgent help and consulting services for companies who operate Linux-powered environments or whose information systems include a mix of Linux/Linux platforms and Microsoft technology. Remote IT help provides maximum return for your IT dollar by extending client efficiency and shortening the time billed for computer repair services. Advanced remote access tools and skilled service specialists and engineers allow Progent to handle the majority of network issues quickly without needlessly expending time and money by traveling to your site. In the vast majority of cases your network problems can be remediated over the phone or through a mix of phone support and online access. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to help you with the toughest system problems.
Progent bills for telephone-based service per minute. Because of this, you pay exclusively for support delivered. Progent imposes no initialization charge. Many remote service companies impose large minimum fees or bill for every quarter hour or longer. Progent's one-minute granularity and simple billing model do away with large tabs for fast fixes.
Linux, Cisco CCIE, MS Windows, and Network Security Expertise
Progent's online support engineers have expertise in a wide array of disciplines. This breadth of technical skills makes it possible to manage virtually any emergency likely to occur in a small business information system. Certificates earned by Progent engineers in Linux-family technologies include Red Hat RHCE and Red Hat Certified Technician. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS environments, Progent also offers the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified cybersecurity resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and CISSP-ISSAP security architecture engineers.
Progent's Linux consultants can provide emergency phone-based help resolving problems affecting networks powered by leading variants of Linux such as RedHat, SUSE, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux.
Progent is among the few consulting organizations that makes CCIEs accessible to support small and mid-size businesses. Progent can provide fast access to a CCIE by telephone so that you can receive immediate support for complex network problems that are hurting business productivity but are beyond the experience of your local IT maintenance resources. Progent's CCIE engineers can connect to your environment using state-of-the-art on-line support technology in order to provide fast and economical diagnosis and repair of critical system trouble. To find out how to get in touch with a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading catalog of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus security and Virtual Private Network (VPN) technology.
In addition, Progent offers nationwide remote monitoring services based on System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By detecting potential issues before they cause downtime, remote monitoring can minimize stressful and expensive network crises.
Help Desk Call Center Outsourcing
Progent offers three essential programs for Helpdesk support including Microsoft and Linux Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Help Desk resources), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Authorized Partner and Progent's Help Desk team of authorized Microsoft and Linux experts offers your customers easy contact with a dependable technical resource with years of experience delivering telephone-based help and online repair for networks based on Microsoft, Linux and Cisco technology. Progent's concentration is on giving the Call Center a respected image as a solid contributor to business performance, and Progent's goal is to resolve and not simply report problems.
How to Contact Progent's Online Technical Support Experts
To contact Progent about emergency online assistance with Linux technology, visit Progent's urgent online support, telephone