Fast and Affordable Online Help for Ontario Information Networks
Immediate Phone Consulting for Ontario SystemsFor organizations in Ontario or anywhere in the state of California, Progent provides online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts provide exceptional leverage because they have the real-world experience and are equipped with the sophisticated tools required to solve most network problems quickly. Efficient support lowers immediate costs since solutions require fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting know-how is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for remote help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to many remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where quick solutions manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven methodologies which ensure the highest degree of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to access your company's system without violating network security.

Progent's powerful technical support database system keeps detailed documentation for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of all help provided to every client by any Progent engineer. This database of anomalies and responses is organized as a readily searchable proprietary knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with key industry leaders including Cisco and Microsoft open up additional massive technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists can find the best resolutions quickly.

Remote services available from Progent to businesses in Ontario and throughout the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables customers to complete major initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are designed for businesses who don't have the money or time to support an in-house Help Desk Call Center but who need quick access to a reliable Help Desk Call Center with professional telephone assistance plus the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Call Center or enhancing your established one, selecting or modifying Call Center software to address the special requirements of your corporation, or providing temporary online staff to work with your existing Call Center group to handle demanding events like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your clients in Ontario or anywhere in the state of California quick access to a reliable technical support resource with substantial background delivering phone consulting and remote repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a solid enabler of company success, and Progent's aim is to resolve rather than merely report IT problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff offers online and in-depth engineering support and education in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Ontario, or anywhere in the state of California, online hybrid network monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By uncovering emerging trouble spots before they cause crashes, remote monitoring can minimize stressful and expensive service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a variety of OS platforms.
How Your Ontario Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Ontario or throughout the state of California, Progent's phone-based network support specialists can provide expert and cost-effective IT help the moment your organization has to have it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to fix network problems rapidly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Ontario organization relies on a regular freelance support technician or employs a full time IT staff that can handle common network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the experience to handle unexpected network emergencies or especially tough integration projects.

Advantages of Progent's Network Help for Businesses in Ontario
Progent's remote IT consulting services enable your Ontario organization to enjoy the benefits of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business worth by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your local support resources
    For most offices in Ontario and throughout California, nearby network service providers, whether represented by freelance consultants or an internal IT staff, can solve typical technical issues. On the other hand, serious problems can occur when your regular resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite support people. In these instances, Progent's online support experts provide an easy, fast, and economical solution to supplement your regular resources and to transfer valuable knowledge to improve your ability to deal with future issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller companies commonly rely on individual freelance service providers. Although independent consultants have smaller internal costs than big service companies and can often charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of fallback personnel may force your company to go without assistance during an emergency. As your network grows, network downtime and trouble with critical applications become more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service experts to make sure your network remains up and running.

  • Build a Solid Basis for Smooth Growth
    Companies often start with an information architecture implemented on a modest budget. Lacking a proper framework, band-aid fixes can get thrown onto a weak foundation. When a network grows, reliability and scalability issues can impede the success of the organization. Such badly built environments need proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a system infrastructure that can provide the stable foundation to meet vital business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complex array of product alternatives available for accelerating business success and enhancing efficiency. They hardly need a computer engineer who is trying to sell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these conflicts by selling only services rather than products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT background, refined support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.