Apple macOS and OS X, Linux, Solaris Expertise

Progent offers national urgent help and consulting services for businesses who operate Linux-based networks or whose IT systems include a mix of Linux/Linux platforms and Microsoft Windows products. Online network consulting offers maximum leverage for your information technology budget by extending user productivity and limiting the time billed for computer repair services. Sophisticated remote support tools and experienced service specialists and engineers allow Progent to solve most IT issues quickly without wasting time and money by traveling to your location. In the vast majority of situations your network problems can be remediated by telephone or through a mix of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM premier security professionals to help with the most difficult network issues.

Progent charges for online help on a per-minute basis. This means you are charged only for services received. Progent requires no service activation surcharge. Many online support organizations demand large minimum payments or bill for every quarter hour or longer. Progent's fine granularity and straightforward billing policy avoid large tabs for quick repairs.

Linux, Cisco Infrastructure, MS Windows, and Network Security Experts
Progent's online consulting engineers have expertise in a broad array of technologies. This breadth of technical skills makes it possible to handle almost any emergency likely to occur in a small business network. Certificates earned by Progent engineers in Linux-family platforms include Red Hat Certified Engineer (RHCE) and Red Hat Certified Technician (RHCT). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.

To support clients with multi-platform networks, Progent also provides the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited cybersecurity resources include Certified Information Security Manager consultants, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) security architecture engineers.

• Linux Expertise
  Progent's Linux online consulting services cover a wide range of computer technology including network infrastructure, messaging systems, network and process security, Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified administration, and transitioning from older systems to Windows or Linux-based solutions. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.

  Progent's Linux support engineers can offer emergency phone-based help resolving problems affecting systems powered by leading versions of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo Linux.

• Premier Cisco CCIE Engineers
  The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking consultants, and certifies an individual's technical skills at the expert level. CCIEs can resolve even the most challenging issues associated with network design, integration, administration, security, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or obtaining software updates to fix problems. CCIEs are an excellent value because their deep expertise enables them to resolve the most complex problems quickly. In many instances, less seasoned engineers can wrestle with identical tasks for many hours or even days.

  Progent is one of the few support organizations that makes CCIEs available to help small and medium sized businesses. Progent offers fast access to a CCIE by phone so that you can receive immediate help for urgent network issues that are impacting business productivity but are outside the experience of your local IT maintenance providers. Progent's CCIE engineers can connect to your environment using secure on-line support technology in order to perform quick and affordable diagnosis and repair of urgent system problems. To find out how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, visit Progent's Urgent Support.

  Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus protection and Virtual Private Network technology.

• Authorized MS Windows Experts
  Progent's Microsoft-expert online support engineers offer computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server upgrade support, Exchange Server 2013 consulting, SharePoint Server 2013 development, Microsoft Teams upgrade support, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, SBS Server consulting, and Windows Essentials cloud integration.

• CISM and ISSAP Premier Network Security Consultants
  Progent can give you access to qualified CISM and ISSAP security consultants to deliver a range of system protection solutions that can enhance the protection of your Linux environment against internal or external threats or help your business to recover rapidly from a breach. Security services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; configuring firewalls; establishing safe techniques for off-site and mobile access; safeguarding your email system from spam and DHA attacks; and offering 24x7 network monitoring.

Also, Progent can provide country-wide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so that your network maintenance is proactive and automated. By anticipating emerging problems before they result in downtime, system monitoring can minimize disruptive and expensive network breakdowns.

Help Desk Call Center Outsourcing
Progent offers three basic programs for Helpdesk services including Microsoft and Linux Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (a transparent extension of your current Call Center team), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Certified Partner and Progent's Help Desk staff of trained Microsoft and Linux professionals gives your customers easy access to a dependable support resource with years of background providing telephone-based support and remote access troubleshooting for IT systems powered by Microsoft and Linux technology. Progent's concentration is on giving the Helpdesk a respected image as a solid contributor to company productivity, and Progent's aim is to fix and not merely report problems.

How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Linux products, go to Progent's urgent online help, phone 1-800-993-9400, or see Contact Progent.