Progent provides nationwide remote technical support and consulting services for companies who operate UNIX or Linux networks or whose information systems feature a combination of UNIX and Microsoft products. Online technical support provides maximum return for your IT budget by protecting user productivity and limiting the hours billed for network analysis and repair. Advanced remote support tools and skilled service specialists and engineers allow Progent to handle most network issues rapidly without needlessly expending time and money by traveling to your location. In most of situations your network issues can be dealt with over the phone or through a combination of telephone help and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM premier security professionals to help you with the most difficult network problems.
Progent bills for phone help per minute. As a result, you are invoiced just for support received. Progent asks for no startup charge. Many online support firms demand large minimum fees or bill for each fifteen minutes or longer. Progent's fine granularity and straightforward billing policy avoid big bills for fast solutions.
UNIX, Cisco, MS Windows, and System Security Support
Progent's remote support engineers have expertise in a wide array of technologies. This breadth of technical skills allows Progent's consultants to handle virtually any emergency likely to take place in a small company network. Certifications earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To support customers with mixed-OS environments, Progent also offers access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP security specialists, and Information System Security Architecture Professional engineers.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux distros including RedHat, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo Linux.
Progent is one of the rare service organizations that makes CCIEs accessible to assist small and mid-size companies. Progent offers fast access to a CCIE by phone so that you can receive immediate support for urgent network issues that are hurting business efficiency but are outside the scope of your ordinary IT maintenance resources. Progent's CCIE consultants can connect to your network using secure remote troubleshooting tools in order to perform fast and affordable analysis and remediation of urgent network problems. To find out how to talk to a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as security and VPN products.
In addition, Progent offers country-wide remote monitoring support powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they result in downtime, system monitoring can minimize stressful and expensive service crises.
Help Desk Call Center Support
Progent offers several basic programs for Helpdesk support including Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your current Helpdesk resources), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux experts gives your customers convenient contact with a dependable technical group with extensive background delivering phone support and remote access troubleshooting for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Help Desk a positive reputation as a solid contributor to company performance, and Progent's aim is to resolve rather than simply record problems.
How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online support with UNIX/Linux networking, visit Progent's nationwide online help, phone