Immediate Online Technical Support for Ontario California Information Networks
For organizations located in Ontario California, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide excellent leverage because they possess the real-world background and have access to the sophisticated technology required to resolve most network problems rapidly. This lowers direct costs because solutions require minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you receive. In contrast to many online service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with scenarios where quick solutions manage to end up as large tabs. Progent's penchant for dealing with technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-proven processes that permit the highest degree of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your system without violating network security.
Progent's sophisticated technical support database system maintains comprehensive documentation describing all service that Progent's clients have received. Progent's staff service personnel have access to the details of all help rendered to each Progent client by any Progent consultant. This database of anomalies and repairs is structured as a readily accessible proprietary knowledge base that permits Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft make available other massive technical support databases and permit fast access to vendors' internal product engineers so Progent's online service specialists can find optimal solutions promptly.
Online services offered by Progent to companies in Ontario California include:
Authorized MS Windows Experts
Progent's Microsoft-premier online service experts can deliver computer troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a wide range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop services to help you business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 integration assistance plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can resolve even the most difficult problems associated with network design, integration, management, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to solve problems quickly. In common cases, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system via advanced on-line support technology to perform quick, secure, and economical analysis and repair.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of networking appliances by offering services such as:
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to clean up quickly following a serious penetration. Security support services offered by Progent cover thorough information security and compliance evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; building safe techniques for off-site and mobile communication; guarding your messaging system against spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote support services to address a wide spectrum of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy management in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Ontario Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center support alternatives for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk team of veteran network consultants provides your workers in Ontario California instant contact with an effective support group with extensive experience offering phone help and online diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's target is to solve rather than merely report network problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff can supply remote and in-depth engineering support and training in specific business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Ontario California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so your network support is proactive and automated. By anticipating looming problems before they result in network outages, proactive monitoring can minimize stressful and expensive information system failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a variety of platforms.
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Ontario California, Progent's online network support specialists can deliver expert and cost-effective system support the instant your business has to have it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Ontario company works with a local independent support technician or maintains an in-house IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the experience to fix unexpected network emergencies or particularly complex integration problems.
Advantages of Progent's Network Help for Organizations in Ontario California
Progent's online network troubleshooting services enable your Ontario organization to enjoy the benefits of immediate, enterprise-grade network support without the expense of managing a full-time IT organization. Your information system will derive added strategic value by being increasingly reliable, productive, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site IT resources
With most offices in Ontario California, local computer service resources, whether represented by freelance consultants or an in-house IT staff, can handle the majority of network problems. On the other hand, serious problems might strike when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your local support people. In these cases, Progent's on-call support specialists give you a convenient, fast, and affordable way to supplement your local resources and to convey useful information to improve your capability to deal with downstream problems in-house.
- Less Dependence on Freelance Consultants
For network support, smaller offices often depend on individual freelance service providers. Although freelance service people carry less internal costs than larger service firms and can often charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the lack of backup personnel may require your business to wait for help during an emergency. As your business expands, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service expertise to make sure your network is always up and running.
- Create a Scalable Foundation for Seamless Growth
Organizations often start with an information system implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. These badly built environments need careful analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a network architecture able to deliver the stable foundation to handle current business demands and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Product Resellers
Smaller companies need advice and technical education to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving efficiency. They hardly need a network consultant who is trying to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is built around a predetermined product rather than the true needs of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical consulting with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the front lines of network service, performing a broad range of technical projects for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a support engineer with proven methods for using technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be tempted to permit simple problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to each customer. The practice of documenting and organizing service records results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.