Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Ontario
ProgentProgentís consulting support for IT service firms in Ontario California enables you to offer your customers Progent's consulting expertise and Help Desk support under your company's brand as a seamless supplement to your regular IT services team. These services can ease the way for you to grow your client base, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.

Progent's team of network infrastructure engineers, desktop integration and troubleshooting technicians, network admins, and data security professionals have worked as transparent supplements to the IT groups of some of the worldís biggest IT service businesses. Progentís breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progentís transparency lets you strengthen and protect your branding.

Progent is a network support company with 20 years of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private computer support firm in the world. Progent has provided remote IT support and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your instructions to provide your clients support services under your branding. Also, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of an effective service desk. But modern ticketing platforms are not just costly to acquire and staff, but also challenging to set up and maintain. Small or niche IT service companies seldom have the required resources. Progent's Help Desk and ticketing solution gives IT service organizations a practical way to keep their company branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing services enable you to expand your support workload, the range of technical issues your firm can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support companies include:

  • Progent's online desktop support group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard support times are 5am to 7pm PST, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metro areas is offered across the US at extra cost.
  • You have complete control of your customers and billing.
  • Your clients enter incident reports using your custom branded web portal, an 800 phone number, or by sending a request to your dedicated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service organizations allows you to become a sole source for practically all IT expertise your clients may require. You can build your staff and core in-house competencies at your own pace without having to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, under your direction, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Service Documentation: Progent utilizes an advanced documentation platform to ensure that all services performed are fully documented. This enables your IT support organization to transfer service responsibilities to in-house consultants once you have sufficient people and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and safely accept additional opportunities outside your main fields of excellence and serve additional geographies without the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive IT service firm by offering more solutions to more clients using your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class support in a wide array of technologies and can act as a dependable resource for growing your IT service business.
  • Rapid Escalation: With a sizable team of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
  • Remote Technical Support Professionals: For two decades, Progent has delivered online IT support from Call Center services to advanced consulting. Effective online support cuts costs while delivering fast solutions.
  • Major Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Ontario, California Businesses
Progent's seasoned team of certified consultants offers Ontario, California companies a wide range of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Reseller Support for Network Service Organizations in Ontario, California
To learn more details about Progent's consulting support for network service organizations in Ontario, California, call 1-800-993-9400 or refer to Contact Progent.