Fast Online Support for LinuxProgent provides nationwide urgent technical support and troubleshooting services for businesses who run Linux-powered networks or whose information systems include a mix of Linux/Linux platforms and Microsoft Windows technology. Online network consulting provides optimum return for your information technology budget by protecting client productivity and limiting the time billed for computer analysis and repair. Advanced remote access utilities and experienced service specialists and engineers allow Progent to handle most network problems rapidly without wasting time and money by traveling to your site. In most of situations your network problems can be remediated over the phone or via a combination of phone support and remote access. Progent can offer the services of Cisco CCIE network experts and CISA premier security professionals to help you with the toughest system problems.

Progent charges for online support per minute. Because of this, you owe only for support delivered. Progent imposes no initialization surcharge. Many online support companies demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity and simple billing policy do away with big bills for speedy solutions.

Linux, Cisco CCIE, MS Windows, and System Security Expertise
Progent's online support professionals have expertise in a broad array of disciplines. This scope of capability allows Progent's consultants to manage almost any emergency likely to take place in a small business network. Certificates held by Progent engineers in Linux-family platforms include Red Hat Certified Engineer and Red Hat Certified Technician. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To support clients with mixed-OS environments, Progent also offers the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified cybersecurity staff members include CISM consultants, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) security architecture consultants.

  • Linux Expertise
    Progent's Linux phone-based support services cover a wide array of information technology including system architecture, email systems, network and process security, Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.

    Progent's Linux consultants can offer urgent remote assistance diagnosing anomalies affecting systems powered by popular derivatives of Linux such as RedHat, SUSE, Debian-GNU and CentOS, Ubuntu Linux, Mandriva Linux, PCLOS, fedora, and Gentoo Linux.

  • Premier Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking engineers, and indicates an individual's technical skills at the expert level. CCIEs can handle even the most challenging problems surrounding network design, deployment, management, protection, and repair. CCIEs operate closely with Cisco's in-house engineers in identifying anomalies with IOS Software network management utilities and developing alternate approaches or obtaining software updates to fix problems. CCIEs represent an excellent value because their deep experience enables them to solve the most complex problems quickly. In many instances, less qualified engineers can struggle with the same problems for many hours or even days.

    Progent is one of the few support organizations that makes CCIEs available to support small and mid-size businesses. Progent offers fast contact with a CCIE by telephone so that you can receive timely help for complex network problems that are hurting business productivity but are beyond the scope of your ordinary IT maintenance resources. Progent's CCIE engineers can tie into your environment using secure on-line support technology in order to provide fast and affordable diagnosis and remediation of urgent system trouble. To find out how to get in touch with a Progent CCIE for timely assistance with your network, go to Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading selection of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus security and Virtual Private Network (VPN) technology.

  • Certified MS Windows Experts
    Progent's Microsoft-certified remote service professionals offer computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a wide variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2019 integration, Microsoft Exchange 2016 upgrade support, Exchange 2013 integration, SharePoint Server 2013 design, Microsoft Teams migration consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Premier Network Security Consultants
    Progent can give you access to accredited CISM and CISSP security engineers to offer a variety of security services to improve the protection of your Linux network against internal or external threats or help you to recover quickly from a penetration. Security solutions available from Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; setting up firewalls; establishing safe architectures for remote and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent's Remote Service Tools
Progent has fine tuned an extensive set of utilities and mechanisms that enable the Remote Support Team to deliver the highest quality of remote help. Progent offers secure VPN connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote connectivity permits the engineers of Progent's online support team to link to your system remotely without compromising network security. Progent's highly evolved service reporting system includes thorough records for all delivered service. Each certified Progent team consultant has full access to all the specifics of services provided by any staff engineer to every client. This archive of problems and resolutions, as well as false alarms and mistakes, is organized as a readily searchable internal database that allows Progent's support professionals to share their knowledge with the whole team to make sure that the overall quality of Progent's technical support improves continuously.

In addition, Progent offers country-wide online monitoring support based on System Center Operations Manager, configured by Progent for your environment so that your computer support is proactive and automated. By anticipating potential issues before they cause downtime, system monitoring can avoid stressful and costly network crises.

Help Desk Call Center Support
Progent offers several basic types of Helpdesk services including Microsoft and Linux Help Desk Outsourcing Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Call Center resources), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Certified Partner and Progent's Help Desk staff of authorized Microsoft and Linux professionals offers your customers convenient contact with a reliable support resource with years of experience delivering phone help and remote access repair for networks based on Microsoft, Linux and Cisco technology. Progent's focus is on giving the Helpdesk a positive reputation as a key contributor to business performance, and Progent's aim is to resolve and not simply report problems.

How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote expertise with Linux products, go to Progent's urgent remote support, phone 1-800-993-9400, or go to Contact Progent.

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