Progent offers nationwide remote technical support and consulting services for businesses who run UNIX, Linux, or Sun Solaris networks or whose information systems include a combination of UNIX and Microsoft Windows products. Online technical support offers maximum leverage for your information technology budget by extending user productivity and shortening the hours billed for computer analysis and repair. Sophisticated online access tools and experienced service specialists and engineers allow Progent to solve most network issues rapidly without wasting time and dollars by traveling to your location. In most of cases your IT issues can be dealt with over the phone or through a combination of phone support and remote access. Progent can make available Cisco certified CCIE network experts and CISM certified security professionals to assist you with the toughest network problems.
Progent charges for remote support by the minute. Consequently, you are charged only for services delivered. Progent imposes no service activation surcharge. Many online service organizations demand substantial minimum fees or bill for every quarter hour or longer. Progent's small granularity and straightforward billing policy do away with large bills for fast fixes.
UNIX, Cisco, Microsoft Windows, and System Security Support
Progent's online support engineers have certified skills in a wide range of disciplines. This scope of technical skills allows Progent's consultants to handle virtually any emergency likely to take place in a small company network. Certificates held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with multi-platform environments, Progent also provides the services of consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's UNIX and Linux consultants can offer emergency online help diagnosing problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as: macOS and OS X, Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or major Linux distros such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora Linux, and Gentoo.
Progent is one of the rare support organizations that makes CCIEs accessible to assist small and medium sized companies. Progent offers fast contact with a CCIE by phone so that you can get timely help for urgent network problems that are hurting business productivity but are outside the scope of your local IT support resources. Progent's CCIE engineers can tie into your environment using secure remote troubleshooting technology in order to perform fast and economical diagnosis and remediation of urgent system trouble. To learn how to contact a Progent CCIE for timely assistance with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading catalog of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as protection and VPN technology.
In addition, Progent can provide nationwide online monitoring services powered by System Center Operations Manager (SCOM), configured by Progent for your business so your computer maintenance is proactive rather than reactive. By detecting possible problems before they result in downtime, remote monitoring can minimize stressful and expensive service crises.
Help Desk Call Center Support
Progent provides several basic programs for Help Desk support : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your existing Call Center resources), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux professionals offers your customers easy access to a dependable technical resource with extensive experience providing telephone-based help and remote access repair for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Help Desk a respected reputation as a key contributor to business performance, and Progent's target is to fix and not simply report problems.
How to Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or Mac networking, go to Progent's urgent online support, telephone