Progent provides nationwide online help and troubleshooting services for companies who operate UNIX or Linux environments or whose information systems include a mix of UNIX and Microsoft Windows products. Remote network consulting provides optimum leverage for your IT dollar by extending client productivity and limiting the time charged for computer analysis and repair. Advanced remote support technology and skilled technicians and engineers combine to enable Progent to handle the majority of IT problems rapidly without wasting time and money by making trips to your site. In most of cases your network issues can be remediated by telephone or via a mix of phone help and remote access. Progent can make available Cisco certified CCIE network engineers and CISSP certified security professionals to help with the toughest network issues.
Progent charges for telephone-based support by the minute. This means you are charged only for support delivered. Progent requires no initialization surcharge. Many remote service companies impose large minimum fees or bill for every fifteen minutes or longer. Progent's fine granularity and straightforward billing model avoid big bills for speedy fixes.
UNIX, Cisco, MS Windows, and System Security Experts
Progent's online support professionals have certified skills in a broad array of disciplines. This scope of technical skills makes it possible to handle almost any crisis likely to take place in a small business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to customers with multi-OS environments, Progent also offers the services of consultants with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security staff members include CISM consultants, CISSP cybersecurity experts, and Information System Security Architecture Professional engineers.
Progent's Online Technical Support Technologies
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X online support services address a broad range of information technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified management, and transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance analyzing anomalies affecting UNIX/Linux systems based on leading versions of UNIX including:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX or important Linux distributions including
Certified Cisco CCIE Consultants
The CCIE certification is the premier recognition for networking engineers, and certifies a person's networking knowledge at the master level. CCIEs can handle even the most complex problems associated with network design, integration, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in identifying anomalies with Cisco IOS Software network management tools and developing workarounds or obtaining software updates to correct problems. CCIEs are an exceptional value since their depth of expertise allows them to solve the most complex problems quickly. In common instances, less seasoned consultants can wrestle with the same tasks for hours or even days.
Progent is among the few consulting organizations that makes CCIEs available to assist small and mid-size companies. Progent can provide fast access to a CCIE by telephone so that you can receive immediate help for complex network problems that are hurting business productivity but are beyond the scope of your local network maintenance resources. Progent's CCIE support experts can tie into your environment by means of state-of-the-art on-line support technology in order to perform fast and economical analysis and repair of urgent network problems. To find out how to contact a Progent CCIE for timely assistance with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading catalog of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as protection and Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-expert online service engineers can provide network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 upgrade support, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Premier Network Security Experts
Progent can provide accredited CISM and ISSAP security consultants to offer a variety of security solutions that can enhance the defenses of your UNIX environment against assaults or assist you to recuperate rapidly from a breach. Security services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; configuring firewalls; designing safe architectures for remote and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent has fine tuned an extensive array of utilities and technologies that enable the Remote Support Team to deliver the highest quality of online help. Progent provides secure VPN connectivity support for gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online access allows the consultants of Progent's online support team to connect to your system without violating network security. Progent's sophisticated customer support reporting application includes thorough histories for all delivered support. Each certified Progent team engineer has full access to all the details of services provided by any team member to every customer. This database of problems and resolutions, as well as false alarms and miscues, is organized as an easily searchable proprietary database that enables Progent's technical professionals to share their knowledge company-wide to make sure that the overall efficiency of Progent's support improves continuously.
In addition, Progent offers country-wide online monitoring support powered by System Center Operations Manager (SCOM), customized by Progent for your business so that your network maintenance is proactive rather than reactive. By detecting possible problems before they cause downtime, system monitoring can minimize disruptive and costly network crises.
Help Desk Outsourcing
Progent offers several basic programs for Helpdesk support including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Services (a transparent supplement to your current Call Center resources), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX professionals offers your customers instant access to a dependable support resource with years of experience delivering telephone-based support and online troubleshooting for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Help Desk a positive reputation as a key contributor to company performance, and Progent's goal is to resolve and not simply record problems.
How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote expertise with UNIX/Linux technology, go to Progent's nationwide online help, telephone 1-800-993-9400, or see Contact Progent.