Progent offers nationwide online help and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose IT systems include a mix of UNIX and Microsoft Windows technology. Online IT help offers maximum leverage for your IT budget by protecting user efficiency and shortening the time charged for network analysis and repair. Sophisticated remote access utilities and experienced service specialists and consultants allow Progent to handle the majority of IT problems quickly without needlessly expending time and money by traveling to your site. In the vast majority of situations your IT issues can be dealt with by telephone or via a mix of telephone support and remote network analysis. Progent can make available Cisco CCIE network engineers and CISA premier security professionals to help you with the most challenging system issues.
Progent bills for phone support by the minute. As a result, you are charged only for services delivered. Progent imposes no service activation charge. Many remote support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity and simple pricing policy save you from big bills for speedy fixes.
UNIX, Cisco Infrastructure, Windows, and Network Security Support
Progent's online support professionals have certified skills in a wide array of disciplines. This scope of technical skills makes it possible to manage virtually any emergency likely to occur in a small business network. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To provide assistance to customers with multi-OS networks, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) security experts, and CISSP-ISSAP engineers.
Progent's Online Service Tools
UNIX, Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad spectrum of information technology such as system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and simplified management, and migration from older systems to MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent online assistance analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
macOS and Mac OS X,
IBM AIX OS,
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
Debian GNU/Linux and
Premier Cisco Infrastructure Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network engineers, and indicates a person's networking skills at the expert level. CCIEs can resolve the most complex issues surrounding network planning, integration, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or obtaining software patches to fix problems. CCIEs represent an exceptional value since their depth of experience enables them to resolve the most complex problems quickly. In many instances, less seasoned consultants can wrestle with identical tasks for many hours or days.
Progent is one of the few consulting providers that makes CCIEs accessible to support small and medium sized businesses. Progent can provide quick contact with a CCIE by telephone so that you can get immediate support for urgent network problems that are impacting business efficiency but are outside the scope of your ordinary IT maintenance resources. Progent's CCIE support experts can tie into your environment by means of the latest remote support tools in order to perform fast and affordable diagnosis and repair of urgent network trouble. To learn how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, go to Progent's Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus protection and VPN solutions.
Certified Windows Support
Progent's Microsoft-certified remote support professionals offer network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and deployment,
Microsoft Teams integration support,
Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
CISM and ISSAP Premier Network Security Consultants
Progent can provide qualified CISM and ISSAP security consultants to deliver a range of system protection solutions that can strengthen the protection of your UNIX/Linux environment against assaults or assist your business to recuperate quickly from a breach. Security services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent has refined an advanced set of tools and technologies that allow the Technical Response Center to deliver the highest quality of online services. Progent provides secure Virtual Private Network access support for gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote connectivity allows the engineers of Progent's Technical Response Center to connect to your system without violating system security. Progent's sophisticated customer support management system keeps comprehensive records for all provided service. Each authorized Progent team consultant has full availability of to all the details of services provided by any staff engineer to each client. This history of issues and resolutions, as well as false alarms and miscues, is structured as a readily retrievable internal knowledge base that allows Progent's support experts to share their knowledge company-wide to make sure that the overall quality of Progent's technical support improves continuously.
In addition, Progent offers nationwide remote monitoring support based on System Center Operations Manager (SCOM), customized by Progent to accommodate your business so your network maintenance is proactive and automated. By detecting emerging problems before they cause network outages, system monitoring can avoid stressful and expensive service breakdowns.
Help Desk Support
Progent provides three essential types of Help Desk support : Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Help Desk Support Services (a transparent extension of your existing Call Center staff), and Help Desk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux experts offers your clients convenient access to a dependable technical group with extensive background providing phone help and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a positive image as a solid contributor to business performance, and Progent's goal is to resolve rather than merely report problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Mac networking, go to Progent's nationwide remote help, phone 1-800-993-9400, or refer to Contact Progent.