Fast Online Troubleshooting for Ontario IT Networks
For companies located in Ontario or anywhere in the state of California, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support experts provide exceptional value due to the fact that they have the practical background and have access to the advanced technology necessary to resolve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions require minimal chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and related costs stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is especially important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where fast fixes somehow end up as large invoices. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested methodologies that promote the highest level of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to connect to your network without compromising network security.
Progent's powerful service database application keeps comprehensive histories of the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help provided to each customer by any Progent consultant. This database of trouble tickets and fixes is organized as a readily retrievable proprietary database that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service experts can determine the best resolutions in the least time.
Remote technical support services available from Progent to companies in Ontario and anywhere in the state of California include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service experts offer computer system troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult problems encountered in network infrastructure design, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating problems with IOS network management utilities and developing workarounds or identifying program patches. Cisco CCIEs provide excellent value because their deep experience allows them to find solutions for problems rapidly. In common instances, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system by means of the latest on-line support technology to provide efficient, secure, and affordable diagnosis and remediation.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of connectivity devices by offering consulting services that include:
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recuperate quickly following a damaging penetration. Security solutions available from Progent include: in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile communication; securing your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent can provide advanced remote consulting services to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a broad range of computer technologies including system architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's team-based approach to solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Major Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to execute major initiatives within budget and on time. Progent's special online engineering services include:
How Your Ontario Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk or revamping your established organization, selecting or enhancing Help Desk software products to address the special demands of your business, or adding occasional online personnel to reinforce your internal Call Center group to handle high-demand scenarios like software transitions, major updates, or installing new business software.
Progent's Call Center team of experienced network professionals offers your clients in Ontario or anywhere in the state of California instant communication with a reliable network service resource with substantial background offering telephone-based support and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a crucial driver of company productivity, and Progent's intent is to solve and not merely document technical issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional engineering support and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Ontario, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your network support is proactive rather than reactive. By spotting looming trouble spots before they expand into network outages, proactive monitoring can head off disruptive and costly service failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments powered by multiple operating systems.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Ontario or anywhere in the state of California, Progent's online network support specialists are ready to provide effective and economical system support the instant your company has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Ontario business deals with a regular independent support technician or employs an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to solve sudden network emergencies or especially challenging integration projects.
Features of Progent's Online Network Services for Ontario
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services offer companies in Ontario or throughout the state of California unparalleled leverage for your support budget. Whether you need occasional telephone help and remote network repair or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your company world class network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Ontario and is also ideal for networks in geographic regions of California that lack consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers remote support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for phone support and requires no periodic retainer for services delivered during normal business hours. This protects you from facing big invoices for routine repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers help from on-staff specialists with skill in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting services consist of technology integration, MS Exchange consulting, network security design, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting expertise in specific application areas. Support available from the Application Experts staff includes:
Dynamics GP Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Database Administration and Software Programming
Apple Macintosh Consulting
Amazon MWS Software Design and Programming
By offering a full service one-stop source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that meet the specific needs of your business.
- State of the Art Remote Access Tools
Secure remote access permits Progent's support experts to see exactly what your customers see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive personal service call. Effective online connectivity software and experienced technicians combine to allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Leading VPN Products
Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for Maximum Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious companies whose workers need immediate access to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to each client. The discipline of detailing and archiving service records results in more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.