macOS and OS X, Linux, Solaris Consulting
UNIX Integration and Support:
Fast Online Consulting for UNIX
Progent provides nationwide remote help and consulting services for companies who operate UNIX, Linux, or Sun Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft Windows products. Online network consulting offers maximum leverage for your IT dollar by protecting user efficiency and shortening the hours billed for network analysis and repair. Advanced remote access tools and skilled technicians and consultants combine to enable Progent to handle the majority of network problems quickly without needlessly expending time and dollars by making trips to your location. In most of situations your IT issues can be remediated over the phone or through a combination of telephone help and online network analysis. Progent can put you in touch with Cisco CCIE network experts and CISA certified security specialists to assist with the most challenging network issues.
Progent bills for telephone-based help on a per-minute basis. This means you owe just for services received. Progent asks for no service activation surcharge. Many remote service companies impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and straightforward billing model save you from big invoices for speedy repairs.
UNIX, Cisco Infrastructure, Microsoft Windows, and Network Security Support
Progent's remote support professionals have certified skills in a wide range of disciplines. This breadth of capability makes it possible to handle almost any emergency likely to occur in a small business network. Certificates earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with multi-OS environments, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include CISM Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional engineers.
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UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X phone-based support services address a broad spectrum of information technology such as network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy administration, and migration from legacy applications to Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.Progent's UNIX and Linux support engineers can provide urgent remote assistance resolving anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as RedHat, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo.
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Certified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network consultants, and indicates a person's technical knowledge at the expert level. CCIEs can resolve even the most complex problems associated with network design, deployment, administration, security, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and developing workarounds or installing software patches to correct problems. CCIEs are an excellent value since their deep experience enables them to solve the most intractable problems rapidly. In common cases, less qualified consultants can struggle with the same problems for many hours or even days.Progent is one of the rare consulting firms that makes CCIEs available to assist small and medium sized companies. Progent offers quick contact with a CCIE by phone so that you can receive timely help for complex network problems that are hurting business productivity but are beyond the experience of your local network support resources. Progent's CCIE engineers can connect to your network via the latest remote support tools in order to perform fast and economical diagnosis and repair of critical network trouble. To learn how to get in touch with a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading catalog of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus protection and VPN technology.
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Certified Windows Experts
Progent's Microsoft-expert online service engineers offer computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a wide variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration consulting services, SharePoint 2019 planning and configuration, Microsoft Teams configuration support, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration. -
CISM and ISSAP Premier Network Security Experts
Progent can provide qualified CISM and ISSAP security consultants to deliver a range of system protection services to enhance the defenses of your UNIX/Linux environment against internal or external threats or help you to recuperate quickly from a breach. Security services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your email system from spam and DHA attacks; and offering 24x7 network monitoring.
Progent has refined an extensive array of tools and mechanisms that enable the Remote Support Team to deliver the highest quality of online services. Progent provides secure VPN connectivity support for VPN gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity allows the consultants of Progent's online support team to link to your network remotely without compromising system security. Progent's sophisticated customer support reporting system includes thorough histories for all provided support. Each authorized Progent staff consultant has full availability of to all the details of support delivered by any team member to every client. This archive of issues and fixes, plus false alarms and miscues, is structured as an easily retrievable proprietary database that allows Progent's support professionals to share their knowledge with the whole team to ensure that the general efficiency of Progent's support expands daily.
Also, Progent can provide nationwide online monitoring support powered by System Center Operations Manager, configured by Progent for your environment so your computer support is proactive rather than reactive. By anticipating potential issues before they result in network outages, automated monitoring can avoid disruptive and expensive service crises.
Call Center Support and Outsourcing
Progent provides several basic types of Help Desk services : Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless extension of your current Helpdesk resources), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux experts offers your customers instant contact with a dependable support resource with years of experience providing telephone-based help and online troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a respected reputation as a solid contributor to business performance, and Progent's target is to resolve and not simply record problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or Mac products, go to Progent's urgent online support, call
An index of content::
At Home Workforce Collaboration Software Consulting
At Home Workers Collaboration Troubleshooting
Progent can help small and medium-size companies to implement collaboration solutions to enable their at-home workers to benefit from productive teamwork with fellow workers and clients.
Network Load Balance Outsourcing
Microsoft Windows 2003 Cluster Server Support Outsourcing
Progent’s Disaster Recovery/Business Continuity (DR/BC) consultants offer in-depth backgrounds assisting small organizations to minimize network downtime by providing cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT architecture, data backup and restore systems, and non-disruptive system maintenance. Progent’s business continuity consultants can help your company to plan and validate an efficient business continuity plan that matches your business needs and budget. Progent’s disaster recovery specialists can assist you to architect, deploy, and maintain resilient technologies such as non-stop Internet connectivity, virtualized servers, clustering, network load balancing, transparent off-site backup, and geographically dispersed data centers.
24-7 Consulting Services ProSight Data Backup and Restore Services
Consultant ProSight DPS Hybrid Cloud Backup/Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information.
Endpoint Monitoring and Reporting Online Consulting
ProSight Server and Endpoint Management Online Support
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical devices that power your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity.
Reporting Oracle RDBMS
Oracle Enterprise Manager Consulting
Progent can provide affordable online access to an authorized Oracle database administration consultant or an Oracle software programmer. Progent offers advanced database administration services for all versions of Oracle including 10g and 11g and can also help design, build, enhance, or fix Oracle database applications based on SQL and PL/SQL. Progent also can provide consulting for Data Guard and Streams replication tools and Oracle Recovery Manager.
Consult Security Inventory
24-Hour Information Risk Assessment Technology Professional
Progent provides small businesses two ultra-affordable network security inventory packages that provide, for a set price, remotely administered scans of your network security profile which are analyzed by certified security engineers who assess the results of the remote scan, deliver unbiased evaluations of your current network security, and make suggestions for enhancements. Progent offers two non-overlapping security evaluation scanning packages for external and internal security scanning that are priced to meet the budgets of small businesses while offering enterprise-class assessments of your network's vulnerability to attack.
PST files and Outlook for Mac Support Outsourcing
Urgent Outlook Web App and iPad On-site Technical Support
Exchange Servers and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft premier experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can collaborate with colleagues who use Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac software can collaborate, enabling Mac users to receive and transmit messages, examine the Exchange global address list, copy addresses, synchronize appointments, and alert people to conferences with your Exchange account. Progent will make sure that your Exchange Server is properly configured and that LDAP and Outlook Web connectivity are enabled. Progent also can provide customized one-on-one Entourage training.
Nexus 9000 Switch Online Support Services
Nexus Switch Latency Integration Services
Cisco Nexus series switches are intended to deliver the speed, scale, resilience, virtualization support, density, data protection and ease of management required to act as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants are available to provide online and onsite consulting and troubleshooting expertise to assist your IT staff to create an optimal switch topology, build pilot systems to confirm your switching solution, deploy Nexus switches, create and enforce appropriate policies, perform security vulnerability tests, configure advanced monitoring and alert systems, fully utilize resources by means of virtualization technologies, analyze and repair switching and routing problems, optimize system performance, plan for expected growth, and set up the powerful high-availability (HA) features available for Cisco's Nexus family of switches. Progent's consultants can also assist you to upgrade efficiently from outdated Nexus models or Cisco Catalyst switches to up-to-date Nexus platforms.
Remote Enterprise Project Management Engineer
Project Design Professional
For advanced project management assistance, Progent can provide the services of senior information technology experts with years of experience in technology management, application development, and process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers offer project management skills to assist enterprise customers adhere to best practices to ensure that development or deployment projects are successfully completed on time and within budget.
Network Security Scan Services
Professionals Internal Network Security Scan
Progent offers two low-cost service packages designed to enable small companies to get an objective network security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, a security expert runs a comprehensive test of your network from outside your firewalled perimeter to determine potential risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional runs a system scan from an authorized machine inside your company firewall to uncover the risk to internal assaults. Both security inventory packages are set up and executed from a secured external location.
SQL Server 2016 and Excel Network Engineer
Network Consulting SQL Server Management Studio
Microsoft SQL Server 2016 offers significant enhancements in speed, scale, security, uptime, mobile computing support, and integrated analytics and reporting. New features include PolyBase for handling structured and unstructured files in one appliance for data warehousing, Hadoop integration, Always Encrypted mode, Mobile Report Publisher, and seamless control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to assist businesses of all sizes to deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.
24-Hour Solaris to Windows Migration Consulting
Solaris-Windows Upgrade Help
Progent can help you to plan and implement a smooth migration from a Sun Solaris-powered IT system to a network powered by MS Windows and capable of supporting Microsoft's powerful office productivity suites, commercial applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and application specialists can show you how to preserve your information and reduce productivity discontinuity by designing an efficient migration strategy that protects your current assets in Sun Solaris application and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of current infrastructure, transition planning and validation, Exchange migration support, data and application migration, and processor and media migration and consolidation.
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