Progent offers nationwide online phone support and consulting services for companies that run UNIX, Linux, or Solaris networks or whose information systems feature a combination of UNIX and Microsoft technology. Online network consulting offers optimum leverage for your IT dollar by preserving user productivity and limiting the time charged for network repair services. Sophisticated remote support technology and skilled service specialists and consultants allow Progent to solve most IT problems rapidly without wasting time and dollars by making trips to your location. In most of situations your network problems can be remediated over the phone or via a combination of telephone support and remote network analysis. Progent can make available Cisco certified CCIE network experts and CISA and CISM premier security specialists to assist you with the most difficult system problems.
Progent charges for telephone-based service on a per-minute basis. Because of this, you are billed exclusively for support delivered. Progent imposes no service activation fee. Many remote support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity and simple pricing model eliminate large tabs for speedy repairs.
UNIX/Linux, Cisco, Windows, and System Security Experts
Progent's remote consulting engineers have certified skills in a wide array of disciplines. This scope of technical skills makes it possible to handle almost any crisis likely to occur in a small business information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with multi-platform networks, Progent also offers the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) security experts, and CISSP-ISSAP engineers.
Progent's Online Support Technologies
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X online support services address a wide range of information technology including network architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy management, and transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency remote assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
macOS and OS X,
IBM AIX Open UNIX,
SGI/Irix or important Linux distributions including
Debian GNU/Linux and
Premier Cisco Infrastructure Consultants
The CCIE certification is the top recognition for network engineers, and certifies a person's technical knowledge at the expert level. CCIEs can resolve the most complex issues associated with network design, deployment, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in identifying problems with IOS Software network management tools and developing alternate approaches or obtaining software patches to resolve problems. CCIEs represent an exceptional value because their deep expertise allows them to solve the most intractable problems rapidly. In common instances, less seasoned engineers can struggle with the same problems for many hours or days.
Progent is one of the few service firms that makes CCIEs available to assist small and mid-size companies. Progent offers fast contact with a CCIE by telephone so that you can get immediate help for complex network issues that are impacting business productivity but are outside the scope of your ordinary IT maintenance providers. Progent's CCIE consultants can connect to your network by means of sophisticated remote troubleshooting technology in order to perform quick and economical analysis and repair of urgent network problems. To find out how to contact a Progent CCIE for immediate help with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading selection of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as protection and Virtual Private Network solutions.
Certified MS Windows Support
Progent's Microsoft-premier online service experts offer computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration,
Microsoft Teams planning and deployment support,
Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Premier Network Security Professionals
Progent can give you access to qualified CISM and CISSP security engineers to offer a range of security services that can improve the protection of your UNIX environment against attacks or help you to recuperate rapidly from a breach. Security services available from Progent include: comprehensive security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; setting up firewalls; designing secure architectures for remote and mobile access; securing your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent has fine tuned an advanced array of utilities and mechanisms that enable the Remote Support Team to deliver the highest quality of remote help. Progent provides protected Virtual Private Network connectivity support for gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote access allows the consultants of Progent's Technical Response Center to link to your network without violating system security. Progent's sophisticated customer support management application includes comprehensive records for all delivered service. Each authorized Progent staff engineer has complete access to all the details of support delivered by any staff member to every client. This history of problems and resolutions, as well as false alarms and mistakes, is organized as an easily searchable proprietary knowledge base that enables Progent's technical experts to share their knowledge company-wide to ensure that the overall quality of Progent's support improves continuously.
Also, Progent offers country-wide online monitoring support powered by System Center Operations Manager, adapted by Progent to accommodate your environment so that your network support is proactive and automated. By anticipating possible problems before they result in network outages, remote monitoring can avoid disruptive and expensive service breakdowns.
Help Desk Support
Progent provides several basic programs for Helpdesk support : Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Help Desk Support Services (a seamless extension of your current Help Desk staff), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX professionals offers your clients instant access to a reliable technical group with years of background delivering telephone-based help and remote access troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Help Desk a respected reputation as a solid contributor to company productivity, and Progent's target is to resolve rather than simply report problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux networking, visit Progent's nationwide remote help, telephone 1-800-993-9400, or see Contact Progent.