Progent provides nationwide remote phone support and troubleshooting services for companies who run UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft Windows products. Online network consulting offers optimum leverage for your information technology budget by extending client efficiency and shortening the hours charged for network repair services. Sophisticated online support tools and skilled technicians and engineers combine to enable Progent to solve the majority of network problems rapidly without needlessly expending time and money by traveling to your site. In the vast majority of situations your network problems can be remediated over the phone or through a combination of telephone help and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISA premier security professionals to help you with the toughest system problems.
Progent bills for phone help on a per-minute basis. Because of this, you owe just for support delivered. Progent imposes no initialization charge. Many remote service companies demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity and straightforward pricing model eliminate large tabs for quick solutions.
UNIX/Linux, Cisco, MS Windows, and Network Security Support
Progent's online consulting professionals have certified skills in a wide array of technologies. This breadth of technical skills makes it possible to manage virtually any crisis likely to take place in a small business network. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support clients with mixed-OS environments, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include CISM consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional consultants.
Progent's Remote Service Tools
UNIX, Linux, Sun Solaris, and macOS and Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X phone-based consulting services cover a broad range of information technology such as network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified management, and transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent remote help analyzing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX including:
macOS and Mac OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SGI/Irix or important Linux distributions including
Debian GNU/Linux and
Premier Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network consultants, and indicates an individual's technical knowledge at the master level. CCIEs can resolve even the most challenging problems surrounding network design, deployment, administration, protection, and troubleshooting. CCIEs work closely with Cisco's internal engineers in identifying problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or obtaining software patches to correct problems. CCIEs represent an exceptional value because their depth of experience allows them to resolve the most intractable problems quickly. In many instances, less seasoned consultants can struggle with the same problems for hours or days.
Progent is among the rare service organizations that makes CCIEs available to support small and medium sized businesses. Progent can provide quick access to a CCIE by phone so that you can receive timely help for complex network problems that are impacting business efficiency but are beyond the scope of your local IT support providers. Progent's CCIE support experts can tie into your environment using the latest remote troubleshooting tools in order to perform fast and economical analysis and remediation of critical system problems. To find out how to get in touch with a Progent CCIE for immediate help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus protection and Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-premier online support professionals can deliver computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can assist your company with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 consulting,
Exchange 2010 troubleshooting,
SharePoint Server 2016 migration support,
SharePoint 2013 design,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
CISM and ISSAP Certified Network Security Professionals
Progent can give you access to accredited CISM and ISSAP security consultants to deliver a range of security services to strengthen the defenses of your UNIX network against attacks or assist your business to recover rapidly from a penetration. Security services available from Progent include: comprehensive security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile access; securing your messaging system from spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent has fine tuned an extensive array of tools and technologies that enable the Technical Response Center to deliver world-class online services. Progent provides protected VPN access support for gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity permits the engineers of Progent's Technical Response Center to connect to your network remotely without compromising network security. Progent's sophisticated customer support reporting application includes thorough histories for all delivered service. Each authorized Progent team engineer has complete availability of to all the details of support provided by any staff engineer to every customer. This history of issues and fixes, plus false alarms and miscues, is organized as a readily searchable internal knowledge base that enables Progent's support professionals to communicate their experiences with the whole team to ensure that the overall effectiveness of Progent's support improves continuously.
In addition, Progent can provide country-wide remote monitoring support powered by System Center Operations Manager (SCOM), configured by Progent to accommodate your business so your network maintenance is proactive and automated. By anticipating potential problems before they cause network outages, system monitoring can minimize stressful and expensive network crises.
Call Center Support
Progent provides three essential programs for Help Desk support : Microsoft and UNIX Help Desk Outsourcing Services, Virtual Help Desk Support Services (which are a transparent supplement to your existing Call Center team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux experts gives your clients instant contact with a dependable support group with years of background delivering phone help and remote access repair for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Help Desk a respected image as a key contributor to business performance, and Progent's goal is to resolve and not simply report problems.
How to Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or Mac technology, go to Progent's urgent remote support, call 1-800-993-9400, or go to Contact Progent.