Progent provides nationwide remote help and consulting services for businesses that operate UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft technology. Online IT help provides optimum return for your IT budget by extending client efficiency and limiting the time billed for computer analysis and repair. Sophisticated remote support technology and skilled service specialists and consultants combine to enable Progent to solve most network problems quickly without wasting time and dollars by making trips to your location. In most of situations your network issues can be remediated over the phone or via a mix of phone help and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM premier security professionals to help with the most difficult system problems.
Progent charges for phone service on a per-minute basis. As a result, you are invoiced only for support delivered. Progent requires no startup charge. Many online service organizations impose substantial minimum fees or bill for every fifteen minutes or longer. Progent's small granularity and simple pricing model do away with large invoices for quick fixes.
UNIX/Linux, Cisco CCIE, Windows, and System Security Expertise
Progent's online support professionals have expertise in a broad range of technologies. This breadth of technical skills allows Progent's consultants to handle virtually any crisis likely to take place in a small company information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To provide assistance to customers with multi-OS networks, Progent also provides the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager consultants, CISSP security experts, and Information System Security Architecture Professional consultants.
Progent's Remote Service Tools
UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad spectrum of computer technology including system infrastructure, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency remote help diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX or important Linux distributions such as
Certified Cisco Consultants
The CCIE certification is the top recognition for networking engineers, and indicates a person's networking knowledge at the master level. CCIEs can handle even the most complex issues surrounding network planning, integration, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management utilities and developing workarounds or obtaining software patches to resolve problems. CCIEs are an excellent value because their deep experience allows them to resolve the most intractable problems rapidly. In many instances, less seasoned consultants can wrestle with the same tasks for hours or even days.
Progent is among the few support firms that makes CCIEs available to help small and mid-size companies. Progent can provide fast access to a CCIE by phone so that you can get timely support for complex network issues that are hurting business efficiency but are outside the experience of your ordinary IT support resources. Progent's CCIE support experts can tie into your environment using sophisticated on-line troubleshooting technology in order to perform fast and economical analysis and repair of urgent system trouble. To learn how to talk to a Progent CCIE for immediate assistance with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus security and VPN technology.
Authorized Windows Experts
Progent's Microsoft-expert online support experts can provide computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and integration,
Microsoft Teams configuration support,
Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
CISM and ISSAP Premier System Security Professionals
Progent can give you access to qualified CISM and ISSAP security engineers to deliver a range of system protection solutions that can strengthen the defenses of your UNIX/Linux network against internal or external threats or assist your business to recover rapidly from a breach. Security solutions available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent has fine tuned an extensive set of utilities and technologies that enable the Remote Support Team to deliver the highest quality of remote help. Progent provides secure Virtual Private Network access support for gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online access allows the engineers of Progent's online support team to link to your network without compromising system security. Progent's advanced customer support management application keeps thorough records for all provided service. Each authorized Progent staff engineer has complete access to all the specifics of support provided by any team engineer to each client. This history of issues and fixes, plus false alarms and miscues, is organized as an easily retrievable proprietary database that enables Progent's technical experts to share their knowledge company-wide to make sure that the general effectiveness of Progent's support improves continuously.
In addition, Progent offers country-wide remote monitoring support based on System Center Operations Manager (SCOM), customized by Progent for your environment so your network maintenance is proactive rather than reactive. By anticipating possible problems before they cause downtime, remote monitoring can minimize stressful and costly network breakdowns.
Help Desk Call Center Outsourcing
Progent offers several basic types of Helpdesk support including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your existing Call Center team), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts gives your customers easy access to a reliable support group with years of background providing phone help and online repair for networks powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a respected reputation as a key contributor to company productivity, and Progent's aim is to resolve and not merely report problems.
How to Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Mac networking, visit Progent's nationwide remote help, call 1-800-993-9400, or visit Contact Progent.