Progent provides national online phone support and consulting services for businesses that run UNIX, Linux, or Sun Solaris environments or whose IT systems include a combination of UNIX and Microsoft products. Online IT help provides maximum return for your IT dollar by preserving client efficiency and shortening the hours billed for computer repair services. Sophisticated online access technology and experienced service specialists and consultants allow Progent to handle the majority of IT issues quickly without wasting time and money by traveling to your location. In most of situations your network issues can be remediated over the phone or via a combination of phone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security professionals to assist you with the most difficult network problems.
Progent bills for phone support by the minute. This means you are invoiced only for support received. Progent imposes no initialization fee. Many remote service companies demand substantial minimum payments or bill for each fifteen minutes or longer. Progent's fine granularity and simple billing policy save you from large bills for fast solutions.
UNIX, Cisco CCIE, Windows, and Network Security Expertise
Progent's online support professionals have expertise in a wide array of technologies. This breadth of technical skills makes it possible to manage almost any emergency likely to take place in a small company network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-OS networks, Progent also provides the support of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include CISM Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional consultants.
Progent's Remote Support Technologies
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X phone-based support services cover a broad range of computer technology including network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from older applications to Windows or Linux-powered environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent remote help resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
macOS and OS X,
IBM AIX Open UNIX,
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
Debian GNU/Linux and
Certified Cisco Consultants
The CCIE credential is the premier recognition for network consultants, and indicates a person's technical skills at the expert level. CCIEs can resolve even the most complex problems encountered in network planning, deployment, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or installing software updates to resolve problems. CCIEs are an excellent value because their deep experience allows them to solve the most intractable problems quickly. In many cases, less qualified consultants can wrestle with the same tasks for hours or even days.
Progent is among the rare consulting firms that makes CCIEs available to support small and mid-size companies. Progent offers fast access to a CCIE by phone so that you can receive immediate support for complex network problems that are hurting business efficiency but are outside the scope of your local IT support personnel. Progent's CCIE engineers can connect to your environment by means of state-of-the-art on-line troubleshooting technology in order to provide quick and affordable analysis and remediation of urgent system trouble. To find out how to get in touch with a Progent CCIE for timely assistance with your network, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus protection and Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-certified remote support professionals offer computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and configuration,
Microsoft Teams planning and deployment support,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Premier System Security Experts
Progent can give you access to qualified CISM and ISSAP security consultants to offer a range of system protection services that can improve the protection of your UNIX/Linux environment against assaults or help your business to recover rapidly from a breach. Security services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; setting up firewalls; designing secure architectures for remote and mobile access; protecting your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent has refined an extensive array of utilities and mechanisms that allow the Remote Support Team to deliver world-class remote services. Progent offers protected VPN connectivity support for gateways from a variety of sources including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity permits the engineers of Progent's online support team to link to your network without compromising system security. Progent's advanced service management system keeps thorough histories for all provided service. Each authorized Progent team engineer has full availability of to all the details of support delivered by any team engineer to each client. This archive of problems and resolutions, plus false alarms and miscues, is structured as an easily searchable proprietary database that enables Progent's technical professionals to communicate their knowledge with the whole team to ensure that the general effectiveness of Progent's technical support expands continuously.
Also, Progent offers country-wide remote monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your business so that your computer support is proactive rather than reactive. By anticipating potential issues before they cause network outages, remote monitoring can avoid disruptive and expensive service crises.
Help Desk Call Center Support and Outsourcing
Progent offers several basic types of Help Desk support : Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Services (a seamless extension of your current Help Desk team), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your clients easy contact with a dependable technical resource with years of experience delivering phone help and online troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Helpdesk a positive reputation as a key contributor to company performance, and Progent's aim is to resolve and not simply report problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with UNIX/Linux products, go to Progent's urgent phone-based support, call 1-800-993-9400, or go to Contact Progent.