Progent provides nationwide online technical support and consulting services for businesses who run UNIX, Linux, or Solaris environments or whose information systems include a mix of UNIX and Microsoft Windows technology. Remote technical support offers optimum leverage for your information technology dollar by protecting user productivity and shortening the time charged for computer repair services. Sophisticated online access tools and skilled technicians and engineers allow Progent to handle most IT problems rapidly without needlessly expending time and dollars by traveling to your site. In the vast majority of situations your network problems can be dealt with by telephone or through a mix of phone help and online connectivity. Progent can make available Cisco certified CCIE network experts and CISA premier security professionals to assist with the most difficult system problems.
Progent charges for remote help on a per-minute basis. This means you are invoiced just for services delivered. Progent imposes no initialization fee. Many remote support organizations demand substantial minimum payments or bill for every quarter hour or longer. Progent's fine granularity and simple pricing policy eliminate big tabs for fast solutions.
UNIX, Cisco Infrastructure, Windows, and System Security Experts
Progent's online consulting professionals have expertise in a wide range of disciplines. This breadth of capability makes it possible to manage virtually any emergency likely to occur in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.
To support clients with multi-OS networks, Progent also offers the support of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager Engineers, CISSP cybersecurity experts, and CISSP-ISSAP consultants.
Progent's Online Technical Support Tools
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X remote support services address a broad range of information technology including system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and simplified management, and transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance resolving problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
macOS and Mac OS X,
IBM AIX OS,
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
fedora Linux, and
Certified Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network consultants, and certifies a person's networking knowledge at the master level. CCIEs can handle even the most difficult problems surrounding network planning, integration, management, protection, and troubleshooting. CCIEs operate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or installing software updates to resolve problems. CCIEs are an excellent value because their deep expertise enables them to solve the most intractable problems quickly. In common cases, less qualified consultants can wrestle with the same problems for many hours or even days.
Progent is among the few support organizations that makes CCIEs available to help small and mid-size companies. Progent can provide fast access to a CCIE by telephone so that you can receive timely help for urgent network issues that are hurting worker efficiency but are outside the experience of your local network support resources. Progent's CCIE support experts can tie into your environment using the latest remote troubleshooting tools in order to provide quick and affordable diagnosis and repair of critical system problems. To learn how to contact a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus protection and VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-certified online service experts offer network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 troubleshooting,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and deployment,
Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Certified Network Security Experts
Progent can provide certified CISM and ISSAP security consultants to deliver a range of security services to strengthen the protection of your UNIX/Linux network against assaults or assist you to recuperate rapidly from a breach. Security services offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent has fine tuned an extensive array of tools and mechanisms that enable the Remote Support Team to deliver the highest quality of remote help. Progent offers protected VPN connectivity support for VPN gateways from a variety of sources including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity permits the engineers of Progent's online support team to link to your system without violating system security. Progent's advanced customer support management application keeps comprehensive histories for all delivered support. Each certified Progent staff engineer has full access to all the details of support delivered by any team member to each client. This archive of issues and resolutions, as well as false alarms and miscues, is structured as a readily retrievable internal database that enables Progent's technical experts to share their knowledge company-wide to ensure that the overall quality of Progent's technical support improves daily.
Also, Progent offers nationwide online monitoring support based on System Center Operations Manager (SCOM), configured by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By anticipating potential problems before they result in network outages, automated monitoring can minimize stressful and expensive network breakdowns.
Call Center Support
Progent provides several essential types of Helpdesk services including Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Services (a transparent extension of your existing Helpdesk team), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux professionals gives your customers convenient contact with a dependable support group with years of experience delivering telephone-based support and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Help Desk a positive image as a solid contributor to company performance, and Progent's aim is to fix rather than merely report problems.
How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote assistance with UNIX/Linux networking, visit Progent's nationwide remote support, phone 1-800-993-9400, or refer to Contact Progent.