Progent provides national online technical support and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft products. Remote technical support offers maximum return for your information technology budget by extending user efficiency and limiting the time charged for computer analysis and repair. Advanced remote support utilities and skilled technicians and engineers allow Progent to handle the majority of network problems rapidly without needlessly expending time and dollars by making trips to your location. In most of cases your network issues can be remediated over the phone or through a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE network experts and CISSP premier security specialists to help you with the toughest system problems.
Progent bills for remote help per minute. Consequently, you are billed exclusively for support received. Progent requires no initialization surcharge. Many online support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity and simple billing policy avoid big bills for fast repairs.
UNIX, Cisco Infrastructure, MS Windows, and Network Security Expertise
Progent's remote support engineers have expertise in a wide range of disciplines. This breadth of technical skills makes it possible to handle almost any emergency likely to occur in a small company network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also offers access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity specialists, and CISSP-ISSAP engineers.
Progent's UNIX and Linux support engineers can provide emergency remote assistance analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including: macOS and OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or important Linux distributions including RedHat, SUSE Linux, Debian-GNU and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux.
Progent is among the rare support organizations that makes CCIEs accessible to support small and mid-size businesses. Progent can provide fast contact with a CCIE by phone so that you can receive timely support for complex network issues that are hurting worker efficiency but are beyond the experience of your ordinary IT maintenance personnel. Progent's CCIE support experts can connect to your network using sophisticated remote troubleshooting technology in order to provide fast and economical analysis and repair of critical system problems. To learn how to talk to a Progent CCIE for immediate help with your network, go to Progent's Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as protection and VPN solutions.
In addition, Progent offers country-wide remote monitoring services based on System Center Operations Manager, adapted by Progent for your environment so your network maintenance is proactive and automated. By detecting possible issues before they result in network outages, remote monitoring can avoid disruptive and costly service breakdowns.
Help Desk Call Center Outsourcing
Progent provides three basic programs for Help Desk support : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Services (which are a transparent extension of your existing Helpdesk resources), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX professionals offers your clients instant access to a reliable support group with years of background providing phone support and online troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Help Desk a positive image as a key contributor to company performance, and Progent's aim is to resolve and not simply record problems.
How to Contact Progent's Remote Service Professionals
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or Mac networking, go to Progent's nationwide remote help, call
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