Progent offers national remote phone support and troubleshooting services for businesses that run UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX/Linux and Microsoft technology. Remote technical support offers optimum leverage for your IT budget by protecting client productivity and shortening the time charged for network repair services. Advanced online support technology and experienced service specialists and consultants combine to enable Progent to handle most IT problems quickly without needlessly expending time and money by traveling to your site. In the vast majority of situations your IT issues can be dealt with by telephone or via a combination of telephone support and remote network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to assist you with the most difficult network problems.
Progent charges for online support by the minute. As a result, you are charged exclusively for support delivered. Progent requires no initialization fee. Many remote service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and simple billing policy save you from large invoices for quick repairs.
UNIX/Linux, Cisco CCIE, MS Windows, and System Security Experts
Progent's remote support professionals have expertise in a wide range of technologies. This breadth of capability makes it possible to handle almost any crisis likely to take place in a small business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To support customers with mixed-platform environments, Progent also offers the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) security experts, and Information System Security Architecture Professional consultants.
Progent's Remote Service Tools
UNIX, Linux, Sun Solaris, and macOS and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X online support services address a wide range of information technology including network architecture, email solutions, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and simplified administration, and transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
macOS and Mac OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
SGI/Irix or important Linux distributions such as
Debian GNU/Linux and
Premier Cisco Engineers
The CCIE credential is the top recognition for networking engineers, and certifies a person's technical skills at the master level. CCIEs can handle even the most difficult problems encountered in network design, integration, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and coming up with alternate approaches or obtaining software patches to correct problems. CCIEs represent an exceptional value because their deep experience enables them to resolve the most intractable problems rapidly. In many instances, less qualified consultants can wrestle with the same problems for hours or even days.
Progent is among the few consulting providers that makes CCIEs available to help small and mid-size businesses. Progent can provide quick contact with a CCIE by telephone so that you can receive immediate help for complex network problems that are hurting business efficiency but are outside the scope of your ordinary IT support personnel. Progent's CCIE engineers can tie into your network using the latest on-line support technology in order to provide quick and affordable analysis and repair of critical network problems. To learn how to talk to a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus protection and VPN solutions.
Certified Windows Expertise
Progent's Microsoft-premier online service professionals offer computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint Server 2019 planning and integration,
Microsoft Teams migration support,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Certified Network Security Consultants
Progent can give you access to qualified CISM and CISSP security engineers to offer a range of security solutions to enhance the defenses of your UNIX network against internal or external threats or help your business to recover rapidly from a breach. Security services available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; designing secure techniques for off-site and mobile access; securing your email system against spam and DHA attacks; and offering round-the-clock network monitoring.
Progent has fine tuned an advanced set of utilities and technologies that allow the Technical Response Center to deliver the highest quality of remote help. Progent offers secure Virtual Private Network connectivity support for gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity permits the consultants of Progent's online support team to link to your system without violating system security. Progent's sophisticated customer support reporting system includes thorough records for all delivered service. Each certified Progent team consultant has full access to all the details of support provided by any team member to every customer. This history of issues and resolutions, as well as false alarms and mistakes, is organized as a readily searchable internal database that allows Progent's technical experts to communicate their knowledge company-wide to make sure that the overall effectiveness of Progent's technical support expands continuously.
Also, Progent can provide nationwide remote monitoring support powered by System Center Operations Manager, configured by Progent for your business so that your network maintenance is proactive rather than reactive. By detecting potential problems before they result in downtime, system monitoring can minimize stressful and costly network crises.
Call Center Outsourcing
Progent provides several basic types of Help Desk services including Microsoft and UNIX Help Desk Outsourcing Services, Virtual Helpdesk Support Services (a transparent supplement to your existing Helpdesk staff), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX professionals gives your clients instant access to a reliable support resource with years of background providing phone support and remote access troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a positive reputation as a key contributor to business performance, and Progent's aim is to resolve and not merely report problems.
How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online assistance with UNIX/Linux networking, visit Progent's nationwide online support, phone 1-800-993-9400, or go to Contact Progent.