Progent offers nationwide online help and consulting services for companies who operate UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX and Microsoft Windows technology. Online network consulting offers optimum return for your information technology dollar by preserving client productivity and limiting the hours billed for network analysis and repair. Advanced online support technology and skilled service specialists and engineers combine to enable Progent to handle the majority of network issues rapidly without wasting time and money by making trips to your site. In most of cases your IT issues can be dealt with over the phone or via a mix of phone support and online network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISM and CISSP premier security professionals to assist you with the most challenging network problems.
Progent charges for online service per minute. This means you are invoiced just for support received. Progent requires no service activation fee. Many remote service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity and simple pricing model do away with big tabs for fast solutions.
UNIX/Linux, Cisco, MS Windows, and Network Security Expertise
Progent's online consulting engineers have expertise in a wide array of technologies. This scope of capability makes it possible to handle virtually any crisis likely to take place in a small company network. Certificates earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To support clients with multi-platform networks, Progent also offers the support of consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager consultants, CISSP security specialists, and CISSP-ISSAP engineers.
Progent's Online Support Tools
UNIX/Linux, Solaris, and macOS and Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a broad array of information technology including system architecture, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-based approach to solving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance diagnosing anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
macOS and Mac OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX or major Linux distributions including
Debian GNU/Linux and
Certified Cisco Infrastructure Engineers
The CCIE credential is the premier recognition for networking engineers, and certifies an individual's networking knowledge at the expert level. CCIEs can handle even the most difficult problems associated with network design, integration, management, security, and troubleshooting. CCIEs operate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or obtaining software patches to fix problems. CCIEs are an exceptional value because their depth of experience allows them to resolve the most complex problems quickly. In many cases, less qualified consultants can wrestle with identical tasks for hours or even days.
Progent is among the rare service providers that makes CCIEs accessible to assist small and medium sized businesses. Progent offers fast access to a CCIE by phone so that you can receive immediate help for complex network issues that are hurting worker productivity but are beyond the experience of your local IT support personnel. Progent's CCIE consultants can tie into your environment using the latest on-line support tools in order to perform fast and affordable diagnosis and remediation of urgent system trouble. To find out how to contact a Progent CCIE for immediate help with your network, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as security and Virtual Private Network technology.
Authorized MS Windows Support
Progent's Microsoft-certified remote service engineers offer network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 troubleshooting,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and deployment,
Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Certified Network Security Consultants
Progent can give you access to certified CISM and CISSP security engineers to offer a variety of system protection services that can improve the protection of your UNIX/Linux environment against attacks or assist your business to recover quickly from a breach. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent has refined an advanced array of tools and technologies that enable the Remote Support Team to deliver the highest quality of remote services. Progent offers protected Virtual Private Network connectivity support for gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access permits the engineers of Progent's online support team to connect to your system remotely without compromising network security. Progent's highly evolved customer support management application keeps comprehensive records for all delivered support. Each certified Progent staff consultant has full availability of to all the details of support delivered by any staff member to every customer. This history of issues and fixes, plus false alarms and mistakes, is organized as an easily retrievable proprietary database that allows Progent's support professionals to communicate their knowledge with the whole team to make sure that the general effectiveness of Progent's support improves daily.
In addition, Progent offers country-wide remote monitoring services powered by System Center Operations Manager (SCOM), configured by Progent to accommodate your business so your network support is proactive and automated. By detecting potential issues before they cause downtime, system monitoring can avoid disruptive and expensive service crises.
Help Desk Outsourcing
Progent offers several basic types of Help Desk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Help Desk Services (which are a transparent extension of your current Helpdesk resources), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX professionals offers your customers convenient contact with a reliable technical group with years of experience providing telephone-based help and online repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Help Desk a respected image as a solid contributor to business performance, and Progent's goal is to resolve and not merely report problems.
How to Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or Mac technology, go to Progent's urgent remote help, phone 1-800-993-9400, or visit Contact Progent.