Progent offers nationwide online phone support and consulting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose information systems feature a combination of UNIX and Microsoft Windows technology. Online IT help offers maximum return for your information technology dollar by preserving user productivity and limiting the hours charged for computer repair services. Sophisticated online support technology and experienced service specialists and engineers combine to enable Progent to solve most IT issues rapidly without wasting time and dollars by making trips to your site. In the vast majority of situations your IT problems can be remediated over the phone or through a mix of telephone help and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM and CISSP premier security specialists to help you with the most difficult network problems.
Progent charges for online support by the minute. Consequently, you pay just for services received. Progent asks for no service activation charge. Many online support companies impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity and simple billing policy avoid large bills for quick repairs.
UNIX, Cisco, MS Windows, and System Security Experts
Progent's online support engineers have expertise in a wide array of technologies. This breadth of capability allows Progent's consultants to manage almost any emergency likely to take place in a small company information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To support clients with multi-OS environments, Progent also provides the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include CISM Engineers, CISSP security experts, and Information System Security Architecture Professional consultants.
Progent's Remote Support Technologies
UNIX, Linux, Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of computer technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and migration from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for solving network issues enables quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent remote help analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
macOS and Mac OS X,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or major Linux distributions including
Premier Cisco CCIE Engineers
The CCIE credential is the premier recognition for networking consultants, and certifies an individual's technical knowledge at the master level. CCIEs can resolve the most challenging issues surrounding network design, integration, management, protection, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or installing software patches to fix problems. CCIEs represent an exceptional value since their deep experience enables them to fix the most intractable problems quickly. In common instances, less seasoned consultants can struggle with the same problems for hours or even days.
Progent is one of the rare consulting firms that makes CCIEs available to support small and mid-size companies. Progent can provide quick access to a CCIE by telephone so that you can get immediate support for urgent network problems that are impacting business productivity but are beyond the scope of your ordinary network maintenance providers. Progent's CCIE consultants can tie into your environment using secure remote troubleshooting tools in order to provide quick and affordable diagnosis and remediation of urgent system trouble. To learn how to contact a Progent CCIE for immediate assistance with your network, go to Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as security and VPN technology.
Authorized MS Windows Support
Progent's Microsoft-expert online support professionals offer network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Certified Network Security Specialists
Progent can provide certified CISM and CISSP security consultants to deliver a range of system protection solutions to enhance the defenses of your UNIX network against attacks or help you to recover quickly from a breach. Security solutions available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent has fine tuned an advanced set of utilities and mechanisms that allow the Remote Support Team to deliver world-class remote help. Progent provides secure VPN connectivity support for gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN remote connectivity allows the consultants of Progent's Technical Response Center to link to your network remotely without violating system security. Progent's sophisticated service reporting system includes thorough histories for all provided support. Each certified Progent team consultant has full availability of to all the specifics of support provided by any staff engineer to every customer. This archive of problems and fixes, plus false alarms and miscues, is structured as a readily searchable internal knowledge base that allows Progent's technical experts to communicate their knowledge with the whole team to make sure that the overall efficiency of Progent's support expands continuously.
In addition, Progent offers country-wide online monitoring services based on System Center Operations Manager (SCOM), adapted by Progent to accommodate your environment so that your network support is proactive and automated. By detecting potential issues before they result in network outages, automated monitoring can avoid stressful and costly service crises.
Help Desk Outsourcing
Progent offers three basic types of Help Desk support : Microsoft and UNIX Call Center Outsourcing Services, Virtual Helpdesk Services (which are a seamless extension of your existing Helpdesk team), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX experts offers your clients convenient contact with a reliable support group with extensive experience providing telephone-based support and remote access troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Helpdesk a respected image as a solid contributor to business productivity, and Progent's aim is to resolve rather than merely record problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about urgent remote expertise with UNIX/Linux networking, visit Progent's emergency online support, call 1-800-993-9400, or go to Contact Progent.