Progent offers nationwide urgent technical support and troubleshooting services for companies that operate UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft Windows products. Remote IT help offers optimum return for your IT dollar by protecting user efficiency and shortening the time charged for network analysis and repair. Sophisticated online support technology and skilled technicians and engineers allow Progent to solve most IT issues quickly without wasting time and money by traveling to your site. In the vast majority of cases your IT issues can be remediated over the phone or via a combination of phone help and online connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISM and CISSP premier security specialists to assist you with the most difficult system problems.
Progent bills for online support on a per-minute basis. This means you are billed exclusively for support received. Progent requires no startup surcharge. Many online support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity and straightforward pricing policy save you from large invoices for speedy fixes.
UNIX, Cisco Infrastructure, Windows, and System Security Experts
Progent's online consulting professionals have expertise in a wide array of technologies. This breadth of technical skills allows Progent's consultants to manage almost any crisis likely to take place in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with mixed-platform networks, Progent also provides the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance analyzing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including: macOS and Mac OS X, Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distros such as RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo.
Progent is one of the few support providers that makes CCIEs available to help small and medium sized companies. Progent can provide quick access to a CCIE by telephone so that you can get timely help for urgent network issues that are hurting worker productivity but are beyond the scope of your local network support providers. Progent's CCIE engineers can tie into your environment by means of secure remote support tools in order to provide fast and economical analysis and repair of urgent network problems. To learn how to contact a Progent CCIE for immediate assistance with your IT infrastructure, visit Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as protection and Virtual Private Network products.
In addition, Progent can provide nationwide remote monitoring support based on System Center Operations Manager (SCOM), customized by Progent for your environment so your network support is proactive and automated. By detecting emerging problems before they result in network outages, system monitoring can minimize stressful and costly network breakdowns.
Call Center Outsourcing
Progent offers several basic types of Helpdesk services : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Services (a transparent supplement to your existing Help Desk resources), and Helpdesk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX professionals offers your customers easy contact with a reliable technical group with extensive background providing phone help and remote access repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Call Center a positive reputation as a key contributor to business performance, and Progent's goal is to fix rather than merely report problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with UNIX/Linux networking, go to Progent's nationwide remote help, telephone