Progent provides nationwide urgent phone support and troubleshooting services for companies that operate UNIX or Linux environments or whose information systems feature a combination of UNIX/Linux and Microsoft Windows technology. Online network consulting provides optimum leverage for your IT dollar by extending user productivity and limiting the time charged for computer repair services. Advanced online support tools and skilled service specialists and engineers allow Progent to solve most IT problems rapidly without needlessly expending time and dollars by traveling to your location. In the vast majority of situations your IT issues can be dealt with over the phone or through a combination of phone help and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security specialists to help with the toughest system problems.
Progent bills for remote service by the minute. Consequently, you owe exclusively for support delivered. Progent imposes no startup fee. Many remote support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity and straightforward pricing policy save you from large bills for quick repairs.
UNIX/Linux, Cisco, Microsoft Windows, and System Security Experts
Progent's remote support engineers have expertise in a wide range of disciplines. This scope of capability allows Progent's consultants to handle virtually any crisis likely to occur in a small business network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to clients with mixed-OS networks, Progent also offers the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include CISM Engineers, CISSP security specialists, and Information System Security Architecture Professional consultants.
Progent's Online Service Tools
UNIX, Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad spectrum of computer technology such as system architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX or major Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Certified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network consultants, and certifies a person's technical knowledge at the master level. CCIEs can handle even the most difficult issues associated with network design, deployment, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or obtaining software patches to correct problems. CCIEs represent an excellent value because their depth of expertise allows them to solve the most complex problems quickly. In common instances, less seasoned engineers can wrestle with identical tasks for hours or even days.
Progent is among the few support organizations that makes CCIEs accessible to help small and medium sized companies. Progent offers fast access to a CCIE by telephone so that you can get timely support for urgent network problems that are impacting business efficiency but are beyond the scope of your ordinary network maintenance resources. Progent's CCIE engineers can connect to your network by means of the latest on-line troubleshooting tools in order to provide quick and affordable diagnosis and remediation of urgent system trouble. To find out how to get in touch with a Progent CCIE for immediate help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus protection and VPN products.
Certified Windows Experts
Progent's Microsoft-expert remote service professionals can provide computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
CISM and CISSP Premier Network Security Professionals
Progent can give you access to qualified CISM and ISSAP security consultants to deliver a range of security solutions to strengthen the defenses of your UNIX/Linux environment against internal or external threats or assist your business to recover quickly from a breach. Security services offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent has fine tuned an extensive array of utilities and technologies that allow the Remote Support Team to deliver the highest quality of online services. Progent provides protected VPN connectivity support for VPN gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN remote access allows the engineers of Progent's online support team to connect to your system remotely without compromising system security. Progent's advanced customer support reporting application includes comprehensive histories for all delivered service. Each authorized Progent staff engineer has full availability of to all the details of services provided by any staff engineer to every customer. This archive of problems and resolutions, plus false alarms and miscues, is structured as a readily searchable internal knowledge base that allows Progent's support experts to share their experiences company-wide to ensure that the general effectiveness of Progent's technical support improves daily.
In addition, Progent can provide nationwide remote monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your business so that your network support is proactive rather than reactive. By detecting emerging problems before they result in downtime, system monitoring can minimize disruptive and expensive service breakdowns.
Help Desk Call Center Outsourcing
Progent offers three essential programs for Helpdesk support including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Help Desk Services (a transparent supplement to your existing Call Center resources), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX professionals gives your clients easy access to a dependable support group with extensive background providing phone help and online troubleshooting for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Helpdesk a positive reputation as a key contributor to business productivity, and Progent's aim is to resolve rather than merely record problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based help with UNIX/Linux products, go to Progent's urgent phone-based help, phone 1-800-993-9400, or refer to Contact Progent.