Fast Online Technical Support for UNIX, Linux, or Sun SolarisProgent offers national online help and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft products. Remote IT help provides optimum return for your IT budget by extending user efficiency and limiting the hours charged for computer analysis and repair. Advanced online access utilities and skilled service specialists and engineers combine to enable Progent to solve the majority of IT problems quickly without wasting time and dollars by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or via a combination of phone support and online network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISA and CISM certified security professionals to help you with the most difficult system problems.

Progent bills for remote service per minute. As a result, you are charged just for services delivered. Progent imposes no initialization surcharge. Many remote service companies demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity and straightforward pricing policy save you from large bills for speedy solutions.

UNIX, Cisco CCIE, Windows, and System Security Support
Progent's remote support professionals have certified skills in a broad array of technologies. This scope of capability allows Progent's consultants to manage almost any emergency likely to occur in a small company network. Certifications earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.

To support clients with multi-OS networks, Progent also provides the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include CISM Engineers, Certified Information Systems Security Professional (CISSP) security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X remote consulting services address a wide array of computer technology such as network infrastructure, email solutions, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server economization and simplified administration, and transitioning from legacy systems to Windows or Linux-based environments. Progent's team-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including: macOS and OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo.

  • Certified Cisco CCIE Consultants
    The CCIE credential is the top recognition for networking professionals, and indicates an individual's networking skills at the expert level. CCIEs can resolve the most complex problems encountered in network design, integration, management, security, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or obtaining software updates to fix problems. CCIEs represent an exceptional value since their depth of experience allows them to resolve the most intractable problems quickly. In common instances, less qualified engineers can struggle with the same tasks for many hours or even days.

    Progent is one of the few consulting providers that makes CCIEs accessible to assist small and medium sized businesses. Progent offers quick contact with a CCIE by phone so that you can get immediate help for complex network issues that are hurting business productivity but are outside the experience of your local network support resources. Progent's CCIE engineers can connect to your network by means of secure remote troubleshooting technology in order to perform quick and economical diagnosis and repair of critical system problems. To find out how to get in touch with a Progent CCIE for timely assistance with your network, visit Urgent Support.

    Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading selection of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus protection and Virtual Private Network technology.

  • Authorized MS Windows Support
    Progent's Microsoft-premier remote service professionals can deliver computer repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist your company with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 Server integration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and configuration, Microsoft Teams integration consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and CISSP Certified System Security Experts
    Progent can provide certified CISM and ISSAP security engineers to deliver a variety of security services to strengthen the defenses of your UNIX/Linux network against internal or external threats or assist your business to recover rapidly from a penetration. Security solutions available from Progent include: comprehensive security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile access; protecting your messaging system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent's Remote Technical Support Tools
Progent has fine tuned an advanced array of tools and technologies that allow the Remote Support Team to deliver world-class online services. Progent offers secure Virtual Private Network access support for gateways from a variety of sources including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access permits the consultants of Progent's Technical Response Center to link to your network remotely without violating system security. Progent's highly evolved service reporting application keeps thorough records for all delivered support. Each authorized Progent staff engineer has full access to all the specifics of support delivered by any staff member to every client. This archive of problems and resolutions, plus false alarms and miscues, is structured as an easily searchable proprietary knowledge base that allows Progent's technical professionals to share their experiences with the whole team to ensure that the general efficiency of Progent's support improves continuously.

Also, Progent offers nationwide online monitoring services powered by System Center Operations Manager, adapted by Progent to accommodate your environment so your computer support is proactive and automated. By detecting potential problems before they cause downtime, remote monitoring can minimize stressful and expensive service breakdowns.

Help Desk Outsourcing
Progent provides several essential types of Helpdesk services including Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless supplement to your existing Help Desk resources), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux professionals gives your clients easy contact with a reliable support resource with extensive background providing phone support and online troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Call Center a positive image as a key contributor to business productivity, and Progent's target is to resolve and not merely report problems.

How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with UNIX/Linux technology, visit Progent's emergency phone-based help, phone 1-800-993-9400, or refer to Contact Progent.

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