Progent provides national remote help and troubleshooting services for businesses who run UNIX or Linux environments or whose information systems include a combination of UNIX/Linux and Microsoft technology. Remote IT help provides maximum return for your information technology dollar by preserving user efficiency and shortening the time billed for network repair services. Sophisticated online support tools and experienced technicians and consultants allow Progent to solve most IT issues quickly without wasting time and dollars by making trips to your site. In the vast majority of situations your IT issues can be remediated over the phone or through a combination of telephone support and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISM and CISSP certified security specialists to help you with the most challenging system issues.
Progent charges for phone service per minute. Because of this, you owe exclusively for services received. Progent imposes no startup fee. Many remote service firms impose substantial minimum payments or bill for each fifteen minutes or longer. Progent's small granularity and simple pricing policy avoid big tabs for quick repairs.
UNIX/Linux, Cisco CCIE, Windows, and System Security Expertise
Progent's remote consulting engineers have certified skills in a broad range of technologies. This breadth of technical skills allows Progent's consultants to handle virtually any crisis likely to take place in a small company network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with mixed-platform networks, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include CISM consultants, CISSP security specialists, and Information System Security Architecture Professional consultants.
Progent's Remote Support Tools
UNIX/Linux, Solaris, and macOS and Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X remote consulting services cover a wide range of information technology including system architecture, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server economization and simplified administration, and transitioning from older systems to Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote help diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
SGI/Irix or important Linux distributions such as
Debian GNU/Linux and
Certified Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking consultants, and indicates an individual's technical skills at the master level. CCIEs can resolve even the most complex problems encountered in network planning, integration, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in identifying anomalies with IOS Software network management utilities and developing workarounds or obtaining software patches to correct problems. CCIEs represent an exceptional value because their depth of expertise allows them to solve the most complex problems rapidly. In common cases, less seasoned engineers can wrestle with the same problems for hours or days.
Progent is among the few support firms that makes CCIEs accessible to help small and mid-size companies. Progent can provide quick contact with a CCIE by telephone so that you can receive timely support for urgent network issues that are impacting business efficiency but are beyond the scope of your local IT support resources. Progent's CCIE support experts can connect to your network by means of state-of-the-art remote troubleshooting technology in order to perform fast and economical diagnosis and remediation of critical network problems. To learn how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading selection of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus security and VPN solutions.
Authorized MS Windows Experts
Progent's Microsoft-expert online service experts can deliver network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist you with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 troubleshooting,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration,
Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Premier Network Security Experts
Progent can give you access to accredited CISM and ISSAP security engineers to offer a range of system protection solutions to strengthen the protection of your UNIX/Linux environment against attacks or help you to recuperate quickly from a penetration. Security services offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile access; securing your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has fine tuned an extensive array of tools and mechanisms that enable the Technical Response Center to deliver the highest quality of remote services. Progent provides protected VPN connectivity support for VPN gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN online access allows the engineers of Progent's online support team to connect to your network without compromising network security. Progent's advanced customer support reporting system includes comprehensive histories for all delivered support. Each certified Progent staff consultant has complete availability of to all the specifics of services delivered by any staff engineer to every customer. This history of problems and fixes, plus false alarms and miscues, is organized as an easily searchable proprietary knowledge base that enables Progent's technical experts to share their experiences with the whole team to make sure that the overall effectiveness of Progent's technical support expands daily.
In addition, Progent offers nationwide online monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your business so that your computer support is proactive and automated. By detecting possible issues before they cause network outages, remote monitoring can minimize disruptive and costly service breakdowns.
Call Center Support
Progent provides several essential types of Help Desk services : Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Helpdesk Services (a transparent extension of your existing Help Desk staff), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux professionals gives your customers instant contact with a reliable support resource with extensive experience delivering phone support and remote access troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Call Center a respected image as a solid contributor to company productivity, and Progent's target is to resolve and not simply record problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with UNIX/Linux products, visit Progent's nationwide phone-based support, telephone 1-800-993-9400, or refer to Contact Progent.