Progent uses a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by every consultant to each client. The discipline of detailing and organizing service records results in more effective support and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Progent's Microsoft-certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your organization, create pilot systems and migration strategies, tune your network for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT management, staff, develop an enterprise-wide security plan, streamline IT administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to plan and implement a cost-effective migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-based Windows Server Online with an on-site implementation of Windows Server 2022.
Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes network disruption, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-site upgrades, Progent has the background to complete your move rapidly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange Server 2007.
Microsoft 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and associated email infrastructure to reduce hardware costs and administrative hassle. You can configure Microsoft 365 Exchange Online to host all your Exchange mailboxes, or you can run a hybrid solution that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote technical support to help your small businesses to assess the potential advantages of Exchange Online, plan a solution that fits your functional requirements and IT budget, implement a non-disruptive migration from your existing Exchange system to one that includes Exchange Online, train your IT staff and users, and provide ongoing consulting and troubleshooting.
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to defend against ransomware or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that reduces your vulnerability to a ransomware attack and aligns with your business needs.
Progent can help you plan, deploy, manage, monitor, and repair an efficient Wireless network infrastructure, select appropriate products, and configure wireless access points, bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to create a complete 802.11x system security strategy that is well aligned with the security plan for your entire business network.
Progent can provide fast access to the skills of veteran wireless specialists who can help organizations to determine the advantages of Ubiquiti UniFi Wi-Fi access points for your company and help you to plan, deploy, maintain, and debug your UniFi network. Progent can also carry out a wireless site survey to help you to choose, configure, and position Ubiquiti UniFi wireless APs for your required coverage and performance.
For smaller companies, computer security and compliance is excessively complicated to stay ahead of but too risky to overlook. The largest biggest institutions have been breached, and the top cloud services have occasionally been taken down. It looks as though there's no place to hide. Progent has made it affordable for smaller businesses to implement critical security tasks successfully by providing the benefit of billed time to the nearest minute with no minimum billing for online support. You can have the help of a world-class computer expert to deliver just the knowledge you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any level of network security including security audits, malware defense and recovery, spam and email content filtering, email data loss protection, compliance reporting, and creating a complete security plan.
Progent's data protection experts can help you to design, deploy and manage a backupup/restore solution based on MSP360 Backup software to protect your resources hosted on any major public cloud. Progent offers monitoring and management to protect against data loss resulting from human mistakes, computer error, malicious insiders, and malware attacks such as ransomware.
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Mid-size businesses who work with familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient.
Cisco has designed a full array of routers including routers built to deliver the security, bandwidth, and availability required by customers ranging from small offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and system uptime. Progent can show you how to choose and configure Cisco routers to establish a solid infrastructure for your network and to make it economical to grow as you support new users, open new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS operating system, including the Cisco 800 family of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Routers.
Progent's Citrix experts can assist your business to plan, install, manage, and support a virtual application delivery solution based on XenApp. Progent's Cisco CCIE network consultants can help you enhance your infrastructure for delivering server-side and client-side applications, and Progent's datacenter support experts can assist you to administer and support a remote datacenter that features high availability, enhanced protection, and fast recovery.
Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Exchange Server 2007 migration plan that avoids network disruption, reduces ongoing support requirements, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your project quickly and economically. Progent's Exchange Server 2007 help, troubleshooting, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange 2007 Server and the design of unified messaging solutions based on Exchange Server 2007.
Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates big bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
Progent's certified security and compliance consultants can oversee cybersecurity evaluations of enterprise-wide security to validate your organization's cybersecurity profile adherence to important industry security standards. Progent offers ongoing managed services for security monitoring and response, on-demand company-wide security audits, and targeted cybersecurity evaluations for critical areas of cybersecurity like endpoints or ransomware-safe backups. Progent's accredited security consultants can also conduct extensive information security tests to validate your organization's compliance with key industry security standards such as FISMA, NIST, and ISO.
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size organization's production servers in an environment that delivers the highest degree of availability and expandability and is in addition simple to migrate to any data center. ProSight Virtual Hosting options are built on proven virtualization technologies that allow small businesses with multi- platform IT systems to save dramatically on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.
Cisco Nexus series switches are designed to deliver the speed, expandability, dependability, virtualization support, density, security and ease of management needed to function as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch experts can provide online and on-premises consulting and troubleshooting expertise to help your IT staff to design an efficient switch topology, set up test environments to validate your switching solution, install and configure Nexus switches, create and implement appropriate policies, perform security vulnerability evaluations, set up proactive monitoring, fully utilize resources by means of virtualization, analyze and repair switching and routing issues, optimize system performance, plan for expected growth, and take advantage of the powerful zero-downtime features available for Cisco's Nexus switches. Progent can also help your business to migrate non-disruptively from outdated Nexus switches or Cisco Catalyst switches to current Nexus switches.
Internet Security and Acceleration Server 2006 is a comprehensive gateway that offers a powerful application layer firewall, virtual private network, proxy, and Web caching solution for safeguarding the Internet-facing applications of any sized business against a broad variety of attacks. Progent's Microsoft Internet Security and Acceleration Server engineers can help you design, rationalize, pilot, implement, configure and manage the any edition of ISA Server 2006 on your information system.
Small to mid-sized businesses can now enjoy all the advantages of Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco certified network consulting professionals. With Progent's economically priced network support programs, mid-size businesses can choose a basic co-sourcing package based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft Operations Manager to offer small company networks enterprise-class availability, protection and productivity.
Progent's Microsoft-certified experts offer businesses of any size consulting, technical support, and development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web technology for intelligently connecting people, groups and information. Microsoft SharePoint Server offers a common location for your employees or clients to access, organize, distribute and interact with relevant information, documents, and software and to communicate with other people. Microsoft SharePoint enables faster and better decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services join employees, clients, teams and projects with the information they've developed in a way that makes data convenient to locate, download and apply. Progent's certified SharePoint experts can help you to manage your existing SharePoint solution or migrate to the latest version of SharePoint.
Widows Server 2012 R2 Hyper-V advances the power of virtualization in important areas including secure multitenancy, flexible infrastructure, cloud readiness, scalability and performance, and high availability. Progent's Microsoft-certified consulting experts can help your company to benefit from Hyper-V to deploy and manage virtual servers to reduce network costs and improve productivity.
Progent offers quick access to the skills of seasoned wireless specialists who can help organizations to assess the value of Ubiquiti UniFi wireless access points for your company and assist you to plan, deploy, manage, and debug your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to assist you to select, configure, and place Ubiquiti UniFi wireless access points for optimal signal coverage and throughput.
Progent's Microsoft certified professionals can provide small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that enables the rapid development of enterprise-class business applications that can give your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. In addition to providing expertise, maintenance and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information system. Progent can also help you upgrade from earlier versions of SQL Server to SQL Server 2005.
Years of experience delivering Microsoft expertise and Cisco network consulting has allowed Progent to build a unique capability for serving branch offices that need network service with the flexibility common to with small companies but which offers effective communications, thorough documentation, and compliance with enterprise IT standards. If your corporation maintains a sales office located anywhere in California or any region served by Progent's consultants, Progent can offer a broad range of onsite and remote network consulting services and system design expertise.
Progent offers advanced online consulting support to help companies integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Cisco-premier CCIE network experts can help you to manage your legacy PIX 500 or Cisco ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, tune, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Progent can assist your business to design a migration to Microsoft Teams from Skype for Business Online and install, administer, and debug a cloud or mixed implementation of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.
Cisco's security and offsite connection technology for small companies provide a full range of easy-to-administer security solutions to help safeguard your wired and wireless network infrastructure. Cisco's VPN line features routers, firewalls, intrusion detection devices and VPN appliances. Progent's expert staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to help your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security solutions that fit best with your business goals.
Progent can assist your organization to plan an upgrade to Microsoft Teams from Skype for Business and configure, manage, and debug a cloud-based or mixed deployment of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.
Progent's Microsoft-certified consultants have more than 10 years of background designing, implementing, optimizing and fixing System Center Operations Manager environments and offer companies of any size advanced remote or onsite consulting services for SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for tracking network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast online or onsite technical support to assist you to fix critical problems detected by Microsoft SCOM 2012.
Progent's expertise providing Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to design specialized line-of-business applications and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting services can help you create reports that allow you to analyze your business more thoroughly, turning raw data into useful insights into your company and customers.
The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services provide significantly more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can help you to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Microsoft-certified consultants offer online or in-person support to assist companies of any size to plan, implement, administer, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager. Progent's consultants can help you to migrate from older versions of Data Protection Manager or from another backup system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud, or hybrid datacenters. Progent offers occasional help for fixing particularly stubborn issues, or comprehensive project management services. Progent can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
ProSight Data Protection Services ECHO offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information.
SQL Server 2014 incorporates significant enhancements in critical areas including performance, uptime, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works seamlessly with all types of applications including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite consulting services including planning, configuration, management, troubleshooting, and application development expertise to enable businesses of any size to achieve fast return from their SQL Server 2014 investment.
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management solution that incorporates AI software and expert services to deliver cutting-edge endpoint detection and response.
Progent's Microsoft certified Consultants provide several ways to help mid-size and large organizations create an efficient and productive internal Computer Support Help Desk Call Center. Progent's consulting services include ROI analysis, process study and enhancement, management reporting, education of internal personnel, and documentation of processes. Progent's Software Selection and Integration Services help companies analyze the various high-quality Help Desk application programs on the market and decide which packages may be too costly, miss key features, or align badly with your company's corporate culture. Progent also offers temporary staffing for organizations who need to augment their in-house Help Desk team for occasional projects or to substitute for absent or indisposed workers.
Progent's Windows consultants can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from any older version of Windows. Online and on-premises evaluation and upgrade support for Windows 10 offered by Progent's consultants include Return on Investment analysis, project supervision, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, telecommuter access, security and compliance, streamlined provisioning and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support staff and users, and ongoing Call Center support services.
Progent can provide enterprise clients the services of a NetApp-certified consultant for online or onsite support for NetApp's entire portfolio of SAN storage products including ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN storage solutions supported by Progent include system dsign, cloud deployment, virtualization, migrations, non-disruptive patching, system management, information assurance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to help you to take care of issues with NetApp SAN deployments quickly and affordably based on best practices.
Progent makes use of the Flexential Tampa data center primarily to deliver private cloud hosting services. Progent maintains a team of network consultants based in the vicinity of Tampa, and Progent also offers online support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior DRBC planning consultants. Progent can also assist your business to plan and carry out a migration to the Flexential data center by providing services such as designing system architecture, recommending hardware, system configuration and testing, troubleshooting, setting up remote management, and educating your network support team.
Even if your business has a small computer support group and a modest IT budget, your information system can still feature the same high availability and performance that once needed a substantial in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-certified IT professionals, the most recent network management products for proactive monitoring and threshold alarms, and economical support packages such as a help desk call center to keep your mission-critical network applications and servers up and running.
Progent can provide fast access to the skills of seasoned wireless consultants who can assist organizations to assess the advantages of Ubiquiti UniFi wireless APs for your company and help you to design, install, maintain, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to help you to choose, configure, and position UniFi wireless APs for your required coverage and throughput.
Before Progent's MOM-based solution, network problems were handled reactively, after workers were impacted by them. With the help of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to ward off system problems before they grow to be critical enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can resolve incipient problems before clients are aware that the problems are there. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to provide small company IT systems enterprise-class service continuity, safety and performance.
Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create custom mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP reporting services can show you how to design reports that let you analyze your business more effectively, transforming uncooked data into valuable understanding of your company and customers.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can help you to configure your Fortinet security appliances to protect all your digital assets at the enterprise edge, within the data center core, at branch locations, and at the cloud edge.
Progent offers three essential types of Help Desk support : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts gives your clients easy access to a reliable support group with extensive experience providing phone support and remote access repair for networks based on Microsoft products. Progent's concentration is on giving the support Call Center a positive reputation as a solid contributor to company performance. Progent's goal is to fix and not merely report problems.