Progent offers national online technical support and consulting services for companies that operate Sun Solaris networks or whose IT systems feature a combination of Solaris and Microsoft Windows products. Online IT help provides maximum return for your IT budget by extending client productivity and limiting the time billed for network repair services. Advanced online access tools and experienced technicians and consultants combine to enable Progent to solve the majority of IT problems rapidly without needlessly expending time and money by traveling to your location. In most of cases your network problems can be remediated over the phone or via a mix of phone help and online access. Progent can make available Cisco CCIE infrastructure engineers and CISM and CISSP premier security specialists to assist with the toughest network problems.
Progent charges for remote support on a per-minute basis. Consequently, you pay exclusively for services delivered. Progent asks for no initialization surcharge. Many online support companies impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity and straightforward pricing model save you from big invoices for speedy fixes.
Solaris, Cisco CCIE, Windows, and Network Security Expertise
Progent's online support engineers have certified skills in a broad range of disciplines. This breadth of capability allows Progent's consultants to manage almost any emergency likely to occur in a small business information system. Certifications held by Progent consultants in Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To support customers with multi-platform networks, Progent also offers the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified cybersecurity staff members include CISM consultants, CISSP experts, and CISSP-ISSAP security architecture engineers.
Sun Solaris Support Services
Progent's Solaris phone-based consulting services address a wide spectrum of computer technology such as system architecture, messaging systems, system and operational security, Sun Solaris and Microsoft Windows integration, VMware products for server economization and simplified management, and transitioning from older applications to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's Sun Solaris consultants can offer urgent remote help analyzing problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or important Linux distributions including RedHat Linux, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo.
Premier Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking engineers, and indicates a person's networking knowledge at the master level. CCIEs can handle the most difficult problems surrounding network design, deployment, administration, protection, and repair. CCIEs work closely with Cisco's in-house engineers in identifying problems with Cisco IOS Software network management tools and coming up with alternate approaches or obtaining software updates to resolve problems. CCIEs are an excellent value because their depth of expertise enables them to resolve the most complex problems quickly. In many cases, less seasoned consultants can wrestle with the same problems for many hours or even days.
Progent is one of the rare support providers that makes CCIEs accessible to support small and mid-size companies. Progent offers fast access to a CCIE by phone so that you can get timely support for complex network issues that are hurting business efficiency but are outside the experience of your local IT maintenance personnel. Progent's CCIE engineers can connect to your network via the latest on-line troubleshooting technology in order to perform quick and affordable analysis and repair of urgent system problems. To find out how to contact a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network technology.
Certified MS Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration expertise,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Certified System Security Experts
Progent can provide certified CISM and CISSP security engineers to deliver a variety of security solutions to strengthen the defenses of your Sun Solaris network against assaults or help your business to recover quickly from a breach. Security services offered by Progent include: in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; setting up firewalls; designing secure architectures for remote and mobile access; securing your email system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent's Remote Service Tools
Progent has fine tuned an advanced set of utilities and mechanisms that enable the Remote Support Team to deliver world-class online help. Progent provides protected VPN access support for VPN gateways from a variety of sources including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity allows the engineers of Progent's Technical Response Center to link to your network without violating network security. Progent's sophisticated customer support reporting application includes comprehensive histories for all provided support. Each certified Progent team consultant has complete availability of to all the specifics of services provided by any team member to each customer. This archive of problems and fixes, as well as false alarms and miscues, is organized as an easily retrievable proprietary database that enables Progent's technical professionals to communicate their experiences company-wide to ensure that the general efficiency of Progent's support expands daily.
Also, Progent can provide country-wide online monitoring services based on System Center Operations Manager, configured by Progent to accommodate your business so your network maintenance is proactive and automated. By anticipating possible problems before they cause downtime, automated monitoring can minimize stressful and costly service breakdowns.
Call Center Support
Progent offers several essential types of Help Desk support : Microsoft and Sun Solaris Helpdesk Outsourcing Services, Virtual Helpdesk Services (which are a transparent supplement to your existing Help Desk team), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and Sun Solaris professionals gives your customers convenient contact with a dependable support resource with years of background providing phone help and online troubleshooting for IT systems powered by Microsoft, Solaris and Cisco technology. Progent's concentration is on earning the Call Center a positive reputation as a key contributor to company productivity, and Progent's goal is to resolve and not merely report problems.
How to Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or Mac networking, go to Progent's urgent remote support, telephone