Progent provides nationwide remote help and troubleshooting services for businesses that run UNIX or Linux networks or whose information systems feature a combination of UNIX/Linux and Microsoft Windows products. Remote network consulting provides optimum leverage for your information technology dollar by preserving user efficiency and shortening the hours charged for network analysis and repair. Sophisticated remote access tools and experienced service specialists and engineers allow Progent to solve most network problems rapidly without needlessly expending time and dollars by traveling to your site. In most of situations your IT issues can be dealt with over the phone or via a mix of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP and ISSAP premier security professionals to assist with the most difficult network issues.
Progent charges for telephone-based service by the minute. This means you owe only for services received. Progent requires no startup charge. Many remote support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity and simple pricing policy save you from large bills for speedy fixes.
UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and Network Security Support
Progent's online consulting professionals have expertise in a broad range of disciplines. This scope of technical skills allows Progent's consultants to manage almost any emergency likely to take place in a small business network. Certificates held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-OS networks, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Remote Service Tools
UNIX, Linux, Solaris, and macOS and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide range of information technology including network architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX or major Linux distributions such as
Debian GNU/Linux and
Certified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network consultants, and indicates a person's networking skills at the expert level. CCIEs can resolve even the most difficult problems associated with network design, integration, administration, security, and repair. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management utilities and developing alternate approaches or installing software updates to correct problems. CCIEs are an excellent value since their deep expertise allows them to solve the most complex problems quickly. In many cases, less seasoned engineers can struggle with the same problems for hours or days.
Progent is one of the rare support organizations that makes CCIEs available to support small and medium sized companies. Progent can provide quick contact with a CCIE by phone so that you can get immediate help for complex network issues that are hurting business efficiency but are outside the scope of your ordinary IT support personnel. Progent's CCIE support experts can tie into your environment by means of secure remote troubleshooting technology in order to provide quick and economical diagnosis and remediation of critical network trouble. To find out how to contact a Progent CCIE for immediate help with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure broadband and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as protection and Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-premier online service experts can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Certified System Security Professionals
Progent can give you access to qualified CISM and ISSAP security engineers to offer a range of system protection solutions that can strengthen the defenses of your UNIX/Linux network against internal or external threats or assist your business to recover quickly from a penetration. Security solutions available from Progent include: in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent has refined an extensive set of tools and technologies that allow the Technical Response Center to deliver world-class online help. Progent provides protected VPN connectivity support for gateways from multiple sources including Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN remote connectivity allows the engineers of Progent's Technical Response Center to link to your network without compromising network security. Progent's advanced service reporting system includes thorough histories for all delivered support. Each certified Progent team consultant has full access to all the details of support provided by any team member to every customer. This history of issues and resolutions, plus false alarms and miscues, is structured as an easily searchable internal database that allows Progent's technical professionals to share their knowledge with the whole team to ensure that the overall quality of Progent's support expands daily.
Also, Progent can provide nationwide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your business so your computer support is proactive and automated. By detecting possible problems before they result in downtime, system monitoring can avoid stressful and costly service crises.
Help Desk Call Center Outsourcing
Progent offers several essential types of Helpdesk services including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Helpdesk Support Services (a transparent extension of your existing Help Desk resources), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your customers convenient contact with a reliable support resource with extensive experience providing phone support and remote access repair for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Helpdesk a respected reputation as a key contributor to business productivity, and Progent's goal is to fix rather than merely report problems.
How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or Mac technology, visit Progent's emergency remote help, telephone 1-800-993-9400, or refer to Contact Progent.