Progent provides national online technical support and troubleshooting services for companies that run Linux-powered environments or whose information systems feature a mix of Linux/Linux platforms and Microsoft technology. Remote IT help offers optimum leverage for your IT budget by protecting user efficiency and limiting the time billed for network repair services. Sophisticated remote support technology and experienced technicians and engineers allow Progent to handle the majority of IT problems quickly without wasting time and dollars by making trips to your location. In the vast majority of cases your network problems can be remediated over the phone or through a combination of telephone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to help you with the most challenging system problems.
Progent bills for online support by the minute. Because of this, you are invoiced only for services delivered. Progent asks for no startup charge. Many online support firms demand substantial minimum fees or bill for every quarter hour or longer. Progent's fine granularity and simple pricing policy eliminate big invoices for fast solutions.
Linux, Cisco CCIE, Windows, and Network Security Expertise
Progent's remote support engineers have certified skills in a broad array of technologies. This scope of technical skills allows Progent's consultants to handle almost any crisis likely to take place in a small company network. Certificates held by Progent engineers in Linux-family technologies include Red Hat Certified Engineer and Red Hat Certified Technician (RHCT). Cisco certifications owned by Progent support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to clients with mixed-platform networks, Progent also provides access to consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified cybersecurity resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional security architecture engineers.
Progent's Remote Support Tools
Linux Support Services
Progent's Linux online support services address a broad array of information technology including system architecture, email solutions, network and operational security, Linux and Windows coexistence, VMware technologies for server hardware economization and easy management, and migration from older systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's Linux consultants can provide urgent phone-based help analyzing anomalies affecting systems based on popular variants of Linux including
Premier Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network consultants, and indicates a person's networking skills at the master level. CCIEs can handle even the most complex problems encountered in network planning, integration, management, security, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or installing software patches to fix problems. CCIEs represent an exceptional value since their depth of experience enables them to solve the most intractable problems rapidly. In common cases, less qualified consultants can wrestle with identical problems for hours or days.
Progent is among the rare support organizations that makes CCIEs available to support small and mid-size companies. Progent offers quick contact with a CCIE by telephone so that you can get immediate help for complex network issues that are hurting business productivity but are outside the experience of your ordinary IT support personnel. Progent's CCIE consultants can connect to your environment by means of sophisticated on-line support tools in order to provide fast and affordable diagnosis and repair of critical system trouble. To find out how to contact a Progent CCIE for timely assistance with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading selection of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, plus protection and Virtual Private Network solutions.
Certified Windows Expertise
Progent's Microsoft-expert remote service experts can deliver network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, SharePoint Server 2013 application development,
Microsoft Teams upgrade consulting,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Premier Network Security Professionals
Progent can provide certified CISM and CISSP security consultants to deliver a range of security solutions that can enhance the defenses of your Linux environment against internal or external threats or assist you to recuperate quickly from a penetration. Security services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; establishing safe techniques for off-site and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent has refined an advanced set of tools and technologies that enable the Technical Response Center to deliver world-class online services. Progent offers protected Virtual Private Network access support for gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN remote access permits the engineers of Progent's Technical Response Center to link to your system without compromising network security. Progent's highly evolved customer support reporting application includes comprehensive records for all delivered support. Each authorized Progent staff engineer has complete availability of to all the details of support provided by any staff member to every customer. This history of issues and fixes, as well as false alarms and mistakes, is structured as a readily retrievable proprietary database that enables Progent's support experts to communicate their experiences company-wide to ensure that the overall efficiency of Progent's technical support improves daily.
In addition, Progent can provide nationwide online monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent for your environment so your computer maintenance is proactive and automated. By anticipating emerging issues before they result in downtime, automated monitoring can minimize disruptive and costly network breakdowns.
Call Center Outsourcing
Progent provides three basic programs for Helpdesk support including Microsoft and Linux Help Desk Outsourcing Services, Virtual Help Desk Support Services (a transparent supplement to your current Help Desk staff), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Authorized Partner and Progent's Help Desk team of certified Microsoft and Linux experts offers your clients convenient access to a dependable technical group with years of background providing phone help and remote access repair for IT systems powered by Microsoft and Linux technology. Progent's focus is on giving the Helpdesk a positive reputation as a solid contributor to business productivity, and Progent's goal is to fix rather than merely record problems.
How to Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based help with Linux products, go to Progent's urgent online help, call 1-800-993-9400, or go to Contact Progent.