Progent provides national urgent technical support and consulting services for businesses that run Solaris networks or whose information systems include a combination of Sun Solaris and Microsoft Windows products. Remote IT help provides maximum leverage for your IT budget by preserving client efficiency and limiting the time billed for computer repair services. Advanced remote support utilities and skilled service specialists and engineers combine to enable Progent to solve the majority of IT issues quickly without wasting time and dollars by traveling to your site. In most of situations your IT problems can be remediated by telephone or through a combination of phone help and remote network analysis. Progent can make available Cisco certified CCIE network experts and CISM and CISSP premier security professionals to help with the toughest system problems.
Progent charges for telephone-based help per minute. Consequently, you owe exclusively for services received. Progent requires no service activation charge. Many remote service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity and straightforward billing model eliminate big invoices for speedy solutions.
Sun Solaris, Cisco CCIE, Microsoft Windows, and Network Security Expertise
Progent's online consulting engineers have certified skills in a broad array of disciplines. This scope of technical skills allows Progent's consultants to manage virtually any emergency likely to occur in a small business information system. Certifications earned by Progent engineers in Sun Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials earned by Progent support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.
To provide assistance to customers with multi-platform networks, Progent also offers the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited cybersecurity resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.
Sun Solaris Expertise
Progent's Solaris phone-based support services cover a broad range of information technology including system architecture, messaging systems, system and process security, Solaris and Microsoft Windows integration, virtual server products for server economization and easy administration, and transitioning from older applications to MS Windows or Linux solutions. Progent's group-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's Solaris support engineers can provide emergency phone-based assistance resolving anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Apple macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX or important Linux distributions such as
fedora Linux, and
Certified Cisco Infrastructure Consultants
The CCIE certification is the premier recognition for network professionals, and indicates a person's technical skills at the expert level. CCIEs can resolve even the most complex problems encountered in network planning, integration, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or obtaining software patches to fix problems. CCIEs represent an excellent value because their depth of experience allows them to resolve the most complex problems quickly. In common instances, less seasoned engineers can wrestle with the same problems for many hours or even days.
Progent is one of the rare support firms that makes CCIEs accessible to support small and mid-size companies. Progent offers quick access to a CCIE by phone so that you can get timely help for complex network problems that are hurting business productivity but are outside the experience of your local IT maintenance providers. Progent's CCIE engineers can connect to your network via state-of-the-art on-line support technology in order to provide fast and affordable analysis and remediation of critical network problems. To find out how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as protection and VPN products.
Certified Windows Support
Progent's Microsoft-certified online support professionals can provide network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can help your company with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and integration,
Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
CISM and ISSAP Premier Network Security Professionals
Progent can provide accredited CISM and CISSP security engineers to deliver a variety of system protection services that can improve the protection of your Solaris network against assaults or assist your business to recover quickly from a penetration. Security solutions offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent's Online Service Technologies
Progent has refined an advanced set of tools and mechanisms that enable the Technical Response Center to deliver the highest quality of online services. Progent offers protected VPN access support for VPN gateways from multiple vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN remote access permits the consultants of Progent's online support team to link to your system without compromising network security. Progent's highly evolved service management system keeps comprehensive records for all provided service. Each authorized Progent team engineer has full availability of to all the specifics of services delivered by any team engineer to each client. This history of issues and fixes, as well as false alarms and miscues, is organized as a readily searchable internal knowledge base that enables Progent's technical experts to share their knowledge with the whole team to make sure that the general quality of Progent's support expands continuously.
In addition, Progent offers nationwide remote monitoring support based on System Center Operations Manager (SCOM), configured by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting possible issues before they result in network outages, remote monitoring can minimize disruptive and costly service breakdowns.
Call Center Support and Outsourcing
Progent offers several essential types of Help Desk support including Microsoft and Sun Solaris Call Center Outsourcing Support Services, Virtual Helpdesk Services (which are a seamless supplement to your current Help Desk resources), and Helpdesk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and Sun Solaris experts gives your customers convenient access to a reliable support group with extensive experience providing phone help and remote access repair for networks powered by Microsoft and Sun Solaris technology. Progent's focus is on giving the Call Center a respected image as a key contributor to business performance, and Progent's aim is to resolve rather than simply record problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or Mac products, go to Progent's urgent remote help, telephone 1-800-993-9400, or go to Contact Progent.