Progent provides nationwide remote phone support and troubleshooting services for businesses who run UNIX or Linux environments or whose IT systems include a combination of UNIX/Linux and Microsoft Windows products. Remote network consulting provides optimum leverage for your IT budget by extending user productivity and limiting the hours billed for computer analysis and repair. Sophisticated online support utilities and experienced service specialists and engineers allow Progent to solve most IT problems rapidly without needlessly expending time and money by making trips to your location. In the vast majority of situations your IT problems can be remediated by telephone or through a mix of telephone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP and ISSAP premier security professionals to help with the toughest system issues.
Progent charges for remote help per minute. This means you are billed only for services delivered. Progent imposes no startup fee. Many online service firms demand substantial minimum fees or bill for each quarter hour or longer. Progent's one-minute granularity and straightforward billing model avoid big tabs for quick repairs.
UNIX, Cisco Infrastructure, Microsoft Windows, and Network Security Expertise
Progent's remote consulting professionals have certified skills in a wide array of technologies. This scope of capability makes it possible to handle almost any emergency likely to take place in a small business information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with mixed-platform networks, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager consultants, CISSP security specialists, and Information System Security Architecture Professional consultants.
Progent's Remote Technical Support Tools
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a wide array of information technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from older systems to MS Windows or Linux environments. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based help troubleshooting anomalies affecting UNIX/Linux networks powered by leading variants of UNIX including:
macOS and Mac OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Premier Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network engineers, and indicates a person's networking skills at the master level. CCIEs can handle even the most challenging issues encountered in network design, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in identifying problems with Cisco IOS Software network administration utilities and developing alternate approaches or obtaining software patches to fix problems. CCIEs represent an exceptional value because their depth of experience allows them to fix the most complex problems quickly. In many instances, less seasoned engineers can struggle with identical problems for hours or even days.
Progent is one of the few consulting organizations that makes CCIEs available to help small and medium sized companies. Progent can provide fast access to a CCIE by phone so that you can get timely help for complex network issues that are impacting business productivity but are outside the experience of your local IT maintenance resources. Progent's CCIE engineers can connect to your network by means of the latest on-line support tools in order to provide quick and affordable diagnosis and repair of urgent system problems. To learn how to get in touch with a Progent CCIE for timely help with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading catalog of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, as well as protection and Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service experts offer computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can help you with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration expertise,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Premier Network Security Professionals
Progent can provide certified CISM and CISSP security consultants to deliver a range of security services that can strengthen the defenses of your UNIX/Linux environment against internal or external threats or help your business to recuperate rapidly from a breach. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from malicious assaults; configuring firewalls; establishing secure techniques for off-site and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent has refined an advanced set of utilities and mechanisms that allow the Remote Support Team to deliver world-class remote services. Progent provides protected VPN connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity allows the consultants of Progent's online support team to connect to your network remotely without compromising system security. Progent's highly evolved service management application includes comprehensive histories for all provided service. Each authorized Progent team consultant has full access to all the specifics of services delivered by any team member to each customer. This history of issues and resolutions, plus false alarms and miscues, is organized as a readily searchable proprietary database that allows Progent's technical professionals to communicate their knowledge with the whole team to make sure that the general quality of Progent's technical support expands daily.
In addition, Progent can provide country-wide online monitoring support based on System Center Operations Manager, customized by Progent for your environment so that your computer support is proactive and automated. By detecting potential problems before they result in network outages, remote monitoring can minimize stressful and expensive service crises.
Help Desk Call Center Support
Progent provides several basic programs for Help Desk services : Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Help Desk Support Services (which are a seamless extension of your existing Help Desk team), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX experts offers your customers easy contact with a dependable support resource with years of background delivering telephone-based support and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a respected image as a solid contributor to company performance, and Progent's target is to resolve and not merely record problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or Mac networking, visit Progent's urgent online help, call 1-800-993-9400, or visit Contact Progent.