Progent offers nationwide online help and troubleshooting services for companies that run UNIX, Linux, or Solaris environments or whose information systems include a combination of UNIX and Microsoft technology. Online network consulting provides optimum leverage for your IT budget by protecting user efficiency and shortening the time charged for network analysis and repair. Advanced online access technology and skilled service specialists and consultants combine to enable Progent to solve most IT problems rapidly without needlessly expending time and dollars by traveling to your location. In the vast majority of cases your IT problems can be remediated over the phone or through a mix of telephone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to assist you with the most difficult system issues.
Progent bills for online help by the minute. As a result, you pay just for support delivered. Progent requires no service activation fee. Many remote service companies demand large minimum fees or bill for each quarter hour or longer. Progent's fine granularity and simple pricing model save you from big tabs for fast repairs.
UNIX, Cisco CCIE, MS Windows, and System Security Support
Progent's online support professionals have expertise in a broad array of disciplines. This scope of technical skills makes it possible to manage almost any crisis likely to occur in a small business network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To support clients with mixed-OS networks, Progent also offers the support of consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager Engineers, CISSP security experts, and Information System Security Architecture Professional engineers.
Progent's Online Service Tools
UNIX/Linux, Sun Solaris, and macOS and Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a broad range of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX and Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or major Linux distributions such as
fedora Linux, and
Certified Cisco Infrastructure Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking professionals, and indicates an individual's technical knowledge at the master level. CCIEs can resolve the most challenging problems associated with network planning, integration, management, protection, and troubleshooting. CCIEs work closely with Cisco's internal engineers in identifying problems with IOS Software network management utilities and developing alternate approaches or obtaining software updates to fix problems. CCIEs represent an exceptional value because their deep experience enables them to solve the most intractable problems quickly. In common instances, less qualified consultants can wrestle with identical tasks for many hours or days.
Progent is one of the few consulting organizations that makes CCIEs accessible to support small and mid-size companies. Progent offers quick contact with a CCIE by telephone so that you can get immediate help for complex network issues that are impacting business efficiency but are beyond the experience of your ordinary IT support personnel. Progent's CCIE engineers can tie into your network via secure on-line troubleshooting technology in order to perform fast and affordable analysis and remediation of critical network trouble. To learn how to talk to a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus protection and VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-premier remote support engineers offer network repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration,
Microsoft Teams upgrade consulting,
Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Premier System Security Professionals
Progent can provide qualified CISM and CISSP security consultants to offer a range of security services that can strengthen the defenses of your UNIX/Linux network against attacks or assist you to recover rapidly from a breach. Security solutions available from Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile access; protecting your email system against spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has refined an advanced array of tools and mechanisms that allow the Technical Response Center to deliver world-class remote services. Progent provides protected Virtual Private Network connectivity support for VPN gateways from a variety of sources including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access allows the engineers of Progent's online support team to link to your system without violating network security. Progent's highly evolved customer support management system keeps comprehensive records for all delivered service. Each authorized Progent staff engineer has complete availability of to all the specifics of services provided by any team engineer to each client. This history of problems and resolutions, as well as false alarms and miscues, is structured as an easily retrievable internal knowledge base that allows Progent's support experts to share their knowledge with the whole team to ensure that the overall quality of Progent's technical support improves continuously.
In addition, Progent can provide nationwide online monitoring support powered by System Center Operations Manager, adapted by Progent for your environment so your network maintenance is proactive rather than reactive. By anticipating possible problems before they result in downtime, automated monitoring can minimize disruptive and costly service breakdowns.
Help Desk Call Center Support
Progent provides several essential programs for Helpdesk support : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Help Desk Support Services (which are a seamless extension of your existing Helpdesk resources), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX experts offers your clients instant access to a dependable support group with years of background providing phone support and remote access repair for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Helpdesk a positive image as a solid contributor to business performance, and Progent's target is to resolve and not simply record problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote help with UNIX/Linux technology, go to Progent's nationwide online support, telephone 1-800-993-9400, or go to Contact Progent.