Progent offers national urgent help and consulting services for businesses who run UNIX or Linux networks or whose IT systems include a combination of UNIX and Microsoft technology. Remote technical support provides optimum return for your IT budget by preserving client efficiency and shortening the hours billed for network repair services. Sophisticated online access tools and skilled service specialists and engineers combine to enable Progent to solve the majority of network problems rapidly without needlessly expending time and dollars by traveling to your location. In most of cases your network problems can be remediated over the phone or through a combination of telephone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISA certified security professionals to help you with the most difficult system issues.
Progent bills for online help per minute. As a result, you are billed just for services delivered. Progent imposes no initialization fee. Many remote service companies impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity and simple billing policy avoid large invoices for fast solutions.
UNIX, Cisco Infrastructure, Windows, and Network Security Experts
Progent's remote consulting professionals have certified skills in a broad range of disciplines. This breadth of capability allows Progent's consultants to manage virtually any emergency likely to take place in a small company information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-OS environments, Progent also offers access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) security specialists, and CISSP-ISSAP consultants.
Progent's Online Service Tools
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology including system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and easy administration, and migration from older applications to Windows or Linux-based environments. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance diagnosing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
macOS and Mac OS X,
IBM AIX Operating System,
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
Debian GNU/Linux and
Premier Cisco Consultants
The CCIE credential is the premier recognition for networking consultants, and certifies a person's technical skills at the expert level. CCIEs can resolve the most challenging issues associated with network design, integration, administration, security, and repair. CCIEs work with the highest priority with Cisco's internal engineers in identifying anomalies with IOS Software network management tools and developing alternate approaches or installing software updates to fix problems. CCIEs are an excellent value because their depth of expertise enables them to solve the most complex problems rapidly. In many instances, less qualified consultants can wrestle with identical problems for many hours or even days.
Progent is among the few support providers that makes CCIEs available to support small and mid-size businesses. Progent offers fast contact with a CCIE by phone so that you can get timely help for complex network problems that are impacting business efficiency but are beyond the experience of your ordinary IT maintenance providers. Progent's CCIE support experts can connect to your network via secure remote support tools in order to perform quick and economical analysis and remediation of critical system trouble. To find out how to talk to a Progent CCIE for timely assistance with your IT infrastructure, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM, protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus protection and Virtual Private Network technology.
Authorized MS Windows Experts
Progent's Microsoft-certified remote support professionals offer computer system troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 troubleshooting,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and integration,
Microsoft Teams upgrade consulting,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Premier System Security Consultants
Progent can give you access to certified CISM and CISSP security consultants to offer a range of system protection solutions to improve the protection of your UNIX environment against assaults or help you to recuperate rapidly from a breach. Security solutions available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent has refined an extensive set of tools and technologies that allow the Remote Support Team to deliver world-class remote help. Progent provides secure Virtual Private Network connectivity support for VPN gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote connectivity permits the consultants of Progent's online support team to connect to your system without compromising network security. Progent's advanced service management system includes thorough records for all provided support. Each certified Progent staff consultant has complete access to all the specifics of support delivered by any staff engineer to every customer. This archive of issues and resolutions, plus false alarms and miscues, is structured as an easily retrievable internal knowledge base that allows Progent's support experts to communicate their experiences with the whole team to ensure that the overall quality of Progent's technical support expands daily.
Also, Progent can provide nationwide online monitoring services powered by System Center Operations Manager, configured by Progent to accommodate your environment so that your computer support is proactive and automated. By anticipating possible issues before they cause downtime, system monitoring can avoid stressful and expensive service crises.
Help Desk Support and Outsourcing
Progent provides three essential types of Helpdesk support including Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Services (which are a transparent supplement to your existing Helpdesk team), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your clients easy access to a dependable support resource with years of experience delivering phone help and online troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Help Desk a respected image as a solid contributor to company performance, and Progent's aim is to resolve and not simply record problems.
How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote expertise with UNIX/Linux networking, visit Progent's emergency online help, call 1-800-993-9400, or go to Contact Progent.