Progent provides nationwide online phone support and troubleshooting services for companies who run UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX and Microsoft Windows technology. Remote IT help offers optimum leverage for your IT dollar by preserving client productivity and limiting the hours charged for computer repair services. Advanced online support utilities and skilled technicians and consultants combine to enable Progent to handle the majority of network problems rapidly without wasting time and dollars by traveling to your site. In the vast majority of cases your IT problems can be remediated by telephone or via a combination of telephone support and online access. Progent can make available Cisco certified CCIE infrastructure experts and CISM certified security specialists to help with the most challenging network problems.
Progent charges for remote help per minute. Because of this, you pay just for support delivered. Progent asks for no startup charge. Many remote support companies demand large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity and straightforward billing model save you from big invoices for speedy fixes.
UNIX, Cisco CCIE, MS Windows, and Network Security Expertise
Progent's online support professionals have expertise in a broad range of technologies. This scope of capability makes it possible to handle almost any crisis likely to take place in a small business information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with multi-platform environments, Progent also provides access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and CISSP-ISSAP consultants.
Progent's Remote Support Tools
UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X online support services address a wide array of information technology including system architecture, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older applications to Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance analyzing problems affecting UNIX/Linux systems based on leading derivatives of UNIX including:
macOS and Mac OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or important Linux distributions including
fedora Linux, and
Certified Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network engineers, and certifies a person's networking knowledge at the master level. CCIEs can resolve even the most challenging problems surrounding network planning, integration, administration, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in identifying problems with IOS Software network administration utilities and developing workarounds or obtaining software patches to correct problems. CCIEs represent an exceptional value because their deep experience enables them to fix the most complex problems quickly. In many cases, less qualified engineers can wrestle with the same problems for many hours or days.
Progent is among the few service firms that makes CCIEs accessible to assist small and mid-size companies. Progent can provide fast access to a CCIE by phone so that you can get immediate help for urgent network issues that are impacting business efficiency but are beyond the experience of your ordinary network maintenance resources. Progent's CCIE engineers can tie into your environment via sophisticated on-line support technology in order to perform quick and economical diagnosis and remediation of urgent system trouble. To learn how to talk to a Progent CCIE for immediate help with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading selection of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus security and VPN products.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 upgrade support, Exchange Server 2013 configuration,
Exchange 2010 troubleshooting,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
CISM and CISSP Premier Network Security Experts
Progent can give you access to qualified CISM and CISSP security consultants to offer a variety of security services that can improve the protection of your UNIX/Linux network against attacks or assist your business to recover rapidly from a breach. Security services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; setting up firewalls; designing secure architectures for remote and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent has fine tuned an advanced array of utilities and technologies that enable the Technical Response Center to deliver the highest quality of remote help. Progent provides protected Virtual Private Network connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the engineers of Progent's online support team to link to your network without compromising system security. Progent's sophisticated service management system keeps thorough histories for all provided service. Each certified Progent team engineer has complete availability of to all the details of support delivered by any team engineer to each client. This database of problems and fixes, plus false alarms and miscues, is organized as a readily searchable internal knowledge base that allows Progent's technical experts to share their experiences with the whole team to ensure that the general quality of Progent's support improves continuously.
In addition, Progent can provide country-wide remote monitoring services powered by System Center Operations Manager, customized by Progent for your business so your computer support is proactive and automated. By anticipating potential issues before they result in downtime, system monitoring can minimize stressful and expensive network breakdowns.
Call Center Outsourcing
Progent offers three essential programs for Help Desk services including Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (which are a transparent supplement to your current Help Desk staff), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux experts offers your customers easy access to a dependable support group with extensive background providing phone help and remote access troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Call Center a positive reputation as a key contributor to business performance, and Progent's goal is to resolve rather than merely record problems.
How to Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote expertise with UNIX/Linux products, visit Progent's nationwide remote help, telephone 1-800-993-9400, or go to Contact Progent.