Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Ontario
ProgentProgentís consulting services for network service organizations in Ontario California enables your company to provide your customers Progent's consulting and Help Desk support using your company's own branding as a seamless augmentation of your regular network services team. This can put you on the fast track to grow your client base, close gaps in your service catalog, satisfy your customers, and improve your profits.

Progent's team of network infrastructure engineers, PC support specialists, network admins, and data security consultants have acted as seamless adjuncts to the support staffs of some of the country's largest IT service businesses. Progentís breadth and depth of expertise allows you to add to the capabilities of your IT support practice, and Progentís close integration with your support team lets you promote and protect your branding.

Progent is a network consulting company with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your clients of professional services. Progent bills you directly and performs under your direction to deliver your clients support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are fundamental to a successful IT Call Center. But modern ticketing platforms are not just costly to acquire and staff, but challenging to configure and maintain. Smaller IT service providers seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT service firms an economical way to retain their own branding while providing their clients world-class desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the diversity of technologies your firm can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop service group delivers Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite support in larger metro areas is offered across the US at extra cost.
  • You keep full control of your customers and invoicing.
  • Your customers enter incident reports via your custom branded web portal, an 800 phone number, or by sending an email to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional information about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and core IT skills at your own pace without having to turn down new business due to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support team, responding to your direction, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Service Documentation: Progent uses an enterprise-class reporting system to make sure all IT services performed are thoroughly described. This enables support group to shift service assignments to internal personnel once you have sufficient staff and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and safely accept additional jobs beyond your core fields of excellence and open new territories without exposure to the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network service firm by delivering more solutions to more customers under your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier expertise in a wide range of IT disciplines and can act as a dependable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: With a large team of high-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Make Your Customers Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help from your competitors.
  • Remote Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Call Center services to advanced consulting. Effective online service saves money and produces fast solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Ontario, California Businesses
Progent's seasoned team of certified consultants can provide Ontario, California businesses a broad array of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Program for Network Service Providers in Ontario, California
For more information about Progent's consulting support for IT service organizations in Ontario, California, call 1-800-993-9400 or see Contact Progent.