Progent provides national urgent help and troubleshooting services for businesses that run UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX and Microsoft Windows products. Online IT help offers optimum return for your IT budget by extending client productivity and limiting the hours billed for computer analysis and repair. Sophisticated online access utilities and skilled technicians and consultants allow Progent to solve most IT issues rapidly without wasting time and money by traveling to your site. In the vast majority of situations your network problems can be dealt with by telephone or via a mix of phone help and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to help with the most challenging network issues.
Progent bills for remote help by the minute. This means you are billed only for support received. Progent imposes no startup fee. Many remote support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity and straightforward billing policy save you from large tabs for speedy repairs.
UNIX/Linux, Cisco CCIE, MS Windows, and System Security Support
Progent's online support engineers have expertise in a broad array of technologies. This breadth of technical skills makes it possible to handle almost any emergency likely to occur in a small business information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with mixed-OS environments, Progent also offers the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include CISM Engineers, CISSP security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Remote Technical Support Technologies
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a broad array of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX and Windows integration, VMware products for server economization and easy management, and migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent remote help diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as
Premier Cisco CCIE Consultants
The CCIE certification is the premier recognition for network consultants, and certifies a person's networking knowledge at the master level. CCIEs can resolve even the most difficult issues surrounding network design, integration, administration, security, and repair. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or installing software updates to fix problems. CCIEs represent an excellent value since their deep expertise enables them to solve the most intractable problems quickly. In many cases, less qualified engineers can wrestle with identical tasks for many hours or even days.
Progent is one of the rare consulting organizations that makes CCIEs available to assist small and mid-size businesses. Progent offers quick access to a CCIE by phone so that you can receive immediate help for complex network issues that are impacting business productivity but are outside the experience of your local network support personnel. Progent's CCIE consultants can connect to your network using state-of-the-art remote troubleshooting tools in order to provide quick and affordable diagnosis and remediation of critical network problems. To learn how to get in touch with a Progent CCIE for timely help with your network, visit Progent's Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus security and Virtual Private Network technology.
Authorized MS Windows Support
Progent's Microsoft-premier online support engineers can provide network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Certified Network Security Consultants
Progent can provide qualified CISM and ISSAP security engineers to offer a range of system protection services that can improve the protection of your UNIX environment against attacks or help you to recuperate rapidly from a penetration. Security services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; configuring firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your email infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has fine tuned an advanced array of tools and mechanisms that allow the Technical Response Center to deliver world-class online services. Progent provides secure VPN connectivity support for VPN gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity permits the engineers of Progent's Technical Response Center to connect to your network remotely without violating system security. Progent's sophisticated customer support reporting application includes comprehensive records for all provided support. Each authorized Progent team consultant has complete access to all the specifics of services delivered by any staff member to each customer. This archive of problems and fixes, as well as false alarms and miscues, is structured as an easily retrievable proprietary knowledge base that enables Progent's support professionals to communicate their knowledge company-wide to ensure that the general effectiveness of Progent's technical support expands continuously.
Also, Progent offers country-wide online monitoring services based on System Center Operations Manager, configured by Progent to accommodate your business so your computer support is proactive and automated. By detecting possible issues before they result in network outages, automated monitoring can avoid stressful and costly network breakdowns.
Call Center Support and Outsourcing
Progent offers several basic types of Helpdesk services including Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Services (a transparent supplement to your existing Helpdesk team), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX professionals gives your customers easy access to a reliable support resource with years of experience delivering telephone-based help and remote access repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Help Desk a respected image as a key contributor to business performance, and Progent's goal is to resolve and not simply record problems.
How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based support with UNIX/Linux products, visit Progent's urgent online support, telephone 1-800-993-9400, or refer to Contact Progent.