Progent offers nationwide remote phone support and consulting services for businesses who run Solaris networks or whose IT systems feature a combination of Solaris and Microsoft Windows products. Online network consulting provides optimum leverage for your IT budget by preserving user productivity and limiting the hours charged for network analysis and repair. Advanced remote access tools and experienced technicians and engineers allow Progent to handle the majority of network issues quickly without needlessly expending time and money by making trips to your site. In the vast majority of situations your IT issues can be remediated over the phone or via a combination of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE network experts and CISA and CISM premier security professionals to assist with the toughest network problems.
Progent bills for telephone-based support on a per-minute basis. Because of this, you owe only for services received. Progent requires no service activation charge. Many remote service firms demand large minimum payments or bill for every fifteen minutes or longer. Progent's one-minute granularity and simple pricing policy avoid big bills for fast solutions.
Sun Solaris, Cisco Infrastructure, Windows, and Network Security Expertise
Progent's remote support engineers have certified skills in a wide array of disciplines. This scope of capability makes it possible to manage almost any crisis likely to take place in a small company network. Certificates earned by Progent consultants in Sun Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to customers with mixed-OS networks, Progent also provides the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified cybersecurity resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and CISSP-ISSAP security architecture consultants.
Sun Solaris Support Services
Progent's Solaris remote consulting services cover a broad range of computer technology including system infrastructure, messaging systems, system and operational security, Solaris and Windows coexistence, virtual server technologies for server economization and easy administration, and migration from older systems to Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's Sun Solaris support engineers can offer urgent remote assistance resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Apple macOS and OS X,
SGI/Irix or major Linux distributions including
Debian GNU/Linux and
fedora Linux, and
Premier Cisco Consultants
The CCIE certification is the top recognition for networking professionals, and indicates a person's technical knowledge at the master level. CCIEs can handle the most challenging issues associated with network design, deployment, administration, protection, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or obtaining software updates to resolve problems. CCIEs are an excellent value because their deep experience allows them to fix the most complex problems rapidly. In common cases, less qualified consultants can wrestle with identical tasks for hours or days.
Progent is one of the few service firms that makes CCIEs accessible to help small and medium sized businesses. Progent can provide quick access to a CCIE by telephone so that you can receive timely support for urgent network problems that are hurting worker efficiency but are outside the scope of your ordinary IT support providers. Progent's CCIE engineers can tie into your environment via secure on-line troubleshooting tools in order to perform fast and affordable diagnosis and repair of urgent network problems. To learn how to talk to a Progent CCIE for immediate help with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of networking products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, plus security and Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-premier online service experts can provide computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Certified System Security Professionals
Progent can give you access to accredited CISM and ISSAP security engineers to offer a range of security solutions to improve the defenses of your Solaris environment against internal or external threats or assist you to recover rapidly from a breach. Security services available from Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; establishing secure architectures for off-site and mobile access; securing your messaging system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent's Remote Support Tools
Progent has fine tuned an advanced array of utilities and mechanisms that enable the Technical Response Center to deliver world-class remote services. Progent provides secure Virtual Private Network access support for VPN gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online connectivity permits the consultants of Progent's Technical Response Center to connect to your network remotely without compromising system security. Progent's highly evolved service management application keeps comprehensive histories for all provided service. Each authorized Progent team engineer has full access to all the specifics of support provided by any team engineer to each client. This database of problems and resolutions, plus false alarms and mistakes, is organized as a readily searchable internal database that allows Progent's technical experts to communicate their experiences with the whole team to ensure that the general efficiency of Progent's support expands daily.
Also, Progent offers nationwide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent for your environment so your network maintenance is proactive rather than reactive. By detecting emerging issues before they result in network outages, remote monitoring can minimize stressful and costly network crises.
Help Desk Call Center Support
Progent provides several essential programs for Helpdesk support including Microsoft and Sun Solaris Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (which are a seamless extension of your existing Helpdesk resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and Sun Solaris professionals offers your clients easy contact with a reliable support group with extensive background providing phone support and remote access troubleshooting for networks powered by Microsoft and Sun Solaris technology. Progent's focus is on earning the Help Desk a positive reputation as a solid contributor to company performance, and Progent's target is to fix and not merely report problems.
How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online assistance with UNIX/Linux products, visit Progent's emergency online help, phone 1-800-993-9400, or visit Contact Progent.