Immediate Online Help for Ontario Computer Systems
Urgent Phone Technical Support for Ontario NetworksFor companies located in Ontario or anywhere in the state of California, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the practical background and have access to the advanced tools required to resolve the majority of network problems rapidly. Efficient support lowers direct costs because solutions use up minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company saves additionally with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support experience is especially helpful in environments that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike typical online service organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor fixes manage to end up as large bills. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which ensure the maximum level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your network without compromising corporate security.

Progent's powerful service reporting system includes detailed documentation describing all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of support provided to each client by any engineer. This archive of problems and repairs is stored as a conveniently accessible proprietary database that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional extensive support knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online service experts can determine the most efficient resolutions quickly.

Online technical services provided by Progent to companies in Ontario and throughout the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all critical facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or enhancing your established organization, evaluating or customizing Call Center software products to address the special requirements of your business, or adding occasional online personnel to supplement your in-house Call Center resources to deal with demanding scenarios such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran network professionals offers your computer users in Ontario or anywhere in the state of California quick access to a dependable support resource with substantial background delivering telephone-based consulting and online diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a key enabler of business productivity, and Progent's target is to fix and not just annotate technical issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group provides online advanced engineering expertise and training in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Ontario, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your business so that your computer support is proactive and automated. By uncovering looming problems before they result in downtime, automated monitoring can ward off stressful and expensive network breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems powered by a mix of OS platforms.
How Your Ontario Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Ontario or anywhere in the state of California, Progent's phone-based computer support specialists can provide effective and affordable system help whenever your organization has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to repair IT problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Ontario business works with a local independent support technician or maintains an in-house organization that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to address sudden system emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Companies in Ontario
Progent's remote technical help services enable your Ontario organization to have the advantages of immediate, enterprise-level network support without the expense of managing an in-house IT staff. Your information system will derive added strategic value by being more available, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    For most businesses in Ontario or anywhere in California, local network service resources, whether consisting of freelance consultants or a full-time IT staff, can take care of the majority of network issues. On the other hand, IT crises can strike when local resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call service professionals offer an easy, fast, and budget-friendly way to augment your local help and to transfer valuable knowledge to increase your ability to handle downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller companies often rely on independent freelance consultants. Although independent service people carry less overhead than big service companies and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of fallback help may require your business to wait for help during an IT crisis. As your network grows, network unavailability and trouble with critical software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to insure your IT system stays available.

  • Create a Solid Basis for Seamless Expansion
    Companies often begin with an information system created on a modest budget. Without a scalable infrastructure, slap-dash repairs often get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. Such poorly designed environments need careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network infrastructure that can offer the stable foundation to handle critical business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller organizations need advice and technical training to navigate through an ever more complicated maze of technology options capable of promoting business success and improving efficiency. These companies do not need a computer consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.