Progent offers nationwide remote technical support and troubleshooting services for companies that operate UNIX or Linux environments or whose IT systems include a combination of UNIX/Linux and Microsoft Windows products. Remote network consulting provides maximum return for your information technology budget by preserving user efficiency and limiting the hours charged for network analysis and repair. Advanced remote support utilities and experienced service specialists and consultants combine to enable Progent to solve the majority of IT problems quickly without needlessly expending time and dollars by making trips to your site. In the vast majority of situations your network problems can be dealt with over the phone or via a combination of telephone help and online access. Progent can offer the services of Cisco certified CCIE network experts and CISA certified security specialists to assist with the toughest network problems.
Progent bills for remote help per minute. Consequently, you owe only for services received. Progent requires no startup surcharge. Many online service companies demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity and simple billing model save you from big bills for speedy solutions.
UNIX/Linux, Cisco Infrastructure, Windows, and Network Security Expertise
Progent's online consulting professionals have certified skills in a broad range of technologies. This breadth of capability allows Progent's consultants to manage virtually any emergency likely to take place in a small business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To support customers with mixed-platform networks, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include CISM Engineers, CISSP security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Online Service Tools
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X remote consulting services address a broad spectrum of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy management, and migration from legacy systems to Windows or Linux environments. Progent's team-based methodology for solving network issues enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance troubleshooting anomalies within UNIX/Linux networks powered by leading derivatives of UNIX such as:
macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as
Debian GNU/Linux and
Premier Cisco CCIE Engineers
The CCIE credential is the top recognition for networking consultants, and certifies a person's networking knowledge at the master level. CCIEs can handle even the most difficult problems associated with network planning, integration, management, security, and troubleshooting. CCIEs work closely with Cisco's internal support staff in identifying anomalies with IOS Software network management tools and coming up with alternate approaches or installing software updates to resolve problems. CCIEs represent an exceptional value because their deep experience allows them to resolve the most intractable problems rapidly. In many instances, less qualified engineers can struggle with identical problems for hours or even days.
Progent is among the rare support firms that makes CCIEs accessible to help small and medium sized companies. Progent offers fast contact with a CCIE by telephone so that you can get timely help for complex network issues that are hurting worker efficiency but are outside the experience of your local IT maintenance providers. Progent's CCIE engineers can connect to your environment using the latest remote support technology in order to perform fast and economical analysis and remediation of urgent network trouble. To find out how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus security and Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-premier remote service engineers offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can help you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and integration,
Microsoft Teams configuration consulting,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server upgrade,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
CISM and CISSP Premier Network Security Specialists
Progent can provide certified CISM and CISSP security consultants to offer a variety of system protection services to improve the defenses of your UNIX/Linux environment against attacks or assist your business to recover rapidly from a breach. Security services offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile access; protecting your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent has fine tuned an extensive set of tools and mechanisms that allow the Remote Support Team to deliver the highest quality of remote services. Progent offers protected Virtual Private Network connectivity support for VPN gateways from a variety of sources including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online access allows the consultants of Progent's online support team to link to your system without compromising network security. Progent's advanced customer support management system keeps comprehensive records for all delivered support. Each certified Progent staff engineer has full access to all the details of services provided by any team engineer to each customer. This history of issues and fixes, as well as false alarms and mistakes, is organized as a readily retrievable internal database that allows Progent's support professionals to communicate their knowledge with the whole team to ensure that the overall effectiveness of Progent's support improves daily.
Also, Progent can provide country-wide online monitoring services based on System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By detecting potential problems before they cause downtime, automated monitoring can avoid stressful and expensive network breakdowns.
Help Desk Support
Progent offers three basic programs for Helpdesk support including Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (a transparent extension of your existing Help Desk staff), and Helpdesk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your customers instant contact with a reliable support resource with extensive background delivering telephone-based support and remote access repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Help Desk a respected image as a key contributor to company performance, and Progent's target is to resolve rather than merely record problems.
How to Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote support with UNIX/Linux products, visit Progent's emergency remote help, telephone 1-800-993-9400, or refer to Contact Progent.