Progent provides national online phone support and consulting services for companies that run UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX/Linux and Microsoft Windows technology. Online IT help provides optimum return for your IT dollar by extending user efficiency and shortening the hours billed for network analysis and repair. Advanced online access utilities and skilled service specialists and engineers allow Progent to handle the majority of network problems rapidly without wasting time and dollars by making trips to your site. In most of cases your network issues can be dealt with over the phone or via a combination of telephone help and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA premier security professionals to assist you with the most difficult system issues.
Progent bills for phone support on a per-minute basis. This means you are charged exclusively for support received. Progent imposes no initialization charge. Many online service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity and straightforward pricing model avoid big tabs for speedy repairs.
UNIX, Cisco Infrastructure, Windows, and Network Security Expertise
Progent's online support engineers have certified skills in a wide range of disciplines. This breadth of technical skills allows Progent's consultants to manage virtually any emergency likely to take place in a small company information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with multi-platform environments, Progent also provides the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager consultants, CISSP security specialists, and CISSP-ISSAP consultants.
Progent's Online Support Tools
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X online consulting services cover a wide spectrum of information technology such as network infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency online help resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
macOS and OS X,
IBM AIX Open UNIX,
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as
Premier Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network engineers, and indicates an individual's technical skills at the expert level. CCIEs can resolve the most challenging issues associated with network design, deployment, management, protection, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in identifying anomalies with IOS Software network administration utilities and coming up with alternate approaches or obtaining software updates to correct problems. CCIEs represent an exceptional value because their deep experience enables them to resolve the most complex problems rapidly. In many instances, less seasoned consultants can wrestle with identical tasks for hours or even days.
Progent is one of the few consulting firms that makes CCIEs available to assist small and mid-size companies. Progent can provide quick access to a CCIE by phone so that you can get immediate help for complex network issues that are impacting worker efficiency but are outside the experience of your ordinary IT maintenance resources. Progent's CCIE support experts can connect to your environment using sophisticated remote support technology in order to provide quick and affordable diagnosis and remediation of critical system problems. To find out how to contact a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-certified online support professionals can provide network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration,
Microsoft Teams upgrade consulting,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Premier System Security Consultants
Progent can give you access to accredited CISM and CISSP security engineers to offer a variety of system protection solutions that can strengthen the defenses of your UNIX network against assaults or assist your business to recover rapidly from a penetration. Security solutions offered by Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; establishing safe architectures for off-site and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent has fine tuned an extensive set of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of remote help. Progent provides secure Virtual Private Network connectivity support for gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote connectivity allows the consultants of Progent's Technical Response Center to link to your network without violating system security. Progent's highly evolved customer support reporting application includes thorough records for all delivered support. Each certified Progent staff consultant has complete access to all the specifics of services delivered by any team engineer to each customer. This database of issues and fixes, plus false alarms and mistakes, is organized as an easily retrievable proprietary database that enables Progent's support experts to communicate their experiences company-wide to make sure that the overall efficiency of Progent's support improves daily.
Also, Progent offers country-wide remote monitoring support powered by System Center Operations Manager, adapted by Progent for your environment so your computer support is proactive and automated. By anticipating potential issues before they cause downtime, system monitoring can minimize stressful and expensive service crises.
Call Center Support
Progent provides three basic programs for Helpdesk services including Microsoft and UNIX Help Desk Outsourcing Services, Virtual Help Desk Support Services (a seamless supplement to your existing Helpdesk team), and Helpdesk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux experts offers your customers instant contact with a dependable support group with years of experience delivering phone help and online troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Help Desk a positive reputation as a solid contributor to business productivity, and Progent's target is to fix and not merely report problems.
How to Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux products, visit Progent's urgent remote support, call 1-800-993-9400, or refer to Contact Progent.