Progent offers national online phone support and troubleshooting services for companies that run UNIX, Linux, or Solaris environments or whose IT systems include a combination of UNIX and Microsoft Windows technology. Online IT help offers maximum return for your information technology budget by protecting user efficiency and limiting the time billed for computer analysis and repair. Sophisticated online access tools and skilled technicians and engineers allow Progent to solve most IT problems rapidly without needlessly expending time and money by making trips to your location. In most of cases your IT problems can be dealt with over the phone or via a combination of telephone support and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to help with the most difficult system issues.
Progent bills for online support per minute. Because of this, you are billed just for services delivered. Progent asks for no service activation fee. Many online support firms impose large minimum payments or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing model avoid large tabs for quick fixes.
UNIX, Cisco CCIE, MS Windows, and Network Security Experts
Progent's online consulting engineers have expertise in a wide range of disciplines. This breadth of technical skills allows Progent's consultants to handle virtually any crisis likely to take place in a small business network. Certifications earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to customers with mixed-platform environments, Progent also offers access to consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security resources include CISM Engineers, CISSP security experts, and Information System Security Architecture Professional consultants.
Progent's Remote Technical Support Tools
UNIX/Linux, Solaris, and macOS and Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide array of computer technology including system architecture, messaging systems, network and process security, UNIX and Windows integration, virtual server products for server consolidation and simplified administration, and transitioning from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance analyzing problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SGI/Irix or important Linux distributions such as
Debian GNU/Linux and
Certified Cisco Engineers
The CCIE certification is the premier recognition for networking engineers, and certifies a person's networking knowledge at the master level. CCIEs can handle even the most challenging issues associated with network planning, integration, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or installing software updates to fix problems. CCIEs represent an exceptional value since their depth of experience enables them to solve the most complex problems rapidly. In common cases, less seasoned engineers can struggle with identical problems for hours or days.
Progent is among the few support organizations that makes CCIEs accessible to help small and medium sized businesses. Progent can provide quick access to a CCIE by phone so that you can receive immediate help for urgent network problems that are hurting worker efficiency but are beyond the experience of your ordinary IT support personnel. Progent's CCIE support experts can connect to your environment using the latest on-line support technology in order to provide fast and affordable diagnosis and remediation of critical system trouble. To find out how to talk to a Progent CCIE for timely help with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus protection and Virtual Private Network (VPN) products.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service professionals can deliver computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and integration,
Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Premier System Security Specialists
Progent can provide qualified CISM and CISSP security consultants to offer a variety of security solutions to strengthen the protection of your UNIX/Linux environment against attacks or help you to recuperate rapidly from a breach. Security services available from Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; configuring firewalls; establishing secure techniques for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent has fine tuned an extensive set of utilities and mechanisms that allow the Remote Support Team to deliver the highest quality of online help. Progent offers protected VPN access support for gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote connectivity allows the consultants of Progent's Technical Response Center to connect to your system remotely without compromising network security. Progent's advanced service management application keeps thorough histories for all delivered service. Each authorized Progent team engineer has full access to all the specifics of services provided by any staff member to every customer. This archive of issues and resolutions, as well as false alarms and mistakes, is structured as a readily retrievable internal knowledge base that enables Progent's support experts to communicate their experiences company-wide to make sure that the general effectiveness of Progent's technical support expands daily.
Also, Progent can provide country-wide remote monitoring services based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging problems before they result in network outages, remote monitoring can avoid stressful and expensive service crises.
Help Desk Support and Outsourcing
Progent provides several basic types of Help Desk services including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless supplement to your existing Help Desk team), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux professionals gives your customers easy contact with a reliable support resource with years of background delivering phone support and remote access repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Helpdesk a positive image as a key contributor to company performance, and Progent's goal is to fix rather than merely report problems.
How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Mac networking, go to Progent's nationwide phone-based support, phone 1-800-993-9400, or visit Contact Progent.