Progent provides nationwide remote technical support and consulting services for companies who run UNIX or Linux environments or whose information systems include a mix of UNIX and Microsoft Windows products. Remote network consulting offers maximum leverage for your information technology budget by protecting user efficiency and shortening the hours charged for computer repair services. Advanced remote support tools and experienced service specialists and engineers allow Progent to solve most network issues quickly without needlessly expending time and dollars by traveling to your site. In the vast majority of situations your network problems can be remediated over the phone or through a combination of phone support and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM certified security professionals to help you with the most difficult system problems.
Progent bills for phone support by the minute. This means you are invoiced just for support delivered. Progent asks for no service activation fee. Many online support companies demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity and straightforward billing model do away with large bills for speedy solutions.
UNIX/Linux, Cisco Infrastructure, MS Windows, and Network Security Expertise
Progent's online support professionals have certified skills in a wide array of disciplines. This scope of technical skills makes it possible to manage almost any emergency likely to take place in a small company information system. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support customers with multi-platform networks, Progent also offers access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) security experts, and CISSP-ISSAP consultants.
Progent's Online Technical Support Technologies
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X online support services address a broad range of information technology including network infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified management, and migration from legacy systems to Windows or Linux solutions. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance resolving problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
macOS and Mac OS X,
Berkeley UNIX (BSD),
SGI/Irix or important Linux distributions including
Premier Cisco Infrastructure Consultants
The CCIE certification is the premier recognition for network professionals, and indicates an individual's technical knowledge at the master level. CCIEs can handle the most complex problems surrounding network planning, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal support staff in identifying anomalies with Cisco IOS Software network administration utilities and developing workarounds or installing software updates to fix problems. CCIEs are an excellent value because their depth of experience allows them to fix the most intractable problems quickly. In many instances, less qualified consultants can struggle with identical tasks for many hours or days.
Progent is among the few consulting providers that makes CCIEs available to support small and mid-size companies. Progent offers fast access to a CCIE by phone so that you can get immediate support for urgent network problems that are impacting worker efficiency but are outside the scope of your ordinary network maintenance providers. Progent's CCIE engineers can tie into your environment via secure remote troubleshooting technology in order to perform quick and affordable analysis and remediation of critical network trouble. To find out how to get in touch with a Progent CCIE for timely assistance with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of networking appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, as well as security and Virtual Private Network (VPN) products.
Certified Windows Experts
Progent's Microsoft-expert remote support engineers offer computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server design,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
CISM and ISSAP Premier System Security Consultants
Progent can give you access to qualified CISM and CISSP security engineers to deliver a range of system protection services that can enhance the defenses of your UNIX/Linux environment against attacks or help your business to recover rapidly from a penetration. Security services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent has fine tuned an advanced array of tools and technologies that allow the Remote Support Team to deliver world-class online help. Progent offers protected VPN connectivity support for gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity permits the consultants of Progent's online support team to link to your system remotely without violating system security. Progent's sophisticated customer support reporting system includes comprehensive records for all provided service. Each authorized Progent staff engineer has complete availability of to all the details of services delivered by any staff member to every client. This history of issues and resolutions, as well as false alarms and miscues, is structured as an easily searchable internal database that allows Progent's technical professionals to communicate their knowledge company-wide to ensure that the general quality of Progent's support expands continuously.
In addition, Progent offers nationwide online monitoring support based on System Center Operations Manager (SCOM), configured by Progent for your environment so your network maintenance is proactive rather than reactive. By anticipating possible issues before they result in network outages, automated monitoring can avoid stressful and expensive service breakdowns.
Help Desk Support and Outsourcing
Progent provides several essential programs for Help Desk support : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless extension of your existing Helpdesk resources), and Helpdesk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux experts gives your customers easy access to a reliable support resource with years of background providing phone help and remote access troubleshooting for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Help Desk a respected reputation as a solid contributor to company performance, and Progent's goal is to resolve rather than simply report problems.
How to Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Mac products, go to Progent's nationwide phone-based support, phone 1-800-993-9400, or go to Contact Progent.