Progent offers national remote phone support and troubleshooting services for companies who operate UNIX or Linux networks or whose information systems feature a combination of UNIX/Linux and Microsoft products. Online network consulting provides optimum leverage for your information technology dollar by preserving user efficiency and shortening the time billed for network analysis and repair. Advanced remote support technology and skilled technicians and consultants combine to enable Progent to solve most network problems rapidly without wasting time and money by traveling to your site. In most of situations your IT issues can be remediated by telephone or through a combination of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security professionals to assist you with the most challenging network issues.
Progent charges for remote help per minute. As a result, you are charged just for support received. Progent requires no startup fee. Many remote service companies demand large minimum fees or bill for every fifteen minutes or longer. Progent's small granularity and simple billing policy avoid large invoices for speedy repairs.
UNIX/Linux, Cisco, Microsoft Windows, and System Security Experts
Progent's remote support professionals have expertise in a wide range of technologies. This scope of capability allows Progent's consultants to handle virtually any crisis likely to take place in a small business information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.
To support customers with mixed-platform networks, Progent also offers the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include CISM Engineers, CISSP cybersecurity experts, and CISSP-ISSAP consultants.
Progent's Online Support Tools
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X phone-based support services cover a wide spectrum of information technology such as system infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server products for server economization and easy administration, and migration from legacy systems to MS Windows or Linux environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based help analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
macOS and OS X,
IBM AIX Open UNIX,
SCO UNIX and
Silicon Graphics IRIX or important Linux distributions including
Debian GNU/Linux and
Certified Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking professionals, and certifies an individual's networking skills at the expert level. CCIEs can resolve even the most difficult issues surrounding network design, deployment, management, security, and troubleshooting. CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or obtaining software updates to resolve problems. CCIEs are an exceptional value since their deep experience enables them to fix the most intractable problems rapidly. In common instances, less qualified consultants can wrestle with the same problems for many hours or days.
Progent is one of the rare consulting organizations that makes CCIEs available to help small and mid-size companies. Progent offers quick contact with a CCIE by phone so that you can get immediate help for urgent network issues that are impacting worker efficiency but are outside the experience of your local IT maintenance personnel. Progent's CCIE engineers can connect to your network by means of sophisticated remote troubleshooting tools in order to provide quick and economical diagnosis and remediation of critical network problems. To find out how to talk to a Progent CCIE for immediate help with your network, visit Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as security and Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-expert online support experts can provide network troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 upgrade support, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint Server 2019 planning and configuration,
Microsoft Teams upgrade support,
Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Premier System Security Experts
Progent can provide qualified CISM and CISSP security engineers to deliver a range of security solutions to enhance the protection of your UNIX/Linux environment against internal or external threats or help your business to recuperate quickly from a penetration. Security services available from Progent include: in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent has refined an advanced array of tools and technologies that enable the Technical Response Center to deliver the highest quality of online help. Progent provides protected Virtual Private Network connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote connectivity allows the engineers of Progent's Technical Response Center to connect to your system without violating system security. Progent's highly evolved customer support reporting system keeps thorough histories for all provided support. Each authorized Progent team consultant has full access to all the details of support delivered by any team engineer to each customer. This database of problems and resolutions, as well as false alarms and mistakes, is organized as an easily searchable internal database that enables Progent's support experts to share their experiences company-wide to make sure that the general quality of Progent's support expands continuously.
Also, Progent offers country-wide remote monitoring support powered by System Center Operations Manager, customized by Progent for your environment so your computer support is proactive and automated. By anticipating potential issues before they cause downtime, remote monitoring can minimize disruptive and costly network crises.
Help Desk Support
Progent provides several essential programs for Helpdesk support : Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (which are a transparent extension of your existing Call Center team), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux experts offers your clients instant access to a reliable support group with extensive background providing phone support and online troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Helpdesk a respected image as a solid contributor to company productivity, and Progent's aim is to resolve and not merely record problems.
How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based help with UNIX/Linux networking, visit Progent's urgent phone-based support, call 1-800-993-9400, or see Contact Progent.