macOS and OS X, Linux, Solaris Consulting

Progent provides national online help and troubleshooting services for companies who operate UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX/Linux and Microsoft products. Remote technical support provides optimum return for your information technology budget by preserving user efficiency and limiting the hours charged for computer analysis and repair. Advanced remote support utilities and skilled technicians and consultants combine to enable Progent to solve most IT issues quickly without needlessly expending time and money by making trips to your site. In the vast majority of cases your IT issues can be dealt with over the phone or via a combination of phone support and remote connectivity. Progent can make available Cisco CCIE infrastructure experts and CISA certified security specialists to help you with the most challenging system issues.

Progent charges for remote support by the minute. As a result, you pay only for support delivered. Progent asks for no startup charge. Many remote support organizations impose substantial minimum payments or bill for every quarter hour or longer. Progent's fine granularity and simple billing policy avoid big tabs for quick fixes.

UNIX/Linux, Cisco CCIE, Microsoft Windows, and System Security Experts
Progent's online consulting professionals have certified skills in a broad range of technologies. This breadth of capability makes it possible to manage almost any emergency likely to occur in a small company network. Certifications held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To support clients with mixed-platform networks, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include CISM consultants, CISSP cybersecurity specialists, and Information System Security Architecture Professional consultants.

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X phone-based consulting services address a broad spectrum of computer technology such as network infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX/Linux consultants can provide urgent online assistance diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX including: macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux distros including RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora, and Gentoo Linux.

• Premier Cisco CCIE Engineers
  The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and indicates a person's networking knowledge at the master level. CCIEs can handle even the most challenging issues encountered in network design, integration, administration, protection, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in identifying anomalies with IOS Software network management utilities and coming up with alternate approaches or obtaining software patches to resolve problems. CCIEs represent an excellent value since their deep expertise enables them to resolve the most complex problems rapidly. In many instances, less qualified engineers can wrestle with the same tasks for many hours or even days.

  Progent is among the few consulting organizations that makes CCIEs accessible to help small and medium sized companies. Progent offers quick contact with a CCIE by phone so that you can receive timely help for urgent network issues that are impacting business efficiency but are outside the scope of your local network maintenance resources. Progent's CCIE consultants can tie into your environment by means of secure remote troubleshooting technology in order to perform quick and economical analysis and repair of critical system problems. To learn how to talk to a Progent CCIE for timely assistance with your network, go to Progent's Urgent Support.

  Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as security and VPN solutions.

• Certified Microsoft Windows Experts
  Progent's Microsoft-expert remote service experts can deliver computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist your company with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint Server 2019 design and deployment, Microsoft Teams integration consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

• CISM and CISSP Certified Network Security Experts
  Progent can give you access to certified CISM and ISSAP security engineers to deliver a variety of security solutions that can improve the defenses of your UNIX/Linux network against internal or external threats or help your business to recuperate quickly from a breach. Security services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; configuring firewalls; designing secure techniques for off-site and mobile access; protecting your messaging system against spam and directory harvest attacks; and offering round-the-clock network monitoring.

Also, Progent offers country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent for your environment so that your network support is proactive rather than reactive. By anticipating possible problems before they result in downtime, automated monitoring can avoid disruptive and costly network breakdowns.

Help Desk Support
Progent offers three essential programs for Helpdesk support : Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Help Desk Services (which are a transparent extension of your current Helpdesk staff), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX professionals offers your clients instant access to a reliable technical resource with years of background delivering phone help and online troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a positive image as a solid contributor to company performance, and Progent's aim is to fix rather than simply report problems.

How to Contact Progent's Online Support Experts
To get in touch with Progent about urgent online support with UNIX/Linux technology, visit Progent's emergency phone-based support, call 1-800-993-9400, or visit Contact Progent.