Progent offers national urgent help and consulting services for businesses who run UNIX or Linux networks or whose IT systems include a combination of UNIX and Microsoft technology. Remote technical support provides optimum return for your IT budget by preserving client efficiency and shortening the hours billed for network repair services. Sophisticated online access tools and skilled service specialists and engineers combine to enable Progent to solve the majority of network problems rapidly without needlessly expending time and dollars by traveling to your location. In most of cases your network problems can be remediated over the phone or through a combination of telephone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISA certified security professionals to help you with the most difficult system issues.
Progent bills for online help per minute. As a result, you are billed just for services delivered. Progent imposes no initialization fee. Many remote service companies impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity and simple billing policy avoid large invoices for fast solutions.
UNIX, Cisco Infrastructure, Windows, and Network Security Experts
Progent's remote consulting professionals have certified skills in a broad range of disciplines. This breadth of capability allows Progent's consultants to manage virtually any emergency likely to take place in a small company information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-OS environments, Progent also offers access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) security specialists, and CISSP-ISSAP consultants.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance diagnosing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo.
Progent is among the few support providers that makes CCIEs available to support small and mid-size businesses. Progent offers fast contact with a CCIE by phone so that you can get timely help for complex network problems that are impacting business efficiency but are beyond the experience of your ordinary IT maintenance providers. Progent's CCIE support experts can connect to your network via secure remote support tools in order to perform quick and economical analysis and remediation of critical system trouble. To find out how to talk to a Progent CCIE for timely assistance with your IT infrastructure, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM, protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus protection and Virtual Private Network technology.
Also, Progent can provide nationwide online monitoring services powered by System Center Operations Manager, configured by Progent to accommodate your environment so that your computer support is proactive and automated. By anticipating possible issues before they cause downtime, system monitoring can avoid stressful and expensive service crises.
Help Desk Support and Outsourcing
Progent provides three essential types of Helpdesk support including Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Services (which are a transparent supplement to your existing Helpdesk team), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your clients easy access to a dependable support resource with years of experience delivering phone help and online troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Help Desk a respected image as a solid contributor to company performance, and Progent's aim is to resolve and not simply record problems.
How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote expertise with UNIX/Linux networking, visit Progent's emergency online help, call