Progent offers nationwide online phone support and troubleshooting services for companies who run UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX and Microsoft technology. Online network consulting offers maximum leverage for your IT dollar by extending user productivity and shortening the time billed for computer repair services. Advanced online support technology and experienced service specialists and engineers allow Progent to handle most IT issues quickly without needlessly expending time and dollars by traveling to your location. In most of cases your IT issues can be dealt with over the phone or via a mix of telephone help and remote network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to assist you with the toughest network issues.
Progent charges for telephone-based help on a per-minute basis. This means you are billed only for services received. Progent requires no service activation fee. Many online support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple billing model avoid big invoices for fast repairs.
UNIX/Linux, Cisco Infrastructure, Windows, and Network Security Expertise
Progent's online consulting professionals have expertise in a wide range of disciplines. This breadth of technical skills makes it possible to handle almost any crisis likely to occur in a small business information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to customers with multi-platform networks, Progent also provides the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include CISM Engineers, CISSP security specialists, and Information System Security Architecture Professional engineers.
Progent's Online Technical Support Tools
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X online support services address a broad range of information technology such as network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified management, and transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
macOS and OS X,
IBM AIX Open UNIX,
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX or important Linux distributions including
Debian GNU/Linux and
fedora Linux, and
Premier Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking professionals, and indicates an individual's technical skills at the master level. CCIEs can handle the most challenging problems associated with network design, deployment, management, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or installing software patches to fix problems. CCIEs represent an exceptional value because their depth of expertise allows them to solve the most complex problems rapidly. In common instances, less qualified consultants can struggle with the same tasks for many hours or days.
Progent is among the rare support organizations that makes CCIEs accessible to support small and medium sized companies. Progent can provide quick contact with a CCIE by phone so that you can receive timely help for complex network issues that are hurting worker productivity but are outside the experience of your local IT maintenance providers. Progent's CCIE consultants can tie into your environment via sophisticated on-line support tools in order to provide fast and economical analysis and repair of urgent system trouble. To learn how to get in touch with a Progent CCIE for timely help with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus protection and Virtual Private Network (VPN) technology.
Authorized MS Windows Support
Progent's Microsoft-expert online support professionals offer computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and integration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
CISM and ISSAP Premier Network Security Professionals
Progent can give you access to qualified CISM and CISSP security consultants to offer a range of system protection services that can improve the protection of your UNIX/Linux environment against assaults or assist you to recuperate rapidly from a breach. Security services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent has refined an advanced array of utilities and technologies that allow the Remote Support Team to deliver world-class online help. Progent provides secure Virtual Private Network access support for gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity permits the consultants of Progent's online support team to link to your network remotely without violating system security. Progent's sophisticated customer support reporting application keeps comprehensive records for all provided support. Each certified Progent staff consultant has complete availability of to all the specifics of support provided by any staff member to every customer. This history of problems and resolutions, plus false alarms and miscues, is structured as an easily retrievable internal database that allows Progent's support professionals to share their experiences company-wide to make sure that the overall effectiveness of Progent's support expands continuously.
Also, Progent can provide country-wide online monitoring services powered by System Center Operations Manager, customized by Progent for your environment so your network maintenance is proactive rather than reactive. By detecting emerging problems before they cause network outages, remote monitoring can minimize disruptive and costly network breakdowns.
Help Desk Call Center Outsourcing
Progent offers three essential programs for Help Desk support including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Helpdesk Services (which are a seamless extension of your current Call Center team), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux professionals gives your customers instant access to a dependable support resource with years of experience providing phone help and remote access troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a respected image as a solid contributor to business performance, and Progent's target is to resolve rather than simply report problems.
How to Contact Progent's Online Support Experts
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or Mac technology, visit Progent's emergency online help, phone 1-800-993-9400, or see Contact Progent.