macOS and OS X, Linux, Solaris Consulting

Progent offers nationwide urgent help and consulting services for businesses who run UNIX or Linux environments or whose information systems include a combination of UNIX/Linux and Microsoft Windows products. Remote IT help offers optimum return for your IT budget by preserving client efficiency and shortening the time charged for computer repair services. Sophisticated online access utilities and experienced service specialists and engineers combine to enable Progent to solve most network issues quickly without wasting time and money by traveling to your site. In the vast majority of cases your IT problems can be dealt with by telephone or through a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP premier security specialists to help you with the most difficult system problems.

Progent charges for online help per minute. Because of this, you are invoiced only for services delivered. Progent imposes no initialization charge. Many remote service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity and straightforward billing policy eliminate large tabs for fast fixes.

UNIX/Linux, Cisco Infrastructure, Windows, and Network Security Experts
Progent's remote support professionals have expertise in a broad array of disciplines. This scope of technical skills allows Progent's consultants to handle virtually any crisis likely to take place in a small company information system. Certifications held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.

To support clients with multi-platform networks, Progent also provides the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include CISM Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

• UNIX, Linux, Solaris, and macOS and Mac OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad range of information technology including system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy administration, and migration from legacy systems to Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can provide urgent remote help resolving problems affecting UNIX/Linux networks powered by popular versions of UNIX such as: macOS and Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux distributions such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora, and Gentoo Linux.

• Premier Cisco Infrastructure Engineers
  The CCIE certification is the top recognition for networking professionals, and indicates an individual's networking skills at the master level. CCIEs can handle the most complex issues surrounding network design, integration, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or installing software updates to resolve problems. CCIEs represent an exceptional value since their depth of experience enables them to solve the most complex problems rapidly. In common instances, less seasoned engineers can wrestle with identical problems for many hours or even days.

  Progent is one of the rare consulting organizations that makes CCIEs available to help small and mid-size companies. Progent offers quick access to a CCIE by phone so that you can receive immediate help for complex network issues that are hurting business efficiency but are outside the scope of your local network support resources. Progent's CCIE engineers can tie into your network by means of the latest remote troubleshooting technology in order to perform quick and affordable analysis and repair of urgent network trouble. To learn how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, go to Urgent Support.

  Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus security and Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert online support experts can deliver computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help your company with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 upgrade support, Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint 2019 design and integration, Microsoft Teams upgrade consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

• CISM and ISSAP Premier Network Security Professionals
  Progent can provide qualified CISM and ISSAP security consultants to offer a range of security services to improve the protection of your UNIX/Linux network against attacks or help you to recuperate quickly from a breach. Security services offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; designing safe architectures for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

In addition, Progent offers nationwide remote monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating possible issues before they cause network outages, remote monitoring can avoid stressful and expensive service crises.

Help Desk Support
Progent provides three basic types of Helpdesk services including Microsoft and UNIX Call Center Outsourcing Services, Virtual Helpdesk Services (which are a transparent supplement to your existing Help Desk staff), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX professionals gives your clients easy contact with a dependable technical resource with extensive experience delivering phone help and online troubleshooting for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Help Desk a respected image as a solid contributor to business productivity, and Progent's aim is to fix rather than merely record problems.

How to Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac products, visit Progent's nationwide online support, telephone 1-800-993-9400, or refer to Contact Progent.