For small and midsize businesses located in Ontario California, Progent offers technical support for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote support services offer exceptional value due to the fact that they have the practical background and the advanced technology to resolve the majority of network issues quickly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online help is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many remote service organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with scenarios where fast solutions manage to end up as large invoices. Progent's penchant for disposing of problems efficiently results in your company saving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of customized tools and proven processes that permit the highest level of efficiency for online technical support and repair for small company information systems. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your network remotely without compromising corporate security.
Progent's highly evolved service database application keeps comprehensive records describing the service that Progent's clients have received. Progent's team service personnel have access to the details of all help provided to every customer by every engineer. This archive of trouble tickets and resolutions is organized as an easily accessible proprietary knowledge base that enables Progent's remote support engineers to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Ontario California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical service engineers possess certified skills in a comprehensive set of technologies. This broad scope of IT skills allows Progent's engineers to address virtually any emergency that may take place in a small business information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To support businesses with mixed-platform networks, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote technical services provided by Progent to customers in Ontario include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of information technology such as network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing problems within UNIX/Linux systems based on popular versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and certifies an individual's network technology knowledge at the master level. CCIEs know how to deal with the most complex problems occurring in network design, installation, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs offer excellent value since their broad experience permits them to fix even the most complex problems rapidly. In typical cases, less qualified consultants can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes.
Few service organizations make CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone contact with a CCIE so your company can receive urgent support for serious network infrastructure problems that are lowering worker productivity but are beyond the scope of your local IT maintenance providers. Progent's CCIE consultants can tie into your computer system by means of sophisticated on-line troubleshooting technology in order to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Experts
Progent's Microsoft-premier remote service experts can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full array of online desktop services including Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP and ISSAP network security engineers can provide a range of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your company to recover quickly following a damaging penetration. Security support services offered by Progent cover in depth security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; installing firewalls; designing safe techniques for remote and mobile communication; securing your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine local IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies frequently request. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Ontario California Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk services are ideal for smaller businesses who lack the resources to create an in-house Help Desk but who require fast response from a dependable Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your established one, selecting or enhancing Help Desk software products to address the particular demands of your company, or providing temporary online personnel to reinforce your internal Help Desk team during demanding situations such as software transitions, mass updates, or installing new business software.
Progent's Help Desk staff of veteran network consultants gives your customers in Ontario California instant access to a large network service group with substantial experience delivering telephone-based consulting and remote repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a solid contributor to company success, and Progent's target is to resolve instead of simply annotate technical issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff provides online advanced consulting expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Excel. To read more on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the creative facets of Mac environments by providing phone-based consulting support and education in graphics, audio, and video. Progent's consultants offer expertise in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio or video or establishing an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Ontario California online computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your network maintenance is proactive and automated. By uncovering emerging problems before they grow into crashes, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate a combination of operating systems.
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire