Progent provides national online phone support and troubleshooting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose IT systems feature a mix of UNIX/Linux and Microsoft technology. Remote network consulting offers maximum return for your IT dollar by extending client productivity and shortening the hours billed for computer repair services. Advanced online access technology and experienced technicians and engineers allow Progent to solve the majority of network problems rapidly without needlessly expending time and money by traveling to your site. In the vast majority of cases your network issues can be dealt with over the phone or via a combination of telephone support and online access. Progent can offer the services of Cisco CCIE network experts and CISA and CISM premier security professionals to assist you with the most challenging system problems.
Progent charges for phone service by the minute. Because of this, you are billed exclusively for services received. Progent asks for no startup fee. Many online service firms demand large minimum fees or bill for each fifteen minutes or longer. Progent's fine granularity and straightforward pricing policy eliminate large tabs for quick fixes.
UNIX/Linux, Cisco, MS Windows, and Network Security Experts
Progent's online support professionals have expertise in a broad array of technologies. This scope of technical skills allows Progent's consultants to manage almost any crisis likely to take place in a small company information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To support customers with mixed-OS networks, Progent also provides access to consultants with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) security experts, and CISSP-ISSAP engineers.
Progent's Remote Support Technologies
UNIX, Linux, Solaris, and macOS and Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad range of information technology such as system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency online help diagnosing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
macOS and Mac OS X,
IBM AIX Open UNIX,
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX or major Linux distributions including
Certified Cisco Infrastructure Consultants
The CCIE credential is the top recognition for network professionals, and certifies a person's networking skills at the expert level. CCIEs can handle even the most challenging issues surrounding network planning, integration, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management tools and developing workarounds or obtaining software updates to fix problems. CCIEs represent an excellent value because their deep experience allows them to solve the most intractable problems quickly. In many instances, less seasoned engineers can wrestle with the same tasks for hours or even days.
Progent is among the few support firms that makes CCIEs accessible to help small and medium sized businesses. Progent offers fast contact with a CCIE by phone so that you can get timely support for urgent network issues that are hurting business efficiency but are beyond the experience of your ordinary IT support providers. Progent's CCIE engineers can connect to your environment by means of secure on-line support tools in order to provide fast and affordable diagnosis and remediation of critical system trouble. To learn how to talk to a Progent CCIE for immediate help with your IT infrastructure, visit Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as protection and VPN solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service experts can deliver computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and integration,
Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Premier Network Security Professionals
Progent can provide certified CISM and ISSAP security consultants to offer a variety of security services to strengthen the defenses of your UNIX environment against internal or external threats or assist you to recover rapidly from a penetration. Security services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent has refined an extensive set of utilities and technologies that enable the Remote Support Team to deliver the highest quality of remote services. Progent offers secure VPN access support for gateways from multiple sources such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online connectivity permits the consultants of Progent's Technical Response Center to link to your system without violating network security. Progent's highly evolved service management system keeps comprehensive records for all provided service. Each authorized Progent staff engineer has full access to all the specifics of support delivered by any team member to each client. This archive of problems and fixes, plus false alarms and miscues, is structured as a readily retrievable internal knowledge base that allows Progent's technical professionals to communicate their experiences with the whole team to ensure that the overall effectiveness of Progent's support improves continuously.
In addition, Progent offers country-wide online monitoring support based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your business so that your network support is proactive rather than reactive. By detecting possible problems before they cause downtime, system monitoring can avoid stressful and expensive service breakdowns.
Help Desk Call Center Support and Outsourcing
Progent offers three essential programs for Helpdesk support : Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a transparent extension of your current Helpdesk team), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX experts gives your customers instant access to a dependable technical group with years of experience delivering telephone-based help and online repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a respected reputation as a solid contributor to company performance, and Progent's aim is to fix and not simply record problems.
How to Contact Progent's Online Service Professionals
To contact Progent about emergency online assistance with UNIX/Linux technology, visit Progent's urgent phone-based help, phone 1-800-993-9400, or go to Contact Progent.