Progent provides nationwide remote phone support and consulting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX/Linux and Microsoft products. Remote IT help provides maximum return for your information technology dollar by preserving user efficiency and limiting the hours charged for network repair services. Sophisticated remote support utilities and experienced technicians and consultants combine to enable Progent to handle most IT problems rapidly without needlessly expending time and dollars by traveling to your site. In most of cases your network problems can be remediated by telephone or via a combination of phone help and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP and ISSAP certified security specialists to help you with the toughest system problems.
Progent charges for phone service per minute. As a result, you are billed just for services delivered. Progent asks for no service activation surcharge. Many online service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity and straightforward pricing model do away with large bills for fast solutions.
UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and Network Security Expertise
Progent's online consulting professionals have certified skills in a broad range of disciplines. This scope of technical skills makes it possible to handle almost any crisis likely to occur in a small company information system. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support customers with mixed-platform networks, Progent also offers the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager consultants, CISSP security specialists, and CISSP-ISSAP engineers.
Progent's Online Support Technologies
UNIX/Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a wide array of information technology including network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency online help analyzing anomalies within UNIX/Linux networks based on popular variants of UNIX including:
macOS and OS X,
IBM AIX Open UNIX,
Silicon Graphics IRIX or major Linux distributions such as
Certified Cisco CCIE Engineers
The CCIE credential is the premier recognition for network consultants, and certifies a person's technical knowledge at the expert level. CCIEs can handle even the most challenging issues surrounding network design, deployment, administration, protection, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in identifying anomalies with Cisco IOS Software network management utilities and coming up with workarounds or obtaining software patches to fix problems. CCIEs are an excellent value because their depth of expertise allows them to fix the most complex problems rapidly. In many cases, less qualified engineers can wrestle with identical problems for hours or even days.
Progent is among the rare support organizations that makes CCIEs accessible to support small and mid-size businesses. Progent offers quick contact with a CCIE by phone so that you can get immediate help for urgent network issues that are impacting worker efficiency but are outside the experience of your ordinary IT maintenance resources. Progent's CCIE support experts can tie into your network by means of state-of-the-art on-line support tools in order to provide fast and economical diagnosis and remediation of urgent system problems. To find out how to get in touch with a Progent CCIE for timely help with your IT infrastructure, visit Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as security and Virtual Private Network products.
Authorized MS Windows Support
Progent's Microsoft-expert online service professionals offer computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can assist you with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server upgrade support, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 troubleshooting,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and integration,
Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Certified Network Security Experts
Progent can give you access to accredited CISM and CISSP security consultants to offer a range of security solutions that can improve the protection of your UNIX network against attacks or help you to recuperate rapidly from a penetration. Security solutions offered by Progent include: in depth security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent has refined an extensive array of tools and technologies that enable the Technical Response Center to deliver the highest quality of remote services. Progent provides protected VPN access support for VPN gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN remote connectivity allows the consultants of Progent's online support team to connect to your system without compromising network security. Progent's sophisticated service reporting application includes comprehensive records for all provided support. Each authorized Progent team consultant has complete availability of to all the details of support delivered by any staff engineer to every client. This database of issues and fixes, plus false alarms and miscues, is organized as a readily searchable proprietary knowledge base that allows Progent's support professionals to share their knowledge company-wide to ensure that the overall efficiency of Progent's technical support improves daily.
Also, Progent can provide nationwide remote monitoring support based on System Center Operations Manager, customized by Progent for your environment so your network maintenance is proactive and automated. By anticipating possible issues before they cause network outages, remote monitoring can avoid disruptive and expensive service breakdowns.
Help Desk Support and Outsourcing
Progent provides three basic types of Helpdesk support including Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (a transparent supplement to your existing Help Desk team), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX professionals offers your clients easy contact with a reliable technical group with years of background delivering phone help and remote access repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Helpdesk a positive image as a key contributor to company performance, and Progent's goal is to resolve rather than merely report problems.
How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or Mac products, visit Progent's nationwide phone-based help, telephone 1-800-993-9400, or refer to Contact Progent.