macOS and OS X, Linux, Solaris Expertise
UNIX Consulting Help:
Urgent Phone Consulting for UNIX, Linux, Solaris
Progent offers nationwide urgent technical support and troubleshooting services for companies that operate UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft Windows products. Remote IT help offers optimum return for your IT dollar by protecting user efficiency and shortening the time charged for network analysis and repair. Sophisticated online support technology and skilled technicians and engineers allow Progent to solve most IT issues quickly without wasting time and money by traveling to your site. In the vast majority of cases your IT issues can be remediated over the phone or via a combination of phone help and online connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISM and CISSP premier security specialists to assist you with the most difficult system problems.
Progent bills for online support on a per-minute basis. This means you are billed exclusively for support received. Progent requires no startup surcharge. Many online support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity and straightforward pricing policy save you from large invoices for speedy fixes.
UNIX, Cisco Infrastructure, Windows, and System Security Experts
Progent's online consulting professionals have expertise in a wide array of technologies. This breadth of technical skills allows Progent's consultants to manage almost any crisis likely to take place in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with mixed-platform networks, Progent also provides the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
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UNIX, Linux, Solaris, and macOS and Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a broad range of computer technology such as network architecture, email solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from older applications to Windows or Linux environments. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.Progent's UNIX/Linux consultants can offer emergency phone-based assistance analyzing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including: macOS and Mac OS X, Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distros such as RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo.
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Premier Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking engineers, and indicates an individual's networking skills at the expert level. CCIEs can resolve the most challenging problems associated with network design, deployment, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in identifying anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or installing software patches to correct problems. CCIEs are an excellent value since their deep experience enables them to fix the most intractable problems rapidly. In common cases, less seasoned engineers can wrestle with identical problems for hours or days.Progent is one of the few support providers that makes CCIEs available to help small and medium sized companies. Progent can provide quick access to a CCIE by telephone so that you can get timely help for urgent network issues that are hurting worker productivity but are beyond the scope of your local network support providers. Progent's CCIE engineers can tie into your environment by means of secure remote support tools in order to provide fast and economical analysis and repair of urgent network problems. To learn how to contact a Progent CCIE for immediate assistance with your IT infrastructure, visit Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as protection and Virtual Private Network products.
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Authorized Microsoft Windows Support
Progent's Microsoft-premier online service professionals can deliver computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help your company with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint Server 2019 planning and configuration, Microsoft Teams upgrade consulting, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration. -
CISM and CISSP Premier System Security Specialists
Progent can give you access to certified CISM and CISSP security consultants to offer a variety of system protection services to strengthen the protection of your UNIX network against attacks or assist your business to recover quickly from a penetration. Security services available from Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent has refined an advanced set of utilities and technologies that allow the Technical Response Center to deliver world-class remote help. Progent offers secure VPN access support for gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote connectivity allows the engineers of Progent's online support team to connect to your network without compromising network security. Progent's highly evolved service reporting system keeps thorough records for all delivered service. Each authorized Progent staff consultant has full access to all the details of support delivered by any team engineer to each customer. This archive of issues and resolutions, as well as false alarms and mistakes, is organized as a readily retrievable proprietary database that allows Progent's technical professionals to share their experiences with the whole team to ensure that the overall effectiveness of Progent's support expands daily.
In addition, Progent can provide nationwide remote monitoring support based on System Center Operations Manager (SCOM), customized by Progent for your environment so your network support is proactive and automated. By detecting emerging problems before they result in network outages, system monitoring can minimize stressful and costly network breakdowns.
Call Center Outsourcing
Progent offers several basic types of Helpdesk services : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Services (a transparent supplement to your existing Help Desk resources), and Helpdesk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX professionals offers your customers easy contact with a reliable technical group with extensive background providing phone help and remote access repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Call Center a positive reputation as a key contributor to business performance, and Progent's goal is to fix rather than merely report problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with UNIX/Linux networking, go to Progent's nationwide remote help, telephone
An index of content::
SMS Upgrade Engineer
SMS 2003 Upgrade Computer Consulting
Progent's Microsoft-certified consultants provide small and mid-size companies enterprise-grade consulting support for SMS Server 2003 and Configuration Manager 2007, Microsoft's solutions for change and deployment automation. System Center Configuration Manager 2007 is the new name for the update management solution previously known as Systems Management Server. Configuration Manager offers a variety of enhancements to SMS Server 2003 such as full automation, built-in Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progent's certified consulting professionals can help you use SMS or Configuration Manager 2007 effectively for streamlined OS and application software deployment, security patch administration, software metering, and licensing compliance. Progent's consultants can also assist you to move efficiently from SMS Server 2003 to System Center Configuration Manager.
Project Design Tuning Consultant Services
24/7/365 Project Pilots Specialist
For advanced project management support, Progent offers the services of senior information technology professionals with years of background in technology management, program development, and business process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers offer project management skills to help enterprise customers follow best practices to make sure major projects are completed on time and on budget.
ProSight Data Protection Services ECHO Specialist
Cloud Backup Security and Compliance Setup and Support
ProSight Data Protection Services ECHO provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information.
Amazon AWS hybrid cloud solutions Professional
Enterprise hybrid cloud integration Specialists
Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize local resources as well as one or more public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services such as Azure hybrid cloud planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Top Aironet Wave 2 AP Remote Support
Aironet Wireless AP Network Engineer
Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide online or onsite integration and troubleshooting services to assist your organization to plan, configure, update, tune, manage and troubleshoot Aironet wireless AP environments of any size or topology. Progent's Cisco wireless controller consultants can also help you to combine your Wi-Fi environment with your wired network and cloud-hosted resources to create a seamless enterprise connectivity foundation that is simple to manage and expand. Progent also can provide affordable wireless site surveys to assist you to decide the most efficient selection, location and configuration of Aironet wireless APs to work with your specific workplace layout, building structure, and expected workloads.
Server Integrators Consultant Rates
Value Pricing Network Companies
Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for support services provided during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity does away with big invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
Exchange Server 2003 Remote Support Services
Exchange 2003 Server Migration Consulting
Progent's Microsoft Certified professionals can provide world-class consulting for major implementations of Microsoft Exchange 2007. Progent's experts can help you prepare for multi-location Exchange Server installations or upgrades and can provide local personnel to assist large companies with deployments of Exchange Server in the or any area served by Progent's consultants.
Immediate Call Center Sharing Configuration
Remote Support Services Virtual Service Desk
Progent's Microsoft certified experts provide three service programs to help medium-size and large organizations create a cost-effective and productive in-house Network Support Help Desk Call Center. Progent's consulting services include ROI analysis, process analysis and enhancement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Selection and Integration Services help companies sift through the various high-quality Help Desk application programs on the market and determine which packages may be excessively costly, miss critical functions, or align poorly with your company's corporate culture. Progent also offers short-term staffing for businesses who want to reinforce their internal Help Desk team for occasional tasks or to substitute for vacationing or indisposed personnel.
Extended Call Desk Technology Consulting Services
Shared Service Desk Support Services
Progent's Computer Help Desk Outsourcing Services for desktop support are intended especially for small organizations who need immediate access to a Help Desk Service Center with professional phone support and full escalation options but who have to work within a restricted network support budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Optional Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.
VMware Cross vCenter NSX Consultancy
VMware Cross vCenter NSX Consultant Services
Progent offers the assistance of a certified VMware VCDX expert to help your organization design, deploy, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for local datacenters, cloud environments, or hybrid deployments. Progent offers world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery. Progent has extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide high uptime, fault tolerance, and application mobility.
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