Progent provides nationwide urgent help and troubleshooting services for businesses that operate UNIX or Linux networks or whose IT systems include a mix of UNIX/Linux and Microsoft products. Online IT help provides optimum return for your IT dollar by preserving user efficiency and shortening the hours charged for computer analysis and repair. Advanced remote access technology and skilled service specialists and consultants combine to enable Progent to handle most IT issues rapidly without wasting time and dollars by traveling to your location. In the vast majority of situations your network problems can be dealt with by telephone or via a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM certified security specialists to help with the most difficult system problems.
Progent charges for online support on a per-minute basis. This means you are charged exclusively for services delivered. Progent requires no service activation surcharge. Many online support companies demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple billing policy do away with large tabs for fast repairs.
UNIX, Cisco Infrastructure, Windows, and Network Security Expertise
Progent's online support professionals have certified skills in a wide range of disciplines. This scope of capability allows Progent's consultants to handle virtually any crisis likely to take place in a small business network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.
To support clients with mixed-OS networks, Progent also offers the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's Online Technical Support Technologies
UNIX/Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of computer technology including network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX or major Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Certified Cisco Infrastructure Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network engineers, and indicates an individual's technical knowledge at the expert level. CCIEs can handle even the most complex problems encountered in network design, deployment, management, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in identifying problems with IOS Software network management utilities and coming up with workarounds or obtaining software updates to correct problems. CCIEs represent an excellent value because their depth of experience allows them to resolve the most intractable problems rapidly. In many cases, less qualified engineers can struggle with the same problems for many hours or even days.
Progent is one of the rare support organizations that makes CCIEs accessible to assist small and mid-size businesses. Progent can provide fast contact with a CCIE by telephone so that you can receive immediate help for urgent network issues that are impacting business efficiency but are outside the experience of your local IT support resources. Progent's CCIE engineers can tie into your network using secure remote troubleshooting technology in order to perform quick and affordable diagnosis and repair of critical network problems. To learn how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus security and Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-certified online service professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 troubleshooting,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
CISM and CISSP Premier System Security Consultants
Progent can give you access to accredited CISM and ISSAP security engineers to deliver a range of security solutions to enhance the protection of your UNIX/Linux environment against internal or external threats or help you to recuperate quickly from a penetration. Security solutions available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; securing your messaging system against spam and DHA attacks; and offering 24x7 network monitoring.
Progent has refined an advanced set of utilities and technologies that allow the Remote Support Team to deliver the highest quality of remote help. Progent provides protected Virtual Private Network access support for VPN gateways from multiple sources including Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN online access permits the engineers of Progent's Technical Response Center to link to your network without violating system security. Progent's sophisticated customer support management system keeps comprehensive records for all provided service. Each authorized Progent staff consultant has full access to all the specifics of services provided by any team engineer to every customer. This history of issues and resolutions, plus false alarms and mistakes, is structured as an easily searchable internal database that enables Progent's support professionals to communicate their experiences with the whole team to ensure that the general efficiency of Progent's support expands daily.
In addition, Progent offers nationwide remote monitoring services based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your environment so that your network maintenance is proactive and automated. By detecting possible problems before they result in downtime, system monitoring can minimize stressful and costly network breakdowns.
Help Desk Call Center Outsourcing
Progent provides three basic types of Helpdesk services including Microsoft and UNIX Help Desk Outsourcing Services, Virtual Helpdesk Support Services (a seamless supplement to your current Call Center staff), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX professionals offers your clients easy access to a reliable technical resource with extensive background providing telephone-based support and remote access troubleshooting for IT systems powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a positive reputation as a solid contributor to company performance, and Progent's aim is to resolve rather than merely record problems.
How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote support with UNIX/Linux products, go to Progent's nationwide phone-based support, call 1-800-993-9400, or go to Contact Progent.