Progent offers nationwide online help and troubleshooting services for companies who operate UNIX, Linux, or Sun Solaris networks or whose information systems feature a mix of UNIX and Microsoft Windows products. Remote technical support offers optimum return for your IT budget by preserving user productivity and limiting the hours billed for network analysis and repair. Sophisticated online support tools and skilled service specialists and engineers combine to enable Progent to handle the majority of network problems rapidly without needlessly expending time and dollars by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a mix of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISSP and ISSAP premier security professionals to help you with the most challenging system issues.
Progent charges for remote support per minute. As a result, you are billed just for support delivered. Progent requires no initialization fee. Many online support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple pricing model avoid big bills for speedy fixes.
UNIX, Cisco Infrastructure, Windows, and Network Security Experts
Progent's online consulting engineers have certified skills in a broad range of technologies. This scope of capability makes it possible to manage almost any crisis likely to take place in a small business network. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to customers with mixed-platform environments, Progent also provides the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and CISSP-ISSAP engineers.
Progent's Online Technical Support Tools
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X phone-based consulting services cover a wide array of computer technology such as network architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency online help diagnosing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
macOS and Mac OS X,
IBM AIX Open UNIX,
Silicon Graphics IRIX or major Linux distributions such as
fedora Linux, and
Premier Cisco CCIE Engineers
The CCIE credential is the premier recognition for network professionals, and indicates an individual's networking skills at the expert level. CCIEs can handle the most complex issues surrounding network design, deployment, management, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in identifying anomalies with IOS Software network administration tools and developing alternate approaches or obtaining software patches to fix problems. CCIEs are an exceptional value since their deep expertise enables them to resolve the most complex problems rapidly. In common instances, less seasoned consultants can wrestle with identical problems for many hours or days.
Progent is one of the rare service providers that makes CCIEs accessible to support small and mid-size companies. Progent can provide fast access to a CCIE by telephone so that you can receive immediate support for complex network problems that are impacting worker productivity but are outside the experience of your ordinary IT support personnel. Progent's CCIE consultants can tie into your network using state-of-the-art on-line support tools in order to provide fast and economical analysis and remediation of urgent system problems. To find out how to contact a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as protection and Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service experts can provide computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can help your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 upgrade support, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
CISM and ISSAP Premier Network Security Specialists
Progent can give you access to accredited CISM and ISSAP security engineers to offer a variety of system protection solutions to enhance the protection of your UNIX environment against attacks or help your business to recover quickly from a breach. Security solutions available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; configuring firewalls; designing safe techniques for remote and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent has refined an advanced array of tools and mechanisms that enable the Remote Support Team to deliver the highest quality of remote services. Progent provides secure Virtual Private Network connectivity support for VPN gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online access allows the consultants of Progent's online support team to connect to your network without compromising network security. Progent's sophisticated customer support reporting application keeps comprehensive records for all delivered service. Each authorized Progent team consultant has complete availability of to all the details of services provided by any staff member to each customer. This database of issues and fixes, as well as false alarms and miscues, is structured as a readily searchable proprietary knowledge base that enables Progent's support professionals to communicate their experiences company-wide to ensure that the general efficiency of Progent's technical support improves continuously.
In addition, Progent can provide nationwide online monitoring services based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent for your environment so your network support is proactive and automated. By detecting emerging problems before they cause network outages, system monitoring can avoid disruptive and costly network crises.
Call Center Support
Progent offers three basic types of Help Desk services : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a transparent extension of your current Help Desk resources), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals offers your clients instant access to a reliable support resource with extensive background delivering telephone-based help and online troubleshooting for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Call Center a respected image as a key contributor to company productivity, and Progent's goal is to fix and not simply report problems.
How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote expertise with UNIX/Linux technology, go to Progent's nationwide phone-based support, call 1-800-993-9400, or refer to Contact Progent.