Progent offers nationwide remote phone support and troubleshooting services for businesses that run Linux-powered environments or whose information systems feature a combination of Linux/Linux platforms and Microsoft technology. Remote technical support provides maximum return for your IT budget by extending user efficiency and limiting the time billed for network analysis and repair. Advanced remote access technology and skilled service specialists and consultants combine to enable Progent to solve the majority of network issues quickly without needlessly expending time and money by traveling to your location. In the vast majority of cases your IT problems can be dealt with by telephone or through a combination of phone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP and ISSAP certified security specialists to help you with the toughest network problems.
Progent charges for remote service by the minute. As a result, you are billed only for services received. Progent asks for no initialization surcharge. Many remote support organizations demand large minimum payments or bill for each quarter hour or longer. Progent's one-minute granularity and simple billing policy avoid large invoices for fast repairs.
Linux, Cisco Infrastructure, Windows, and Network Security Experts
Progent's remote consulting engineers have expertise in a broad range of disciplines. This breadth of capability makes it possible to manage almost any emergency likely to occur in a small business information system. Certifications earned by Progent consultants in Linux-family platforms include Red Hat Certified Engineer (RHCE) and Red Hat Certified Technician. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support clients with mixed-platform environments, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified cybersecurity resources include CISM Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) security architecture engineers.
Progent's Linux support engineers can provide emergency online help diagnosing anomalies within networks based on leading variants of Linux such as RedHat, SUSE, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo.
Progent is one of the rare service providers that makes CCIEs available to assist small and medium sized businesses. Progent can provide fast access to a CCIE by phone so that you can get immediate help for complex network problems that are hurting worker efficiency but are beyond the scope of your local IT maintenance personnel. Progent's CCIE consultants can connect to your network using secure on-line troubleshooting tools in order to provide fast and affordable analysis and repair of urgent system trouble. To learn how to get in touch with a Progent CCIE for timely help with your IT infrastructure, visit Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as security and Virtual Private Network technology.
In addition, Progent offers country-wide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your environment so your computer maintenance is proactive and automated. By detecting possible problems before they cause network outages, remote monitoring can avoid stressful and expensive service crises.
Help Desk Outsourcing
Progent provides several basic types of Helpdesk support including Microsoft and Linux Helpdesk Outsourcing Services, Virtual Help Desk Support Services (which are a seamless supplement to your existing Helpdesk staff), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Authorized Partner and Progent's Help Desk staff of authorized Microsoft and Linux experts offers your customers convenient access to a reliable technical resource with years of experience providing phone help and online troubleshooting for IT systems based on Microsoft and Linux technology. Progent's concentration is on giving the Help Desk a respected image as a key contributor to company productivity, and Progent's goal is to resolve and not simply report problems.
How to Contact Progent's Online Service Professionals
To contact Progent about urgent remote support with Linux technology, visit Progent's nationwide phone-based help, phone