Progent offers nationwide remote phone support and consulting services for companies who run UNIX, Linux, or Solaris networks or whose information systems feature a combination of UNIX/Linux and Microsoft technology. Remote network consulting offers optimum leverage for your IT budget by protecting client productivity and limiting the hours billed for computer repair services. Advanced online access technology and skilled service specialists and engineers allow Progent to handle the majority of IT problems quickly without wasting time and dollars by traveling to your location. In the vast majority of cases your IT problems can be remediated over the phone or through a mix of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISA and CISM certified security professionals to help with the most difficult system problems.
Progent bills for phone help on a per-minute basis. As a result, you are billed just for services delivered. Progent requires no initialization charge. Many online service companies impose large minimum fees or bill for each quarter hour or longer. Progent's one-minute granularity and simple billing policy eliminate large bills for speedy solutions.
UNIX/Linux, Cisco Infrastructure, Windows, and System Security Expertise
Progent's remote consulting professionals have certified skills in a broad range of disciplines. This scope of capability makes it possible to handle virtually any crisis likely to occur in a small business information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To support customers with mixed-OS networks, Progent also offers the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and CISSP-ISSAP engineers.
Progent's Online Service Technologies
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide array of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and simplified administration, and migration from older systems to Microsoft Windows or Linux environments. Progent's team-based methodology for solving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency online assistance diagnosing problems within UNIX/Linux systems powered by leading versions of UNIX such as:
macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or major Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Premier Cisco Infrastructure Consultants
The CCIE certification is the premier recognition for networking consultants, and indicates an individual's networking knowledge at the master level. CCIEs can handle the most challenging problems encountered in network design, integration, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or obtaining software patches to resolve problems. CCIEs are an excellent value since their deep expertise allows them to fix the most intractable problems quickly. In many instances, less seasoned consultants can wrestle with identical problems for many hours or days.
Progent is among the few consulting providers that makes CCIEs available to assist small and mid-size companies. Progent offers fast contact with a CCIE by phone so that you can receive timely support for urgent network problems that are hurting worker efficiency but are beyond the experience of your local network maintenance providers. Progent's CCIE engineers can tie into your network via state-of-the-art on-line support technology in order to perform quick and economical diagnosis and repair of urgent system trouble. To find out how to get in touch with a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading catalog of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as security and Virtual Private Network (VPN) products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals offer network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 troubleshooting,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and configuration,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Premier System Security Specialists
Progent can provide qualified CISM and ISSAP security consultants to offer a variety of security solutions that can improve the defenses of your UNIX environment against assaults or assist your business to recover quickly from a penetration. Security solutions offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent has fine tuned an extensive array of tools and mechanisms that allow the Remote Support Team to deliver the highest quality of online services. Progent provides secure Virtual Private Network access support for gateways from multiple sources including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online connectivity allows the engineers of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's highly evolved service reporting system keeps comprehensive histories for all provided support. Each certified Progent staff consultant has complete availability of to all the details of services provided by any team member to each client. This archive of problems and fixes, plus false alarms and mistakes, is organized as an easily retrievable proprietary knowledge base that allows Progent's technical professionals to share their knowledge company-wide to make sure that the overall quality of Progent's support expands continuously.
Also, Progent can provide country-wide online monitoring services based on System Center Operations Manager (SCOM), adapted by Progent for your business so your network support is proactive rather than reactive. By anticipating possible issues before they cause network outages, automated monitoring can avoid stressful and costly service breakdowns.
Call Center Support and Outsourcing
Progent offers three essential types of Helpdesk services including Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Help Desk Support Services (which are a seamless extension of your existing Helpdesk resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux experts gives your customers easy contact with a dependable technical resource with years of experience providing phone help and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Help Desk a respected image as a key contributor to business productivity, and Progent's target is to fix and not simply report problems.
How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based help with UNIX/Linux networking, go to Progent's emergency online help, phone 1-800-993-9400, or refer to Contact Progent.