Progent provides nationwide remote technical support and consulting services for companies that operate Solaris networks or whose information systems feature a mix of Solaris and Microsoft Windows technology. Online network consulting offers optimum return for your IT dollar by protecting client efficiency and shortening the hours charged for computer analysis and repair. Sophisticated remote support technology and skilled service specialists and engineers allow Progent to handle the majority of network issues rapidly without wasting time and money by making trips to your site. In most of cases your IT problems can be dealt with by telephone or via a combination of telephone help and online network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISM certified security specialists to assist you with the most challenging network problems.
Progent charges for remote service on a per-minute basis. Because of this, you pay exclusively for services received. Progent imposes no startup charge. Many remote service companies impose large minimum fees or bill for every quarter hour or longer. Progent's fine granularity and simple pricing policy avoid large bills for fast repairs.
Solaris, Cisco, Microsoft Windows, and Network Security Experts
Progent's remote support professionals have certified skills in a broad range of disciplines. This breadth of technical skills makes it possible to handle virtually any emergency likely to occur in a small business information system. Certifications earned by Progent engineers in Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.
To support clients with mixed-platform environments, Progent also provides the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified cybersecurity staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.
Sun Solaris Expertise
Progent's Sun Solaris remote consulting services address a broad array of information technology including system infrastructure, email systems, system and process security, Solaris and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and migration from legacy applications to MS Windows or Linux solutions. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's Solaris support engineers can provide urgent phone-based help diagnosing problems within UNIX/Linux systems powered by leading variants of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or important Linux distributions such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.
Premier Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking engineers, and indicates an individual's networking skills at the expert level. CCIEs can handle even the most challenging problems associated with network design, integration, administration, security, and troubleshooting. CCIEs operate closely with Cisco's internal engineers in identifying anomalies with IOS Software network management tools and coming up with alternate approaches or installing software patches to resolve problems. CCIEs are an exceptional value since their deep expertise allows them to resolve the most complex problems rapidly. In many instances, less seasoned consultants can struggle with identical problems for hours or even days.
Progent is one of the rare service organizations that makes CCIEs available to support small and medium sized businesses. Progent can provide fast access to a CCIE by telephone so that you can receive immediate support for complex network problems that are impacting worker efficiency but are outside the scope of your ordinary IT maintenance providers. Progent's CCIE consultants can tie into your network using secure remote support technology in order to perform fast and economical diagnosis and repair of urgent system problems. To find out how to contact a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as security and Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-certified online support engineers offer network repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment,
Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
CISM and CISSP Premier System Security Consultants
Progent can provide qualified CISM and ISSAP security engineers to offer a range of system protection solutions that can improve the defenses of your Solaris network against internal or external threats or assist your business to recuperate quickly from a breach. Security solutions offered by Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent's Online Support Tools
Progent has fine tuned an extensive array of tools and mechanisms that allow the Remote Support Team to deliver the highest quality of remote help. Progent provides protected Virtual Private Network access support for VPN gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online connectivity allows the engineers of Progent's online support team to connect to your network without compromising system security. Progent's sophisticated customer support management application includes thorough histories for all delivered service. Each authorized Progent staff engineer has complete availability of to all the specifics of services provided by any staff engineer to each client. This history of issues and resolutions, plus false alarms and mistakes, is organized as a readily searchable internal database that allows Progent's technical professionals to share their knowledge company-wide to ensure that the overall quality of Progent's support expands continuously.
Also, Progent offers country-wide remote monitoring services powered by System Center Operations Manager, adapted by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By detecting emerging issues before they result in downtime, automated monitoring can avoid stressful and costly service crises.
Help Desk Call Center Support and Outsourcing
Progent offers three essential types of Helpdesk support : Microsoft and Sun Solaris Help Desk Outsourcing Services, Virtual Helpdesk Services (a seamless supplement to your current Call Center team), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and Solaris professionals gives your customers instant contact with a reliable technical group with extensive background providing telephone-based support and online troubleshooting for IT systems based on Microsoft and Sun Solaris technology. Progent's focus is on giving the Help Desk a respected image as a key contributor to business performance, and Progent's target is to resolve and not simply record problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about emergency online expertise with UNIX/Linux technology, visit Progent's nationwide online support, call