Progent offers national online technical support and troubleshooting services for businesses that run UNIX or Linux networks or whose IT systems include a combination of UNIX and Microsoft technology. Remote IT help provides optimum return for your information technology dollar by protecting user efficiency and shortening the time charged for network analysis and repair. Advanced remote access tools and experienced technicians and consultants allow Progent to solve most network problems quickly without needlessly expending time and money by making trips to your site. In most of cases your IT issues can be dealt with over the phone or through a combination of phone support and remote connectivity. Progent can offer the services of Cisco CCIE network engineers and CISA premier security specialists to help you with the toughest system problems.
Progent bills for telephone-based service by the minute. Consequently, you are charged just for services received. Progent imposes no service activation surcharge. Many remote support firms demand large minimum fees or bill for each fifteen minutes or longer. Progent's one-minute granularity and straightforward pricing model eliminate large invoices for fast fixes.
UNIX/Linux, Cisco CCIE, Microsoft Windows, and Network Security Support
Progent's online support professionals have expertise in a broad range of technologies. This breadth of capability makes it possible to handle almost any emergency likely to take place in a small business information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to customers with mixed-platform networks, Progent also provides access to consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's Remote Service Technologies
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of information technology including system architecture, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older systems to Windows or Linux environments. Progent's group-based methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance troubleshooting problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
macOS and OS X,
IBM AIX OS,
Berkeley UNIX (BSD),
SGI/Irix or major Linux distributions such as
fedora Linux, and
Certified Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking consultants, and indicates a person's technical knowledge at the expert level. CCIEs can handle even the most difficult problems surrounding network design, integration, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in identifying anomalies with IOS Software network administration tools and developing alternate approaches or installing software patches to correct problems. CCIEs are an exceptional value since their depth of expertise allows them to solve the most complex problems rapidly. In many cases, less seasoned consultants can wrestle with the same tasks for many hours or even days.
Progent is one of the few service organizations that makes CCIEs available to help small and medium sized businesses. Progent offers fast access to a CCIE by telephone so that you can get timely support for urgent network problems that are hurting business productivity but are outside the experience of your ordinary IT support resources. Progent's CCIE engineers can connect to your network via the latest on-line troubleshooting technology in order to perform quick and affordable diagnosis and repair of critical system problems. To find out how to get in touch with a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and VPN solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service engineers can provide network repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can assist you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2019 planning and integration,
Microsoft Teams migration consulting,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Premier System Security Professionals
Progent can give you access to accredited CISM and CISSP security engineers to deliver a range of security services to strengthen the defenses of your UNIX environment against attacks or help you to recuperate rapidly from a penetration. Security solutions offered by Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; configuring firewalls; designing secure architectures for off-site and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent has refined an advanced array of tools and mechanisms that allow the Remote Support Team to deliver world-class online help. Progent offers protected VPN access support for gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity allows the consultants of Progent's online support team to link to your system remotely without violating network security. Progent's advanced customer support reporting application keeps thorough histories for all provided service. Each authorized Progent team consultant has complete availability of to all the specifics of services delivered by any team member to every client. This history of problems and fixes, plus false alarms and mistakes, is structured as a readily retrievable internal database that allows Progent's support professionals to share their knowledge company-wide to ensure that the general quality of Progent's technical support expands continuously.
Also, Progent offers nationwide online monitoring services based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent for your environment so that your network support is proactive and automated. By anticipating potential problems before they cause network outages, automated monitoring can avoid disruptive and expensive service crises.
Help Desk Outsourcing
Progent offers three basic types of Helpdesk services : Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (which are a transparent supplement to your existing Helpdesk team), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX professionals gives your customers easy contact with a reliable support group with years of experience providing phone help and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Helpdesk a positive image as a solid contributor to company performance, and Progent's goal is to fix and not merely report problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or Mac technology, go to Progent's urgent remote support, telephone 1-800-993-9400, or see Contact Progent.