Progent offers nationwide online phone support and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris environments or whose IT systems feature a combination of UNIX/Linux and Microsoft technology. Online technical support offers maximum leverage for your IT dollar by protecting user productivity and limiting the time billed for computer analysis and repair. Sophisticated remote support technology and skilled technicians and engineers combine to enable Progent to handle most IT problems rapidly without wasting time and dollars by traveling to your location. In most of cases your IT problems can be dealt with over the phone or via a combination of telephone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM certified security specialists to help you with the most difficult network issues.
Progent charges for telephone-based service per minute. Because of this, you are invoiced exclusively for services delivered. Progent requires no initialization fee. Many remote service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity and simple pricing policy avoid big bills for fast solutions.
UNIX/Linux, Cisco, Windows, and System Security Support
Progent's remote support engineers have expertise in a wide array of technologies. This scope of technical skills allows Progent's consultants to manage virtually any crisis likely to occur in a small company information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to customers with multi-OS environments, Progent also offers the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Remote Technical Support Tools
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X phone-based consulting services address a wide spectrum of computer technology including network architecture, messaging solutions, system and process security, UNIX and Windows coexistence, virtual server products for server economization and easy management, and transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance analyzing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
SGI/Irix or important Linux distributions such as
Debian GNU/Linux and
Certified Cisco Infrastructure Consultants
The CCIE certification is the top recognition for networking professionals, and indicates a person's technical knowledge at the master level. CCIEs can resolve even the most difficult problems associated with network planning, integration, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or obtaining software updates to fix problems. CCIEs represent an excellent value because their deep experience enables them to resolve the most intractable problems quickly. In many cases, less qualified engineers can wrestle with identical problems for many hours or days.
Progent is one of the rare service firms that makes CCIEs available to support small and mid-size businesses. Progent offers quick access to a CCIE by telephone so that you can get timely help for complex network issues that are impacting worker productivity but are outside the experience of your local IT support personnel. Progent's CCIE support experts can tie into your environment by means of sophisticated on-line support tools in order to perform fast and affordable analysis and remediation of urgent system trouble. To find out how to contact a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus security and Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-premier online support professionals offer network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 troubleshooting,
SharePoint 2013 design,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Premier System Security Specialists
Progent can give you access to qualified CISM and ISSAP security engineers to offer a variety of security solutions that can improve the protection of your UNIX network against attacks or assist you to recuperate rapidly from a breach. Security services offered by Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent has fine tuned an advanced set of utilities and mechanisms that enable the Remote Support Team to deliver world-class online help. Progent offers protected Virtual Private Network access support for gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity permits the consultants of Progent's Technical Response Center to link to your system without compromising network security. Progent's highly evolved service reporting system keeps comprehensive records for all delivered service. Each certified Progent team engineer has full access to all the details of services delivered by any staff engineer to each client. This history of problems and resolutions, as well as false alarms and miscues, is organized as an easily retrievable internal knowledge base that allows Progent's technical experts to share their experiences company-wide to make sure that the overall effectiveness of Progent's support improves daily.
Also, Progent can provide country-wide remote monitoring support powered by System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By detecting emerging issues before they result in downtime, system monitoring can avoid disruptive and costly network breakdowns.
Help Desk Call Center Support and Outsourcing
Progent provides several basic programs for Helpdesk services : Microsoft and UNIX Help Desk Outsourcing Services, Virtual Helpdesk Services (a seamless supplement to your existing Help Desk team), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your clients convenient contact with a reliable support resource with extensive background delivering phone support and online troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a positive reputation as a solid contributor to business performance, and Progent's target is to fix rather than merely report problems.
How to Contact Progent's Online Support Experts
To contact Progent about emergency online expertise with UNIX/Linux products, visit Progent's urgent phone-based support, telephone 1-800-993-9400, or see Contact Progent.