Progent provides national online technical support and consulting services for businesses who run Sun Solaris environments or whose information systems include a combination of Sun Solaris and Microsoft products. Online technical support provides optimum leverage for your IT dollar by preserving user productivity and limiting the hours billed for computer analysis and repair. Sophisticated online access utilities and experienced technicians and consultants combine to enable Progent to handle the majority of network problems without squandering time and money by going to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco CCIE network engineers and CISA premier security specialists to help you with the most difficult network issues.


Additional Topics of Interest

Consult Windows Server 2012R2 Active Directory
Open Now Consulting Windows Server 2012 R2 Active Directory

Progent's Microsoft-certified professionals can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot environments and rollout strategies, tune your network for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management team, develop an enterprise-wide security plan, automate network management, help with application development, and generate and test a DR/BC plan.

Hybrid Office 365 solutions Integration Support
Hybrid Office 365 solutions Support and Help

Office 365 is Microsoft's expanding suite of productivity programs and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 programs and cloud-based services are available in an array of subscription plans targeted at customers ranging from individuals and households to enterprises. Progent offers fast and easy online access to specialists with expertise in Microsoft, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the wealth of subscription plans offered with Office 365 and integrate your network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also assist you to build and manage hybrid networks that transparently combine local and cloud-based resources.

Help and Support Microsoft Windows 7 Migration
24x7 Computer Consultant Microsoft Windows 7 Migration

Progent's certified consultants can provide offsite and on-premises support expertise to help you to administer, support, and repair PCs based on Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, disaster recovery, remote connectivity, mobile device management, Wi-Fi network design, and 24x7 system monitoring.

24 Hour On-site Support Services Documentation
Service Database Computer Consultant

Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each staff member to each customer. The discipline of detailing and organizing support records results in more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.

Windows Server 2012R2 Multitenancy Network Consultant
Windows Server 2012R2 Security Consultants

Progent's certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration plans, tune your network infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT management staff, develop an enterprise-wide security strategy, streamline network management, assist with application development, and build and validate a DR/BC plan.

Service Desk Outsourcing Support Technical Support Services
Integration Support Helpdesk Services

Progent's Computer Help Desk Call Center Outsourcing Services for PC desktop technical support are intended specifically for small businesses who require fast availability of a Help Desk Service Center with expert phone support and effective escalation options but who have to operate within a modest network support budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Support, Secure Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Helpdesk Applications Selection and Deployment.

Small Business Private Clouds Consulting Services
Private Cloud Integration Consultancy

Progent's Private Cloud Hosting service provides complete hosting of a small organization's production servers in an environment that delivers the maximum degree of dependability and scalability and is in addition simple to move to another host. Progent's Private Cloud Hosting options are built on proven virtualization techniques that allow small companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, system support, and network management while benefiting from enterprise-class reliability and an unprecedented degree of vendor flexibility.

Server Management Troubleshooting
Computer Engineer Mission Critical IT Applications

Server proliferation puts pressure on network budgets and administrative resources. Server reduction via a virtual infrastructure offers lower total cost of ownership of servers and faster return on investment, more leveraged utilization of physical computers, simplified operations, enhanced system uptime, and easier management. Typical usage scenarios for virtual servers are hardware consolidation, economical platforms for mission-critical legacy applications running on outdated operating systems, and inexpensive quarantine of program development or pilot testing systems from production systems.




Progent's Test and Training Lab at the QTS Data Center can be used for testing line-of-business applications, developing efficient migration methodologies, evaluating and tuning performance, designing or verifying business continuity strategies, resolving compatibility issues, and establishing training environments for the latest technologies. For Progent customers without adequate internal resources to configure effective test environments, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping vital IT initiatives on schedule.

Technology Consulting Outlook Web App and Mac
macOS and Exchange Online Support Services

Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft certified experts can help you install Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with teammates who use Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac systems can coexist, allowing Mac users to receive and send messages, examine the Exchange global address list, import addresses, synchronize appointments, and alert people to conferences with your Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that WebDAV and Outlook Web connectivity are enabled. Progent also offers specialized onsite Entourage training.

24-7 PC Desktop Small Business Network Consultant
24-Hour Microsoft and Apple Mac Desktop Migration Firm

Progent can deliver a variety of economical remote and onsite consulting services to assist your business to install, administer, and troubleshoot workstations and mobile devices based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.

Security Contractors Juniper NetScreen VPN
Juniper NetScreen 5400 Firewall Cybersecurity Contractors

Progent's Juniper Networks-certified NetScreen consultants can assist you to configure and optimize NetScreen 5000 series routers, upgrade from previous NetScreen devices to more current Juniper technologies, and repair infrastructure problems in Juniper-only or mixed-vendor systems.