Progent offers nationwide urgent help and consulting services for companies who operate UNIX or Linux networks or whose IT systems feature a mix of UNIX and Microsoft Windows products. Remote network consulting offers maximum leverage for your IT budget by preserving client productivity and limiting the hours charged for computer repair services. Advanced remote support tools and skilled technicians and consultants allow Progent to handle most IT problems quickly without needlessly expending time and money by traveling to your location. In most of situations your IT issues can be dealt with over the phone or through a combination of phone help and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP certified security specialists to assist with the toughest system issues.
Progent bills for telephone-based support on a per-minute basis. As a result, you are invoiced just for support received. Progent imposes no initialization charge. Many online service companies impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity and simple pricing policy avoid big bills for speedy fixes.
UNIX, Cisco Infrastructure, Windows, and Network Security Experts
Progent's remote consulting professionals have certified skills in a wide array of disciplines. This breadth of technical skills allows Progent's consultants to handle almost any emergency likely to occur in a small company network. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support clients with multi-OS environments, Progent also offers access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include CISM consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and CISSP-ISSAP consultants.
Progent's Remote Support Technologies
UNIX, Linux, Solaris, and macOS and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad spectrum of information technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from older systems to Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
macOS and Mac OS X,
HP-UX (Hewlett Packard UNIX),
SGI/Irix or major Linux distributions such as
fedora Linux, and
Certified Cisco CCIE Consultants
The CCIE certification is the premier recognition for networking engineers, and certifies an individual's networking knowledge at the expert level. CCIEs can handle the most challenging issues surrounding network design, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or obtaining software patches to fix problems. CCIEs represent an exceptional value because their deep experience allows them to solve the most intractable problems quickly. In many cases, less seasoned engineers can wrestle with identical tasks for hours or days.
Progent is one of the rare consulting firms that makes CCIEs accessible to help small and mid-size companies. Progent offers quick access to a CCIE by phone so that you can receive immediate help for urgent network issues that are impacting business efficiency but are outside the experience of your local IT support personnel. Progent's CCIE consultants can connect to your environment via state-of-the-art remote support technology in order to provide quick and economical diagnosis and repair of critical network trouble. To find out how to talk to a Progent CCIE for timely help with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as protection and VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service engineers offer computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 upgrade support, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and configuration,
Microsoft Teams migration support,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
CISM and CISSP Certified System Security Experts
Progent can provide certified CISM and ISSAP security engineers to offer a variety of security services that can improve the protection of your UNIX/Linux network against assaults or help your business to recover rapidly from a penetration. Security solutions offered by Progent include: comprehensive security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; securing your messaging system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has refined an advanced set of utilities and mechanisms that allow the Remote Support Team to deliver world-class remote services. Progent offers protected VPN connectivity support for VPN gateways from multiple vendors including Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN remote access permits the consultants of Progent's online support team to connect to your network remotely without compromising system security. Progent's highly evolved customer support management system includes comprehensive records for all delivered service. Each certified Progent staff engineer has full access to all the details of services delivered by any team member to each customer. This archive of problems and resolutions, as well as false alarms and mistakes, is structured as an easily retrievable internal knowledge base that enables Progent's technical professionals to communicate their knowledge company-wide to make sure that the general efficiency of Progent's support improves continuously.
In addition, Progent can provide country-wide remote monitoring services based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your environment so that your network maintenance is proactive and automated. By anticipating possible problems before they result in downtime, automated monitoring can avoid stressful and expensive network breakdowns.
Help Desk Call Center Support and Outsourcing
Progent offers several basic types of Help Desk services : Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Helpdesk Services (which are a seamless extension of your current Help Desk team), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux experts offers your clients convenient access to a dependable technical resource with extensive experience providing phone support and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a positive reputation as a key contributor to business productivity, and Progent's aim is to fix rather than simply report problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with UNIX/Linux products, go to Progent's urgent online support, phone 1-800-993-9400, or see Contact Progent.