Progent provides nationwide remote technical support and troubleshooting services for businesses who run UNIX, Linux, or Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft technology. Online network consulting provides maximum return for your information technology budget by protecting user productivity and shortening the time billed for computer analysis and repair. Sophisticated remote access utilities and experienced service specialists and engineers allow Progent to handle the majority of IT problems rapidly without wasting time and dollars by traveling to your site. In most of situations your network problems can be remediated over the phone or via a combination of telephone support and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security specialists to assist with the most challenging network problems.
Progent bills for telephone-based service on a per-minute basis. This means you owe only for support received. Progent imposes no service activation fee. Many remote support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and straightforward billing policy save you from large bills for fast fixes.
UNIX, Cisco Infrastructure, MS Windows, and System Security Experts
Progent's remote support engineers have certified skills in a broad range of disciplines. This scope of capability allows Progent's consultants to handle virtually any emergency likely to occur in a small company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with multi-OS networks, Progent also provides access to consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) security experts, and CISSP-ISSAP consultants.
Progent's Online Service Technologies
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of computer technology including system architecture, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance diagnosing anomalies within UNIX/Linux systems based on leading versions of UNIX including:
macOS and Mac OS X,
IBM AIX OS,
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as
Premier Cisco Infrastructure Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network professionals, and certifies a person's networking knowledge at the master level. CCIEs can resolve even the most challenging issues encountered in network design, deployment, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in identifying anomalies with IOS Software network administration utilities and developing alternate approaches or installing software updates to fix problems. CCIEs are an exceptional value since their depth of experience allows them to solve the most complex problems rapidly. In many instances, less qualified consultants can wrestle with the same problems for hours or even days.
Progent is one of the rare consulting providers that makes CCIEs available to support small and mid-size businesses. Progent offers fast access to a CCIE by phone so that you can get immediate help for urgent network problems that are impacting worker efficiency but are outside the experience of your ordinary IT support providers. Progent's CCIE consultants can connect to your network by means of secure on-line support tools in order to provide quick and affordable diagnosis and repair of urgent network problems. To learn how to get in touch with a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of connectivity products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus security and Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Premier System Security Specialists
Progent can give you access to accredited CISM and ISSAP security consultants to deliver a variety of system protection solutions to enhance the defenses of your UNIX network against internal or external threats or help your business to recover rapidly from a breach. Security solutions offered by Progent include: in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has refined an extensive set of tools and technologies that enable the Technical Response Center to deliver the highest quality of online help. Progent offers protected Virtual Private Network access support for gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote connectivity allows the engineers of Progent's Technical Response Center to connect to your system without compromising system security. Progent's sophisticated customer support reporting application includes comprehensive records for all delivered support. Each authorized Progent staff consultant has complete access to all the specifics of support delivered by any team member to each client. This history of problems and fixes, plus false alarms and mistakes, is organized as an easily searchable proprietary database that enables Progent's technical experts to share their experiences company-wide to make sure that the general quality of Progent's support improves continuously.
Also, Progent can provide nationwide online monitoring services powered by System Center Operations Manager (SCOM), configured by Progent to accommodate your business so that your computer support is proactive rather than reactive. By anticipating emerging issues before they result in downtime, system monitoring can minimize stressful and costly service breakdowns.
Help Desk Outsourcing
Progent offers several basic types of Help Desk support including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Services (a transparent extension of your current Helpdesk resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux professionals gives your clients easy contact with a reliable technical resource with years of background delivering telephone-based support and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Helpdesk a respected image as a key contributor to company performance, and Progent's goal is to fix rather than merely record problems.
How to Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with UNIX/Linux products, visit Progent's nationwide phone-based help, call 1-800-993-9400, or go to Contact Progent.