macOS and OS X, Linux, Solaris Expertise

Progent provides nationwide online phone support and troubleshooting services for businesses who run Solaris environments or whose information systems feature a mix of Solaris and Microsoft Windows products. Online network consulting offers optimum return for your IT budget by extending user efficiency and shortening the time billed for network repair services. Advanced remote support technology and experienced service specialists and consultants combine to enable Progent to handle the majority of IT problems quickly without wasting time and dollars by making trips to your location. In the vast majority of situations your IT problems can be dealt with over the phone or through a mix of telephone help and remote network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISM premier security professionals to assist with the toughest network issues.

Progent bills for telephone-based support by the minute. As a result, you owe only for support delivered. Progent asks for no initialization charge. Many online service organizations impose substantial minimum fees or bill for every fifteen minutes or longer. Progent's fine granularity and simple pricing policy avoid large bills for quick fixes.

Sun Solaris, Cisco CCIE, Microsoft Windows, and Network Security Expertise
Progent's remote support professionals have expertise in a wide array of technologies. This scope of technical skills makes it possible to manage virtually any crisis likely to occur in a small company information system. Certificates earned by Progent consultants in Sun Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.

To support clients with mixed-OS environments, Progent also offers the support of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified cybersecurity resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Sun Solaris Support Services
Progent's Solaris phone-based consulting services address a wide range of information technology including network infrastructure, messaging systems, network and operational security, Solaris and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from older systems to MS Windows or Linux-based solutions. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.

Progent's Solaris consultants can offer emergency remote assistance diagnosing problems affecting UNIX/Linux systems powered by leading versions of UNIX such as: Apple macOS and OS X, Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or important Linux distributions such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo Linux.

Premier Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network professionals, and indicates an individual's networking skills at the expert level. CCIEs can resolve even the most complex problems associated with network planning, integration, management, security, and repair. CCIEs work closely with Cisco's internal engineers in identifying problems with IOS Software network administration tools and developing workarounds or obtaining software patches to fix problems. CCIEs represent an exceptional value since their depth of expertise allows them to resolve the most complex problems rapidly. In many cases, less seasoned consultants can struggle with identical tasks for hours or even days.

Progent is among the few service firms that makes CCIEs available to help small and medium sized companies. Progent offers fast contact with a CCIE by telephone so that you can get timely support for urgent network problems that are hurting business efficiency but are beyond the experience of your ordinary IT maintenance providers. Progent's CCIE engineers can connect to your environment by means of state-of-the-art on-line troubleshooting technology in order to provide fast and economical analysis and remediation of urgent network trouble. To learn how to talk to a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.

Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as security and VPN products.

Authorized MS Windows Support
Progent's Microsoft-premier remote support experts can deliver network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help you with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

CISM and ISSAP Certified System Security Experts
Progent can give you access to certified CISM and CISSP security consultants to deliver a range of system protection services that can improve the defenses of your Sun Solaris network against internal or external threats or help your business to recover quickly from a breach. Security solutions offered by Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; setting up firewalls; designing safe architectures for remote and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

Progent's Online Support Tools
Progent has refined an extensive array of tools and mechanisms that enable the Remote Support Team to deliver world-class remote services. Progent offers secure VPN connectivity support for gateways from multiple sources including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote connectivity allows the engineers of Progent's online support team to connect to your system remotely without violating system security. Progent's highly evolved customer support reporting application keeps thorough histories for all provided support. Each authorized Progent staff consultant has complete access to all the details of services delivered by any staff engineer to each client. This history of problems and resolutions, as well as false alarms and miscues, is organized as an easily retrievable proprietary database that allows Progent's technical experts to communicate their experiences with the whole team to ensure that the overall efficiency of Progent's technical support expands continuously.

Also, Progent offers country-wide online monitoring services powered by System Center Operations Manager, customized by Progent for your business so that your network support is proactive rather than reactive. By detecting possible problems before they result in network outages, system monitoring can avoid disruptive and costly service crises.

Help Desk Call Center Outsourcing
Progent offers several basic programs for Help Desk support : Microsoft and Solaris Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a transparent extension of your existing Help Desk resources), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and Sun Solaris professionals offers your clients instant access to a dependable technical resource with extensive background delivering telephone-based support and remote access troubleshooting for IT systems powered by Microsoft and Sun Solaris technology. Progent's focus is on giving the Helpdesk a respected reputation as a solid contributor to company productivity, and Progent's aim is to resolve rather than simply report problems.

How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or Mac technology, visit Progent's urgent phone-based help, call 1-800-993-9400, or go to Contact Progent.