Progent offers nationwide urgent technical support and consulting services for companies who run UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft Windows technology. Online network consulting offers maximum leverage for your IT budget by preserving client efficiency and shortening the hours billed for network repair services. Sophisticated remote access tools and skilled technicians and engineers allow Progent to solve the majority of network problems quickly without wasting time and dollars by traveling to your site. In most of situations your network problems can be dealt with over the phone or via a combination of telephone support and online access. Progent can make available Cisco CCIE infrastructure experts and CISSP certified security specialists to help you with the most challenging network issues.
Progent bills for online help per minute. As a result, you are billed only for support delivered. Progent requires no service activation surcharge. Many remote service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity and simple billing model save you from large tabs for fast repairs.
UNIX, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's online support professionals have certified skills in a wide array of technologies. This breadth of technical skills makes it possible to handle virtually any emergency likely to occur in a small business network. Certificates held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.
To provide assistance to customers with mixed-OS networks, Progent also offers the services of consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include CISM Engineers, Certified Information Systems Security Professional (CISSP) security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Online Service Tools
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a wide array of information technology such as network infrastructure, email systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from older systems to MS Windows or Linux environments. Progent's group-based methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance resolving anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
macOS and Mac OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Premier Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network engineers, and indicates an individual's technical knowledge at the master level. CCIEs can handle even the most difficult issues associated with network design, deployment, administration, security, and repair. CCIEs work with the highest priority with Cisco's internal support staff in identifying anomalies with Cisco IOS Software network management tools and developing alternate approaches or installing software updates to resolve problems. CCIEs represent an excellent value since their depth of expertise enables them to solve the most intractable problems rapidly. In many instances, less qualified engineers can wrestle with the same problems for many hours or even days.
Progent is one of the rare support firms that makes CCIEs available to help small and medium sized businesses. Progent can provide fast access to a CCIE by telephone so that you can get timely support for complex network problems that are impacting business efficiency but are outside the experience of your local IT support resources. Progent's CCIE support experts can tie into your network by means of secure on-line troubleshooting technology in order to provide quick and affordable analysis and repair of critical system problems. To learn how to talk to a Progent CCIE for timely help with your network, go to Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as security and VPN products.
Authorized MS Windows Support
Progent's Microsoft-expert remote support engineers offer network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can assist you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Premier Network Security Consultants
Progent can give you access to certified CISM and ISSAP security engineers to offer a variety of system protection services to improve the protection of your UNIX/Linux network against attacks or help you to recuperate rapidly from a breach. Security services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; configuring firewalls; establishing safe techniques for off-site and mobile access; securing your email system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent has fine tuned an advanced set of utilities and technologies that allow the Remote Support Team to deliver the highest quality of online help. Progent provides secure Virtual Private Network access support for VPN gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN online connectivity allows the consultants of Progent's online support team to link to your system without violating network security. Progent's highly evolved service management system includes comprehensive histories for all provided service. Each certified Progent staff engineer has complete access to all the details of support provided by any staff member to each customer. This database of problems and fixes, plus false alarms and miscues, is organized as a readily searchable proprietary knowledge base that allows Progent's technical professionals to share their experiences company-wide to ensure that the overall efficiency of Progent's technical support improves continuously.
In addition, Progent offers nationwide online monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your business so your network maintenance is proactive and automated. By detecting possible problems before they cause network outages, remote monitoring can minimize stressful and expensive network breakdowns.
Call Center Support and Outsourcing
Progent provides several basic programs for Helpdesk support : Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Call Center resources), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux experts offers your clients convenient contact with a dependable technical group with extensive experience providing phone support and online repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a respected image as a solid contributor to business productivity, and Progent's goal is to resolve rather than simply record problems.
How to Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based help with UNIX/Linux technology, visit Progent's urgent online help, call 1-800-993-9400, or see Contact Progent.