Progent provides national urgent help and consulting services for companies that operate Solaris environments or whose information systems include a combination of Sun Solaris and Microsoft Windows products. Online IT help offers maximum leverage for your information technology dollar by preserving client productivity and shortening the hours charged for computer repair services. Advanced remote support technology and skilled technicians and engineers allow Progent to handle the majority of IT issues quickly without needlessly expending time and money by making trips to your location. In the vast majority of situations your IT issues can be remediated over the phone or through a combination of telephone help and online network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISM and CISSP premier security specialists to help with the toughest system issues.
Progent charges for online support per minute. As a result, you pay just for support received. Progent imposes no startup charge. Many online support companies impose large minimum fees or bill for every quarter hour or longer. Progent's fine granularity and simple billing policy do away with big bills for quick fixes.
Sun Solaris, Cisco CCIE, MS Windows, and System Security Support
Progent's online support professionals have expertise in a wide array of technologies. This breadth of technical skills makes it possible to handle virtually any crisis likely to take place in a small company information system. Certifications held by Progent consultants in Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To support customers with multi-OS environments, Progent also provides the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified cybersecurity resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and CISSP-ISSAP security architecture consultants.
Sun Solaris Support Services
Progent's Solaris online support services address a broad range of information technology such as network architecture, email solutions, network and process security, Sun Solaris and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from older systems to Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Progent's Solaris support engineers can provide emergency remote assistance resolving problems within UNIX/Linux systems powered by leading variants of UNIX including:
macOS and OS X,
IBM AIX Open UNIX,
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
Debian GNU/Linux and
fedora Linux, and
Premier Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network engineers, and certifies an individual's technical skills at the expert level. CCIEs can handle the most difficult problems surrounding network planning, integration, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in identifying anomalies with IOS Software network administration tools and coming up with workarounds or installing software patches to resolve problems. CCIEs represent an exceptional value because their deep expertise allows them to resolve the most intractable problems quickly. In many cases, less qualified engineers can wrestle with the same problems for hours or even days.
Progent is one of the few support providers that makes CCIEs available to help small and medium sized businesses. Progent can provide fast contact with a CCIE by telephone so that you can get immediate support for urgent network issues that are hurting worker efficiency but are outside the scope of your ordinary IT support personnel. Progent's CCIE engineers can connect to your network using state-of-the-art remote support technology in order to perform quick and affordable diagnosis and remediation of urgent network trouble. To learn how to talk to a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading catalog of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus security and Virtual Private Network (VPN) products.
Certified Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 troubleshooting,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials cloud integration.
CISM and CISSP Premier System Security Specialists
Progent can give you access to qualified CISM and CISSP security consultants to offer a range of security solutions that can enhance the protection of your Sun Solaris network against assaults or help you to recover quickly from a breach. Security services available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; configuring firewalls; establishing safe architectures for off-site and mobile access; securing your messaging system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Remote Service Technologies
Progent has fine tuned an extensive array of tools and mechanisms that allow the Technical Response Center to deliver the highest quality of remote services. Progent provides protected VPN access support for gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access permits the consultants of Progent's Technical Response Center to link to your network remotely without violating network security. Progent's advanced service management system includes comprehensive histories for all delivered support. Each authorized Progent staff engineer has full availability of to all the specifics of services provided by any staff member to each customer. This archive of problems and fixes, as well as false alarms and mistakes, is organized as a readily retrievable proprietary knowledge base that enables Progent's technical professionals to share their knowledge company-wide to ensure that the general quality of Progent's support improves continuously.
In addition, Progent offers nationwide online monitoring support based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your business so that your network maintenance is proactive and automated. By detecting possible problems before they cause downtime, system monitoring can minimize disruptive and expensive service breakdowns.
Help Desk Support and Outsourcing
Progent provides several essential programs for Helpdesk services including Microsoft and Sun Solaris Helpdesk Outsourcing Services, Virtual Help Desk Services (which are a seamless extension of your current Helpdesk resources), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and Sun Solaris experts gives your clients instant contact with a reliable support group with years of experience providing phone help and online repair for networks powered by Microsoft and Sun Solaris technology. Progent's concentration is on earning the Help Desk a respected reputation as a key contributor to company performance, and Progent's aim is to fix and not simply record problems.
How to Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based expertise with UNIX/Linux products, visit Progent's nationwide online support, telephone 1-800-993-9400, or go to Contact Progent.