Apple macOS and OS X, Linux, Solaris Expertise

Progent offers nationwide urgent technical support and troubleshooting services for companies who run Solaris environments or whose information systems include a combination of Sun Solaris and Microsoft technology. Remote technical support offers maximum return for your information technology budget by preserving user productivity and shortening the hours charged for computer analysis and repair. Advanced online support technology and experienced service specialists and engineers combine to enable Progent to handle most network problems quickly without wasting time and money by traveling to your site. In most of cases your network problems can be dealt with by telephone or through a mix of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISSP certified security specialists to assist you with the most difficult network problems.

Progent charges for telephone-based service on a per-minute basis. Consequently, you owe only for services delivered. Progent imposes no initialization fee. Many online support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity and simple pricing model eliminate large bills for quick fixes.

Solaris, Cisco Infrastructure, Windows, and Network Security Support
Progent's online support engineers have expertise in a wide range of technologies. This breadth of capability allows Progent's consultants to handle virtually any crisis likely to take place in a small company network. Certifications held by Progent consultants in Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.

To support clients with mixed-OS networks, Progent also provides access to consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited cybersecurity resources include Certified Information Security Manager (CISM) Engineers, CISSP experts, and CISSP-ISSAP security architecture consultants.

Solaris Support Services
Progent's Sun Solaris online consulting services cover a broad array of information technology including network architecture, email solutions, network and operational security, Sun Solaris and Microsoft Windows integration, VMware technologies for server economization and easy management, and transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.

Progent's Sun Solaris consultants can offer emergency phone-based assistance resolving problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including: macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or important Linux distributions including RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo.

Premier Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking professionals, and certifies a person's networking skills at the expert level. CCIEs can handle even the most complex problems associated with network design, deployment, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or obtaining software updates to correct problems. CCIEs represent an exceptional value since their deep expertise allows them to fix the most intractable problems quickly. In common cases, less seasoned engineers can wrestle with identical problems for many hours or days.

Progent is one of the rare consulting providers that makes CCIEs available to help small and mid-size businesses. Progent offers quick contact with a CCIE by telephone so that you can receive timely help for complex network issues that are hurting business productivity but are beyond the scope of your ordinary IT maintenance resources. Progent's CCIE consultants can tie into your environment via state-of-the-art remote support tools in order to perform quick and economical analysis and remediation of critical system trouble. To learn how to get in touch with a Progent CCIE for timely help with your network, go to Urgent Support.

Progent's certified CCIEs have expertise in all of Cisco's industry-leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as protection and Virtual Private Network products.

Authorized MS Windows Expertise
Progent's Microsoft-premier online service professionals can deliver computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

CISM and CISSP Premier Network Security Specialists
Progent can provide accredited CISM and ISSAP security consultants to offer a range of security solutions that can improve the defenses of your Solaris environment against internal or external threats or help your business to recover rapidly from a breach. Security solutions available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; configuring firewalls; establishing secure architectures for remote and mobile connectivity; protecting your email system against spam and DHA attacks; and setting up round-the-clock network monitoring.

Progent's Online Service Technologies
Progent has refined an extensive array of tools and mechanisms that enable the Technical Response Center to deliver world-class remote help. Progent offers protected Virtual Private Network access support for VPN gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN remote connectivity allows the engineers of Progent's online support team to link to your system without compromising system security. Progent's sophisticated customer support management application includes comprehensive records for all provided service. Each authorized Progent staff engineer has full availability of to all the specifics of services provided by any staff member to each client. This archive of issues and fixes, plus false alarms and miscues, is structured as an easily searchable proprietary database that allows Progent's support experts to share their knowledge with the whole team to make sure that the overall efficiency of Progent's technical support improves continuously.

In addition, Progent offers nationwide remote monitoring support powered by System Center Operations Manager (SCOM), configured by Progent for your business so your network support is proactive rather than reactive. By detecting emerging issues before they result in network outages, remote monitoring can minimize disruptive and expensive service breakdowns.

Help Desk Call Center Support and Outsourcing
Progent provides three basic programs for Help Desk support : Microsoft and Solaris Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (which are a transparent extension of your existing Helpdesk resources), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and Solaris experts offers your customers easy access to a dependable technical group with extensive experience providing telephone-based help and remote access repair for networks powered by Microsoft and Sun Solaris technology. Progent's focus is on giving the Helpdesk a respected reputation as a key contributor to business productivity, and Progent's aim is to resolve rather than simply record problems.

How to Contact Progent's Online Service Professionals
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Mac products, visit Progent's emergency online help, call 1-800-993-9400, or visit Contact Progent.