Progent offers nationwide remote phone support and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose IT systems include a combination of UNIX and Microsoft products. Remote network consulting provides maximum return for your information technology dollar by extending user efficiency and shortening the time billed for network repair services. Advanced remote access utilities and skilled technicians and consultants combine to enable Progent to handle most network issues rapidly without wasting time and dollars by traveling to your location. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of phone support and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISSP premier security professionals to assist you with the most difficult system issues.
Progent charges for remote help by the minute. Because of this, you are billed exclusively for support received. Progent asks for no service activation charge. Many online service companies demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity and simple billing policy save you from large bills for quick fixes.
UNIX, Cisco, MS Windows, and System Security Experts
Progent's online support engineers have expertise in a broad range of disciplines. This scope of capability allows Progent's consultants to manage almost any emergency likely to occur in a small business network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with multi-OS networks, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity specialists, and Information System Security Architecture Professional consultants.
Progent's UNIX/Linux support engineers can provide urgent remote assistance resolving anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or important Linux distributions such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo.
Progent is among the rare service firms that makes CCIEs available to assist small and medium sized companies. Progent can provide quick access to a CCIE by phone so that you can receive immediate support for urgent network issues that are impacting business productivity but are beyond the experience of your local IT support personnel. Progent's CCIE engineers can tie into your environment by means of secure remote support technology in order to perform fast and affordable diagnosis and repair of urgent network problems. To find out how to contact a Progent CCIE for timely help with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading catalog of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus protection and VPN products.
Also, Progent can provide nationwide online monitoring services based on System Center Operations Manager (SCOM), customized by Progent to accommodate your business so your network support is proactive and automated. By anticipating potential issues before they result in network outages, system monitoring can avoid disruptive and costly service breakdowns.
Call Center Support and Outsourcing
Progent offers three basic programs for Help Desk services including Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a seamless supplement to your current Call Center team), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX experts offers your clients instant access to a dependable support resource with extensive background providing telephone-based support and remote access repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Help Desk a positive reputation as a solid contributor to company performance, and Progent's goal is to resolve and not merely report problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online support with UNIX/Linux technology, visit Progent's nationwide remote help, telephone