Urgent Online Support for UNIX, Linux, or SolarisProgent provides nationwide online phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft Windows products. Remote network consulting offers optimum leverage for your information technology dollar by protecting client efficiency and shortening the hours billed for computer repair services. Sophisticated online support technology and experienced service specialists and consultants allow Progent to solve the majority of IT problems rapidly without wasting time and dollars by making trips to your site. In the vast majority of situations your IT issues can be remediated over the phone or via a combination of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security specialists to assist with the most challenging system problems.

Progent bills for online help on a per-minute basis. As a result, you pay exclusively for support delivered. Progent requires no startup fee. Many remote service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity and simple billing policy avoid big bills for quick repairs.

UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and Network Security Experts
Progent's remote consulting professionals have expertise in a wide array of disciplines. This breadth of capability allows Progent's consultants to manage virtually any crisis likely to take place in a small business information system. Certifications held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.

To support clients with multi-platform environments, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional consultants.

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux consultants can provide emergency phone-based assistance troubleshooting problems within UNIX/Linux systems based on leading versions of UNIX such as: macOS and OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or important Linux distributions including RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux.

  • Premier Cisco Infrastructure Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network professionals, and indicates a person's networking knowledge at the master level. CCIEs can handle even the most complex issues encountered in network design, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or obtaining software patches to resolve problems. CCIEs represent an excellent value since their deep expertise allows them to resolve the most intractable problems quickly. In many instances, less seasoned engineers can wrestle with the same tasks for hours or days.

    Progent is one of the rare service providers that makes CCIEs accessible to help small and medium sized companies. Progent can provide fast contact with a CCIE by phone so that you can receive immediate support for urgent network issues that are impacting business productivity but are outside the scope of your ordinary network maintenance resources. Progent's CCIE engineers can connect to your network by means of secure on-line support tools in order to perform fast and economical analysis and remediation of urgent network trouble. To find out how to get in touch with a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as protection and VPN products.

  • Certified Windows Support
    Progent's Microsoft-expert online support engineers can deliver computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help your company with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration consulting, SharePoint Server 2019 planning and deployment, Microsoft Teams migration support, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  • CISM and CISSP Premier System Security Specialists
    Progent can provide certified CISM and ISSAP security engineers to offer a variety of system protection services to enhance the defenses of your UNIX network against internal or external threats or help you to recover quickly from a penetration. Security services available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; establishing secure architectures for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent's Remote Technical Support Tools
Progent has fine tuned an extensive array of tools and technologies that enable the Technical Response Center to deliver the highest quality of online help. Progent provides secure VPN access support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online access permits the consultants of Progent's online support team to link to your network without violating network security. Progent's highly evolved service management application includes thorough histories for all delivered service. Each certified Progent team consultant has full access to all the details of support provided by any staff engineer to each customer. This history of problems and fixes, as well as false alarms and mistakes, is organized as an easily retrievable internal knowledge base that enables Progent's technical experts to share their knowledge with the whole team to ensure that the general efficiency of Progent's technical support improves daily.

Also, Progent offers nationwide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your business so that your computer support is proactive and automated. By detecting potential problems before they result in network outages, system monitoring can avoid stressful and expensive network breakdowns.

Help Desk Support
Progent provides three basic types of Helpdesk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Call Center staff), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux experts offers your clients convenient contact with a dependable support resource with extensive experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a respected reputation as a key contributor to business productivity, and Progent's goal is to fix rather than merely record problems.

How to Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Mac networking, go to Progent's urgent online help, call 1-800-993-9400, or go to Contact Progent.



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