Progent provides nationwide online phone support and consulting services for companies who run UNIX or Linux networks or whose information systems feature a mix of UNIX and Microsoft technology. Remote network consulting provides maximum return for your IT dollar by preserving client productivity and shortening the time charged for computer analysis and repair. Advanced remote access technology and experienced technicians and consultants combine to enable Progent to handle the majority of network issues rapidly without needlessly expending time and dollars by making trips to your location. In most of situations your network problems can be dealt with over the phone or through a mix of telephone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security specialists to assist you with the most difficult network issues.
Progent charges for remote service on a per-minute basis. As a result, you owe exclusively for services received. Progent asks for no service activation fee. Many remote service firms impose large minimum payments or bill for every fifteen minutes or longer. Progent's one-minute granularity and simple pricing policy avoid large bills for speedy repairs.
UNIX/Linux, Cisco CCIE, Microsoft Windows, and Network Security Experts
Progent's remote support engineers have certified skills in a broad array of technologies. This scope of capability makes it possible to manage virtually any emergency likely to occur in a small business information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with mixed-platform environments, Progent also provides the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) consultants, CISSP cybersecurity experts, and Information System Security Architecture Professional consultants.
Progent's Online Technical Support Technologies
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide spectrum of computer technology including network infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified management, and transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-based methodology for solving network issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency online help resolving anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
macOS and OS X,
Silicon Graphics IRIX or major Linux distributions including
fedora Linux, and
Certified Cisco Infrastructure Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking professionals, and certifies an individual's technical skills at the expert level. CCIEs can handle even the most challenging problems surrounding network design, integration, administration, security, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with IOS Software network management tools and coming up with workarounds or obtaining software patches to resolve problems. CCIEs are an exceptional value because their deep experience allows them to solve the most intractable problems rapidly. In many instances, less qualified engineers can wrestle with the same tasks for many hours or even days.
Progent is one of the few service providers that makes CCIEs available to support small and mid-size businesses. Progent offers quick contact with a CCIE by phone so that you can get timely support for complex network issues that are impacting business efficiency but are beyond the experience of your ordinary IT support personnel. Progent's CCIE consultants can connect to your environment by means of sophisticated on-line troubleshooting technology in order to perform quick and affordable analysis and remediation of urgent system problems. To find out how to get in touch with a Progent CCIE for timely help with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as protection and Virtual Private Network products.
Authorized Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 upgrade support, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 design and configuration,
Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Certified Network Security Consultants
Progent can provide accredited CISM and ISSAP security engineers to deliver a range of system protection solutions that can enhance the defenses of your UNIX network against assaults or help you to recuperate quickly from a breach. Security solutions available from Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent has fine tuned an extensive array of tools and technologies that allow the Remote Support Team to deliver the highest quality of online help. Progent provides protected VPN connectivity support for gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity permits the engineers of Progent's Technical Response Center to link to your network remotely without compromising network security. Progent's highly evolved customer support reporting system keeps thorough records for all provided service. Each certified Progent staff engineer has full access to all the specifics of support delivered by any staff engineer to each client. This history of problems and resolutions, plus false alarms and mistakes, is organized as an easily searchable internal knowledge base that allows Progent's technical professionals to communicate their experiences with the whole team to ensure that the overall effectiveness of Progent's technical support expands continuously.
Also, Progent can provide nationwide remote monitoring services powered by System Center Operations Manager (SCOM), configured by Progent to accommodate your environment so your network support is proactive rather than reactive. By detecting possible issues before they result in network outages, remote monitoring can avoid disruptive and expensive network breakdowns.
Help Desk Support
Progent offers three basic programs for Helpdesk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless extension of your current Call Center resources), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX experts offers your customers instant access to a dependable support resource with years of background providing telephone-based help and remote access repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Call Center a respected image as a solid contributor to business performance, and Progent's target is to resolve and not simply report problems.
How to Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with UNIX/Linux products, visit Progent's emergency phone-based help, phone 1-800-993-9400, or go to Contact Progent.