Fast Phone Technical Support for UNIX, Linux, or SolarisProgent offers nationwide online phone support and troubleshooting services for companies who run UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX and Microsoft Windows technology. Online IT help provides optimum return for your IT dollar by preserving client efficiency and limiting the hours charged for network repair services. Advanced online support tools and experienced technicians and engineers allow Progent to solve the majority of IT problems quickly without needlessly expending time and dollars by traveling to your location. In most of situations your network issues can be remediated by telephone or via a combination of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISM certified security specialists to help with the most challenging system problems.

Progent bills for remote help per minute. Consequently, you are billed only for services received. Progent requires no service activation surcharge. Many remote support companies impose substantial minimum payments or bill for every fifteen minutes or longer. Progent's small granularity and straightforward pricing model do away with large bills for speedy solutions.

UNIX/Linux, Cisco CCIE, Windows, and Network Security Support
Progent's online support engineers have certified skills in a broad array of technologies. This breadth of technical skills allows Progent's consultants to manage almost any emergency likely to take place in a small business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.

To provide assistance to customers with multi-OS environments, Progent also offers the support of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include CISM consultants, Certified Information Systems Security Professional (CISSP) security specialists, and Information System Security Architecture Professional engineers.

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad range of information technology such as system infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from older systems to Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX and Linux support engineers can provide urgent remote help resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including: macOS and Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or important Linux distros such as RedHat, SUSE Linux, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Certified Cisco CCIE Engineers
    The CCIE credential is the premier recognition for network professionals, and indicates a person's networking skills at the master level. CCIEs can handle even the most difficult issues surrounding network design, integration, management, security, and repair. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or installing software updates to correct problems. CCIEs are an exceptional value since their depth of experience enables them to resolve the most complex problems quickly. In common instances, less qualified consultants can wrestle with identical problems for many hours or days.

    Progent is among the rare support organizations that makes CCIEs available to help small and medium sized businesses. Progent can provide fast contact with a CCIE by telephone so that you can get immediate support for complex network problems that are hurting worker efficiency but are beyond the experience of your ordinary IT support resources. Progent's CCIE engineers can tie into your network via state-of-the-art on-line support tools in order to provide fast and affordable diagnosis and remediation of urgent network problems. To find out how to contact a Progent CCIE for timely help with your network, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus protection and VPN products.

  • Certified Windows Support
    Progent's Microsoft-certified remote service professionals offer computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help you with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 troubleshooting, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 planning and integration, Microsoft Teams configuration consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  • CISM and ISSAP Certified System Security Consultants
    Progent can provide accredited CISM and ISSAP security consultants to deliver a range of system protection services that can strengthen the defenses of your UNIX/Linux network against internal or external threats or assist you to recuperate quickly from a breach. Security solutions offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; configuring firewalls; designing safe techniques for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Remote Support Technologies
Progent has refined an advanced array of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of online services. Progent offers protected Virtual Private Network connectivity support for gateways from a variety of sources including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote access allows the engineers of Progent's online support team to connect to your network without violating system security. Progent's advanced service reporting application includes thorough records for all delivered service. Each authorized Progent staff consultant has complete access to all the specifics of services delivered by any team engineer to each customer. This history of problems and resolutions, plus false alarms and mistakes, is organized as a readily retrievable proprietary knowledge base that enables Progent's technical experts to share their knowledge company-wide to make sure that the overall efficiency of Progent's technical support expands continuously.

Also, Progent offers country-wide online monitoring services based on System Center Operations Manager, customized by Progent for your business so your network maintenance is proactive and automated. By detecting possible problems before they cause downtime, system monitoring can avoid stressful and costly service crises.

Help Desk Support and Outsourcing
Progent offers three essential types of Help Desk support : Microsoft and UNIX Call Center Outsourcing Services, Virtual Help Desk Support Services (which are a seamless extension of your current Call Center resources), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts gives your clients easy access to a reliable technical group with years of experience delivering telephone-based support and online repair for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a positive image as a key contributor to company productivity, and Progent's aim is to fix rather than simply report problems.

How to Contact Progent's Remote Support Experts
To contact Progent about emergency remote assistance with UNIX/Linux networking, visit Progent's nationwide phone-based support, phone 1-800-993-9400, or refer to Contact Progent.

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