Progent provides national urgent phone support and consulting services for businesses who run Sun Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft technology. Online IT help offers maximum return for your IT dollar by protecting user efficiency and limiting the time billed for network analysis and repair. Sophisticated online access technology and skilled service specialists and consultants allow Progent to handle most network issues quickly without wasting time and money by making trips to your site. In most of situations your IT problems can be remediated by telephone or through a mix of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to help you with the most difficult network problems.
Progent bills for remote help by the minute. As a result, you are charged just for services delivered. Progent imposes no startup surcharge. Many online service companies demand substantial minimum payments or bill for each quarter hour or longer. Progent's fine granularity and simple pricing policy save you from large tabs for speedy solutions.
Solaris, Cisco CCIE, MS Windows, and System Security Support
Progent's online support professionals have expertise in a broad array of technologies. This scope of technical skills allows Progent's consultants to manage almost any emergency likely to occur in a small company network. Certifications held by Progent consultants in Sun Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco certifications owned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-OS networks, Progent also offers access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified cybersecurity resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and CISSP-ISSAP security architecture consultants.
Sun Solaris Expertise
Progent's Sun Solaris phone-based consulting services cover a broad array of information technology including network architecture, messaging systems, system and process security, Solaris and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's Sun Solaris support engineers can offer emergency phone-based assistance analyzing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
Debian GNU/Linux and
fedora Linux, and
Certified Cisco Engineers
The CCIE credential is the top recognition for network professionals, and indicates a person's technical knowledge at the expert level. CCIEs can handle even the most complex issues encountered in network planning, deployment, administration, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in identifying anomalies with IOS Software network management utilities and coming up with workarounds or obtaining software updates to correct problems. CCIEs are an exceptional value since their deep expertise enables them to solve the most intractable problems quickly. In common cases, less qualified consultants can wrestle with the same problems for many hours or even days.
Progent is one of the rare service firms that makes CCIEs available to assist small and medium sized businesses. Progent offers fast contact with a CCIE by phone so that you can receive immediate support for complex network issues that are impacting business productivity but are outside the scope of your local IT maintenance personnel. Progent's CCIE engineers can connect to your network by means of sophisticated remote support tools in order to perform fast and affordable diagnosis and repair of critical network problems. To learn how to contact a Progent CCIE for immediate help with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as protection and Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals offer computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration, Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Premier Network Security Professionals
Progent can give you access to certified CISM and CISSP security consultants to deliver a range of system protection solutions that can improve the defenses of your Sun Solaris environment against attacks or assist your business to recuperate rapidly from a penetration. Security services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and offering 24x7 network monitoring.
Progent's Remote Support Technologies
Progent has fine tuned an advanced array of utilities and technologies that allow the Technical Response Center to deliver world-class remote help. Progent provides protected VPN connectivity support for gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote access permits the consultants of Progent's Technical Response Center to connect to your network remotely without compromising system security. Progent's highly evolved service management application keeps comprehensive records for all provided service. Each authorized Progent team consultant has full access to all the specifics of support provided by any team engineer to every client. This history of problems and resolutions, plus false alarms and miscues, is structured as an easily retrievable internal database that enables Progent's support professionals to communicate their experiences company-wide to ensure that the general efficiency of Progent's support improves daily.
In addition, Progent can provide country-wide remote monitoring support powered by System Center Operations Manager (SCOM), adapted by Progent to accommodate your environment so your network support is proactive and automated. By anticipating potential problems before they result in network outages, automated monitoring can avoid disruptive and expensive service breakdowns.
Call Center Support and Outsourcing
Progent provides several essential programs for Helpdesk services including Microsoft and Sun Solaris Call Center Outsourcing Support Services, Virtual Help Desk Support Services (which are a transparent supplement to your current Help Desk resources), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and Solaris professionals offers your customers instant contact with a reliable support resource with extensive experience delivering phone support and online troubleshooting for IT systems based on Microsoft, Solaris and Cisco technology. Progent's concentration is on giving the Call Center a respected reputation as a key contributor to business performance, and Progent's goal is to fix and not merely report problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or Mac networking, go to Progent's nationwide phone-based help, call 1-800-993-9400, or refer to Contact Progent.