Progent provides national online help and troubleshooting services for companies that operate UNIX or Linux networks or whose IT systems include a mix of UNIX/Linux and Microsoft products. Remote IT help provides maximum leverage for your IT dollar by extending user productivity and shortening the time charged for network repair services. Sophisticated remote access tools and skilled technicians and engineers allow Progent to solve the majority of IT problems quickly without needlessly expending time and dollars by traveling to your location. In the vast majority of situations your IT problems can be dealt with over the phone or through a combination of telephone help and remote connectivity. Progent can make available Cisco CCIE network experts and CISSP and ISSAP certified security professionals to assist you with the most challenging network issues.
Progent charges for online service by the minute. Because of this, you owe exclusively for support delivered. Progent asks for no startup charge. Many remote support organizations demand large minimum payments or bill for every fifteen minutes or longer. Progent's one-minute granularity and straightforward billing policy eliminate large bills for fast repairs.
UNIX, Cisco Infrastructure, Microsoft Windows, and Network Security Expertise
Progent's remote support engineers have expertise in a wide range of disciplines. This scope of technical skills makes it possible to handle almost any emergency likely to occur in a small business network. Certifications earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To support customers with multi-OS environments, Progent also offers access to consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager (CISM) consultants, CISSP cybersecurity specialists, and Information System Security Architecture Professional engineers.
Progent's Remote Technical Support Technologies
UNIX/Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of information technology such as network architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and migration from legacy applications to Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent remote help analyzing problems within UNIX/Linux networks based on leading derivatives of UNIX including:
macOS and OS X,
IBM AIX Open UNIX,
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
Debian GNU/Linux and
Certified Cisco Infrastructure Engineers
The CCIE credential is the top recognition for network consultants, and indicates an individual's technical knowledge at the expert level. CCIEs can resolve even the most difficult problems associated with network planning, integration, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or installing software patches to resolve problems. CCIEs are an excellent value because their deep expertise allows them to fix the most complex problems rapidly. In common cases, less qualified consultants can struggle with the same problems for many hours or days.
Progent is among the rare service providers that makes CCIEs accessible to support small and mid-size businesses. Progent can provide quick access to a CCIE by telephone so that you can get immediate support for complex network issues that are impacting worker productivity but are beyond the scope of your ordinary IT maintenance providers. Progent's CCIE consultants can connect to your environment via secure on-line troubleshooting tools in order to provide quick and economical diagnosis and repair of urgent network trouble. To learn how to get in touch with a Progent CCIE for timely help with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, plus protection and Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support experts can deliver computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and integration,
Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Certified System Security Experts
Progent can give you access to certified CISM and CISSP security consultants to offer a variety of security solutions to strengthen the defenses of your UNIX environment against internal or external threats or help you to recover rapidly from a penetration. Security solutions offered by Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; setting up firewalls; designing safe techniques for remote and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent has refined an extensive array of utilities and technologies that enable the Remote Support Team to deliver the highest quality of online help. Progent offers protected VPN access support for gateways from multiple sources including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online connectivity permits the engineers of Progent's online support team to connect to your network remotely without violating network security. Progent's highly evolved service management application keeps comprehensive histories for all delivered support. Each certified Progent team consultant has full availability of to all the specifics of support delivered by any staff member to each customer. This history of problems and fixes, as well as false alarms and mistakes, is structured as an easily retrievable proprietary database that allows Progent's support professionals to communicate their knowledge company-wide to make sure that the general quality of Progent's technical support expands daily.
Also, Progent offers nationwide remote monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so that your network support is proactive rather than reactive. By anticipating emerging issues before they cause network outages, remote monitoring can avoid stressful and expensive service breakdowns.
Help Desk Support
Progent offers several essential types of Help Desk services including Microsoft and UNIX Call Center Outsourcing Services, Virtual Helpdesk Services (which are a seamless supplement to your current Helpdesk team), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux professionals gives your clients easy access to a reliable technical group with years of experience delivering phone support and online troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a respected reputation as a solid contributor to business performance, and Progent's target is to fix rather than simply report problems.
How to Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Mac technology, visit Progent's nationwide remote help, phone 1-800-993-9400, or refer to Contact Progent.