Progent offers nationwide remote help and troubleshooting services for businesses who operate UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX/Linux and Microsoft Windows technology. Remote IT help offers maximum return for your IT dollar by preserving user productivity and shortening the time billed for computer analysis and repair. Advanced online support utilities and experienced technicians and consultants allow Progent to handle the majority of network problems rapidly without needlessly expending time and money by traveling to your site. In most of cases your network issues can be remediated over the phone or through a mix of phone support and remote network analysis. Progent can make available Cisco certified CCIE network experts and CISSP premier security professionals to assist with the toughest system issues.
Progent charges for online help per minute. Consequently, you are billed exclusively for support received. Progent asks for no service activation charge. Many remote support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity and straightforward billing model do away with big bills for speedy repairs.
UNIX/Linux, Cisco CCIE, Windows, and System Security Expertise
Progent's remote support professionals have certified skills in a broad range of disciplines. This scope of technical skills allows Progent's consultants to handle almost any crisis likely to take place in a small company information system. Certificates held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support clients with multi-platform networks, Progent also provides the support of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's Online Support Tools
UNIX, Linux, Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X phone-based support services address a wide range of computer technology including system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and transitioning from older applications to MS Windows or Linux solutions. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance resolving problems affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
SGI/Irix or important Linux distributions such as
fedora Linux, and
Premier Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking consultants, and certifies an individual's networking skills at the master level. CCIEs can handle the most difficult issues encountered in network design, deployment, administration, protection, and repair. CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or installing software updates to fix problems. CCIEs represent an exceptional value since their depth of expertise enables them to resolve the most complex problems rapidly. In common cases, less qualified consultants can wrestle with identical problems for hours or days.
Progent is among the rare consulting providers that makes CCIEs accessible to support small and medium sized businesses. Progent can provide quick access to a CCIE by telephone so that you can get immediate support for urgent network problems that are hurting worker efficiency but are beyond the scope of your ordinary network maintenance personnel. Progent's CCIE engineers can tie into your network by means of the latest remote troubleshooting tools in order to perform fast and affordable diagnosis and remediation of critical system problems. To learn how to talk to a Progent CCIE for timely assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's industry-leading catalog of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as protection and Virtual Private Network products.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support engineers can deliver network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and integration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Premier System Security Specialists
Progent can give you access to accredited CISM and ISSAP security engineers to deliver a variety of system protection solutions that can enhance the defenses of your UNIX environment against assaults or help your business to recuperate quickly from a penetration. Security services available from Progent include: comprehensive security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent has refined an extensive array of utilities and technologies that allow the Technical Response Center to deliver the highest quality of remote services. Progent provides secure Virtual Private Network access support for gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity permits the engineers of Progent's Technical Response Center to connect to your system remotely without compromising network security. Progent's advanced service reporting system includes thorough records for all delivered support. Each authorized Progent team engineer has full access to all the details of support provided by any staff engineer to every customer. This database of issues and resolutions, plus false alarms and miscues, is structured as an easily retrievable internal knowledge base that allows Progent's support experts to share their experiences with the whole team to make sure that the general quality of Progent's technical support improves daily.
In addition, Progent offers country-wide remote monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they result in network outages, automated monitoring can avoid stressful and costly network breakdowns.
Help Desk Call Center Support and Outsourcing
Progent provides several essential programs for Helpdesk support : Microsoft and UNIX Help Desk Outsourcing Services, Virtual Help Desk Services (a seamless extension of your current Help Desk team), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux experts gives your clients instant access to a reliable support group with extensive background providing telephone-based help and remote access troubleshooting for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Helpdesk a positive image as a solid contributor to company performance, and Progent's target is to resolve rather than merely report problems.
How to Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with UNIX/Linux networking, go to Progent's nationwide online support, call 1-800-993-9400, or refer to Contact Progent.