Progent provides nationwide urgent help and consulting services for companies that operate UNIX or Linux environments or whose IT systems include a mix of UNIX and Microsoft Windows technology. Online IT help provides optimum leverage for your IT dollar by preserving user productivity and limiting the time billed for network analysis and repair. Sophisticated online support technology and skilled service specialists and consultants combine to enable Progent to solve most network problems quickly without wasting time and dollars by making trips to your location. In most of situations your network issues can be dealt with by telephone or via a combination of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM certified security professionals to help you with the toughest network problems.
Progent charges for remote support on a per-minute basis. Consequently, you are charged only for services delivered. Progent requires no service activation fee. Many online service companies impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple pricing model do away with big tabs for fast repairs.
UNIX/Linux, Cisco Infrastructure, Windows, and System Security Support
Progent's remote consulting professionals have certified skills in a wide array of disciplines. This scope of technical skills makes it possible to manage almost any emergency likely to occur in a small business information system. Certificates held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to customers with mixed-platform networks, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) security experts, and CISSP-ISSAP engineers.
Progent's Remote Technical Support Tools
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a broad array of computer technology such as system architecture, messaging solutions, network and process security, UNIX and Windows integration, virtual server products for server consolidation and easy administration, and transitioning from older systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to solving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance resolving problems within UNIX/Linux systems based on popular derivatives of UNIX including:
macOS and Mac OS X,
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as
Debian GNU/Linux and
Premier Cisco Infrastructure Consultants
The CCIE certification is the premier recognition for networking engineers, and indicates an individual's networking knowledge at the master level. CCIEs can handle the most complex issues associated with network planning, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in identifying problems with IOS Software network administration utilities and coming up with workarounds or installing software updates to correct problems. CCIEs represent an excellent value because their deep experience enables them to fix the most complex problems rapidly. In common cases, less qualified consultants can struggle with identical problems for hours or even days.
Progent is one of the rare service organizations that makes CCIEs available to help small and medium sized businesses. Progent offers quick contact with a CCIE by phone so that you can get timely help for complex network issues that are impacting business productivity but are outside the scope of your ordinary network maintenance providers. Progent's CCIE consultants can tie into your network via the latest remote troubleshooting technology in order to perform quick and economical diagnosis and remediation of critical system trouble. To learn how to talk to a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as security and VPN solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support engineers offer network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server upgrade support, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and configuration,
Microsoft Teams planning and deployment consulting,
Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Certified System Security Professionals
Progent can give you access to accredited CISM and ISSAP security engineers to deliver a variety of system protection solutions that can strengthen the protection of your UNIX network against internal or external threats or assist your business to recuperate quickly from a penetration. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent has refined an advanced set of tools and mechanisms that enable the Remote Support Team to deliver the highest quality of remote services. Progent provides secure VPN access support for gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity permits the consultants of Progent's online support team to connect to your network without compromising system security. Progent's sophisticated customer support management application keeps thorough records for all provided service. Each authorized Progent staff consultant has complete access to all the specifics of services provided by any staff engineer to each customer. This archive of problems and resolutions, plus false alarms and mistakes, is organized as a readily searchable internal knowledge base that allows Progent's technical experts to share their knowledge with the whole team to ensure that the overall quality of Progent's support improves daily.
Also, Progent offers country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By anticipating potential problems before they result in network outages, remote monitoring can minimize disruptive and costly network crises.
Help Desk Call Center Outsourcing
Progent offers several basic programs for Help Desk services including Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless supplement to your current Helpdesk staff), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts gives your clients convenient access to a reliable support group with extensive experience delivering phone help and online repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Help Desk a positive image as a key contributor to business productivity, and Progent's target is to fix and not merely report problems.
How to Contact Progent's Remote Service Experts
To contact Progent about emergency online help with UNIX, Linux, Solaris, or Mac networking, go to Progent's nationwide remote support, telephone 1-800-993-9400, or refer to Contact Progent.