Progent offers nationwide remote help and consulting services for businesses who operate UNIX, Linux, or Sun Solaris networks or whose IT systems feature a mix of UNIX and Microsoft Windows products. Online technical support offers maximum return for your IT budget by extending client productivity and limiting the hours charged for computer repair services. Advanced remote access tools and experienced service specialists and engineers allow Progent to solve the majority of IT issues rapidly without wasting time and dollars by traveling to your site. In the vast majority of cases your IT issues can be remediated by telephone or via a mix of phone help and online connectivity. Progent can offer the services of Cisco CCIE network experts and CISSP and ISSAP certified security professionals to assist you with the most difficult network problems.
Progent charges for remote service by the minute. Because of this, you are billed only for support received. Progent requires no initialization charge. Many online support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and simple pricing policy save you from large invoices for speedy solutions.
UNIX, Cisco Infrastructure, Microsoft Windows, and System Security Expertise
Progent's remote support professionals have certified skills in a wide array of disciplines. This breadth of technical skills makes it possible to manage virtually any emergency likely to take place in a small company network. Certifications held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-OS networks, Progent also provides access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional consultants.
Progent's UNIX and Linux consultants can provide urgent online help troubleshooting problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distros including RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux.
Progent is among the rare support firms that makes CCIEs accessible to help small and medium sized companies. Progent offers fast access to a CCIE by telephone so that you can get immediate support for complex network problems that are hurting worker efficiency but are beyond the scope of your local network maintenance providers. Progent's CCIE engineers can connect to your environment by means of sophisticated remote troubleshooting tools in order to perform fast and affordable diagnosis and remediation of urgent system trouble. To find out how to get in touch with a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus security and VPN solutions.
In addition, Progent can provide nationwide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your business so your network maintenance is proactive rather than reactive. By detecting emerging issues before they result in network outages, automated monitoring can minimize stressful and expensive network breakdowns.
Help Desk Call Center Outsourcing
Progent offers three basic programs for Help Desk support : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Support Services (a transparent supplement to your current Help Desk staff), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your customers convenient access to a reliable technical group with years of experience delivering telephone-based help and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Helpdesk a respected reputation as a key contributor to business productivity, and Progent's target is to fix and not merely record problems.
How to Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with UNIX/Linux networking, visit Progent's emergency online support, call