Progent provides nationwide online phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft Windows products. Remote network consulting offers optimum leverage for your information technology dollar by protecting client efficiency and shortening the hours billed for computer repair services. Sophisticated online support technology and experienced service specialists and consultants allow Progent to solve the majority of IT problems rapidly without wasting time and dollars by making trips to your site. In the vast majority of situations your IT issues can be remediated over the phone or via a combination of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security specialists to assist with the most challenging system problems.
Progent bills for online help on a per-minute basis. As a result, you pay exclusively for support delivered. Progent requires no startup fee. Many remote service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity and simple billing policy avoid big bills for quick repairs.
UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and Network Security Experts
Progent's remote consulting professionals have expertise in a wide array of disciplines. This breadth of capability allows Progent's consultants to manage virtually any crisis likely to take place in a small business information system. Certifications held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To support clients with multi-platform environments, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional consultants.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance troubleshooting problems within UNIX/Linux systems based on leading versions of UNIX such as: macOS and OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or important Linux distributions including RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux.
Progent is one of the rare service providers that makes CCIEs accessible to help small and medium sized companies. Progent can provide fast contact with a CCIE by phone so that you can receive immediate support for urgent network issues that are impacting business productivity but are outside the scope of your ordinary network maintenance resources. Progent's CCIE engineers can connect to your network by means of secure on-line support tools in order to perform fast and economical analysis and remediation of urgent network trouble. To find out how to get in touch with a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as protection and VPN products.
Also, Progent offers nationwide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your business so that your computer support is proactive and automated. By detecting potential problems before they result in network outages, system monitoring can avoid stressful and expensive network breakdowns.
Help Desk Support
Progent provides three basic types of Helpdesk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Call Center staff), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux experts offers your clients convenient contact with a dependable support resource with extensive experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a respected reputation as a key contributor to business productivity, and Progent's goal is to fix rather than merely record problems.
How to Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Mac networking, go to Progent's urgent online help, call