For small companies in Ontario or anywhere in California, Progent provides support for networks powered by UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to resolve the majority of network problems rapidly. Efficient support reduces direct costs because service calls require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing model for online help is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to many online service firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where speedy. minor fixes manage to end up as large invoices. Progent's penchant for disposing of technical issues efficiently results in your company spending less cash.
Progent's Remote Service Technologies
Over time, Progent has developed an array of customized tools and field-proven methodologies that promote the highest degree of effectiveness for online engineering help and repair for small business information networks. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to access your environment remotely without violating system security.
Progent's highly evolved technical support database system keeps extensive documentation of the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of services rendered to each customer by every Progent consultant. This history of trouble tickets and resolutions is organized as a conveniently searchable proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online service experts are able to arrive at the best solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Ontario or anywhere in California or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote network support experts offer advanced credentials in a comprehensive array of products and technologies. This broad scope of capability allows Progent's engineers to handle virtually any emergency likely to occur in a small business information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with multi-platform environments, Progent also offers the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support available from Progent to small businesses in Ontario and throughout the state of California include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of information technology including network infrastructure, email systems, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and certifies an individual's networking skills at the expert level. Cisco qualified CCIEs know how to resolve the most complex challenges surrounding network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network management utilities and coming up with workarounds or identifying program updates. CCIEs offer excellent value because their deep experience allows them to fix the most difficult problems quickly. In common instances, less seasoned engineers can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent offers quick phone contact with a Cisco CCIE so your company can get immediate support for severe network problems that are crippling worker productivity but are outside the experience of your regular IT support providers. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of advanced remote troubleshooting tools to provide efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support experts can provide network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help your company with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration consulting,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of online desktop support services including Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM and CISSP security engineers offer a variety of system protection solutions that can bolster the protection of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist you to recover quickly after a serious breach. Security solutions offered by Progent cover thorough network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; integrating firewalls; establishing secure architectures for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting experts for contract IT projects that small companies frequently request. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Ontario Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who don't have the budget to assemble and manage an internal Help Desk but who require quick communication with a reliable Help Desk with proficient phone assistance as well as the technical depth to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk or enhancing your established organization, evaluating or modifying Help Desk software to meet the particular requirements of your company, or adding occasional phone support staff to work with your existing Help Desk resources to handle high-demand situations such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned network experts provides your clients in Ontario or anywhere in the state of California instant assistance from an efficient network service resource with years of background delivering phone support and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a key driver of company success, and Progent's goal is to solve instead of simply track IT problems.
Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff offers remote advanced engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and MS Office Excel. To find out additional information about Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac professionals can promote the imaginative facets of Macintosh computing by providing remote help services and education in graphics, sound, and video. Progent's consultants can provide help in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures such as capturing or digitizing audio/video or integrating an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Ontario, or anywhere in the state of California, online network and server monitoring support based on Microsoft Operations Manager network monitoring, adapted by Progent to fit your environment so your network maintenance is proactive and automated. By detecting looming problems before they expand into downtime, system monitoring can avoid disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that support multiple platforms.
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services