Progent provides nationwide online technical support and consulting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a combination of UNIX/Linux and Microsoft products. Online network consulting provides optimum return for your IT dollar by preserving client efficiency and limiting the hours charged for computer repair services. Sophisticated online access technology and experienced service specialists and engineers combine to enable Progent to solve the majority of IT problems quickly without wasting time and dollars by traveling to your location. In the vast majority of situations your network issues can be dealt with by telephone or via a mix of telephone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA premier security specialists to help with the most challenging network problems.
Progent bills for online service per minute. As a result, you are billed exclusively for support delivered. Progent asks for no service activation surcharge. Many remote service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity and straightforward billing policy do away with large bills for fast solutions.
UNIX, Cisco Infrastructure, Windows, and Network Security Support
Progent's online support professionals have certified skills in a wide array of disciplines. This scope of capability allows Progent's consultants to manage almost any emergency likely to occur in a small company network. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to clients with mixed-OS networks, Progent also offers the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include CISM Engineers, CISSP security specialists, and Information System Security Architecture Professional engineers.
Progent's Remote Service Technologies
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad array of computer technology including system architecture, email solutions, network and operational security, UNIX and Windows integration, virtual server products for server consolidation and easy administration, and transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
macOS and Mac OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SGI/Irix or important Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Premier Cisco Infrastructure Consultants
The CCIE credential is the premier recognition for networking professionals, and indicates a person's networking knowledge at the master level. CCIEs can resolve even the most difficult problems associated with network design, deployment, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or installing software updates to fix problems. CCIEs are an exceptional value because their deep expertise allows them to solve the most complex problems rapidly. In common instances, less seasoned engineers can struggle with the same tasks for hours or days.
Progent is among the rare support providers that makes CCIEs available to help small and medium sized companies. Progent can provide quick access to a CCIE by phone so that you can get immediate support for complex network problems that are impacting worker productivity but are beyond the experience of your local IT maintenance personnel. Progent's CCIE support experts can tie into your network by means of state-of-the-art remote support technology in order to perform quick and economical diagnosis and remediation of urgent network trouble. To learn how to get in touch with a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as security and Virtual Private Network (VPN) products.
Certified MS Windows Expertise
Progent's Microsoft-premier online support experts can provide network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server upgrade support, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and integration,
Microsoft Teams configuration consulting,
Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
CISM and CISSP Certified System Security Specialists
Progent can provide accredited CISM and CISSP security engineers to offer a variety of security solutions that can enhance the protection of your UNIX/Linux environment against internal or external threats or assist you to recover rapidly from a penetration. Security services offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; configuring firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent has fine tuned an advanced array of tools and mechanisms that enable the Technical Response Center to deliver the highest quality of online services. Progent offers protected Virtual Private Network access support for VPN gateways from multiple vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity allows the consultants of Progent's online support team to connect to your system remotely without compromising network security. Progent's sophisticated service management application includes thorough histories for all delivered support. Each authorized Progent staff consultant has full availability of to all the details of support delivered by any staff member to each customer. This history of issues and fixes, plus false alarms and miscues, is structured as an easily searchable internal knowledge base that allows Progent's technical professionals to communicate their experiences company-wide to make sure that the overall quality of Progent's technical support improves continuously.
Also, Progent can provide country-wide online monitoring services powered by System Center Operations Manager (SCOM), adapted by Progent to accommodate your environment so your network support is proactive and automated. By anticipating emerging issues before they result in downtime, automated monitoring can avoid stressful and costly network crises.
Help Desk Call Center Support and Outsourcing
Progent provides several basic types of Help Desk services : Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Help Desk Services (which are a transparent extension of your existing Helpdesk team), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux experts gives your customers instant contact with a reliable technical group with years of background providing phone help and remote access repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Help Desk a respected reputation as a solid contributor to company productivity, and Progent's target is to resolve and not simply record problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Mac products, go to Progent's nationwide remote help, telephone 1-800-993-9400, or refer to Contact Progent.