Apple macOS and OS X, Linux, Solaris Expertise
UNIX Integration and Support:
Fast Remote Consulting for UNIX
Progent provides nationwide urgent help and consulting services for companies that operate UNIX or Linux environments or whose IT systems include a mix of UNIX and Microsoft Windows technology. Online IT help provides optimum leverage for your IT dollar by preserving user productivity and limiting the time billed for network analysis and repair. Sophisticated online support technology and skilled service specialists and consultants combine to enable Progent to solve most network problems quickly without wasting time and dollars by making trips to your location. In most of situations your network issues can be dealt with by telephone or via a combination of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM certified security professionals to help you with the toughest network problems.
Progent charges for remote support on a per-minute basis. Consequently, you are charged only for services delivered. Progent requires no service activation fee. Many online service companies impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple pricing model do away with big tabs for fast repairs.
UNIX/Linux, Cisco Infrastructure, Windows, and System Security Support
Progent's remote consulting professionals have certified skills in a wide array of disciplines. This scope of technical skills makes it possible to manage almost any emergency likely to occur in a small business information system. Certificates held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to customers with mixed-platform networks, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) security experts, and CISSP-ISSAP engineers.
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UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a broad array of computer technology such as system architecture, messaging solutions, network and process security, UNIX and Windows integration, virtual server products for server consolidation and easy administration, and transitioning from older systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to solving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.Progent's UNIX and Linux consultants can provide emergency phone-based assistance resolving problems within UNIX/Linux systems based on popular derivatives of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo.
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Premier Cisco Infrastructure Consultants
The CCIE certification is the premier recognition for networking engineers, and indicates an individual's networking knowledge at the master level. CCIEs can handle the most complex issues associated with network planning, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in identifying problems with IOS Software network administration utilities and coming up with workarounds or installing software updates to correct problems. CCIEs represent an excellent value because their deep experience enables them to fix the most complex problems rapidly. In common cases, less qualified consultants can struggle with identical problems for hours or even days.Progent is one of the rare service organizations that makes CCIEs available to help small and medium sized businesses. Progent offers quick contact with a CCIE by phone so that you can get timely help for complex network issues that are impacting business productivity but are outside the scope of your ordinary network maintenance providers. Progent's CCIE consultants can tie into your network via the latest remote troubleshooting technology in order to perform quick and economical diagnosis and remediation of critical system trouble. To learn how to talk to a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as security and VPN solutions.
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Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support engineers offer network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist your company with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server upgrade support, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration consulting services, SharePoint 2019 design and configuration, Microsoft Teams planning and deployment consulting, Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, Small Business Server consulting, and Windows Essentials migration and cloud integration. -
CISM and ISSAP Certified System Security Professionals
Progent can give you access to accredited CISM and ISSAP security engineers to deliver a variety of system protection solutions that can strengthen the protection of your UNIX network against internal or external threats or assist your business to recuperate quickly from a penetration. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent has refined an advanced set of tools and mechanisms that enable the Remote Support Team to deliver the highest quality of remote services. Progent provides secure VPN access support for gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity permits the consultants of Progent's online support team to connect to your network without compromising system security. Progent's sophisticated customer support management application keeps thorough records for all provided service. Each authorized Progent staff consultant has complete access to all the specifics of services provided by any staff engineer to each customer. This archive of problems and resolutions, plus false alarms and mistakes, is organized as a readily searchable internal knowledge base that allows Progent's technical experts to share their knowledge with the whole team to ensure that the overall quality of Progent's support improves daily.
Also, Progent offers country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By anticipating potential problems before they result in network outages, remote monitoring can minimize disruptive and costly network crises.
Help Desk Call Center Outsourcing
Progent offers several basic programs for Help Desk services including Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless supplement to your current Helpdesk staff), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts gives your clients convenient access to a reliable support group with extensive experience delivering phone help and online repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Help Desk a positive image as a key contributor to business productivity, and Progent's target is to fix and not merely report problems.
How to Contact Progent's Remote Service Experts
To contact Progent about emergency online help with UNIX, Linux, Solaris, or Mac networking, go to Progent's nationwide remote support, telephone
An index of content::
SQL Server SSAS Remote Support Services
MCSE Expert Certified SQL Server 2016 Data Warehousing Technical Consultant
SQL Server 2016 introduces major enhancements in performance, capacity, data security, high-availability, mobile computing integration, and integrated analytics and reporting. New features include PolyBase for handling SQL and NoSQ files in one appliance for big data applications, Hadoop support, Always Encrypted mode, Mobile Report Publisher, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can provide remote and on-premises support to help businesses of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft platforms including Windows Server, Exchange, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).
ProSight Phishing Protection Specialist
Signature-based Virus Protection IT Consultants
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware.
Evaluation Check Point Software Blade
Check Point 16000 Firewalls Evaluation
Progent's Check Point firewall consultants can show you how to plan, configure, and administer firewall solutions built around Check Point Software Next Generation firewall appliances and Check Point's subscription-based security services. Progent can also help you support older Check Point firewall models or upgrade smoothly to Check Point's next-generation security gateways.
Windows Server 2012R2 Active Directory Consultant Services
Windows Server 2012R2 Server Manager Specialist
Progent's Microsoft-certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, optimize your network for local, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT support team, create an enterprise-wide security strategy, streamline network administration, assist with application development, and build and test a disaster recovery/business continuity plan.
Shared Helpdesk Remote Consulting
Shared Helpdesk Network Consultants
Progent's Network Helpdesk Outsourcing Services for PC desktop support are designed specifically for small businesses who need immediate access to a Help Desk Service Center with professional telephone support and effective escalation options but who must operate within a modest IT budget. Important components of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Secure Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Help Desk Services, Per Minute Billing, and Help Desk Software Recommendation and Deployment.
SCDPM 2012 Upgrade Support Services
SCDPM 2012 and Hyper-V Information Technology Consulting
Progent's Microsoft-certified consultants offer remote or in-person support to assist organizations of any size to plan, implement, administer, and troubleshoot a backup system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier releases of SCDPM or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid datacenters. Progent can provide occasional support for resolving particularly challenging issues, or full project management support. Progent's consultants can also assist your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
MCSE Small Office IT Consulting Services
Certified Novell Administrator (CNA) installation and Administration
Progent provides clients access to consultants who have earned some of the IT industry's most prized certifications. Progent thinks that customers have the right to be sure that their computer service providers have accredited testing plus extensive real-world experience so that Progent's customers can use Progent's service with trust. Often, vendor credentials like the CCIE confers privileges for significantly better vendor help than is available to non-certified service providers, enabling Progent to deliver customers a higher class of computer support. In other cases, major certifications such as CISA or ISSAP for IT security can help corporate customers to demonstrate compliance with regulatory demands by engaging the assistance of recognized IT professionals.
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