Immediate Online Technical Support for SolarisProgent offers national remote phone support and troubleshooting services for companies who run Solaris networks or whose information systems include a combination of Sun Solaris and Microsoft products. Online technical support offers optimum leverage for your information technology dollar by protecting client productivity and shortening the hours billed for computer analysis and repair. Sophisticated online access technology and skilled service specialists and engineers combine to enable Progent to solve the majority of IT problems rapidly without needlessly expending time and dollars by making trips to your site. In the vast majority of cases your IT problems can be remediated by telephone or via a mix of telephone support and online access. Progent can put you in touch with Cisco CCIE network experts and CISSP certified security professionals to help you with the most challenging system issues.

Progent charges for online support by the minute. Consequently, you owe exclusively for support delivered. Progent requires no service activation surcharge. Many remote support companies demand large minimum fees or bill for each fifteen minutes or longer. Progent's small granularity and simple billing policy do away with large tabs for quick repairs.

Solaris, Cisco Infrastructure, Windows, and Network Security Expertise
Progent's remote support engineers have certified skills in a broad array of disciplines. This scope of capability makes it possible to handle almost any crisis likely to take place in a small business network. Certificates earned by Progent engineers in Sun Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, CCDA and CCDP.

To provide assistance to clients with mixed-OS networks, Progent also provides access to consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited cybersecurity staff members include CISM Engineers, CISSP specialists, and Information System Security Architecture Professional engineers.

Sun Solaris Expertise
Progent's Sun Solaris remote consulting services address a broad range of information technology such as system architecture, email solutions, system and operational security, Sun Solaris and Microsoft Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from legacy systems to Windows or Linux environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.

Progent's Sun Solaris consultants can offer emergency phone-based help resolving anomalies within UNIX/Linux networks based on popular variants of UNIX such as: Apple macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux.

Certified Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking engineers, and indicates a person's networking knowledge at the expert level. CCIEs can resolve the most difficult issues encountered in network design, integration, administration, security, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or obtaining software updates to correct problems. CCIEs are an excellent value because their deep experience allows them to resolve the most intractable problems quickly. In common instances, less seasoned engineers can struggle with the same problems for hours or even days.

Progent is one of the few support firms that makes CCIEs available to assist small and mid-size companies. Progent can provide quick access to a CCIE by telephone so that you can receive timely help for urgent network issues that are impacting worker productivity but are outside the scope of your local IT support resources. Progent's CCIE consultants can tie into your network via secure on-line troubleshooting tools in order to perform fast and economical diagnosis and repair of critical system trouble. To learn how to talk to a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.

Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading catalog of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as security and Virtual Private Network (VPN) technology.

Authorized MS Windows Support
Progent's Microsoft-premier online service professionals can deliver computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist you with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 troubleshooting, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and integration, Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

CISM and ISSAP Premier Network Security Professionals
Progent can give you access to certified CISM and ISSAP security consultants to deliver a variety of security services to strengthen the protection of your Solaris network against attacks or assist your business to recover quickly from a penetration. Security solutions offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.

Progent's Online Support Technologies
Progent has fine tuned an extensive array of utilities and mechanisms that allow the Technical Response Center to deliver world-class remote services. Progent offers protected VPN connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online access permits the consultants of Progent's Technical Response Center to link to your network without compromising network security. Progent's sophisticated customer support management system keeps thorough records for all provided service. Each certified Progent staff engineer has full availability of to all the specifics of support provided by any staff engineer to each client. This history of problems and resolutions, as well as false alarms and mistakes, is organized as a readily retrievable proprietary database that enables Progent's support experts to share their experiences with the whole team to ensure that the general effectiveness of Progent's support improves daily.

Also, Progent offers country-wide remote monitoring support powered by System Center Operations Manager, adapted by Progent for your environment so that your network support is proactive rather than reactive. By anticipating possible issues before they cause downtime, remote monitoring can minimize stressful and expensive network crises.

Call Center Outsourcing
Progent provides several basic programs for Helpdesk support : Microsoft and Sun Solaris Call Center Outsourcing Support Services, Virtual Helpdesk Services (which are a transparent supplement to your current Call Center team), and Helpdesk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and Solaris experts offers your clients easy contact with a reliable support group with extensive experience providing phone help and online repair for networks powered by Microsoft, Solaris and Cisco technology. Progent's concentration is on earning the Call Center a positive image as a solid contributor to business productivity, and Progent's target is to resolve rather than simply record problems.

How to Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based help with UNIX/Linux technology, visit Progent's nationwide remote help, call 1-800-993-9400, or see Contact Progent.



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