Progent provides nationwide online help and consulting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX/Linux and Microsoft Windows technology. Remote IT help offers optimum leverage for your IT dollar by preserving client productivity and shortening the time billed for network analysis and repair. Advanced remote access tools and skilled service specialists and engineers allow Progent to handle the majority of network issues quickly without needlessly expending time and dollars by making trips to your location. In most of cases your IT problems can be dealt with over the phone or through a combination of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP premier security specialists to help with the most challenging system problems.
Progent charges for phone support on a per-minute basis. Consequently, you pay exclusively for support delivered. Progent asks for no startup fee. Many remote service organizations impose substantial minimum fees or bill for each fifteen minutes or longer. Progent's small granularity and simple pricing policy save you from large tabs for fast fixes.
UNIX, Cisco Infrastructure, MS Windows, and Network Security Support
Progent's remote support engineers have certified skills in a broad range of disciplines. This scope of capability allows Progent's consultants to manage virtually any emergency likely to occur in a small business information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support clients with mixed-OS environments, Progent also provides access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include CISM Engineers, CISSP cybersecurity experts, and CISSP-ISSAP engineers.
Progent's Online Support Technologies
UNIX/Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X phone-based support services cover a broad range of computer technology such as system infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware technologies for server economization and simplified management, and transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's team-based methodology for solving network issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent remote help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
macOS and Mac OS X,
IBM AIX Operating System,
Berkeley UNIX (BSD),
Silicon Graphics IRIX or major Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Premier Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network professionals, and indicates a person's technical skills at the expert level. CCIEs can resolve the most difficult problems encountered in network design, integration, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or installing software updates to fix problems. CCIEs represent an excellent value because their depth of experience allows them to resolve the most complex problems rapidly. In many cases, less qualified engineers can struggle with identical tasks for many hours or even days.
Progent is among the few support firms that makes CCIEs accessible to help small and medium sized companies. Progent can provide quick access to a CCIE by telephone so that you can get timely support for complex network problems that are hurting business productivity but are outside the scope of your local IT maintenance personnel. Progent's CCIE support experts can tie into your environment by means of sophisticated on-line support tools in order to provide fast and economical diagnosis and remediation of urgent network problems. To find out how to contact a Progent CCIE for immediate assistance with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading selection of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus protection and VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service experts offer computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server application development,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Certified Network Security Experts
Progent can give you access to accredited CISM and CISSP security engineers to deliver a range of security services that can enhance the defenses of your UNIX/Linux network against attacks or help your business to recover rapidly from a breach. Security services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent has fine tuned an advanced array of utilities and mechanisms that allow the Remote Support Team to deliver the highest quality of remote services. Progent provides secure Virtual Private Network connectivity support for gateways from multiple sources such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity allows the engineers of Progent's Technical Response Center to link to your system remotely without violating network security. Progent's sophisticated customer support management application includes comprehensive histories for all provided service. Each authorized Progent staff consultant has complete availability of to all the details of support provided by any team member to every customer. This database of problems and fixes, as well as false alarms and miscues, is structured as a readily searchable proprietary knowledge base that allows Progent's support experts to share their knowledge company-wide to make sure that the general efficiency of Progent's technical support improves daily.
In addition, Progent offers nationwide online monitoring services based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your business so your computer support is proactive and automated. By detecting emerging issues before they cause downtime, system monitoring can avoid stressful and expensive network crises.
Help Desk Call Center Support
Progent provides three basic programs for Helpdesk support including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Help Desk Support Services (a seamless extension of your current Helpdesk team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux professionals offers your clients convenient access to a dependable support group with extensive experience providing phone support and remote access repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Helpdesk a positive image as a key contributor to company performance, and Progent's goal is to fix rather than simply report problems.
How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based help with UNIX/Linux products, visit Progent's urgent phone-based support, call 1-800-993-9400, or visit Contact Progent.