Fast Remote Technical Support for Ontario Computer Networks
Urgent Phone Consulting for Ontario NetworksFor businesses in Ontario or anywhere in the state of California, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent value because they have the real-world experience and have access to the advanced technology needed to solve most information system issues rapidly. This reduces immediate expenses since service calls require minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you pay just for the services that you actually get. In contrast to typical online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from scenarios where fast repairs somehow end up as major invoices. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies that allow the highest level of efficiency for online technical support and repair for information networks of any size. Progent offers protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to link to your system remotely without breaching system security.

Progent's powerful technical support database application stores comprehensive records describing the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of services provided to every customer by any Progent consultant. This archive of anomalies and solutions is structured as a quickly retrievable support knowledge base that allows Progent's online support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick response from vendors' in-house support staff so Progent's online consulting specialists are able to arrive at optimal resolutions promptly.

Online technical services provided by Progent to businesses in Ontario and throughout the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete major initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want quick access to an effective Call Center with professional telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or enhancing Help Desk software to meet the unique demands of your business, or providing temporary online personnel to work with your existing Call Center group to handle demanding scenarios like software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center team of experienced network professionals provides your computer users in Ontario or anywhere in the state of California immediate assistance from a reliable network service resource with extensive experience delivering telephone-based support and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a major driver of company efficiency, and Progent's aim is to solve and not just report IT issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers online and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Ontario, or anywhere in the state of California, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so your computer support is proactive and automated. By uncovering possible issues before they grow into network outages, proactive monitoring can minimize disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that support multiple platforms.
How Your Ontario Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Ontario or anywhere in the state of California, Progent's online computer support engineers are ready to deliver expert and affordable IT help whenever your company needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access tools to repair IT problems rapidly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Ontario organization has a regular freelance support technician or maintains a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to address unexpected system crises or especially tough integration problems.

Benefits of Progent's Network Help for Offices in Ontario
Progent's remote support services enable your Ontario company to experience the advantages of timely, enterprise-grade IT support without the cost of managing a full-time IT staff. Your information system will derive added business value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    With most organizations in Ontario and throughout California, local computer service resources, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of technical problems. On the other hand, serious problems may strike when your regular resources are overstretched or absent, and some problems may involve IT products that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call support specialists give you an easy, quick, and affordable way to augment your local help and to transfer valuable knowledge to improve your ability to deal with future issues locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller offices commonly rely on independent freelance service providers. While freelance service people have smaller internal costs than big consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of backup personnel may require your business to go without help during an IT crisis. As your company expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service experts to insure your network is always available.

  • Build a Scalable Basis for Seamless Growth
    Organizations typically begin with an information architecture created on a modest budget. Without a robust framework, band-aid repairs often get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. These poorly designed environments need proper assessment, smart long-term planning, and wide IT expertise to evolve to a system infrastructure able to provide the solid foundation to meet vital business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller companies require advice and technical training to navigate through an ever more complex maze of technology options capable of promoting business growth and improving productivity. Businesses do not need a computer consultant who is trying to resell a certain vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the front lines of IT support, executing a broad variety of IT tasks for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert IT capability, but also a support engineer with proven approaches for using technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you owe only for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Companies who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.