Immediate Phone Help for UNIX, Linux, or Sun SolarisProgent provides nationwide remote phone support and consulting services for businesses that operate UNIX or Linux environments or whose information systems feature a combination of UNIX and Microsoft Windows technology. Remote IT help provides optimum return for your information technology dollar by protecting client productivity and shortening the time billed for computer repair services. Sophisticated online access technology and experienced service specialists and consultants combine to enable Progent to handle most IT problems rapidly without wasting time and money by traveling to your location. In the vast majority of situations your network problems can be dealt with by telephone or via a mix of telephone help and online network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISM certified security professionals to help with the most difficult system problems.

Progent bills for phone support on a per-minute basis. This means you are invoiced just for services received. Progent imposes no service activation surcharge. Many online support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity and simple billing policy do away with large tabs for speedy fixes.

UNIX/Linux, Cisco, Windows, and Network Security Expertise
Progent's online support professionals have certified skills in a broad range of technologies. This scope of technical skills makes it possible to handle virtually any emergency likely to take place in a small business information system. Certificates held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with multi-platform environments, Progent also provides the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager (CISM) consultants, CISSP cybersecurity experts, and CISSP-ISSAP consultants.

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and Mac OS X remote consulting services cover a broad array of information technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and easy administration, and migration from older systems to Windows or Linux environments. Progent's group-based methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer urgent remote help diagnosing problems within UNIX/Linux systems based on leading variants of UNIX including: macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as RedHat, SUSE, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Certified Cisco Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking engineers, and indicates a person's networking skills at the expert level. CCIEs can resolve the most complex problems surrounding network design, deployment, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in identifying problems with Cisco IOS Software network administration tools and developing workarounds or installing software patches to correct problems. CCIEs represent an excellent value since their deep expertise allows them to resolve the most complex problems quickly. In many cases, less seasoned consultants can struggle with the same tasks for many hours or days.

    Progent is one of the rare consulting firms that makes CCIEs accessible to assist small and medium sized companies. Progent can provide quick contact with a CCIE by phone so that you can get timely support for urgent network problems that are hurting business productivity but are outside the experience of your ordinary network support personnel. Progent's CCIE engineers can connect to your environment by means of state-of-the-art remote troubleshooting technology in order to provide fast and economical analysis and repair of critical system problems. To learn how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and VPN solutions.

  • Certified Windows Experts
    Progent's Microsoft-premier remote support professionals can provide computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can help your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 troubleshooting, SharePoint Server 2016 migration consulting, SharePoint 2019 planning and configuration, Microsoft Teams planning and deployment support, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and CISSP Premier System Security Consultants
    Progent can provide certified CISM and CISSP security engineers to deliver a variety of system protection services to improve the protection of your UNIX environment against attacks or help your business to recuperate rapidly from a penetration. Security solutions offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; designing secure architectures for remote and mobile connectivity; protecting your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent's Remote Technical Support Tools
Progent has refined an extensive array of utilities and technologies that enable the Technical Response Center to deliver world-class remote services. Progent provides secure Virtual Private Network access support for gateways from a variety of sources including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote connectivity allows the consultants of Progent's Technical Response Center to connect to your system without compromising system security. Progent's highly evolved customer support management system includes comprehensive records for all provided service. Each certified Progent team consultant has full access to all the specifics of support delivered by any staff engineer to every customer. This archive of issues and fixes, plus false alarms and miscues, is structured as an easily retrievable proprietary database that enables Progent's technical experts to share their knowledge company-wide to ensure that the overall effectiveness of Progent's support improves continuously.

Also, Progent can provide country-wide online monitoring support powered by System Center Operations Manager, customized by Progent for your business so that your computer support is proactive and automated. By anticipating potential issues before they cause network outages, automated monitoring can avoid disruptive and expensive network breakdowns.

Help Desk Outsourcing
Progent offers three basic programs for Help Desk support : Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Helpdesk Services (which are a transparent extension of your current Helpdesk team), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX professionals gives your clients instant contact with a reliable support resource with years of experience providing telephone-based help and remote access repair for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Call Center a positive image as a solid contributor to business productivity, and Progent's goal is to resolve and not simply report problems.

How to Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with UNIX/Linux networking, visit Progent's emergency phone-based help, phone 1-800-993-9400, or visit Contact Progent.



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