Progent offers national online phone support and troubleshooting services for companies who run Linux-based environments or whose IT systems feature a mix of Linux/Linux platforms and Microsoft products. Remote technical support offers maximum return for your information technology budget by preserving client productivity and shortening the hours billed for network analysis and repair. Advanced online access tools and skilled technicians and engineers allow Progent to solve most network problems rapidly without needlessly expending time and money by traveling to your site. In the vast majority of cases your IT problems can be remediated by telephone or via a combination of phone help and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA certified security specialists to assist with the most difficult network issues.
Progent charges for telephone-based service by the minute. Consequently, you are invoiced only for support received. Progent imposes no startup fee. Many remote service organizations impose substantial minimum payments or bill for every fifteen minutes or longer. Progent's small granularity and straightforward pricing policy eliminate large tabs for quick solutions.
Linux, Cisco Infrastructure, MS Windows, and System Security Experts
Progent's online support engineers have expertise in a broad range of technologies. This scope of technical skills allows Progent's consultants to handle virtually any crisis likely to occur in a small business network. Certifications earned by Progent consultants in Linux-family technologies include Red Hat RHCE and Red Hat RHCT. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.
To support customers with multi-OS networks, Progent also provides the support of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified cybersecurity staff members include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity experts, and CISSP-ISSAP security architecture consultants.
Progent's Linux support engineers can offer emergency remote assistance diagnosing problems within systems powered by popular versions of Linux such as RedHat, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo.
Progent is one of the rare service organizations that makes CCIEs accessible to help small and mid-size companies. Progent offers fast access to a CCIE by telephone so that you can receive immediate support for urgent network issues that are hurting worker productivity but are beyond the experience of your ordinary network support providers. Progent's CCIE engineers can tie into your environment by means of state-of-the-art on-line support tools in order to perform fast and economical analysis and repair of urgent network trouble. To find out how to get in touch with a Progent CCIE for timely assistance with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus protection and Virtual Private Network technology.
In addition, Progent offers country-wide online monitoring services based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your environment so that your network maintenance is proactive and automated. By anticipating potential issues before they cause network outages, remote monitoring can minimize disruptive and costly service crises.
Call Center Support and Outsourcing
Progent provides several basic programs for Help Desk services : Microsoft and Linux Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (a transparent extension of your current Help Desk team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Authorized Partner and Progent's Help Desk team of certified Microsoft and Linux professionals gives your clients easy contact with a reliable technical resource with extensive experience providing telephone-based support and remote access repair for IT systems powered by Microsoft, Linux and Cisco technology. Progent's concentration is on giving the Call Center a respected reputation as a key contributor to company productivity, and Progent's target is to fix rather than simply report problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about urgent remote expertise with Linux technology, go to Progent's emergency online support, phone