Progent provides national remote help and consulting services for companies who operate Solaris environments or whose information systems include a mix of Sun Solaris and Microsoft products. Online network consulting provides maximum leverage for your information technology budget by extending client productivity and shortening the hours billed for computer repair services. Sophisticated remote access tools and skilled technicians and consultants allow Progent to solve the majority of IT problems quickly without wasting time and money by traveling to your location. In most of situations your network problems can be dealt with by telephone or through a mix of phone help and online network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISSP certified security professionals to assist you with the most challenging network problems.
Progent charges for online service per minute. Consequently, you are billed only for services delivered. Progent asks for no startup fee. Many online service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity and straightforward billing policy eliminate big invoices for fast solutions.
Sun Solaris, Cisco CCIE, MS Windows, and System Security Expertise
Progent's online consulting engineers have expertise in a broad array of disciplines. This scope of capability allows Progent's consultants to handle almost any emergency likely to occur in a small business network. Certifications held by Progent consultants in Sun Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To support customers with mixed-OS environments, Progent also provides the support of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited cybersecurity resources include Certified Information Security Manager (CISM) consultants, CISSP specialists, and CISSP-ISSAP security architecture consultants.
Sun Solaris Expertise
Progent's Sun Solaris online support services cover a wide array of computer technology including network infrastructure, email solutions, system and operational security, Solaris and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's Solaris consultants can provide emergency online help diagnosing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
Certified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network professionals, and indicates a person's networking knowledge at the expert level. CCIEs can handle the most complex problems surrounding network planning, deployment, management, protection, and troubleshooting. CCIEs work closely with Cisco's internal engineers in identifying anomalies with IOS Software network administration tools and coming up with alternate approaches or obtaining software patches to correct problems. CCIEs are an exceptional value because their deep expertise allows them to resolve the most complex problems quickly. In common instances, less qualified consultants can struggle with identical problems for hours or even days.
Progent is among the rare consulting providers that makes CCIEs available to help small and mid-size businesses. Progent can provide fast access to a CCIE by telephone so that you can get immediate help for urgent network issues that are impacting worker productivity but are beyond the scope of your ordinary IT support providers. Progent's CCIE consultants can connect to your network using state-of-the-art remote support technology in order to provide fast and affordable diagnosis and repair of critical system problems. To learn how to get in touch with a Progent CCIE for timely help with your network, visit Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus security and VPN products.
Authorized Windows Expertise
Progent's Microsoft-premier online support experts can provide computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help you with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 upgrade support, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 planning and integration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Premier Network Security Professionals
Progent can give you access to accredited CISM and ISSAP security engineers to deliver a range of security services to improve the defenses of your Sun Solaris environment against attacks or help you to recover rapidly from a breach. Security solutions offered by Progent include: in depth security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; designing safe techniques for remote and mobile access; securing your email infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent's Online Support Technologies
Progent has fine tuned an extensive set of tools and technologies that enable the Remote Support Team to deliver the highest quality of remote help. Progent provides secure VPN access support for gateways from a variety of sources including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity allows the consultants of Progent's online support team to connect to your system remotely without violating system security. Progent's advanced customer support management system keeps thorough histories for all provided support. Each certified Progent staff engineer has complete availability of to all the specifics of services delivered by any team engineer to every client. This database of problems and fixes, plus false alarms and miscues, is structured as a readily retrievable proprietary database that allows Progent's technical professionals to share their knowledge with the whole team to make sure that the overall effectiveness of Progent's support improves daily.
In addition, Progent offers country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your environment so your network support is proactive and automated. By anticipating possible problems before they result in network outages, automated monitoring can minimize stressful and costly service crises.
Help Desk Call Center Outsourcing
Progent offers several basic types of Helpdesk support : Microsoft and Sun Solaris Help Desk Outsourcing Support Services, Virtual Help Desk Services (a transparent extension of your existing Helpdesk staff), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and Solaris professionals gives your clients easy contact with a dependable support resource with extensive background providing telephone-based help and online troubleshooting for networks powered by Microsoft and Sun Solaris technology. Progent's concentration is on giving the Help Desk a respected reputation as a solid contributor to business productivity, and Progent's goal is to resolve rather than merely report problems.
How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux networking, go to Progent's emergency online help, call 1-800-993-9400, or go to Contact Progent.