Progent offers national urgent phone support and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX and Microsoft products. Online network consulting provides maximum return for your IT budget by extending user efficiency and limiting the time charged for network repair services. Sophisticated online access utilities and skilled service specialists and consultants combine to enable Progent to solve most IT issues quickly without wasting time and money by traveling to your location. In most of cases your network problems can be dealt with by telephone or via a combination of telephone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to help with the most difficult system problems.
Progent bills for telephone-based service per minute. Consequently, you are billed just for services delivered. Progent requires no initialization surcharge. Many remote service companies demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity and straightforward billing policy save you from big tabs for speedy solutions.
UNIX, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's remote support engineers have expertise in a broad range of technologies. This breadth of technical skills makes it possible to manage almost any crisis likely to occur in a small business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.
To support customers with mixed-OS environments, Progent also offers access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's UNIX/Linux consultants can offer urgent remote help troubleshooting problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as: macOS and OS X, Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including RedHat Linux, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux.
Progent is among the few service firms that makes CCIEs accessible to support small and medium sized companies. Progent can provide fast contact with a CCIE by telephone so that you can receive timely help for urgent network problems that are hurting worker efficiency but are beyond the scope of your local IT maintenance providers. Progent's CCIE engineers can tie into your environment using sophisticated remote support tools in order to perform fast and affordable diagnosis and repair of urgent network problems. To find out how to talk to a Progent CCIE for immediate help with your IT infrastructure, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as protection and VPN solutions.
In addition, Progent can provide nationwide remote monitoring services powered by System Center Operations Manager, customized by Progent for your business so your network support is proactive rather than reactive. By anticipating emerging issues before they cause network outages, remote monitoring can avoid stressful and costly network crises.
Help Desk Call Center Support
Progent offers three basic programs for Helpdesk support including Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Help Desk Support Services (a seamless extension of your current Helpdesk team), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals offers your customers convenient contact with a reliable technical resource with extensive background delivering phone support and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Call Center a positive reputation as a key contributor to company performance, and Progent's goal is to fix rather than simply record problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with UNIX/Linux networking, go to Progent's emergency online help, call