Progent offers nationwide online phone support and troubleshooting services for businesses who operate Sun Solaris environments or whose IT systems feature a mix of Sun Solaris and Microsoft products. Online IT help provides optimum return for your IT dollar by preserving client productivity and limiting the hours charged for network repair services. Advanced online support utilities and skilled service specialists and engineers allow Progent to handle the majority of IT problems quickly without needlessly expending time and money by making trips to your site. In most of cases your network issues can be dealt with by telephone or through a combination of telephone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP and ISSAP certified security professionals to help you with the most challenging network issues.
Progent charges for phone service per minute. Consequently, you pay just for support received. Progent requires no startup fee. Many online service companies impose substantial minimum payments or bill for every fifteen minutes or longer. Progent's small granularity and straightforward pricing model eliminate big bills for quick repairs.
Solaris, Cisco CCIE, Microsoft Windows, and Network Security Expertise
Progent's online support professionals have certified skills in a broad array of technologies. This scope of capability allows Progent's consultants to handle virtually any emergency likely to take place in a small business information system. Certificates earned by Progent consultants in Sun Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support clients with multi-OS networks, Progent also offers access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited cybersecurity staff members include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.
Sun Solaris Expertise
Progent's Solaris phone-based consulting services address a wide spectrum of information technology such as network infrastructure, messaging solutions, network and operational security, Solaris and Windows coexistence, virtual server products for server hardware economization and easy management, and migration from older systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's Solaris support engineers can provide urgent online assistance troubleshooting anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Apple macOS and OS X,
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
fedora Linux, and
Premier Cisco Infrastructure Consultants
The CCIE certification is the premier recognition for networking engineers, and indicates a person's technical knowledge at the master level. CCIEs can resolve even the most difficult problems associated with network planning, deployment, administration, security, and repair. CCIEs work with the highest priority with Cisco's internal engineers in identifying problems with IOS Software network administration tools and developing alternate approaches or installing software patches to resolve problems. CCIEs are an exceptional value because their depth of expertise allows them to fix the most intractable problems quickly. In common instances, less seasoned engineers can wrestle with identical problems for hours or even days.
Progent is among the few support providers that makes CCIEs accessible to support small and medium sized companies. Progent can provide quick access to a CCIE by phone so that you can get timely support for urgent network problems that are impacting business productivity but are outside the experience of your local IT support personnel. Progent's CCIE engineers can tie into your network using state-of-the-art remote troubleshooting tools in order to provide quick and affordable diagnosis and repair of urgent network trouble. To learn how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus protection and VPN technology.
Certified Windows Support
Progent's Microsoft-premier remote service professionals can deliver network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 troubleshooting,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server migration,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Premier Network Security Consultants
Progent can give you access to qualified CISM and CISSP security engineers to deliver a range of system protection services that can strengthen the defenses of your Sun Solaris network against attacks or help you to recuperate rapidly from a penetration. Security solutions available from Progent include: in depth security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; configuring firewalls; establishing secure architectures for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent's Online Service Technologies
Progent has fine tuned an advanced array of utilities and technologies that allow the Remote Support Team to deliver the highest quality of remote help. Progent offers secure VPN access support for gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN online connectivity permits the engineers of Progent's online support team to link to your system remotely without violating network security. Progent's sophisticated customer support reporting system keeps comprehensive records for all delivered service. Each authorized Progent staff engineer has full access to all the specifics of support provided by any staff member to every client. This database of problems and resolutions, plus false alarms and miscues, is organized as an easily retrievable internal database that enables Progent's technical experts to communicate their knowledge with the whole team to ensure that the general effectiveness of Progent's support improves continuously.
In addition, Progent can provide nationwide remote monitoring services powered by System Center Operations Manager (SCOM), adapted by Progent for your environment so your network support is proactive and automated. By detecting possible issues before they cause network outages, system monitoring can avoid stressful and expensive network breakdowns.
Help Desk Call Center Outsourcing
Progent offers several essential programs for Help Desk support including Microsoft and Solaris Help Desk Outsourcing Support Services, Virtual Helpdesk Services (a seamless supplement to your existing Help Desk resources), and Helpdesk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and Sun Solaris professionals gives your customers easy contact with a dependable technical resource with years of experience delivering telephone-based support and remote access troubleshooting for networks powered by Microsoft, Solaris and Cisco technology. Progent's focus is on giving the Helpdesk a respected reputation as a key contributor to business performance, and Progent's aim is to resolve and not simply report problems.
How to Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Mac products, visit Progent's urgent phone-based help, phone 1-800-993-9400, or go to Contact Progent.