Progent provides nationwide urgent phone support and consulting services for companies that run UNIX or Linux environments or whose IT systems include a mix of UNIX and Microsoft technology. Remote technical support provides maximum leverage for your IT budget by preserving client productivity and shortening the time billed for computer analysis and repair. Sophisticated online support technology and experienced technicians and engineers combine to enable Progent to solve most IT issues rapidly without needlessly expending time and money by making trips to your site. In the vast majority of cases your network issues can be remediated over the phone or via a combination of telephone support and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISA premier security specialists to assist you with the most difficult network issues.
Progent bills for online support per minute. Because of this, you are invoiced just for support delivered. Progent asks for no initialization fee. Many remote support firms demand substantial minimum fees or bill for each fifteen minutes or longer. Progent's fine granularity and simple pricing model do away with big bills for quick repairs.
UNIX/Linux, Cisco, Microsoft Windows, and Network Security Experts
Progent's remote support engineers have expertise in a broad array of technologies. This breadth of capability allows Progent's consultants to manage virtually any crisis likely to take place in a small business network. Certificates held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support customers with multi-platform environments, Progent also offers the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional engineers.
Progent's Online Service Technologies
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified management, and migration from older applications to Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help analyzing problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
macOS and OS X,
IBM AIX OS,
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
Debian GNU/Linux and
Certified Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking engineers, and certifies a person's networking skills at the expert level. CCIEs can resolve the most difficult problems associated with network design, integration, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in identifying anomalies with Cisco IOS Software network management tools and developing alternate approaches or installing software patches to fix problems. CCIEs are an excellent value since their deep expertise allows them to solve the most intractable problems rapidly. In many cases, less qualified consultants can struggle with identical tasks for hours or days.
Progent is among the few support firms that makes CCIEs accessible to help small and mid-size companies. Progent can provide fast access to a CCIE by telephone so that you can get timely help for complex network issues that are hurting worker productivity but are beyond the experience of your ordinary IT support providers. Progent's CCIE engineers can connect to your network via sophisticated remote support technology in order to perform quick and affordable analysis and remediation of urgent network problems. To find out how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's industry-leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as security and VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-expert remote service engineers can provide computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 design and deployment,
Microsoft Teams migration support,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Certified Network Security Consultants
Progent can provide certified CISM and CISSP security consultants to deliver a range of security solutions that can improve the defenses of your UNIX network against attacks or assist you to recuperate rapidly from a breach. Security solutions offered by Progent include: comprehensive security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent has fine tuned an advanced array of tools and mechanisms that allow the Technical Response Center to deliver the highest quality of remote services. Progent offers secure VPN connectivity support for gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity allows the consultants of Progent's online support team to connect to your system remotely without compromising system security. Progent's advanced customer support reporting application includes comprehensive histories for all provided service. Each authorized Progent team engineer has full access to all the specifics of services provided by any staff member to every client. This archive of issues and resolutions, plus false alarms and miscues, is structured as an easily retrievable internal database that allows Progent's technical professionals to communicate their knowledge with the whole team to ensure that the general effectiveness of Progent's support improves daily.
Also, Progent can provide country-wide online monitoring services powered by System Center Operations Manager, configured by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting potential problems before they result in network outages, automated monitoring can minimize disruptive and costly network crises.
Help Desk Support and Outsourcing
Progent offers three basic programs for Help Desk support : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Help Desk Support Services (which are a seamless extension of your existing Call Center team), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX experts gives your customers convenient contact with a dependable technical group with extensive background delivering telephone-based support and remote access troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Call Center a respected image as a key contributor to business performance, and Progent's target is to resolve rather than simply report problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux technology, visit Progent's emergency remote support, phone 1-800-993-9400, or go to Contact Progent.