Apple macOS and OS X, Linux, Solaris Expertise
UNIX Consulting Help:
Immediate Remote Technical Support for UNIX, Linux, Solaris
Progent provides nationwide urgent technical support and troubleshooting services for businesses who run UNIX, Linux, or Solaris networks or whose information systems include a mix of UNIX and Microsoft technology. Online network consulting offers maximum return for your information technology budget by preserving client productivity and limiting the hours charged for computer analysis and repair. Advanced online access tools and experienced technicians and consultants allow Progent to handle most IT issues rapidly without wasting time and dollars by traveling to your location. In most of cases your network problems can be dealt with over the phone or via a combination of telephone help and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISM certified security specialists to assist you with the most challenging system problems.
Progent bills for online service on a per-minute basis. Because of this, you pay exclusively for services received. Progent asks for no initialization charge. Many online support companies impose large minimum fees or bill for every quarter hour or longer. Progent's fine granularity and straightforward pricing model save you from large tabs for fast fixes.
UNIX/Linux, Cisco Infrastructure, MS Windows, and System Security Expertise
Progent's online support professionals have expertise in a broad range of disciplines. This breadth of technical skills makes it possible to handle virtually any emergency likely to take place in a small company network. Certificates held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To support customers with multi-OS environments, Progent also provides access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and CISSP-ISSAP engineers.
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UNIX, Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X remote consulting services cover a broad spectrum of information technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from older systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service expense.Progent's UNIX/Linux consultants can offer emergency phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including: macOS and Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux distros including RedHat, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux.
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Premier Cisco Infrastructure Consultants
The CCIE certification is the premier recognition for network engineers, and indicates an individual's networking skills at the expert level. CCIEs can handle even the most complex issues surrounding network design, integration, management, security, and repair. CCIEs work closely with Cisco's internal support staff in identifying anomalies with IOS Software network management tools and coming up with workarounds or installing software patches to correct problems. CCIEs represent an excellent value because their depth of experience enables them to fix the most complex problems rapidly. In common cases, less qualified consultants can wrestle with identical tasks for hours or days.Progent is one of the rare support firms that makes CCIEs available to support small and mid-size companies. Progent offers fast contact with a CCIE by phone so that you can receive timely help for urgent network problems that are hurting business productivity but are beyond the experience of your ordinary IT support resources. Progent's CCIE support experts can connect to your environment by means of the latest on-line support tools in order to provide fast and affordable analysis and repair of critical network problems. To learn how to contact a Progent CCIE for timely help with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus protection and Virtual Private Network products.
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Authorized Windows Experts
Progent's Microsoft-premier online service professionals offer computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help you with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and deployment, Microsoft Teams migration support, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online training, SBS Server consulting, and Windows Essentials cloud integration. -
CISM and CISSP Certified Network Security Experts
Progent can give you access to accredited CISM and CISSP security engineers to offer a variety of system protection services that can enhance the defenses of your UNIX environment against internal or external threats or assist your business to recuperate rapidly from a breach. Security solutions offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; protecting your email system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent has refined an advanced array of tools and mechanisms that allow the Remote Support Team to deliver world-class online help. Progent provides secure VPN access support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity permits the engineers of Progent's online support team to connect to your network remotely without compromising network security. Progent's advanced service reporting application includes comprehensive histories for all provided support. Each authorized Progent staff consultant has full access to all the specifics of services provided by any team member to every customer. This archive of problems and resolutions, plus false alarms and mistakes, is organized as a readily retrievable proprietary database that enables Progent's support experts to communicate their knowledge company-wide to ensure that the overall quality of Progent's support expands daily.
Also, Progent offers nationwide online monitoring support based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your environment so that your network maintenance is proactive rather than reactive. By detecting emerging problems before they result in downtime, automated monitoring can minimize disruptive and expensive network breakdowns.
Help Desk Call Center Support and Outsourcing
Progent provides three essential programs for Helpdesk support including Microsoft and UNIX Call Center Outsourcing Services, Virtual Help Desk Services (a seamless supplement to your existing Helpdesk resources), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux experts gives your clients convenient access to a reliable support resource with extensive experience providing phone support and online troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Call Center a positive reputation as a solid contributor to business performance, and Progent's goal is to fix and not merely record problems.
How to Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or Mac technology, go to Progent's urgent phone-based support, phone
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IT Manager Access to External Support Databases
Computer Support For Small Offices Access to External Support Databases
Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the front lines of IT service, executing a wide variety of technical projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a consultant with proven approaches for using computer knowledge to resolve actual network problems rapidly.
Integration Specialist Mobile Laptop
Experts Smartphone Synchronization
Progent's remote connectivity and wireless synchronization experts can help you to plan and configure connectivity solutions for off-site desktops, notebooks, and wireless handhelds so they work seamlessly with your IT network, allowing you to improve the productivity of your off-site workforce.
Systems Support Microsoft Office XP
Microsoft Office 2000 IT Management
Progent's IT outsourcing services for small businesses feature designing Windows XP, Microsoft .NET Server, and BackOffice systems, coordinating migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and in-person repair, fixing chronic IT problems, and creating a company-wide security strategy. Progent can help you enhance system reliability and throughput with fault-tolerant configuration, resilient network architecture, and proactive network monitoring. Progent also offers special project help for major migrations and can assist with requirements assessment, product identification, BOM development, vendor qualification, purchasing logistics, and full documentation. Progent's computer outsourcing service also features training for office productivity products such as Microsoft Office.
Microsoft Certified Expert SQL Server Setup and Support
SQL Server 2008 Upgrade Consultants
SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the rapid creation of a new generation of high-end programs that can give your business a significant competitive edge. SQL Server provides core support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, ensures you success in planning, deploying and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.
Consultancy Microsoft Office System
Microsoft Office System Design Company
Progent's IT outsourcing services provide economical computer support for small companies. Whether it includes planning system architecture, setting up an internal Help Desk or using an outside one, deploying an updated e-mail platform, monitoring your network, or developing a web-based eCommerce application, outsourcing your IT technical services can contain expenses and minimize uncertainties, allowing IT support expenses to increase in a more moderate and manageable manner than is feasible by assembling a bulky, knowledgeable internal IT organization. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to create a secure and highly available system architecture for your vital applications based on Windows.
Windows Virtual Desktop for Apple Mac Network Consultants
Windows Desktop Simulation on macOS Remote Support
For businesses with a combination of Mac and Windows computers, there exist two basic solutions for running Microsoft Windows-dependent software on macOS or OS X: remote access to a physical Windows computer or local simulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Apple Mac allows you to attach an Apple Mac to a networked Windows-based PC to run Windows programs and share system resources. Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac computer so you are able to run Microsoft Windows applications locally. Progent's Mac technology support experts can assist your company to manage these solutions for running Microsoft Windows software on your Macs and can also help you to evaluate and install other solutions for Windows platform emulation.
Citrix XenDesktop desktop virtualization Specialist
Citrix VDI Specialist
For Windows desktop virtualization, Progent can provide the support of a Citrix-certified XenDesktop expert who can assist your company to plan a XenDesktop environment that improves the business value of your information system; configure XenDesktop software with your servers, user devices, and peripherals; upgrade your older virtual desktop software to current releases of XenDesktop; and deliver advanced remote technical support. Progent can also train your network managers to adhere to industry leading practices to maintain your XenDesktop solution effectively.
Consultant ransomware removal and data recovery
Conti ransomware hot line Consulting Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to contain the progress of an active ransomware attack. Call 800-462-8800
Cisco IP phones IT Services
Video IP Phones Support and Integration
Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.
ASA 5510 Firewall Remote Support Services
Remote Technical Support ASA 5510 Firewall
Progent's Cisco CCIE-certified network infrastructure consultants can assist you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
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