macOS and OS X, Linux, Solaris Consulting

Progent offers nationwide remote phone support and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose IT systems include a combination of UNIX and Microsoft products. Remote network consulting provides maximum return for your information technology dollar by extending user efficiency and shortening the time billed for network repair services. Advanced remote access utilities and skilled technicians and consultants combine to enable Progent to handle most network issues rapidly without wasting time and dollars by traveling to your location. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of phone support and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISSP premier security professionals to assist you with the most difficult system issues.

Progent charges for remote help by the minute. Because of this, you are billed exclusively for support received. Progent asks for no service activation charge. Many online service companies demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity and simple billing policy save you from large bills for quick fixes.

UNIX, Cisco, MS Windows, and System Security Experts
Progent's online support engineers have expertise in a broad range of disciplines. This scope of capability allows Progent's consultants to manage almost any emergency likely to occur in a small business network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with multi-OS networks, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity specialists, and Information System Security Architecture Professional consultants.

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad array of information technology such as network architecture, email systems, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy management, and transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.

  Progent's UNIX/Linux support engineers can provide urgent remote assistance resolving anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or important Linux distributions such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo.

• Premier Cisco Infrastructure Engineers
  The CCIE certification is the top recognition for network consultants, and certifies an individual's technical skills at the expert level. CCIEs can handle the most difficult problems associated with network design, integration, administration, security, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in identifying anomalies with Cisco IOS Software network administration tools and coming up with workarounds or obtaining software updates to correct problems. CCIEs represent an excellent value since their deep expertise allows them to fix the most intractable problems rapidly. In many instances, less seasoned engineers can wrestle with the same problems for many hours or days.

  Progent is among the rare service firms that makes CCIEs available to assist small and medium sized companies. Progent can provide quick access to a CCIE by phone so that you can receive immediate support for urgent network issues that are impacting business productivity but are beyond the experience of your local IT support personnel. Progent's CCIE engineers can tie into your environment by means of secure remote support technology in order to perform fast and affordable diagnosis and repair of urgent network problems. To find out how to contact a Progent CCIE for timely help with your network, go to Urgent Support.

  Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading catalog of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus protection and VPN products.

• Certified Windows Experts
  Progent's Microsoft-certified online support experts can provide computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist you with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 upgrade support, Exchange 2013 consulting, Exchange Server 2010 management, SharePoint Server 2016 migration support, SharePoint Server 2019 design and integration, Microsoft Teams migration support, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

• CISM and CISSP Certified Network Security Experts
  Progent can provide accredited CISM and ISSAP security consultants to offer a variety of security services to enhance the defenses of your UNIX/Linux network against attacks or assist you to recover quickly from a penetration. Security solutions offered by Progent include: in depth security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; establishing secure techniques for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

Also, Progent can provide nationwide online monitoring services based on System Center Operations Manager (SCOM), customized by Progent to accommodate your business so your network support is proactive and automated. By anticipating potential issues before they result in network outages, system monitoring can avoid disruptive and costly service breakdowns.

Call Center Support and Outsourcing
Progent offers three basic programs for Help Desk services including Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a seamless supplement to your current Call Center team), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX experts offers your clients instant access to a dependable support resource with extensive background providing telephone-based support and remote access repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Help Desk a positive reputation as a solid contributor to company performance, and Progent's goal is to resolve and not merely report problems.

How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online support with UNIX/Linux technology, visit Progent's nationwide remote help, telephone 1-800-993-9400, or see Contact Progent.