Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Ontario
ProgentProgentís consulting support for network service firms in Ontario California enables you to offer your customers Progent's consulting expertise and Help Desk support with your company's own branding as a seamless extension of your regular IT support group. These services can put you on the fast track to grow your revenue, fill out your service offerings, satisfy your clients, and improve your bottom line.

Progent's team of network engineers, PC integration and troubleshooting technicians, network admins, and cybersecurity professionals have worked as transparent expansions to the support groups of some of the country's largest IT service firms. Progentís breadth and depth of technical knowledge allows you to widen the capabilities of your IT support practice, and Progentís transparency lets you promote and protect your company's brand.

Progent is a network support company with two decades of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network experts of any private computer services company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms features transparent resale to your clients of world-class IT services. Progent invoices your firm directly and performs under your instructions to provide your clients support services under your brand. Also, Progent has an affordable Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is fundamental to a successful IT Call Center. But full-featured ticketing platforms are not just costly to license and staff, but also challenging to configure and manage. Small or niche IT support organizations rarely have the required resources. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to retain their custom branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution enable you to increase your support volume, the diversity of technical issues your firm can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's online desktop support group provides Level 1 end user support with 1-hour SLA to commence work during normal business hours.
  • Standard support hours are from 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metros is available throughout the US at additional cost.
  • You have full control of your clients and billing.
  • Your clients enter incident reports using your own branded web portal, a toll-free phone number, or by directing a request to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information on Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to act as a sole point of contact for practically all technical expertise your customers may need. You can build your team and core IT skills at your own pace without being forced to decline new business owing to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service group, responding to your coordination, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Extensive Documentation: Progent uses an advanced reporting system to ensure that all IT services delivered are fully described. This enables you to transfer account assignments to in-house consultants when you have enough staff and relevant skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and efficiently take on additional jobs outside your main areas of excellence and serve new territories without exposure to the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum network support firm by offering more services to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a broad array of IT disciplines and can act as a reliable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a large roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Call Center services to advanced consulting. Effective remote support saves money and produces fast results.
  • Advanced Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Ontario, California Businesses
Progent's seasoned team of certified engineers offers Ontario, California businesses a wide array of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Consulting Program for Network Service Providers in Ontario, California
To learn more details about Progent's consulting support for IT service firms in Ontario, California, call 1-800-993-9400 or visit Contact Progent.