Fast and Affordable Online Troubleshooting for Ontario California Networks
Immediate Online Technical Support for Ontario NetworksFor businesses located in Ontario California, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the services of CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced technology required to resolve the majority of network problems rapidly. This lowers direct costs because service calls require fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating network outages and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. In contrast to typical remote support organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where quick repairs somehow end up as big invoices. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-tested processes which ensure the highest degree of efficiency for remote technical support and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's computer system remotely without violating corporate security.

Progent's sophisticated customer support database application includes detailed histories of the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of services delivered to every customer by every engineer. This database of anomalies and repairs is organized as a quickly accessible internal knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service experts can find optimal solutions quickly.

Remote technical services available from Progent to clients in Ontario California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight line of network management outsourcing services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or improving your existing one, selecting or modifying Help Desk Call Center software to handle the particular demands of your company, or adding occasional phone support personnel to reinforce your existing Call Center group to deal with demanding situations such as software transitions, major updates, or installing new applications.

    Progent's Help Desk team of veteran information technology consultants offers your customers in Ontario California immediate contact with an effective support resource with substantial experience providing telephone-based support and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to company efficiency, and Progent's goal is to resolve instead of simply record network issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides online advanced consulting expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, customization, and training services, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Ontario California online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so that your network support is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into network outages, proactive monitoring can ward off disruptive and costly service failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that support a combination of platforms.
How Your Ontario Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Ontario California, Progent's online computer support engineers can provide expert and economical IT help the moment your organization requires it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve network problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Ontario organization deals with a regular freelance consultant or employs a full time organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to address unexpected system emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Companies in Ontario California
Progent's remote network troubleshooting services enable your Ontario business to have the benefits of on-call, world-class network support without the expense of managing a full-time IT staff. Your network will derive added business worth by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    With most companies in Ontario California, nearby network service resources, whether made up of outside consultants or a full-time IT staff, can resolve the majority of network problems. However, serious problems can strike when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support people. In these instances, Progent's online support specialists give you an easy, fast, and affordable way to supplement your local resources and to pass on valuable knowledge to improve your ability to resolve future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller organizations often depend on independent freelance service providers. Although freelance consultants carry smaller internal costs than larger service organizations and can afford to charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the absence of backup help may require your business to go without assistance during an IT crisis. As your company grows, network downtime and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Businesses often start with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes often get piled onto a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the business. These poorly designed systems need careful analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a network infrastructure that can deliver the solid foundation to meet vital business demands and facilitate future expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller organizations need advice and technical training to navigate through an ever more complicated maze of technology alternatives capable of accelerating business growth and improving productivity. Businesses do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, in the trenches of IT support, performing a wide variety of IT tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not just expert technical skills, but also a consultant with field-tested methods for using computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each staff member to each customer. The discipline of documenting and organizing service records allows more effective support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

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