Progent provides nationwide remote help and consulting services for companies who operate UNIX, Linux, or Sun Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft Windows products. Online network consulting offers maximum leverage for your IT dollar by protecting user efficiency and shortening the hours billed for network analysis and repair. Advanced remote access tools and skilled technicians and consultants combine to enable Progent to handle the majority of network problems quickly without needlessly expending time and dollars by making trips to your location. In most of situations your IT issues can be remediated over the phone or through a combination of telephone help and online network analysis. Progent can put you in touch with Cisco CCIE network experts and CISA certified security specialists to assist with the most challenging network issues.
Progent bills for telephone-based help on a per-minute basis. This means you owe just for services received. Progent asks for no service activation surcharge. Many remote service companies impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and straightforward billing model save you from big invoices for speedy repairs.
UNIX, Cisco Infrastructure, Microsoft Windows, and Network Security Support
Progent's remote support professionals have certified skills in a wide range of disciplines. This breadth of capability makes it possible to handle almost any emergency likely to occur in a small business network. Certificates earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with multi-OS environments, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include CISM Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional engineers.
Progent's Online Support Tools
UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X phone-based support services address a broad spectrum of information technology such as network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy administration, and migration from legacy applications to Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote assistance resolving anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
macOS and Mac OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Certified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network consultants, and indicates a person's technical knowledge at the expert level. CCIEs can resolve even the most complex problems associated with network design, deployment, administration, security, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and developing workarounds or installing software patches to correct problems. CCIEs are an excellent value since their deep experience enables them to solve the most intractable problems rapidly. In common cases, less qualified consultants can struggle with the same problems for many hours or even days.
Progent is one of the rare consulting firms that makes CCIEs available to assist small and medium sized companies. Progent offers quick contact with a CCIE by phone so that you can receive timely help for complex network problems that are hurting business productivity but are beyond the experience of your local network support resources. Progent's CCIE engineers can connect to your network via the latest remote support tools in order to perform fast and economical diagnosis and repair of critical network trouble. To learn how to get in touch with a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading catalog of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus protection and VPN technology.
Certified Windows Experts
Progent's Microsoft-expert online service engineers offer computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and configuration,
Microsoft Teams configuration support,
Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Premier Network Security Experts
Progent can provide qualified CISM and ISSAP security consultants to deliver a range of system protection services to enhance the defenses of your UNIX/Linux environment against internal or external threats or help you to recuperate quickly from a breach. Security services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your email system from spam and DHA attacks; and offering 24x7 network monitoring.
Progent has refined an extensive array of tools and mechanisms that enable the Remote Support Team to deliver the highest quality of online services. Progent provides secure VPN connectivity support for VPN gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity allows the consultants of Progent's online support team to link to your network remotely without compromising system security. Progent's sophisticated customer support reporting system includes thorough histories for all provided support. Each authorized Progent staff consultant has full availability of to all the details of support delivered by any team member to every client. This archive of issues and fixes, plus false alarms and miscues, is structured as an easily retrievable proprietary database that allows Progent's support professionals to share their knowledge with the whole team to ensure that the general efficiency of Progent's support expands daily.
Also, Progent can provide nationwide online monitoring support powered by System Center Operations Manager, configured by Progent for your environment so your computer support is proactive rather than reactive. By anticipating potential issues before they result in network outages, automated monitoring can avoid disruptive and expensive service crises.
Call Center Support and Outsourcing
Progent provides several basic types of Help Desk services : Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless extension of your current Helpdesk resources), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux experts offers your customers instant contact with a dependable support resource with years of experience providing telephone-based help and online troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a respected reputation as a solid contributor to business performance, and Progent's target is to resolve and not simply record problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or Mac products, go to Progent's urgent online support, call 1-800-993-9400, or visit Contact Progent.