Progent provides nationwide urgent phone support and troubleshooting services for businesses who operate UNIX or Linux networks or whose IT systems include a combination of UNIX and Microsoft Windows technology. Online IT help provides maximum return for your information technology budget by preserving client efficiency and limiting the time billed for computer repair services. Sophisticated online support technology and experienced service specialists and engineers combine to enable Progent to handle most network issues rapidly without wasting time and money by traveling to your location. In the vast majority of cases your IT issues can be remediated over the phone or via a combination of telephone help and online connectivity. Progent can make available Cisco CCIE infrastructure experts and CISSP premier security professionals to help you with the toughest network problems.
Progent bills for phone support on a per-minute basis. Consequently, you are billed only for services received. Progent asks for no startup charge. Many online service organizations demand large minimum fees or bill for each fifteen minutes or longer. Progent's small granularity and simple billing policy do away with large bills for speedy solutions.
UNIX, Cisco, MS Windows, and Network Security Expertise
Progent's remote support engineers have certified skills in a broad array of disciplines. This scope of technical skills allows Progent's consultants to manage virtually any emergency likely to take place in a small company information system. Certificates earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to clients with multi-OS networks, Progent also offers the support of consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional consultants.
Progent's Remote Service Tools
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X phone-based consulting services cover a wide array of information technology including system architecture, messaging solutions, system and process security, UNIX and Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help diagnosing problems within UNIX/Linux networks based on leading variants of UNIX such as:
macOS and OS X,
SGI/Irix or important Linux distributions such as
Debian GNU/Linux and
Certified Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking engineers, and certifies a person's networking knowledge at the expert level. CCIEs can resolve the most challenging problems surrounding network design, integration, administration, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in identifying anomalies with Cisco IOS Software network administration tools and developing alternate approaches or installing software patches to fix problems. CCIEs represent an excellent value since their deep expertise allows them to solve the most intractable problems rapidly. In common cases, less seasoned consultants can struggle with identical problems for hours or even days.
Progent is among the rare service providers that makes CCIEs available to assist small and mid-size companies. Progent can provide quick contact with a CCIE by telephone so that you can receive timely help for urgent network issues that are impacting business efficiency but are beyond the scope of your ordinary IT support providers. Progent's CCIE consultants can tie into your network using secure on-line troubleshooting tools in order to perform fast and economical diagnosis and remediation of critical system trouble. To find out how to contact a Progent CCIE for immediate help with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-premier online support experts can deliver network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration,
Microsoft Teams integration support,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
CISM and ISSAP Premier System Security Experts
Progent can give you access to qualified CISM and CISSP security consultants to deliver a range of system protection solutions that can enhance the defenses of your UNIX environment against attacks or assist your business to recuperate rapidly from a penetration. Security solutions offered by Progent include: comprehensive security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile access; securing your email system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent has fine tuned an extensive array of utilities and technologies that enable the Remote Support Team to deliver world-class online services. Progent offers protected VPN access support for gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote access permits the engineers of Progent's Technical Response Center to connect to your system without violating system security. Progent's sophisticated service management system keeps comprehensive records for all delivered service. Each certified Progent team engineer has full availability of to all the details of services provided by any team engineer to every client. This history of issues and fixes, as well as false alarms and miscues, is organized as an easily retrievable internal database that allows Progent's support professionals to communicate their experiences company-wide to ensure that the overall efficiency of Progent's technical support improves daily.
In addition, Progent offers nationwide online monitoring support powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so your computer support is proactive rather than reactive. By detecting possible problems before they result in network outages, system monitoring can avoid disruptive and costly network breakdowns.
Help Desk Call Center Support and Outsourcing
Progent provides three essential programs for Help Desk support including Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a transparent extension of your existing Helpdesk resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX professionals offers your customers convenient access to a reliable technical resource with extensive background delivering telephone-based support and remote access troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Helpdesk a positive reputation as a key contributor to business performance, and Progent's target is to resolve and not simply report problems.
How to Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Mac technology, go to Progent's urgent remote help, phone 1-800-993-9400, or visit Contact Progent.