macOS and OS X, Linux, Solaris Expertise
Solaris Integration and Support:
Immediate Online Consulting for Sun Solaris
Progent provides national online technical support and consulting services for businesses that run Solaris environments or whose information systems include a mix of Solaris and Microsoft technology. Remote technical support offers optimum return for your information technology dollar by extending user productivity and shortening the time charged for computer repair services. Sophisticated remote access technology and skilled service specialists and engineers allow Progent to solve most IT problems quickly without needlessly expending time and money by making trips to your location. In the vast majority of cases your IT problems can be remediated over the phone or via a mix of phone support and online access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to assist with the toughest network problems.
Progent charges for telephone-based help per minute. As a result, you are charged just for support delivered. Progent asks for no startup fee. Many remote service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity and simple billing model eliminate big bills for fast repairs.
Solaris, Cisco Infrastructure, Microsoft Windows, and System Security Support
Progent's remote support engineers have expertise in a wide range of disciplines. This breadth of technical skills allows Progent's consultants to manage almost any emergency likely to take place in a small business information system. Certifications earned by Progent engineers in Sun Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials earned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support customers with multi-platform environments, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited cybersecurity resources include CISM Engineers, Certified Information Systems Security Professional experts, and CISSP-ISSAP security architecture consultants.
Solaris Support Services
Progent's Sun Solaris remote support services address a wide spectrum of information technology such as system infrastructure, email systems, system and operational security, Sun Solaris and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and migration from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's Sun Solaris support engineers can offer urgent remote assistance resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora Linux, and Gentoo Linux.
Certified Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network consultants, and indicates a person's technical skills at the master level. CCIEs can resolve the most challenging problems surrounding network planning, deployment, management, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in identifying problems with IOS Software network management tools and developing workarounds or obtaining software patches to correct problems. CCIEs represent an exceptional value since their deep expertise enables them to resolve the most intractable problems quickly. In common cases, less seasoned engineers can wrestle with the same tasks for hours or even days.
Progent is one of the few service organizations that makes CCIEs accessible to assist small and mid-size businesses. Progent offers fast contact with a CCIE by phone so that you can get immediate support for complex network issues that are impacting business efficiency but are outside the experience of your ordinary IT support resources. Progent's CCIE engineers can connect to your environment by means of sophisticated on-line support tools in order to provide quick and affordable analysis and remediation of critical system problems. To find out how to get in touch with a Progent CCIE for timely help with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus protection and Virtual Private Network technology.
Certified Windows Support
Progent's Microsoft-certified online support experts can deliver network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Certified System Security Experts
Progent can provide qualified CISM and ISSAP security consultants to offer a variety of system protection solutions to strengthen the defenses of your Solaris network against attacks or assist you to recuperate quickly from a breach. Security solutions offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile access; protecting your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent's Online Support Technologies
Progent has fine tuned an extensive set of tools and technologies that allow the Technical Response Center to deliver world-class online help. Progent offers protected VPN access support for gateways from multiple sources including Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN online access permits the engineers of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's highly evolved customer support management system includes thorough histories for all provided support. Each certified Progent staff consultant has complete access to all the details of support provided by any staff member to every client. This archive of problems and resolutions, plus false alarms and miscues, is structured as a readily searchable internal database that enables Progent's support professionals to share their knowledge with the whole team to ensure that the general efficiency of Progent's technical support expands daily.
In addition, Progent offers country-wide remote monitoring support powered by System Center Operations Manager, adapted by Progent for your environment so that your network maintenance is proactive and automated. By anticipating emerging issues before they result in network outages, automated monitoring can avoid stressful and costly service breakdowns.
Help Desk Call Center Support and Outsourcing
Progent provides several basic programs for Helpdesk services including Microsoft and Sun Solaris Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (which are a seamless extension of your existing Help Desk resources), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and Sun Solaris experts gives your customers convenient contact with a dependable support resource with years of background delivering telephone-based help and online troubleshooting for IT systems based on Microsoft and Sun Solaris technology. Progent's focus is on giving the Helpdesk a positive image as a solid contributor to company productivity, and Progent's aim is to resolve rather than merely report problems.
How to Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote assistance with UNIX/Linux products, go to Progent's urgent online help, call
An index of content::
Services Azure and Cisco AnyConnect
Microsoft Experts Azure hybrid cloud solutions Specialists
Progent can assist small companies to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and lower equipment expense. Azure includes a wealth of public cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud computing models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and network infrastructure and ensure that you sidestep the common errors small companies make when moving to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN tunnels and also to integrate iPhones and iPads and Android smartphones and tablets.
IT Consultant CIO
Remote Support Services CIO
Progent can provide the part-time or temporary assistance of a seasoned CIO to offer strategic direction to help you select and support network solutions appropriate for your present situation and that can be a firm basis for your future growth. Progent's part-time or temporary Chief Information Officer consulting services provide economic leverage to companies who want to maximize the benefits from their network investment but who are without the budget or hesitant to take on one more high-level manager to their full-time staff. Because Progent is vendor-neutral, with a large staff of consultants certified to support all major operating systems and networking technologies plus a wide range and business software, Progent is in an ideal situation to provide objective recommendations as well as expert technical help for creating information solutions that match the special needs of your business.
WatchGuard SSL VPN Protection
WatchGuard Firebox M-Series Firewall Security Certification
Progent offers consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your network security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.
Developer Firm Microsoft Access
Power View Expert Development
Progent can provide online and on premises consulting to help your organization with any aspect of business intelligence reporting from troubleshooting or modernizing reports to designing and deploying an advanced business intelligence environment. Progent's management reporting experts can help you to maintain your current reporting system, help you to migrate reports and databases from an outdated reporting product to a modern solution, and provide as-needed remote mentoring tailored to your individual requirements. Progent’s business reporting and analytics professionals offer expertise in the leading business analytics reporting and visualization tools such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot and Power View, and Report Builder.
Data Mart Integration Firm
Web Site Development Company
If you want to update your production web site, create internal webs for purposes such as HR or employee education, establish a high-impact web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can supply skilled and proven web designers. Progent's experts can also show you how to build and manage a secure, fault-tolerant server and communications infrastructure, including remote and wireless access, to support your web solutions.
ProSight Email Spoofing Protection Engineers
Consultant Email Intent Analysis
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's ProSight Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall.
Microsoft and Mac Desktop Support Firms
Desktop Security Consulting Services
Progent can deliver a wide array of affordable consulting and support services to assist your company to install, configure, troubleshoot, and administer workstations and notebooks based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide on-premises or online help for individual machines or notebooks or work with you to plan and implement a company-wide migration to new or revised OS software and applications. Progent can also provide consultants and technical workers to help you to prepare for and implement a company move or consolidation organized to cause minimal disruption of your productivity.
WatchGuard Firewall Security Tech Services
WatchGuard Firebox T15 Firewall Cybersecurity Tech Services
Progent provides consulting services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall appliance that fits your security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewall solutions.
24 Hour Services Private Cloud Services
Small Business Private Clouds Consultant Services
Progent’s private cloud hosting service enables small and midsize businesses to run mission-critical applications like SQL and Exchange from a hardened Tier III data center facility on fully redundant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restoration. Smaller organizations can take advantage of Progent’s private cloud hosting service to avoid large capital costs for the acquisition, upkeep, and management of network equipment and facilities while benefiting the highest levels of network availability and security.
Windows 2003 Computer Engineer
Windows 2003 Online Support Services
The experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft integration, ensures you success in identifying the edition and configuration of Windows 2003 Server that matches best with your business goals. Progent can also help you with designing, deploying, administering and troubleshooting powerful IT solutions based on Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 or Windows NT.
Certified Cybersecurity Management Consultancy
CISM Security Contractor
Progent offers the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization defines the core competencies and global standards of skill that IT security managers are required to learn. CISM provides executive management the assurance that those who have earned their CISM certification possess the background and knowledge to provide effective security management and support services.
IT Consultants Expertise for IT Service Firms
Technical Support Support for IT Service Firms
Progent's Support for IT Service Providers lets you take advantage of Progent's information technology experts while retaining your own brand as a transparent arm of your IT services team.
Consult Managed IT Services
Engineers ProSight Network Management Outsourcing
Progent's ProSight portfolio of managed IT services are geared to offer organizations who maintain minimal in-house IT administration and support teams with affordable access to enterprise-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed services include flat-rate network maintenance expenses, automation of common management tasks, ongoing absorption of the latest technology, graceful migration from older systems to up-to-date solutions, improved fit between computer technology with business objectives, guidance from veteran network consultants, and allowing management to concentrate on business instead of ever-changing information technology.
Programmer SSAS
Microsoft Certified Partner SSIS Development Companies
Progent can provide online and on premises expertise to assist your organization with any facet of business intelligence (BI) reporting from troubleshooting or modernizing reports to designing and implementing an advanced business intelligence environment. Progent's BI experts can help you to support your existing BI system, assist you to upgrade databases and applications from an outdated reporting product to a modern solution, and deliver as-needed online mentoring tailored to your specific needs. Progent’s management reporting and analytics consultants can provide experience in the leading BI reporting tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Builder.
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