Immediate Online Consulting for UNIX, Linux, or Sun SolarisProgent offers national remote phone support and consulting services for businesses that operate UNIX or Linux environments or whose IT systems include a mix of UNIX and Microsoft Windows products. Remote technical support provides optimum return for your information technology budget by protecting client efficiency and limiting the hours billed for network analysis and repair. Sophisticated remote support utilities and experienced service specialists and consultants combine to enable Progent to solve most network issues quickly without wasting time and money by traveling to your location. In most of cases your network problems can be dealt with by telephone or via a mix of telephone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP premier security professionals to assist you with the most difficult network issues.

Progent bills for online help per minute. Because of this, you are invoiced only for support delivered. Progent asks for no initialization surcharge. Many online service firms impose substantial minimum payments or bill for each quarter hour or longer. Progent's fine granularity and straightforward pricing policy save you from large tabs for quick fixes.

UNIX, Cisco, MS Windows, and System Security Support
Progent's remote support professionals have certified skills in a wide range of disciplines. This scope of capability allows Progent's consultants to handle almost any crisis likely to occur in a small company network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.

To provide assistance to clients with multi-OS networks, Progent also provides the support of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include CISM consultants, CISSP security experts, and CISSP-ISSAP consultants.

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad range of computer technology including system infrastructure, email systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy management, and transitioning from legacy applications to Windows or Linux-based solutions. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help resolving anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux distros such as RedHat, SUSE Linux, Debian-GNU and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo.

  • Certified Cisco Consultants
    The CCIE credential is the premier recognition for network engineers, and indicates an individual's technical knowledge at the master level. CCIEs can resolve the most challenging issues encountered in network planning, integration, management, security, and repair. CCIEs work closely with Cisco's internal engineers in identifying anomalies with IOS Software network management utilities and coming up with alternate approaches or obtaining software updates to correct problems. CCIEs represent an excellent value since their deep expertise enables them to fix the most intractable problems rapidly. In many cases, less seasoned consultants can struggle with identical problems for many hours or even days.

    Progent is among the few support providers that makes CCIEs accessible to help small and mid-size companies. Progent offers fast access to a CCIE by telephone so that you can receive immediate help for urgent network issues that are impacting worker efficiency but are beyond the experience of your local network support providers. Progent's CCIE consultants can tie into your network by means of state-of-the-art on-line troubleshooting technology in order to perform fast and economical diagnosis and remediation of urgent system problems. To find out how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, go to Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network (VPN) technology.

  • Authorized MS Windows Support
    Progent's Microsoft-premier online support experts can provide network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist you with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 troubleshooting, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 design and configuration, Microsoft Teams migration support, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  • CISM and CISSP Certified Network Security Consultants
    Progent can give you access to certified CISM and CISSP security consultants to deliver a variety of security services that can improve the defenses of your UNIX/Linux network against assaults or assist your business to recover quickly from a penetration. Security services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent's Remote Technical Support Technologies
Progent has refined an extensive set of tools and mechanisms that enable the Remote Support Team to deliver world-class online help. Progent offers protected Virtual Private Network connectivity support for VPN gateways from a variety of sources including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online access allows the consultants of Progent's Technical Response Center to link to your network remotely without compromising network security. Progent's sophisticated service reporting application includes thorough histories for all delivered service. Each certified Progent team engineer has complete access to all the specifics of services provided by any staff member to each client. This archive of problems and fixes, as well as false alarms and miscues, is organized as a readily searchable proprietary database that enables Progent's technical experts to share their knowledge company-wide to ensure that the overall quality of Progent's technical support improves daily.

Also, Progent can provide country-wide remote monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By detecting potential problems before they result in downtime, automated monitoring can minimize disruptive and costly service breakdowns.

Call Center Outsourcing
Progent offers several basic programs for Helpdesk services including Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless extension of your current Help Desk team), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux experts offers your customers instant contact with a dependable technical resource with extensive background providing phone help and remote access repair for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a respected image as a solid contributor to business performance, and Progent's target is to fix and not merely record problems.

How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or Mac networking, go to Progent's urgent online help, call 1-800-993-9400, or see Contact Progent.

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