Progent offers national online technical support and troubleshooting services for companies that operate Linux-powered environments or whose IT systems include a mix of Linux/Linux platforms and Microsoft products. Online technical support offers optimum return for your IT budget by extending client efficiency and shortening the time charged for network analysis and repair. Advanced online access tools and experienced service specialists and engineers allow Progent to solve the majority of network problems quickly without wasting time and money by traveling to your site. In the vast majority of situations your network problems can be remediated over the phone or through a combination of telephone help and online network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISA certified security specialists to help with the most difficult network issues.
Progent bills for online help by the minute. Consequently, you pay exclusively for services received. Progent asks for no initialization surcharge. Many remote support companies demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity and straightforward pricing policy do away with large tabs for quick solutions.
Linux, Cisco CCIE, Microsoft Windows, and Network Security Support
Progent's remote consulting professionals have certified skills in a wide array of technologies. This breadth of capability allows Progent's consultants to manage almost any crisis likely to occur in a small company network. Certificates earned by Progent consultants in Linux-family technologies include Red Hat Certified Engineer and Red Hat Certified Technician. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support customers with mixed-platform networks, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited cybersecurity resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional security architecture engineers.
Progent's Remote Technical Support Technologies
Progent's Linux online consulting services cover a broad array of information technology including system infrastructure, messaging systems, network and operational security, Linux and Microsoft Windows integration, virtual server products for server consolidation and simplified management, and migration from older systems to MS Windows or Linux solutions. Progent's team-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's Linux consultants can provide urgent phone-based help diagnosing problems affecting systems based on leading derivatives of Linux such as
Debian GNU/Linux and
fedora Linux, and
Certified Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking consultants, and indicates an individual's networking skills at the master level. CCIEs can resolve the most challenging problems surrounding network design, deployment, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or obtaining software patches to fix problems. CCIEs represent an excellent value since their deep expertise enables them to solve the most complex problems rapidly. In common instances, less seasoned engineers can wrestle with identical problems for many hours or even days.
Progent is one of the rare support providers that makes CCIEs accessible to help small and mid-size businesses. Progent offers fast contact with a CCIE by phone so that you can get immediate support for complex network issues that are hurting business efficiency but are beyond the scope of your ordinary IT support personnel. Progent's CCIE support experts can connect to your network via sophisticated on-line troubleshooting tools in order to provide fast and economical analysis and repair of urgent network problems. To learn how to get in touch with a Progent CCIE for timely help with your IT infrastructure, visit Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as protection and VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service professionals can deliver computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 development,
Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials cloud integration.
CISM and ISSAP Premier Network Security Specialists
Progent can provide accredited CISM and ISSAP security engineers to deliver a variety of security services that can improve the defenses of your Linux network against assaults or assist you to recover quickly from a penetration. Security services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; setting up firewalls; designing secure techniques for remote and mobile access; securing your email system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent has refined an advanced array of utilities and mechanisms that enable the Technical Response Center to deliver world-class online help. Progent provides secure Virtual Private Network access support for VPN gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online connectivity allows the consultants of Progent's online support team to connect to your system without compromising system security. Progent's advanced service reporting system includes thorough histories for all delivered service. Each certified Progent staff consultant has complete access to all the details of support delivered by any team engineer to each client. This database of issues and fixes, as well as false alarms and miscues, is structured as an easily searchable internal knowledge base that enables Progent's technical experts to communicate their experiences with the whole team to make sure that the overall quality of Progent's support expands daily.
Also, Progent offers nationwide online monitoring services based on System Center Operations Manager, configured by Progent for your business so that your computer maintenance is proactive rather than reactive. By detecting potential issues before they cause network outages, remote monitoring can minimize disruptive and costly service crises.
Help Desk Outsourcing
Progent provides three basic types of Helpdesk support including Microsoft and Linux Call Center Outsourcing Support Services, Virtual Helpdesk Services (which are a transparent extension of your current Helpdesk staff), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Authorized Partner and Progent's Help Desk team of authorized Microsoft and Linux experts gives your clients instant access to a dependable technical group with years of experience providing phone help and remote access repair for networks powered by Microsoft and Linux technology. Progent's concentration is on earning the Help Desk a respected reputation as a solid contributor to company productivity, and Progent's goal is to fix rather than simply report problems.
How to Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based expertise with Linux technology, go to Progent's emergency remote help, call 1-800-993-9400, or go to Contact Progent.