Besides providing rapid contact with high-level network professionals and subject matter experts (SBEs) to help Ontario, California businesses with specific technical issues or strategic initiatives, Progent offers temporary staff augmentation to deliver more broadly defined services like desktop support, IT administration, and Call Center services. Temporary staffing makes it possible for organizations to respond to expected or unplanned surges in the need for network services, which may be caused by scenarios like company mergers, data center relocation, technology migration, paradigm shifts like telecommuting, disaster recovery, busy seasons, or regulatory changes. Temporary staffing can also cover voids resulting from the absence of in-house IT personnel because of scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary Staffing Program
Progent's temporary staff augmentation services give businesses the ability to respond to increases in requirements for network services without being saddled with the expense and hassle associated with reviewing and hiring appropriate IT help and without the risk of increasing your in-house head count.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast access to seasoned IT professionals
- Simple initiation, termination, and resumption of services
- Transparent augmentation of your in-house IT team
- Comprehensive reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Strong relationship with a top-level, full-service source for IT support
Progent's co-managed Help Desk service is a specialized flexible staff augmentation alternative that allows IT groups to divide the work of Call Center support transparently between their full-time network staff and Progent's extensive pool of technical support specialists. Acting as a seamless supplement of your full-time Call Center, Progent's shared Help Desk Call Center service is a collaborative service solution based on by the leading group professional services (PSA) platform for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and onsite IT expertise for businesses across the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Ontario, California Organizations
Progent's nationwide team of certified consultants can deliver Ontario, California businesses a broad array of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term Staff Augmentation for Ontario, California Organizations
To find out more details about Progent's short-term supplemental staffing services for Ontario, California organizations, call 800-993-9400 or visit Contact Progent.