Quick, Low-cost Online Computer Network Help for Ontario, California Small Businesses
For more than two decades, Progent has focused on providing enterprise-quality computer support services to clients with small-business budgets. Progent has developed a unique service system that features a streamlined, tightly connected virtual office network, custom online repair technology, a large pool of engineers certified in a wide array of technical practice areas, a Help Desk operational model that promotes efficiency and ensures follow-through, a worldwide group of on-line troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a company ethos committed to solving network problems in the least time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your internal network service group. Co-sourcing can save money and help meet schedules for big projects such as software design and development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to plan and implement your cloud strategy.

Core Products and Technologies Serviced by Progent for Business Networks in Ontario, California
Progent's team of world-class support professionals offers assistance for all facets of information systems deployed by companies of any size. Technologies supported by Progent in Ontario include:

Support Delivery Alternatives Available for Ontario, California Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for providing IT support services is built on the Call Center structure familiar to big IT support organizations. Progent's Helpdesk Service Model ensures rapid support, thorough service records, consistent follow-up, and strict cost monitoring for a range of network support delivery alternatives that include remote repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support experts can assist customers to analyze and repair hardware and software problems without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants makes it possible to resolve most network problems rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn additional details concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: in-person support professionals when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more about how to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Helpdesk Services are designed for small and midsize businesses who need fast and dependable access to an online Contact Center with efficient telephone support, online troubleshooting tools, and enough technical strength for all needed problem escalation. Since smaller companies usually are constrained by limited IT budgets and can provide scant management bandwidth for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that business computer networks are always productive. Learn more concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class consultants who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection consulting, fault tolerant network design, server virtualization solutions, plus configuration, programming and training for small business programs such as financials, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and major software migrations, extended projects such as management analytics application programming and support, database software development and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and SQL Server in order to provide small companies with higher degrees of availability, protection, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small companies. Since Progent uses the same data centers that support the equipment of many of the planet's largest IT companies, Progent can save you the expense of creating and managing the systems needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs stay updated, security and performance is constantly tracked, and systems and data files are regularly backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest level of dependability and scalability but that is also convenient for clients to migrate to a different service firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow companies with multi-vendor environments to save significantly on the expense of hardware, system support, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can support the multi- platform and loosely standardized networks typical of small companies, and keeps control of the software licenses in the customer's possession so that moving to a different virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online consulting to help organizations of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Ontario, California Small Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate network consulting enable small and midsize companies to sidestep the pitfalls associated with over reliance on thinly staffed support organizations or freelance consultants.

Teaming with Progent's Experts allows your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT services, smaller businesses often rely heavily on independent engineers. Though individual support providers have lower overhead than more substantial IT service firms and can typically charge apparently lower rates, individuals are sometimes stretched to far to react rapidly to critical problems. If an independent engineer is occupied with different customer, sick, on travelling, or in class, the absence of backup staff may force your company to go without help during a crisis. The more your small business expands, network unavailability or problems with line-of-business applications become more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lower productivity. In addition, when independent consultants confront unfamiliar problems, the unavailability of a big engineering group to count on for assistance forces them to learn in place while your organization winds up with the costs for their continuing training.

  • Have Access to Certified Professionals in Complex Information Technology Solutions
    The majority of smaller service firms or freelance engineers specializing in small company network consulting may excel at delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complex IT infrastructures that have a variety of platforms, multiple offices, VoIP systems, mobile workers, interconnected accounting and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's extensive team of experts can benefit your business because enterprise networks are by nature complex, support issues demand in-depth understanding of in numerous technical disciplines, and achieving a high level of robustness, availability, and protection calls for enterprise-proven leading practices.

  • Create a Firm Basis for Growth
    Small companies often start with an IT system implemented on a tight budget. Lacking a proper architecture, a series of improvised fixes commonly get tossed on top of a weak foundation. As a business grows, stability and expandability issues can undermine the productivity of the business. Such networks require thorough assessment, smart business analysis, and in-depth expertise to migrate to an IT infrastructure that can provide the solid basis to handle current business needs and support downstream expansion.

  • Work with Solution Finders, Not Product Resellers
    Smaller businesses require direction and education to navigate through an ever more complicated maze of technology alternatives offered for accelerating growth and enhancing efficiency. Businesses do not need a network engineer or support organization that tries to promote products. Progent avoids conflicts of interest by not selling any products. Progent provides consulting and services only. This permits Progent to match technical services with the genuine interests of clients. Combining IT support and product reselling can lead to a situation where the recommended solution is based on a preselected technology instead of being driven by the true needs of a client.

Get in Touch with Progent
If your Ontario, California company wants to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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