Progent offers national urgent help and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris networks or whose information systems feature a combination of UNIX and Microsoft Windows products. Remote IT help offers maximum return for your information technology budget by extending user productivity and limiting the hours billed for computer analysis and repair. Advanced online support technology and experienced service specialists and engineers combine to enable Progent to solve most network problems rapidly without needlessly expending time and money by traveling to your site. In the vast majority of cases your IT issues can be dealt with over the phone or through a mix of phone support and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP premier security professionals to help you with the most challenging system issues.
Progent bills for online support on a per-minute basis. As a result, you pay only for support delivered. Progent asks for no startup fee. Many remote support organizations impose substantial minimum payments or bill for each quarter hour or longer. Progent's fine granularity and straightforward pricing policy save you from big tabs for fast fixes.
UNIX/Linux, Cisco, Windows, and System Security Experts
Progent's online support engineers have certified skills in a broad array of technologies. This breadth of technical skills makes it possible to handle almost any emergency likely to take place in a small company network. Certificates earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support customers with mixed-OS environments, Progent also provides the services of consultants with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Remote Service Tools
UNIX, Linux, Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X remote consulting services address a wide spectrum of information technology including system architecture, messaging solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance diagnosing anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SGI/Irix or important Linux distributions including
Debian GNU/Linux and
fedora Linux, and
Certified Cisco Infrastructure Consultants
The CCIE credential is the premier recognition for networking professionals, and indicates an individual's networking skills at the master level. CCIEs can handle even the most difficult problems encountered in network design, deployment, management, security, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in identifying problems with IOS Software network administration tools and coming up with workarounds or obtaining software updates to fix problems. CCIEs are an excellent value because their depth of expertise enables them to solve the most intractable problems rapidly. In common instances, less qualified consultants can wrestle with identical problems for hours or even days.
Progent is one of the rare consulting organizations that makes CCIEs available to help small and mid-size businesses. Progent offers quick contact with a CCIE by phone so that you can get timely help for complex network problems that are hurting worker productivity but are outside the scope of your local network support resources. Progent's CCIE consultants can tie into your network by means of sophisticated remote support technology in order to provide fast and affordable diagnosis and repair of critical system problems. To learn how to talk to a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus security and Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service professionals offer computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server upgrade support, Microsoft Exchange 2013 configuration,
Exchange Server 2010 troubleshooting,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and integration,
Microsoft Teams integration consulting,
Microsoft Skype for Business migration support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Certified System Security Experts
Progent can give you access to certified CISM and CISSP security engineers to offer a variety of system protection services that can strengthen the defenses of your UNIX/Linux network against attacks or assist you to recuperate quickly from a breach. Security solutions offered by Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.
Progent has fine tuned an advanced set of utilities and technologies that allow the Technical Response Center to deliver the highest quality of online services. Progent provides secure Virtual Private Network access support for VPN gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN online access permits the engineers of Progent's Technical Response Center to connect to your network without violating network security. Progent's highly evolved service management system keeps thorough histories for all delivered service. Each certified Progent staff engineer has complete availability of to all the specifics of support delivered by any team engineer to each customer. This database of problems and resolutions, plus false alarms and miscues, is structured as a readily retrievable proprietary knowledge base that allows Progent's support professionals to share their knowledge with the whole team to ensure that the general effectiveness of Progent's technical support improves daily.
Also, Progent offers country-wide remote monitoring support based on System Center Operations Manager, configured by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting emerging issues before they result in downtime, automated monitoring can avoid stressful and expensive network crises.
Help Desk Outsourcing
Progent offers several essential programs for Help Desk support including Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Help Desk Services (which are a transparent extension of your existing Help Desk staff), and Helpdesk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX professionals gives your customers easy access to a reliable support group with extensive experience delivering phone help and remote access troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Help Desk a positive image as a solid contributor to company productivity, and Progent's goal is to resolve and not merely report problems.
How to Contact Progent's Online Support Experts
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or Mac products, go to Progent's emergency phone-based support, call 1-800-993-9400, or see Contact Progent.