Immediate Online Technical Support for Ontario Information Networks
Fast Remote Help for Ontario NetworksFor companies located in Ontario or anywhere in the state of California, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the advanced tools necessary to solve most network problems quickly. This lowers direct costs because solutions use up minimal billable minutes. Online support also avoids the expense of sending an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding network outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is particularly helpful for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike typical remote service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where quick solutions manage to end up as major tabs. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and proven processes that permit the highest level of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's Technical Response Center to connect to your company's computer system remotely without breaching system security.

Progent's powerful technical support database system stores detailed documentation for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help delivered to each client by every Progent consultant. This archive of anomalies and fixes is organized as an easily accessible support database that permits Progent's online technical professionals to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with key vendors such as Cisco and Microsoft open up other massive support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts are able to find the most efficient resolutions in the least time.

Online support services available from Progent to businesses in Ontario and throughout the state of California include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the budget to create an internal Help Desk Call Center but who require fast response from a reliable Help Desk with professional telephone assistance plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless supplement to your current Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest computer system problems, or be ready in overflow circumstances when your regular support engineers are swamped.

    Progent's Call Center team of experienced information technology professionals provides your workers in Ontario or anywhere in the state of California immediate contact with a large technical support group with years of background offering telephone-based consulting and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a significant enabler of company efficiency, and Progent's target is to fix rather than simply record IT issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group can supply remote advanced consulting support and education in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, programming, and education offerings, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Ontario, or anywhere in the state of California, online hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so that your IT support is proactive rather than reactive. By exposing emerging problems before they result in crashes, remote monitoring can head off stressful and expensive network crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a mix of OS platforms.
How Your Ontario Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Ontario or throughout the state of California, Progent's online network support engineers are ready to provide effective and affordable IT support the instant your company has to have it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve network problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Ontario organization works with a local freelance consultant or maintains an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to fix unexpected network emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in Ontario
Progent's online support services allow your Ontario business to experience the advantages of timely, enterprise-level network support without the cost of maintaining an in-house IT staff. Your network will acquire greater business worth by being more available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most companies in Ontario or anywhere in California, local network service providers, whether consisting of outside consultants or an internal IT staff, can take care of the majority of technical problems. However, IT crises may spring up when local resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call support specialists offer a convenient, fast, and economical way to augment your local resources and to convey useful knowledge to increase your ability to deal with downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller offices often rely on independent freelance service providers. Although independent consultants have smaller overhead than larger service companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may require your business to go without assistance during an emergency. As your business expands, system downtime and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service expertise to make sure your network stays up and running.

  • Build a Solid Basis for Seamless Growth
    Organizations typically begin with an information architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get piled onto a weak foundation. When a network grows, stability and scalability issues can impede the success of the business. These poorly built environments require careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure that can offer the solid foundation to meet current business requirements and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need guidance and technical education to navigate through an increasingly complicated maze of product options available for accelerating business growth and improving efficiency. They do not need a computer consultant who is attempting to sell a specific vendor's products. Network support and product sales can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align technical expertise with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of IT service, executing a broad range of IT projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not only expert technical help, but also a support engineer with proven approaches for applying technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent has few competitors. Companies who work with familiar independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can save your information network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.