Progent offers national online phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft Windows technology. Remote network consulting provides optimum return for your IT dollar by extending client efficiency and shortening the hours billed for network repair services. Advanced online access tools and skilled service specialists and consultants combine to enable Progent to solve most network issues rapidly without wasting time and dollars by traveling to your location. In the vast majority of cases your IT issues can be dealt with over the phone or through a mix of telephone help and online access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security specialists to help with the toughest network problems.
Progent bills for telephone-based support by the minute. Because of this, you pay only for support received. Progent asks for no startup surcharge. Many online service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity and straightforward billing model do away with large bills for speedy solutions.
UNIX/Linux, Cisco, Microsoft Windows, and Network Security Experts
Progent's remote consulting professionals have expertise in a broad range of technologies. This scope of technical skills allows Progent's consultants to handle almost any crisis likely to take place in a small company network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to customers with multi-platform environments, Progent also provides the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security resources include CISM Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and CISSP-ISSAP engineers.
Progent's Online Support Tools
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X remote consulting services address a broad range of information technology including network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older applications to Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
Premier Cisco Engineers
The CCIE credential is the premier recognition for network consultants, and certifies a person's networking skills at the expert level. CCIEs can resolve even the most complex issues associated with network design, integration, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in identifying anomalies with IOS Software network management tools and coming up with workarounds or installing software updates to correct problems. CCIEs represent an exceptional value since their depth of experience allows them to fix the most intractable problems rapidly. In common instances, less seasoned consultants can struggle with the same problems for hours or days.
Progent is among the rare service providers that makes CCIEs accessible to help small and medium sized companies. Progent offers fast access to a CCIE by phone so that you can get timely help for urgent network issues that are hurting business productivity but are outside the scope of your ordinary IT support providers. Progent's CCIE engineers can connect to your network by means of secure on-line support technology in order to perform quick and affordable analysis and repair of urgent system problems. To learn how to talk to a Progent CCIE for timely help with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as security and Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-premier online service experts can deliver computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials cloud integration.
CISM and ISSAP Premier System Security Experts
Progent can give you access to qualified CISM and ISSAP security engineers to deliver a variety of system protection services to strengthen the protection of your UNIX environment against attacks or assist your business to recover rapidly from a penetration. Security services offered by Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent has refined an advanced array of tools and mechanisms that allow the Remote Support Team to deliver the highest quality of remote services. Progent offers protected VPN access support for VPN gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity allows the consultants of Progent's online support team to link to your system without compromising system security. Progent's advanced service reporting application keeps comprehensive histories for all delivered service. Each certified Progent team engineer has complete availability of to all the details of services provided by any staff engineer to every client. This history of problems and resolutions, as well as false alarms and miscues, is structured as an easily searchable proprietary knowledge base that allows Progent's support experts to communicate their knowledge with the whole team to make sure that the overall efficiency of Progent's technical support expands continuously.
Also, Progent offers nationwide remote monitoring support powered by System Center Operations Manager (SCOM), customized by Progent for your business so that your network support is proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can avoid stressful and costly service crises.
Call Center Support
Progent offers several basic types of Helpdesk services : Microsoft and UNIX Help Desk Outsourcing Services, Virtual Help Desk Support Services (which are a seamless supplement to your current Help Desk staff), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX professionals gives your clients instant contact with a dependable technical group with years of background providing phone support and remote access troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Call Center a respected image as a solid contributor to business performance, and Progent's goal is to fix and not merely report problems.
How to Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online support with UNIX/Linux technology, visit Progent's urgent remote help, telephone 1-800-993-9400, or see Contact Progent.