Progent provides nationwide remote help and consulting services for companies who run networks based on versions of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows products. Remote technical support provides maximum leverage for your information technology dollar by protecting client efficiency and shortening the hours charged for network analysis and repair. Sophisticated remote access technology and skilled service specialists and engineers allow Progent to solve the majority of network problems without squandering time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with over the phone or through a combination of telephone support and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM premier security professionals to help with the toughest system issues.


Additional Topics of Interest

Technology Professional Cybersecurity Audit
Consultants CISA Certified Cybersecurity Audit

The Certified Information Systems Auditor (CISA) accreditation is an important achievement that signifies mastery in IS security auditing. Certified by the American National Standards Institute (ANSI), the CISA accreditation has consultants pass a comprehensive examination given by the ISACA international professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional able to assist businesses in the fields of information systems audit process, IT administration, systems and architecture ROI, IT service delivery, safeguarding of data assets, and disaster recovery planning.

Urgent Microsoft Operating System Training
Windows One-On-One Training

Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Mid-size businesses who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.

Lync Server 2013 and iPhone Consulting Services
Microsoft Lync Presence Specialists

Lync Server 2013, renamed Skype for Business, allows businesses of all sizes to create a centrally managed and secure communications environment that permits a BYOD computing style with instant messaging, real-time presence, web meetings with app sharing, as well as IP-based and PSTN calling enabled for a broad assortment of stationary PCs and mobile clients. Progent's certified Lync 2013 consultants and system integrators can help your company to assess the business benefits of Lync Server 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your present and long-term goals, deploy Lync Server 2013 so as to speed up your return on investment, and deliver live online and onsite training to your management team and users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 apps including Outlook and PowerPoint.

Wi-Fi RF Coverage Maps Online Consulting
Online Wireless Site Survey Integration

Progent’s Wireless Site Survey helps you to design and implement a Wi-Fi wireless LAN adapted to your environment, offering you a WLAN that has the reception, speed, load-handling capability, Quality of Service, data protection, and hand-off capability your business requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service.

Consultant RDBMS
24x7x365 Database Development Engineers

Progent's Microsoft-certified database application consultants offer small and midsize businesses remote DBA and programming services for popular RDBMS products including MS SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include installation and configuration, application architecture and coding, administration services, replication and synchronization strategies, capacity planning, performance tuning, migration, information security, backup and recovery systems, problem solving, and webinar training.

Microsoft Virtual PC for Mac Professionals
Windows PC Simulation on Mac Integration Services

For companies that have a mix of Mac and Microsoft Windows desktops, there are two popular solutions for running Windows-dependent software on a Mac: an external connection to a physical Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect a Mac to a networked Windows-based PC to run Microsoft Windows software and access network resources. Microsoft's Virtual PC for Apple Mac simulates Microsoft Windows on a Mac system so that you are able to run Windows programs locally. Progent's macOS and Mac OS X technology support experts can help you to maintain these solutions for running Microsoft Windows applications on your Apple Macs and can in addition assist your business to evaluate and install other solutions for Microsoft Windows platform emulation.

Consulting Hourly Cost Network System Support Consultant
Cisco and Microsoft Certified Experts Consulting Hourly Price Small Business Computer Consultants

Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.

Expert Microsoft Certified Upgrading Exchange 2003 Server
Microsoft Exchange Upgrade Troubleshooting

Progent's expert support team can help you design and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids productivity downtime, reduces ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-site migrations, Progent has the background to finish your project quickly and economically. Progent's Exchange 2003 support, troubleshooting, and consulting offerings include assistance with the integration of third-party add-ons to Exchange Server 2003 that are in keeping with your business needs.

Open Now Security Penetration Testing Information systems Security Outsourcing
information Systems Audit Security Penetration Testing

Stealth penetration testing is an important part of any overall network security plan. Progent’s security experts can perform thorough intrusion tests without the awareness of your organization's internal IT resources. Unannounced penetration testing shows whether existing security monitoring tools such as intrusion incident warnings and event log analysis are properly configured and actively observed.

Services Documentation Support Outsourcing
Service Database Online Technical Support

Progent uses a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who provide minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by every consultant to each client. The discipline of detailing and organizing service records results in more efficient service and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who won’t release vital service information.

24-Hour SQL Server 2014 Capacity Planning Online Consulting
Microsoft Certified Partner SQL Server 2014 Cluster Shared Volumes Technical Support Services

Microsoft SQL Server 2014 incorporates major enhancements in critical areas including performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works transparently with all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and onsite consulting services that include planning, deployment, administration, troubleshooting, and software development expertise to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.

Emergency Configuration Microsoft Denali
SQL Server Management Studio Network Engineer

Progent offers the expertise of Microsoft-certified engineers and experienced software programmers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity specialists, and security professionals to help you to evaluate the potential advantages of Microsoft SQL Server 2012 for your business, set up pilot systems at your site or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS platforms, and define a cost-effective and safe IT infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.

Colocation Help and Support
Specialist Internet Data Center

Progent’s data center support services are intended for businesses with equipment housed at IDCs or data center collocation hosting sites and requiring timely in-person service at the collocation facility plus off-site support from Microsoft and Cisco Certified professionals. Progent provides a complete range of Internet Data Centers and data center and co-location consulting services including system architecture evaluation, Windows and Linux server integration and support, tech support for server and telecommunications networking, development and deployment of high availability systems, defining and deploying layered security defenses, firewall configuration and support, designing load balancing solutions, and creating high-availability server and storage cluster configurations.