Progent provides national online technical support and troubleshooting services for companies that run UNIX or Linux networks or whose IT systems include a combination of UNIX/Linux and Microsoft Windows technology. Online network consulting provides maximum leverage for your IT dollar by extending user efficiency and shortening the hours charged for computer analysis and repair. Sophisticated online support technology and experienced service specialists and engineers combine to enable Progent to solve most network problems quickly without needlessly expending time and dollars by traveling to your site. In the vast majority of situations your IT issues can be remediated by telephone or via a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA certified security specialists to assist with the most challenging network problems.
Progent charges for telephone-based service by the minute. This means you pay only for support delivered. Progent requires no initialization fee. Many online service companies demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and simple pricing policy save you from big invoices for fast solutions.
UNIX, Cisco CCIE, Windows, and Network Security Experts
Progent's remote consulting engineers have certified skills in a broad range of disciplines. This scope of technical skills makes it possible to manage almost any emergency likely to take place in a small business information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to clients with mixed-platform environments, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's Online Service Tools
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a wide range of information technology such as system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent remote help diagnosing problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SGI/Irix or major Linux distributions including
Debian GNU/Linux and
Premier Cisco Consultants
The CCIE certification is the top recognition for network consultants, and indicates an individual's networking skills at the expert level. CCIEs can handle the most complex issues surrounding network design, integration, administration, security, and repair. CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or obtaining software updates to fix problems. CCIEs are an excellent value because their depth of expertise allows them to fix the most intractable problems quickly. In many instances, less qualified engineers can wrestle with the same problems for many hours or days.
Progent is one of the rare support providers that makes CCIEs available to assist small and mid-size companies. Progent can provide fast contact with a CCIE by telephone so that you can receive timely help for urgent network issues that are impacting business productivity but are outside the experience of your local network maintenance resources. Progent's CCIE support experts can tie into your network via state-of-the-art remote troubleshooting technology in order to perform fast and economical diagnosis and repair of critical network trouble. To find out how to get in touch with a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of connectivity products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as security and VPN products.
Authorized Windows Expertise
Progent's Microsoft-premier online support professionals can deliver computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 upgrade support, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 troubleshooting,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and integration,
Microsoft Teams migration support,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
CISM and CISSP Certified System Security Consultants
Progent can give you access to qualified CISM and CISSP security engineers to deliver a variety of system protection services to enhance the protection of your UNIX network against internal or external threats or help your business to recover rapidly from a breach. Security solutions offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile access; protecting your email system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent has fine tuned an extensive array of utilities and technologies that enable the Technical Response Center to deliver world-class remote services. Progent provides secure Virtual Private Network connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online access permits the engineers of Progent's Technical Response Center to connect to your network without compromising system security. Progent's advanced customer support reporting application keeps comprehensive histories for all provided service. Each certified Progent staff consultant has complete access to all the specifics of services provided by any staff member to every client. This history of issues and resolutions, plus false alarms and miscues, is organized as an easily searchable internal knowledge base that allows Progent's technical professionals to communicate their knowledge with the whole team to ensure that the general efficiency of Progent's support improves daily.
Also, Progent can provide country-wide online monitoring services based on System Center Operations Manager (SCOM), customized by Progent for your environment so your network maintenance is proactive rather than reactive. By detecting emerging issues before they result in downtime, automated monitoring can minimize disruptive and costly network crises.
Help Desk Call Center Outsourcing
Progent provides several basic programs for Help Desk support including Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Services (which are a transparent extension of your current Call Center staff), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX professionals offers your clients convenient contact with a dependable support group with years of experience delivering phone help and online repair for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Helpdesk a respected image as a key contributor to business performance, and Progent's target is to fix rather than simply record problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Mac products, visit Progent's nationwide phone-based help, call 1-800-993-9400, or see Contact Progent.