Progent provides national remote technical support and troubleshooting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose IT systems feature a mix of UNIX and Microsoft technology. Remote network consulting provides maximum leverage for your information technology budget by extending user efficiency and limiting the hours charged for computer repair services. Sophisticated online support tools and experienced technicians and consultants combine to enable Progent to solve the majority of network issues quickly without wasting time and money by traveling to your site. In most of cases your IT problems can be dealt with by telephone or via a mix of telephone support and online connectivity. Progent can make available Cisco certified CCIE network engineers and CISSP and ISSAP certified security professionals to assist you with the toughest network issues.
Progent bills for phone support on a per-minute basis. As a result, you pay only for services delivered. Progent requires no initialization surcharge. Many online service organizations demand large minimum payments or bill for each fifteen minutes or longer. Progent's fine granularity and straightforward pricing model eliminate big tabs for fast solutions.
UNIX, Cisco Infrastructure, Windows, and Network Security Experts
Progent's remote consulting professionals have expertise in a wide range of disciplines. This scope of technical skills makes it possible to handle almost any crisis likely to take place in a small company network. Certificates earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also provides the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include CISM Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's Remote Support Technologies
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of computer technology including system architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency online help resolving problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
fedora Linux, and
Premier Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network engineers, and certifies a person's technical knowledge at the expert level. CCIEs can resolve even the most difficult problems associated with network planning, integration, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in identifying problems with IOS Software network management utilities and coming up with alternate approaches or installing software updates to correct problems. CCIEs are an exceptional value since their depth of expertise enables them to resolve the most intractable problems rapidly. In common cases, less qualified engineers can struggle with the same problems for hours or days.
Progent is among the few support providers that makes CCIEs available to support small and medium sized businesses. Progent offers fast contact with a CCIE by telephone so that you can get timely support for complex network problems that are hurting business efficiency but are beyond the experience of your ordinary network maintenance resources. Progent's CCIE support experts can tie into your environment using state-of-the-art on-line troubleshooting technology in order to provide quick and affordable analysis and remediation of urgent network problems. To find out how to talk to a Progent CCIE for timely assistance with your network, go to Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus security and VPN products.
Authorized Windows Expertise
Progent's Microsoft-certified remote service experts offer network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 troubleshooting,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration,
Microsoft Teams upgrade support,
Skype for Business Server migration support, Lync Server management and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Certified System Security Specialists
Progent can provide accredited CISM and ISSAP security consultants to deliver a range of security services that can strengthen the protection of your UNIX/Linux environment against assaults or help you to recuperate rapidly from a breach. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious attacks; setting up firewalls; establishing safe techniques for off-site and mobile access; protecting your messaging system against spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has refined an extensive array of utilities and mechanisms that enable the Remote Support Team to deliver the highest quality of remote services. Progent offers protected VPN access support for gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online access permits the consultants of Progent's Technical Response Center to connect to your network remotely without compromising network security. Progent's highly evolved service reporting system keeps comprehensive records for all provided support. Each authorized Progent staff engineer has full access to all the details of services provided by any staff member to each client. This database of problems and resolutions, as well as false alarms and mistakes, is structured as an easily retrievable proprietary database that allows Progent's technical experts to communicate their knowledge company-wide to make sure that the overall efficiency of Progent's technical support improves daily.
Also, Progent offers nationwide online monitoring support powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating potential problems before they result in downtime, automated monitoring can minimize stressful and costly service crises.
Help Desk Call Center Support and Outsourcing
Progent provides three basic types of Help Desk services including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your existing Helpdesk resources), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux professionals offers your clients convenient contact with a dependable support resource with extensive experience providing telephone-based help and remote access repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a positive image as a solid contributor to company performance, and Progent's goal is to resolve and not simply report problems.
How to Contact Progent's Online Service Experts
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Mac products, go to Progent's urgent phone-based help, telephone 1-800-993-9400, or visit Contact Progent.