For small and midsize companies in Ontario California, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote support services offer excellent leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support reduces direct expenses since service calls take up a smaller number of billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves even more with indirect expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike many remote support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate situations where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for solving technical issues efficiently translates into your business conserving money.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested methodologies which allow the highest level of effectiveness for online engineering help and troubleshooting for small business IT networks. Progent provides protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to interface to your company's environment without violating network security.
Progent's advanced customer support reporting system stores extensive records of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of services delivered to each client by every engineer. This archive of trouble tickets and responses is structured as a quickly retrievable proprietary knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote service experts are able to find optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote services in Ontario California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's remote support experts have credentials in an extensive set of technologies. This broad scope of capability enables Progent's engineers to manage practically any emergency that may take place in a small business information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help clients with mixed-operating system networks, Progent also provides the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services Offered by Progent to clients in Ontario include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad range of computer technology such as system architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and validates a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with the most complex challenges surrounding network infrastructure design, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs represent an exceptional value since their deep experience permits them to solve even the most complex problems quickly. In common instances, less qualified service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so you can receive timely assistance for serious network problems that are lowering worker productivity but are beyond the comfort zone of your local IT service personnel. Progent's CCIE support experts can communicate with your environment via state-of-the-art on-line support technology in order to perform fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-expert remote service experts offer computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of remote desktop support and troubleshooting services including Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP and ISSAP network security engineers can provide a range of system protection solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your company to clean up rapidly following a damaging penetration. Security services available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; installing firewalls; designing safe techniques for off-site and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize local resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses often need. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Ontario California Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk service options for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk services are ideal for smaller companies who lack the resources to build and maintain an in-house Help Desk but who need quick response from an efficient Help Desk with proficient telephone assistance plus the available expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading PSA platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center software to meet the special requirements of your business, or adding temporary online staff to supplement your in-house Help Desk resources to deal with demanding scenarios such as software migrations, major updates, or installing new business software.
Progent's Help Desk staff of veteran information technology professionals offers your clients in Ontario California instant contact with an effective network service resource with substantial experience offering phone help and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's target is to solve and not merely report network problems.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Team can supply online and in-depth consulting expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications including CRM, Microsoft Project, Word, and Excel. To read more information on Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac experts can promote the artistic components of Apple Mac environments by offering remote consulting support and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio or video or putting together an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Ontario California online network monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By spotting potential issues before they evolve into crashes, automated monitoring can head off stressful and costly service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a combination of OS platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire