Progent offers national remote phone support and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a mix of UNIX and Microsoft products. Online IT help offers optimum leverage for your IT budget by preserving client productivity and limiting the hours billed for computer repair services. Sophisticated online access tools and experienced technicians and consultants allow Progent to handle most IT problems rapidly without needlessly expending time and dollars by traveling to your location. In most of cases your network issues can be dealt with over the phone or through a mix of telephone support and online connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP premier security professionals to assist with the most difficult system issues.
Progent bills for phone help per minute. Consequently, you pay exclusively for services received. Progent requires no initialization charge. Many remote service organizations impose large minimum payments or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy eliminate big tabs for fast repairs.
UNIX/Linux, Cisco CCIE, Microsoft Windows, and System Security Experts
Progent's online support professionals have expertise in a broad array of technologies. This scope of capability makes it possible to handle virtually any crisis likely to take place in a small company information system. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support clients with mixed-OS networks, Progent also offers the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) security experts, and Information System Security Architecture Professional consultants.
Progent's UNIX and Linux consultants can provide emergency remote help analyzing problems affecting UNIX/Linux systems powered by popular versions of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.
Progent is one of the rare support providers that makes CCIEs available to help small and mid-size companies. Progent can provide quick access to a CCIE by phone so that you can receive immediate help for complex network problems that are hurting worker efficiency but are outside the scope of your local IT support providers. Progent's CCIE support experts can tie into your environment via secure on-line troubleshooting technology in order to provide quick and economical analysis and repair of critical network trouble. To learn how to contact a Progent CCIE for immediate assistance with your network, go to Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's industry-leading catalog of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as security and Virtual Private Network products.
Also, Progent offers country-wide remote monitoring support based on System Center Operations Manager, customized by Progent for your business so your computer maintenance is proactive and automated. By anticipating potential problems before they result in network outages, automated monitoring can minimize disruptive and expensive service breakdowns.
Help Desk Call Center Support
Progent provides three basic programs for Help Desk services including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (which are a transparent supplement to your current Helpdesk team), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your customers easy access to a reliable technical group with years of background delivering telephone-based help and remote access repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Call Center a respected image as a solid contributor to business performance, and Progent's goal is to resolve rather than simply record problems.
How to Contact Progent's Online Support Professionals
To contact Progent about emergency remote help with UNIX/Linux technology, go to Progent's emergency phone-based help, phone