Progent provides national online technical support and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris environments or whose information systems include a combination of UNIX/Linux and Microsoft products. Online network consulting provides maximum return for your information technology budget by extending user productivity and limiting the time charged for network repair services. Advanced online support utilities and skilled technicians and consultants allow Progent to solve the majority of IT issues rapidly without needlessly expending time and dollars by making trips to your location. In the vast majority of situations your network issues can be remediated by telephone or via a combination of phone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISM and CISSP certified security professionals to help with the most challenging network problems.
Progent charges for remote service on a per-minute basis. Because of this, you are charged exclusively for services delivered. Progent requires no initialization charge. Many online support firms impose substantial minimum payments or bill for every quarter hour or longer. Progent's fine granularity and straightforward billing model do away with large tabs for fast solutions.
UNIX, Cisco, Microsoft Windows, and System Security Experts
Progent's remote support professionals have certified skills in a wide array of technologies. This breadth of capability allows Progent's consultants to manage almost any crisis likely to take place in a small company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To support customers with mixed-platform environments, Progent also provides access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include CISM consultants, CISSP security specialists, and Information System Security Architecture Professional consultants.
Progent's Remote Support Tools
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of information technology including system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent remote help diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX or major Linux distributions such as
Premier Cisco Infrastructure Engineers
The CCIE certification is the premier recognition for networking consultants, and indicates an individual's networking skills at the expert level. CCIEs can handle even the most complex problems associated with network planning, deployment, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with IOS Software network management tools and developing workarounds or obtaining software updates to resolve problems. CCIEs represent an excellent value since their depth of experience allows them to fix the most intractable problems rapidly. In common instances, less qualified consultants can wrestle with the same tasks for many hours or days.
Progent is one of the rare service providers that makes CCIEs accessible to support small and medium sized companies. Progent can provide fast contact with a CCIE by phone so that you can get immediate support for urgent network issues that are impacting worker efficiency but are outside the experience of your local IT maintenance personnel. Progent's CCIE consultants can connect to your environment using secure on-line support tools in order to perform fast and affordable analysis and repair of urgent network trouble. To learn how to talk to a Progent CCIE for timely assistance with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as security and Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-expert online service engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 upgrade support, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
CISM and CISSP Premier Network Security Consultants
Progent can provide accredited CISM and ISSAP security consultants to offer a variety of system protection services that can enhance the protection of your UNIX/Linux network against internal or external threats or help you to recover rapidly from a penetration. Security solutions offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent has fine tuned an advanced array of tools and mechanisms that enable the Remote Support Team to deliver world-class online help. Progent offers protected Virtual Private Network access support for gateways from multiple sources including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN online access allows the consultants of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's advanced service reporting system includes thorough records for all delivered service. Each certified Progent team engineer has complete availability of to all the specifics of services delivered by any staff engineer to every client. This history of issues and resolutions, as well as false alarms and mistakes, is structured as a readily searchable proprietary database that allows Progent's support professionals to share their experiences company-wide to make sure that the overall quality of Progent's support expands continuously.
Also, Progent offers nationwide online monitoring support based on System Center Operations Manager (SCOM), adapted by Progent for your environment so that your network support is proactive and automated. By detecting possible problems before they cause network outages, automated monitoring can avoid stressful and expensive service crises.
Help Desk Support
Progent offers several essential programs for Help Desk support including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Support Services (a seamless supplement to your existing Call Center team), and Helpdesk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your customers instant access to a reliable support group with extensive experience delivering telephone-based help and online troubleshooting for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Help Desk a respected reputation as a key contributor to business productivity, and Progent's aim is to fix and not merely report problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online support with UNIX/Linux products, visit Progent's emergency remote help, telephone 1-800-993-9400, or go to Contact Progent.