Progent provides national online technical support and troubleshooting services for businesses who operate Solaris environments or whose IT systems feature a combination of Solaris and Microsoft technology. Online technical support provides optimum return for your information technology budget by preserving user efficiency and limiting the hours charged for computer analysis and repair. Sophisticated remote support tools and experienced service specialists and consultants combine to enable Progent to solve the majority of IT issues quickly without wasting time and money by traveling to your site. In the vast majority of situations your IT problems can be dealt with by telephone or via a mix of phone help and remote network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISSP premier security specialists to help with the toughest system problems.
Progent charges for online service per minute. Because of this, you are charged exclusively for services received. Progent requires no service activation charge. Many remote service companies demand substantial minimum fees or bill for each quarter hour or longer. Progent's fine granularity and straightforward pricing model eliminate big tabs for fast solutions.
Sun Solaris, Cisco CCIE, Windows, and System Security Support
Progent's online support professionals have certified skills in a broad array of technologies. This breadth of technical skills makes it possible to manage virtually any crisis likely to occur in a small company information system. Certifications held by Progent consultants in Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with multi-platform networks, Progent also offers the support of consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited cybersecurity staff members include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional consultants.
Progent's Sun Solaris online support services address a wide array of information technology including network infrastructure, messaging systems, network and operational security, Solaris and Windows coexistence, VMware technologies for server consolidation and easy management, and migration from legacy systems to Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's Sun Solaris consultants can offer emergency phone-based assistance diagnosing problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SGI/Irix or major Linux distributions including
Debian GNU/Linux and
fedora Linux, and
Premier Cisco Infrastructure Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network professionals, and certifies an individual's networking knowledge at the master level. CCIEs can resolve even the most complex problems associated with network planning, integration, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or obtaining software updates to fix problems. CCIEs represent an exceptional value because their deep expertise enables them to solve the most intractable problems rapidly. In many instances, less qualified consultants can wrestle with the same problems for many hours or even days.
Progent is one of the rare consulting organizations that makes CCIEs available to help small and mid-size companies. Progent can provide quick access to a CCIE by telephone so that you can receive immediate help for urgent network problems that are hurting business efficiency but are outside the scope of your ordinary IT maintenance personnel. Progent's CCIE engineers can connect to your environment using secure remote support tools in order to provide quick and affordable diagnosis and remediation of urgent network problems. To learn how to get in touch with a Progent CCIE for immediate help with your network, go to Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus protection and VPN products.
Authorized Windows Support
Progent's Microsoft-premier online support experts can deliver computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment, MS Exchange 2016 Server upgrade support, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and deployment,
Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Certified Network Security Specialists
Progent can provide certified CISM and ISSAP security consultants to deliver a range of system protection services that can strengthen the defenses of your Solaris environment against internal or external threats or assist you to recuperate rapidly from a penetration. Security services available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent's Online Technical Support Technologies
Progent has fine tuned an extensive set of tools and technologies that enable the Remote Support Team to deliver world-class remote help. Progent provides protected VPN connectivity support for gateways from multiple sources such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online connectivity permits the consultants of Progent's Technical Response Center to link to your network without violating network security. Progent's sophisticated customer support management system includes comprehensive records for all delivered support. Each certified Progent team engineer has complete access to all the specifics of support delivered by any staff engineer to each customer. This history of problems and resolutions, plus false alarms and miscues, is structured as a readily searchable internal database that allows Progent's support professionals to communicate their experiences company-wide to make sure that the overall quality of Progent's support expands continuously.
In addition, Progent offers country-wide online monitoring support powered by System Center Operations Manager (SCOM), customized by Progent for your business so your computer support is proactive rather than reactive. By detecting emerging problems before they result in network outages, remote monitoring can avoid disruptive and costly network breakdowns.
Call Center Outsourcing
Progent provides three essential types of Help Desk services including Microsoft and Solaris Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless supplement to your existing Call Center staff), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and Solaris professionals offers your customers instant contact with a dependable technical group with extensive background delivering phone support and remote access repair for IT systems powered by Microsoft, Solaris and Cisco technology. Progent's concentration is on earning the Helpdesk a respected reputation as a key contributor to company productivity, and Progent's aim is to fix and not simply report problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based support with UNIX/Linux products, go to Progent's emergency remote help, phone 1-800-993-9400, or visit Contact Progent.