For small and midsize businesses located in Ontario California, Progent offers technical support for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote support services offer exceptional value due to the fact that they have the practical background and the advanced technology to resolve the majority of network issues quickly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online help is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many remote service organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with scenarios where fast solutions manage to end up as large invoices. Progent's penchant for disposing of problems efficiently results in your company saving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of customized tools and proven processes that permit the highest level of efficiency for online technical support and repair for small company information systems. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your network remotely without compromising corporate security.
Progent's highly evolved service database application keeps comprehensive records describing the service that Progent's clients have received. Progent's team service personnel have access to the details of all help provided to every customer by every engineer. This archive of trouble tickets and resolutions is organized as an easily accessible proprietary knowledge base that enables Progent's remote support engineers to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Ontario California or to learn additional information about Progent's online support programs, call Progent at
Phone-based Network Support Services Offered Progent
Progent's phone-based technical service engineers possess certified skills in a comprehensive set of technologies. This broad scope of IT skills allows Progent's engineers to address virtually any emergency that may take place in a small business information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To support businesses with mixed-platform networks, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote technical services provided by Progent to customers in Ontario include:
Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing problems within UNIX/Linux systems based on popular versions of UNIX including:
Progent in addition offers a full array of online desktop services including Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
Progent’s Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your established one, selecting or enhancing Help Desk software products to address the particular demands of your company, or providing temporary online personnel to reinforce your internal Help Desk team during demanding situations such as software transitions, mass updates, or installing new business software.
Progent's Help Desk staff of veteran network consultants gives your customers in Ontario California instant access to a large network service group with substantial experience delivering telephone-based consulting and remote repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a solid contributor to company success, and Progent's target is to resolve instead of simply annotate technical issues.
Progent's Apple Mac consultants can nurture the creative facets of Mac environments by providing phone-based consulting support and education in graphics, audio, and video. Progent's consultants offer expertise in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio or video or establishing an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Ontario California online computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your network maintenance is proactive and automated. By uncovering emerging problems before they grow into crashes, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate a combination of operating systems.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
City | Address | Phone | Link |
Ontario | Ontario Airport Center, 337 N Vineyard Avenue Suite 400 Ontario, CA 91764 United States |
(909) 687-2199 | Ontario Network Support Services |
Riverside | 3610 Central Ave, Suite 400 Riverside, CA 92506 United States |
(951) 900-8770 | Riverside Network Support Services |
San Bernardino | 473 E. Carnegie Drive, Suite 200 San Bernardino, CA 92408 United States |
(909) 543-0600 | San Bernardino Network Support Services |