Progent offers national remote phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX and Microsoft Windows technology. Online technical support provides optimum leverage for your IT budget by preserving client productivity and shortening the hours charged for computer analysis and repair. Advanced remote support technology and skilled service specialists and consultants combine to enable Progent to solve the majority of network issues quickly without needlessly expending time and dollars by traveling to your site. In the vast majority of situations your IT issues can be dealt with over the phone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA certified security specialists to help you with the most difficult system problems.
Progent bills for online help on a per-minute basis. As a result, you owe only for services received. Progent requires no initialization surcharge. Many online support companies demand large minimum payments or bill for every quarter hour or longer. Progent's one-minute granularity and straightforward pricing model avoid big tabs for quick repairs.
UNIX, Cisco CCIE, Microsoft Windows, and Network Security Experts
Progent's online support engineers have expertise in a broad array of technologies. This scope of capability makes it possible to manage almost any crisis likely to take place in a small company information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to customers with mixed-platform networks, Progent also offers the support of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and CISSP-ISSAP consultants.
Progent's Online Support Tools
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X phone-based support services cover a broad array of computer technology including system architecture, messaging solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency online help resolving problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
macOS and OS X,
IBM AIX Operating System,
SCO UNIX and
Silicon Graphics IRIX or important Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Certified Cisco Infrastructure Consultants
The CCIE credential is the premier recognition for networking professionals, and indicates a person's technical skills at the master level. CCIEs can handle the most complex issues surrounding network design, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in identifying problems with Cisco IOS Software network management tools and developing alternate approaches or installing software patches to resolve problems. CCIEs are an exceptional value because their depth of expertise enables them to resolve the most complex problems quickly. In common cases, less seasoned engineers can struggle with the same tasks for many hours or days.
Progent is one of the few consulting providers that makes CCIEs accessible to assist small and mid-size companies. Progent can provide fast contact with a CCIE by telephone so that you can get timely help for urgent network issues that are hurting business efficiency but are outside the experience of your local IT maintenance personnel. Progent's CCIE engineers can connect to your network via the latest remote troubleshooting tools in order to perform fast and affordable diagnosis and repair of critical network trouble. To learn how to contact a Progent CCIE for immediate assistance with your network, go to Progent's Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as protection and VPN solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service professionals can provide computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server upgrade support, Exchange Server 2013 integration,
Microsoft Exchange 2010 troubleshooting,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Certified System Security Specialists
Progent can provide qualified CISM and ISSAP security engineers to offer a variety of system protection services to improve the protection of your UNIX/Linux environment against assaults or assist you to recover quickly from a breach. Security solutions available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; configuring firewalls; designing secure techniques for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent has fine tuned an advanced array of tools and technologies that allow the Technical Response Center to deliver world-class online services. Progent offers secure Virtual Private Network connectivity support for gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote access permits the engineers of Progent's Technical Response Center to link to your network remotely without compromising system security. Progent's sophisticated service management system keeps comprehensive histories for all delivered service. Each certified Progent staff engineer has full availability of to all the specifics of support delivered by any staff member to each client. This database of issues and resolutions, plus false alarms and miscues, is structured as a readily retrievable proprietary knowledge base that allows Progent's technical professionals to communicate their knowledge with the whole team to make sure that the overall effectiveness of Progent's technical support improves daily.
In addition, Progent can provide country-wide remote monitoring support based on System Center Operations Manager (SCOM), customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By anticipating potential problems before they result in network outages, system monitoring can minimize disruptive and expensive service crises.
Call Center Support and Outsourcing
Progent offers several basic types of Help Desk services : Microsoft and UNIX Help Desk Outsourcing Services, Virtual Helpdesk Services (a seamless extension of your existing Help Desk resources), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals gives your customers convenient access to a reliable support group with extensive background providing telephone-based support and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a positive image as a key contributor to company performance, and Progent's aim is to fix rather than simply report problems.
How to Contact Progent's Online Service Experts
To contact Progent about urgent online expertise with UNIX/Linux networking, go to Progent's urgent online support, phone 1-800-993-9400, or see Contact Progent.