Progent provides nationwide remote technical support and consulting services for companies who operate UNIX or Linux networks or whose information systems feature a combination of UNIX and Microsoft products. Online technical support provides maximum return for your IT budget by protecting user productivity and limiting the hours billed for network analysis and repair. Advanced remote support tools and skilled service specialists and engineers allow Progent to handle most network issues rapidly without needlessly expending time and money by traveling to your location. In most of situations your network issues can be dealt with over the phone or through a combination of telephone help and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM premier security professionals to help you with the most difficult network problems.
Progent bills for phone help per minute. As a result, you are invoiced just for support received. Progent asks for no startup charge. Many online support firms demand large minimum fees or bill for each fifteen minutes or longer. Progent's fine granularity and straightforward billing policy avoid big bills for fast solutions.
UNIX, Cisco, MS Windows, and System Security Support
Progent's remote support engineers have expertise in a wide array of technologies. This breadth of technical skills allows Progent's consultants to handle virtually any emergency likely to take place in a small company network. Certifications earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To support customers with mixed-OS environments, Progent also offers access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP security specialists, and Information System Security Architecture Professional engineers.
Progent's Online Technical Support Tools
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad range of information technology such as system architecture, email systems, network and process security, UNIX and Windows integration, VMware products for server consolidation and easy administration, and transitioning from older systems to MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
macOS and OS X,
IBM AIX Open UNIX,
Berkeley UNIX (BSD),
Silicon Graphics IRIX or major Linux distros including
fedora Linux, and
Premier Cisco Engineers
The CCIE certification is the top recognition for networking consultants, and certifies a person's technical skills at the master level. CCIEs can resolve even the most difficult problems surrounding network planning, integration, management, security, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in identifying anomalies with IOS Software network management utilities and developing workarounds or obtaining software updates to fix problems. CCIEs represent an exceptional value since their deep experience enables them to solve the most intractable problems rapidly. In many instances, less seasoned consultants can struggle with identical problems for many hours or even days.
Progent is one of the rare service organizations that makes CCIEs accessible to assist small and mid-size companies. Progent offers fast access to a CCIE by phone so that you can receive immediate support for urgent network issues that are hurting business efficiency but are outside the scope of your ordinary IT maintenance resources. Progent's CCIE consultants can connect to your network using secure remote troubleshooting tools in order to perform fast and affordable analysis and remediation of urgent network problems. To find out how to talk to a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as security and VPN products.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service experts can deliver computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and deployment,
Microsoft Teams integration support,
Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Certified Network Security Professionals
Progent can give you access to certified CISM and ISSAP security engineers to deliver a range of system protection services to improve the protection of your UNIX/Linux environment against internal or external threats or assist your business to recuperate rapidly from a penetration. Security services available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent has refined an advanced set of utilities and technologies that enable the Remote Support Team to deliver the highest quality of remote services. Progent offers protected VPN connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the consultants of Progent's Technical Response Center to link to your system remotely without violating network security. Progent's highly evolved customer support reporting system keeps comprehensive histories for all delivered service. Each authorized Progent staff engineer has complete access to all the specifics of services delivered by any team member to every client. This database of issues and fixes, plus false alarms and mistakes, is structured as an easily searchable proprietary knowledge base that allows Progent's technical professionals to share their experiences company-wide to ensure that the general efficiency of Progent's technical support expands daily.
In addition, Progent offers country-wide remote monitoring support powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they result in downtime, system monitoring can minimize stressful and expensive service crises.
Help Desk Call Center Support
Progent offers several basic programs for Helpdesk support including Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your current Helpdesk resources), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux experts gives your customers convenient contact with a dependable technical group with extensive background delivering phone support and remote access troubleshooting for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Help Desk a positive reputation as a solid contributor to company performance, and Progent's aim is to resolve rather than simply record problems.
How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online support with UNIX/Linux networking, visit Progent's nationwide online help, phone 1-800-993-9400, or go to Contact Progent.