Fast Online Support for UNIX or LinuxProgent offers nationwide urgent technical support and troubleshooting services for companies that operate UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft Windows products. Remote IT help offers optimum return for your IT dollar by protecting user efficiency and shortening the time charged for network analysis and repair. Sophisticated online support technology and skilled technicians and engineers allow Progent to solve most IT issues quickly without wasting time and money by traveling to your site. In the vast majority of cases your IT issues can be remediated over the phone or via a combination of phone help and online connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISM and CISSP premier security specialists to assist you with the most difficult system problems.

Progent bills for online support on a per-minute basis. This means you are billed exclusively for support received. Progent requires no startup surcharge. Many online support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity and straightforward pricing policy save you from large invoices for speedy fixes.

UNIX, Cisco Infrastructure, Windows, and System Security Experts
Progent's online consulting professionals have expertise in a wide array of technologies. This breadth of technical skills allows Progent's consultants to manage almost any crisis likely to take place in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with mixed-platform networks, Progent also provides the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX, Linux, Solaris, and macOS and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a broad range of computer technology such as network architecture, email solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from older applications to Windows or Linux environments. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance analyzing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including: macOS and Mac OS X, Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distros such as RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Premier Cisco CCIE Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking engineers, and indicates an individual's networking skills at the expert level. CCIEs can resolve the most challenging problems associated with network design, deployment, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in identifying anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or installing software patches to correct problems. CCIEs are an excellent value since their deep experience enables them to fix the most intractable problems rapidly. In common cases, less seasoned engineers can wrestle with identical problems for hours or days.

    Progent is one of the few support providers that makes CCIEs available to help small and medium sized companies. Progent can provide quick access to a CCIE by telephone so that you can get timely help for urgent network issues that are hurting worker productivity but are beyond the scope of your local network support providers. Progent's CCIE engineers can tie into your environment by means of secure remote support tools in order to provide fast and economical analysis and repair of urgent network problems. To learn how to contact a Progent CCIE for immediate assistance with your IT infrastructure, visit Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as protection and Virtual Private Network products.

  • Authorized Microsoft Windows Support
    Progent's Microsoft-premier online service professionals can deliver computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help your company with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint Server 2019 planning and configuration, Microsoft Teams upgrade consulting, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and CISSP Premier System Security Specialists
    Progent can give you access to certified CISM and CISSP security consultants to offer a variety of system protection services to strengthen the protection of your UNIX network against attacks or assist your business to recover quickly from a penetration. Security services available from Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent's Remote Service Tools
Progent has refined an advanced set of utilities and technologies that allow the Technical Response Center to deliver world-class remote help. Progent offers secure VPN access support for gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote connectivity allows the engineers of Progent's online support team to connect to your network without compromising network security. Progent's highly evolved service reporting system keeps thorough records for all delivered service. Each authorized Progent staff consultant has full access to all the details of support delivered by any team engineer to each customer. This archive of issues and resolutions, as well as false alarms and mistakes, is organized as a readily retrievable proprietary database that allows Progent's technical professionals to share their experiences with the whole team to ensure that the overall effectiveness of Progent's support expands daily.

In addition, Progent can provide nationwide remote monitoring support based on System Center Operations Manager (SCOM), customized by Progent for your environment so your network support is proactive and automated. By detecting emerging problems before they result in network outages, system monitoring can minimize stressful and costly network breakdowns.

Call Center Outsourcing
Progent offers several basic types of Helpdesk services : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Services (a transparent supplement to your existing Help Desk resources), and Helpdesk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX professionals offers your customers easy contact with a reliable technical group with extensive background providing phone help and remote access repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Call Center a positive reputation as a key contributor to business performance, and Progent's goal is to fix rather than merely report problems.

How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with UNIX/Linux networking, go to Progent's nationwide remote help, telephone 1-800-993-9400, or go to Contact Progent.



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