Progent offers nationwide online help and troubleshooting services for companies that operate UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft Windows products. Online technical support provides maximum leverage for your information technology budget by preserving user productivity and limiting the hours billed for computer repair services. Sophisticated online access utilities and skilled technicians and engineers combine to enable Progent to solve most IT issues rapidly without needlessly expending time and money by traveling to your site. In the vast majority of cases your IT issues can be remediated over the phone or through a mix of phone help and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISM and CISSP premier security professionals to assist with the most difficult network problems.
Progent bills for telephone-based help on a per-minute basis. This means you pay only for support received. Progent imposes no startup surcharge. Many online support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and simple billing model do away with big tabs for speedy repairs.
UNIX, Cisco Infrastructure, Microsoft Windows, and Network Security Experts
Progent's online support engineers have expertise in a wide array of technologies. This breadth of technical skills makes it possible to handle virtually any crisis likely to take place in a small business network. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support customers with mixed-platform environments, Progent also provides the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) consultants, CISSP cybersecurity experts, and CISSP-ISSAP consultants.
Progent's Online Technical Support Technologies
UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide range of information technology including network architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and easy administration, and transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency online assistance troubleshooting anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
Debian GNU/Linux and
Certified Cisco CCIE Engineers
The CCIE credential is the top recognition for network engineers, and certifies an individual's technical knowledge at the master level. CCIEs can resolve even the most difficult issues associated with network design, deployment, administration, security, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in identifying problems with IOS Software network administration tools and developing alternate approaches or installing software patches to fix problems. CCIEs represent an excellent value because their deep experience enables them to solve the most intractable problems rapidly. In common instances, less seasoned engineers can wrestle with the same problems for many hours or even days.
Progent is one of the few service organizations that makes CCIEs available to support small and medium sized businesses. Progent offers fast access to a CCIE by phone so that you can get timely help for complex network issues that are hurting worker productivity but are beyond the experience of your local IT maintenance providers. Progent's CCIE engineers can connect to your environment via sophisticated on-line troubleshooting technology in order to perform fast and affordable diagnosis and remediation of critical system trouble. To find out how to contact a Progent CCIE for immediate help with your network, visit Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as security and Virtual Private Network (VPN) solutions.
Certified Windows Experts
Progent's Microsoft-premier remote support experts can deliver computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2013 design,
Microsoft Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Premier System Security Specialists
Progent can give you access to qualified CISM and ISSAP security engineers to deliver a range of system protection solutions to enhance the defenses of your UNIX/Linux network against assaults or help your business to recover quickly from a penetration. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent has fine tuned an advanced set of tools and technologies that allow the Technical Response Center to deliver the highest quality of online services. Progent provides secure VPN access support for gateways from multiple sources including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN remote connectivity allows the engineers of Progent's online support team to link to your network without violating system security. Progent's highly evolved service reporting system keeps thorough histories for all provided service. Each authorized Progent staff consultant has complete availability of to all the details of support provided by any staff member to every client. This database of problems and resolutions, as well as false alarms and miscues, is structured as a readily searchable internal knowledge base that enables Progent's technical professionals to communicate their experiences company-wide to make sure that the general efficiency of Progent's technical support expands continuously.
Also, Progent can provide nationwide online monitoring support based on System Center Operations Manager, adapted by Progent for your business so your network maintenance is proactive and automated. By detecting emerging problems before they result in downtime, system monitoring can avoid stressful and costly service crises.
Call Center Outsourcing
Progent offers several basic programs for Helpdesk services : Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Help Desk Services (which are a seamless supplement to your current Helpdesk resources), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX professionals gives your clients convenient access to a dependable support resource with years of background providing phone support and online repair for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Call Center a positive reputation as a solid contributor to company productivity, and Progent's aim is to fix rather than simply report problems.
How to Contact Progent's Online Service Experts
To contact Progent about urgent online assistance with UNIX/Linux products, visit Progent's nationwide online help, telephone 1-800-993-9400, or see Contact Progent.