Apple macOS and OS X, Linux, Solaris Expertise

Progent offers national remote technical support and consulting services for businesses that operate UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX and Microsoft products. Online IT help provides optimum leverage for your information technology dollar by extending user productivity and shortening the time billed for network analysis and repair. Advanced remote access utilities and skilled technicians and engineers allow Progent to solve most IT problems rapidly without needlessly expending time and dollars by traveling to your location. In most of cases your IT issues can be remediated by telephone or through a mix of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA certified security professionals to assist you with the toughest network problems.

Progent bills for telephone-based support on a per-minute basis. Consequently, you are invoiced only for support received. Progent requires no startup surcharge. Many online support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and straightforward billing policy do away with large tabs for fast repairs.

UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and System Security Support
Progent's remote consulting professionals have certified skills in a broad array of disciplines. This scope of capability allows Progent's consultants to handle virtually any crisis likely to take place in a small company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to clients with mixed-platform networks, Progent also offers the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) security experts, and Information System Security Architecture Professional (ISSAP) consultants.

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X online support services cover a wide array of computer technology including system architecture, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX and Linux consultants can offer emergency remote assistance analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as: macOS and OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or important Linux distributions such as RedHat Linux, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux.

• Certified Cisco CCIE Consultants
  The CCIE credential is the top recognition for networking consultants, and indicates an individual's networking skills at the expert level. CCIEs can resolve even the most challenging problems surrounding network planning, deployment, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network management utilities and coming up with workarounds or installing software patches to fix problems. CCIEs represent an excellent value because their deep experience allows them to fix the most intractable problems rapidly. In common cases, less qualified consultants can struggle with identical problems for hours or even days.

  Progent is one of the rare consulting providers that makes CCIEs accessible to support small and mid-size businesses. Progent offers fast contact with a CCIE by telephone so that you can get timely support for complex network issues that are hurting worker productivity but are outside the scope of your ordinary network maintenance providers. Progent's CCIE consultants can tie into your environment by means of the latest on-line support tools in order to provide quick and affordable diagnosis and repair of critical network problems. To find out how to talk to a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.

  Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as security and VPN technology.

• Certified Microsoft Windows Experts
  Progent's Microsoft-premier online service engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help you with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 upgrade support, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint 2019 design and integration, Microsoft Teams integration consulting, Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server consulting, and Windows Essentials migration and cloud integration.

• CISM and ISSAP Premier System Security Experts
  Progent can provide qualified CISM and ISSAP security consultants to offer a range of system protection solutions to enhance the defenses of your UNIX network against attacks or help your business to recover quickly from a penetration. Security services offered by Progent include: comprehensive security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

In addition, Progent offers country-wide remote monitoring services powered by System Center Operations Manager (SCOM), adapted by Progent for your business so that your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they cause downtime, system monitoring can avoid disruptive and expensive service crises.

Call Center Outsourcing
Progent offers several basic types of Helpdesk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Help Desk Services (which are a seamless supplement to your existing Call Center resources), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX professionals gives your customers instant access to a reliable technical group with years of background delivering telephone-based support and remote access repair for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Helpdesk a respected image as a key contributor to company performance, and Progent's goal is to resolve rather than merely record problems.

How to Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or Mac technology, visit Progent's emergency remote help, phone 1-800-993-9400, or see Contact Progent.