Progent provides national online technical support and consulting services for companies that operate UNIX or Linux networks or whose information systems include a combination of UNIX and Microsoft Windows products. Remote network consulting provides optimum return for your information technology budget by protecting user efficiency and limiting the time billed for computer analysis and repair. Sophisticated remote access utilities and experienced technicians and engineers combine to enable Progent to handle most IT problems quickly without needlessly expending time and dollars by traveling to your location. In the vast majority of cases your network problems can be remediated over the phone or via a mix of phone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM premier security professionals to assist with the most difficult system problems.
Progent charges for phone service per minute. Consequently, you are billed exclusively for services received. Progent asks for no service activation charge. Many online support companies demand substantial minimum fees or bill for every fifteen minutes or longer. Progent's small granularity and straightforward pricing model eliminate large invoices for speedy repairs.
UNIX/Linux, Cisco Infrastructure, Windows, and System Security Experts
Progent's remote consulting professionals have expertise in a wide array of disciplines. This scope of technical skills makes it possible to handle virtually any crisis likely to occur in a small company network. Certificates held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also provides access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's UNIX/Linux support engineers can provide emergency online assistance resolving problems affecting UNIX/Linux networks based on leading derivatives of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or important Linux distributions such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.
Progent is one of the few consulting providers that makes CCIEs available to support small and medium sized businesses. Progent can provide quick contact with a CCIE by telephone so that you can receive immediate help for complex network issues that are hurting business productivity but are outside the scope of your ordinary IT maintenance personnel. Progent's CCIE support experts can tie into your network by means of the latest on-line troubleshooting technology in order to perform quick and economical diagnosis and repair of critical network trouble. To learn how to get in touch with a Progent CCIE for timely assistance with your network, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's industry-leading catalog of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as protection and Virtual Private Network (VPN) solutions.
Also, Progent can provide nationwide online monitoring support based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your environment so that your network support is proactive rather than reactive. By detecting possible issues before they result in downtime, system monitoring can avoid disruptive and expensive service breakdowns.
Help Desk Call Center Outsourcing
Progent provides several essential types of Helpdesk services including Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Help Desk Support Services (which are a transparent extension of your current Call Center resources), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your customers convenient contact with a reliable support group with extensive background providing phone support and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a respected image as a key contributor to business performance, and Progent's target is to resolve and not merely record problems.
How to Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote support with UNIX/Linux products, visit Progent's nationwide phone-based help, call