Ontario, CA Online Help from World-class Computer Network Troubleshooting Professionals
Progent's computer technical support services can provide your Ontario, CA company affordable and reliable support from Microsoft and Cisco certified computer experts. By delivering network support service when you require it, providing advanced expertise for vital applications, offering value-added services such as automated network monitoring, and charging only for services you receive, Progent offers your Ontario, California business an economical solution for optimizing the business value of small business information systems. If you maintain an on-premises datacenter, rely on cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations and local governments to create and manage a reliable and secure information network and to benefit from quick access to the seasoned consulting ordinarily available only to businesses who are able to support a sizeable in-house IT staff.

For larger businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house network service personnel. This can save money and minimize technical risks for major IT initiatives like application development, business continuity planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition provide access to certified consultants to help your company to design and implement your cloud computing strategy.

Main Practice Areas Serviced by Progent's Consultants for Companies in Ontario, California
Progent's national group of certified consultants provides assistance for virtually all facets of network technology deployed by businesses of all sizes. Technologies supported by Progent in and around Ontario include:

Support Delivery Alternatives for Ontario, California Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's model for delivering IT support services is built on the Call Center structure common to larger IT groups. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive service records, reliable follow-up, and tight expense control for an array of network service delivery modes that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can assist customers to analyze and repair hardware and software issues without the cost or time loss of on-premises service calls. The background of Progent's IT consultants allows them to resolve the majority of network issues rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online computer support expertise.

  • Onsite Support
    Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service experts to deliver small companies the best of both worlds: onsite support professionals when you require them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more about how and why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, visit Help Desk Services.

  • IT Consulting Expertise
    Progent offers small companies affordable availability of world-class consultants who can deliver help with vital products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, high availability network engineering, virtual server strategies, plus configuration, customization and training for small business programs including accounting, operations, business analytics, sales automation, and productivity packages. Progent can help with short-term projects including site relocations and major software upgrades, extended initiatives such as management reporting application development and customization, database application programming and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical applications such as Exchange and Microsoft SQL Server to provide small companies with higher levels of availability, protection, and recoverability than is possible using the class of on-site data center that is achievable for the majority of small companies. Since Progent uses the same facilities that support the equipment of many of the planet's biggest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is continually monitored, and systems and data files are consistently archived and available for complete and prompt recovery. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also convenient for clients to migrate to a different service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow small businesses with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can support the mixed- platform and non- standardized environments common with small businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtual system is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online support to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Ontario, California Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT consulting enable small businesses to sidestep the pitfalls associated with over dependence on small support firms or individual consultants.

Teaming with Progent allows your business to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT services, small businesses sometimes rely excessively on independent engineers. Although freelance support providers have lower expenses than larger support firms and can afford to charge nominally smaller rates, individuals are sometimes too busy to react quickly to critical network problems. If an independent engineer is busy with another customer, ill, on travelling, or in class, the absence of replacement staff may force your company to wait for help during an emergency. As your small business expands, system unavailability or difficulties with critical applications become more costly. The money you thought you were saving on a freelancer can disappear fast due to lost productivity. Also, when independent engineers confront new technologies, the lack of a large engineering team to rely on for assistance requires them to learn in place while your company winds up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Complex Information Technology Solutions
    The majority of small service firms or independent engineers focused on small company network consulting may excel at delivering routine fixes but don't have the seasoning to work efficiently with complex IT configurations with mixed operating systems, multiple sites, VoIP implementations, remote workers, integrated financial and operational applications, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large staff of specialists can be valuable to your small business because big-company networks are inherently complex, support problems demand in-depth knowledge in numerous technical areas, and reaching a high degree of stability, availability, and security requires enterprise-tested best practices.

  • Build a Solid Foundation for Growth
    Small businesses typically begin with a network implemented on a tight budget. Without a carefully designed architecture, a series of improvised fixes often get piled on top of a marginal structure. As a business evolves, stability and expandability issues can undermine the productivity of the business. Such networks need proper evaluation, intelligent strategic planning, and in-depth experience to upgrade to an IT infrastructure that will provide the solid basis to meet critical business needs and support future expansion.

  • Work with Solution Providers, Not Resellers
    Small businesses need direction and education to work through an ever more complex array of technology options available for enabling business growth and enhancing efficiency. Businesses do not need an IT engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent sells services and expertise only. This permits Progent to match technical support services with the real interests of customers. Combining IT consulting and product reselling can result in a situation where the proposed solution is based on a preselected vendor instead of being based on the actual requirements of a customer.

How to Contact Progent
If your Ontario, California business wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers cost-effective online support to help companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.

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    Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, optimizing and repairing Microsoft SCOM solutions and can provide organizations of all sizes expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the performance and availability required to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or onsite troubleshooting to help you to remediate critical problems detected by SCOM 2012.

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    Progent’s Microsoft-certified consultants offer small and medium sized businesses IT consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, groups and data. SharePoint Portal Server offers a central location for your workers or customers to access, manage, share and manipulate relevant information, documents, and applications and to interact with other people. It enables faster and better decisions, more effective sharing across teams and more economical business practices. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of knowledge accessible inside and without an organization. Windows SharePoint Services join employees, customers, workgroups and projects with the information they’ve developed in a way that makes data convenient to find, download and apply.

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    Progent's Linux support services offer small companies and software developers support for administering and supporting Linux systems that run with Microsoft-powered technology. Progent offers your business access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide array of expertise offers you an easy one-stop source to help you create and maintain a protected and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft interoperability by combining Windows with major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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    Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Small companies who work with familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and efficient.

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    For answers to frequent enquiries concerning being employed by Progent, refer to Consulting at Progent Q&A.

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    Progent's Wireless Consulting Services provide a convenient, affordable way for companies of all sizes to integrate, manage and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Windows Server 2008 represents a major step forward in making IT systems more secure and available, simpler to virtualize and manage, higher performing, and able to offer a better environment for web hosting and development. Progent can assist your company get the most from the enhancements incorporated into Windows Server 2008 by providing certified consulting, technical support, education, temporary staffing, network monitoring, and security engineering expertise.

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    Progent's Mac support engineers can assist you with a wide array of network infrastructure issues such as system architecture, remote and mobile access, internetwork compatibility, protection, and emerging technologies including VoIP and high-speed wireless connectivity. For company networks based exclusively on Mac OS X or for environments incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the challenge of planning, configuring, and supporting a network infrastructure that is robust, safe, efficient and supportive of your business goals. Progent can show you how to configure Apple’s Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network systems. Progent can also give you access to skilled experts to support Cisco routers and switches.

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    Progent provides expertise for security analysis software including Microsoft Baseline Security Analyzer for running a variety of automatic network auditing scans to uncover possible security gaps. Progent has broad experience with security analysis tools and can show you how to make sense of audit reports and respond effectively. Progent can help you design security into your company processes, install scanning tools, define and deploy a protected network architecture, and recommend policies to optimize the safety of your network. Progent's security engineers are available to show you how to set up a firewall, design secure remote connectivity to email and business applications, and integrate VPN. Progent's accredited security experts can validate the protection of web-based applications and can conduct comprehensive security assessments of company-wide security to determine your organization's compliance with key international security standards such as FISMA, NIST, and ISO.

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    Progent can provide the services of RIM BlackBerry-certified engineers who can assist small companies to plan, manage, and repair BlackBerry solutions affordably and successfully, eliminating the need for an in-house BlackBerry expert and minimizing the cost and distraction of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-premier experts, Cisco CCIE engineers, and CISA and CISM-certified security engineers. This wide range of expertise, combined with Progent's efficient online support model, provides small companies an efficient option for integrating BlackBerry technology seamlessly into their information network.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using low-cost hardware, VM Load Balancing for improving the performance and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for fast, affordable deployment of a failover cluster quorum witness.

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    For advanced project management assistance, Progent can provide access to veteran IT professionals with years of experience in technology management, application development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management expertise to help enterprise clients follow best practices to make sure development or deployment projects are completed on time and on budget.

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    GIAC was founded in 1999 to validate the skill of computer security professionals. GIAC certifications are acknowledged by companies and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for any of the security capabilities covered under GIAC certification including evaluating infrastructure security mechanisms, incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.

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    Even if your business has a small network support staff and a limited IT budget, your information network can still feature the same high reliability and performance that once required a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-premier IT professionals, the latest system management products for proactive monitoring and threshold alarms, and economical support packages such as a help desk call center to keep your vital business applications and hardware up and running.

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