Immediate Online Support for Ontario California Information Networks
For companies in Ontario California, Progent offers remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to solve most network problems quickly. This reduces immediate expenses because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company benefits even more in indirect costs by minimizing or eliminating system outages and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. Unlike many remote service companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing save you from scenarios where quick solutions somehow end up as large tabs. Progent's skill at solving technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and proven methodologies which ensure the maximum degree of efficiency for online consulting and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to interface to your system remotely without breaching system security.
Progent's proven service reporting application maintains detailed documentation describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of support provided to each client by any Progent engineer. This database of issues and fixes is structured as a conveniently searchable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft open up additional vast support databases and permit quick response from vendors' internal support staff with the result that Progent's online consulting experts are able to find the most efficient resolutions promptly.
Online support services provided by Progent to companies in Ontario California include:
Certified Windows Support
Progent's Microsoft-premier online service professionals can deliver computer system repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop consulting and support services to help your company to deploy, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and indicates an individual's network technology knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most difficult challenges associated with network design, installation, administration, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to fix problems rapidly. In common cases, less seasoned engineers can wrestle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system using state-of-the-art on-line troubleshooting tools to provide efficient, secure, and affordable diagnosis and remediation.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity devices. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist your business to recover quickly following a serious breach. Security support services offered by Progent cover in depth network security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; building secure techniques for remote and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for recovering services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a broad spectrum of information technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified management in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux environments. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Important Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Ontario Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting expertise can guide you in building an efficient new Call Center or revamping your existing one, identifying or enhancing Call Center software to handle the unique demands of your company, or adding temporary phone support staff to work with your in-house Help Desk Call Center resources during high-demand scenarios such as software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center team of experienced information technology professionals gives your clients in Ontario California instant assistance from a dependable network service group with substantial experience providing telephone-based help and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center perception as a major enabler of company performance, and Progent's policy is to fix instead of merely track IT problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team provides remote advanced engineering support and training in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Ontario California remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your network maintenance is proactive rather than reactive. By uncovering emerging issues before they grow into full-scale emergencies, automated monitoring can minimize stressful and expensive network failures. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks powered by multiple platforms.
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Ontario California, Progent's phone-based network support specialists can provide expert and cost-effective IT help the instant your organization requires it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair network problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.
Even if your Ontario company has a regular independent consultant or maintains a full time organization that know how to deal with ordinary network problems, Progentís Microsoft certified engineers can provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the experience to deal with unexpected network emergencies or particularly challenging integration problems.
Benefits of Progent's IT Support for Businesses in Ontario California
Progent's online support services allow your Ontario organization to experience the benefits of timely, world-class network support without the cost of managing a full-time IT staff. Your information system will derive added business value by becoming more available, efficient, and protected. Advantages to your company include:
- Seamless virtual extension of your local support resources
For most companies in Ontario California, nearby network service providers, whether made up of freelance consultants or an in-house maintenance staff, can handle the majority of technical problems. However, IT crises sometimes strike when your regular resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local service people. In these situations, Progent's online support experts provide an easy, fast, and economical solution to supplement your regular help and to convey useful knowledge to increase your ability to handle downstream issues in-house.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller companies often rely on individual freelance consultants. While independent service people carry smaller overhead than big consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to wait for help during an emergency. As your business grows, network downtime and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service experts to make sure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Expansion
Organizations often start with an IT architecture implemented on a modest budget. Without a scalable infrastructure, band-aid repairs can get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can impede the success of the organization. Such poorly built systems need proper assessment, smart long-term planning, and extensive technical expertise to evolve to a system architecture that can deliver the stable foundation to meet current business requirements and facilitate future expansion.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller businesses need advice and technical training to navigate through an increasingly complex maze of technology options capable of accelerating business success and enhancing productivity. These companies hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. Network support and product sales can result in a scenario where the proposed
solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align technical expertise with the real interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical knowledge, refined support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, at the front lines of network service, performing a wide range of IT projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits by the minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during regular business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick solutions so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.