Progent provides nationwide online help and consulting services for businesses who run Solaris networks or whose IT systems feature a mix of Solaris and Microsoft Windows technology. Remote network consulting offers optimum return for your IT dollar by extending user productivity and shortening the time charged for network analysis and repair. Sophisticated remote support technology and skilled service specialists and engineers combine to enable Progent to solve most IT issues rapidly without wasting time and dollars by making trips to your site. In the vast majority of situations your IT issues can be remediated over the phone or through a mix of phone support and remote network analysis. Progent can make available Cisco certified CCIE network experts and CISM and CISSP certified security professionals to help you with the most challenging network issues.
Progent charges for phone service per minute. As a result, you are charged only for services received. Progent asks for no initialization surcharge. Many remote support firms demand large minimum fees or bill for every fifteen minutes or longer. Progent's fine granularity and straightforward pricing policy eliminate large bills for speedy fixes.
Sun Solaris, Cisco Infrastructure, Microsoft Windows, and Network Security Experts
Progent's remote consulting professionals have expertise in a wide range of technologies. This scope of technical skills makes it possible to manage virtually any crisis likely to occur in a small company information system. Certificates earned by Progent consultants in Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco certifications earned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to clients with mixed-platform environments, Progent also offers the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited cybersecurity resources include Certified Information Security Manager (CISM) consultants, CISSP specialists, and CISSP-ISSAP security architecture consultants.
Progent's Solaris phone-based consulting services cover a broad array of computer technology such as system architecture, email solutions, system and process security, Sun Solaris and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and transitioning from older applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's Solaris support engineers can offer emergency remote help resolving problems within UNIX/Linux networks based on popular versions of UNIX such as:
Apple macOS and OS X,
IBM AIX OS,
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX or important Linux distributions including
Debian GNU/Linux and
Premier Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network engineers, and indicates an individual's technical knowledge at the expert level. CCIEs can handle even the most complex issues surrounding network design, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network management tools and developing alternate approaches or installing software updates to correct problems. CCIEs are an exceptional value since their depth of experience enables them to resolve the most intractable problems rapidly. In many instances, less seasoned engineers can wrestle with identical problems for hours or even days.
Progent is among the rare service organizations that makes CCIEs available to assist small and medium sized companies. Progent can provide quick contact with a CCIE by telephone so that you can receive timely help for urgent network issues that are hurting business productivity but are beyond the experience of your local network support providers. Progent's CCIE consultants can tie into your network using secure on-line support technology in order to perform quick and affordable diagnosis and remediation of urgent network trouble. To learn how to contact a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus protection and VPN solutions.
Authorized Windows Experts
Progent's Microsoft-premier remote service engineers offer network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 upgrade support, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration,
Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
CISM and ISSAP Certified Network Security Experts
Progent can provide accredited CISM and CISSP security consultants to offer a variety of security solutions that can enhance the defenses of your Solaris environment against assaults or assist you to recover quickly from a penetration. Security solutions available from Progent include: comprehensive security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
Progent's Online Service Technologies
Progent has fine tuned an extensive array of utilities and technologies that allow the Technical Response Center to deliver world-class online services. Progent offers secure VPN access support for gateways from a variety of sources including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote access allows the engineers of Progent's online support team to link to your network remotely without compromising system security. Progent's highly evolved service management application keeps comprehensive histories for all delivered support. Each certified Progent team consultant has complete availability of to all the details of services delivered by any team member to every client. This database of problems and fixes, plus false alarms and miscues, is organized as an easily retrievable internal database that enables Progent's support professionals to communicate their experiences with the whole team to make sure that the general efficiency of Progent's support improves daily.
In addition, Progent offers country-wide online monitoring services based on System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By detecting possible issues before they cause network outages, automated monitoring can minimize stressful and costly network breakdowns.
Call Center Support and Outsourcing
Progent offers several essential types of Helpdesk support : Microsoft and Sun Solaris Helpdesk Outsourcing Support Services, Virtual Help Desk Services (which are a seamless extension of your existing Helpdesk staff), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and Solaris experts offers your clients easy contact with a dependable technical group with years of background delivering phone support and remote access troubleshooting for networks based on Microsoft and Sun Solaris technology. Progent's concentration is on earning the Call Center a respected image as a solid contributor to business productivity, and Progent's aim is to fix and not merely report problems.
How to Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with UNIX/Linux networking, go to Progent's urgent online help, phone 1-800-993-9400, or see Contact Progent.