Progent provides nationwide online help and consulting services for businesses that operate UNIX, Linux, or Sun Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft Windows technology. Remote technical support offers maximum return for your information technology budget by extending user efficiency and limiting the hours billed for computer repair services. Sophisticated online support utilities and skilled technicians and engineers allow Progent to solve most IT problems rapidly without wasting time and money by traveling to your location. In most of cases your network issues can be remediated by telephone or through a combination of telephone support and remote access. Progent can make available Cisco certified CCIE network experts and CISA premier security professionals to assist with the most difficult network problems.
Progent charges for remote service per minute. As a result, you are billed exclusively for services received. Progent asks for no initialization charge. Many remote support organizations demand large minimum fees or bill for every quarter hour or longer. Progent's fine granularity and simple billing policy eliminate large tabs for speedy fixes.
UNIX/Linux, Cisco, Microsoft Windows, and System Security Expertise
Progent's online consulting engineers have certified skills in a wide array of disciplines. This scope of technical skills makes it possible to manage virtually any crisis likely to occur in a small business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.
To support customers with multi-platform networks, Progent also provides the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and CISSP-ISSAP consultants.
Progent's Online Support Technologies
UNIX, Linux, Solaris, and macOS and Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad spectrum of computer technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and migration from legacy systems to Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance resolving anomalies affecting UNIX/Linux systems based on popular versions of UNIX such as:
macOS and Mac OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SGI/Irix or important Linux distributions including
Certified Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking engineers, and indicates an individual's technical skills at the expert level. CCIEs can handle even the most difficult problems associated with network design, integration, management, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration tools and developing alternate approaches or obtaining software patches to correct problems. CCIEs represent an excellent value since their deep experience allows them to fix the most intractable problems rapidly. In many instances, less qualified consultants can wrestle with identical problems for hours or days.
Progent is one of the rare support firms that makes CCIEs accessible to help small and medium sized companies. Progent offers fast access to a CCIE by phone so that you can get timely support for complex network issues that are impacting worker productivity but are outside the experience of your ordinary IT maintenance resources. Progent's CCIE engineers can tie into your network via sophisticated remote support technology in order to provide quick and economical analysis and remediation of urgent system trouble. To find out how to talk to a Progent CCIE for immediate help with your IT infrastructure, visit Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus protection and Virtual Private Network technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service engineers can provide computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint 2013 development,
Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Certified System Security Experts
Progent can give you access to accredited CISM and CISSP security engineers to deliver a range of system protection services to enhance the defenses of your UNIX environment against assaults or assist you to recover quickly from a breach. Security solutions available from Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; configuring firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent has fine tuned an advanced set of tools and mechanisms that allow the Remote Support Team to deliver world-class online services. Progent provides protected Virtual Private Network connectivity support for gateways from a variety of sources including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote access permits the consultants of Progent's online support team to link to your network without compromising network security. Progent's advanced service reporting system keeps comprehensive histories for all provided support. Each certified Progent staff consultant has full availability of to all the details of support delivered by any team engineer to each customer. This archive of problems and resolutions, plus false alarms and mistakes, is structured as an easily searchable proprietary knowledge base that enables Progent's technical professionals to share their knowledge with the whole team to ensure that the general efficiency of Progent's support expands continuously.
In addition, Progent can provide country-wide online monitoring services based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so your computer maintenance is proactive and automated. By anticipating emerging issues before they cause network outages, automated monitoring can avoid stressful and expensive network breakdowns.
Help Desk Call Center Support
Progent offers several essential types of Help Desk services including Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a transparent extension of your existing Helpdesk resources), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals gives your clients easy contact with a reliable technical resource with years of background delivering phone help and remote access troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Help Desk a respected reputation as a key contributor to company productivity, and Progent's target is to fix and not merely report problems.
How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Mac networking, go to Progent's urgent phone-based support, call 1-800-993-9400, or see Contact Progent.