Fast Online Technical Support for Ontario California Computer Systems
For businesses located in Ontario California, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to handle high-level security design and diagnostic issues.
Progent's remote technical support engineers offer exceptional value because they have the real-world experience and have access to the sophisticated tools required to resolve the majority of network issues rapidly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding system downtime and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical remote service organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with situations where fast repairs somehow turn into substantial bills. Progent's skill at dealing with problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which allow the highest degree of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without compromising corporate security.
Progent's proven service database application includes extensive records for all service that Progent's customers have received. Progent's team service personnel have access to the history of support provided to each customer by every Progent engineer. This database of anomalies and solutions is stored as a quickly accessible support database that allows Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast access to vendors' internal product engineers so Progent's online service specialists can determine the most efficient solutions in the least time.
Remote services available from Progent to businesses in Ontario California include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist your company with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and certifies a person's technical skills at the master level. Cisco-qualified CCIEs know how to handle the most complex issues surrounding network infrastructure planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent value because their depth of experience allows them to resolve problems rapidly. In common cases, less seasoned service providers can struggle for many hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system via the latest remote troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's market leading selection of infrastructure appliances by offering consulting services such as:
CISM and CISSP Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services to improve the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to clean up rapidly following a serious breach. Security support services offered by Progent cover in depth information security and compliance assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile connectivity; protecting your email infrastructure from spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based consulting services to cover a broad array of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in environments that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent online help resolving problems within UNIX/Linux systems based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight line of network management outsourcing services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Ontario Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progentís Help Desk sharing services allow your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center team of seasoned network consultants gives your customers in Ontario California quick assistance from a large support resource with substantial experience providing phone support and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a key driver of company success, and Progent's aim is to fix rather than just track network issues.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides remote and in-depth consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Ontario California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so your network maintenance is proactive and automated. By uncovering possible problems before they cause crashes, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a mix of operating systems.
To get in touch with Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Ontario California, Progent's phone-based computer support specialists are ready to provide professional and cost-effective IT help whenever your company needs it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Ontario company has a local independent support technician or employs an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve sudden network emergencies or especially complicated integration projects.
Details of Progent's Remote Network Support for Ontario California
Progent's online help, Internet-based repair, system security expertise, and network management services give businesses in Ontario California the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can deliver your office world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Ontario California and is also ideal for customers in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support tools, service information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are billed only for the services you receive. Progent asks for no minimum fee for phone help and requires no monthly subscription fee for services delivered during normal business hours. This saves you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers help from on-staff professionals who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, MS Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise for critical application areas. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management and Application Design
Apple Macintosh Integration
Amazon MWS Application Development
By providing a convenient centralized resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that align with the special needs of your business.
- Sophisticated Remote Access Tools
Secure remote access permits Progent's support professionals to see exactly what your customers see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive onsite service call. Effective remote access tools and expert engineers combine to allow Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Service for High Network Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-constrained offices whose workers need instant access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical background, refined support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help by the minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be forced to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to every client. The discipline of documenting and organizing support activity results in more efficient support and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.