For small companies in Ontario or anywhere in California, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage because they have the real-world background and the sophisticated tools to solve the majority of network problems quickly. Efficient support reduces direct costs because solutions take up a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in incidental costs by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with scenarios where fast repairs somehow end up as substantial invoices. Progent's skill at solving problems efficiently results in your company saving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes that allow the maximum level of effectiveness for online engineering help and repair for small and midsize company information systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to communicate with your network remotely without violating corporate security.
Progent's advanced customer support reporting application stores extensive documentation of the support that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help rendered to every Progent client by any engineer. This database of issues and responses is structured as an easily accessible proprietary database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to find the best solutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Ontario or anywhere in California or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's online technical service professionals have certified skills in a comprehensive array of products and technologies. This broad range of technical skills enables Progent's engineers to resolve practically any crisis likely to crop up in a small or midsize business information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-OS networks, Progent also offers the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based support available from Progent to companies in Ontario and throughout the state of California include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology such as network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from older applications to current Windows or Linux-based environments. Progent's group-oriented approach to solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent online help for resolving anomalies affecting UNIX/Linux networks based on popular variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs know how to resolve the most intractable issues occurring in network infrastructure design, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs represent an exceptional value because their deep expertise permits them to find solutions for even the most complex problems quickly. In typical instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few service providers make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive urgent assistance for severe network problems that are impacting worker productivity but are beyond the comfort zone of your local IT maintenance personnel. Progent's CCIE consultants can tie into your network via advanced on-line troubleshooting tools to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support engineers offer computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint 2019 planning and configuration,
Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of remote PC desktop support such as Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and ISSAP network security engineers offer a variety of security solutions that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your company to recuperate rapidly after a serious breach. Security services available from Progent cover in depth network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile communication; guarding your messaging system against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for contract projects that small businesses frequently request. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables clients to complete major projects economically and on time. Progent's special online consulting services include:
How Your Ontario Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center programs for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are a convenient solution for small organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who require fast communication with a dependable Help Desk Call Center with professional phone support plus the available expertise to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Help Desk Call Center application software to address the special requirements of your business, or providing temporary online personnel to work with your internal Call Center team during unusually busy situations such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in Ontario or anywhere in the state of California rapid communication with an effective technical support group with substantial experience delivering phone support and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a key driver of business productivity, and Progent's goal is to fix and not simply document technical problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team provides online and in-depth consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft business applications including CRM, MS Project, MS Word, and Microsoft Excel. To learn more information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the artistic aspect of Macintosh systems by providing remote consulting services and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio/video or putting together an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Ontario, or anywhere in the state of California, remote computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your network maintenance is proactive and automated. By anticipating looming trouble spots before they result in full-scale emergencies, remote monitoring can ward off inconvenient and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems powered by a mix of OS platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive, Suite 300
||Anaheim Network Support Services
||468 N Camden Dr. #200
Beverly Hills, 90210
||Beverly Hills Network Support Services
||2102 Business Center Dr
||Irvine Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, 90266
||Manhattan Beach Network Support Services
||27201 Puerta Real, Suite 300
Mission Viejo, 92691
||Mission Viejo Network Support Services
||Ontario Airport Center, 337 N. Vineyard Avenue, Suite 400
||Ontario Network Support Services
||1055 E Colorado Blvd, 5th Floor
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, 91403
||Sherman Oaks Network Support Services