Progent provides national online phone support and consulting services for businesses that run UNIX, Linux, or Sun Solaris environments or whose IT systems include a combination of UNIX and Microsoft products. Online IT help provides maximum return for your IT dollar by preserving client efficiency and shortening the hours billed for computer repair services. Sophisticated online access technology and experienced service specialists and consultants allow Progent to handle the majority of IT issues quickly without wasting time and money by traveling to your location. In most of situations your network issues can be remediated over the phone or via a combination of phone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security professionals to assist you with the most difficult network problems.
Progent bills for phone support by the minute. This means you are invoiced only for support received. Progent imposes no initialization fee. Many remote service companies demand substantial minimum payments or bill for each fifteen minutes or longer. Progent's fine granularity and simple billing policy save you from large bills for fast solutions.
UNIX, Cisco CCIE, Windows, and Network Security Expertise
Progent's online support professionals have expertise in a wide array of technologies. This breadth of technical skills makes it possible to manage almost any emergency likely to take place in a small company network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-OS networks, Progent also provides the support of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include CISM Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional consultants.
Progent's UNIX and Linux support engineers can provide urgent remote help resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including: macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo.
Progent is among the rare consulting firms that makes CCIEs available to support small and mid-size companies. Progent offers fast access to a CCIE by phone so that you can receive immediate support for complex network problems that are hurting business efficiency but are outside the scope of your local IT support personnel. Progent's CCIE engineers can connect to your environment by means of state-of-the-art on-line troubleshooting technology in order to provide quick and affordable analysis and remediation of urgent system trouble. To find out how to get in touch with a Progent CCIE for timely assistance with your network, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus protection and Virtual Private Network products.
Also, Progent offers country-wide remote monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your business so that your computer support is proactive rather than reactive. By anticipating potential issues before they cause network outages, remote monitoring can avoid disruptive and expensive service crises.
Help Desk Call Center Support and Outsourcing
Progent offers several basic types of Help Desk support : Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Services (a seamless extension of your current Help Desk team), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your clients easy contact with a dependable technical resource with years of experience delivering phone help and online troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Helpdesk a positive reputation as a key contributor to company performance, and Progent's aim is to resolve and not simply report problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with UNIX/Linux products, go to Progent's urgent phone-based support, call