Progent offers nationwide urgent technical support and consulting services for companies who operate UNIX or Linux environments or whose IT systems feature a mix of UNIX and Microsoft technology. Online network consulting offers optimum return for your IT dollar by protecting client productivity and limiting the hours billed for network analysis and repair. Advanced remote access utilities and skilled service specialists and consultants allow Progent to handle most IT problems quickly without needlessly expending time and dollars by traveling to your site. In most of situations your network problems can be remediated over the phone or through a mix of telephone help and online network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP and ISSAP premier security professionals to help you with the most challenging system issues.
Progent bills for remote service by the minute. Consequently, you are charged only for services delivered. Progent asks for no service activation surcharge. Many remote service organizations impose substantial minimum fees or bill for every quarter hour or longer. Progent's small granularity and straightforward pricing model avoid large bills for fast repairs.
UNIX, Cisco Infrastructure, Windows, and System Security Expertise
Progent's remote support professionals have certified skills in a wide array of technologies. This scope of capability makes it possible to handle almost any emergency likely to occur in a small company information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To support clients with mixed-OS networks, Progent also provides the support of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's Online Service Tools
UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad range of computer technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy management, and migration from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
macOS and OS X,
IBM AIX OS,
SCO UNIX and
SGI/Irix or major Linux distributions including
Debian GNU/Linux and
fedora Linux, and
Premier Cisco CCIE Engineers
The CCIE certification is the top recognition for networking engineers, and certifies a person's networking skills at the expert level. CCIEs can handle even the most difficult problems associated with network design, integration, management, security, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network administration utilities and coming up with workarounds or obtaining software updates to correct problems. CCIEs represent an excellent value since their depth of experience allows them to solve the most complex problems rapidly. In many instances, less seasoned consultants can struggle with identical tasks for hours or even days.
Progent is one of the few service providers that makes CCIEs available to assist small and medium sized companies. Progent offers fast contact with a CCIE by phone so that you can get timely support for complex network problems that are hurting worker productivity but are outside the scope of your ordinary IT maintenance resources. Progent's CCIE consultants can tie into your network via the latest on-line support technology in order to perform quick and economical diagnosis and remediation of critical system problems. To find out how to get in touch with a Progent CCIE for timely assistance with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading catalog of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as security and Virtual Private Network (VPN) technology.
Authorized Windows Support
Progent's Microsoft-expert online service engineers can provide computer troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and deployment,
Microsoft Teams upgrade support,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Certified Network Security Professionals
Progent can provide accredited CISM and CISSP security consultants to deliver a range of system protection solutions to enhance the protection of your UNIX environment against attacks or help you to recuperate quickly from a breach. Security services available from Progent include: in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent has fine tuned an advanced set of tools and technologies that allow the Technical Response Center to deliver the highest quality of online help. Progent offers secure VPN connectivity support for VPN gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online access allows the consultants of Progent's Technical Response Center to connect to your system remotely without compromising network security. Progent's highly evolved service management system keeps comprehensive records for all provided support. Each authorized Progent team engineer has complete access to all the specifics of services delivered by any team engineer to every customer. This history of issues and fixes, plus false alarms and miscues, is organized as an easily searchable proprietary knowledge base that allows Progent's support experts to communicate their experiences company-wide to ensure that the overall effectiveness of Progent's support expands continuously.
In addition, Progent offers country-wide online monitoring support powered by System Center Operations Manager, adapted by Progent for your environment so that your computer maintenance is proactive and automated. By anticipating possible problems before they result in downtime, remote monitoring can avoid stressful and expensive service crises.
Help Desk Call Center Outsourcing
Progent offers three basic programs for Help Desk support including Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Help Desk Services (a transparent supplement to your existing Helpdesk staff), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals offers your customers easy contact with a reliable support group with extensive experience delivering phone support and remote access repair for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Call Center a respected image as a key contributor to business performance, and Progent's target is to resolve rather than simply record problems.
How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote assistance with UNIX/Linux technology, visit Progent's emergency phone-based support, telephone 1-800-993-9400, or go to Contact Progent.