Progent provides national remote technical support and troubleshooting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose IT systems feature a mix of UNIX and Microsoft technology. Remote network consulting provides maximum leverage for your information technology budget by extending user efficiency and limiting the hours charged for computer repair services. Sophisticated online support tools and experienced technicians and consultants combine to enable Progent to solve the majority of network issues quickly without wasting time and money by traveling to your site. In most of cases your IT problems can be dealt with by telephone or via a mix of telephone support and online connectivity. Progent can make available Cisco certified CCIE network engineers and CISSP and ISSAP certified security professionals to assist you with the toughest network issues.
Progent bills for phone support on a per-minute basis. As a result, you pay only for services delivered. Progent requires no initialization surcharge. Many online service organizations demand large minimum payments or bill for each fifteen minutes or longer. Progent's fine granularity and straightforward pricing model eliminate big tabs for fast solutions.
UNIX, Cisco Infrastructure, Windows, and Network Security Experts
Progent's remote consulting professionals have expertise in a wide range of disciplines. This scope of technical skills makes it possible to handle almost any crisis likely to take place in a small company network. Certificates earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also provides the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include CISM Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's UNIX and Linux support engineers can provide emergency online help resolving problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux.
Progent is among the few support providers that makes CCIEs available to support small and medium sized businesses. Progent offers fast contact with a CCIE by telephone so that you can get timely support for complex network problems that are hurting business efficiency but are beyond the experience of your ordinary network maintenance resources. Progent's CCIE support experts can tie into your environment using state-of-the-art on-line troubleshooting technology in order to provide quick and affordable analysis and remediation of urgent network problems. To find out how to talk to a Progent CCIE for timely assistance with your network, go to Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus security and VPN products.
Also, Progent offers nationwide online monitoring support powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating potential problems before they result in downtime, automated monitoring can minimize stressful and costly service crises.
Help Desk Call Center Support and Outsourcing
Progent provides three basic types of Help Desk services including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your existing Helpdesk resources), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux professionals offers your clients convenient contact with a dependable support resource with extensive experience providing telephone-based help and remote access repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a positive image as a solid contributor to company performance, and Progent's goal is to resolve and not simply report problems.
How to Contact Progent's Online Service Experts
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Mac products, go to Progent's urgent phone-based help, telephone