Progent offers nationwide remote phone support and troubleshooting services for businesses that run Linux-powered environments or whose information systems feature a combination of Linux/Linux platforms and Microsoft technology. Remote technical support provides maximum return for your IT budget by extending user efficiency and limiting the time billed for network analysis and repair. Advanced remote access technology and skilled service specialists and consultants combine to enable Progent to solve the majority of network issues quickly without needlessly expending time and money by traveling to your location. In the vast majority of cases your IT problems can be dealt with by telephone or through a combination of phone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP and ISSAP certified security specialists to help you with the toughest network problems.
Progent charges for remote service by the minute. As a result, you are billed only for services received. Progent asks for no initialization surcharge. Many remote support organizations demand large minimum payments or bill for each quarter hour or longer. Progent's one-minute granularity and simple billing policy avoid large invoices for fast repairs.
Linux, Cisco Infrastructure, Windows, and Network Security Experts
Progent's remote consulting engineers have expertise in a broad range of disciplines. This breadth of capability makes it possible to manage almost any emergency likely to occur in a small business information system. Certifications earned by Progent consultants in Linux-family platforms include Red Hat Certified Engineer (RHCE) and Red Hat Certified Technician. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support clients with mixed-platform environments, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified cybersecurity resources include CISM Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) security architecture engineers.
Progent's Remote Support Technologies
Progent's Linux remote consulting services address a wide spectrum of computer technology including network infrastructure, messaging solutions, system and process security, Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified administration, and migration from older systems to Windows or Linux-based solutions. Progent's team-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's Linux support engineers can provide emergency online help diagnosing anomalies within networks based on leading variants of Linux such as
Debian GNU/Linux and
fedora Linux, and
Certified Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking consultants, and certifies an individual's networking skills at the master level. CCIEs can handle even the most complex issues encountered in network planning, deployment, management, protection, and repair. CCIEs work closely with Cisco's internal support staff in identifying anomalies with IOS Software network administration utilities and coming up with workarounds or obtaining software patches to resolve problems. CCIEs represent an excellent value since their deep experience allows them to fix the most complex problems rapidly. In common instances, less seasoned engineers can struggle with the same problems for hours or even days.
Progent is one of the rare service providers that makes CCIEs available to assist small and medium sized businesses. Progent can provide fast access to a CCIE by phone so that you can get immediate help for complex network problems that are hurting worker efficiency but are beyond the scope of your local IT maintenance personnel. Progent's CCIE consultants can connect to your network using secure on-line troubleshooting tools in order to provide fast and affordable analysis and repair of urgent system trouble. To learn how to get in touch with a Progent CCIE for timely help with your IT infrastructure, visit Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as security and Virtual Private Network technology.
Authorized MS Windows Support
Progent's Microsoft-expert online support engineers can provide computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, SharePoint Server 2013 application development,
Microsoft Teams planning and deployment support,
Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
CISM and CISSP Certified System Security Consultants
Progent can give you access to certified CISM and ISSAP security engineers to deliver a range of system protection solutions that can enhance the protection of your Linux environment against assaults or assist your business to recuperate rapidly from a penetration. Security services offered by Progent include: in depth security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent has refined an advanced array of utilities and mechanisms that allow the Technical Response Center to deliver world-class online help. Progent offers secure Virtual Private Network connectivity support for gateways from multiple sources including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN remote access permits the consultants of Progent's Technical Response Center to connect to your system remotely without compromising network security. Progent's highly evolved service management application keeps thorough records for all delivered support. Each authorized Progent staff engineer has full availability of to all the specifics of services delivered by any team engineer to every customer. This history of problems and fixes, as well as false alarms and miscues, is structured as an easily retrievable proprietary database that allows Progent's support professionals to communicate their experiences company-wide to ensure that the general effectiveness of Progent's support expands continuously.
In addition, Progent offers country-wide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your environment so your computer maintenance is proactive and automated. By detecting possible problems before they cause network outages, remote monitoring can avoid stressful and expensive service crises.
Help Desk Outsourcing
Progent provides several basic types of Helpdesk support including Microsoft and Linux Helpdesk Outsourcing Services, Virtual Help Desk Support Services (which are a seamless supplement to your existing Helpdesk staff), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Authorized Partner and Progent's Help Desk staff of authorized Microsoft and Linux experts offers your customers convenient access to a reliable technical resource with years of experience providing phone help and online troubleshooting for IT systems based on Microsoft and Linux technology. Progent's concentration is on giving the Help Desk a respected image as a key contributor to company productivity, and Progent's goal is to resolve and not simply report problems.
How to Contact Progent's Online Service Professionals
To contact Progent about urgent remote support with Linux technology, visit Progent's nationwide phone-based help, phone 1-800-993-9400, or see Contact Progent.