Apple macOS and OS X, Linux, Solaris Consulting

Progent provides nationwide remote phone support and consulting services for businesses that operate UNIX or Linux networks or whose information systems feature a combination of UNIX and Microsoft Windows technology. Online technical support offers maximum return for your information technology budget by extending user efficiency and limiting the hours billed for network analysis and repair. Sophisticated online support utilities and skilled service specialists and engineers combine to enable Progent to handle most network issues rapidly without needlessly expending time and money by traveling to your location. In the vast majority of cases your IT issues can be remediated over the phone or through a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA certified security professionals to help you with the toughest system issues.

Progent bills for phone support by the minute. As a result, you are billed just for services received. Progent requires no service activation surcharge. Many remote support companies demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity and straightforward billing model save you from big tabs for fast solutions.

UNIX, Cisco CCIE, Windows, and Network Security Experts
Progent's remote consulting engineers have expertise in a broad array of disciplines. This scope of technical skills allows Progent's consultants to handle virtually any emergency likely to occur in a small business information system. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To provide assistance to customers with multi-OS environments, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include CISM Engineers, CISSP cybersecurity specialists, and Information System Security Architecture Professional consultants.

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide range of information technology including network architecture, messaging systems, network and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified administration, and transitioning from legacy systems to Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems promotes quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.

  Progent's UNIX/Linux support engineers can provide urgent remote help resolving problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or important Linux distros including RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo.

• Premier Cisco CCIE Consultants
  The CCIE credential is the premier recognition for networking consultants, and certifies an individual's networking knowledge at the expert level. CCIEs can handle even the most complex problems surrounding network planning, integration, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in identifying anomalies with IOS Software network management tools and developing workarounds or installing software patches to resolve problems. CCIEs are an excellent value since their depth of expertise enables them to solve the most complex problems quickly. In common cases, less seasoned consultants can wrestle with identical problems for many hours or even days.

  Progent is one of the few support organizations that makes CCIEs available to support small and mid-size businesses. Progent can provide fast contact with a CCIE by telephone so that you can receive timely support for complex network problems that are hurting business productivity but are beyond the scope of your local IT support providers. Progent's CCIE support experts can connect to your environment via state-of-the-art remote support tools in order to perform quick and affordable analysis and repair of urgent system trouble. To find out how to contact a Progent CCIE for timely assistance with your IT infrastructure, visit Urgent Support.

  Progent's certified CCIEs have expertise in all of Cisco's market-leading selection of connectivity products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst switches, plus protection and VPN technology.

• Authorized Windows Experts
  Progent's Microsoft-premier online service experts can provide network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can help you with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2019 Server integration, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration expertise, SharePoint Server 2019 planning and configuration, Microsoft Teams planning and deployment support, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

• CISM and CISSP Premier Network Security Specialists
  Progent can provide accredited CISM and ISSAP security consultants to offer a variety of security solutions that can strengthen the protection of your UNIX/Linux environment against attacks or help your business to recuperate rapidly from a breach. Security solutions offered by Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

Also, Progent can provide nationwide remote monitoring services powered by System Center Operations Manager, adapted by Progent for your business so your network support is proactive rather than reactive. By detecting potential issues before they result in downtime, remote monitoring can minimize stressful and expensive network breakdowns.

Help Desk Call Center Outsourcing
Progent provides several essential types of Help Desk services including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a transparent extension of your existing Helpdesk staff), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux experts gives your customers instant access to a dependable support resource with years of experience providing phone help and online repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Help Desk a positive reputation as a key contributor to company productivity, and Progent's aim is to resolve rather than merely record problems.

How to Contact Progent's Remote Service Experts
To contact Progent about urgent remote expertise with UNIX/Linux products, visit Progent's urgent remote support, phone 1-800-993-9400, or visit Contact Progent.