Progent provides nationwide urgent technical support and consulting services for businesses that operate UNIX or Linux networks or whose IT systems include a combination of UNIX/Linux and Microsoft Windows products. Remote network consulting offers maximum leverage for your information technology dollar by extending user productivity and shortening the time billed for network repair services. Advanced online access utilities and skilled service specialists and engineers allow Progent to handle most IT problems rapidly without wasting time and dollars by traveling to your site. In the vast majority of situations your network issues can be remediated over the phone or through a mix of telephone support and online connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA premier security specialists to assist you with the most difficult network issues.
Progent bills for telephone-based support by the minute. As a result, you owe just for support delivered. Progent asks for no service activation fee. Many online support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity and simple billing policy do away with large tabs for quick repairs.
UNIX, Cisco, MS Windows, and System Security Expertise
Progent's online consulting engineers have expertise in a wide range of disciplines. This breadth of capability allows Progent's consultants to handle virtually any crisis likely to occur in a small company information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support customers with multi-OS environments, Progent also provides the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager (CISM) consultants, CISSP security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Online Technical Support Technologies
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of information technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified administration, and transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency remote help resolving problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
macOS and OS X,
IBM AIX Operating System,
Berkeley UNIX (BSD),
Silicon Graphics IRIX or major Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Certified Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking consultants, and indicates an individual's networking knowledge at the master level. CCIEs can resolve even the most challenging issues associated with network design, deployment, administration, security, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in identifying anomalies with Cisco IOS Software network management tools and developing alternate approaches or installing software updates to correct problems. CCIEs represent an excellent value since their depth of expertise allows them to solve the most intractable problems quickly. In many instances, less seasoned consultants can struggle with the same tasks for hours or days.
Progent is one of the rare service organizations that makes CCIEs accessible to help small and mid-size businesses. Progent can provide quick contact with a CCIE by telephone so that you can get immediate support for complex network issues that are hurting business productivity but are outside the experience of your local network support resources. Progent's CCIE engineers can tie into your environment using secure on-line troubleshooting technology in order to perform quick and economical diagnosis and remediation of critical network problems. To learn how to contact a Progent CCIE for immediate help with your IT infrastructure, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as security and VPN technology.
Certified Windows Experts
Progent's Microsoft-premier online support engineers can deliver network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 upgrade support, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 design and configuration,
Microsoft Teams integration support,
Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
CISM and CISSP Certified System Security Experts
Progent can give you access to certified CISM and ISSAP security consultants to offer a range of security services that can improve the protection of your UNIX network against attacks or assist your business to recuperate rapidly from a penetration. Security services available from Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; designing secure techniques for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent has refined an extensive array of utilities and technologies that allow the Remote Support Team to deliver world-class online services. Progent offers secure Virtual Private Network access support for VPN gateways from multiple vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity permits the consultants of Progent's online support team to connect to your network remotely without compromising system security. Progent's advanced service management system includes comprehensive histories for all provided support. Each certified Progent team consultant has complete availability of to all the specifics of support delivered by any team engineer to each customer. This database of problems and fixes, plus false alarms and miscues, is organized as an easily searchable proprietary database that enables Progent's technical experts to communicate their experiences with the whole team to ensure that the overall effectiveness of Progent's support improves continuously.
Also, Progent offers country-wide remote monitoring support powered by System Center Operations Manager (SCOM), adapted by Progent for your business so your network support is proactive rather than reactive. By anticipating potential problems before they result in downtime, remote monitoring can avoid stressful and costly network crises.
Help Desk Outsourcing
Progent provides three basic types of Help Desk support including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Helpdesk Services (a seamless supplement to your existing Help Desk staff), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux experts offers your clients instant contact with a reliable technical resource with years of background delivering telephone-based help and remote access troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Help Desk a respected image as a solid contributor to business productivity, and Progent's aim is to fix and not merely report problems.
How to Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with UNIX/Linux networking, visit Progent's emergency remote support, call 1-800-993-9400, or see Contact Progent.