Progent provides national online technical support and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft products. Remote technical support offers maximum return for your information technology budget by extending user efficiency and limiting the time charged for computer analysis and repair. Advanced remote support utilities and skilled technicians and engineers allow Progent to handle the majority of network problems rapidly without needlessly expending time and dollars by making trips to your location. In most of cases your network issues can be remediated over the phone or through a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE network experts and CISSP premier security specialists to help you with the toughest system problems.
Progent bills for remote help per minute. Consequently, you are billed exclusively for support received. Progent requires no initialization surcharge. Many online support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity and simple billing policy avoid big bills for fast repairs.
UNIX, Cisco Infrastructure, MS Windows, and Network Security Expertise
Progent's remote support engineers have expertise in a wide range of disciplines. This breadth of technical skills makes it possible to handle almost any emergency likely to occur in a small company network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also offers access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity specialists, and CISSP-ISSAP engineers.
Progent's Remote Service Tools
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of information technology including network architecture, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and simplified administration, and transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX or important Linux distributions including
fedora Linux, and
Premier Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking professionals, and certifies a person's technical skills at the master level. CCIEs can handle even the most challenging issues encountered in network design, deployment, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or installing software patches to correct problems. CCIEs are an excellent value because their depth of expertise allows them to solve the most complex problems quickly. In many cases, less seasoned engineers can wrestle with the same problems for hours or days.
Progent is among the rare support organizations that makes CCIEs accessible to support small and mid-size businesses. Progent can provide fast contact with a CCIE by phone so that you can receive timely support for complex network issues that are hurting worker efficiency but are beyond the experience of your ordinary IT maintenance personnel. Progent's CCIE support experts can connect to your network using sophisticated remote troubleshooting technology in order to provide fast and economical analysis and repair of critical system problems. To learn how to talk to a Progent CCIE for immediate help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as protection and VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals can deliver network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 upgrade support, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and configuration,
Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
CISM and CISSP Premier System Security Specialists
Progent can give you access to certified CISM and ISSAP security engineers to deliver a range of security services that can strengthen the defenses of your UNIX network against assaults or assist your business to recover quickly from a penetration. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has fine tuned an extensive array of utilities and technologies that allow the Remote Support Team to deliver world-class online services. Progent offers secure VPN connectivity support for VPN gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN remote connectivity allows the engineers of Progent's online support team to link to your network without compromising network security. Progent's advanced customer support reporting system includes comprehensive records for all provided service. Each authorized Progent team engineer has full availability of to all the details of services provided by any staff member to every customer. This archive of issues and fixes, as well as false alarms and miscues, is structured as a readily searchable proprietary database that allows Progent's technical experts to communicate their knowledge with the whole team to make sure that the general effectiveness of Progent's support improves daily.
In addition, Progent offers country-wide remote monitoring services based on System Center Operations Manager, adapted by Progent for your environment so your network maintenance is proactive and automated. By detecting possible issues before they result in network outages, remote monitoring can avoid disruptive and costly service breakdowns.
Help Desk Call Center Outsourcing
Progent provides three basic programs for Help Desk support : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a transparent extension of your existing Helpdesk resources), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX professionals offers your clients instant access to a reliable support group with years of background providing phone support and online troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Help Desk a positive image as a key contributor to company performance, and Progent's aim is to resolve and not simply record problems.
How to Contact Progent's Remote Service Professionals
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or Mac networking, go to Progent's nationwide remote help, call 1-800-993-9400, or go to Contact Progent.