Progent provides nationwide remote help and troubleshooting services for companies that run UNIX or Linux environments or whose information systems feature a mix of UNIX/Linux and Microsoft products. Online technical support offers optimum return for your IT dollar by protecting client efficiency and limiting the hours charged for computer analysis and repair. Sophisticated online access technology and experienced service specialists and consultants allow Progent to handle the majority of IT issues quickly without wasting time and dollars by traveling to your location. In most of cases your network problems can be dealt with by telephone or through a combination of telephone support and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM certified security professionals to help with the most difficult network problems.
Progent charges for phone support by the minute. As a result, you are charged exclusively for services delivered. Progent imposes no startup charge. Many online service companies demand large minimum fees or bill for each fifteen minutes or longer. Progent's small granularity and straightforward billing policy avoid large invoices for quick solutions.
UNIX/Linux, Cisco, MS Windows, and Network Security Support
Progent's remote consulting engineers have certified skills in a broad array of technologies. This breadth of capability allows Progent's consultants to handle almost any crisis likely to occur in a small business information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To support clients with multi-OS environments, Progent also offers the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Remote Service Tools
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as network architecture, messaging systems, network and operational security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from older applications to MS Windows or Linux-based solutions. Progent's team-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based help diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
macOS and OS X,
IBM AIX OS,
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as
fedora Linux, and
Premier Cisco CCIE Consultants
The CCIE credential is the premier recognition for networking professionals, and certifies an individual's technical knowledge at the expert level. CCIEs can handle even the most complex problems encountered in network design, deployment, administration, protection, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in identifying anomalies with IOS Software network administration utilities and developing workarounds or installing software updates to resolve problems. CCIEs represent an exceptional value because their depth of expertise enables them to fix the most intractable problems rapidly. In many instances, less qualified engineers can struggle with the same problems for hours or even days.
Progent is among the few support firms that makes CCIEs accessible to help small and mid-size businesses. Progent can provide fast access to a CCIE by telephone so that you can get immediate support for urgent network issues that are impacting worker productivity but are beyond the experience of your ordinary network support personnel. Progent's CCIE consultants can connect to your network via state-of-the-art on-line troubleshooting technology in order to provide fast and affordable diagnosis and remediation of urgent network trouble. To learn how to talk to a Progent CCIE for timely help with your IT infrastructure, visit Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert online service engineers can provide network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help your company with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 upgrade support, Exchange 2013 configuration,
Exchange 2010 troubleshooting,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 design and configuration,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
CISM and CISSP Certified Network Security Specialists
Progent can give you access to qualified CISM and ISSAP security consultants to offer a range of system protection solutions to strengthen the protection of your UNIX environment against assaults or assist you to recover rapidly from a penetration. Security solutions available from Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile access; protecting your messaging system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent has fine tuned an advanced set of utilities and mechanisms that enable the Remote Support Team to deliver the highest quality of remote services. Progent provides secure VPN connectivity support for gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote access permits the engineers of Progent's online support team to connect to your system remotely without violating system security. Progent's highly evolved service management application includes thorough records for all provided service. Each authorized Progent team engineer has complete availability of to all the details of services delivered by any staff member to every customer. This database of issues and resolutions, as well as false alarms and miscues, is structured as an easily searchable proprietary knowledge base that enables Progent's technical professionals to share their experiences company-wide to ensure that the overall effectiveness of Progent's support expands daily.
In addition, Progent offers nationwide remote monitoring services powered by System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so your computer support is proactive and automated. By detecting emerging problems before they cause downtime, remote monitoring can minimize disruptive and costly service crises.
Call Center Outsourcing
Progent offers three basic types of Helpdesk services including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Call Center staff), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX experts offers your customers convenient contact with a reliable support resource with extensive experience delivering telephone-based support and online troubleshooting for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a positive reputation as a key contributor to company productivity, and Progent's goal is to resolve and not simply record problems.
How to Contact Progent's Remote Support Experts
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Mac networking, go to Progent's urgent online help, telephone 1-800-993-9400, or go to Contact Progent.