Fast and Affordable Remote Support for Ontario Computer Networks
For organizations located in Ontario or anywhere in California, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online support engineers offer excellent leverage because they possess the real-world background and have access to the advanced tools needed to resolve the majority of network issues rapidly. Efficient support lowers direct costs because solutions accumulate minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online consulting expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor repairs somehow end up as major tabs. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies that promote the highest level of efficiency for remote engineering help and repair for computer systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to link to your company's environment without violating network security.
Progent's advanced service reporting system includes thorough documentation for all service that Progent's customers have received. Progent's team engineers have the benefit of the records of assistance delivered to every Progent customer by every consultant. This history of anomalies and responses is structured as a readily accessible internal knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the best resolutions in the least time.
Remote technical support services provided by Progent to businesses in Ontario and anywhere in the state of California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support experts can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Skype for Business migration support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop consulting and support services to assist your company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and indicates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can handle even the most difficult problems occurring in network infrastructure planning, deployment, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating program patches. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise enables them to find solutions for problems rapidly. In many instances, less qualified engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your environment by means of advanced remote troubleshooting technology to provide quick, safe, and economical analysis and remediation.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of networking devices. Cisco technology expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs engineering support, Cisco wireless controllers support Services, Cisco VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance experts can provide a range of system protection solutions that can bolster the defenses of your Windows, macOS and OS X, Linux environment against assaults or assist you to clean up rapidly following a damaging penetration. Security solutions available from Progent include: in depth network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; installing firewalls; building secure techniques for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize local resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide array of information technologies including system infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Major Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows clients to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Ontario Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's Call Center consulting services can aid you in establishing an effective new Help Desk or enhancing your existing one, evaluating or customizing Help Desk Call Center software products to handle the unique needs of your business, or providing occasional online personnel to supplement your existing Help Desk Call Center resources to handle high-demand events such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology consultants provides your workers in Ontario or anywhere in the state of California immediate assistance from a reliable network service group with extensive experience offering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a crucial driver of business performance, and Progent's policy is to resolve rather than merely document IT issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth consulting support and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, customization, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Ontario, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By exposing possible trouble spots before they cause crashes, system monitoring can ward off disruptive and expensive network failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by multiple OS platforms.
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Ontario or anywhere in the state of California, Progent's phone-based network support engineers are ready to provide expert and economical system support the instant your company has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Ontario business has a local freelance support technician or maintains an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to solve unexpected system emergencies or especially complex integration projects.
Advantages of Progent's IT Support for Companies in Ontario
Progent's online network troubleshooting services allow your Ontario organization to experience the advantages of on-call, world-class network support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
- Convenient virtual expansion of your on-site IT resources
For most offices in Ontario or anywhere in California, local network service providers, whether represented by outside consultants or an internal IT staff, can resolve the majority of technical problems. On the other hand, serious problems might spring up when local support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service professionals provide a convenient, fast, and affordable solution to supplement your local help and to convey useful knowledge to increase your capability to resolve downstream problems in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller offices commonly depend on independent freelance consultants. Although independent service people have smaller overhead than larger service companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may force your business to wait for help during an emergency. As your business expands, network unavailability and problems with vital applications are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support experts to insure your IT system is always up and running.
- Create a Solid Foundation for Smooth Growth
Businesses typically start with an information architecture implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs often get thrown onto an unstable foundation. When a network grows, stability and expandability problems can hinder the success of the organization. These badly built environments need careful analysis, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure that can provide the solid foundation to meet current business demands and ease future growth.
- Work with Solution Providers Instead of Product Resellers
Smaller businesses require guidance and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and improving productivity. These companies do not need a network engineer who is attempting to resell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed
solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match technical consulting with the real needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 support, Windows 2003 maintenance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on providing high-value skills where Progent faces few competitors. Businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.