Progent provides national remote phone support and consulting services for companies who run UNIX, Linux, or Solaris environments or whose information systems include a combination of UNIX and Microsoft products. Remote technical support offers optimum return for your IT dollar by preserving client efficiency and limiting the hours charged for network repair services. Advanced remote access utilities and skilled service specialists and consultants allow Progent to solve the majority of IT problems rapidly without needlessly expending time and dollars by making trips to your site. In most of situations your network problems can be dealt with by telephone or via a mix of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM certified security specialists to assist you with the toughest system issues.
Progent bills for telephone-based support per minute. Because of this, you are billed exclusively for services received. Progent imposes no startup fee. Many online service organizations demand large minimum payments or bill for every fifteen minutes or longer. Progent's one-minute granularity and simple billing model eliminate large bills for quick solutions.
UNIX/Linux, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's online consulting professionals have certified skills in a broad array of technologies. This breadth of technical skills makes it possible to manage virtually any crisis likely to occur in a small company information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with mixed-platform environments, Progent also provides the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) consultants, CISSP security specialists, and CISSP-ISSAP engineers.
Progent's Online Support Technologies
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X remote consulting services address a broad array of information technology including system architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified administration, and migration from older systems to MS Windows or Linux environments. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance diagnosing problems within UNIX/Linux networks based on popular variants of UNIX including:
macOS and OS X,
IBM AIX Open UNIX,
SCO UNIX and
Silicon Graphics IRIX or important Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Premier Cisco CCIE Consultants
The CCIE certification is the top recognition for network professionals, and indicates an individual's networking skills at the expert level. CCIEs can resolve the most complex issues associated with network planning, deployment, administration, protection, and repair. CCIEs work closely with Cisco's internal support staff in isolating problems with IOS Software network management tools and developing workarounds or installing software updates to fix problems. CCIEs represent an excellent value since their deep experience allows them to solve the most intractable problems rapidly. In many cases, less qualified engineers can struggle with identical problems for hours or even days.
Progent is among the few service organizations that makes CCIEs accessible to support small and medium sized businesses. Progent offers fast contact with a CCIE by phone so that you can get timely help for complex network problems that are hurting worker productivity but are beyond the scope of your local network maintenance providers. Progent's CCIE engineers can connect to your network using the latest remote troubleshooting technology in order to perform quick and economical analysis and repair of critical network trouble. To find out how to contact a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading catalog of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as security and VPN products.
Authorized Windows Expertise
Progent's Microsoft-expert online support experts can provide computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Certified Network Security Consultants
Progent can provide qualified CISM and ISSAP security engineers to deliver a variety of security services that can improve the defenses of your UNIX/Linux environment against internal or external threats or assist your business to recuperate rapidly from a breach. Security services offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent has fine tuned an advanced set of utilities and mechanisms that enable the Remote Support Team to deliver the highest quality of remote help. Progent provides protected VPN connectivity support for VPN gateways from multiple sources including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote access allows the consultants of Progent's online support team to connect to your network without compromising network security. Progent's advanced customer support management application includes thorough records for all delivered service. Each certified Progent staff consultant has complete access to all the details of support provided by any team engineer to each client. This archive of problems and fixes, as well as false alarms and mistakes, is structured as a readily retrievable internal database that allows Progent's support experts to communicate their experiences with the whole team to ensure that the general efficiency of Progent's technical support expands daily.
In addition, Progent can provide country-wide online monitoring support based on System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so your network support is proactive and automated. By detecting potential problems before they cause downtime, automated monitoring can minimize stressful and costly network crises.
Help Desk Call Center Outsourcing
Progent offers several essential programs for Help Desk services including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a transparent supplement to your current Helpdesk staff), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX experts offers your customers instant access to a dependable technical group with extensive background providing telephone-based help and remote access troubleshooting for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Call Center a respected image as a key contributor to business performance, and Progent's target is to resolve and not merely report problems.
How to Contact Progent's Remote Service Professionals
To contact Progent about emergency remote help with UNIX/Linux networking, visit Progent's emergency remote help, phone 1-800-993-9400, or see Contact Progent.