Progent provides nationwide remote phone support and troubleshooting services for companies who operate Sun Solaris environments or whose IT systems include a combination of Sun Solaris and Microsoft technology. Remote network consulting provides maximum return for your IT dollar by extending client productivity and limiting the hours billed for computer analysis and repair. Sophisticated online access utilities and skilled technicians and consultants allow Progent to handle most IT issues quickly without needlessly expending time and money by traveling to your site. In the vast majority of situations your network problems can be dealt with over the phone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security professionals to help with the most difficult system issues.
Progent charges for telephone-based service per minute. This means you pay only for services received. Progent requires no initialization fee. Many online support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and straightforward pricing policy do away with large tabs for quick solutions.
Sun Solaris, Cisco Infrastructure, Microsoft Windows, and System Security Expertise
Progent's remote consulting engineers have certified skills in a wide range of technologies. This breadth of capability makes it possible to manage virtually any emergency likely to occur in a small business network. Certificates held by Progent consultants in Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco certifications owned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with multi-platform environments, Progent also provides access to consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified cybersecurity staff members include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and CISSP-ISSAP security architecture engineers.
Sun Solaris Support Services
Progent's Solaris online consulting services address a broad array of computer technology such as network infrastructure, email solutions, system and operational security, Solaris and Microsoft Windows coexistence, VMware technologies for server consolidation and easy administration, and transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's Sun Solaris consultants can offer urgent phone-based help diagnosing anomalies within UNIX/Linux systems based on popular variants of UNIX such as:
macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or major Linux distributions such as
Premier Cisco Infrastructure Consultants
The CCIE credential is the top recognition for networking professionals, and certifies an individual's technical skills at the master level. CCIEs can resolve the most challenging issues associated with network planning, integration, administration, security, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or obtaining software updates to fix problems. CCIEs represent an exceptional value since their deep experience enables them to resolve the most intractable problems quickly. In many instances, less qualified consultants can struggle with identical problems for many hours or days.
Progent is one of the rare support firms that makes CCIEs accessible to help small and medium sized companies. Progent offers quick contact with a CCIE by phone so that you can get immediate support for urgent network problems that are hurting business efficiency but are outside the experience of your local network support providers. Progent's CCIE support experts can tie into your network using sophisticated on-line troubleshooting tools in order to perform quick and economical diagnosis and remediation of critical system trouble. To find out how to contact a Progent CCIE for timely assistance with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus security and VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-premier remote support engineers can deliver network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 troubleshooting,
SharePoint 2013 design,
Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server maintenance,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
CISM and CISSP Premier System Security Experts
Progent can give you access to certified CISM and ISSAP security consultants to deliver a variety of security solutions that can enhance the defenses of your Sun Solaris network against assaults or assist you to recuperate rapidly from a penetration. Security services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; configuring firewalls; designing safe techniques for off-site and mobile access; securing your messaging system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent's Online Technical Support Technologies
Progent has fine tuned an advanced set of tools and technologies that enable the Remote Support Team to deliver world-class online services. Progent provides secure Virtual Private Network access support for gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online connectivity allows the engineers of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's sophisticated customer support reporting application keeps thorough histories for all provided support. Each certified Progent team consultant has complete access to all the specifics of services delivered by any team engineer to each customer. This archive of issues and resolutions, plus false alarms and miscues, is organized as an easily retrievable proprietary knowledge base that enables Progent's support professionals to share their experiences company-wide to make sure that the general effectiveness of Progent's support expands daily.
Also, Progent can provide country-wide remote monitoring support powered by System Center Operations Manager (SCOM), configured by Progent for your environment so that your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they cause network outages, remote monitoring can avoid stressful and costly network breakdowns.
Help Desk Outsourcing
Progent offers three essential programs for Help Desk services including Microsoft and Solaris Help Desk Outsourcing Services, Virtual Helpdesk Support Services (a transparent supplement to your current Help Desk team), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and Solaris experts gives your customers convenient access to a reliable technical resource with extensive background delivering telephone-based help and online repair for networks powered by Microsoft and Sun Solaris technology. Progent's focus is on giving the Help Desk a respected image as a key contributor to company performance, and Progent's goal is to resolve and not simply report problems.
How to Contact Progent's Online Technical Support Experts
To contact Progent about urgent online support with UNIX/Linux products, go to Progent's emergency phone-based help, phone 1-800-993-9400, or refer to Contact Progent.