For small companies located in Ontario or anywhere in the state of California, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's remote technical support services offer exceptional leverage because they are equipped with the practical experience and the advanced technology to solve most network issues rapidly. Efficient support lowers direct expenses since solutions take up a smaller number of billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with incidental costs by reducing or avoiding system downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted executives.
Progent's pricing model for online help is designed to get the most out of your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's penchant for disposing of technical issues efficiently translates into your business conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a set of optimized tools and proven processes which allow the maximum level of effectiveness for remote consulting and troubleshooting for small business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the consultants of Progent's remote service group to connect to your network remotely without breaching system security.
Progent's sophisticated service database system keeps thorough documentation of the service that Progent's clients have been provided. Progent's team consultants have access to the specifics of all help delivered to each customer by every Progent engineer. This history of issues and resolutions is stored as a quickly exploitable internal database that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft permit access to additional extensive support databases and allow priority access to vendors' in-house support staff so Progent's online service experts are able to find optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Ontario or anywhere in California or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's phone-based technical support experts have credentials in an extensive set of products and technologies. This wide range of capability allows Progent's consultants to manage virtually any problem that may take place in a small or midsize business information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services provided by Progent to clients in Ontario and anywhere in the state of California include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide array of computer technology such as network architecture, email solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for diagnosing anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs can resolve even the most intractable problems encountered in network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs provide excellent cost-effectiveness since their broad expertise permits them to resolve the most intractable problems quickly. In many instances, less qualified service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting organizations make CCIEs available to help small and mid-size businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can get urgent assistance for severe network issues that are crippling business efficiency but are not within the experience of your local IT service resources. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of sophisticated on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN technology.
Authorized Windows Expertise
Progent's Microsoft-expert remote service professionals can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 planning and integration,
Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of online PC desktop support services such as Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Engineers
Progent's certified CISSP and ISSAP security consultants can provide a variety of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recuperate quickly after a serious penetration. Security consulting services available from Progent cover in depth network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile communication; guarding your email infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies frequently need. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Ontario Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are designed for smaller organizations who lack the budget to create an in-house Help Desk Call Center but who require quick access to an effective Help Desk with professional phone support as well as the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or revamping your existing organization, selecting or enhancing Help Desk application software to address the special demands of your company, or providing occasional phone support staff to work with your internal Call Center group to handle high-demand events such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center staff of veteran information technology consultants offers your clients in Ontario or anywhere in the state of California immediate contact with an effective technical support group with substantial background delivering phone consulting and remote troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a solid driver of business efficiency, and Progent's aim is to fix instead of simply annotate technical problems.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth consulting support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and education for popular Microsoft applications such as CRM, Office Project, Microsoft Word, and MS Excel. To find out more information about Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the imaginative elements of Macintosh systems by delivering remote help services and training in imaging, audio, and video. Progent's support professionals can provide assistance in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures such as capturing or digitizing audio/video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Ontario, or anywhere in the state of California, remote network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they grow into downtime, proactive monitoring can ward off disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services