Progent offers nationwide remote phone support and consulting services for companies that operate Linux-powered environments or whose information systems include a combination of Linux/Linux platforms and Microsoft products. Online network consulting provides maximum return for your IT budget by protecting user efficiency and limiting the hours billed for computer repair services. Sophisticated online access tools and experienced service specialists and engineers combine to enable Progent to handle most IT problems rapidly without wasting time and dollars by traveling to your location. In the vast majority of situations your IT issues can be dealt with over the phone or via a combination of telephone help and remote access. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP premier security specialists to assist with the most challenging system issues.
Progent charges for remote support per minute. Because of this, you pay exclusively for services delivered. Progent asks for no service activation charge. Many online service companies impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity and straightforward billing policy save you from big invoices for speedy repairs.
Linux, Cisco CCIE, MS Windows, and Network Security Expertise
Progent's online support engineers have certified skills in a wide array of disciplines. This breadth of capability makes it possible to manage virtually any emergency likely to occur in a small business network. Certifications earned by Progent consultants in Linux-family platforms include Red Hat RHCE and Red Hat RHCT. Cisco credentials earned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform networks, Progent also offers access to consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited cybersecurity resources include CISM consultants, CISSP cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) security architecture consultants.
Progent's Online Support Tools
Progent's Linux remote support services cover a broad spectrum of computer technology including network infrastructure, email systems, network and operational security, Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older systems to MS Windows or Linux environments. Progent's team-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's Linux support engineers can offer urgent online help diagnosing problems affecting systems based on leading versions of Linux such as
Debian GNU/Linux and
fedora Linux, and
Premier Cisco CCIE Engineers
The CCIE credential is the premier recognition for networking engineers, and indicates an individual's technical skills at the master level. CCIEs can handle the most complex problems surrounding network planning, deployment, management, protection, and repair. CCIEs operate closely with Cisco's in-house engineers in identifying anomalies with IOS Software network management tools and developing workarounds or installing software updates to correct problems. CCIEs represent an excellent value because their deep experience enables them to resolve the most complex problems rapidly. In common instances, less seasoned engineers can struggle with the same problems for many hours or even days.
Progent is among the rare support firms that makes CCIEs available to assist small and mid-size companies. Progent offers fast access to a CCIE by telephone so that you can receive timely help for complex network problems that are hurting business efficiency but are beyond the experience of your ordinary IT support resources. Progent's CCIE consultants can tie into your network using secure on-line support technology in order to provide quick and affordable analysis and remediation of critical network problems. To find out how to talk to a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, plus security and Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 upgrade support, Exchange 2013 consulting, SharePoint Server application development,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
CISM and CISSP Premier Network Security Experts
Progent can provide certified CISM and CISSP security consultants to deliver a variety of system protection services to enhance the defenses of your Linux network against assaults or assist your business to recover quickly from a breach. Security services available from Progent include: comprehensive security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; establishing secure techniques for off-site and mobile access; safeguarding your messaging system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent has fine tuned an extensive array of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of online help. Progent offers protected Virtual Private Network access support for gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN online access permits the consultants of Progent's Technical Response Center to connect to your network remotely without compromising system security. Progent's advanced customer support management application keeps comprehensive histories for all delivered service. Each certified Progent staff consultant has full availability of to all the details of support delivered by any staff member to each customer. This database of issues and fixes, as well as false alarms and miscues, is structured as an easily retrievable proprietary knowledge base that allows Progent's technical professionals to share their experiences with the whole team to make sure that the general efficiency of Progent's support improves continuously.
In addition, Progent can provide country-wide online monitoring services based on System Center Operations Manager, customized by Progent to accommodate your environment so your computer support is proactive and automated. By anticipating emerging issues before they result in network outages, system monitoring can avoid disruptive and expensive service breakdowns.
Call Center Outsourcing
Progent provides three essential types of Helpdesk support including Microsoft and Linux Call Center Outsourcing Services, Virtual Help Desk Support Services (which are a seamless extension of your existing Call Center team), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Authorized Partner and Progent's Help Desk staff of authorized Microsoft and Linux experts gives your clients convenient access to a dependable technical resource with years of background delivering phone support and remote access repair for IT systems powered by Microsoft, Linux and Cisco technology. Progent's focus is on earning the Helpdesk a positive image as a solid contributor to company productivity, and Progent's target is to fix and not merely record problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with Linux networking, go to Progent's emergency remote support, telephone 1-800-993-9400, or refer to Contact Progent.