Fast Phone Technical Support for UNIX, Linux, or SolarisProgent provides national online technical support and consulting services for companies that operate UNIX or Linux networks or whose information systems include a combination of UNIX and Microsoft Windows products. Remote network consulting provides optimum return for your information technology budget by protecting user efficiency and limiting the time billed for computer analysis and repair. Sophisticated remote access utilities and experienced technicians and engineers combine to enable Progent to handle most IT problems quickly without needlessly expending time and dollars by traveling to your location. In the vast majority of cases your network problems can be remediated over the phone or via a mix of phone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM premier security professionals to assist with the most difficult system problems.

Progent charges for phone service per minute. Consequently, you are billed exclusively for services received. Progent asks for no service activation charge. Many online support companies demand substantial minimum fees or bill for every fifteen minutes or longer. Progent's small granularity and straightforward pricing model eliminate large invoices for speedy repairs.

UNIX/Linux, Cisco Infrastructure, Windows, and System Security Experts
Progent's remote consulting professionals have expertise in a wide array of disciplines. This scope of technical skills makes it possible to handle virtually any crisis likely to occur in a small company network. Certificates held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with multi-platform environments, Progent also provides access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and Mac OS X remote support services address a wide array of computer technology including system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified management, and migration from legacy applications to Windows or Linux environments. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide emergency online assistance resolving problems affecting UNIX/Linux networks based on leading derivatives of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or important Linux distributions such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Premier Cisco Infrastructure Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network engineers, and certifies a person's networking knowledge at the expert level. CCIEs can resolve even the most challenging issues surrounding network planning, deployment, management, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in identifying anomalies with IOS Software network administration tools and developing workarounds or installing software updates to correct problems. CCIEs are an exceptional value because their deep expertise enables them to fix the most complex problems quickly. In common cases, less seasoned engineers can wrestle with the same tasks for hours or days.

    Progent is one of the few consulting providers that makes CCIEs available to support small and medium sized businesses. Progent can provide quick contact with a CCIE by telephone so that you can receive immediate help for complex network issues that are hurting business productivity but are outside the scope of your ordinary IT maintenance personnel. Progent's CCIE support experts can tie into your network by means of the latest on-line troubleshooting technology in order to perform quick and economical diagnosis and repair of critical network trouble. To learn how to get in touch with a Progent CCIE for timely assistance with your network, visit Progent's Urgent Support.

    Progent's certified CCIEs have expertise in all of Cisco's industry-leading catalog of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as protection and Virtual Private Network (VPN) solutions.

  • Certified Windows Support
    Progent's Microsoft-premier remote support experts can provide network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a broad variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 upgrade support, Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2016 migration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams planning and deployment consulting, Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Premier Network Security Professionals
    Progent can provide certified CISM and CISSP security engineers to deliver a range of security solutions to enhance the protection of your UNIX environment against attacks or help you to recover quickly from a breach. Security solutions offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious attacks; setting up firewalls; designing secure architectures for remote and mobile access; protecting your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent's Remote Service Tools
Progent has refined an extensive array of tools and mechanisms that enable the Technical Response Center to deliver world-class remote services. Progent offers protected Virtual Private Network access support for gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity permits the consultants of Progent's online support team to connect to your system without compromising system security. Progent's advanced customer support reporting application includes thorough histories for all provided support. Each authorized Progent staff consultant has complete availability of to all the specifics of support provided by any staff engineer to every customer. This history of problems and fixes, as well as false alarms and mistakes, is structured as a readily searchable proprietary knowledge base that allows Progent's technical experts to communicate their knowledge company-wide to make sure that the general effectiveness of Progent's technical support expands continuously.

Also, Progent can provide nationwide online monitoring support based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your environment so that your network support is proactive rather than reactive. By detecting possible issues before they result in downtime, system monitoring can avoid disruptive and expensive service breakdowns.

Help Desk Call Center Outsourcing
Progent provides several essential types of Helpdesk services including Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Help Desk Support Services (which are a transparent extension of your current Call Center resources), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your customers convenient contact with a reliable support group with extensive background providing phone support and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a respected image as a key contributor to business performance, and Progent's target is to resolve and not merely record problems.

How to Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote support with UNIX/Linux products, visit Progent's nationwide phone-based help, call 1-800-993-9400, or see Contact Progent.



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