Progent offers national remote help and troubleshooting services for businesses that run UNIX or Linux networks or whose information systems include a mix of UNIX and Microsoft products. Online network consulting provides maximum leverage for your information technology budget by protecting user productivity and limiting the hours charged for network analysis and repair. Sophisticated online access technology and experienced technicians and engineers combine to enable Progent to handle most IT issues quickly without wasting time and dollars by traveling to your location. In most of cases your network problems can be dealt with by telephone or via a mix of telephone help and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISSP certified security specialists to help with the toughest network issues.
Progent charges for phone service by the minute. This means you pay exclusively for services received. Progent imposes no service activation charge. Many remote support companies impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity and straightforward pricing model do away with large invoices for speedy fixes.
UNIX, Cisco, Windows, and System Security Support
Progent's remote consulting professionals have certified skills in a wide array of technologies. This scope of capability allows Progent's consultants to handle almost any crisis likely to take place in a small business network. Certifications held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To support customers with multi-platform networks, Progent also provides the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager Engineers, CISSP security experts, and CISSP-ISSAP consultants.
Progent's Online Support Tools
UNIX/Linux, Sun Solaris, and macOS and Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad range of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and transitioning from older applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online help analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
macOS and Mac OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX or major Linux distributions including
Debian GNU/Linux and
fedora Linux, and
Certified Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network professionals, and indicates a person's technical knowledge at the expert level. CCIEs can handle the most complex issues associated with network planning, deployment, management, protection, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in identifying anomalies with IOS Software network administration tools and coming up with workarounds or obtaining software patches to fix problems. CCIEs represent an exceptional value because their deep expertise enables them to fix the most complex problems rapidly. In many cases, less seasoned engineers can struggle with identical problems for hours or even days.
Progent is one of the rare consulting firms that makes CCIEs accessible to assist small and medium sized companies. Progent can provide fast contact with a CCIE by telephone so that you can receive immediate help for complex network issues that are hurting worker productivity but are beyond the experience of your local IT support providers. Progent's CCIE engineers can tie into your network by means of state-of-the-art on-line support technology in order to provide fast and economical diagnosis and remediation of urgent system trouble. To learn how to get in touch with a Progent CCIE for immediate help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus security and VPN solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service experts offer network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can help you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 upgrade support, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and configuration,
Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Certified Network Security Consultants
Progent can give you access to qualified CISM and CISSP security consultants to offer a variety of security services to improve the defenses of your UNIX/Linux environment against internal or external threats or help you to recuperate quickly from a penetration. Security services offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing safe techniques for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent has refined an extensive set of tools and technologies that enable the Remote Support Team to deliver world-class remote services. Progent offers protected Virtual Private Network access support for VPN gateways from multiple sources including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online connectivity allows the consultants of Progent's online support team to link to your network without violating system security. Progent's highly evolved customer support reporting application keeps thorough records for all delivered service. Each authorized Progent team consultant has full access to all the details of services provided by any staff member to each client. This history of problems and resolutions, as well as false alarms and miscues, is organized as a readily retrievable proprietary knowledge base that allows Progent's support professionals to communicate their experiences company-wide to make sure that the overall efficiency of Progent's support expands continuously.
Also, Progent offers nationwide online monitoring support powered by System Center Operations Manager, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By detecting potential issues before they cause downtime, automated monitoring can avoid stressful and expensive service breakdowns.
Help Desk Support
Progent offers three basic types of Helpdesk support : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Help Desk Support Services (which are a seamless extension of your current Help Desk team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux experts gives your clients instant contact with a reliable support resource with extensive experience delivering phone support and online repair for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Helpdesk a positive image as a solid contributor to business performance, and Progent's aim is to resolve rather than simply record problems.
How to Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Mac networking, visit Progent's nationwide remote support, phone 1-800-993-9400, or see Contact Progent.