Progent offers nationwide online phone support and troubleshooting services for businesses who operate UNIX or Linux environments or whose IT systems feature a mix of UNIX/Linux and Microsoft technology. Remote IT help offers maximum return for your information technology budget by preserving client productivity and limiting the time billed for network repair services. Sophisticated online support utilities and skilled technicians and engineers allow Progent to handle the majority of IT issues rapidly without wasting time and dollars by making trips to your site. In most of cases your network issues can be dealt with by telephone or via a mix of phone support and online access. Progent can offer the services of Cisco CCIE network experts and CISM premier security professionals to assist with the toughest network problems.
Progent bills for remote help on a per-minute basis. Consequently, you pay only for services delivered. Progent imposes no service activation charge. Many online support organizations demand substantial minimum fees or bill for every quarter hour or longer. Progent's one-minute granularity and straightforward billing model eliminate big tabs for fast repairs.
UNIX, Cisco, Microsoft Windows, and System Security Experts
Progent's remote consulting professionals have certified skills in a wide range of disciplines. This breadth of capability allows Progent's consultants to handle virtually any emergency likely to occur in a small company network. Certifications earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.
To provide assistance to clients with multi-OS networks, Progent also provides access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security resources include CISM consultants, CISSP security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Remote Technical Support Technologies
UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a broad array of computer technology such as system infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help analyzing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
SGI/Irix or major Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Premier Cisco Infrastructure Engineers
The CCIE credential is the premier recognition for network professionals, and indicates a person's technical knowledge at the expert level. CCIEs can handle even the most complex issues encountered in network planning, deployment, management, protection, and troubleshooting. CCIEs work closely with Cisco's internal engineers in identifying anomalies with IOS Software network management tools and coming up with alternate approaches or obtaining software updates to fix problems. CCIEs represent an exceptional value since their deep experience allows them to fix the most complex problems rapidly. In common instances, less qualified engineers can struggle with identical tasks for many hours or days.
Progent is one of the few service firms that makes CCIEs accessible to support small and mid-size companies. Progent can provide quick contact with a CCIE by telephone so that you can get immediate help for complex network problems that are hurting worker productivity but are beyond the scope of your local network support personnel. Progent's CCIE consultants can connect to your environment via the latest remote troubleshooting technology in order to perform fast and economical analysis and remediation of critical system problems. To find out how to contact a Progent CCIE for immediate assistance with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as protection and Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-premier online support professionals can provide computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and deployment,
Microsoft Teams upgrade support,
Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Certified Network Security Consultants
Progent can give you access to accredited CISM and CISSP security consultants to deliver a range of security services to improve the protection of your UNIX environment against internal or external threats or assist you to recuperate rapidly from a breach. Security solutions offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has refined an extensive set of tools and technologies that allow the Technical Response Center to deliver the highest quality of remote services. Progent provides protected Virtual Private Network access support for VPN gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote connectivity allows the engineers of Progent's online support team to link to your network remotely without compromising system security. Progent's advanced customer support management application includes thorough histories for all provided support. Each authorized Progent staff consultant has complete availability of to all the details of support provided by any team member to each client. This database of issues and fixes, plus false alarms and mistakes, is organized as a readily searchable internal database that allows Progent's support professionals to share their experiences company-wide to make sure that the general effectiveness of Progent's support improves continuously.
In addition, Progent offers country-wide remote monitoring services based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they result in network outages, automated monitoring can avoid disruptive and costly network breakdowns.
Help Desk Call Center Support and Outsourcing
Progent offers three basic programs for Help Desk services : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a transparent supplement to your current Call Center resources), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals gives your clients convenient access to a reliable technical resource with extensive experience providing telephone-based support and online troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Helpdesk a respected image as a key contributor to company productivity, and Progent's target is to fix and not simply report problems.
How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with UNIX/Linux networking, go to Progent's emergency phone-based support, phone 1-800-993-9400, or visit Contact Progent.