macOS and OS X, Linux, Solaris Expertise
UNIX Integration and Support:
Urgent Remote Support for UNIX, Linux, Solaris
Progent offers nationwide remote help and consulting services for businesses who operate UNIX, Linux, or Sun Solaris networks or whose IT systems feature a mix of UNIX and Microsoft Windows products. Online technical support offers maximum return for your IT budget by extending client productivity and limiting the hours charged for computer repair services. Advanced remote access tools and experienced service specialists and engineers allow Progent to solve the majority of IT issues rapidly without wasting time and dollars by traveling to your site. In the vast majority of cases your IT issues can be remediated by telephone or via a mix of phone help and online connectivity. Progent can offer the services of Cisco CCIE network experts and CISSP and ISSAP certified security professionals to assist you with the most difficult network problems.
Progent charges for remote service by the minute. Because of this, you are billed only for support received. Progent requires no initialization charge. Many online support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and simple pricing policy save you from large invoices for speedy solutions.
UNIX, Cisco Infrastructure, Microsoft Windows, and System Security Expertise
Progent's remote support professionals have certified skills in a wide array of disciplines. This breadth of technical skills makes it possible to manage virtually any emergency likely to take place in a small company network. Certifications held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-OS networks, Progent also provides access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional consultants.
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X online support services cover a broad array of information technology such as system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and migration from older applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.Progent's UNIX and Linux consultants can provide urgent online help troubleshooting problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distros including RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux.
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Certified Cisco Infrastructure Consultants
The CCIE certification is the premier recognition for network engineers, and certifies an individual's technical knowledge at the expert level. CCIEs can handle even the most complex problems surrounding network design, deployment, management, security, and repair. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or installing software patches to resolve problems. CCIEs represent an excellent value because their deep expertise allows them to fix the most complex problems rapidly. In many instances, less qualified engineers can wrestle with identical tasks for many hours or even days.Progent is among the rare support firms that makes CCIEs accessible to help small and medium sized companies. Progent offers fast access to a CCIE by telephone so that you can get immediate support for complex network problems that are hurting worker efficiency but are beyond the scope of your local network maintenance providers. Progent's CCIE engineers can connect to your environment by means of sophisticated remote troubleshooting tools in order to perform fast and affordable diagnosis and remediation of urgent system trouble. To find out how to get in touch with a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus security and VPN solutions.
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Certified Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a broad range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration expertise, SharePoint Server 2019 design and configuration, Microsoft Teams upgrade support, Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials cloud integration. -
CISM and ISSAP Premier System Security Professionals
Progent can provide certified CISM and ISSAP security engineers to offer a variety of security solutions that can strengthen the protection of your UNIX environment against attacks or help you to recover rapidly from a breach. Security solutions available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent has fine tuned an extensive array of utilities and mechanisms that allow the Technical Response Center to deliver world-class remote services. Progent provides secure Virtual Private Network connectivity support for gateways from multiple sources including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity allows the consultants of Progent's Technical Response Center to connect to your network remotely without violating system security. Progent's sophisticated customer support reporting application includes comprehensive records for all provided support. Each certified Progent team consultant has full access to all the details of support provided by any staff member to each customer. This archive of problems and fixes, plus false alarms and miscues, is structured as a readily searchable internal knowledge base that allows Progent's support professionals to share their knowledge company-wide to ensure that the general quality of Progent's support expands continuously.
In addition, Progent can provide nationwide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your business so your network maintenance is proactive rather than reactive. By detecting emerging issues before they result in network outages, automated monitoring can minimize stressful and expensive network breakdowns.
Help Desk Call Center Outsourcing
Progent offers three basic programs for Help Desk support : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Support Services (a transparent supplement to your current Help Desk staff), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your customers convenient access to a reliable technical group with years of experience delivering telephone-based help and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Helpdesk a respected reputation as a key contributor to business productivity, and Progent's target is to fix and not merely record problems.
How to Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with UNIX/Linux networking, visit Progent's emergency online support, call
An index of content::
Cisco Meraki Dashboard Cloud Management Small Business Network Consulting Services
Cisco Hybrid Network Management Solutions Small Business Specialist
Progent's Cisco-Premier network engineers can show you how to run Cisco's network management tools alongside a selection of specialized third-party products to create a complete network management strategy in order to keep your environment running smoothly, conserve limited resources, guard your data, revive rapidly from device breakdown or deliberate attacks, and enable you to add or repurpose network resources intelligently and affordably as your business grows.
Data Protection Manager 2016 Disaster Recovery Online Troubleshooting
Data Protection Manager 2016 Disaster Recovery Network Consultant
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and simplified recovery functions for Microsoft-based environment. SCDPM 2016 offers application-sensitive protection for key workloads like SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, works with VMs hosted by Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can assist businesses of all sizes to plan, implement, administer, and troubleshoot an enterprise-wide backup/restore system powered by SCDPM 2016. Progent can help you to upgrade from an older version of Data Protection Manager or from an outdated solution, and Progent can optimize your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployment models. Progent offers online or onsite support and can deliver as-needed expertise to resolve technical bottlenecks or provide comprehensive project management or co-management services to help you complete your SCDPM 2016 deployment on schedule and on budget.
Consultant Services Ryuk ransomware protection
Hermes ransomware recovery Specialist
Progent's ransomware experts can help you to assess your ransomware defenses, remotely monitor and guard your IT environment, help with settlement negotiations with a hacker, and restore an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Android Security Troubleshooting
ProSight Phishing Protection Professionals
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware.
Les Kent has a 35-year history of successful technology integration, corporate administration, marketing, and operations. He has demonstrated a talent for creating elegant IT solutions while working as a system architect, programmer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and major corporations.
Cybersecurity Companies Juniper SRX4300 Firewall
Juniper SRX Firewall Security Contractor
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
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