macOS and OS X, Linux, Solaris Consulting

Progent offers national urgent technical support and consulting services for businesses that operate UNIX or Linux networks or whose information systems include a combination of UNIX/Linux and Microsoft Windows technology. Online technical support provides maximum return for your information technology budget by protecting user efficiency and limiting the hours billed for network analysis and repair. Sophisticated remote support technology and skilled technicians and engineers allow Progent to handle the majority of IT issues quickly without wasting time and money by making trips to your site. In most of cases your network issues can be remediated by telephone or through a combination of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to help with the most difficult network problems.

Progent bills for phone service by the minute. Because of this, you owe just for services received. Progent imposes no startup charge. Many online service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and straightforward billing policy do away with large tabs for speedy fixes.

UNIX/Linux, Cisco, Windows, and Network Security Experts
Progent's remote consulting professionals have expertise in a broad array of technologies. This breadth of technical skills allows Progent's consultants to manage almost any crisis likely to take place in a small company network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to clients with multi-OS environments, Progent also offers access to consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X remote consulting services address a wide range of information technology including network architecture, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX/Linux support engineers can offer urgent remote help diagnosing problems affecting UNIX/Linux networks powered by leading variants of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo.

• Premier Cisco Infrastructure Consultants
  The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and certifies an individual's technical knowledge at the master level. CCIEs can handle the most challenging issues associated with network planning, deployment, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or obtaining software updates to resolve problems. CCIEs represent an exceptional value since their deep experience allows them to resolve the most complex problems rapidly. In common cases, less qualified consultants can struggle with identical tasks for many hours or even days.

  Progent is among the rare service providers that makes CCIEs available to assist small and medium sized companies. Progent can provide fast contact with a CCIE by phone so that you can receive immediate support for urgent network issues that are hurting business efficiency but are outside the scope of your ordinary network support personnel. Progent's CCIE engineers can connect to your environment via state-of-the-art remote support tools in order to provide fast and affordable diagnosis and repair of urgent system trouble. To learn how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.

  Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading selection of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as protection and Virtual Private Network (VPN) products.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-premier online support experts can deliver network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 design and deployment, Microsoft Teams upgrade support, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

• CISM and CISSP Certified System Security Experts
  Progent can provide accredited CISM and ISSAP security engineers to deliver a range of security services to enhance the protection of your UNIX environment against assaults or help your business to recuperate quickly from a breach. Security services offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; setting up firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.

Also, Progent offers country-wide remote monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so your network support is proactive rather than reactive. By anticipating potential problems before they cause downtime, remote monitoring can avoid disruptive and expensive service breakdowns.

Help Desk Call Center Support
Progent offers several basic programs for Helpdesk services : Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a seamless supplement to your existing Helpdesk resources), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux professionals gives your customers easy access to a dependable technical resource with years of experience delivering telephone-based support and remote access repair for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a respected image as a key contributor to company productivity, and Progent's target is to resolve and not merely record problems.

How to Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or Mac products, go to Progent's emergency online support, call 1-800-993-9400, or visit Contact Progent.