Professional Online Help for Ontario, California Small Business Computers from Microsoft Certified Engineers
Small businesses have traditionally been ignored by large IT service organizations. Some small companies permit themselves to grow excessively reliant on individual engineers or small consulting organizations who don't have the size or comprehensive skill sets to respond quickly or effectively to network crises. Other small companies resort to giant support providers that employ technicians able to provide by-the-numbers fixes for common issues but who are missing the background and versatility to handle the variety of environments and absence of standardization typical of small business IT networks.

Progent's time-tested methodology for providing affordable and successful network service to small companies has made Progent among the top Microsoft-certified network consulting organizations in the country. Progent has provided remote help to companies in every state in the country (See Progent's client testimonials).

For larger businesses, Progent offers co-sourcing support to supplement the skills of your internal IT support group. Co-sourcing can cut costs and minimize technical risks for major projects like software development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer access to accredited experts to assist your company to plan and implement a sensible cloud computing strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Ontario, California
Progent's group of industry certified engineers offers help for all aspects of network systems found in businesses of all sizes. Areas served by Progent in Ontario include:

Service Delivery Options for Ontario, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing computer support services is based on the Call Center structure familiar to big IT groups. Progent's Helpdesk Service Mechanism promotes fast support, thorough service documentation, reliable follow-up, and strict expense monitoring for a range of IT service delivery modes that include remote repairs, in-person help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to analyze and repair hardware and software problems without the expense or delay of on-premises support calls. The background of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the support you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's remote network support expertise.

  • Onsite Service
    Progent offers on-site technical support for signed-up customers in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service experts to give small and midsize companies the optimal solution: in-person service technicians when you require them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more concerning how to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for small and midsize businesses who require prompt and dependable access to a professional Help Desk with effective telephone support, remote troubleshooting tools, and sufficient technical strength for full escalation. Since smaller companies typically have tight information technology funds and can provide scant management bandwidth for dealing with IT support, Progent's Contact Center Services could be the most cost-effective way to ensure that small business information networks are always up and running. Learn more concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can provide assistance with vital technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection engineering, non-stop network engineering, virtual server strategies, plus integration, customization and training for small business software including accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can help with one-time projects including site relocations and major software migrations, extended projects like management information software development and customization, relational database application development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange Server and SQL Server in order to provide small companies with greater levels of dependability, protection, and recoverability than is feasible with the class of in-house data center that is realistically affordable for most small businesses. Since Progent utilizes the same facilities that support the gear of some of the world's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and revisions remain current, protection and performance is continually tracked, and systems and data files are regularly backed up and available for complete and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition convenient for clients to transfer to another service firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT management while achieving world-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered solution, can handle the mixed- OS and non- standardized environments common with small businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote support services to help organizations of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Ontario, California Small Businesses
Progent's staff size, breadth of technical skill, and familiarity with enterprise network consulting enable small companies to sidestep the pitfalls related to over reliance on small support firms or independent consultants.

Working with Progent's Experts allows your company to:

  • Avoid Over Reliance on Freelance Support Consultants
    For IT support, smaller companies sometimes rely heavily on independent consultants. Though freelance support engineers carry lower overhead than larger IT service firms and can typically charge apparently smaller fees, freelancers are often stretched to far to react quickly to critical situations. If a freelance engineer is busy with different customer, sick, on travelling, or in training, the lack of replacement staff may force your business to wait for help in case of a crisis. The more your company grows, system downtime or difficulties with critical applications get more expensive. The dollars you believed you were saving on an independent consultant can disappear quickly due to lower productivity. Also, when freelance consultants encounter new problems, the lack of a big consulting team to rely on for advice requires them to learn with the meter running while your company winds up with the costs for their continuing education.

  • Gain Access to Experts in Advanced Network Issues
    Many small support firms or independent engineers specializing in small company IT consulting are capable of delivering routine solutions but lack the background to work efficiently with complicated IT configurations with mixed operating systems, numerous sites, Voice over IP implementations, mobile workers, interconnected financial and analytical applications, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's extensive group of specialists can benefit your small business because enterprise networks are by nature complex, support problems demand in-depth knowledge in many technical areas, and achieving an acceptable degree of stability, availability, and protection calls for enterprise-proven best practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Without a proper basis, a series of band-aid repairs often get thrown onto of a marginal structure. As a business grows, stability and scalability issues can undermine the productivity of the business. Such networks need proper assessment, intelligent business analysis, and in-depth expertise to migrate to a network environment that will act as the reliable basis to handle current business requirements and support future expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller businesses need direction and education to work through an increasingly complicated array of technology alternatives available for accelerating business growth and improving productivity. Businesses do not need an IT consultant or support organization that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services only. This allows Progent to match consulting services with the real needs of customers. Combining network consulting and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being based on the actual needs of a client.

How to Contact Progent
In case your Ontario, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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