Urgent Phone Consulting for UNIX, Linux, or Sun SolarisProgent offers national remote phone support and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a mix of UNIX and Microsoft products. Online IT help offers optimum leverage for your IT budget by preserving client productivity and limiting the hours billed for computer repair services. Sophisticated online access tools and experienced technicians and consultants allow Progent to handle most IT problems rapidly without needlessly expending time and dollars by traveling to your location. In most of cases your network issues can be dealt with over the phone or through a mix of telephone support and online connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP premier security professionals to assist with the most difficult system issues.

Progent bills for phone help per minute. Consequently, you pay exclusively for services received. Progent requires no initialization charge. Many remote service organizations impose large minimum payments or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy eliminate big tabs for fast repairs.

UNIX/Linux, Cisco CCIE, Microsoft Windows, and System Security Experts
Progent's online support professionals have expertise in a broad array of technologies. This scope of capability makes it possible to handle virtually any crisis likely to take place in a small company information system. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support clients with mixed-OS networks, Progent also offers the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) security experts, and Information System Security Architecture Professional consultants.

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X online consulting services cover a broad range of computer technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can provide emergency remote help analyzing problems affecting UNIX/Linux systems powered by popular versions of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Premier Cisco Engineers
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network consultants, and indicates an individual's networking skills at the master level. CCIEs can resolve the most difficult problems associated with network planning, integration, management, security, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or installing software updates to fix problems. CCIEs represent an exceptional value since their depth of expertise enables them to solve the most intractable problems rapidly. In common cases, less qualified engineers can wrestle with identical problems for hours or even days.

    Progent is one of the rare support providers that makes CCIEs available to help small and mid-size companies. Progent can provide quick access to a CCIE by phone so that you can receive immediate help for complex network problems that are hurting worker efficiency but are outside the scope of your local IT support providers. Progent's CCIE support experts can tie into your environment via secure on-line troubleshooting technology in order to provide quick and economical analysis and repair of critical network trouble. To learn how to contact a Progent CCIE for immediate assistance with your network, go to Urgent Support.

    Progent's certified CCIEs have expertise in all of Cisco's industry-leading catalog of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as security and Virtual Private Network products.

  • Authorized Windows Expertise
    Progent's Microsoft-certified remote support experts offer network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help you with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 troubleshooting, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 planning and configuration, Microsoft Teams upgrade support, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and CISSP Premier System Security Professionals
    Progent can provide certified CISM and ISSAP security engineers to offer a variety of system protection solutions that can improve the defenses of your UNIX network against assaults or assist your business to recuperate quickly from a penetration. Security services available from Progent include: in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; securing your email system from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent's Online Technical Support Technologies
Progent has refined an extensive array of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of remote help. Progent offers protected Virtual Private Network connectivity support for VPN gateways from multiple sources including Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN remote access permits the consultants of Progent's Technical Response Center to connect to your network without compromising system security. Progent's sophisticated service management application includes thorough records for all delivered support. Each authorized Progent team engineer has complete availability of to all the details of support provided by any staff member to every customer. This history of issues and fixes, plus false alarms and miscues, is organized as an easily searchable proprietary knowledge base that allows Progent's support experts to communicate their knowledge company-wide to make sure that the overall efficiency of Progent's technical support expands continuously.

Also, Progent offers country-wide remote monitoring support based on System Center Operations Manager, customized by Progent for your business so your computer maintenance is proactive and automated. By anticipating potential problems before they result in network outages, automated monitoring can minimize disruptive and expensive service breakdowns.

Help Desk Call Center Support
Progent provides three basic programs for Help Desk services including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (which are a transparent supplement to your current Helpdesk team), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your customers easy access to a reliable technical group with years of background delivering telephone-based help and remote access repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Call Center a respected image as a solid contributor to business performance, and Progent's goal is to resolve rather than simply record problems.

How to Contact Progent's Online Support Professionals
To contact Progent about emergency remote help with UNIX/Linux technology, go to Progent's emergency phone-based help, phone 1-800-993-9400, or refer to Contact Progent.



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