Apple macOS and OS X, Linux, Solaris Consulting

Progent provides national remote phone support and troubleshooting services for businesses who run UNIX or Linux environments or whose information systems include a combination of UNIX and Microsoft technology. Remote network consulting offers maximum leverage for your IT dollar by protecting user productivity and shortening the time charged for network repair services. Sophisticated remote access utilities and skilled technicians and consultants allow Progent to handle the majority of IT problems quickly without wasting time and money by traveling to your location. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of phone support and online access. Progent can put you in touch with Cisco CCIE network engineers and CISM certified security professionals to help with the most difficult system problems.

Progent bills for telephone-based service on a per-minute basis. This means you are invoiced exclusively for services received. Progent requires no startup fee. Many remote service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity and straightforward pricing model save you from big bills for fast solutions.

UNIX, Cisco, Microsoft Windows, and Network Security Experts
Progent's online consulting professionals have expertise in a wide array of disciplines. This scope of capability makes it possible to manage virtually any emergency likely to occur in a small business network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with mixed-platform environments, Progent also offers the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include CISM Engineers, Certified Information Systems Security Professional (CISSP) security experts, and CISSP-ISSAP engineers.

• UNIX, Linux, Solaris, and macOS and Mac OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad range of information technology including network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from older applications to Windows or Linux solutions. Progent's group-oriented methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX/Linux support engineers can offer urgent online help analyzing anomalies within UNIX/Linux systems powered by popular variants of UNIX including: macOS and Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux distributions including RedHat, SUSE, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora, and Gentoo.

• Premier Cisco Infrastructure Consultants
  The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking professionals, and certifies an individual's technical skills at the master level. CCIEs can resolve even the most challenging issues encountered in network design, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in identifying problems with Cisco IOS Software network administration tools and developing alternate approaches or obtaining software patches to correct problems. CCIEs represent an exceptional value because their depth of expertise enables them to resolve the most intractable problems quickly. In common cases, less qualified engineers can wrestle with the same tasks for many hours or days.

  Progent is one of the rare consulting firms that makes CCIEs available to assist small and mid-size companies. Progent can provide quick access to a CCIE by phone so that you can receive immediate support for complex network issues that are impacting business efficiency but are beyond the experience of your local network maintenance resources. Progent's CCIE consultants can connect to your network using secure on-line troubleshooting technology in order to provide quick and affordable diagnosis and repair of critical network problems. To learn how to get in touch with a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.

  Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as security and Virtual Private Network solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified online support professionals offer computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 troubleshooting, SharePoint Server 2016 migration and hybrid integration support, SharePoint Server 2019 planning and integration, Microsoft Teams configuration consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

• CISM and CISSP Certified Network Security Professionals
  Progent can provide qualified CISM and ISSAP security consultants to deliver a range of security solutions to enhance the protection of your UNIX environment against internal or external threats or assist you to recuperate quickly from a breach. Security services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile access; protecting your email system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.

In addition, Progent offers country-wide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your environment so your computer support is proactive and automated. By detecting emerging problems before they result in network outages, system monitoring can avoid stressful and costly service crises.

Help Desk Call Center Support
Progent offers three basic types of Help Desk services including Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (which are a transparent supplement to your existing Help Desk team), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux experts offers your clients convenient access to a reliable support resource with extensive background providing telephone-based support and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Helpdesk a positive image as a solid contributor to company performance, and Progent's target is to resolve and not simply record problems.

How to Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Mac products, visit Progent's nationwide phone-based support, call 1-800-993-9400, or visit Contact Progent.