macOS and OS X, Linux, Solaris Expertise

Progent offers nationwide urgent phone support and consulting services for companies who operate UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft Windows products. Online technical support offers maximum return for your information technology budget by extending client productivity and limiting the time charged for network analysis and repair. Sophisticated online access utilities and experienced service specialists and engineers combine to enable Progent to handle the majority of network issues rapidly without needlessly expending time and money by traveling to your location. In the vast majority of situations your network issues can be dealt with by telephone or through a combination of telephone support and remote access. Progent can make available Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security specialists to help with the most challenging network problems.

Progent bills for phone help on a per-minute basis. Because of this, you are charged exclusively for support delivered. Progent asks for no service activation charge. Many online support companies demand large minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and straightforward billing model do away with large tabs for fast fixes.

UNIX/Linux, Cisco CCIE, MS Windows, and Network Security Experts
Progent's online consulting professionals have expertise in a broad array of disciplines. This breadth of capability makes it possible to handle virtually any crisis likely to occur in a small business network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.

To provide assistance to customers with multi-platform networks, Progent also offers the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager (CISM) consultants, CISSP security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

• UNIX/Linux, Sun Solaris, and macOS and Mac OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X remote support services cover a wide range of computer technology including system architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.

  Progent's UNIX/Linux consultants can provide emergency phone-based help analyzing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distros such as RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo.

• Premier Cisco Consultants
  The CCIE credential is the premier recognition for networking consultants, and certifies a person's technical skills at the expert level. CCIEs can resolve the most complex issues associated with network design, integration, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or installing software patches to fix problems. CCIEs represent an exceptional value because their deep experience allows them to resolve the most complex problems rapidly. In common instances, less seasoned engineers can struggle with the same tasks for many hours or days.

  Progent is one of the few support providers that makes CCIEs accessible to assist small and mid-size businesses. Progent can provide fast contact with a CCIE by phone so that you can receive immediate support for complex network problems that are impacting worker efficiency but are outside the experience of your ordinary IT maintenance providers. Progent's CCIE engineers can tie into your environment by means of secure remote troubleshooting technology in order to perform quick and affordable diagnosis and repair of critical network problems. To learn how to talk to a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.

  Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as protection and VPN technology.

• Certified MS Windows Experts
  Progent's Microsoft-certified online service engineers can deliver network repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist you with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint Server 2019 design and integration, Microsoft Teams planning and deployment support, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

• CISM and ISSAP Certified System Security Professionals
  Progent can give you access to qualified CISM and CISSP security engineers to deliver a variety of security solutions that can improve the protection of your UNIX/Linux network against attacks or help you to recover rapidly from a breach. Security solutions available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.

Also, Progent can provide nationwide online monitoring support powered by System Center Operations Manager, adapted by Progent for your business so that your computer maintenance is proactive and automated. By anticipating emerging problems before they result in downtime, system monitoring can minimize stressful and expensive network crises.

Call Center Outsourcing
Progent provides three basic types of Help Desk support : Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (which are a seamless extension of your existing Call Center staff), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX experts gives your customers instant contact with a dependable support resource with extensive background providing telephone-based help and online troubleshooting for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Help Desk a respected reputation as a solid contributor to company productivity, and Progent's aim is to fix and not merely record problems.

How to Contact Progent's Remote Support Experts
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Mac products, go to Progent's nationwide remote support, phone 1-800-993-9400, or refer to Contact Progent.