Progent offers nationwide online phone support and troubleshooting services for businesses who operate UNIX, Linux, or Sun Solaris environments or whose IT systems feature a mix of UNIX/Linux and Microsoft technology. Online IT help provides maximum leverage for your information technology dollar by protecting user productivity and limiting the hours charged for network repair services. Sophisticated remote access technology and experienced service specialists and engineers combine to enable Progent to solve the majority of network problems quickly without needlessly expending time and money by making trips to your location. In most of cases your network problems can be remediated by telephone or via a combination of telephone help and remote network analysis. Progent can make available Cisco certified CCIE network engineers and CISM premier security specialists to help with the most difficult network issues.
Progent charges for online service per minute. As a result, you are charged only for support delivered. Progent asks for no initialization charge. Many remote support organizations impose substantial minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and simple pricing policy save you from big tabs for fast fixes.
UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and Network Security Support
Progent's online consulting professionals have certified skills in a wide array of technologies. This breadth of capability makes it possible to manage almost any emergency likely to occur in a small business information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to customers with multi-OS networks, Progent also provides the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager (CISM) consultants, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's Online Support Technologies
UNIX/Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of computer technology including system architecture, email systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older applications to MS Windows or Linux-based solutions. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance diagnosing problems within UNIX/Linux systems powered by popular derivatives of UNIX including:
macOS and Mac OS X,
IBM AIX Open UNIX,
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
Debian GNU/Linux and
Certified Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking professionals, and indicates an individual's technical knowledge at the expert level. CCIEs can resolve even the most difficult problems associated with network planning, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in identifying problems with Cisco IOS Software network management utilities and developing workarounds or obtaining software updates to fix problems. CCIEs represent an exceptional value since their deep experience allows them to fix the most intractable problems rapidly. In many cases, less seasoned consultants can struggle with identical tasks for many hours or even days.
Progent is among the rare support organizations that makes CCIEs available to assist small and medium sized businesses. Progent offers fast access to a CCIE by telephone so that you can receive immediate support for complex network problems that are hurting business efficiency but are outside the experience of your local IT maintenance providers. Progent's CCIE support experts can connect to your environment using state-of-the-art remote support technology in order to provide fast and affordable analysis and remediation of urgent system problems. To find out how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as security and Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-premier remote service professionals offer computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
CISM and ISSAP Premier System Security Professionals
Progent can provide qualified CISM and ISSAP security engineers to offer a variety of system protection solutions to enhance the protection of your UNIX/Linux environment against internal or external threats or help you to recuperate rapidly from a breach. Security services available from Progent include: in depth security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile access; securing your messaging system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent has refined an extensive array of utilities and mechanisms that allow the Technical Response Center to deliver world-class remote help. Progent offers protected Virtual Private Network access support for VPN gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote access permits the engineers of Progent's Technical Response Center to link to your network without violating network security. Progent's sophisticated service reporting system keeps thorough records for all provided support. Each authorized Progent team engineer has full availability of to all the details of services provided by any staff member to every customer. This history of problems and fixes, plus false alarms and miscues, is organized as an easily retrievable proprietary knowledge base that allows Progent's support experts to communicate their experiences company-wide to make sure that the general efficiency of Progent's technical support improves continuously.
In addition, Progent can provide country-wide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your business so your network support is proactive rather than reactive. By detecting potential issues before they cause downtime, remote monitoring can minimize stressful and costly network breakdowns.
Call Center Outsourcing
Progent offers three basic types of Helpdesk support : Microsoft and UNIX Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a seamless supplement to your existing Helpdesk team), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux experts gives your clients instant contact with a dependable technical resource with extensive background providing telephone-based help and online troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Call Center a positive reputation as a solid contributor to business productivity, and Progent's goal is to fix and not merely record problems.
How to Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or Mac technology, visit Progent's nationwide phone-based support, phone 1-800-993-9400, or see Contact Progent.