Immediate Online Consulting for LinuxProgent offers national urgent technical support and consulting services for companies who operate Linux-based networks or whose information systems feature a mix of Linux/Linux platforms and Microsoft Windows products. Online network consulting provides optimum leverage for your information technology dollar by protecting client productivity and limiting the time billed for computer analysis and repair. Advanced online support utilities and experienced service specialists and consultants allow Progent to solve most network issues rapidly without wasting time and dollars by traveling to your site. In the vast majority of situations your network problems can be dealt with by telephone or through a combination of phone support and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP premier security professionals to help you with the most challenging network issues.

Progent bills for phone support per minute. Consequently, you pay just for support delivered. Progent requires no startup fee. Many online support companies demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and straightforward billing model eliminate big tabs for fast repairs.

Linux, Cisco, MS Windows, and System Security Expertise
Progent's online support engineers have expertise in a wide array of technologies. This scope of capability makes it possible to manage almost any emergency likely to take place in a small business network. Certificates held by Progent engineers in Linux-family platforms include Red Hat RHCE and Red Hat Certified Technician. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to clients with mixed-platform environments, Progent also provides the support of consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited cybersecurity resources include CISM Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional security architecture consultants.

  • Linux Expertise
    Progent's Linux online consulting services cover a broad array of computer technology such as system architecture, messaging systems, network and process security, Linux and Windows coexistence, VMware technologies for server consolidation and easy administration, and migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

    Progent's Linux consultants can offer emergency remote assistance diagnosing anomalies within networks powered by popular derivatives of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Premier Cisco CCIE Engineers
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and certifies a person's technical knowledge at the master level. CCIEs can handle even the most challenging issues associated with network planning, deployment, management, security, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or obtaining software updates to fix problems. CCIEs are an excellent value since their depth of experience allows them to resolve the most complex problems rapidly. In common cases, less seasoned engineers can wrestle with identical problems for many hours or days.

    Progent is among the rare support providers that makes CCIEs accessible to help small and mid-size companies. Progent offers quick contact with a CCIE by phone so that you can get timely help for complex network issues that are hurting business productivity but are outside the scope of your local IT maintenance personnel. Progent's CCIE engineers can connect to your environment via the latest remote troubleshooting technology in order to perform fast and economical analysis and repair of urgent network trouble. To find out how to talk to a Progent CCIE for timely assistance with your network, go to Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as security and Virtual Private Network (VPN) solutions.

  • Authorized Windows Expertise
    Progent's Microsoft-expert remote support experts can provide computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can help your company with a broad variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 upgrade support, Exchange 2013 configuration, SharePoint Server development, Microsoft Teams migration support, Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

  • CISM and ISSAP Premier Network Security Consultants
    Progent can provide certified CISM and CISSP security engineers to deliver a range of system protection solutions to enhance the defenses of your Linux environment against attacks or assist you to recover quickly from a breach. Security solutions available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent's Remote Technical Support Technologies
Progent has fine tuned an advanced set of tools and mechanisms that enable the Remote Support Team to deliver world-class online help. Progent offers secure Virtual Private Network connectivity support for VPN gateways from multiple sources including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access permits the engineers of Progent's online support team to link to your system without compromising network security. Progent's advanced service management application includes thorough histories for all provided service. Each authorized Progent staff consultant has full access to all the details of services provided by any team engineer to each customer. This history of issues and resolutions, as well as false alarms and mistakes, is structured as an easily searchable internal knowledge base that allows Progent's support experts to share their experiences with the whole team to ensure that the overall efficiency of Progent's technical support improves continuously.

In addition, Progent can provide nationwide remote monitoring support powered by System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating potential problems before they result in network outages, system monitoring can minimize stressful and expensive network breakdowns.

Help Desk Outsourcing
Progent offers three essential types of Help Desk support including Microsoft and Linux Helpdesk Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your current Help Desk team), and Call Center Consulting and Staffing Services. Progent is a Microsoft Authorized Partner and Progent's Help Desk team of certified Microsoft and Linux professionals gives your clients convenient contact with a dependable support resource with years of background providing telephone-based support and remote access troubleshooting for networks based on Microsoft and Linux technology. Progent's focus is on giving the Help Desk a respected image as a solid contributor to business productivity, and Progent's goal is to resolve rather than simply report problems.

How to Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based help with Linux products, go to Progent's urgent remote help, call 1-800-993-9400, or visit Contact Progent.

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