For small businesses in Ontario or anywhere in California, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's remote support engineers represent exceptional value due to the fact that they have the practical experience and the advanced technology to solve the majority of network issues rapidly. This lowers immediate expenses because solutions accumulate a smaller number of billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves even more in incidental expenses by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical remote service firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where speedy. minor solutions somehow turn into big bills. Progent's skill at handling technical issues efficiently translates into your business saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested processes that permit the maximum degree of efficiency for remote technical support and repair for small company IT networks. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to connect to your company's system remotely without breaching corporate security.
Progent's highly evolved customer support reporting application maintains extensive records describing the support that Progent's clients have received. Progent's authorized consultants have access to the records of all help provided to every Progent customer by any Progent engineer. This archive of trouble tickets and repairs is stored as a readily retrievable internal knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other massive technical support databases and permit priority response from vendors' internal support staff with the result that Progent's online service experts are able to come up with the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Ontario or anywhere in California or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote support experts offer certified skills in an extensive array of technologies. This breadth of IT skills enables Progent's engineers to address virtually any emergency that may crop up in a small or midsize company network. Certificates earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-OS networks, Progent also offers access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to customers in Ontario and throughout the state of California include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide range of information technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and simplified administration, and transitioning from older applications to current MS Windows or Linux-based solutions. Progent's team-based approach to resolving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency remote help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- RedHat Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and indicates a person's technical skills at the expert level. Cisco CCIEs can handle even the most intractable challenges associated with network infrastructure planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network management tools and developing alternate approaches or locating program updates. Cisco CCIEs offer exceptional value since their broad expertise permits them to fix even the most complex problems rapidly. In typical cases, less qualified service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few support providers make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast phone access to a CCIE so you can receive timely support for severe network issues that are crippling worker efficiency but are not within the scope of your regular computer maintenance group or consultant. Progent's CCIE support experts can connect to your environment by means of sophisticated remote troubleshooting tools to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular family of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service experts can provide computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Experts
Progent's certified CISM and CISSP security consultants offer a variety of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recuperate quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile communication; protecting your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help businesses of any size connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize physical resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for special projects that small companies often need. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Ontario Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are ideal for small companies who lack the money or time to create an internal Help Desk Call Center but who require fast response from an effective Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent addition to your current Call Center resources. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve complex network problems, or be ready in overflow instances when your ordinary service providers are swamped.
Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or revamping your current organization, evaluating or modifying Call Center software products to meet the special demands of your company, or adding temporary online personnel to supplement your existing Help Desk Call Center team to handle high-demand situations such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk team of seasoned network professionals gives your computer users in Ontario or anywhere in the state of California quick communication with a large technical support group with substantial experience delivering phone support and remote repair service for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a solid contributor to company productivity, and Progent's target is to solve rather than just report IT problems.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and Excel. To find out more about Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac computing by providing remote help support and education in imaging, audio, and video. Progent's consultants can provide assistance in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio/video or integrating an audio/video production facility.
Remote Network Monitoring Support
Progent can provide businesses in Ontario, or anywhere in the state of California, remote network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your network support is proactive and automated. By exposing looming issues before they result in network outages, system monitoring can minimize stressful and costly information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks powered by a variety of platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services