Apple macOS and OS X, Linux, Solaris Consulting
UNIX Consulting Help:
Fast Remote Consulting for UNIX
Progent provides national urgent phone support and consulting services for companies that run UNIX, Linux, or Solaris networks or whose information systems include a mix of UNIX and Microsoft products. Online network consulting offers optimum return for your information technology budget by preserving client productivity and limiting the time charged for network analysis and repair. Advanced online support technology and skilled service specialists and engineers combine to enable Progent to solve the majority of IT issues quickly without wasting time and dollars by making trips to your location. In most of situations your network issues can be dealt with by telephone or via a combination of phone support and remote connectivity. Progent can offer the services of Cisco CCIE network engineers and CISA and CISM premier security specialists to assist with the most challenging network problems.
Progent bills for phone support by the minute. Because of this, you are invoiced only for services received. Progent imposes no initialization charge. Many online service companies impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple billing policy avoid big tabs for speedy fixes.
UNIX, Cisco Infrastructure, Microsoft Windows, and Network Security Expertise
Progent's remote consulting professionals have expertise in a wide array of disciplines. This scope of capability makes it possible to manage virtually any emergency likely to take place in a small business network. Certificates earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to customers with multi-OS networks, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include CISM Engineers, Certified Information Systems Security Professional (CISSP) security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
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UNIX/Linux, Solaris, and macOS and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X online consulting services address a wide range of information technology including system architecture, messaging solutions, network and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from older applications to Microsoft Windows or Linux solutions. Progent's team-based approach to solving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.Progent's UNIX and Linux support engineers can provide urgent remote assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX OS, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or important Linux distributions such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo.
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Premier Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network consultants, and indicates a person's networking knowledge at the expert level. CCIEs can resolve even the most complex issues encountered in network design, deployment, administration, security, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or installing software updates to resolve problems. CCIEs are an excellent value because their depth of expertise allows them to resolve the most complex problems quickly. In common cases, less qualified consultants can wrestle with identical tasks for hours or even days.Progent is among the few service organizations that makes CCIEs available to support small and medium sized businesses. Progent can provide quick access to a CCIE by phone so that you can get timely help for complex network issues that are impacting worker productivity but are beyond the scope of your local network maintenance providers. Progent's CCIE consultants can connect to your environment using the latest on-line support technology in order to perform fast and affordable analysis and repair of critical system trouble. To find out how to talk to a Progent CCIE for timely assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as security and VPN products.
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Certified Microsoft Windows Support
Progent's Microsoft-expert remote service experts can provide computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help your company with a wide range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, MS Exchange 2016 upgrade support, Exchange 2013 consulting, Microsoft Exchange 2010 troubleshooting, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint 2019 design and integration, Microsoft Teams configuration support, Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials cloud integration. -
CISM and CISSP Certified System Security Specialists
Progent can provide certified CISM and ISSAP security consultants to deliver a variety of system protection services that can strengthen the protection of your UNIX network against internal or external threats or assist your business to recover quickly from a breach. Security solutions available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; setting up firewalls; designing safe architectures for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent has fine tuned an advanced array of utilities and technologies that enable the Remote Support Team to deliver the highest quality of remote help. Progent provides protected VPN connectivity support for gateways from multiple sources including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access permits the consultants of Progent's Technical Response Center to connect to your network remotely without violating network security. Progent's advanced customer support management system keeps thorough records for all delivered service. Each authorized Progent staff consultant has complete availability of to all the specifics of services provided by any staff engineer to each customer. This archive of issues and resolutions, plus false alarms and mistakes, is organized as an easily searchable proprietary knowledge base that enables Progent's support experts to share their knowledge company-wide to ensure that the overall quality of Progent's technical support expands continuously.
Also, Progent offers nationwide remote monitoring services based on System Center Operations Manager, configured by Progent for your business so that your network support is proactive and automated. By detecting emerging problems before they cause network outages, system monitoring can minimize disruptive and expensive network crises.
Help Desk Support and Outsourcing
Progent offers three basic types of Help Desk support : Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless supplement to your current Help Desk resources), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX experts gives your customers convenient access to a reliable support resource with extensive background delivering phone support and remote access troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a respected reputation as a solid contributor to business productivity, and Progent's target is to fix rather than simply report problems.
How to Contact Progent's Remote Service Professionals
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or Mac technology, visit Progent's urgent remote support, phone
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Azure AD Support Outsourcing
Azure Active Directory FIDO2 Professionals
Progent can assist you to design and carry out a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access services for both onsite and Azure resources.
NinjaOne RMM and Progent NOC Network Management Integration Services
NinjaOne and Progent NOC Server Monitoring Technology Professional
A centerpiece of Progent's NOC is its powerful incorporation of NinjaOne RMM, a comprehensive remote monitoring and management (RMM) solution which enables automated alerting and rapid incident response.
Setup and Support Jabber and Exchange Online
24-Hour Jabber and CUCM Clusters Network Consultant
Progent's Cisco Jabber consultants can provide remote or onsite support to help organizations of any size to design, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers advanced support for all the technologies that go into building an end-to-end Jabber solution including Cisco network devices and management tools, Microsoft 365 applications, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, WiFi networks, cyber security, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.
LockBit ransomware recovery Professional
Technology Professional Egregor ransomware recovery
Progent's ransomware consultants can assist your business to assess your ransomware vulnerability, monitor and guard your IT environment, assist with settlement negotiations with a hacker, and reconstruct an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Remote Technical Support Microsoft 365 SharePoint Online Integration
On-site Support Microsoft 365 Publisher Integration
Progent can assist your business to understand the many subscription plans offered with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist you to build and manage hybrid ecosystems that transparently combine local and cloud products and services.
CISSP Certified Cybersecurity Auditor Engineers
CISSP Certified Cybersecurity Professional
Progent's CISSP-premier network security experts can help organizations of all sizes with any facet of information system security. Progent can help implement efficient security systems that protect a small business from modern malware attacks or Progent can design, deploy, and monitor an end-to-end security environment for hybrid networks that accommodate onsite, remote, and mobile clients sharing network resources spread over a mix of physical datacenters and public and private clouds.
Network Infrastructure Health Reports Consultant Services
After Hours Consulting Active Directory Review
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner and safer AD environment. Both options also provide the ongoing advantages of advanced remote network monitoring and management technology. These benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime.
Consultant Microsoft Exchange 2010 Migration
Largest Specialist Microsoft Exchange Server Upgrade
Progent's Microsoft-certified consultants can deliver affordable online and onsite support to carry out your migration to Exchange 2010, produce comprehensive documentation of your new email environment, educate your IT team and end users to get them up to speed quickly on Microsoft Exchange Server 2010, and offer ongoing management consulting and engineering help. Progent's consultants can also help you migrate from Exchange Server 2010 to Exchange 2013 or Exchange 2016.
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