Professional Remote Help for Ontario, California Networks from World-class Consultants
Small companies have typically been underserved by large network service firms. Some small businesses permit themselves to become dangerously reliant on individual engineers or small consulting organizations who don't have the size or broad skill sets to respond promptly or effectively to technical emergencies. Still other small businesses resort to mass-market service providers staffed with technicians taught to provide standardized fixes for common issues but who do not have the experience and technical scope to deal with the variety of configurations and lack of standards that characterizes small company information systems.
Progent's proven methodology for delivering low-cost and successful technical service to small businesses has made Progent among the premiere Microsoft-certified IT service organizations in the industry. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house network service staff. Co-sourcing can cut costs and help meet schedules for major projects like application programming, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations.
Progent can in addition offer access to accredited experts to help your business to plan and execute a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Businesses in Ontario, California
Progent offers the services of accredited experts for all aspects of business network technology deployed in small organizations. Technologies serviced by Progent's consultants include:
Service Delivery Options Available for Ontario, California Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for delivering IT support is based on the Call Center structure common to big IT groups. Progent's Helpdesk Service Mechanism ensures fast response, comprehensive activity documentation, dependable follow-through, and strict expense control for a range of network service delivery alternatives that include online repairs, in-person help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and fix network issues without the expense or delay of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to handle most IT issues quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for new customers to address urgent network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional details concerning Progent's remote network support expertise.
- Onsite Support
Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small businesses the best of both worlds: hands-on service technicians when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The response time for in-person support calls is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite support. Learn more about how to register for Progent's in-person network support services.
- Phone Support
Progent's Helpdesk Services are intended for small and midsize businesses and local governments who require prompt and reliable support from an online Contact Center with effective phone support, online repair tools, and sufficient technical depth for all needed problem escalation. Because smaller companies usually are constrained by limited IT funds and can spare scant management bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that business information networks are always up and running. Learn more concerning Progent's Help Desk services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, non-stop network design, server virtualization solutions, plus configuration, programming and support for small business software such as accounting, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and massive system migrations, extended initiatives like management analytics software development and support, database software programming and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services like disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with greater degrees of reliability, protection, and recoverability than is possible with the class of on-site data center that is realistically affordable for the majority of small companies. Since Progent uses the same facilities that host the equipment of some of the planet's largest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain current, security and performance is continually monitored, and systems are consistently backed up and ready for complete and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for all of a small organization's servers in an environment that not only provides the top level of availability and expandability but that is in addition convenient for clients to transfer to a different service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit small businesses with mixed networks to benefit significantly on the expense of hardware, system maintenance, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can support the multi- OS and loosely standardized environments common with small businesses, and retains ownership of the software licenses in the client's hands so that moving to a different virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online consulting support to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Ontario, California Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate network consulting enable small companies to sidestep the pitfalls related to over dependence on thinly staffed service organizations or independent consultants.
Working with Progent allows your business to:
- Avoid Excessive Reliance on Individual Support Consultants
For IT services, small companies sometimes rely excessively on individual engineers. Though individual service providers have lower expenses than more substantial IT service organizations and can afford to bill nominally lower rates, they are sometimes too busy to respond rapidly to urgent situations. If an independent engineer is occupied with another customer, sick, on vacation, or in class, the absence of replacement staff may require your business to go without help during a crisis. As your small business grows, system unavailability or problems with critical programs get more expensive. The money you thought you were conserving on a freelancer can evaporate fast due to lost output. In addition, when freelance consultants encounter new technologies, the lack of a big engineering team to rely on for help requires them to train with the meter running while your company ends up footing the bill for their continuing education.
- Gain Access to Expertise in Complex Information Technology Issues
The majority of smaller service organizations or freelance consultants who concentrate on small company network consulting are capable of providing connect-the-dots fixes but lack the seasoning to work cost-effectively with complex IT infrastructures that have a variety of operating systems, numerous offices, Voice over IP systems, mobile workers, integrated accounting and analytical software, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's large team of experts can benefit your small business because big-company networks are by nature complex, support issues require thorough understanding of in numerous technical disciplines, and achieving a high level of robustness, availability, and security calls for enterprise-tested best practices.
- Create a Firm Foundation for Growth
Small companies often start with an IT system implemented on a tight budget. Without a carefully designed architecture, a sequence of band-aid fixes often get piled onto of a weak structure. As a business grows, reliability and expandability issues can obstruct the productivity of the organization. These networks need thorough evaluation, intelligent strategic analysis, and broad-based expertise to migrate to an IT infrastructure that can provide the solid foundation to handle critical business needs and support future growth.
- Work with Solution Consultants, Not Product Vendors
Smaller businesses need direction and insight to work through an increasingly complex array of IT options available for accelerating business growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services exclusively. This allows Progent to match consulting services with the real needs of clients. Mixing network support and product selling can result in a situation where the recommended solution is based on a predetermined technology instead of being based on the actual needs of a customer.
How to Contact Progent
If your Ontario, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).