Progent provides national online help and troubleshooting services for companies that run UNIX, Linux, or Sun Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft Windows technology. Online IT help provides optimum leverage for your information technology dollar by preserving client productivity and limiting the hours billed for network repair services. Sophisticated online access tools and experienced technicians and engineers combine to enable Progent to solve most network problems rapidly without wasting time and money by traveling to your site. In the vast majority of situations your network problems can be dealt with over the phone or through a mix of phone help and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISSP premier security professionals to help you with the toughest network issues.
Progent charges for phone support by the minute. Consequently, you are invoiced exclusively for services delivered. Progent imposes no service activation charge. Many online service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity and simple billing model save you from big bills for speedy fixes.
UNIX/Linux, Cisco CCIE, Microsoft Windows, and System Security Experts
Progent's online support engineers have expertise in a broad array of technologies. This scope of capability makes it possible to manage virtually any emergency likely to occur in a small company network. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To support customers with multi-platform networks, Progent also provides access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include CISM Engineers, Certified Information Systems Security Professional (CISSP) security experts, and Information System Security Architecture Professional consultants.
Progent's Remote Technical Support Tools
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X phone-based support services cover a wide range of information technology including network infrastructure, messaging systems, network and process security, UNIX and Windows integration, virtual server technologies for server economization and easy management, and transitioning from older systems to Windows or Linux environments. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent remote help analyzing anomalies within UNIX/Linux networks based on popular versions of UNIX including:
macOS and Mac OS X,
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as
Premier Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network professionals, and indicates an individual's technical skills at the expert level. CCIEs can resolve even the most challenging problems associated with network design, deployment, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in identifying problems with Cisco IOS Software network administration utilities and developing workarounds or obtaining software updates to correct problems. CCIEs are an excellent value because their deep experience enables them to solve the most intractable problems quickly. In many cases, less seasoned consultants can struggle with identical problems for many hours or even days.
Progent is among the rare support providers that makes CCIEs available to assist small and mid-size companies. Progent offers quick contact with a CCIE by phone so that you can get immediate support for urgent network issues that are impacting worker efficiency but are outside the experience of your ordinary network maintenance resources. Progent's CCIE consultants can tie into your environment by means of secure on-line troubleshooting tools in order to perform fast and economical analysis and repair of critical system trouble. To find out how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's industry-leading selection of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, as well as security and VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers offer computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and deployment,
Microsoft Skype for Business migration support, Lync Server management and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Certified Network Security Specialists
Progent can provide accredited CISM and ISSAP security consultants to offer a variety of security solutions to improve the defenses of your UNIX environment against internal or external threats or assist you to recuperate quickly from a penetration. Security solutions offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; configuring firewalls; designing secure techniques for remote and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent has fine tuned an advanced array of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of online help. Progent offers secure Virtual Private Network access support for VPN gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online connectivity allows the engineers of Progent's online support team to connect to your network without violating system security. Progent's highly evolved customer support management application includes thorough records for all delivered service. Each certified Progent team engineer has complete access to all the details of support provided by any team member to every client. This archive of issues and resolutions, plus false alarms and miscues, is organized as a readily retrievable internal knowledge base that allows Progent's technical professionals to share their experiences with the whole team to ensure that the overall effectiveness of Progent's technical support expands daily.
In addition, Progent offers nationwide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your environment so your computer support is proactive rather than reactive. By anticipating potential issues before they result in network outages, system monitoring can minimize stressful and expensive service breakdowns.
Help Desk Call Center Support
Progent provides three essential types of Help Desk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (a transparent extension of your current Call Center resources), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX experts offers your customers easy contact with a reliable technical resource with years of experience delivering phone support and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Help Desk a respected image as a solid contributor to company productivity, and Progent's aim is to resolve rather than simply report problems.
How to Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or Mac networking, go to Progent's emergency online help, phone 1-800-993-9400, or go to Contact Progent.