Apple macOS and OS X, Linux, Solaris Consulting
UNIX Consultants:
Immediate Phone Support for UNIX, Linux, Solaris
Progent provides national online technical support and consulting services for companies that operate UNIX or Linux networks or whose information systems include a combination of UNIX and Microsoft Windows products. Remote network consulting provides optimum return for your information technology budget by protecting user efficiency and limiting the time billed for computer analysis and repair. Sophisticated remote access utilities and experienced technicians and engineers combine to enable Progent to handle most IT problems quickly without needlessly expending time and dollars by traveling to your location. In the vast majority of cases your network problems can be remediated over the phone or via a mix of phone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM premier security professionals to assist with the most difficult system problems.
Progent charges for phone service per minute. Consequently, you are billed exclusively for services received. Progent asks for no service activation charge. Many online support companies demand substantial minimum fees or bill for every fifteen minutes or longer. Progent's small granularity and straightforward pricing model eliminate large invoices for speedy repairs.
UNIX/Linux, Cisco Infrastructure, Windows, and System Security Experts
Progent's remote consulting professionals have expertise in a wide array of disciplines. This scope of technical skills makes it possible to handle virtually any crisis likely to occur in a small company network. Certificates held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also provides access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
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UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and Mac OS X remote support services address a wide array of computer technology including system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified management, and migration from legacy applications to Windows or Linux environments. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.Progent's UNIX/Linux support engineers can provide emergency online assistance resolving problems affecting UNIX/Linux networks based on leading derivatives of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or important Linux distributions such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.
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Premier Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network engineers, and certifies a person's networking knowledge at the expert level. CCIEs can resolve even the most challenging issues surrounding network planning, deployment, management, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in identifying anomalies with IOS Software network administration tools and developing workarounds or installing software updates to correct problems. CCIEs are an exceptional value because their deep expertise enables them to fix the most complex problems quickly. In common cases, less seasoned engineers can wrestle with the same tasks for hours or days.Progent is one of the few consulting providers that makes CCIEs available to support small and medium sized businesses. Progent can provide quick contact with a CCIE by telephone so that you can receive immediate help for complex network issues that are hurting business productivity but are outside the scope of your ordinary IT maintenance personnel. Progent's CCIE support experts can tie into your network by means of the latest on-line troubleshooting technology in order to perform quick and economical diagnosis and repair of critical network trouble. To learn how to get in touch with a Progent CCIE for timely assistance with your network, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's industry-leading catalog of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as protection and Virtual Private Network (VPN) solutions.
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Certified Windows Support
Progent's Microsoft-premier remote support experts can provide network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a broad variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 upgrade support, Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2016 migration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams planning and deployment consulting, Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration. -
CISM and ISSAP Premier Network Security Professionals
Progent can provide certified CISM and CISSP security engineers to deliver a range of security solutions to enhance the protection of your UNIX environment against attacks or help you to recover quickly from a breach. Security solutions offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious attacks; setting up firewalls; designing secure architectures for remote and mobile access; protecting your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent has refined an extensive array of tools and mechanisms that enable the Technical Response Center to deliver world-class remote services. Progent offers protected Virtual Private Network access support for gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity permits the consultants of Progent's online support team to connect to your system without compromising system security. Progent's advanced customer support reporting application includes thorough histories for all provided support. Each authorized Progent staff consultant has complete availability of to all the specifics of support provided by any staff engineer to every customer. This history of problems and fixes, as well as false alarms and mistakes, is structured as a readily searchable proprietary knowledge base that allows Progent's technical experts to communicate their knowledge company-wide to make sure that the general effectiveness of Progent's technical support expands continuously.
Also, Progent can provide nationwide online monitoring support based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your environment so that your network support is proactive rather than reactive. By detecting possible issues before they result in downtime, system monitoring can avoid disruptive and expensive service breakdowns.
Help Desk Call Center Outsourcing
Progent provides several essential types of Helpdesk services including Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Help Desk Support Services (which are a transparent extension of your current Call Center resources), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your customers convenient contact with a reliable support group with extensive background providing phone support and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a respected image as a key contributor to business performance, and Progent's target is to resolve and not merely record problems.
How to Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote support with UNIX/Linux products, visit Progent's nationwide phone-based help, call
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Microsoft 365 Mac Integration Support Services
Microsoft 365 On-site Support
Progent can assist you to evaluate the wealth of subscription options offered with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 so you derive top business value. Progent supports multi-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also help you to build and maintain hybrid ecosystems that transparently integrate local and cloud-based products and services.
Computer Engineer Meraki Wave 2 Wi-Fi Access Point
CCIE Certified Meraki Wi-Fi AP Setup and Support
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a multi-site enterprise. Progent can also assist you to incorporate other Cisco appliances for unified management.
Altaro VM Backup Scheduling Help and Support
Altaro VM Backup Scheduling Online Support Services
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or onsite consulting services to help you to plan, deploy, manage and troubleshoot a modern backup/restore system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup.
ProSight Reporting Network Infrastructure Management Technical Support Services
ProSight Reporting Remote Network Infrastructure Management Network Consultant
ProSight Reporting is a growing suite of real-time reporting utilities created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
External Network Security Scan Consultant Services
Consulting External Network Security Inventory
Progent has put together two low-cost service packages intended to allow small businesses to receive an impartial security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, a security expert administers an extensive examination of your network from beyond your firewall to uncover potential risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional runs a system scan from a secure computer inside your firewall to determine your exposure to internal threats. The two security inventory packages are set up and executed from a secured external site.
Top Ranked Exchange 2003 Server Migration Consultants
Exchange 2003 Server Migration
Progent's expert support team can help you design and deploy a smooth in-place Exchange Server 2003 upgrade strategy that avoids productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multi-server or multi-location migrations, Progent has the experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and design offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.
Microsoft ISA Server Remote Support Services
ISA 2000 Server Specialist
Progent's certified ISA Server consulting experts have long backgrounds configuring ISA Server-based security solutions for information systems with multiple offices, mobile users, and mission-critical web applications. Progent's Microsoft Firewall experts are available to assist your company in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your information protection requirements without adversely restricting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Dharma ransomware hot line Consulting Services
MongoLock ransomware hot line Consulting
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
ProSight VM Hosting Consult
Consulting ProSight Virtual Machine Hosting
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's servers in a solution that delivers the highest level of availability and expandability and is in addition easy to move to any data center. ProSight Virtual Hosting services are based on mature virtualization techniques that allow small and midsize businesses with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system support, and IT management while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.
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