Urgent Remote Help for UNIX, Linux, or SolarisProgent provides nationwide urgent help and troubleshooting services for companies that run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a combination of UNIX and Microsoft technology. Remote IT help provides optimum leverage for your information technology budget by extending user efficiency and limiting the time billed for network analysis and repair. Sophisticated online support technology and skilled service specialists and engineers allow Progent to solve most network problems quickly without wasting time and money by making trips to your location. In the vast majority of cases your IT issues can be remediated over the phone or via a mix of phone support and online access. Progent can make available Cisco certified CCIE infrastructure experts and CISSP premier security specialists to assist with the most difficult system issues.

Progent bills for online help by the minute. Because of this, you pay exclusively for support delivered. Progent requires no initialization charge. Many remote service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity and simple billing policy avoid large tabs for speedy solutions.

UNIX/Linux, Cisco Infrastructure, MS Windows, and System Security Expertise
Progent's online support engineers have expertise in a wide range of technologies. This breadth of capability allows Progent's consultants to handle virtually any crisis likely to occur in a small company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with mixed-platform environments, Progent also offers access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional engineers.

  • UNIX/Linux, Solaris, and macOS and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and Mac OS X phone-based consulting services cover a wide array of computer technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and migration from legacy systems to Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency online help resolving anomalies within UNIX/Linux systems powered by popular variants of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux distributions including RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Premier Cisco CCIE Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and indicates an individual's technical knowledge at the expert level. CCIEs can resolve the most difficult issues encountered in network design, integration, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in identifying problems with IOS Software network management tools and developing workarounds or installing software patches to correct problems. CCIEs are an exceptional value since their depth of expertise enables them to fix the most complex problems quickly. In many instances, less seasoned consultants can struggle with the same tasks for many hours or even days.

    Progent is among the few support organizations that makes CCIEs accessible to help small and mid-size companies. Progent offers quick access to a CCIE by phone so that you can get timely support for urgent network issues that are impacting business productivity but are beyond the experience of your local IT maintenance resources. Progent's CCIE support experts can connect to your network by means of state-of-the-art on-line troubleshooting tools in order to perform quick and affordable diagnosis and repair of critical system trouble. To find out how to contact a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's certified CCIEs have expertise in all of Cisco's industry-leading selection of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, as well as protection and Virtual Private Network solutions.

  • Authorized MS Windows Expertise
    Progent's Microsoft-expert remote service engineers offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint 2016 migration support, SharePoint Server 2019 design and configuration, Microsoft Teams upgrade support, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Certified Network Security Experts
    Progent can give you access to certified CISM and ISSAP security consultants to offer a variety of security solutions that can improve the defenses of your UNIX environment against assaults or help you to recuperate rapidly from a penetration. Security solutions offered by Progent include: in depth security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent's Online Support Technologies
Progent has refined an advanced array of tools and mechanisms that enable the Remote Support Team to deliver world-class remote help. Progent provides secure VPN connectivity support for gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote access allows the consultants of Progent's online support team to connect to your system without violating system security. Progent's highly evolved service reporting application keeps thorough records for all delivered service. Each authorized Progent staff engineer has complete availability of to all the specifics of services delivered by any team engineer to each customer. This history of problems and fixes, as well as false alarms and miscues, is structured as an easily retrievable internal database that enables Progent's technical experts to communicate their experiences with the whole team to make sure that the overall quality of Progent's support improves continuously.

Also, Progent can provide country-wide remote monitoring services based on System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By detecting possible problems before they result in network outages, remote monitoring can avoid stressful and costly service breakdowns.

Call Center Outsourcing
Progent provides three basic types of Helpdesk support including Microsoft and UNIX Call Center Outsourcing Services, Virtual Helpdesk Services (a transparent extension of your existing Call Center resources), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts offers your customers convenient access to a reliable support resource with extensive experience providing phone support and online troubleshooting for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Help Desk a respected reputation as a solid contributor to company productivity, and Progent's aim is to resolve rather than merely report problems.

How to Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux products, visit Progent's urgent phone-based help, telephone 1-800-993-9400, or see Contact Progent.

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