Progent provides nationwide remote help and consulting services for businesses who operate UNIX, Linux, or Solaris environments or whose information systems include a combination of UNIX and Microsoft products. Remote network consulting offers maximum leverage for your IT dollar by preserving user productivity and limiting the hours billed for computer analysis and repair. Sophisticated online access utilities and experienced service specialists and consultants allow Progent to solve most IT problems rapidly without needlessly expending time and dollars by making trips to your site. In the vast majority of cases your network problems can be dealt with over the phone or via a combination of phone support and online access. Progent can offer the services of Cisco CCIE network engineers and CISSP premier security professionals to assist with the toughest system issues.
Progent bills for remote help per minute. Because of this, you pay exclusively for services received. Progent imposes no initialization surcharge. Many online support companies impose substantial minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and straightforward billing policy do away with big tabs for fast solutions.
UNIX, Cisco, MS Windows, and System Security Support
Progent's online support professionals have expertise in a broad array of technologies. This scope of technical skills makes it possible to manage virtually any crisis likely to occur in a small company information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To support customers with multi-OS networks, Progent also provides access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include CISM Engineers, Certified Information Systems Security Professional (CISSP) security specialists, and Information System Security Architecture Professional consultants.
Progent's Remote Service Technologies
UNIX, Linux, Sun Solaris, and macOS and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide array of information technology including network architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote help diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX or important Linux distributions including
fedora Linux, and
Certified Cisco Engineers
The CCIE credential is the top recognition for networking professionals, and indicates a person's networking skills at the expert level. CCIEs can handle the most challenging issues surrounding network design, integration, administration, protection, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in identifying anomalies with Cisco IOS Software network administration tools and developing alternate approaches or installing software updates to fix problems. CCIEs represent an excellent value since their deep experience allows them to resolve the most complex problems rapidly. In common instances, less seasoned engineers can struggle with the same tasks for many hours or even days.
Progent is among the few support organizations that makes CCIEs accessible to help small and mid-size businesses. Progent can provide fast access to a CCIE by telephone so that you can receive timely support for complex network issues that are hurting worker efficiency but are beyond the experience of your local IT support resources. Progent's CCIE support experts can connect to your network via sophisticated on-line troubleshooting technology in order to perform fast and affordable diagnosis and repair of urgent system trouble. To learn how to contact a Progent CCIE for timely assistance with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as security and Virtual Private Network technology.
Certified MS Windows Expertise
Progent's Microsoft-premier online service experts offer network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration,
Microsoft Teams upgrade consulting,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
CISM and CISSP Premier Network Security Experts
Progent can provide accredited CISM and CISSP security engineers to deliver a range of system protection services that can enhance the protection of your UNIX environment against attacks or help you to recover quickly from a penetration. Security solutions offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent has refined an extensive array of utilities and mechanisms that allow the Remote Support Team to deliver the highest quality of remote services. Progent offers secure VPN connectivity support for gateways from a variety of sources including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN online connectivity allows the consultants of Progent's online support team to connect to your system remotely without compromising network security. Progent's highly evolved customer support reporting application keeps comprehensive histories for all delivered service. Each authorized Progent staff engineer has full availability of to all the specifics of support provided by any team engineer to each customer. This database of issues and resolutions, plus false alarms and mistakes, is structured as an easily retrievable internal database that enables Progent's technical professionals to share their knowledge company-wide to make sure that the general efficiency of Progent's technical support improves daily.
In addition, Progent offers country-wide online monitoring support based on System Center Operations Manager, customized by Progent for your environment so your computer support is proactive and automated. By detecting potential problems before they result in network outages, automated monitoring can avoid stressful and costly service breakdowns.
Help Desk Support
Progent offers three basic programs for Help Desk services including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Helpdesk Services (a seamless extension of your existing Call Center team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux experts gives your clients convenient contact with a reliable technical resource with years of background delivering telephone-based help and online troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Call Center a respected reputation as a key contributor to company performance, and Progent's aim is to fix rather than simply record problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Solaris, or Mac technology, go to Progent's emergency remote support, phone 1-800-993-9400, or visit Contact Progent.