For small companies located in Ontario California, Progent provides technical support for networks based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the services of CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support services represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of information system issues quickly. This reduces direct costs since solutions take up a smaller number of chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike many remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing do away with scenarios where quick repairs somehow end up as big tabs. Progent's penchant for dealing with problems quickly translates into your business saving cash.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies which permit the maximum level of effectiveness for remote help and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to communicate with your network remotely without compromising corporate security.
Progent's proprietary customer support reporting system maintains detailed documentation of all service that Progent's customers have been provided. Progent's authorized engineers have access to the details of support rendered to each client by any Progent consultant. This history of trouble tickets and fixes is organized as an easily exploitable proprietary database that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional massive technical databases and allow quick response from vendors' internal product engineers with the result that Progent's remote service specialists are able to determine optimal solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Ontario California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's online network support professionals offer credentials in a comprehensive set of products and technologies. This wide range of capability allows Progent's engineers to resolve almost any emergency likely to occur in a small company information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.
To support companies with multi-OS environments, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support provided by Progent to companies in Ontario include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of information technology including system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy management, and migration from older applications to current Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help for troubleshooting anomalies within UNIX/Linux networks based on leading variants of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and validates an individual's technical skills at the master level. CCIEs can deal with the most complex challenges encountered in network infrastructure design, integration, maintenance, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs provide excellent value because their deep expertise enables them to fix the most complex problems quickly. In many instances, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few service organizations make CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get urgent help for complex network issues that are hurting worker efficiency but are outside the experience of your ordinary network maintenance resources. Progent's Cisco-qualified CCIE consultants can connect to your environment using sophisticated remote support tools to perform quick, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's market leading selection of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Support
Progent's Microsoft-expert online support professionals offer computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISM and CISSP network security consultants can provide a variety of security services to enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help you to recuperate rapidly following a serious breach. Security solutions offered by Progent cover comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; setting up firewalls; building safe architectures for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses often need. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Ontario California Business Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Call Center service options for small organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are intended for small businesses who don't have the money or time to support an internal Help Desk Call Center but who require fast access to an effective Help Desk with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or revamping your established organization, selecting or customizing Help Desk Call Center software products to handle the special needs of your business, or providing temporary phone support personnel to reinforce your in-house Help Desk resources to handle unusually busy situations like software transitions, major updates, or installing new applications.
Progent's Call Center staff of seasoned information technology consultants offers your workers in Ontario California quick contact with an efficient support group with extensive background delivering telephone-based help and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a key enabler of company performance, and Progent's aim is to resolve and not merely annotate technical issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff can supply online and in-depth engineering expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft business applications such as CRM, Microsoft Project, Word, and MS Excel. To learn additional information on Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can promote the imaginative components of Macintosh systems by offering phone-based consulting support and education in graphics, sound, and video. Progent's consultants can provide assistance in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio or video or integrating an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Ontario California online network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer support is proactive and automated. By exposing possible issues before they expand into full-scale emergencies, automated monitoring can ward off stressful and costly service failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a combination of OS platforms.
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire