Progent provides nationwide urgent help and consulting services for businesses that operate UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX and Microsoft Windows products. Remote network consulting provides optimum leverage for your IT dollar by extending client productivity and shortening the hours billed for computer analysis and repair. Sophisticated online access technology and skilled technicians and engineers allow Progent to handle most IT issues quickly without wasting time and money by making trips to your site. In most of situations your IT problems can be remediated by telephone or through a combination of phone help and online network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to help you with the most challenging network problems.
Progent bills for phone service by the minute. Because of this, you are charged only for support received. Progent requires no startup fee. Many online support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity and simple billing model avoid large bills for quick repairs.
UNIX/Linux, Cisco, MS Windows, and Network Security Expertise
Progent's online consulting professionals have certified skills in a broad range of disciplines. This scope of technical skills allows Progent's consultants to handle virtually any emergency likely to occur in a small business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support clients with mixed-OS environments, Progent also offers the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include CISM Engineers, CISSP cybersecurity experts, and CISSP-ISSAP engineers.
Progent's UNIX/Linux consultants can offer emergency remote assistance resolving problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux distros such as RedHat, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo.
Progent is one of the rare service organizations that makes CCIEs accessible to help small and mid-size companies. Progent offers quick access to a CCIE by telephone so that you can receive timely support for complex network issues that are hurting worker productivity but are beyond the experience of your local network maintenance resources. Progent's CCIE engineers can tie into your environment using sophisticated on-line support technology in order to provide quick and economical analysis and remediation of urgent network problems. To find out how to contact a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading catalog of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus protection and VPN technology.
Also, Progent can provide country-wide remote monitoring services based on System Center Operations Manager, configured by Progent to accommodate your business so your computer maintenance is proactive and automated. By anticipating emerging issues before they result in network outages, remote monitoring can minimize stressful and expensive service breakdowns.
Help Desk Outsourcing
Progent offers several basic programs for Helpdesk services : Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (which are a seamless supplement to your existing Call Center resources), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your clients convenient access to a reliable support group with extensive experience delivering phone help and online repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a positive image as a key contributor to company performance, and Progent's target is to fix rather than merely record problems.
How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online assistance with UNIX/Linux products, visit Progent's nationwide phone-based support, call