Progent provides nationwide remote phone support and troubleshooting services for businesses who run UNIX or Linux networks or whose information systems include a combination of UNIX and Microsoft Windows technology. Online network consulting provides maximum leverage for your information technology dollar by protecting user efficiency and shortening the time billed for network analysis and repair. Sophisticated online access utilities and experienced service specialists and engineers combine to enable Progent to solve the majority of network issues rapidly without needlessly expending time and money by traveling to your location. In most of cases your IT issues can be dealt with by telephone or via a combination of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISA premier security specialists to help with the most difficult network issues.
Progent bills for phone help on a per-minute basis. Because of this, you are charged just for support received. Progent imposes no service activation fee. Many online service organizations demand large minimum payments or bill for every quarter hour or longer. Progent's one-minute granularity and simple billing policy do away with big tabs for speedy fixes.
UNIX, Cisco CCIE, Microsoft Windows, and Network Security Support
Progent's online consulting engineers have expertise in a wide range of technologies. This scope of technical skills allows Progent's consultants to manage almost any emergency likely to occur in a small company network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To provide assistance to clients with multi-platform networks, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include CISM Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Remote Support Technologies
UNIX, Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X remote support services address a wide array of information technology such as network architecture, email systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server economization and easy management, and migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote help diagnosing problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
macOS and OS X,
IBM AIX OS,
SCO UNIX and
SGI/Irix or major Linux distributions such as
fedora Linux, and
Certified Cisco Infrastructure Consultants
The CCIE certification is the top recognition for network professionals, and indicates a person's technical knowledge at the master level. CCIEs can resolve even the most complex issues encountered in network planning, integration, management, security, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or installing software updates to resolve problems. CCIEs represent an exceptional value because their deep expertise allows them to resolve the most intractable problems quickly. In common cases, less qualified consultants can struggle with identical problems for hours or even days.
Progent is one of the rare consulting organizations that makes CCIEs accessible to support small and mid-size businesses. Progent can provide fast access to a CCIE by telephone so that you can receive timely help for urgent network problems that are impacting business efficiency but are outside the scope of your ordinary network maintenance resources. Progent's CCIE engineers can connect to your network via secure remote troubleshooting technology in order to provide quick and economical diagnosis and remediation of critical system problems. To learn how to contact a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus security and Virtual Private Network products.
Authorized MS Windows Experts
Progent's Microsoft-expert remote support professionals offer computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server upgrade support, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and configuration,
Microsoft Teams integration consulting,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Premier Network Security Experts
Progent can provide qualified CISM and ISSAP security consultants to deliver a range of system protection solutions to enhance the protection of your UNIX environment against assaults or assist your business to recuperate quickly from a breach. Security solutions offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent has fine tuned an extensive set of tools and mechanisms that allow the Remote Support Team to deliver the highest quality of remote help. Progent offers secure VPN connectivity support for VPN gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online access permits the consultants of Progent's Technical Response Center to connect to your system remotely without compromising system security. Progent's highly evolved service management system includes comprehensive histories for all delivered support. Each certified Progent team consultant has full access to all the details of services delivered by any staff member to each customer. This archive of problems and fixes, plus false alarms and mistakes, is structured as an easily retrievable proprietary database that enables Progent's technical experts to share their knowledge with the whole team to ensure that the overall effectiveness of Progent's technical support improves daily.
Also, Progent offers country-wide online monitoring services powered by System Center Operations Manager (SCOM), configured by Progent for your business so that your network maintenance is proactive and automated. By detecting possible problems before they result in downtime, system monitoring can minimize disruptive and expensive network crises.
Help Desk Call Center Support and Outsourcing
Progent provides three basic programs for Helpdesk services including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Helpdesk Services (a transparent extension of your existing Help Desk resources), and Helpdesk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals offers your customers convenient access to a reliable technical resource with years of background providing telephone-based support and remote access repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Help Desk a positive image as a key contributor to company productivity, and Progent's target is to resolve rather than merely record problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Mac networking, visit Progent's emergency remote help, phone 1-800-993-9400, or refer to Contact Progent.