Professional Remote Help for Ontario, California Networks from World-class Consultants
Small companies have typically been underserved by large network service firms. Some small businesses permit themselves to become dangerously reliant on individual engineers or small consulting organizations who don't have the size or broad skill sets to respond promptly or effectively to technical emergencies. Still other small businesses resort to mass-market service providers staffed with technicians taught to provide standardized fixes for common issues but who do not have the experience and technical scope to deal with the variety of configurations and lack of standards that characterizes small company information systems.
Progent's proven methodology for delivering low-cost and successful technical service to small businesses has made Progent among the premiere Microsoft-certified IT service organizations in the industry. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house network service staff. Co-sourcing can cut costs and help meet schedules for major projects like application programming, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations.
Progent can in addition offer access to accredited experts to help your business to plan and execute a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Businesses in Ontario, California
Progent offers the services of accredited experts for all aspects of business network technology deployed in small organizations. Technologies serviced by Progent's consultants include:
Service Delivery Options Available for Ontario, California Businesses
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid support, thorough service records, reliable follow-through, and tight expense control for a range of IT support delivery options that include online repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite service visits. The background of Progent's network consultants allows them to resolve most IT problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup process for new customers to address emergency network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the help you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's remote network support services.
- Onsite Support
Progent offers onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online service experts to deliver small businesses the optimal solution: onsite support technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Help Desk Outsourcing Services are designed for all companies who need prompt and dependable access to an online Contact Center with effective telephone support, online repair capability, and enough technical strength for full problem escalation. Because small and midsize businesses usually are constrained by tight information technology funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Helpdesk Services could be the most efficient way to ensure that business information systems stay up and running. Read more details about Progent's Helpdesk outsourcing services.
- Consulting Expertise
Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network protection consulting, non-stop network consulting, virtual server solutions, plus configuration, customization and training for small business applications such as financials, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive system migrations, longer term initiatives like management analytics software development and customization, relational database application programming and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and virus cleanup.
- Application Hosting
Progent can host key applications like Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater levels of availability, security, and recoverability than is feasible with the class of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the gear of some of the world's biggest IT companies, Progent can save you the investment in building and managing the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs stay current, security and performance is constantly monitored, and systems and data files are regularly archived and ready for complete and prompt recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's production servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition convenient for clients to transfer to another support firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can handle the mixed- platform and loosely standardized environments common with smaller businesses, and retains control of the licenses in the customer's hands so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced remote support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Ontario, California Small Businesses
Progent's size, depth of technical skill, and experience with corporate network support enable small and midsize businesses to sidestep the problems related to excessive reliance on thinly staffed support firms or individual consultants.
Working with Progent allows your small business to:
- Prevent Over Dependence on Freelance Consultants
For IT services, smaller businesses sometimes depend excessively on individual engineers. Although individual support providers have lower expenses than larger support firms and can afford to bill apparently smaller fees, individuals are sometimes too busy to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on travelling, or in class, the absence of replacement personnel may force your business to go without assistance during an emergency. As your company expands, network downtime or difficulties with line-of-business programs become more costly. The dollars you thought you were conserving on an independent consultant can evaporate quickly due to lost productivity. In addition, when freelance engineers confront new technologies, the unavailability of a large consulting group to count on for help forces them to train with the meter running while your business ends up with the bill for their continuing education.
- Have Access to Experts in Sophisticated IT Issues
The majority of small service organizations or independent engineers who concentrate on small company network support are capable of delivering routine solutions but don't have the seasoning to deal cost-effectively with complex network configurations with a variety of operating systems, many offices, Voice over IP implementations, remote workers, integrated accounting and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's large team of specialists can benefit your business because big-company environments are by nature complex, integration problems demand thorough understanding of in many technical areas, and achieving an acceptable degree of stability, availability, and security calls for enterprise-tested processes.
- Build a Firm Basis for Seamless Growth
Small businesses often start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of improvised fixes commonly get tossed onto of a weak foundation. As a company evolves, stability and expandability problems can hinder the productivity of the business. Such networks require proper assessment, smart strategic planning, and in-depth expertise to upgrade to a network infrastructure that will act as the reliable basis to meet current business needs and ease downstream expansion.
- Team with Solution Providers, Not Product Vendors
Smaller companies need direction and education to navigate through an ever more complicated maze of technology options offered for enabling business growth and enhancing productivity. Businesses do not need an IT engineer or service organization that tries to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match consulting support services with the genuine needs of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a preselected technology rather than being based on the true requirements of a client.
How to Contact Progent
In case your Ontario, California business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).