Progent offers national online phone support and troubleshooting services for companies that run UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft Windows technology. Remote network consulting offers optimum return for your IT budget by protecting client efficiency and shortening the time billed for computer repair services. Advanced online support tools and skilled technicians and engineers combine to enable Progent to handle most network issues quickly without wasting time and money by making trips to your location. In the vast majority of situations your IT issues can be remediated by telephone or via a mix of telephone help and online connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISSP and ISSAP certified security professionals to assist with the toughest system issues.
Progent charges for remote support by the minute. Consequently, you are invoiced just for services delivered. Progent requires no startup fee. Many remote service companies impose large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity and straightforward pricing model save you from large bills for quick repairs.
UNIX/Linux, Cisco Infrastructure, Windows, and System Security Expertise
Progent's online support engineers have certified skills in a broad array of technologies. This breadth of capability allows Progent's consultants to manage almost any emergency likely to occur in a small company information system. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To support clients with mixed-OS networks, Progent also provides the support of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional consultants.
Progent's Remote Service Technologies
UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X remote support services cover a wide array of information technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance analyzing problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
SGI/Irix or major Linux distributions including
Certified Cisco Engineers
The CCIE certification is the top recognition for network professionals, and certifies a person's networking knowledge at the master level. CCIEs can handle even the most complex problems surrounding network planning, integration, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in identifying anomalies with IOS Software network management tools and coming up with alternate approaches or installing software updates to fix problems. CCIEs represent an excellent value because their depth of expertise enables them to fix the most intractable problems quickly. In many instances, less qualified consultants can struggle with the same tasks for hours or even days.
Progent is one of the few consulting organizations that makes CCIEs accessible to support small and medium sized businesses. Progent can provide quick contact with a CCIE by phone so that you can get immediate help for urgent network problems that are hurting business productivity but are beyond the scope of your ordinary IT maintenance providers. Progent's CCIE support experts can tie into your network via sophisticated remote troubleshooting technology in order to provide fast and affordable diagnosis and repair of critical network trouble. To learn how to contact a Progent CCIE for timely assistance with your network, visit Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as protection and VPN solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
CISM and CISSP Premier System Security Experts
Progent can give you access to qualified CISM and CISSP security consultants to deliver a range of system protection solutions that can enhance the protection of your UNIX network against internal or external threats or help you to recuperate rapidly from a breach. Security solutions offered by Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent has fine tuned an advanced set of tools and technologies that allow the Remote Support Team to deliver the highest quality of remote services. Progent offers secure Virtual Private Network access support for gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online access permits the consultants of Progent's Technical Response Center to connect to your network without compromising network security. Progent's sophisticated customer support management application keeps comprehensive histories for all provided service. Each certified Progent team engineer has full access to all the specifics of support provided by any staff member to each customer. This history of issues and resolutions, as well as false alarms and mistakes, is organized as an easily retrievable proprietary knowledge base that enables Progent's technical professionals to communicate their knowledge company-wide to make sure that the overall efficiency of Progent's technical support expands daily.
In addition, Progent offers country-wide remote monitoring support based on System Center Operations Manager (SCOM), adapted by Progent for your environment so that your computer support is proactive and automated. By anticipating possible issues before they cause downtime, remote monitoring can avoid disruptive and expensive service crises.
Help Desk Call Center Support
Progent provides three essential programs for Helpdesk services including Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Help Desk Support Services (a seamless extension of your existing Helpdesk staff), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your clients instant contact with a reliable technical group with extensive experience providing phone support and remote access repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a respected reputation as a solid contributor to company productivity, and Progent's target is to fix and not merely report problems.
How to Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based help with UNIX/Linux products, go to Progent's urgent remote support, call 1-800-993-9400, or go to Contact Progent.