Progent provides national online phone support and consulting services for companies who run UNIX or Linux environments or whose information systems include a mix of UNIX and Microsoft technology. Online network consulting offers optimum return for your information technology dollar by extending user productivity and shortening the time billed for computer analysis and repair. Advanced remote support technology and skilled technicians and engineers combine to enable Progent to solve the majority of IT problems rapidly without wasting time and dollars by making trips to your site. In the vast majority of situations your IT problems can be dealt with over the phone or through a combination of phone support and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISSP certified security professionals to assist you with the toughest network issues.
Progent bills for phone service on a per-minute basis. Consequently, you are charged exclusively for services received. Progent requires no initialization charge. Many remote service companies demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity and straightforward pricing model save you from large invoices for quick solutions.
UNIX/Linux, Cisco, MS Windows, and Network Security Experts
Progent's online consulting professionals have expertise in a wide range of disciplines. This scope of technical skills allows Progent's consultants to manage virtually any crisis likely to occur in a small company network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To support customers with multi-platform environments, Progent also provides the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include CISM Engineers, CISSP cybersecurity specialists, and Information System Security Architecture Professional consultants.
Progent's Online Service Tools
UNIX/Linux, Solaris, and macOS and Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X online support services cover a wide range of information technology including network architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from legacy systems to Windows or Linux solutions. Progent's team-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent remote help troubleshooting problems within UNIX/Linux networks powered by popular derivatives of UNIX including:
macOS and Mac OS X,
IBM AIX Operating System,
SCO UNIX and
SGI/Irix or important Linux distributions such as
Premier Cisco Engineers
The CCIE credential is the top recognition for network professionals, and certifies an individual's networking skills at the master level. CCIEs can handle even the most challenging problems encountered in network design, deployment, management, protection, and troubleshooting. CCIEs operate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or obtaining software patches to resolve problems. CCIEs represent an exceptional value since their depth of experience allows them to fix the most complex problems quickly. In common cases, less qualified consultants can wrestle with the same tasks for hours or days.
Progent is among the rare support organizations that makes CCIEs available to help small and mid-size companies. Progent offers quick access to a CCIE by telephone so that you can receive timely help for urgent network issues that are impacting business efficiency but are outside the scope of your ordinary IT support personnel. Progent's CCIE support experts can tie into your environment by means of state-of-the-art on-line troubleshooting technology in order to provide fast and affordable diagnosis and remediation of critical network trouble. To find out how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus security and Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified online support experts can deliver computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and configuration,
Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
CISM and CISSP Premier System Security Experts
Progent can give you access to accredited CISM and ISSAP security engineers to deliver a range of system protection solutions to strengthen the protection of your UNIX/Linux network against internal or external threats or help your business to recover quickly from a penetration. Security services offered by Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has refined an extensive array of tools and mechanisms that enable the Technical Response Center to deliver the highest quality of remote help. Progent offers secure Virtual Private Network access support for gateways from multiple sources such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity permits the consultants of Progent's Technical Response Center to link to your system remotely without violating network security. Progent's sophisticated service reporting application includes thorough records for all delivered support. Each authorized Progent staff engineer has complete availability of to all the specifics of services provided by any staff engineer to each customer. This archive of problems and fixes, plus false alarms and mistakes, is organized as a readily searchable internal database that enables Progent's technical professionals to share their experiences with the whole team to make sure that the overall effectiveness of Progent's support expands daily.
Also, Progent offers nationwide online monitoring services powered by System Center Operations Manager, configured by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating emerging issues before they result in network outages, remote monitoring can avoid disruptive and expensive service breakdowns.
Call Center Support
Progent provides several essential programs for Helpdesk support including Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (a seamless supplement to your existing Call Center resources), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts offers your clients instant access to a dependable support group with extensive experience delivering telephone-based support and online troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Helpdesk a positive image as a key contributor to business performance, and Progent's target is to fix and not merely report problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote assistance with UNIX/Linux technology, visit Progent's urgent phone-based help, call 1-800-993-9400, or visit Contact Progent.