Fast Remote Technical Support for UNIX or LinuxProgent offers nationwide urgent help and consulting services for businesses who operate UNIX, Linux, or Sun Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft Windows products. Remote IT help offers maximum return for your IT budget by protecting client productivity and limiting the hours billed for computer analysis and repair. Sophisticated online support utilities and experienced technicians and engineers combine to enable Progent to solve the majority of IT issues rapidly without wasting time and dollars by traveling to your site. In most of situations your IT issues can be dealt with by telephone or through a mix of phone support and online network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISA certified security professionals to assist with the toughest system issues.

Progent charges for online service per minute. As a result, you owe just for support received. Progent asks for no service activation charge. Many online service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity and simple billing model eliminate large tabs for quick repairs.

UNIX, Cisco CCIE, Microsoft Windows, and Network Security Experts
Progent's remote consulting engineers have expertise in a broad range of disciplines. This breadth of capability makes it possible to handle virtually any emergency likely to take place in a small company network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.

To provide assistance to clients with mixed-platform environments, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and CISSP-ISSAP engineers.

  • UNIX, Linux, Sun Solaris, and macOS and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide spectrum of computer technology such as network architecture, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can provide urgent remote assistance resolving anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or important Linux distributions including RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux.

  • Certified Cisco Infrastructure Consultants
    The CCIE certification is the top recognition for network professionals, and indicates a person's networking knowledge at the master level. CCIEs can handle the most difficult problems encountered in network design, integration, administration, security, and troubleshooting. CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS Software network administration utilities and developing alternate approaches or obtaining software patches to correct problems. CCIEs are an excellent value because their depth of expertise allows them to fix the most complex problems quickly. In common instances, less seasoned consultants can wrestle with identical tasks for hours or days.

    Progent is one of the few support firms that makes CCIEs available to assist small and medium sized companies. Progent offers fast access to a CCIE by telephone so that you can receive immediate support for complex network issues that are impacting business efficiency but are outside the scope of your ordinary network maintenance resources. Progent's CCIE consultants can tie into your network using secure on-line support technology in order to perform fast and affordable diagnosis and remediation of critical system trouble. To find out how to get in touch with a Progent CCIE for timely help with your IT infrastructure, go to Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading catalog of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as security and VPN solutions.

  • Authorized Microsoft Windows Experts
    Progent's Microsoft-certified online support experts can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help you with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 design and integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified Network Security Specialists
    Progent can provide certified CISM and ISSAP security consultants to deliver a range of security solutions that can strengthen the defenses of your UNIX network against assaults or assist your business to recover quickly from a penetration. Security services offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent's Remote Technical Support Tools
Progent has fine tuned an extensive array of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of remote help. Progent provides protected Virtual Private Network access support for gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online connectivity allows the consultants of Progent's online support team to connect to your system without compromising network security. Progent's sophisticated customer support reporting application includes comprehensive records for all delivered support. Each authorized Progent team consultant has complete access to all the details of support delivered by any team engineer to each client. This database of problems and resolutions, as well as false alarms and miscues, is structured as an easily searchable proprietary knowledge base that allows Progent's technical experts to communicate their knowledge company-wide to ensure that the overall efficiency of Progent's support expands continuously.

In addition, Progent can provide nationwide remote monitoring services based on System Center Operations Manager, customized by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating potential problems before they result in network outages, remote monitoring can avoid disruptive and costly network crises.

Call Center Outsourcing
Progent provides several basic programs for Helpdesk services including Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Call Center team), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals gives your clients instant access to a reliable technical resource with years of background providing phone support and remote access repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a positive image as a key contributor to business performance, and Progent's target is to fix rather than merely report problems.

How to Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Mac technology, go to Progent's nationwide phone-based help, call 1-800-993-9400, or see Contact Progent.



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