Enlarging your telecommuter workforce can have a significant impact on network infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Ontario company to pick the right tools and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent can provide support services ranging from as-needed guidance for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Ontario, California companies to succeed with any facet of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, data security, data protection solutions, and centralized management.

IP Voice Solutions for Remote Workers
Extending the corporate PBX system to accommodate remote users is vital to maintaining a productive work-at-home solution. A variety of cloud-based digital PBX platforms are popular with SMBs to server remote users. Many larger organizations depend on Cisco's modern or legacy products for IP voice solutions. Progent can assist organizations of all sizes to design or maintain a remote VoIP environment that provides the flexibility, convenience and security required for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to help businesses optimize their current Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed throughout the network. CUCM manages other mixed media services such as messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help you to support your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to support these solutions and provide on-demand configuration and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Ontario, California business, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent's Microsoft-certified consultants can assist your business to prepare for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older change management solution or assist you to modify your existing SCCM 2012 environment to accommodate your changing IT needs. In addition, Progent can help you to build an infrastructure that takes full advantage of SCCM 2012 by providing advanced consulting support for related Microsoft platforms including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks.

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    Top IT Consulting Service Database

    Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every staff member to each client. The practice of documenting and organizing support activity results in more efficient service and avoids a variety of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

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    Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer tools make it possible to create custom mission-critical programs and eCommerce solutions that operate transparently with Dynamics GP Software. Progent's Dynamics GP management reporting consultants can show you how to design reports that let you analyze your business more effectively, turning uncooked information into useful insights into your business.

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    Nexus series switches are intended to provide the speed, scale, dependability, virtualization support, capacity, data protection and ease of management required to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide online and onsite consulting services to assist your business to design an optimal network architecture, build pilot systems to confirm your switching solution, install and configure Nexus switches, define and implement effective policies, perform security and compliance assessments, configure advanced monitoring, fully utilize resources by means of virtualization, troubleshoot switching and routing problems, optimize performance, plan for expected growth, and set up the powerful fault-tolerant capabilities incorporated into Nexus family of switches. Progent's consultants can also assist you to upgrade efficiently from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus switches.

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    Progent's Cisco-certified CCIE networking experts can help you to set up, manage, update, tune and debug Cisco Catalyst switches. Progent can also help you to enhance the security of Catalyst switches and migrate efficiently from outdated switches to modern devices.

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    Progentís high availability inter-site connectivity and 24x7 network infrastructure professionals can help small organizations create non-stop Interoffice connectivity by means of fully redundant networks featuring transparent failover. Progentís CCIE engineers can plan and implement fault tolerant Inter-office networks supported by zero-downtime EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide economical non-stop interoffice connectivity.

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    Progent is one of the most qualified network support firms for creating e-mail systems based on Exchange 2000. Progent is skilled in helping small and mid-size companies get the full benefits of Exchange 2000 under typical situations such as updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.

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    Progent can assist you to design a migration to Microsoft Teams from Skype for Business and configure, administer, and troubleshoot a cloud-based or hybrid implementation of Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

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    Progentís IT outsourcing packages offer budget-friendly computer support for small companies. Whether it includes designing network infrastructure, creating an in-house Help Desk or using an outside one, deploying an updated e-mail platform, monitoring your system, or building a web-based eCommerce application, outsourcing your IT technical services can reduce expenses and minimize risks, permitting IT support budgets to increase in a more linear and controlled manner than is feasible by assembling a bulky, all-purpose internal network support organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you build a protected and robust system foundation for your vital applications based on Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.

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    Progent's certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and rollout strategies, optimize your network for local, multi-site, private or public cloud-based, and hybrid environments, educate your IT management team, create an enterprise-wide security plan, automate network administration, assist with application development, and generate and test a DR/BC plan.

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    SIP Security Integration Services

    Progent's Cisco-certified SIP integration experts can help your business to design, deploy, manage, troubleshoot and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and offer cost-effective remote or on-premises expertise to help companies to move efficiently to a modern unified communications network that delivers fast return on investment. Progent's certified Microsoft collaboration experts can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business or Lync Server for access to a SIP-based IP PSTN trunk.

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