Progent provides nationwide urgent help and consulting services for companies that operate UNIX or Linux environments or whose IT systems include a mix of UNIX and Microsoft Windows technology. Online IT help provides optimum leverage for your IT dollar by preserving user productivity and limiting the time billed for network analysis and repair. Sophisticated online support technology and skilled service specialists and consultants combine to enable Progent to solve most network problems quickly without wasting time and dollars by making trips to your location. In most of situations your network issues can be dealt with by telephone or via a combination of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM certified security professionals to help you with the toughest network problems.
Progent charges for remote support on a per-minute basis. Consequently, you are charged only for services delivered. Progent requires no service activation fee. Many online service companies impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple pricing model do away with big tabs for fast repairs.
UNIX/Linux, Cisco Infrastructure, Windows, and System Security Support
Progent's remote consulting professionals have certified skills in a wide array of disciplines. This scope of technical skills makes it possible to manage almost any emergency likely to occur in a small business information system. Certificates held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to customers with mixed-platform networks, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) security experts, and CISSP-ISSAP engineers.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance resolving problems within UNIX/Linux systems based on popular derivatives of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo.
Progent is one of the rare service organizations that makes CCIEs available to help small and medium sized businesses. Progent offers quick contact with a CCIE by phone so that you can get timely help for complex network issues that are impacting business productivity but are outside the scope of your ordinary network maintenance providers. Progent's CCIE consultants can tie into your network via the latest remote troubleshooting technology in order to perform quick and economical diagnosis and remediation of critical system trouble. To learn how to talk to a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as security and VPN solutions.
Also, Progent offers country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By anticipating potential problems before they result in network outages, remote monitoring can minimize disruptive and costly network crises.
Help Desk Call Center Outsourcing
Progent offers several basic programs for Help Desk services including Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless supplement to your current Helpdesk staff), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts gives your clients convenient access to a reliable support group with extensive experience delivering phone help and online repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Help Desk a positive image as a key contributor to business productivity, and Progent's target is to fix and not merely report problems.
How to Contact Progent's Remote Service Experts
To contact Progent about emergency online help with UNIX, Linux, Solaris, or Mac networking, go to Progent's nationwide remote support, telephone