Progent offers nationwide remote phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft products. Online technical support provides optimum leverage for your IT dollar by protecting client efficiency and limiting the hours charged for computer repair services. Sophisticated online access utilities and skilled technicians and consultants combine to enable Progent to handle most IT problems rapidly without wasting time and dollars by traveling to your site. In most of situations your network problems can be dealt with by telephone or through a mix of phone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA premier security professionals to assist you with the most difficult system problems.
Progent bills for online help on a per-minute basis. Consequently, you are invoiced only for support delivered. Progent imposes no initialization fee. Many online support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity and straightforward billing policy avoid large tabs for speedy fixes.
UNIX/Linux, Cisco, MS Windows, and System Security Support
Progent's online consulting engineers have expertise in a broad range of disciplines. This scope of technical skills makes it possible to handle virtually any crisis likely to take place in a small business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To provide assistance to clients with multi-OS environments, Progent also provides the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager (CISM) consultants, CISSP security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's Online Service Tools
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X remote support services cover a wide spectrum of information technology including network architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency online assistance troubleshooting problems affecting UNIX/Linux systems powered by popular versions of UNIX including:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
Debian GNU/Linux and
Premier Cisco Infrastructure Engineers
The CCIE certification is the top recognition for networking consultants, and certifies a person's technical knowledge at the master level. CCIEs can handle even the most difficult problems surrounding network planning, integration, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or installing software updates to resolve problems. CCIEs are an excellent value because their deep experience enables them to resolve the most intractable problems rapidly. In common cases, less qualified engineers can struggle with identical problems for many hours or even days.
Progent is among the few support firms that makes CCIEs accessible to support small and mid-size businesses. Progent can provide quick contact with a CCIE by phone so that you can receive immediate support for complex network issues that are hurting worker productivity but are outside the scope of your local IT support resources. Progent's CCIE engineers can tie into your network using the latest remote support technology in order to perform quick and economical analysis and repair of urgent system trouble. To find out how to get in touch with a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading selection of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as security and VPN products.
Authorized Windows Support
Progent's Microsoft-expert remote support professionals can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint 2019 design and configuration,
Microsoft Teams upgrade consulting,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
CISM and CISSP Premier System Security Consultants
Progent can provide accredited CISM and ISSAP security consultants to offer a variety of system protection solutions to improve the defenses of your UNIX environment against internal or external threats or assist you to recover quickly from a penetration. Security services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; designing secure techniques for off-site and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent has fine tuned an extensive set of tools and mechanisms that enable the Technical Response Center to deliver the highest quality of online help. Progent provides protected VPN connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote connectivity allows the engineers of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's advanced service reporting system includes comprehensive records for all provided service. Each certified Progent team engineer has full availability of to all the specifics of services provided by any team member to each client. This archive of problems and resolutions, plus false alarms and mistakes, is structured as a readily searchable proprietary database that enables Progent's support professionals to communicate their experiences with the whole team to make sure that the general effectiveness of Progent's technical support improves daily.
Also, Progent can provide nationwide online monitoring support powered by System Center Operations Manager (SCOM), configured by Progent to accommodate your environment so your network maintenance is proactive and automated. By anticipating possible issues before they cause network outages, system monitoring can minimize stressful and costly service crises.
Call Center Support and Outsourcing
Progent provides three basic programs for Help Desk support : Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (a transparent supplement to your existing Call Center staff), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux experts gives your customers convenient contact with a reliable technical group with extensive background providing phone help and remote access repair for networks powered by Microsoft and UNIX/Linux technology. Progent's focus is on giving the Call Center a positive image as a key contributor to business performance, and Progent's aim is to resolve and not merely record problems.
How to Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote assistance with UNIX/Linux technology, visit Progent's nationwide phone-based support, phone 1-800-993-9400, or go to Contact Progent.