Progent provides national remote help and troubleshooting services for businesses that run Linux-powered environments or whose information systems feature a mix of Linux/Linux platforms and Microsoft Windows products. Remote technical support offers maximum return for your information technology dollar by protecting client productivity and shortening the time charged for network repair services. Sophisticated online support technology and skilled technicians and consultants combine to enable Progent to solve the majority of IT issues rapidly without needlessly expending time and dollars by making trips to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a mix of telephone support and remote network analysis. Progent can make available Cisco CCIE infrastructure experts and CISSP and ISSAP premier security professionals to assist you with the most difficult network issues.
Progent charges for phone help by the minute. This means you pay just for support received. Progent asks for no startup charge. Many remote service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and straightforward billing model save you from large bills for quick solutions.
Linux, Cisco Infrastructure, MS Windows, and Network Security Experts
Progent's remote support professionals have certified skills in a broad array of disciplines. This scope of technical skills makes it possible to manage virtually any crisis likely to occur in a small business information system. Certificates held by Progent consultants in Linux-family technologies include Red Hat Certified Engineer and Red Hat Certified Technician (RHCT). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To support customers with multi-platform environments, Progent also offers the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified cybersecurity resources include Certified Information Security Manager Engineers, CISSP cybersecurity specialists, and CISSP-ISSAP security architecture consultants.
Progent's Online Technical Support Tools
Progent's Linux online support services address a wide spectrum of information technology including system architecture, email solutions, system and operational security, Linux and Microsoft Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from older systems to MS Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's Linux support engineers can provide urgent remote help resolving anomalies within systems powered by leading derivatives of Linux such as
Premier Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and indicates a person's technical knowledge at the master level. CCIEs can handle even the most complex problems associated with network design, integration, management, protection, and repair. CCIEs work closely with Cisco's in-house support staff in identifying problems with IOS Software network administration tools and developing workarounds or obtaining software updates to correct problems. CCIEs are an excellent value since their deep expertise allows them to solve the most complex problems rapidly. In many cases, less seasoned engineers can struggle with identical tasks for many hours or even days.
Progent is among the rare support providers that makes CCIEs available to help small and medium sized companies. Progent offers fast access to a CCIE by phone so that you can receive timely help for urgent network problems that are hurting worker productivity but are outside the scope of your local IT maintenance resources. Progent's CCIE support experts can connect to your network by means of secure remote troubleshooting tools in order to provide quick and economical diagnosis and repair of critical network problems. To find out how to contact a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading catalog of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as protection and Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-expert online support professionals can provide network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can help you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, SharePoint 2013 application development,
Microsoft Teams upgrade support,
Microsoft Skype for Business migration support, Lync Server management and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
CISM and ISSAP Premier Network Security Professionals
Progent can provide accredited CISM and CISSP security consultants to offer a range of system protection solutions to improve the protection of your Linux network against attacks or assist your business to recover rapidly from a penetration. Security solutions available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; safeguarding your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent has refined an extensive array of utilities and mechanisms that allow the Technical Response Center to deliver world-class remote help. Progent offers secure VPN connectivity support for VPN gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN remote access allows the consultants of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's sophisticated service reporting system includes comprehensive records for all provided support. Each certified Progent staff consultant has complete access to all the specifics of support provided by any staff member to each client. This archive of problems and fixes, as well as false alarms and miscues, is structured as a readily searchable internal database that enables Progent's support professionals to share their experiences company-wide to ensure that the general efficiency of Progent's technical support improves continuously.
In addition, Progent can provide nationwide online monitoring support based on System Center Operations Manager, customized by Progent to accommodate your environment so your computer support is proactive and automated. By anticipating potential issues before they cause network outages, remote monitoring can minimize stressful and costly network crises.
Help Desk Call Center Support and Outsourcing
Progent provides several basic programs for Helpdesk services : Microsoft and Linux Help Desk Outsourcing Support Services, Virtual Help Desk Services (which are a seamless extension of your existing Helpdesk staff), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Certified Partner and Progent's Help Desk staff of trained Microsoft and Linux experts offers your clients convenient access to a dependable technical resource with extensive background providing phone support and remote access troubleshooting for networks based on Microsoft and Linux technology. Progent's focus is on giving the Call Center a respected image as a key contributor to business performance, and Progent's target is to resolve and not merely report problems.
How to Contact Progent's Online Service Professionals
To contact Progent about emergency online help with Linux technology, go to Progent's urgent remote support, phone 1-800-993-9400, or go to Contact Progent.