Fast Online Technical Support for Ontario California Computer Systems
Fast Phone Consulting for Ontario SystemsFor businesses located in Ontario California, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional value because they have the real-world experience and have access to the sophisticated tools required to resolve the majority of network issues rapidly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding system downtime and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical remote service organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with situations where fast repairs somehow turn into substantial bills. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which allow the highest degree of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without compromising corporate security.

Progent's proven service database application includes extensive records for all service that Progent's customers have received. Progent's team service personnel have access to the history of support provided to each customer by every Progent engineer. This database of anomalies and solutions is stored as a quickly accessible support database that allows Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast access to vendors' internal product engineers so Progent's online service specialists can determine the most efficient solutions in the least time.

Remote services available from Progent to businesses in Ontario California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight line of network management outsourcing services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute major projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progentís Help Desk sharing services allow your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center team of seasoned network consultants gives your customers in Ontario California quick assistance from a large support resource with substantial experience providing phone support and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a key driver of company success, and Progent's aim is to fix rather than just track network issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides remote and in-depth consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Ontario California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so your network maintenance is proactive and automated. By uncovering possible problems before they cause crashes, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a mix of operating systems.
How Your Ontario Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Ontario California, Progent's phone-based computer support specialists are ready to provide professional and cost-effective IT help whenever your company needs it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Ontario company has a local independent support technician or employs an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve sudden network emergencies or especially complicated integration projects.

Details of Progent's Remote Network Support for Ontario California
Progent's online help, Internet-based repair, system security expertise, and network management services give businesses in Ontario California the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can deliver your office world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical background, refined support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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    Progent's CCIE-certified network infrastructure experts have extensive background assisting ISPs to design, deploy, manage, optimize, and troubleshoot fault-tolerant, scalable network solutions suitable for public networks.

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    Progent can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of any size. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's modern wireless controller technology.

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    Lync 2013, now called Skype for Business, enables businesses of all sizes to create a centrally managed and secure communications ecosystem that supports the modern BYOD computing model with IM, presence, web meetings with application sharing, and both IP and PSTN calling enabled for a broad assortment of desktop and handheld devices. Progent's certified Lync 2013 consultants and network architects can assist you to assess the business benefits of Lync Server 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or hybrid topology suitable for your present and long-term plans, deploy Lync Server 2013 so as to speed up your ROI, and provide live online and on-premises training to your IT staff and end users. Progent offers expertise in critical pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync Server 2013 with popular Microsoft Office and Office 365 apps such as Outlook and PowerPoint.

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    Microsoft Forefront Threat Management Gateway 2010 builds on the proven security capabilities of ISA Server 2006 and offers a easily managed Internet gateway that acts as a single-server solution for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway provides advanced web security reporting features, allows customized reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft-certified consultants can help your company to plan and execute test and production implementations; integrate Forefront Threat Management Gateway with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also help you to migrate smoothly to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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    Exchange 2013 includes significant enhancements to the functionality of Exchange Server 2010 and introduces important innovations as well as a revamped architecture. These enhancements affect key IT areas such as manageability, high availability (HA), compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient test and deployment strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote support and management for Microsoft Exchange Server 2013.

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    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data.

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    Small to middle size companies can now enjoy all the benefits of Microsoft System Center Operations Manager and in addition have quick access to Progentís Microsoft Certified IT support professionals. With Progent's affordably priced IT service packages, small businesses can select a basic Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Operations Manager to provide small business information systems world-class availability, protection, and productivity.

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