macOS and OS X, Linux, Solaris Consulting

Progent provides national remote help and consulting services for businesses who operate UNIX, Linux, or Solaris environments or whose information systems feature a combination of UNIX and Microsoft technology. Remote technical support offers optimum leverage for your information technology dollar by protecting client efficiency and limiting the time charged for computer repair services. Sophisticated online access technology and skilled technicians and engineers combine to enable Progent to handle the majority of network issues quickly without wasting time and dollars by traveling to your location. In most of situations your IT problems can be dealt with over the phone or through a mix of telephone help and online network analysis. Progent can make available Cisco CCIE network engineers and CISSP and ISSAP certified security professionals to help with the toughest network issues.

Progent charges for telephone-based help by the minute. Because of this, you owe just for support delivered. Progent asks for no initialization charge. Many remote support organizations demand large minimum fees or bill for each fifteen minutes or longer. Progent's fine granularity and straightforward billing policy eliminate big tabs for fast fixes.

UNIX/Linux, Cisco, MS Windows, and System Security Support
Progent's remote consulting professionals have certified skills in a wide array of disciplines. This breadth of capability makes it possible to handle almost any emergency likely to occur in a small business network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.

To support customers with mixed-platform networks, Progent also offers the services of consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager (CISM) Engineers, CISSP security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

• UNIX/Linux, Solaris, and macOS and Mac OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X remote support services address a wide array of computer technology including network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from legacy systems to Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX and Linux consultants can provide emergency phone-based help troubleshooting problems within UNIX/Linux systems powered by leading variants of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as RedHat, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo.

• Premier Cisco Infrastructure Engineers
  The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking consultants, and indicates a person's networking knowledge at the master level. CCIEs can handle the most difficult issues surrounding network planning, deployment, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or obtaining software patches to correct problems. CCIEs represent an excellent value since their depth of experience allows them to solve the most intractable problems rapidly. In many cases, less seasoned consultants can wrestle with identical problems for hours or even days.

  Progent is one of the rare consulting firms that makes CCIEs accessible to help small and medium sized businesses. Progent can provide fast contact with a CCIE by telephone so that you can receive immediate help for urgent network issues that are hurting worker productivity but are outside the scope of your local network support personnel. Progent's CCIE consultants can tie into your network using the latest remote troubleshooting tools in order to perform fast and affordable analysis and repair of critical system trouble. To find out how to contact a Progent CCIE for immediate help with your network, go to Urgent Support.

  Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading catalog of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as protection and VPN products.

• Authorized MS Windows Expertise
  Progent's Microsoft-expert remote service engineers can provide network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help you with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams upgrade support, Skype for Business migration support, Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials cloud integration.

• CISM and CISSP Premier System Security Specialists
  Progent can give you access to certified CISM and ISSAP security engineers to offer a range of security services that can strengthen the defenses of your UNIX/Linux network against internal or external threats or assist your business to recuperate quickly from a breach. Security solutions available from Progent include: in depth security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; configuring firewalls; establishing safe architectures for off-site and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

In addition, Progent can provide nationwide online monitoring services based on System Center Operations Manager (SCOM), adapted by Progent for your business so your network maintenance is proactive and automated. By detecting possible problems before they cause network outages, system monitoring can minimize disruptive and costly service crises.

Help Desk Call Center Support
Progent offers several essential programs for Help Desk support : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless extension of your current Helpdesk staff), and Helpdesk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX professionals offers your customers convenient contact with a dependable technical group with years of experience providing telephone-based support and remote access repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on giving the Help Desk a positive image as a solid contributor to company productivity, and Progent's target is to resolve rather than simply report problems.

How to Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux networking, visit Progent's nationwide phone-based help, call 1-800-993-9400, or visit Contact Progent.