Progent provides nationwide online technical support and consulting services for businesses who operate UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX and Microsoft products. Online network consulting provides optimum return for your IT budget by preserving client productivity and shortening the time charged for computer repair services. Advanced online access tools and experienced technicians and engineers combine to enable Progent to solve most network problems quickly without needlessly expending time and dollars by making trips to your site. In most of cases your network issues can be remediated by telephone or via a mix of telephone support and online access. Progent can make available Cisco certified CCIE network engineers and CISSP certified security specialists to help with the most difficult network problems.
Progent bills for remote help per minute. As a result, you are charged only for services received. Progent asks for no startup charge. Many remote support organizations demand substantial minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and simple billing model avoid big tabs for quick solutions.
UNIX/Linux, Cisco Infrastructure, MS Windows, and System Security Support
Progent's remote support professionals have expertise in a broad range of technologies. This breadth of technical skills allows Progent's consultants to manage virtually any emergency likely to take place in a small business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-OS environments, Progent also offers the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) security experts, and CISSP-ISSAP engineers.
Progent's Remote Service Technologies
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X remote support services address a broad spectrum of computer technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to MS Windows or Linux environments. Progent's team-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency online help resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
macOS and Mac OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as
Debian GNU/Linux and
Premier Cisco CCIE Engineers
The CCIE certification is the premier recognition for networking engineers, and certifies an individual's technical skills at the expert level. CCIEs can handle even the most difficult issues surrounding network planning, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing workarounds or installing software patches to fix problems. CCIEs are an excellent value since their deep experience enables them to resolve the most complex problems quickly. In many instances, less qualified consultants can struggle with identical tasks for many hours or days.
Progent is among the few support organizations that makes CCIEs available to help small and medium sized businesses. Progent offers quick access to a CCIE by telephone so that you can get timely support for complex network problems that are hurting business efficiency but are outside the scope of your local network maintenance personnel. Progent's CCIE support experts can connect to your network using state-of-the-art on-line support technology in order to perform quick and affordable diagnosis and repair of critical network problems. To find out how to get in touch with a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus protection and Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-expert remote support engineers can provide computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 upgrade support, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials cloud integration.
CISM and CISSP Certified Network Security Experts
Progent can give you access to qualified CISM and CISSP security engineers to offer a variety of security solutions that can enhance the defenses of your UNIX/Linux network against attacks or assist your business to recuperate quickly from a penetration. Security solutions available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent has fine tuned an extensive array of utilities and technologies that enable the Remote Support Team to deliver world-class online help. Progent offers secure VPN access support for gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN online access allows the consultants of Progent's Technical Response Center to link to your system remotely without compromising system security. Progent's advanced customer support management application includes comprehensive records for all delivered support. Each authorized Progent team engineer has complete access to all the details of services provided by any staff member to each customer. This history of issues and fixes, as well as false alarms and miscues, is structured as an easily searchable internal knowledge base that allows Progent's support professionals to share their knowledge with the whole team to ensure that the general effectiveness of Progent's technical support improves daily.
Also, Progent can provide nationwide remote monitoring support based on System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so that your computer support is proactive and automated. By anticipating possible problems before they result in network outages, system monitoring can minimize stressful and expensive network crises.
Help Desk Call Center Outsourcing
Progent offers several essential types of Help Desk services including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Help Desk Support Services (a transparent supplement to your current Helpdesk resources), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux professionals offers your customers convenient contact with a reliable technical group with years of background delivering phone support and remote access troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Help Desk a respected image as a solid contributor to business productivity, and Progent's goal is to resolve and not simply report problems.
How to Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Solaris, or Mac networking, go to Progent's nationwide phone-based help, telephone 1-800-993-9400, or go to Contact Progent.