Progent offers national urgent help and troubleshooting services for companies that operate Solaris networks or whose information systems feature a mix of Sun Solaris and Microsoft technology. Remote network consulting provides maximum return for your information technology budget by preserving user efficiency and shortening the time billed for network analysis and repair. Sophisticated remote access technology and experienced service specialists and engineers combine to enable Progent to solve most network problems rapidly without needlessly expending time and money by making trips to your location. In the vast majority of situations your network problems can be remediated by telephone or via a combination of telephone help and remote access. Progent can make available Cisco CCIE infrastructure experts and CISM premier security professionals to assist you with the toughest system problems.
Progent charges for phone help by the minute. As a result, you are charged exclusively for services received. Progent asks for no initialization fee. Many remote support organizations impose large minimum payments or bill for every quarter hour or longer. Progent's small granularity and simple pricing model avoid large tabs for quick solutions.
Sun Solaris, Cisco CCIE, Windows, and System Security Expertise
Progent's online support professionals have certified skills in a broad array of disciplines. This scope of capability makes it possible to handle virtually any crisis likely to take place in a small company network. Certifications earned by Progent engineers in Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with mixed-OS networks, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited cybersecurity resources include CISM Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Sun Solaris Support Services
Progent's Solaris phone-based support services address a wide spectrum of information technology including system architecture, email systems, system and operational security, Solaris and Microsoft Windows coexistence, virtual server products for server consolidation and easy management, and migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's Solaris consultants can offer urgent phone-based assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
Debian GNU/Linux and
Premier Cisco Infrastructure Engineers
The CCIE certification is the top recognition for network consultants, and indicates an individual's networking knowledge at the master level. CCIEs can handle the most difficult issues associated with network design, integration, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in identifying problems with Cisco IOS Software network administration tools and developing workarounds or obtaining software patches to correct problems. CCIEs represent an exceptional value since their deep expertise enables them to fix the most intractable problems quickly. In common cases, less qualified consultants can wrestle with the same tasks for many hours or days.
Progent is one of the few service firms that makes CCIEs available to support small and medium sized companies. Progent offers fast contact with a CCIE by phone so that you can receive immediate support for complex network problems that are hurting business efficiency but are beyond the experience of your ordinary network support personnel. Progent's CCIE support experts can tie into your network by means of secure on-line support tools in order to provide fast and economical analysis and repair of critical system problems. To find out how to talk to a Progent CCIE for immediate help with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus protection and VPN products.
Certified MS Windows Support
Progent's Microsoft-premier online support professionals can deliver computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Premier Network Security Experts
Progent can provide certified CISM and CISSP security engineers to deliver a range of security services to strengthen the protection of your Sun Solaris network against internal or external threats or assist you to recover quickly from a penetration. Security services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure architectures for remote and mobile connectivity; protecting your email system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent's Remote Technical Support Tools
Progent has refined an extensive set of utilities and mechanisms that enable the Remote Support Team to deliver the highest quality of online help. Progent provides secure VPN access support for VPN gateways from a variety of sources including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online access permits the engineers of Progent's online support team to link to your system without compromising network security. Progent's sophisticated service management system includes thorough records for all delivered support. Each certified Progent team engineer has complete availability of to all the details of support delivered by any team member to every client. This history of issues and fixes, as well as false alarms and mistakes, is organized as a readily searchable proprietary knowledge base that enables Progent's technical professionals to share their experiences company-wide to make sure that the general effectiveness of Progent's technical support improves continuously.
In addition, Progent can provide nationwide remote monitoring services based on System Center Operations Manager, configured by Progent to accommodate your business so your network support is proactive and automated. By anticipating potential problems before they cause downtime, remote monitoring can minimize disruptive and costly network crises.
Call Center Support
Progent offers several essential programs for Help Desk support : Microsoft and Solaris Help Desk Outsourcing Services, Virtual Helpdesk Support Services (a transparent extension of your current Helpdesk staff), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and Sun Solaris experts gives your clients convenient access to a dependable support group with years of experience providing phone help and remote access repair for networks based on Microsoft and Sun Solaris technology. Progent's focus is on earning the Call Center a positive image as a solid contributor to company performance, and Progent's target is to resolve rather than merely record problems.
How to Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or Mac products, visit Progent's urgent online help, telephone 1-800-993-9400, or see Contact Progent.