Progent provides nationwide online help and consulting services for businesses who operate UNIX, Linux, or Sun Solaris networks or whose information systems feature a mix of UNIX and Microsoft technology. Remote network consulting provides maximum leverage for your IT dollar by extending user efficiency and shortening the time billed for computer repair services. Advanced online support tools and skilled technicians and consultants combine to enable Progent to handle most network issues rapidly without needlessly expending time and money by making trips to your site. In the vast majority of situations your IT problems can be remediated by telephone or via a mix of telephone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA premier security specialists to assist you with the toughest network issues.
Progent bills for remote support by the minute. Because of this, you owe only for support received. Progent imposes no startup fee. Many online support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity and simple billing model do away with big tabs for speedy solutions.
UNIX, Cisco, Microsoft Windows, and Network Security Support
Progent's remote consulting professionals have expertise in a broad range of technologies. This scope of technical skills allows Progent's consultants to handle almost any emergency likely to occur in a small business information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support clients with multi-platform networks, Progent also provides the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) security experts, and Information System Security Architecture Professional consultants.
Progent's Remote Technical Support Tools
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X phone-based support services cover a wide array of information technology including system infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from older systems to Windows or Linux environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency remote help resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as
fedora Linux, and
Certified Cisco Engineers
The CCIE credential is the top recognition for networking engineers, and indicates a person's technical skills at the expert level. CCIEs can handle even the most difficult issues associated with network planning, deployment, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or obtaining software patches to fix problems. CCIEs represent an excellent value since their depth of expertise allows them to fix the most intractable problems rapidly. In common cases, less qualified consultants can wrestle with identical tasks for many hours or days.
Progent is one of the rare service firms that makes CCIEs accessible to help small and medium sized companies. Progent offers fast contact with a CCIE by telephone so that you can receive immediate help for complex network issues that are impacting worker efficiency but are beyond the scope of your ordinary IT support personnel. Progent's CCIE engineers can connect to your environment via state-of-the-art on-line troubleshooting technology in order to provide quick and affordable analysis and repair of urgent network trouble. To find out how to contact a Progent CCIE for timely help with your IT infrastructure, visit Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's industry-leading catalog of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus security and Virtual Private Network solutions.
Certified Windows Experts
Progent's Microsoft-expert online support experts can provide computer troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Premier Network Security Consultants
Progent can give you access to qualified CISM and CISSP security engineers to offer a range of system protection services that can strengthen the protection of your UNIX network against attacks or assist your business to recuperate rapidly from a breach. Security solutions offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; configuring firewalls; designing safe architectures for remote and mobile access; protecting your email system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent has refined an extensive array of tools and technologies that enable the Technical Response Center to deliver the highest quality of online services. Progent provides protected Virtual Private Network access support for gateways from a variety of sources including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity allows the consultants of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's advanced customer support reporting application keeps comprehensive records for all delivered support. Each authorized Progent team engineer has complete access to all the details of support provided by any team engineer to each client. This history of issues and fixes, as well as false alarms and miscues, is organized as an easily searchable internal knowledge base that allows Progent's support experts to communicate their knowledge with the whole team to ensure that the general efficiency of Progent's technical support expands continuously.
Also, Progent can provide nationwide online monitoring support powered by System Center Operations Manager, customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By detecting emerging issues before they result in network outages, system monitoring can minimize disruptive and costly network breakdowns.
Help Desk Support
Progent offers several essential types of Helpdesk support : Microsoft and UNIX Help Desk Outsourcing Services, Virtual Help Desk Services (a seamless supplement to your current Call Center team), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your clients convenient access to a dependable support group with extensive background delivering phone support and online troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Help Desk a respected image as a key contributor to company performance, and Progent's aim is to fix and not merely record problems.
How to Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote assistance with UNIX/Linux products, go to Progent's emergency remote help, phone 1-800-993-9400, or see Contact Progent.