macOS and OS X, Linux, Solaris Consulting
UNIX Integration and Support:
Fast Phone Support for UNIX, Linux, Solaris
Progent provides national online phone support and consulting services for companies that run UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX/Linux and Microsoft Windows technology. Online IT help provides optimum return for your IT dollar by extending user efficiency and shortening the hours billed for network analysis and repair. Advanced online access utilities and skilled service specialists and engineers allow Progent to handle the majority of network problems rapidly without wasting time and dollars by making trips to your site. In most of cases your network issues can be dealt with over the phone or via a combination of telephone help and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA premier security professionals to assist you with the most difficult system issues.
Progent bills for phone support on a per-minute basis. This means you are charged exclusively for support received. Progent imposes no initialization charge. Many online service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity and straightforward pricing model avoid big tabs for speedy repairs.
UNIX, Cisco Infrastructure, Windows, and Network Security Expertise
Progent's online support engineers have certified skills in a wide range of disciplines. This breadth of technical skills allows Progent's consultants to manage virtually any emergency likely to take place in a small company information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with multi-platform environments, Progent also provides the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager consultants, CISSP security specialists, and CISSP-ISSAP consultants.
-
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X online consulting services cover a wide spectrum of information technology such as network infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.Progent's UNIX and Linux consultants can offer emergency online help resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as RedHat, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo.
-
Premier Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network engineers, and indicates an individual's technical skills at the expert level. CCIEs can resolve the most challenging issues associated with network design, deployment, management, protection, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in identifying anomalies with IOS Software network administration utilities and coming up with alternate approaches or obtaining software updates to correct problems. CCIEs represent an exceptional value because their deep experience enables them to resolve the most complex problems rapidly. In many instances, less seasoned consultants can wrestle with identical tasks for hours or even days.Progent is one of the few consulting firms that makes CCIEs available to assist small and mid-size companies. Progent can provide quick access to a CCIE by phone so that you can get immediate help for complex network issues that are impacting worker efficiency but are outside the experience of your ordinary IT maintenance resources. Progent's CCIE support experts can connect to your environment using sophisticated remote support technology in order to provide quick and affordable diagnosis and remediation of critical system problems. To find out how to contact a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network (VPN) technology.
-
Certified Windows Expertise
Progent's Microsoft-certified online support professionals can provide network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help you with a wide variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint 2019 planning and integration, Microsoft Teams upgrade consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration. -
CISM and CISSP Premier System Security Consultants
Progent can give you access to accredited CISM and CISSP security engineers to offer a variety of system protection solutions that can strengthen the defenses of your UNIX network against assaults or assist your business to recover rapidly from a penetration. Security solutions offered by Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; establishing safe architectures for off-site and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent has fine tuned an extensive set of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of remote help. Progent provides secure Virtual Private Network connectivity support for gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote connectivity allows the consultants of Progent's Technical Response Center to link to your network without violating system security. Progent's highly evolved customer support reporting application includes thorough records for all delivered support. Each certified Progent staff consultant has complete access to all the specifics of services delivered by any team engineer to each customer. This database of issues and fixes, plus false alarms and mistakes, is organized as an easily retrievable proprietary database that enables Progent's support experts to communicate their experiences company-wide to make sure that the overall efficiency of Progent's support improves daily.
Also, Progent offers country-wide remote monitoring support powered by System Center Operations Manager, adapted by Progent for your environment so your computer support is proactive and automated. By anticipating potential issues before they cause downtime, system monitoring can minimize stressful and expensive service crises.
Call Center Support
Progent provides three basic programs for Helpdesk services including Microsoft and UNIX Help Desk Outsourcing Services, Virtual Help Desk Support Services (a seamless supplement to your existing Helpdesk team), and Helpdesk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux experts offers your customers instant contact with a dependable support group with years of experience delivering phone help and online troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Help Desk a positive reputation as a solid contributor to business productivity, and Progent's target is to fix and not merely report problems.
How to Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux products, visit Progent's urgent remote support, call
An index of content::
IT Consulting Meraki Air Marshal
Meraki MR84 Access Point Technology Consulting
Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to design, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco devices for unified management.
Remote Desktop Connection for Apple Mac Network Consultants
Windows Desktop Simulation on Apple Mac Troubleshooting
For businesses with a mix of Apple Mac and Microsoft Windows desktops, there are two basic alternatives for using Microsoft Windows-dependent software on a Mac: an external connection to a physical Windows computer or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect a Mac to a remote Microsoft Windows-powered PC to use Microsoft Windows applications and share network resources. Microsoft's Virtual PC for Mac simulates Microsoft Windows on a Mac system so that you are able to run Windows applications locally. Progent's macOS and Mac OS X technology consultants can assist your company to manage these products for using Windows software on your Macs and can also help your business to assess and configure other solutions for Windows PC emulation.
Windows Server Hyper-V 2016 Private Cloud On-site Technical Support
Windows Server Hyper-V 2016 Online Troubleshooting
Windows Hyper-V 2016 incorporates core technologies first designed for and proven on Microsoft Azure, one of the world's largest public clouds. This dramatically enhances the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing data security, availability, scale, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consultants can assist you to assess the benefits of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to run your vital applications, design a cost-effective network topology for a cloud-centric or hybrid installation, create and execute a smooth upgrade plan, train your IT administration and technical support staff, and deliver ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 solution gives you maximum business benefit.
NetApp SnapMirror Professionals
MetroCluster Switch Integration Consultants
NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with synchronous replication to deliver fast, zero data loss disaster recovery between datacenters that are up to 185 miles (300km) apart. Progent's roster of seasoned network experts can help your business to plan, deploy, administer, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that meets your technical needs and budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster environment by delivering guidance with procedures such as assigning disk pools, arranging plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and verifying your DR solution to verify compliance with industry standards and regulatory requirements.
Microsoft Teams and AAD Consultancy
Microsoft Teams PSTN integration Services
Progent can help your business to design an upgrade to Microsoft Teams from Skype for Business or Lync Server and install, administer, and debug a cloud or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
Urgent Citrix XenCenter Consultancy
Citrix XenServer Consultants
Progent's Citrix-accredited consultants can assist you to evaluate the business advantages of XenServer and additional Citrix products, and can assist you to plan, test, execute, troubleshoot, and support a XenServer solution. Progent can in addition analyze your current Citrix technology environment and show you how to enhance resource utilization, responsiveness, security and compliance, uptime, and disaster recovery.
Exchange 2013 Disk Availability Group Consulting
Top Rated Network Consultant Microsoft Exchange
Microsoft Exchange 2013 incorporates major improvements to the functionality of its predecessor Exchange 2010 and delivers powerful innovations as well as a redesigned architecture. These improvements affect vital IT areas such as manageability, high availability (HA), security, operational costs, teamwork, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange 2013, design an efficient test and rollout strategy, and train your IT staff to maintain your Exchange 2013 solution. Progent can also provide affordable online consulting and management for Exchange 2013.
Windows Server 2012R2 Storage Spaces Online Technical Support
Windows Server 2012R2 Data Deduplication Online Support
Progent's certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, create test systems and rollout strategies, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support, staff, create a corporate-wide security plan, automate network management, help with application development, and build and test a disaster recovery/business continuity plan.
Small Business WiFi Help and Support
Support and Integration Wireless Bridge
Progent's Wireless Consulting Services provide a convenient, economical option for businesses of all sizes to configure, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile email and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Top Remote Access Professional
Cisco RADIUS Security Computer Consulting
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size business integrate and maintain Cisco’s security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the flexibility to evolve with your changing business needs. Progent’s Cisco-Certified network experts support Cisco’s complete line of products targeted at preventing information pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can show you how to integrate Cisco products to get safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central client access control framework for user authentication, permissions, and accounting from an easy-to-use Web interface.
24-7 Remote Troubleshooting Exchange Online and on-premises Exchange
Immediate Hybrid Office 365 integration Technical Consultant
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange systems. This permits you to have specific Exchange mailboxes hosted at your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help your organization with any facet of planning, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can provide occasional expertise to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 solution is successfully completed on time and on budget.
SonicWall Network Security Test
SonicWall Gateway Security Suite Protecting
Progent's SonicWall firewall consultants can show you how to configure, maintain, and troubleshoot SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall security gateways into a complete security solution and design security into your corporate processes.
Small Business Wireless Technology Consulting Services
Wireless Bridge IT Consultants
Progent’s wireless professionals can help small companies plan, select, pilot, deploy and maintain protected building-to-building wireless bridges that integrate transparently into your IT network while offering a degree of security that equals or excels wireline connections. Progent offers experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can show you how to identify and install the wireless connectivity solutions that fit best with your business needs.
Exchange 2013 Project Planning Support
On-site Support Exchange 2013 Project Planning
Exchange Server 2013 includes significant enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important innovations as well as a revamped structure. These improvements favorably impact key facets of IT including manageability, high availability (HA), security, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the possible advantages of migrating to Microsoft Exchange 2013, design an efficient validation and rollout strategy, and educate your IT team to manage your Exchange Server 2013 solution. Progent can also provide affordable remote consulting and support and management services for Microsoft Exchange Server 2013.
System Center 2012 Operations Manager Professional
Microsoft SCOM 2012 Migration Help and Support
Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of any size advanced online or onsite consulting services for SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs according to best practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or on-premises technical support to help you to fix critical issues uncovered by System Center 2012 Operations Manager.
California System Consultant
Texas Systems Engineer
If your organization does not need immediate online support but you think you will require technical services with your network in the near future, you can save time and money and ensure that the right IT skill will be available when you need it by contacting a Progent sales specialist and signing up as a customer. For more information, call 800-993-9400 or email information@progent.com.
Automatic Network Infrastructure Diagrams Technical Support
24 Hour ProSight Infrastructure Management Specialist
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks.
Technology Consulting Microsoft Exchange Server 2016 Migration
Open Now Exchange 2016 Upgrade Planning Specialists
Progent can help you in any and all facets of your upgrade to Microsoft Exchange Server 2016 including planning HA system topology for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; determining mass storage capacity required for your VMs, databases and logs; setting up HLB for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.
Select Topic: