Apple macOS and OS X, Linux, Solaris Expertise
UNIX Consultants:
Urgent Remote Support for UNIX, Linux, Solaris
Progent provides national remote technical support and troubleshooting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose IT systems feature a mix of UNIX and Microsoft technology. Remote network consulting provides maximum leverage for your information technology budget by extending user efficiency and limiting the hours charged for computer repair services. Sophisticated online support tools and experienced technicians and consultants combine to enable Progent to solve the majority of network issues quickly without wasting time and money by traveling to your site. In most of cases your IT problems can be dealt with by telephone or via a mix of telephone support and online connectivity. Progent can make available Cisco certified CCIE network engineers and CISSP and ISSAP certified security professionals to assist you with the toughest network issues.
Progent bills for phone support on a per-minute basis. As a result, you pay only for services delivered. Progent requires no initialization surcharge. Many online service organizations demand large minimum payments or bill for each fifteen minutes or longer. Progent's fine granularity and straightforward pricing model eliminate big tabs for fast solutions.
UNIX, Cisco Infrastructure, Windows, and Network Security Experts
Progent's remote consulting professionals have expertise in a wide range of disciplines. This scope of technical skills makes it possible to handle almost any crisis likely to take place in a small company network. Certificates earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also provides the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include CISM Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of computer technology including system architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.Progent's UNIX and Linux support engineers can provide emergency online help resolving problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux.
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Premier Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network engineers, and certifies a person's technical knowledge at the expert level. CCIEs can resolve even the most difficult problems associated with network planning, integration, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in identifying problems with IOS Software network management utilities and coming up with alternate approaches or installing software updates to correct problems. CCIEs are an exceptional value since their depth of expertise enables them to resolve the most intractable problems rapidly. In common cases, less qualified engineers can struggle with the same problems for hours or days.Progent is among the few support providers that makes CCIEs available to support small and medium sized businesses. Progent offers fast contact with a CCIE by telephone so that you can get timely support for complex network problems that are hurting business efficiency but are beyond the experience of your ordinary network maintenance resources. Progent's CCIE support experts can tie into your environment using state-of-the-art on-line troubleshooting technology in order to provide quick and affordable analysis and remediation of urgent network problems. To find out how to talk to a Progent CCIE for timely assistance with your network, go to Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus security and VPN products.
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Authorized Windows Expertise
Progent's Microsoft-certified remote service experts offer network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 troubleshooting, SharePoint 2016 migration and hybrid integration consulting, SharePoint 2019 planning and configuration, Microsoft Teams upgrade support, Skype for Business Server migration support, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration. -
CISM and CISSP Certified System Security Specialists
Progent can provide accredited CISM and ISSAP security consultants to deliver a range of security services that can strengthen the protection of your UNIX/Linux environment against assaults or help you to recuperate rapidly from a breach. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious attacks; setting up firewalls; establishing safe techniques for off-site and mobile access; protecting your messaging system against spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has refined an extensive array of utilities and mechanisms that enable the Remote Support Team to deliver the highest quality of remote services. Progent offers protected VPN access support for gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online access permits the consultants of Progent's Technical Response Center to connect to your network remotely without compromising network security. Progent's highly evolved service reporting system keeps comprehensive records for all provided support. Each authorized Progent staff engineer has full access to all the details of services provided by any staff member to each client. This database of problems and resolutions, as well as false alarms and mistakes, is structured as an easily retrievable proprietary database that allows Progent's technical experts to communicate their knowledge company-wide to make sure that the overall efficiency of Progent's technical support improves daily.
Also, Progent offers nationwide online monitoring support powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating potential problems before they result in downtime, automated monitoring can minimize stressful and costly service crises.
Help Desk Call Center Support and Outsourcing
Progent provides three basic types of Help Desk services including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your existing Helpdesk resources), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux professionals offers your clients convenient contact with a dependable support resource with extensive experience providing telephone-based help and remote access repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a positive image as a solid contributor to company performance, and Progent's goal is to resolve and not simply report problems.
How to Contact Progent's Online Service Experts
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Mac products, go to Progent's urgent phone-based help, telephone
An index of content::
ProSight Remote Network Infrastructure Monitoring Online Consulting
IP Address Management Information Technology Consulting
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance problems.
CISSP-ISSEP Security Professionals
CISSP-ISSEP Security Consulting Services
Progent's CISSP-premier network security experts can assist businesses of any size with any facet of IT security. Progent can help create cost-effective cybersecurity systems that protect a small business from modern malware attacks or Progent can plan, configure, and manage a comprehensive security environment for hybrid enterprise networks that accommodate local, remote, and mobile clients accessing network resources spread over a mix of physical sites and public and private clouds.
Services Exchange Server 2010 Upgrade
Microsoft Exchange Server 2010 Migration Professionals
Progent can provide comprehensive support for every phase of your Exchange Server 2010 upgrade with services that include end-to-end project management services, site prep, project planning, cost estimates of new software licenses and hardware needed, suggested sourcing, system verification at client site or at Progent's test facility, setting up temporary coexistence between Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, deactivating the previous servers, and training for customer's support group and end users.
Remote Professionals Work from Home
Professional Telecommuter Integration
Progent has two decades of background assisting small and mid-size businesses to design, install, optimize, manage, and troubleshoot IT networks that support teleworkers.
Hyper-V 3.0 Virtual Network Engineer
Professionals Windows Server 2012 R2 Hyper-V 3.0
Progent's certified professionals can help you analyze the potential advantages of Hyper-V-powered server virtualization for your company, perform pilot implementations to verify Hyper-V's operation with your production software, assess your network infrastructure for smooth operation with virtual server technology, help you in moving to Windows Server 2008 and setting up Hyper-V, train your network management staff to monitor and administer Hyper-V, offer expert consulting help for enhancing the protection of your virtual machines, design and validate disaster recovery processes that maximize network uptime, and deliver ongoing consulting and maintenance including affordable online repair and comprehensive Help Desk outsourcing.
Catalyst Switch VLAN IT Consultants
24-Hour Catalyst 2960 Switch Computer Consultant
With Catalyst switches for small and medium-sized companies, Cisco enables companies to gain all the benefits of bringing smart traffic control to their IT infrastructures. Cisco's Catalyst switch technology makes it possible to enable features to make your IT network highly available to handle time-critical requirements, scalable to support growth, secure enough to guard confidential data, and capable of differentiating and controlling traffic flows to streamline system performance. Progent's CCIE and CCNP certified engineers can show you how to select and deploy Catalyst switches that make sense for your business. In addition, Progent's CISM certified security consultants can help you develop a comprehensive protection policy and set up Cisco Catalyst switches so they help enforce your security strategy. Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
Supplemental Staffing Online Consulting
24/7 Short Term IT Staffing Services Technology Consulting Services
Progent's short-term IT staffing services enable organizations to meet the need for network support personnel without dealing with the costs and delays associated with identifying and hiring reliable technical help and without increasing your permanent workforce.
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