Ontario Offsite Workforce Integration Consulting
IP Voice Systems Consulting Services
Expanding your telecommuter workforce may have a significant impact on IT infrastructure, security, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Ontario company to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and returns top business value. Progent offers support services that go from as-needed expertise for helping you over occasional IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can help Ontario, California businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, data security, backup/restore solutions, and unified management.
VoIP Integration for Teleworkers
Extending the company PBX system to include remote users is critical to maintaining a productive work-at-home solution. A broad range of cloud-centric VoIP platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can assist organizations of any size to plan or maintain a remote VoIP environment that delivers the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to assist businesses tune their current Cisco VoIP environments to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media software used across the network. CUCM manages other combined media services like unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's CUCM expertise, see CUCM consultants.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can assist your company to support your current CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other older IP voice products, refer to Cisco CallManager consulting.
- Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to work with these VoIP solutions and provide as-needed configuration and debugging expertise.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Ontario, California business, call
An index of content::
MCSE Expert Certified Technology Consulting Services Virtual Support Desk
Virtual Service Desk Remote Support Services
Progent's Computer Helpdesk Outsourcing Services for desktop support are designed specifically for small businesses who require fast availability of a Help Desk Call Center with expert telephone support and full escalation capability but who have to work within a limited network support budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Helpdesk Software Selection and Integration.
802.11x Wi-Fi Site Survey Consulting Services
Wi-Fi RF Spectrum Analysis for Wi-Fi Computer Consultant
Progent’s Wireless Site Survey assists you to design and install a wireless LAN customized for your facilities, offering you a WLAN that has the coverage, performance, capacity, QoS, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service.
On-site Support Altaro VM Backup and Hyper-V
Altaro VM Backup and vCenter Online Technical Support
Altaro VM Backup provides small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure storage. Top capabilities include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as short as five minutes for reducing your exposure to data loss, advanced encryption, item-level restore options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for VMware vCenter for handling large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live VMs with zero downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to help you to design, install, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup software.
Citrix NetScaler Support and Setup
Citrix XenDesktop virtual desktops Support Outsourcing
For desktop virtualization, Progent can provide the support of a Citrix-certified XenDesktop expert who can assist your company to plan a XenDesktop environment that improves the strategic impact of your IT network; integrate XenDesktop technology with your servers, user computers, and printers; upgrade your older desktop virtualization software to current releases of XenDesktop; and deliver comprehensive online technical support. Progent can also instruct your network managers to adhere to best practices to maintain XenDesktop efficiently.
Microsoft LCS Server 2007 Online Technical Support
Support and Integration Microsoft LCS Server 2007
Microsoft Office Communications Server provides Instant Messaging and Real Presence as part of a scalable, world-class package featuring advanced protection, seamless compatibility with additional Microsoft software, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers lower costs and elevated operational efficiencies, enhanced worker output, and better IP protection. MS Office Communications Server 2007 has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's certified unified communications consultants can provide remote and on-premises support and troubleshooting help for your Office Communications Server environment and can help your organization to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and carry out an efficient upgrade that will add significant strategic value to your IT system
Professionals NetApp Clustered Data ONTAP
NetApp MetroCluster Troubleshooting Engineers
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering with replication to provide rapid, zero data loss disaster recovery between sites that are as far as 300km apart from each other. Progent's team of veteran IT consultants can assist your business to plan, configure, manage, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your functional requirements and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing guidance with tasks like assigning disk pools and shelf IDs, arranging plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your disaster recovery system to verify adherence with information assurance standards and government requirements.
School District Exchange Professional
Consultancy Small Government
Progent has extensive experience providing a broad range of online IT support and emergency troubleshooting services to local governments and schools across the United States. Progent is one of the industry’s pioneers in providing advanced remote network consulting and has provided IT support to clients in all 50 states. Online support saves travel costs and solves problems more quickly than on-premises service calls.
Lync Server 2013 Persistent Chat Technology Professional
Lync Server 2013 Specialist
Progent's Microsoft-certified consultants can help your company to evaluate the value of Microsoft Lync Server for your business and can assist you to plan and carry out a deployment of Lync Server that unifies the management of Instant Messaging and Presence and increases the output of your in-house staff, at-home workers, and mobile workforce. Progent can in addition help your company to perform an efficient upgrade to Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, integrate Lync Server 2010 with Microsoft Exchange, SharePoint Server, and SQL Server, show you how you can run Microsoft Lync Server to improve the collaborative functions of MS Office programs, and provide training and ongoing support for Microsoft Lync Server 2010 and other Microsoft platforms.
Best Aironet 802.11ac AP Upgrade Engineer
Aironet Wave 2 Wi-Fi AP Setup and Support
Progent's Cisco CCIE Wi-Fi infrastructure experts offer online or on-premises configuration and debugging support to assist your organization to design, implement, upgrade, optimize, administer and debug Aironet wireless access point deployments of any size or topology. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi environment with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity solution that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and setup of Aironet wireless APs to work with your unique workplace layout, construction, and anticipated network traffic.
Microsoft Forefront TMG 2010 Support
Support Outsourcing Forefront TMG 2010
Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a centrally managed Internet gateway that acts as a single-server platform for a variety of security functions such as an multi-layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Forefront TMG 2010 includes advanced web security logging and reporting features, permits custom reports powered by SQL Server, works with Active Directory to streamline authentication, and can be installed as a virtual machine to lower costs and improve recoverability. Progent's Microsoft consultants can help your company to design and carry out test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Microsoft Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent can also help you to upgrade smoothly to Forefront TMG 2010 from ISA Server.
Microsoft Exchange Server 2016 Upgrade IT Services
Online Troubleshooting Exchange 2016 Mailbox migration
Progent can assist you in all facets of your migration to Microsoft Exchange 2016 such as designing HA system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Remote Consulting Microsoft SMS Server
SMS Migration Remote Technical Support
Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-based systems via introducing Feature Packs. Feature Packs reduce the net operational expense of managing and deploying software products by making it simpler to install system images, manage mobile devices, and run management utilities. In addition to advising you about techniques to save management costs by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT tasks that cover processes that Feature Packs are intended to streamline. Progent's migration and upgrade services can minimize spending and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can show you how to develop efficient procedures and policies to manage PDAs and smart mobile communication devices so your field force stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security plan that includes policies, processes and IT products to keep your IT computer system protected.
On-site Technical Support Services Documentation
Engineer Tracking Service Costs
Progent uses a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every consultant to every customer. The discipline of documenting and organizing support records results in more effective support and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Microsoft System Center Operations Manager Support and Help
Operations Manager Online Help
Small to middle size companies can now get all the advantages of System Center Operations Manager and also have fast access to Progent’s Microsoft certified IT support professionals. With Progent's economically priced IT support packages, mid-size organizations can select a basic co-sourcing package built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports Operations Manager to provide small and midsize company information systems world-class reliability, protection and productivity.
Engineers Virtual Server
Virtual Server Specialist
Server growth wreaks havoc on network budgets and administrative resources. Server reduction through a virtual infrastructure offers lower TCO of hardware and quicker ROI, more leveraged use of physical computers, streamlined operations, enhanced system uptime, and easier manageability. Typical usage scenarios for virtual machines include hardware consolidation, economical hosts for line-of-business legacy software running on outdated operating systems, and inexpensive isolation of program development or evaluation environments from production systems.
Cybersecurity Company Network Traffic Analysis
Security Consultancies GIAC Certified Information Assurance
GIAC was founded in 1999 to certify the skill of computer security professionals. GIAC certifications are acknowledged by businesses and institutions all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants can provide support for any of the network security disciplines addressed under GIAC accreditation including auditing network security mechanisms, security incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.
Windows Server Essentials Upgrade Consultants
Professional Windows Server Essentials and Exchange
Windows Server 2012 R2 Essentials is a value-priced, versatile OS that enables small organizations to make the move from the older stand-alone in-house datacenter to the modern hybrid computing model that combines both local and virtualized cloud-based software and infrastructure. Progent's consultants offer budget-friendly online consulting and troubleshooting for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to assess the possible business advantages of migrating to Essentials and adopting a hybrid on-premises/cloud model for your network ecosystem. Progent can provide comprehensive project management support to help you design and carry out an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent also offers continuing consulting, troubleshooting, and customized training.
Online Support Services Teleworker IP Voice
Immediate Online Support Services Teleworker VoIP
Progent can help small and medium-size companies to implement VoIP platforms to give their telecommuters the advantage of transparent extensions of the company phone network.
Microsoft AD Professional
24-7 Windows Active Directory Support and Setup
Windows Enterprise Directory demands significant practical experience to integrate efficiently across an enterprise. Progent’s Microsoft Premier engineers are experienced in designing, deploying, and maintaining sophisticated Microsoft Enterprise Active Directory projects. Progent’s fields of proven competence with Windows Server Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, cleaning up legacy legacy software configuration objects in production Active Directory environments, and repair of unsuccessful installations of Active Directory and Active Directory-associated programs.
Microsoft Hyper-V 3.0 Setup and Support
Virtual Server Administration Website Technology Consulting Services
Widows Server 2012 R2 Hyper-V improves virtualization in key areas such as multitenancy, agile network infrastructure, cloud support, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your business to benefit from Hyper-V to deploy and manage virtual servers to cut network costs and enhance availability.
California Consultant Services
Small Business IT Outsourcing Firm Indiana
Progent’s National Support Center offers nationwide remote troubleshooting for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified service experts offer telephone help and remote secure network access to troubleshoot and resolve technical problems rapidly and economically. The breadth of technical expertise represented by Progent's staff of nationwide support engineers allows Progent to escalate even the toughest network issues to qualified specialists as required.
Cisco Virtual Private Network Integration Support
24/7 Remote Access Support and Help
Cisco's security and remote connectivity solutions for small to mid-size businesses represent a complete array of manageable security products to help you safeguard your wired and wireless network infrastructure. Cisco's VPN product family includes switches, firewalls, and Virtual Private Network solutions. Progent's expert staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that fit most closely with your corporate objectives.
Microsoft Exchange Setup and Support
24 Hour Microsoft Exchange 2007 Engineers
Progent's expert consultants can show you how to define and implement a smooth in-place Exchange Server 2007 migration strategy that minimizes network downtime, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multiple server or multi-location migrations, Progent has the experience to finish your move quickly and affordably. Progent's Microsoft Exchange 2007 support, repair, and design services include expertise with the integration of third-party add-ons to Exchange Server 2007 and the creation of unified messaging implementations based on Exchange 2007 Server.
QuarkXPress Training
Class Photoshop CS5
Progent's Apple Mac experts can support the creative facets of Macintosh computing by offering consulting services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.
ISA 2004 Integration Services
Internet Security and Acceleration Server Online Consulting
Progent's certified Forefront Threat Management Server 2010 and ISA Server 2006 experts can help you to plan, install, and manage an implementation of Forefront Threat Management Server 2010 or ISA Server 2006 on your network that delivers the firewall protection, speed and ease-of-use that your company requires.
Computer Consultant Microsoft Exchange 2000 Upgrade
Exchange 2000 Server Upgrade Support
Progent is among the most qualified network support companies for creating e-mail solutions based on Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive the full benefits of Exchange 2000 under common scenarios such as updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Network Consultants Remote Server Management
Automated Server Monitoring Information Technology Consulting
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity.
Microsoft Certified Expert Exchange 2013 Security Support Services
Technology Consulting Exchange 2013 Configuration
Exchange 2013 includes significant enhancements to the functionality of its predecessor Exchange Server 2010 and delivers important new features plus a redesigned architecture. These enhancements favorably impact key facets of IT such as manageability, high availability (HA), security and compliance, cost of ownership, teamwork, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential business benefits of upgrading to Exchange 2013, design a cost-effective test and rollout strategy, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable online support and management for Exchange 2013.
Support Postini MSP
SMTP Computer Support Companies
Progent's Microsoft-certified experts have two decades of experience providing e-mail and unified email/telephony solutions for businesses. Progent offers affordable Exchange Server support services to strengthen email security and virus protection, provide high availability email, and facilitate remote and wireless email connectivity. Progent’s Microsoft Exchange consulting and support services can assist you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Exchange software such as Exchange 5.5 to Microsoft Exchange Server 2010.
Enterprise Windows 2000 Security Consulting Company
24-7 Network Architecture System Consulting Services
For large organizations, Progent can leverage internal IT groups by providing extensive background in supporting critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branches, Progent can act as a transparent nearby supplement of enterprise IT management. Progent’s enterprise support services include company-wide security, online branch office support, network architecture, Sarbox compliance, project planning, and world-class support for multi-site network environments powered by Enterprise Windows 2000. Progent can provide on-site consultants and specialists to help with a site relocation or office move, or a network architect to assist with building or utilizing an Internet Data Center or Hosting Facility.
Linux Network Monitoring Specialists
Technology Professional Linux Network Monitoring, Nagios and MRTG
Network monitoring ordinarily involves observing a system's resource usage to help identify throughput bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that run under Linux and can be deployed to monitor multi-OS networks where Linux and Windows coexist. Progent's network support engineers can help you take advantage of both these tools to optimize and troubleshoot your network. Progent's Linux support professionals provide small businesses and developers assistance with managing and servicing UNIX and Linux systems that work with Microsoft-based products.
Antispam Design and Installation
Consulting Anti-Spam
Email Guard by Postini offers constantly upgraded spam and virus blocking, data filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and service firm. If your organization is too small to purchase for a regular Postini license, you can still get the use of Postini’s Perimeter Manager technology via Progent’s E-Mail Guard spam filtering and anti-virus aggregation offering. Progent’s certified email security consultants can help you develop an email safety plan that features antispam and virus defense technologies and policies.
Technology Professional network asset documentation management
Consulting IT documentation management
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it.
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