Progent offers nationwide online technical support and troubleshooting services for companies that operate UNIX or Linux networks or whose information systems feature a combination of UNIX and Microsoft Windows technology. Online IT help offers maximum leverage for your information technology budget by protecting client efficiency and limiting the hours billed for computer analysis and repair. Advanced remote support tools and experienced service specialists and engineers combine to enable Progent to solve the majority of network problems quickly without needlessly expending time and money by traveling to your location. In the vast majority of cases your IT problems can be remediated by telephone or through a combination of phone help and online access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security professionals to assist with the most difficult system problems.
Progent charges for online support by the minute. As a result, you are billed only for support delivered. Progent imposes no startup fee. Many remote service companies demand large minimum payments or bill for every fifteen minutes or longer. Progent's small granularity and simple billing model avoid big invoices for quick repairs.
UNIX/Linux, Cisco, MS Windows, and System Security Experts
Progent's online consulting engineers have certified skills in a wide array of technologies. This scope of capability allows Progent's consultants to manage almost any crisis likely to occur in a small business information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To support clients with mixed-platform environments, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional engineers.
Progent's Remote Service Technologies
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X online consulting services cover a wide array of computer technology including system infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
macOS and Mac OS X,
IBM AIX OS,
Silicon Graphics IRIX or important Linux distributions including
fedora Linux, and
Premier Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking consultants, and certifies a person's networking knowledge at the master level. CCIEs can handle the most complex issues associated with network design, deployment, management, security, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and developing workarounds or installing software patches to correct problems. CCIEs are an excellent value since their deep expertise allows them to fix the most intractable problems quickly. In many instances, less seasoned engineers can wrestle with the same tasks for hours or days.
Progent is one of the few consulting providers that makes CCIEs accessible to assist small and mid-size businesses. Progent offers fast contact with a CCIE by phone so that you can get immediate help for complex network issues that are hurting business productivity but are outside the experience of your ordinary network maintenance personnel. Progent's CCIE engineers can tie into your network via secure on-line support technology in order to perform fast and affordable diagnosis and remediation of critical system trouble. To learn how to talk to a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading catalog of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus security and Virtual Private Network products.
Authorized MS Windows Support
Progent's Microsoft-premier remote service professionals offer computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Premier System Security Consultants
Progent can provide accredited CISM and ISSAP security consultants to offer a variety of system protection solutions to improve the protection of your UNIX environment against attacks or help your business to recuperate quickly from a breach. Security solutions offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent has refined an advanced set of utilities and mechanisms that enable the Technical Response Center to deliver world-class online help. Progent provides protected VPN connectivity support for VPN gateways from a variety of sources including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity allows the engineers of Progent's online support team to link to your network without violating system security. Progent's highly evolved customer support management application keeps comprehensive histories for all delivered service. Each authorized Progent staff consultant has complete access to all the details of services provided by any team member to each client. This history of issues and fixes, as well as false alarms and miscues, is organized as a readily retrievable proprietary database that allows Progent's support experts to share their experiences with the whole team to make sure that the overall efficiency of Progent's support improves daily.
Also, Progent can provide country-wide remote monitoring services powered by System Center Operations Manager, adapted by Progent for your business so that your network maintenance is proactive and automated. By detecting possible problems before they cause downtime, automated monitoring can minimize stressful and expensive network crises.
Help Desk Support and Outsourcing
Progent offers three essential programs for Help Desk services : Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Help Desk Support Services (a transparent supplement to your current Help Desk team), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals offers your customers easy access to a reliable support group with extensive background providing phone support and online troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Helpdesk a positive image as a key contributor to company productivity, and Progent's target is to resolve and not simply record problems.
How to Contact Progent's Online Technical Support Experts
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Mac products, visit Progent's urgent online help, telephone 1-800-993-9400, or visit Contact Progent.