Progent offers nationwide urgent phone support and consulting services for businesses that operate UNIX or Linux environments or whose information systems feature a combination of UNIX/Linux and Microsoft products. Remote technical support offers maximum leverage for your information technology dollar by protecting client efficiency and shortening the hours charged for computer repair services. Advanced online access tools and skilled service specialists and consultants allow Progent to solve the majority of network issues quickly without needlessly expending time and money by making trips to your site. In the vast majority of cases your IT problems can be remediated by telephone or via a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP certified security specialists to help with the toughest network issues.
Progent bills for online help per minute. As a result, you are invoiced just for services received. Progent asks for no startup fee. Many online support firms demand large minimum fees or charge for every quarter hour or longer. Progent's small granularity and straightforward pricing policy eliminate large invoices for fast repairs.
UNIX/Linux, Cisco, Microsoft Windows, and System Security Support
Progent's remote support professionals have expertise in a wide array of technologies. This breadth of capability makes it possible to handle almost any crisis likely to take place in a small business information system. Certifications held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To support clients with multi-platform environments, Progent also offers access to consultants with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP security experts, and CISSP-ISSAP engineers.
Progent's Online Support Technologies
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X phone-based consulting services address a broad spectrum of computer technology such as network architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and easy management, and migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to solving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent remote assistance troubleshooting anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
SCO UNIX and
Silicon Graphics IRIX or important Linux distributions such as
fedora Linux, and
Certified Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking consultants, and certifies a person's networking skills at the expert level. CCIEs can handle even the most challenging problems encountered in network planning, deployment, administration, security, and repair. CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or installing software updates to correct problems. CCIEs are an excellent value since their deep experience allows them to resolve the most intractable problems rapidly. In common cases, less seasoned engineers can struggle with identical problems for many hours or days.
Progent is among the rare consulting firms that makes CCIEs available to support small and medium sized companies. Progent can provide quick access to a CCIE by phone so that you can receive timely help for complex network issues that are hurting business productivity but are beyond the experience of your ordinary network support personnel. Progent's CCIE engineers can connect to your network via secure remote support tools in order to provide quick and economical analysis and repair of urgent network trouble. To find out how to get in touch with a Progent CCIE for immediate help with your network, go to Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as security and VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers offer computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can help you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration support,
SharePoint Server 2013 development,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Certified Network Security Professionals
Progent can give you access to accredited CISM and CISSP security consultants to offer a range of system protection services to enhance the protection of your UNIX/Linux environment against internal or external threats or help your business to recover rapidly from a penetration. Security services available from Progent include: comprehensive security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent has refined an advanced array of tools and technologies that enable the Technical Response Center to deliver the highest quality of remote help. Progent provides secure VPN connectivity support for gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity permits the engineers of Progent's Technical Response Center to link to your network without violating network security. Progent's highly evolved customer support management application keeps comprehensive records for all delivered service. Each certified Progent team consultant has full availability of to all the details of services delivered by any staff member to each customer. This database of problems and fixes, as well as false alarms and miscues, is structured as a readily retrievable internal database that allows Progent's support experts to communicate their knowledge company-wide to make sure that the general effectiveness of Progent's support expands daily.
Also, Progent can provide country-wide remote monitoring support based on System Center Operations Manager, customized by Progent to accommodate your business so that your network support is proactive rather than reactive. By detecting emerging issues before they result in network outages, system monitoring can minimize stressful and expensive network breakdowns.
Help Desk Outsourcing
Progent provides several basic programs for Helpdesk support : Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Services (a transparent supplement to your current Helpdesk team), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX experts offers your clients instant access to a reliable support group with extensive experience providing telephone-based help and online troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Helpdesk a positive image as a key contributor to company productivity, and Progent's aim is to fix rather than simply report problems.
How to Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with UNIX/Linux technology, go to Progent's emergency phone-based help, telephone 1-800-993-9400, or see Contact Progent.