Fast Online Technical Support for UNIX, Linux, or Sun SolarisProgent offers nationwide remote help and consulting services for businesses who operate UNIX, Linux, or Sun Solaris networks or whose IT systems feature a mix of UNIX and Microsoft Windows products. Online technical support offers maximum return for your IT budget by extending client productivity and limiting the hours charged for computer repair services. Advanced remote access tools and experienced service specialists and engineers allow Progent to solve the majority of IT issues rapidly without wasting time and dollars by traveling to your site. In the vast majority of cases your IT issues can be remediated by telephone or via a mix of phone help and online connectivity. Progent can offer the services of Cisco CCIE network experts and CISSP and ISSAP certified security professionals to assist you with the most difficult network problems.

Progent charges for remote service by the minute. Because of this, you are billed only for support received. Progent requires no initialization charge. Many online support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and simple pricing policy save you from large invoices for speedy solutions.

UNIX, Cisco Infrastructure, Microsoft Windows, and System Security Expertise
Progent's remote support professionals have certified skills in a wide array of disciplines. This breadth of technical skills makes it possible to manage virtually any emergency likely to take place in a small company network. Certifications held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with multi-OS networks, Progent also provides access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional consultants.

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X online support services cover a broad array of information technology such as system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and migration from older applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can provide urgent online help troubleshooting problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distros including RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux.

  • Certified Cisco Infrastructure Consultants
    The CCIE certification is the premier recognition for network engineers, and certifies an individual's technical knowledge at the expert level. CCIEs can handle even the most complex problems surrounding network design, deployment, management, security, and repair. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or installing software patches to resolve problems. CCIEs represent an excellent value because their deep expertise allows them to fix the most complex problems rapidly. In many instances, less qualified engineers can wrestle with identical tasks for many hours or even days.

    Progent is among the rare support firms that makes CCIEs accessible to help small and medium sized companies. Progent offers fast access to a CCIE by telephone so that you can get immediate support for complex network problems that are hurting worker efficiency but are beyond the scope of your local network maintenance providers. Progent's CCIE engineers can connect to your environment by means of sophisticated remote troubleshooting tools in order to perform fast and affordable diagnosis and remediation of urgent system trouble. To find out how to get in touch with a Progent CCIE for timely help with your network, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus security and VPN solutions.

  • Certified Windows Expertise
    Progent's Microsoft-certified online support engineers can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a broad range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration expertise, SharePoint Server 2019 design and configuration, Microsoft Teams upgrade support, Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  • CISM and ISSAP Premier System Security Professionals
    Progent can provide certified CISM and ISSAP security engineers to offer a variety of security solutions that can strengthen the protection of your UNIX environment against attacks or help you to recover rapidly from a breach. Security solutions available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent's Online Service Tools
Progent has fine tuned an extensive array of utilities and mechanisms that allow the Technical Response Center to deliver world-class remote services. Progent provides secure Virtual Private Network connectivity support for gateways from multiple sources including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity allows the consultants of Progent's Technical Response Center to connect to your network remotely without violating system security. Progent's sophisticated customer support reporting application includes comprehensive records for all provided support. Each certified Progent team consultant has full access to all the details of support provided by any staff member to each customer. This archive of problems and fixes, plus false alarms and miscues, is structured as a readily searchable internal knowledge base that allows Progent's support professionals to share their knowledge company-wide to ensure that the general quality of Progent's support expands continuously.

In addition, Progent can provide nationwide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your business so your network maintenance is proactive rather than reactive. By detecting emerging issues before they result in network outages, automated monitoring can minimize stressful and expensive network breakdowns.

Help Desk Call Center Outsourcing
Progent offers three basic programs for Help Desk support : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Support Services (a transparent supplement to your current Help Desk staff), and Call Center Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your customers convenient access to a reliable technical group with years of experience delivering telephone-based help and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Helpdesk a respected reputation as a key contributor to business productivity, and Progent's target is to fix and not merely record problems.

How to Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with UNIX/Linux networking, visit Progent's emergency online support, call 1-800-993-9400, or go to Contact Progent.



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  • Les Kent has a 35-year history of successful technology integration, corporate administration, marketing, and operations. He has demonstrated a talent for creating elegant IT solutions while working as a system architect, programmer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and major corporations.

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