Professional Online Service for Ontario, California Networks from Microsoft Certified Engineers
Small companies have typically been overlooked by major network support organizations. Many small companies permit themselves to become overly reliant on freelance engineers or small support firms who lack the bandwidth or comprehensive skill sets to respond quickly or effectively to network emergencies. Still other small businesses resort to giant service providers staffed with personnel trained to provide by-the-numbers fixes for ordinary problems but who are missing the experience and technical scope to deal with the diversity of configurations and absence of standards that characterizes small company IT systems.

Progent's time-tested approach to providing affordable and successful network support to small businesses has made Progent among the most respected Microsoft-certified network service firms in the country. Progent has delivered online help to businesses in every state in the country (refer to Progent's client testimonials).

For larger companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal network support group. This can save money and minimize technical risks for major IT initiatives like application development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of accredited experts to assist your company to plan and implement a sensible cloud strategy.

Core Products and Technologies Supported by Progent for Business Networks in Ontario, California
Progent's group of world-class experts provides assistance for all facets of information technology used by businesses of all sizes. Areas supported by Progent in and around Ontario include:

Service Delivery Alternatives Available for Ontario, California Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing IT support is built on the Help Desk operational structure common to larger IT organizations. Progent's Contact Center Support Model ensures fast response, thorough service records, reliable follow-up, and tight cost monitoring across an array of IT support delivery modes that include remote repairs, onsite help, top-level consulting, as well as server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the expense or time loss of in-person service calls. The background of Progent's network engineers makes it possible to resolve most IT problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional information about Progent's online computer support services.

  • On-site Service
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to deliver small companies the best of both worlds: in-person service technicians when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The wait time for in-person service visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how and why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues. To learn more, visit Help Desk Services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network protection engineering, high availability it system engineering, server virtualization solutions, plus integration, programming and training for business programs such as financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and major software upgrades, extended initiatives like management information application programming and support, database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical applications like Exchange Server and MS SQL in order to provide small and midsize companies with greater levels of dependability, protection, and performance than is possible using the class of internal data center that is achievable for the majority of small companies. Since Progent uses the same facilities that host the equipment of some of the world's biggest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and revisions remain updated, security and performance is constantly tracked, and systems are consistently backed up and available for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small organization's servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is also easy for clients to transfer to a different service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that allow businesses with mixed networks to save dramatically on the expense of hardware, system support, and network management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can handle the multi- OS and non- standardized environments typical of small businesses, and keeps ownership of the software licenses in the client's possession so that moving to a different virtualized system is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote support services to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for IT information protection and reporting.

The breadth and size of Progent's engineering team offer a powerful set of benefits to organizations trying to increase the business value of their information network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, in the trenches of network support, performing a wide variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not just world-class technical skills, but also a consultant with field-tested approaches for repairing actual network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for services delivered during regular working hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates big bills for fast fixes. An additional benefit of granular pricing is that clients won't be inclined to allow simple problems to stay unaddressed until they grow into big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each consultant to each client. The practice of documenting and archiving support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Small companies who work with freelance consultants or who employ in-house IT staffs gain when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and productive. Learn more about Progent's knowledge transfer services.

Contact Progent
If your Ontario, California business wants to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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