Progent provides national remote phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris environments or whose information systems include a mix of UNIX and Microsoft Windows products. Remote network consulting provides maximum leverage for your information technology dollar by protecting user productivity and limiting the time billed for network analysis and repair. Sophisticated remote access technology and experienced service specialists and engineers combine to enable Progent to handle most IT issues quickly without wasting time and dollars by traveling to your site. In the vast majority of situations your network problems can be dealt with by telephone or via a mix of phone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security professionals to assist you with the most difficult network issues.
Progent charges for telephone-based support by the minute. As a result, you are billed only for support delivered. Progent requires no startup charge. Many remote service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity and straightforward billing model do away with large invoices for quick repairs.
UNIX/Linux, Cisco Infrastructure, Windows, and System Security Experts
Progent's online support professionals have certified skills in a broad array of disciplines. This breadth of capability allows Progent's consultants to manage almost any crisis likely to take place in a small company network. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To provide assistance to customers with mixed-platform environments, Progent also provides the support of consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Remote Support Technologies
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X remote support services cover a broad spectrum of computer technology including network architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as
fedora Linux, and
Certified Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network professionals, and indicates an individual's networking skills at the expert level. CCIEs can handle even the most complex problems surrounding network design, integration, administration, protection, and repair. CCIEs operate closely with Cisco's in-house support staff in identifying anomalies with IOS Software network management utilities and coming up with alternate approaches or installing software updates to correct problems. CCIEs represent an exceptional value since their depth of expertise allows them to solve the most complex problems quickly. In common instances, less seasoned engineers can wrestle with identical tasks for hours or days.
Progent is among the few consulting organizations that makes CCIEs accessible to help small and medium sized businesses. Progent can provide quick contact with a CCIE by telephone so that you can get timely help for urgent network problems that are hurting business productivity but are beyond the scope of your ordinary IT maintenance resources. Progent's CCIE engineers can connect to your network by means of sophisticated remote troubleshooting technology in order to provide fast and affordable diagnosis and remediation of critical system problems. To find out how to talk to a Progent CCIE for timely assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus security and VPN solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can provide network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can assist you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 upgrade support, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and configuration,
Microsoft Teams integration support,
Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
CISM and CISSP Premier System Security Experts
Progent can provide qualified CISM and CISSP security engineers to offer a variety of system protection services that can improve the protection of your UNIX/Linux network against internal or external threats or assist your business to recover rapidly from a breach. Security services available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile access; securing your messaging infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.
Progent has refined an advanced set of tools and mechanisms that enable the Technical Response Center to deliver world-class remote help. Progent offers secure VPN access support for VPN gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access permits the engineers of Progent's Technical Response Center to connect to your network remotely without violating system security. Progent's highly evolved service management application keeps thorough histories for all delivered service. Each authorized Progent team consultant has full availability of to all the details of support delivered by any team member to each client. This archive of issues and resolutions, as well as false alarms and mistakes, is structured as an easily searchable internal knowledge base that enables Progent's support professionals to share their knowledge company-wide to ensure that the general quality of Progent's support expands daily.
In addition, Progent can provide nationwide online monitoring support based on System Center Operations Manager, configured by Progent for your business so your network support is proactive rather than reactive. By detecting possible problems before they cause downtime, automated monitoring can minimize stressful and expensive network breakdowns.
Call Center Support
Progent offers several essential types of Help Desk services including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a transparent supplement to your existing Help Desk team), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals gives your customers convenient access to a reliable support resource with extensive background delivering phone support and online repair for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Helpdesk a respected reputation as a solid contributor to business productivity, and Progent's aim is to fix and not simply report problems.
How to Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with UNIX/Linux products, visit Progent's emergency phone-based help, call 1-800-993-9400, or refer to Contact Progent.