Progent offers nationwide online phone support and consulting services for businesses that run UNIX, Linux, or Solaris environments or whose IT systems include a combination of UNIX and Microsoft products. Remote technical support offers maximum leverage for your information technology dollar by preserving user productivity and limiting the hours billed for computer analysis and repair. Advanced online support tools and skilled service specialists and engineers allow Progent to solve the majority of IT issues rapidly without needlessly expending time and dollars by traveling to your site. In most of cases your network problems can be remediated by telephone or through a mix of telephone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISA premier security professionals to help with the most difficult network problems.
Progent bills for phone service on a per-minute basis. Because of this, you are billed only for services delivered. Progent asks for no service activation fee. Many online support firms demand large minimum fees or bill for every fifteen minutes or longer. Progent's fine granularity and simple pricing model avoid large invoices for fast fixes.
UNIX/Linux, Cisco, Microsoft Windows, and Network Security Support
Progent's remote support engineers have certified skills in a broad array of technologies. This scope of capability makes it possible to manage virtually any emergency likely to take place in a small company network. Certifications held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with multi-OS networks, Progent also offers the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager Engineers, CISSP security experts, and CISSP-ISSAP engineers.
Progent's Online Technical Support Tools
UNIX, Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X phone-based support services cover a wide range of computer technology including network infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from older systems to MS Windows or Linux-based environments. Progent's team-oriented methodology for solving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency online help analyzing anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
SGI/Irix or major Linux distributions such as
Debian GNU/Linux and
Certified Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking engineers, and indicates an individual's networking skills at the expert level. CCIEs can handle the most complex problems encountered in network design, integration, management, protection, and repair. CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or obtaining software patches to fix problems. CCIEs are an excellent value because their deep experience enables them to resolve the most intractable problems rapidly. In common instances, less qualified engineers can struggle with identical tasks for many hours or even days.
Progent is among the few support organizations that makes CCIEs accessible to support small and mid-size businesses. Progent can provide fast access to a CCIE by telephone so that you can receive immediate help for complex network problems that are hurting worker efficiency but are outside the scope of your ordinary network support personnel. Progent's CCIE support experts can tie into your environment using secure remote troubleshooting technology in order to perform quick and affordable diagnosis and repair of critical system problems. To find out how to talk to a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus protection and Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-certified online support experts can provide computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and integration,
Microsoft Teams migration consulting,
Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Premier System Security Professionals
Progent can provide certified CISM and CISSP security engineers to deliver a variety of security services to enhance the protection of your UNIX/Linux network against assaults or help you to recuperate rapidly from a penetration. Security services offered by Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for remote and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent has fine tuned an extensive set of tools and mechanisms that enable the Remote Support Team to deliver world-class remote help. Progent offers secure VPN access support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote connectivity permits the engineers of Progent's online support team to connect to your network without compromising system security. Progent's advanced customer support management system keeps comprehensive records for all delivered service. Each certified Progent staff consultant has full availability of to all the specifics of services provided by any staff member to every customer. This database of problems and fixes, as well as false alarms and mistakes, is organized as a readily searchable internal database that enables Progent's support experts to share their knowledge company-wide to ensure that the overall effectiveness of Progent's support expands continuously.
In addition, Progent can provide nationwide remote monitoring support powered by System Center Operations Manager (SCOM), adapted by Progent for your environment so your network support is proactive rather than reactive. By detecting potential problems before they result in network outages, remote monitoring can avoid stressful and expensive network breakdowns.
Call Center Support and Outsourcing
Progent provides three basic types of Helpdesk support : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Support Services (which are a transparent supplement to your current Help Desk staff), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux experts offers your customers instant contact with a reliable technical resource with extensive experience providing phone help and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Help Desk a positive image as a key contributor to business performance, and Progent's target is to fix rather than merely record problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote assistance with UNIX/Linux technology, go to Progent's emergency remote help, telephone 1-800-993-9400, or refer to Contact Progent.