Progent offers national online help and consulting services for companies who operate UNIX or Linux environments or whose IT systems feature a combination of UNIX and Microsoft products. Online network consulting offers optimum return for your information technology dollar by preserving user productivity and shortening the time billed for computer repair services. Sophisticated remote support tools and skilled service specialists and engineers allow Progent to solve the majority of network issues rapidly without wasting time and dollars by making trips to your site. In most of cases your network issues can be dealt with over the phone or through a mix of phone support and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISM premier security professionals to help you with the most difficult network problems.
Progent bills for online support by the minute. Because of this, you owe just for services delivered. Progent imposes no initialization charge. Many remote service companies demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple pricing model eliminate big bills for quick fixes.
UNIX/Linux, Cisco, MS Windows, and System Security Expertise
Progent's online consulting engineers have expertise in a broad range of technologies. This scope of technical skills allows Progent's consultants to handle virtually any emergency likely to occur in a small company information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-OS networks, Progent also provides access to consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP security experts, and CISSP-ISSAP engineers.
Progent's UNIX and Linux consultants can offer urgent remote help analyzing problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or important Linux distributions including RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora, and Gentoo.
Progent is among the rare service firms that makes CCIEs accessible to support small and medium sized companies. Progent can provide fast access to a CCIE by telephone so that you can get timely help for complex network issues that are hurting worker productivity but are beyond the experience of your ordinary IT maintenance providers. Progent's CCIE support experts can connect to your environment by means of secure on-line troubleshooting technology in order to provide quick and affordable analysis and repair of critical system problems. To learn how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading catalog of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network products.
In addition, Progent can provide nationwide remote monitoring support powered by System Center Operations Manager (SCOM), configured by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting potential problems before they cause network outages, automated monitoring can minimize stressful and costly network crises.
Call Center Outsourcing
Progent provides several essential programs for Helpdesk services including Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Helpdesk Services (which are a transparent extension of your existing Call Center team), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux experts offers your customers convenient contact with a reliable technical group with extensive background providing telephone-based help and online repair for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a positive reputation as a key contributor to company performance, and Progent's target is to resolve rather than merely record problems.
How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote expertise with UNIX/Linux products, go to Progent's nationwide remote help, telephone