Progent offers nationwide online phone support and troubleshooting services for companies that operate Linux-powered networks or whose information systems feature a combination of Linux/Linux platforms and Microsoft products. Remote IT help provides maximum leverage for your IT budget by protecting client productivity and limiting the time charged for computer analysis and repair. Advanced online support technology and skilled technicians and engineers combine to enable Progent to handle the majority of IT issues rapidly without needlessly expending time and money by traveling to your site. In most of cases your network issues can be remediated by telephone or via a mix of telephone support and online connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISA and CISM certified security specialists to help with the toughest network issues.
Progent bills for phone help on a per-minute basis. This means you are invoiced only for support delivered. Progent asks for no startup fee. Many remote service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity and straightforward billing model eliminate big tabs for speedy fixes.
Linux, Cisco Infrastructure, Microsoft Windows, and System Security Expertise
Progent's remote support professionals have certified skills in a wide range of disciplines. This breadth of capability allows Progent's consultants to handle almost any emergency likely to take place in a small company information system. Certifications held by Progent engineers in Linux-family platforms include Red Hat Certified Engineer and Red Hat Certified Technician (RHCT). Cisco credentials owned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-OS environments, Progent also provides access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified cybersecurity resources include CISM consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional security architecture engineers.
Progent's Remote Service Tools
Linux Support Services
Progent's Linux remote consulting services address a wide spectrum of information technology such as network infrastructure, email solutions, network and operational security, Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's Linux support engineers can offer urgent phone-based help diagnosing anomalies affecting networks based on leading derivatives of Linux including
fedora Linux, and
Certified Cisco CCIE Engineers
The CCIE credential is the top recognition for networking professionals, and indicates an individual's technical knowledge at the master level. CCIEs can handle even the most complex problems surrounding network planning, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or installing software updates to resolve problems. CCIEs represent an exceptional value since their depth of expertise allows them to resolve the most complex problems rapidly. In many cases, less seasoned consultants can struggle with the same problems for many hours or even days.
Progent is one of the rare service firms that makes CCIEs available to support small and medium sized businesses. Progent can provide fast access to a CCIE by telephone so that you can get immediate help for urgent network problems that are impacting worker efficiency but are beyond the experience of your local IT support resources. Progent's CCIE consultants can tie into your network by means of state-of-the-art on-line troubleshooting tools in order to provide fast and affordable analysis and repair of urgent system problems. To find out how to get in touch with a Progent CCIE for timely assistance with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as security and Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-expert online service experts offer computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 deployment, Microsoft Exchange Server 2016 upgrade support, Exchange Server 2013 integration, SharePoint 2013 design,
Microsoft Teams migration support,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Certified System Security Professionals
Progent can give you access to qualified CISM and ISSAP security consultants to offer a range of system protection solutions to enhance the defenses of your Linux environment against assaults or assist you to recover rapidly from a penetration. Security services available from Progent include: comprehensive security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; setting up firewalls; designing secure architectures for remote and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent has refined an advanced set of tools and technologies that enable the Remote Support Team to deliver the highest quality of remote help. Progent offers protected Virtual Private Network access support for gateways from multiple vendors including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote connectivity permits the engineers of Progent's online support team to link to your system remotely without violating network security. Progent's sophisticated service reporting application includes thorough records for all provided service. Each authorized Progent staff engineer has full availability of to all the details of services provided by any staff member to each customer. This history of problems and resolutions, plus false alarms and mistakes, is structured as a readily searchable proprietary database that enables Progent's technical experts to communicate their knowledge company-wide to make sure that the general efficiency of Progent's technical support expands daily.
In addition, Progent offers nationwide online monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By detecting possible issues before they result in network outages, automated monitoring can minimize stressful and expensive service crises.
Call Center Support
Progent offers several basic programs for Helpdesk services : Microsoft and Linux Helpdesk Outsourcing Services, Virtual Helpdesk Services (a transparent extension of your current Call Center resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Certified Partner and Progent's Help Desk team of authorized Microsoft and Linux professionals gives your customers instant access to a reliable technical group with extensive experience providing phone help and online troubleshooting for IT systems powered by Microsoft, Linux and Cisco technology. Progent's focus is on earning the Helpdesk a respected reputation as a key contributor to company performance, and Progent's target is to fix rather than merely record problems.
How to Contact Progent's Remote Support Experts
To contact Progent about urgent online assistance with Linux technology, go to Progent's emergency phone-based support, phone 1-800-993-9400, or visit Contact Progent.