Apple macOS and OS X, Linux, Solaris Expertise

Progent provides nationwide urgent phone support and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX/Linux and Microsoft Windows technology. Remote IT help offers optimum return for your information technology budget by extending client efficiency and shortening the hours charged for computer repair services. Advanced online access tools and experienced technicians and consultants combine to enable Progent to handle most IT issues rapidly without wasting time and money by making trips to your location. In the vast majority of cases your network issues can be remediated by telephone or through a mix of telephone support and online access. Progent can put you in touch with Cisco CCIE network experts and CISSP and ISSAP premier security specialists to assist you with the toughest network problems.

Progent charges for online help by the minute. Because of this, you are invoiced just for services delivered. Progent imposes no initialization surcharge. Many remote service companies impose substantial minimum payments or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy do away with big bills for speedy solutions.

UNIX, Cisco Infrastructure, Windows, and System Security Expertise
Progent's online support professionals have certified skills in a wide array of technologies. This scope of capability makes it possible to manage almost any emergency likely to take place in a small business information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To provide assistance to clients with mixed-OS environments, Progent also offers access to consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) Engineers, CISSP security experts, and CISSP-ISSAP consultants.

• UNIX, Linux, Sun Solaris, and macOS and Mac OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology including system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy administration, and migration from older applications to Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX/Linux consultants can offer emergency phone-based assistance analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or major Linux distributions including RedHat, SUSE, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.

• Premier Cisco Engineers
  The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network professionals, and indicates a person's networking knowledge at the expert level. CCIEs can handle even the most complex issues surrounding network planning, deployment, management, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in identifying problems with IOS Software network administration tools and developing workarounds or installing software updates to correct problems. CCIEs are an exceptional value since their depth of expertise allows them to resolve the most intractable problems rapidly. In common instances, less qualified consultants can struggle with the same problems for many hours or days.

  Progent is one of the few consulting providers that makes CCIEs accessible to support small and medium sized companies. Progent can provide quick access to a CCIE by telephone so that you can get immediate help for urgent network issues that are hurting worker efficiency but are outside the experience of your ordinary network maintenance providers. Progent's CCIE consultants can connect to your environment via secure on-line support technology in order to provide fast and economical analysis and repair of critical network trouble. To learn how to contact a Progent CCIE for immediate help with your network, go to Progent's Urgent Support.

  Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus protection and Virtual Private Network technology.

• Authorized Windows Support
  Progent's Microsoft-expert online service professionals can provide computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist you with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 troubleshooting, SharePoint 2016 migration support, SharePoint Server 2019 design and deployment, Microsoft Teams integration consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server consulting, and Windows Essentials cloud integration.

• CISM and CISSP Certified Network Security Experts
  Progent can provide accredited CISM and ISSAP security consultants to deliver a variety of system protection services to improve the protection of your UNIX/Linux environment against internal or external threats or help you to recuperate rapidly from a breach. Security solutions available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.

Also, Progent offers nationwide remote monitoring support based on System Center Operations Manager, adapted by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating possible problems before they cause downtime, remote monitoring can avoid disruptive and costly network crises.

Call Center Support and Outsourcing
Progent offers three basic types of Help Desk support including Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Help Desk Support Services (which are a transparent supplement to your current Call Center resources), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX experts offers your customers easy contact with a reliable support resource with extensive experience providing phone support and remote access troubleshooting for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on giving the Helpdesk a positive reputation as a key contributor to business performance, and Progent's target is to fix rather than simply report problems.

How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online expertise with UNIX/Linux products, visit Progent's urgent phone-based help, phone 1-800-993-9400, or refer to Contact Progent.