Progent provides national remote phone support and troubleshooting services for companies that operate Sun Solaris networks or whose information systems include a combination of Solaris and Microsoft Windows products. Remote IT help provides maximum leverage for your IT dollar by extending client productivity and shortening the hours charged for computer repair services. Advanced remote access tools and skilled technicians and consultants combine to enable Progent to solve most network issues quickly without needlessly expending time and money by making trips to your site. In the vast majority of cases your network issues can be remediated over the phone or via a mix of phone support and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM premier security professionals to assist with the toughest system issues.
Progent bills for online help on a per-minute basis. Because of this, you pay only for support received. Progent imposes no startup surcharge. Many remote support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's small granularity and straightforward pricing policy save you from big invoices for fast solutions.
Sun Solaris, Cisco, MS Windows, and System Security Support
Progent's remote support professionals have expertise in a broad range of disciplines. This breadth of capability makes it possible to manage almost any emergency likely to occur in a small company information system. Certifications held by Progent engineers in Sun Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco certifications earned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.
To support customers with mixed-platform environments, Progent also offers the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified cybersecurity resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Sun Solaris Support Services
Progent's Sun Solaris online support services cover a broad range of computer technology including system infrastructure, messaging systems, system and process security, Sun Solaris and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and migration from older systems to MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's Solaris consultants can provide urgent remote help resolving anomalies within UNIX/Linux systems powered by popular versions of UNIX including:
Apple macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
Premier Cisco Infrastructure Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network consultants, and certifies an individual's technical skills at the expert level. CCIEs can handle even the most difficult problems surrounding network planning, deployment, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or installing software patches to resolve problems. CCIEs represent an exceptional value since their deep expertise allows them to solve the most intractable problems rapidly. In many instances, less qualified engineers can wrestle with identical problems for many hours or even days.
Progent is among the few support providers that makes CCIEs available to support small and medium sized businesses. Progent offers fast contact with a CCIE by telephone so that you can get timely help for urgent network problems that are hurting business productivity but are outside the experience of your local network support resources. Progent's CCIE engineers can tie into your network via sophisticated on-line support technology in order to provide fast and economical analysis and remediation of urgent network problems. To find out how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as protection and VPN solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers offer computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can help you with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server upgrade support, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and integration,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Premier System Security Specialists
Progent can provide qualified CISM and ISSAP security consultants to deliver a variety of security services that can strengthen the defenses of your Sun Solaris network against assaults or help you to recover rapidly from a penetration. Security services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; setting up firewalls; designing secure techniques for off-site and mobile access; securing your email system against spam and DHA attacks; and offering 24x7 network monitoring.
Progent's Remote Service Tools
Progent has refined an extensive set of tools and technologies that enable the Technical Response Center to deliver world-class remote help. Progent offers secure VPN connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity allows the consultants of Progent's Technical Response Center to link to your system without compromising network security. Progent's advanced customer support management system keeps comprehensive histories for all provided support. Each authorized Progent team engineer has complete availability of to all the details of support provided by any team member to every customer. This history of problems and resolutions, plus false alarms and miscues, is structured as an easily retrievable proprietary knowledge base that enables Progent's technical experts to share their knowledge company-wide to ensure that the general effectiveness of Progent's support expands daily.
In addition, Progent can provide nationwide remote monitoring services powered by System Center Operations Manager (SCOM), customized by Progent for your business so that your computer support is proactive rather than reactive. By anticipating emerging issues before they result in downtime, system monitoring can minimize disruptive and costly network breakdowns.
Help Desk Support and Outsourcing
Progent offers several basic programs for Help Desk support : Microsoft and Sun Solaris Call Center Outsourcing Services, Virtual Helpdesk Support Services (a transparent extension of your current Helpdesk team), and Helpdesk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and Sun Solaris experts gives your customers easy contact with a reliable support group with years of background delivering telephone-based support and remote access repair for networks powered by Microsoft and Sun Solaris technology. Progent's focus is on earning the Help Desk a positive reputation as a key contributor to company performance, and Progent's aim is to fix rather than merely record problems.
How to Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac technology, visit Progent's emergency remote support, telephone 1-800-993-9400, or see Contact Progent.