Immediate Online Technical Support for UNIX or LinuxProgent offers national online technical support and consulting services for businesses that operate UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX/Linux and Microsoft products. Remote network consulting provides maximum return for your information technology budget by extending client productivity and shortening the hours billed for computer repair services. Sophisticated online access technology and skilled technicians and consultants combine to enable Progent to handle most network problems quickly without wasting time and money by making trips to your site. In the vast majority of situations your network issues can be dealt with over the phone or via a mix of telephone help and online network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to help with the toughest network issues.

Progent bills for phone support per minute. As a result, you are charged just for services received. Progent imposes no service activation fee. Many online support firms demand large minimum payments or bill for every quarter hour or longer. Progent's fine granularity and simple pricing model do away with large invoices for speedy fixes.

UNIX, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's remote support professionals have certified skills in a broad range of technologies. This breadth of capability allows Progent's consultants to manage virtually any emergency likely to occur in a small business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with mixed-platform environments, Progent also provides the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include CISM Engineers, CISSP security specialists, and Information System Security Architecture Professional engineers.

  • UNIX/Linux, Sun Solaris, and macOS and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X phone-based consulting services cover a wide spectrum of computer technology including network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and migration from legacy systems to Microsoft Windows or Linux environments. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based assistance diagnosing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and SGI/Irix or major Linux distributions such as RedHat Linux, SUSE, Debian-GNU and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo Linux.

  • Certified Cisco CCIE Consultants
    The CCIE credential is the premier recognition for networking consultants, and indicates an individual's networking skills at the master level. CCIEs can handle the most challenging issues surrounding network planning, integration, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in identifying anomalies with IOS Software network management utilities and coming up with alternate approaches or installing software patches to resolve problems. CCIEs are an excellent value because their depth of experience allows them to fix the most complex problems quickly. In common cases, less qualified consultants can wrestle with identical problems for many hours or even days.

    Progent is one of the few service organizations that makes CCIEs accessible to assist small and medium sized businesses. Progent can provide quick contact with a CCIE by telephone so that you can get immediate support for urgent network problems that are impacting business efficiency but are beyond the experience of your ordinary network maintenance providers. Progent's CCIE engineers can tie into your network via secure remote support tools in order to provide fast and affordable diagnosis and repair of urgent system trouble. To find out how to contact a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus protection and Virtual Private Network (VPN) products.

  • Authorized MS Windows Support
    Progent's Microsoft-expert online support engineers can provide network problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can assist you with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 maintenance, SharePoint 2016 migration consulting, SharePoint Server 2019 planning and deployment, Microsoft Teams planning and deployment consulting, Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified Network Security Specialists
    Progent can provide accredited CISM and ISSAP security engineers to deliver a variety of security solutions that can enhance the defenses of your UNIX network against assaults or assist you to recover rapidly from a penetration. Security services offered by Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; configuring firewalls; designing secure techniques for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent's Online Service Technologies
Progent has refined an advanced set of utilities and technologies that allow the Remote Support Team to deliver the highest quality of online services. Progent provides secure VPN connectivity support for gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity allows the consultants of Progent's Technical Response Center to connect to your network remotely without violating system security. Progent's highly evolved service management system includes comprehensive histories for all provided service. Each authorized Progent staff consultant has full access to all the details of services provided by any staff engineer to each customer. This database of problems and resolutions, plus false alarms and miscues, is organized as an easily searchable internal knowledge base that allows Progent's technical professionals to communicate their experiences with the whole team to ensure that the general quality of Progent's support expands daily.

Also, Progent can provide country-wide remote monitoring services based on System Center Operations Manager, customized by Progent to accommodate your environment so your computer maintenance is proactive and automated. By anticipating emerging issues before they cause downtime, automated monitoring can avoid stressful and costly network breakdowns.

Help Desk Outsourcing
Progent provides three essential programs for Helpdesk support including Microsoft and UNIX Call Center Outsourcing Services, Virtual Help Desk Support Services (which are a transparent extension of your existing Call Center staff), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals offers your customers instant contact with a reliable technical resource with years of experience providing phone help and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Helpdesk a respected image as a solid contributor to company performance, and Progent's target is to resolve rather than merely report problems.

How to Contact Progent's Remote Support Experts
To contact Progent about urgent remote assistance with UNIX/Linux products, go to Progent's nationwide remote help, telephone 1-800-993-9400, or see Contact Progent.

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