Progent's Office and Office 365 consultants can help businesses of any size to incorporate Microsoft Office desktop and Microsoft Office 365 apps including Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a cohesive productivity solution that provides quick return on investment and promotes better business results. Progent can help you to integrate Office or Office 365 apps with one another and with additional core Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent can also help you to resolve compatibility issues with various releases of Microsoft Office and can provide customized online training to individuals and teams.
Microsoft supports seamless hybrid networks that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have specific mailboxes located at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist you with any facet of designing, integrating and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is completed on schedule and on budget.
For desktop virtualization, Progent offers the expertise of a Citrix XenDesktop consultant who can help your company to plan a XenDesktop environment that improves the business impact of your information network; configure XenDesktop software with your physical and virtual servers, end-user computers, and printers; upgrade your existing virtual desktop software to the latest releases of XenDesktop; and deliver comprehensive remote technical support. Progent can also instruct your network managers to adhere to industry leading practices to maintain XenDesktop efficiently.
Progent's remote connectivity and wireless synchronization specialists can help your business to design and deploy secure access solutions for remote desktop PCs, laptops, and smartphones so they integrate tightly with your IT network, enabling you to optimize the productivity of your remote workforce.
Progent's Microsoft consultants can help your company to evaluate the benefits of Microsoft Lync Server 2010 for your business and can help you to design and carry out a deployment of Lync Server that unifies the control of Instant Messaging and Presence and increases the output of your office employees, at-home workers, and smartphone users. Progent's consultant's can also help you to perform a smooth migration to Lync Server from Microsoft Office Communications Server or Live Communications Server, interface Lync Server 2010 with Exchange Server, SharePoint Server, and Microsoft SQL Server, show you how you can use Lync Server to enhance the collaborative functions of Microsoft Office programs, and provide webinar training and continuing support for Lync Server and other Microsoft products.
Progentís computer outsourcing support offerings for small companies feature designing Windows XP, .NET, and BackOffice systems, managing upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, remote and on-site repair, resolving stubborn IT issues, and creating a company-wide security strategy. Progent can show you how to maximize network availability and throughput via zero-downtime technologies, resilient network architecture, and proactive network monitoring. Progent also provides project management assistance for major migrations and can assist with requirements definition, product inventory, BOM production, sourcing qualification, purchasing coordination, and professional documentation. Progentís IT outsourcing help also features education for office productivity software such as Office XP.
Cisco Unified Communications Manager, formerly branded CallManager, operates as the center of Cisco's collaboration portfolio. CUCM and Cisco Unified Communications Manager Express offer a borderless IP-PBX by integrating with unified messaging applications that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's Cisco-certified network consultants offer efficient and affordable remote and onsite support to help businesses of all sizes to build and administer Unified CM environments by providing Unified Communications Manager integration and technical support consulting services that deliver optimum productivity. Progent's consultants can help with any facet of Unified Communications Manager support and troubleshooting in areas that include integrating Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, installing ISR routers with CUBE support, creating UCS server failover solutions for survivability, capacity planning, and integration with Exchange Server.
Progent's Mac networking consultants can help you with a wide range of network foundation areas including system architecture, off-site and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as VoIP and high-speed wireless connectivity. For company networks built exclusively on Apple Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and depth to handle the complexity of planning, integrating, and maintaining a network infrastructure that is reliable, safe, productive and aligned with your business goals. Progent can show you how to deploy Appleís Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan storage area network solution. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
Network monitoring commonly entails observing a system's resource utilization in order to uncover throughput bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that work under Linux or UNIX and can be deployed to observe mixed-platform environments where UNIX and Windows operate together. Progent's network support consultants can help you use both these tools to optimize and troubleshoot your network. Progent's Linux support professionals offer small businesses and programmers assistance with administering and supporting UNIX/Linux and Solaris networks that work with Microsoft-based products.
For enterprise project management assistance, Progent offers access to veteran IT experts with decades of experience in technology management, program development, and process design for organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers offer project management skills to help enterprise customers adhere to best practices to ensure that major projects are successfully completed on schedule and within budget.
Progent offers nationwide urgent technical support and troubleshooting services for businesses that operate UNIX or Linux environments or whose IT systems include a combination of UNIX and Microsoft Windows products. Online network consulting provides optimum return for your information technology dollar by extending user efficiency and shortening the hours billed for network analysis and repair. Advanced online access technology and skilled service specialists and engineers combine to enable Progent to handle the majority of IT issues without squandering time and expense by going to your site. In the vast majority of situations your network problems can be dealt with by telephone or via a mix of phone help and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security professionals to help you with the most difficult network issues.
VMware's NSX virtual network platform enables you to build entire networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation independent of the hardware used by the basic IP network. VMware Site Recovery Manager allows automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also permits non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware SRM and VMware NSX.
Microsoft Windows SUS enables information technology administrators to deploy and track the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, network support personnel can fully and effortlessly manage the distribution of patches that are released via Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial configuration of Microsoft SUS such as designing the Microsoft SUS deployment, setting up user's computers, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container appropriate for your system environment.
Progent's Support for IT Service Organizations lets you take advantage of Progent's information technology experts while retaining your own service brand as a transparent extension of your network services team.
Progent's Cisco CCIE Wi-Fi network infrastructure experts can provide remote or on-premises configuration and debugging support to help your organization to plan, implement, upgrade, optimize, manage and troubleshoot Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to build a seamless enterprise connectivity foundation that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet Wi-Fi access points to accommodate your unique office layout, building structure, and anticipated network traffic.
Progent can help you prepare and execute an efficient migration to Microsoft Dynamics GP/Great Plains so that you preserve your data, improve your security, modernize your analytics, take full advantage of Microsoft Office integration, and reduce productivity disruption by creating and following a sensible migration strategy. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports help, FRx assistance, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to create specialized line-of-business applications and eCommerce programs that integrate seamlessly with Dynamics GP 2010/Great Plains 2010.
Cisco offers an extensive array of routers that includes appliances built to deliver the protection, performance, and reliability required by customers ranging from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and system uptime. Progent can help you select and integrate Cisco routers to build a solid infrastructure for your IT system and to make it economical to grow as you support new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent offers help with a variety of routers based on Cisco's IOS operating system, such as Cisco's 800 series of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.
Progent's Cisco-certified Wi-Fi integration experts can help organizations to deploy, manage, and troubleshoot Cisco wireless products such as Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
Progent's Microsoft-certified professionals have more than a decade of background providing unified communications solutions for companies that range from small offices to global corporations. Progent provides economical consulting for all editions of Microsoft Exchange Server to strengthen email and virus protection, configure high availability email environments, and facilitate off-site and wireless email connectivity. Progentís Microsoft Exchange support services can assist you in planning and executing a move from an outdated SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2016. Progent offers integration help for Windows 8, Windows 7, Vista, and Windows XP clients running Office Outlook and can show you how to configure Outlook Web App (OWA) for popular browsers. For e-mail virus protection, spam blocking and outbound data leak protection, Progent offers Email Guard managed services.
Mid-sized businesses can enjoy all the advantages of System Center Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Certified network consulting experts. With Progent's affordably priced network support programs, mid-size businesses can choose a simple co-sourcing service program built around Microsoft System Center Operations Manager with server monitoring, automated warnings, comprehensive reporting, Help Desk support, and remote service. For companies with line-of-business applications who need high availability networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager 2007 to provide medium-size business information systems enterprise-class reliability, protection and productivity.
Office 365 Exchange Online allows you to use cloud-based servers, mailboxes and other Exchange components to reduce hardware costs and management hassle. You can configure Office 365 Exchange Online to host all your Exchange mailboxes, or you can run a hybrid architecture that incorporates on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote technical support to help your small businesses to evaluate the potential advantages of Exchange Online, plan a network topology that aligns with your functional requirements and IT budget, carry out a non-disruptive move from your current Exchange organization to one that includes Office 365 Exchange Online, train your IT staff and users, and deliver ongoing consulting and troubleshooting.
Progent's certified Internet Security and Acceleration Server consulting experts have broad backgrounds developing Microsoft-based security designs for IT networks with multiple locations, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small business design and implement a configuration of ISA Server 2004 that supports your information protection requirements without limiting your productivity.
Progent's ProSight Virtual hosting services provide small and midsize businesses a range of advantages including reduced capital expenditures, savings on operational costs, improved management focus, enterprise-class protection, enhanced availability, and regulatory compliance.
If your business runs a UNIX or Linux environment or a multi-OS network, Progent's CISA and CISM-certified consultants can assist your whole organization in a broad range of security topics including security administration practices, security architecture and strategies, access management systems and methodology, software development security, operations security, physical security, communications, network and Internet security, and disaster recovery preparedness. CISA and CISM stipulate the core competencies and international standards of performance that information security professionals are required to master. These accreditations offer executive management the assurance that those who have earned their CISM, CISSP or ISSAP qualification have demonstrated the experience and theory to deliver effective security support and engineering services.
Progent can provide the guidance of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management solution following leading practices identified by CRISC and crafted to match your company's risk tolerance, business goals, and IT budget.
Progent delivers the services of Microsoft and Cisco-Premier IT support experts to offer customers economical ways to help companies optimize the value of Microsoft and Cisco technology. For environments that range from remote offices to large enterprises, Progent's expert consultants can show you how to enhance your network's e-mail infrastructure, security, reliability, throughput, and IT management.
Even if your business has a minimal computer services group and a modest IT budget, your information system can still have the same high availability and performance that once needed a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified network consultants, the latest system management software for 24x7 monitoring and alerts, and economical support packages such as a help desk call center to keep your mission-critical network applications and servers operating.
Progent has delivered support for Dynamics GP and Great Plains ERP software for almost two decades and Progent has delivered integration, customization, education, and troubleshooting since the platform's original release. Progent can provide advanced support for updating legacy Dynamics GP ERP systems. Progent can assist your business to design, validate, and carry out a cost-effective migration from a a legacy version to the newest edition of Microsoft Dynamics GP.
Progent's Cisco-Premier network management engineers can help you to use Cisco's network management utilities alongside a variety of powerful third-party applications to create a complete network management strategy in order to keep your network running smoothly, fully utilize expensive resources, protect your data, recover rapidly from device failure or malicious assaults, and allow you to expand or reassign valuable resources sensibly and affordably as your business evolves.
Progent offers the support of a veteran specialist with years of hands-on experience installing, maintaining, and enhancing video conferencing systems from leading vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your internal IT management group, your Internet Service Provider, and your video conferencing platform vendor to assist your organization maximize the business value of your video conferencing ecosystem.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of the time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.
Progent practices information transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Medium-size companies who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats.
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information.
Les Kent has a 35-year history of successful technology integration, business administration, sales, and operations. He has shown a knack for developing sophisticated IT solutions in his roles as as a system designer, application developer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and global corporations.