Progent offers nationwide urgent technical support and troubleshooting services for companies who operate UNIX or Linux environments or whose IT systems include a combination of UNIX/Linux and Microsoft technology. Online technical support provides optimum return for your information technology dollar by extending user productivity and shortening the time charged for network repair services. Advanced remote access technology and skilled technicians and consultants combine to enable Progent to solve the majority of IT problems quickly without wasting time and dollars by traveling to your site. In most of situations your IT issues can be remediated by telephone or through a mix of phone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA certified security specialists to assist you with the most difficult network problems.
Progent bills for online service per minute. Consequently, you are billed just for services delivered. Progent imposes no startup charge. Many remote service companies demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity and simple billing model do away with big invoices for quick fixes.
UNIX/Linux, Cisco CCIE, Microsoft Windows, and Network Security Experts
Progent's online consulting engineers have certified skills in a broad range of technologies. This scope of technical skills allows Progent's consultants to handle almost any crisis likely to occur in a small company information system. Certificates held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to clients with multi-OS environments, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Online Technical Support Technologies
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide range of computer technology such as network infrastructure, email systems, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy systems to Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
macOS and OS X,
IBM AIX OS,
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
fedora Linux, and
Premier Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and certifies a person's technical knowledge at the expert level. CCIEs can resolve the most challenging issues encountered in network planning, integration, management, security, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in identifying anomalies with IOS Software network administration utilities and coming up with alternate approaches or obtaining software patches to correct problems. CCIEs are an excellent value because their deep experience enables them to fix the most complex problems rapidly. In common instances, less seasoned consultants can wrestle with the same problems for many hours or days.
Progent is one of the few consulting organizations that makes CCIEs available to assist small and medium sized businesses. Progent offers fast contact with a CCIE by telephone so that you can receive timely help for complex network issues that are impacting business productivity but are beyond the scope of your ordinary network support personnel. Progent's CCIE engineers can tie into your environment via the latest on-line troubleshooting technology in order to perform fast and affordable diagnosis and remediation of critical system trouble. To find out how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, go to Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as security and VPN solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service professionals offer network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 troubleshooting,
SharePoint 2013 design,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials cloud integration.
CISM and CISSP Premier System Security Professionals
Progent can provide qualified CISM and CISSP security engineers to deliver a range of system protection services to enhance the protection of your UNIX network against internal or external threats or assist you to recover rapidly from a penetration. Security services offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; setting up firewalls; establishing safe techniques for remote and mobile access; protecting your messaging system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has refined an extensive array of tools and technologies that enable the Technical Response Center to deliver the highest quality of online help. Progent offers protected Virtual Private Network connectivity support for gateways from multiple sources such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote connectivity allows the consultants of Progent's online support team to connect to your system remotely without compromising network security. Progent's advanced customer support reporting application keeps thorough records for all delivered service. Each certified Progent staff engineer has full availability of to all the details of services provided by any team member to each client. This history of issues and resolutions, as well as false alarms and mistakes, is organized as an easily retrievable proprietary knowledge base that enables Progent's technical experts to share their experiences with the whole team to ensure that the general effectiveness of Progent's support improves continuously.
In addition, Progent offers nationwide online monitoring services based on System Center Operations Manager, customized by Progent for your environment so that your network support is proactive rather than reactive. By anticipating emerging issues before they cause downtime, system monitoring can avoid disruptive and expensive service breakdowns.
Help Desk Support
Progent provides several essential programs for Help Desk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (which are a seamless supplement to your current Help Desk team), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your clients convenient access to a reliable support group with years of experience delivering phone support and remote access troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a respected image as a key contributor to company productivity, and Progent's goal is to resolve and not merely report problems.
How to Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or Mac technology, visit Progent's urgent phone-based support, phone 1-800-993-9400, or see Contact Progent.