Progent offers national urgent phone support and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX and Microsoft products. Online network consulting provides maximum return for your IT budget by extending user efficiency and limiting the time charged for network repair services. Sophisticated online access utilities and skilled service specialists and consultants combine to enable Progent to solve most IT issues quickly without wasting time and money by traveling to your location. In most of cases your network problems can be dealt with by telephone or via a combination of telephone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to help with the most difficult system problems.
Progent bills for telephone-based service per minute. Consequently, you are billed just for services delivered. Progent requires no initialization surcharge. Many remote service companies demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity and straightforward billing policy save you from big tabs for speedy solutions.
UNIX, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's remote support engineers have expertise in a broad range of technologies. This breadth of technical skills makes it possible to manage almost any crisis likely to occur in a small business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.
To support customers with mixed-OS environments, Progent also offers access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Remote Service Technologies
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X phone-based support services address a broad array of computer technology such as network infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent remote help troubleshooting problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
Premier Cisco CCIE Engineers
The CCIE credential is the top recognition for networking consultants, and certifies a person's networking knowledge at the expert level. CCIEs can resolve the most complex problems associated with network design, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and developing workarounds or obtaining software updates to fix problems. CCIEs represent an excellent value because their depth of experience allows them to solve the most intractable problems rapidly. In common cases, less seasoned consultants can struggle with identical problems for hours or even days.
Progent is among the few service firms that makes CCIEs accessible to support small and medium sized companies. Progent can provide fast contact with a CCIE by telephone so that you can receive timely help for urgent network problems that are hurting worker efficiency but are beyond the scope of your local IT maintenance providers. Progent's CCIE engineers can tie into your environment using sophisticated remote support tools in order to perform fast and affordable diagnosis and repair of urgent network problems. To find out how to talk to a Progent CCIE for immediate help with your IT infrastructure, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as protection and VPN solutions.
Authorized Windows Support
Progent's Microsoft-premier online service engineers can deliver network repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 troubleshooting,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and integration,
Microsoft Teams migration consulting,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Premier Network Security Specialists
Progent can provide accredited CISM and CISSP security engineers to offer a range of security services to improve the defenses of your UNIX/Linux environment against assaults or help your business to recover quickly from a breach. Security services available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; configuring firewalls; designing safe techniques for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent has refined an extensive set of tools and technologies that allow the Technical Response Center to deliver world-class online help. Progent offers secure VPN connectivity support for gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote access permits the consultants of Progent's online support team to connect to your network remotely without compromising system security. Progent's advanced service management application keeps thorough histories for all delivered service. Each authorized Progent staff consultant has full access to all the specifics of support delivered by any staff member to each client. This database of problems and resolutions, as well as false alarms and mistakes, is organized as a readily retrievable internal database that allows Progent's technical experts to communicate their experiences with the whole team to ensure that the overall effectiveness of Progent's support expands continuously.
In addition, Progent can provide nationwide remote monitoring services powered by System Center Operations Manager, customized by Progent for your business so your network support is proactive rather than reactive. By anticipating emerging issues before they cause network outages, remote monitoring can avoid stressful and costly network crises.
Help Desk Call Center Support
Progent offers three basic programs for Helpdesk support including Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Help Desk Support Services (a seamless extension of your current Helpdesk team), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals offers your customers convenient contact with a reliable technical resource with extensive background delivering phone support and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Call Center a positive reputation as a key contributor to company performance, and Progent's goal is to fix rather than simply record problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with UNIX/Linux networking, go to Progent's emergency online help, call 1-800-993-9400, or go to Contact Progent.