Progent offers national online phone support and troubleshooting services for companies that run UNIX or Linux environments or whose information systems include a combination of UNIX and Microsoft technology. Remote network consulting provides maximum return for your information technology budget by protecting client efficiency and limiting the time billed for network analysis and repair. Sophisticated remote access utilities and skilled technicians and engineers combine to enable Progent to solve the majority of network issues quickly without needlessly expending time and dollars by making trips to your site. In the vast majority of cases your IT issues can be dealt with over the phone or through a mix of phone help and online network analysis. Progent can offer the services of Cisco CCIE network engineers and CISM and CISSP premier security specialists to help with the toughest system issues.
Progent charges for online support on a per-minute basis. As a result, you pay just for support received. Progent asks for no service activation charge. Many online service companies impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity and straightforward pricing policy save you from big tabs for quick repairs.
UNIX/Linux, Cisco, Windows, and System Security Support
Progent's online consulting engineers have certified skills in a wide range of disciplines. This breadth of technical skills allows Progent's consultants to manage almost any crisis likely to take place in a small company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support customers with multi-OS networks, Progent also offers the support of consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include CISM consultants, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Online Technical Support Tools
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X online consulting services address a broad range of computer technology including system architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server economization and easy management, and migration from older systems to MS Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency online assistance diagnosing anomalies within UNIX/Linux networks powered by popular variants of UNIX such as:
macOS and Mac OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
SGI/Irix or important Linux distributions such as
Debian GNU/Linux and
Premier Cisco Infrastructure Consultants
The CCIE credential is the top recognition for networking professionals, and indicates a person's technical skills at the master level. CCIEs can resolve the most complex issues encountered in network planning, integration, management, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in identifying problems with IOS Software network management tools and coming up with workarounds or obtaining software patches to resolve problems. CCIEs represent an excellent value since their deep experience allows them to fix the most intractable problems quickly. In common instances, less qualified engineers can wrestle with identical tasks for many hours or even days.
Progent is one of the few support organizations that makes CCIEs accessible to help small and mid-size companies. Progent can provide fast contact with a CCIE by telephone so that you can get timely help for complex network problems that are impacting business productivity but are outside the scope of your local network support providers. Progent's CCIE support experts can connect to your environment via state-of-the-art on-line troubleshooting tools in order to provide quick and affordable analysis and repair of critical system trouble. To find out how to contact a Progent CCIE for timely help with your network, visit Progent's Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus security and VPN products.
Authorized Windows Support
Progent's Microsoft-premier online support professionals offer computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and configuration,
Microsoft Teams upgrade support,
Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
CISM and ISSAP Premier System Security Consultants
Progent can provide qualified CISM and ISSAP security engineers to deliver a variety of security services that can strengthen the protection of your UNIX network against assaults or assist you to recover rapidly from a breach. Security services available from Progent include: comprehensive security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent has fine tuned an extensive set of tools and mechanisms that allow the Technical Response Center to deliver world-class online services. Progent provides secure VPN connectivity support for gateways from multiple vendors including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access permits the engineers of Progent's online support team to link to your network remotely without compromising network security. Progent's sophisticated customer support management system keeps thorough records for all delivered support. Each certified Progent staff consultant has complete access to all the specifics of services provided by any team engineer to every client. This database of issues and resolutions, as well as false alarms and miscues, is organized as a readily searchable proprietary database that allows Progent's support experts to communicate their knowledge with the whole team to make sure that the overall effectiveness of Progent's technical support improves daily.
In addition, Progent can provide country-wide online monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting potential problems before they cause network outages, remote monitoring can minimize disruptive and costly service breakdowns.
Help Desk Support and Outsourcing
Progent provides several basic types of Help Desk support including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Helpdesk Services (a transparent supplement to your current Call Center team), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals offers your clients easy access to a dependable technical group with years of experience providing telephone-based help and online repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a respected reputation as a solid contributor to business performance, and Progent's goal is to resolve rather than simply report problems.
How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Mac networking, go to Progent's emergency remote support, phone 1-800-993-9400, or visit Contact Progent.