Progent offers nationwide urgent help and consulting services for companies that run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a combination of UNIX/Linux and Microsoft technology. Online IT help offers optimum leverage for your IT budget by preserving client efficiency and shortening the time charged for computer analysis and repair. Sophisticated remote access technology and experienced technicians and engineers combine to enable Progent to solve most network issues rapidly without wasting time and money by making trips to your location. In the vast majority of situations your IT issues can be dealt with by telephone or via a mix of phone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISSP and ISSAP certified security professionals to assist you with the most difficult system issues.
Progent bills for telephone-based service by the minute. Because of this, you owe just for services delivered. Progent requires no startup fee. Many online support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity and straightforward billing model eliminate large tabs for quick solutions.
UNIX, Cisco CCIE, Windows, and System Security Support
Progent's remote support professionals have certified skills in a broad range of disciplines. This scope of technical skills makes it possible to manage almost any emergency likely to take place in a small business network. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with multi-platform environments, Progent also provides access to consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager (CISM) consultants, CISSP cybersecurity specialists, and CISSP-ISSAP consultants.
Progent's Remote Support Technologies
UNIX, Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad range of computer technology including network infrastructure, email systems, network and operational security, UNIX and Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from older applications to Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency remote assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distros including
fedora Linux, and
Certified Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network engineers, and indicates a person's technical skills at the master level. CCIEs can resolve the most complex problems surrounding network planning, integration, administration, security, and troubleshooting. CCIEs work closely with Cisco's internal support staff in identifying problems with IOS Software network management tools and developing workarounds or installing software patches to fix problems. CCIEs are an excellent value because their deep experience allows them to resolve the most complex problems quickly. In many cases, less qualified engineers can wrestle with the same problems for hours or days.
Progent is one of the few service firms that makes CCIEs accessible to support small and mid-size businesses. Progent can provide quick contact with a CCIE by phone so that you can get immediate help for complex network problems that are hurting business productivity but are outside the experience of your local network support providers. Progent's CCIE engineers can connect to your network by means of state-of-the-art on-line support tools in order to perform fast and economical diagnosis and remediation of urgent network trouble. To learn how to talk to a Progent CCIE for immediate assistance with your network, go to Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as security and Virtual Private Network (VPN) technology.
Certified Windows Support
Progent's Microsoft-certified online support engineers can deliver network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 troubleshooting,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 design and deployment,
Microsoft Teams planning and deployment support,
Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Premier System Security Professionals
Progent can provide accredited CISM and ISSAP security consultants to offer a range of system protection services that can enhance the protection of your UNIX environment against internal or external threats or help you to recuperate rapidly from a breach. Security services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; setting up firewalls; establishing safe techniques for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent has fine tuned an extensive array of utilities and technologies that allow the Technical Response Center to deliver world-class online services. Progent offers secure Virtual Private Network connectivity support for VPN gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online connectivity allows the engineers of Progent's online support team to link to your network remotely without compromising system security. Progent's sophisticated service reporting system keeps comprehensive records for all provided support. Each authorized Progent staff engineer has complete availability of to all the specifics of services provided by any staff engineer to each customer. This archive of issues and resolutions, as well as false alarms and mistakes, is organized as a readily searchable proprietary knowledge base that allows Progent's technical professionals to communicate their experiences with the whole team to make sure that the general effectiveness of Progent's technical support expands daily.
Also, Progent can provide nationwide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting emerging issues before they cause network outages, remote monitoring can avoid stressful and costly service breakdowns.
Call Center Outsourcing
Progent provides several essential programs for Help Desk support : Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless supplement to your current Call Center staff), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX experts gives your clients easy access to a reliable support resource with years of background delivering phone support and remote access troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Help Desk a positive image as a solid contributor to company performance, and Progent's goal is to resolve and not merely record problems.
How to Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with UNIX/Linux products, visit Progent's nationwide remote support, phone 1-800-993-9400, or go to Contact Progent.