Fast Phone Help for UNIX, Linux, or SolarisProgent offers national remote phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX and Microsoft Windows technology. Online technical support provides optimum leverage for your IT budget by preserving client productivity and shortening the hours charged for computer analysis and repair. Advanced remote support technology and skilled service specialists and consultants combine to enable Progent to solve the majority of network issues quickly without needlessly expending time and dollars by traveling to your site. In the vast majority of situations your IT issues can be dealt with over the phone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA certified security specialists to help you with the most difficult system problems.

Progent bills for online help on a per-minute basis. As a result, you owe only for services received. Progent requires no initialization surcharge. Many online support companies demand large minimum payments or bill for every quarter hour or longer. Progent's one-minute granularity and straightforward pricing model avoid big tabs for quick repairs.

UNIX, Cisco CCIE, Microsoft Windows, and Network Security Experts
Progent's online support engineers have expertise in a broad array of technologies. This scope of capability makes it possible to manage almost any crisis likely to take place in a small company information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to customers with mixed-platform networks, Progent also offers the support of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and CISSP-ISSAP consultants.

Progent's Online Support Tools
Progent has fine tuned an advanced array of tools and technologies that allow the Technical Response Center to deliver world-class online services. Progent offers secure Virtual Private Network connectivity support for gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote access permits the engineers of Progent's Technical Response Center to link to your network remotely without compromising system security. Progent's sophisticated service management system keeps comprehensive histories for all delivered service. Each certified Progent staff engineer has full availability of to all the specifics of support delivered by any staff member to each client. This database of issues and resolutions, plus false alarms and miscues, is structured as a readily retrievable proprietary knowledge base that allows Progent's technical professionals to communicate their knowledge with the whole team to make sure that the overall effectiveness of Progent's technical support improves daily.

In addition, Progent can provide country-wide remote monitoring support based on System Center Operations Manager (SCOM), customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By anticipating potential problems before they result in network outages, system monitoring can minimize disruptive and expensive service crises.

Call Center Support and Outsourcing
Progent offers several basic types of Help Desk services : Microsoft and UNIX Help Desk Outsourcing Services, Virtual Helpdesk Services (a seamless extension of your existing Help Desk resources), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals gives your customers convenient access to a reliable support group with extensive background providing telephone-based support and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a positive image as a key contributor to company performance, and Progent's aim is to fix rather than simply report problems.

How to Contact Progent's Online Service Experts
To contact Progent about urgent online expertise with UNIX/Linux networking, go to Progent's urgent online support, phone 1-800-993-9400, or see Contact Progent.