Progent offers nationwide urgent technical support and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a mix of UNIX and Microsoft products. Remote technical support provides maximum return for your IT dollar by protecting client efficiency and limiting the hours billed for network analysis and repair. Advanced remote access tools and experienced technicians and engineers allow Progent to handle most network problems quickly without wasting time and money by making trips to your site. In most of situations your IT issues can be dealt with over the phone or through a mix of telephone help and remote access. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to assist you with the most challenging system problems.
Progent bills for telephone-based service on a per-minute basis. This means you pay exclusively for support received. Progent requires no initialization fee. Many online support companies impose large minimum payments or bill for every fifteen minutes or longer. Progent's small granularity and straightforward billing model do away with big tabs for quick fixes.
UNIX/Linux, Cisco, Windows, and Network Security Expertise
Progent's online support engineers have expertise in a broad array of disciplines. This breadth of capability makes it possible to manage virtually any emergency likely to occur in a small company information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support customers with mixed-OS networks, Progent also provides the support of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager (CISM) Engineers, CISSP security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's Online Service Technologies
UNIX/Linux, Solaris, and macOS and Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X phone-based support services address a broad array of computer technology including network infrastructure, messaging systems, network and process security, UNIX and Windows integration, VMware technologies for server economization and easy management, and migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-based approach to solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent online assistance analyzing problems within UNIX/Linux systems powered by leading versions of UNIX such as:
macOS and Mac OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX or major Linux distributions such as
Certified Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking consultants, and indicates a person's technical knowledge at the master level. CCIEs can resolve the most difficult problems encountered in network design, integration, administration, security, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in identifying anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or installing software patches to fix problems. CCIEs represent an excellent value since their deep experience allows them to solve the most intractable problems rapidly. In common instances, less qualified engineers can struggle with the same tasks for hours or days.
Progent is among the few support organizations that makes CCIEs accessible to assist small and mid-size businesses. Progent can provide quick contact with a CCIE by phone so that you can receive immediate help for complex network problems that are hurting worker efficiency but are outside the scope of your ordinary IT maintenance providers. Progent's CCIE consultants can tie into your network by means of state-of-the-art on-line support technology in order to perform quick and affordable analysis and remediation of urgent network problems. To find out how to contact a Progent CCIE for timely help with your network, go to Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's industry-leading catalog of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as protection and Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-certified online support professionals can deliver computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Certified System Security Specialists
Progent can give you access to qualified CISM and ISSAP security consultants to deliver a range of security solutions to enhance the protection of your UNIX network against internal or external threats or help you to recover quickly from a breach. Security solutions available from Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile access; protecting your messaging system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent has fine tuned an extensive set of utilities and technologies that enable the Remote Support Team to deliver the highest quality of online help. Progent provides secure Virtual Private Network connectivity support for gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN remote connectivity allows the engineers of Progent's online support team to connect to your system without compromising network security. Progent's advanced customer support reporting application includes comprehensive records for all delivered service. Each certified Progent team engineer has full availability of to all the details of services provided by any team engineer to every client. This archive of problems and fixes, as well as false alarms and miscues, is organized as an easily searchable internal knowledge base that allows Progent's support experts to communicate their knowledge company-wide to ensure that the overall quality of Progent's support improves daily.
In addition, Progent can provide country-wide online monitoring services based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your environment so that your network support is proactive rather than reactive. By detecting potential problems before they cause network outages, automated monitoring can minimize stressful and costly service crises.
Help Desk Call Center Support and Outsourcing
Progent offers several basic types of Help Desk support including Microsoft and UNIX Help Desk Outsourcing Services, Virtual Help Desk Services (a transparent extension of your current Helpdesk staff), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts offers your clients easy access to a reliable technical group with extensive experience delivering telephone-based help and remote access repair for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a positive image as a key contributor to business performance, and Progent's target is to resolve rather than simply record problems.
How to Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with UNIX/Linux networking, go to Progent's emergency online support, call 1-800-993-9400, or see Contact Progent.