Fast Online Support for LinuxProgent offers national urgent phone support and troubleshooting services for businesses that run Linux-powered environments or whose IT systems include a mix of Linux/Linux platforms and Microsoft Windows technology. Remote network consulting provides optimum return for your information technology dollar by extending client productivity and limiting the time charged for computer repair services. Sophisticated online access utilities and skilled service specialists and consultants allow Progent to handle the majority of IT issues rapidly without needlessly expending time and money by making trips to your location. In the vast majority of situations your IT problems can be remediated by telephone or via a combination of phone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA premier security specialists to assist you with the toughest system issues.

Progent charges for remote service per minute. This means you pay only for support delivered. Progent imposes no startup charge. Many remote service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity and simple pricing policy do away with large invoices for speedy fixes.

Linux, Cisco, Microsoft Windows, and Network Security Support
Progent's online consulting professionals have certified skills in a wide range of technologies. This breadth of capability allows Progent's consultants to handle almost any emergency likely to occur in a small business information system. Certificates earned by Progent engineers in Linux-family technologies include Red Hat Certified Engineer and Red Hat RHCT. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To support clients with mixed-OS environments, Progent also offers access to consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited cybersecurity resources include Certified Information Security Manager (CISM) consultants, CISSP cybersecurity specialists, and CISSP-ISSAP security architecture consultants.

  • Linux Expertise
    Progent's Linux phone-based consulting services address a wide spectrum of computer technology including system infrastructure, messaging systems, system and process security, Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.

    Progent's Linux support engineers can provide urgent phone-based help resolving anomalies affecting networks based on popular versions of Linux including RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo.

  • Premier Cisco Infrastructure Engineers
    The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking professionals, and indicates an individual's technical knowledge at the expert level. CCIEs can resolve the most difficult issues encountered in network planning, integration, management, security, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in identifying problems with IOS Software network administration utilities and developing workarounds or installing software updates to fix problems. CCIEs represent an excellent value since their deep experience enables them to solve the most intractable problems rapidly. In many cases, less seasoned consultants can struggle with the same tasks for hours or days.

    Progent is one of the rare service organizations that makes CCIEs accessible to assist small and mid-size businesses. Progent can provide fast access to a CCIE by phone so that you can receive immediate help for complex network problems that are hurting worker efficiency but are beyond the scope of your local IT maintenance providers. Progent's CCIE support experts can tie into your environment using secure on-line troubleshooting technology in order to perform fast and economical diagnosis and repair of urgent network problems. To learn how to contact a Progent CCIE for immediate help with your network, visit Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading catalog of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as protection and Virtual Private Network (VPN) technology.

  • Authorized MS Windows Experts
    Progent's Microsoft-certified online service experts can deliver computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server upgrade support, Microsoft Exchange Server 2013 configuration, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  • CISM and CISSP Certified Network Security Professionals
    Progent can provide qualified CISM and CISSP security engineers to deliver a variety of security solutions to enhance the protection of your Linux environment against assaults or help you to recuperate quickly from a breach. Security solutions available from Progent include: in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent's Online Service Technologies
Progent has refined an advanced array of utilities and technologies that allow the Technical Response Center to deliver the highest quality of remote help. Progent offers protected Virtual Private Network connectivity support for gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote connectivity permits the consultants of Progent's Technical Response Center to link to your network remotely without compromising network security. Progent's highly evolved customer support management application includes comprehensive records for all provided support. Each authorized Progent team consultant has full access to all the details of support delivered by any staff engineer to every customer. This archive of problems and resolutions, as well as false alarms and mistakes, is organized as a readily searchable internal database that enables Progent's technical experts to share their knowledge with the whole team to ensure that the general quality of Progent's support expands daily.

Also, Progent offers nationwide remote monitoring services powered by System Center Operations Manager (SCOM), adapted by Progent for your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they result in network outages, remote monitoring can avoid disruptive and costly network breakdowns.

Help Desk Call Center Support and Outsourcing
Progent offers several essential types of Help Desk services : Microsoft and Linux Call Center Outsourcing Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Call Center resources), and Call Center Process Consulting and Staffing. Progent is a Microsoft Certified Partner and Progent's Help Desk staff of certified Microsoft and Linux experts offers your clients instant access to a dependable support resource with extensive experience delivering telephone-based help and remote access troubleshooting for networks based on Microsoft and Linux technology. Progent's focus is on giving the Call Center a respected image as a solid contributor to company productivity, and Progent's aim is to fix and not merely record problems.

How to Contact Progent's Online Technical Support Experts
To contact Progent about emergency online support with Linux networking, go to Progent's nationwide online support, call 1-800-993-9400, or see Contact Progent.

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