Progent provides national online technical support and consulting services for businesses that run Solaris environments or whose information systems include a mix of Solaris and Microsoft technology. Remote technical support offers optimum return for your information technology dollar by extending user productivity and shortening the time charged for computer repair services. Sophisticated remote access technology and skilled service specialists and engineers allow Progent to solve most IT problems quickly without needlessly expending time and money by making trips to your location. In the vast majority of cases your IT problems can be remediated over the phone or via a mix of phone support and online access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to assist with the toughest network problems.
Progent charges for telephone-based help per minute. As a result, you are charged just for support delivered. Progent asks for no startup fee. Many remote service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity and simple billing model eliminate big bills for fast repairs.
Solaris, Cisco Infrastructure, Microsoft Windows, and System Security Support
Progent's remote support engineers have expertise in a wide range of disciplines. This breadth of technical skills allows Progent's consultants to manage almost any emergency likely to take place in a small business information system. Certifications earned by Progent engineers in Sun Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials earned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support customers with multi-platform environments, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited cybersecurity resources include CISM Engineers, Certified Information Systems Security Professional experts, and CISSP-ISSAP security architecture consultants.
Solaris Support Services
Progent's Sun Solaris remote support services address a wide spectrum of information technology such as system infrastructure, email systems, system and operational security, Sun Solaris and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and migration from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's Sun Solaris support engineers can offer urgent remote assistance resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
fedora Linux, and
Certified Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network consultants, and indicates a person's technical skills at the master level. CCIEs can resolve the most challenging problems surrounding network planning, deployment, management, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in identifying problems with IOS Software network management tools and developing workarounds or obtaining software patches to correct problems. CCIEs represent an exceptional value since their deep expertise enables them to resolve the most intractable problems quickly. In common cases, less seasoned engineers can wrestle with the same tasks for hours or even days.
Progent is one of the few service organizations that makes CCIEs accessible to assist small and mid-size businesses. Progent offers fast contact with a CCIE by phone so that you can get immediate support for complex network issues that are impacting business efficiency but are outside the experience of your ordinary IT support resources. Progent's CCIE engineers can connect to your environment by means of sophisticated on-line support tools in order to provide quick and affordable analysis and remediation of critical system problems. To find out how to get in touch with a Progent CCIE for timely help with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus protection and Virtual Private Network technology.
Certified Windows Support
Progent's Microsoft-certified online support experts can deliver network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Certified System Security Experts
Progent can provide qualified CISM and ISSAP security consultants to offer a variety of system protection solutions to strengthen the defenses of your Solaris network against attacks or assist you to recuperate quickly from a breach. Security solutions offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile access; protecting your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent's Online Support Technologies
Progent has fine tuned an extensive set of tools and technologies that allow the Technical Response Center to deliver world-class online help. Progent offers protected VPN access support for gateways from multiple sources including Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN online access permits the engineers of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's highly evolved customer support management system includes thorough histories for all provided support. Each certified Progent staff consultant has complete access to all the details of support provided by any staff member to every client. This archive of problems and resolutions, plus false alarms and miscues, is structured as a readily searchable internal database that enables Progent's support professionals to share their knowledge with the whole team to ensure that the general efficiency of Progent's technical support expands daily.
In addition, Progent offers country-wide remote monitoring support powered by System Center Operations Manager, adapted by Progent for your environment so that your network maintenance is proactive and automated. By anticipating emerging issues before they result in network outages, automated monitoring can avoid stressful and costly service breakdowns.
Help Desk Call Center Support and Outsourcing
Progent provides several basic programs for Helpdesk services including Microsoft and Sun Solaris Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (which are a seamless extension of your existing Help Desk resources), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and Sun Solaris experts gives your customers convenient contact with a dependable support resource with years of background delivering telephone-based help and online troubleshooting for IT systems based on Microsoft and Sun Solaris technology. Progent's focus is on giving the Helpdesk a positive image as a solid contributor to company productivity, and Progent's aim is to resolve rather than merely report problems.
How to Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote assistance with UNIX/Linux products, go to Progent's urgent online help, call 1-800-993-9400, or refer to Contact Progent.