Apple macOS and OS X, Linux, Solaris Consulting
UNIX Consulting Help:
Urgent Remote Technical Support for UNIX
Progent provides national remote technical support and consulting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose IT systems include a mix of UNIX/Linux and Microsoft Windows technology. Online IT help provides maximum leverage for your IT budget by extending client productivity and limiting the hours billed for computer repair services. Sophisticated online access tools and experienced service specialists and consultants allow Progent to handle the majority of IT problems quickly without wasting time and dollars by making trips to your location. In most of cases your IT problems can be remediated over the phone or through a mix of phone help and remote access. Progent can make available Cisco CCIE infrastructure engineers and CISM certified security professionals to help with the most difficult network issues.
Progent charges for phone service on a per-minute basis. As a result, you owe exclusively for support received. Progent imposes no startup surcharge. Many online service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity and simple pricing policy save you from big tabs for fast solutions.
UNIX/Linux, Cisco Infrastructure, Windows, and System Security Experts
Progent's remote consulting engineers have certified skills in a wide range of disciplines. This scope of technical skills makes it possible to manage virtually any crisis likely to take place in a small business information system. Certificates held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to customers with mixed-platform environments, Progent also provides access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
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UNIX/Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of information technology including network architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.Progent's UNIX and Linux consultants can offer emergency remote help analyzing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX including: macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or major Linux distros including RedHat Linux, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo Linux.
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Certified Cisco Infrastructure Engineers
The CCIE credential is the top recognition for networking professionals, and indicates an individual's technical knowledge at the expert level. CCIEs can resolve the most challenging problems associated with network planning, deployment, management, security, and repair. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or installing software patches to fix problems. CCIEs are an exceptional value since their deep expertise allows them to solve the most complex problems rapidly. In many cases, less seasoned consultants can wrestle with identical tasks for hours or days.Progent is among the few consulting firms that makes CCIEs available to assist small and mid-size companies. Progent can provide quick access to a CCIE by phone so that you can receive immediate support for urgent network issues that are impacting worker efficiency but are beyond the scope of your local network maintenance personnel. Progent's CCIE engineers can tie into your network using sophisticated on-line support technology in order to provide fast and affordable analysis and repair of urgent system trouble. To learn how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as protection and VPN solutions.
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Authorized MS Windows Support
Progent's Microsoft-expert online service experts can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting services, SharePoint Server 2019 planning and deployment, Microsoft Teams integration consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration. -
CISM and ISSAP Certified Network Security Specialists
Progent can give you access to qualified CISM and ISSAP security engineers to offer a variety of security solutions that can enhance the defenses of your UNIX network against assaults or help your business to recover quickly from a penetration. Security solutions available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent has refined an extensive array of tools and technologies that allow the Remote Support Team to deliver the highest quality of remote services. Progent provides secure Virtual Private Network connectivity support for VPN gateways from a variety of sources including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote connectivity permits the consultants of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's sophisticated customer support management system keeps comprehensive histories for all delivered support. Each certified Progent staff consultant has complete access to all the specifics of support delivered by any staff engineer to each client. This history of problems and resolutions, plus false alarms and mistakes, is structured as an easily retrievable internal knowledge base that allows Progent's support professionals to share their experiences company-wide to make sure that the overall efficiency of Progent's technical support expands daily.
In addition, Progent can provide nationwide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your business so that your network maintenance is proactive rather than reactive. By anticipating emerging issues before they result in downtime, automated monitoring can minimize disruptive and costly service breakdowns.
Help Desk Call Center Support and Outsourcing
Progent offers several basic types of Help Desk services including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless supplement to your existing Helpdesk staff), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX experts offers your customers instant access to a reliable support resource with extensive experience providing telephone-based help and online troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a respected reputation as a key contributor to business performance, and Progent's aim is to fix and not simply report problems.
How to Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Mac products, go to Progent's emergency online help, phone
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Help and Support Microsoft Exchange 2016 Upgrade
Support and Help Microsoft Exchange 2016 Upgrade Planning
Progent can help your business in all phases of your upgrade to Exchange Server 2016 such as planning high availability system topology for a local, cloud-based or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Specialists Microsoft Exchange 2007
IT Services Microsoft Exchange
Progent's expert support team can help you define and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids productivity disruption, simplifies long-term support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-location migrations, Progent offers the experience to finish your move rapidly and economically. Progent's Exchange Server 2007 help, repair, and consulting offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 that are best aligned to your business goals.
Expert Microsoft Certified Integration Services Remote Monitoring and Reporting
System Center Operations Manager Computer Consultant
Progent provides a selection of network support packages for small businesses. These IT outsourcing and network monitoring solutions are based on the proactive problem handling capabilities of Microsoft Operations Manager 2007, a state-of-the-art network and IT management software platform that tracks the reliability, performance, and security of your information system and identifies incipient troubles before they can disrupt your system. With Progent's affordably priced IT service programs, small organizations can select a simple co-sourcing service program built around Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package.
Biggest ProSight Reporting Infrastructure Management Technology Consulting
IT Services ProSight Reporting Infrastructure Management
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Check Point ZoneAlarm Security Consultancies
Check Point Ransomware Protection Cybersecurity Organization
Progent's Check Point experts can show you how to choose and deploy Check Point Firewall utilities and hardware powered by Check Point's technology to offer an economical and efficient security solution for your business network. Progent can also show you how to configure other Check Point products such as ZoneAlarm and Check Point Power-1 appliances with security solutions from other suppliers and provide a central source for on-going network support, maintenance, training, and design expertise.
Top Rated Telecommuter Solutions Online Technical Support
Helpdesk for Remote Workers Remote Technical Support
Progent has 20 years of experience helping small and medium-size companies to design, deploy, tune, administer, and troubleshoot computer networks that support telecommuters.
CISM Cybersecurity Group
CISM Security Companies
Progent can provide the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization defines the basic competencies and worldwide standards of skill that information security professionals are expected to learn. It provides business management the confidence that those who have earned their CISM certification possess the background and capability to provide effective security management and support consulting.
Expert Microsoft Certified Onsite Technical Support Windows Server 2019 Cybersecurity
Microsoft Certified Partner Windows Server 2019 and SCOM Computer Engineer
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 offers significant improvements in scale, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and Linux support.
Professionals desktop and application virtualization
Citrix desktop virtualization Technology Professional
For desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can assist your company to design a XenDesktop environment that maximizes the business value of your IT network; integrate XenDesktop technology with your physical and virtual servers, end-user devices, and peripherals; migrate your older virtual desktop software to current versions of XenDesktop; and provide comprehensive remote technical support. Progent can also instruct your network managers to adhere to industry leading practices to manage XenDesktop effectively.
Specialist Microsoft SQL Server 2019
Specialist SQL Server Reporting Services
Progent's Microsoft certified professionals can provide small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the rapid development of enterprise-class business programs that can give your company a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the firewall. In addition to offering expertise, support and troubleshooting services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your IT system. Progent can also help you migrate from earlier editions of Microsoft SQL Server to SQL Server 2005.
Consulting Services Virtual Server Private Cloud Hosting
Private Cloud Services Consult
Progent's private cloud hosting allows small and midsize organizations to run mission-critical applications such as Microsoft SQL and Exchange from a secure Tier III data center on fault-tolerant equipment with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup replication and restore. Smaller organizations can take advantage of Progent's private cloud hosting service to avoid large capital costs for the acquisition, upkeep, and management of network equipment and data center facilities while achieving the highest levels of system availability and security.
CISSP Certified security Systems Engineer Engineer
CISSP Certified Network Security Architect Consultant
Progent's CISSP-premier network security consultants can help businesses of all sizes with any aspect of IT security. Progent can create efficient security solutions that guard a small office from advanced malware attacks or Progent can plan, deploy, and manage an end-to-end security environment for hybrid networks that support onsite, remote, and mobile clients accessing network resources distributed over a mix of physical datacenters and various clouds.
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