Progent offers national online help and consulting services for companies who operate UNIX or Linux environments or whose IT systems feature a combination of UNIX and Microsoft products. Online network consulting offers optimum return for your information technology dollar by preserving user productivity and shortening the time billed for computer repair services. Sophisticated remote support tools and skilled service specialists and engineers allow Progent to solve the majority of network issues rapidly without wasting time and dollars by making trips to your site. In most of cases your network issues can be dealt with over the phone or through a mix of phone support and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISM premier security professionals to help you with the most difficult network problems.
Progent bills for online support by the minute. Because of this, you owe just for services delivered. Progent imposes no initialization charge. Many remote service companies demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple pricing model eliminate big bills for quick fixes.
UNIX/Linux, Cisco, MS Windows, and System Security Expertise
Progent's online consulting engineers have expertise in a broad range of technologies. This scope of technical skills allows Progent's consultants to handle virtually any emergency likely to occur in a small company information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-OS networks, Progent also provides access to consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP security experts, and CISSP-ISSAP engineers.
Progent's Remote Service Technologies
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X online support services address a wide range of computer technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from older applications to Windows or Linux environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote help analyzing problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
macOS and Mac OS X,
IBM AIX OS,
Berkeley UNIX (BSD),
Silicon Graphics IRIX or important Linux distributions including
Debian GNU/Linux and
Certified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network engineers, and indicates an individual's technical skills at the expert level. CCIEs can resolve the most difficult problems encountered in network planning, deployment, management, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in identifying problems with Cisco IOS Software network administration utilities and developing alternate approaches or obtaining software updates to resolve problems. CCIEs are an exceptional value because their depth of experience allows them to resolve the most intractable problems quickly. In common cases, less qualified consultants can struggle with identical problems for many hours or even days.
Progent is among the rare service firms that makes CCIEs accessible to support small and medium sized companies. Progent can provide fast access to a CCIE by telephone so that you can get timely help for complex network issues that are hurting worker productivity but are beyond the experience of your ordinary IT maintenance providers. Progent's CCIE support experts can connect to your environment by means of secure on-line troubleshooting technology in order to provide quick and affordable analysis and repair of critical system problems. To learn how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading catalog of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can deliver network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 upgrade support, Exchange 2013 consulting,
Microsoft Exchange Server 2010 troubleshooting,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and integration,
Microsoft Teams planning and deployment consulting,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Premier Network Security Specialists
Progent can provide qualified CISM and CISSP security engineers to deliver a variety of security services to enhance the defenses of your UNIX environment against internal or external threats or help you to recuperate quickly from a penetration. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent has refined an advanced set of utilities and mechanisms that enable the Remote Support Team to deliver world-class online services. Progent provides protected VPN access support for VPN gateways from multiple sources including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote access permits the consultants of Progent's online support team to link to your network remotely without violating system security. Progent's highly evolved customer support management application keeps thorough records for all provided support. Each certified Progent staff engineer has complete availability of to all the specifics of services provided by any staff engineer to each customer. This history of issues and fixes, as well as false alarms and mistakes, is structured as a readily searchable internal database that allows Progent's support experts to share their experiences with the whole team to make sure that the general efficiency of Progent's support improves daily.
In addition, Progent can provide nationwide remote monitoring support powered by System Center Operations Manager (SCOM), configured by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting potential problems before they cause network outages, automated monitoring can minimize stressful and costly network crises.
Call Center Outsourcing
Progent provides several essential programs for Helpdesk services including Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Helpdesk Services (which are a transparent extension of your existing Call Center team), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux experts offers your customers convenient contact with a reliable technical group with extensive background providing telephone-based help and online repair for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a positive reputation as a key contributor to company performance, and Progent's target is to resolve rather than merely record problems.
How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote expertise with UNIX/Linux products, go to Progent's nationwide remote help, telephone 1-800-993-9400, or refer to Contact Progent.