Apple macOS and OS X, Linux, Solaris Consulting

Progent provides nationwide urgent help and consulting services for businesses that operate UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX and Microsoft Windows products. Remote network consulting provides optimum leverage for your IT dollar by extending client productivity and shortening the hours billed for computer analysis and repair. Sophisticated online access technology and skilled technicians and engineers allow Progent to handle most IT issues quickly without wasting time and money by making trips to your site. In most of situations your IT problems can be remediated by telephone or through a combination of phone help and online network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to help you with the most challenging network problems.

Progent bills for phone service by the minute. Because of this, you are charged only for support received. Progent requires no startup fee. Many online support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity and simple billing model avoid large bills for quick repairs.

UNIX/Linux, Cisco, MS Windows, and Network Security Expertise
Progent's online consulting professionals have certified skills in a broad range of disciplines. This scope of technical skills allows Progent's consultants to handle virtually any emergency likely to occur in a small business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To support clients with mixed-OS environments, Progent also offers the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include CISM Engineers, CISSP cybersecurity experts, and CISSP-ISSAP engineers.

• UNIX/Linux, Solaris, and macOS and Mac OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X phone-based support services cover a wide spectrum of information technology such as network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.

  Progent's UNIX/Linux consultants can offer emergency remote assistance resolving problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux distros such as RedHat, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo.

• Premier Cisco Consultants
  The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network professionals, and certifies a person's networking skills at the expert level. CCIEs can handle even the most challenging problems associated with network design, integration, management, security, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in identifying problems with IOS Software network management utilities and developing alternate approaches or installing software patches to fix problems. CCIEs represent an excellent value because their depth of experience enables them to solve the most complex problems rapidly. In many instances, less seasoned engineers can struggle with the same problems for many hours or even days.

  Progent is one of the rare service organizations that makes CCIEs accessible to help small and mid-size companies. Progent offers quick access to a CCIE by telephone so that you can receive timely support for complex network issues that are hurting worker productivity but are beyond the experience of your local network maintenance resources. Progent's CCIE engineers can tie into your environment using sophisticated on-line support technology in order to provide quick and economical analysis and remediation of urgent network problems. To find out how to contact a Progent CCIE for timely help with your network, go to Progent's Urgent Support.

  Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading catalog of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus protection and VPN technology.

• Authorized MS Windows Expertise
  Progent's Microsoft-premier online support professionals can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration expertise, SharePoint Server 2019 planning and integration, Microsoft Teams upgrade support, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

• CISM and CISSP Certified System Security Consultants
  Progent can provide certified CISM and CISSP security consultants to deliver a range of system protection solutions to improve the protection of your UNIX network against attacks or help your business to recover quickly from a penetration. Security services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.

Also, Progent can provide country-wide remote monitoring services based on System Center Operations Manager, configured by Progent to accommodate your business so your computer maintenance is proactive and automated. By anticipating emerging issues before they result in network outages, remote monitoring can minimize stressful and expensive service breakdowns.

Help Desk Outsourcing
Progent offers several basic programs for Helpdesk services : Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (which are a seamless supplement to your existing Call Center resources), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your clients convenient access to a reliable support group with extensive experience delivering phone help and online repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a positive image as a key contributor to company performance, and Progent's target is to fix rather than merely record problems.

How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online assistance with UNIX/Linux products, visit Progent's nationwide phone-based support, call 1-800-993-9400, or refer to Contact Progent.