Fast and Affordable Remote Support for Ontario Computer Networks
Fast Phone Consulting for Ontario SystemsFor organizations located in Ontario or anywhere in California, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's online support engineers offer excellent leverage because they possess the real-world background and have access to the advanced tools needed to resolve the majority of network issues rapidly. Efficient support lowers direct costs because solutions accumulate minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online consulting expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor repairs somehow end up as major tabs. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies that promote the highest level of efficiency for remote engineering help and repair for computer systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to link to your company's environment without violating network security.

Progent's advanced service reporting system includes thorough documentation for all service that Progent's customers have received. Progent's team engineers have the benefit of the records of assistance delivered to every Progent customer by every consultant. This history of anomalies and responses is structured as a readily accessible internal knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the best resolutions in the least time.

Remote technical support services provided by Progent to businesses in Ontario and anywhere in the state of California include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows clients to complete critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting services can aid you in establishing an effective new Help Desk or enhancing your existing one, evaluating or customizing Help Desk Call Center software products to handle the unique needs of your business, or providing occasional online personnel to supplement your existing Help Desk Call Center resources to handle high-demand events such as software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center team of seasoned information technology consultants provides your workers in Ontario or anywhere in the state of California immediate assistance from a reliable network service group with extensive experience offering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a crucial driver of business performance, and Progent's policy is to resolve rather than merely document IT issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff offers phone-based and in-depth consulting support and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, customization, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Ontario, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By exposing possible trouble spots before they cause crashes, system monitoring can ward off disruptive and expensive network failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by multiple OS platforms.
How Your Ontario Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Ontario or anywhere in the state of California, Progent's phone-based network support engineers are ready to provide expert and economical system support the instant your company has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Ontario business has a local freelance support technician or maintains an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to solve unexpected system emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Companies in Ontario
Progent's online network troubleshooting services allow your Ontario organization to experience the advantages of on-call, world-class network support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most offices in Ontario or anywhere in California, local network service providers, whether represented by outside consultants or an internal IT staff, can resolve the majority of technical problems. On the other hand, serious problems might spring up when local support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service professionals provide a convenient, fast, and affordable solution to supplement your local help and to convey useful knowledge to increase your capability to resolve downstream problems in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller offices commonly depend on independent freelance consultants. Although independent service people have smaller overhead than larger service companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may force your business to wait for help during an emergency. As your business expands, network unavailability and problems with vital applications are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support experts to insure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Growth
    Businesses typically start with an information architecture implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs often get thrown onto an unstable foundation. When a network grows, stability and expandability problems can hinder the success of the organization. These badly built environments need careful analysis, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure that can provide the solid foundation to meet current business demands and ease future growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller businesses require guidance and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and improving productivity. These companies do not need a network engineer who is attempting to resell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match technical consulting with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.