Urgent Remote Help for UNIX, Linux, or SolarisProgent provides nationwide urgent help and troubleshooting services for companies that run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a combination of UNIX and Microsoft technology. Remote IT help provides optimum leverage for your information technology budget by extending user efficiency and limiting the time billed for network analysis and repair. Sophisticated online support technology and skilled service specialists and engineers allow Progent to solve most network problems quickly without wasting time and money by making trips to your location. In the vast majority of cases your IT issues can be remediated over the phone or via a mix of phone support and online access. Progent can make available Cisco certified CCIE infrastructure experts and CISSP premier security specialists to assist with the most difficult system issues.

Progent bills for online help by the minute. Because of this, you pay exclusively for support delivered. Progent requires no initialization charge. Many remote service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity and simple billing policy avoid large tabs for speedy solutions.

UNIX/Linux, Cisco Infrastructure, MS Windows, and System Security Expertise
Progent's online support engineers have expertise in a wide range of technologies. This breadth of capability allows Progent's consultants to handle virtually any crisis likely to occur in a small company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with mixed-platform environments, Progent also offers access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional engineers.

  • UNIX/Linux, Solaris, and macOS and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and Mac OS X phone-based consulting services cover a wide array of computer technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and migration from legacy systems to Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency online help resolving anomalies within UNIX/Linux systems powered by popular variants of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux distributions including RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Premier Cisco CCIE Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and indicates an individual's technical knowledge at the expert level. CCIEs can resolve the most difficult issues encountered in network design, integration, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in identifying problems with IOS Software network management tools and developing workarounds or installing software patches to correct problems. CCIEs are an exceptional value since their depth of expertise enables them to fix the most complex problems quickly. In many instances, less seasoned consultants can struggle with the same tasks for many hours or even days.

    Progent is among the few support organizations that makes CCIEs accessible to help small and mid-size companies. Progent offers quick access to a CCIE by phone so that you can get timely support for urgent network issues that are impacting business productivity but are beyond the experience of your local IT maintenance resources. Progent's CCIE support experts can connect to your network by means of state-of-the-art on-line troubleshooting tools in order to perform quick and affordable diagnosis and repair of critical system trouble. To find out how to contact a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's certified CCIEs have expertise in all of Cisco's industry-leading selection of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, as well as protection and Virtual Private Network solutions.

  • Authorized MS Windows Expertise
    Progent's Microsoft-expert remote service engineers offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration expertise, SharePoint Server 2019 design and deployment, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  • CISM and ISSAP Certified System Security Specialists
    Progent can provide accredited CISM and CISSP security consultants to deliver a variety of system protection solutions that can improve the protection of your UNIX/Linux environment against assaults or assist you to recover rapidly from a penetration. Security solutions available from Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent's Remote Service Tools
Progent has refined an extensive set of utilities and mechanisms that allow the Remote Support Team to deliver world-class remote services. Progent provides protected VPN access support for VPN gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote access permits the consultants of Progent's online support team to link to your system without compromising system security. Progent's highly evolved service reporting application keeps thorough records for all delivered support. Each authorized Progent staff consultant has complete access to all the details of support delivered by any team engineer to every client. This history of issues and resolutions, as well as false alarms and mistakes, is organized as a readily searchable internal knowledge base that allows Progent's technical experts to share their knowledge with the whole team to ensure that the general efficiency of Progent's technical support expands continuously.

Also, Progent can provide country-wide online monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By detecting emerging issues before they cause downtime, system monitoring can minimize stressful and expensive service crises.

Help Desk Support and Outsourcing
Progent offers three essential programs for Helpdesk services including Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Help Desk Support Services (which are a transparent extension of your current Helpdesk resources), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX professionals gives your clients instant contact with a dependable support resource with extensive background delivering phone support and online troubleshooting for IT systems powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Call Center a positive image as a solid contributor to business productivity, and Progent's aim is to resolve and not simply report problems.

How to Contact Progent's Online Service Experts
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or Mac technology, visit Progent's nationwide remote support, call 1-800-993-9400, or refer to Contact Progent.



An index of content::

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