Fast and Affordable Online Help for Ontario Computer Systems
Urgent Phone Help for Ontario SystemsFor businesses located in Ontario or anywhere in the state of California, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the assistance of CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers offer excellent value due to the fact that they possess the practical background and have access to the sophisticated technology necessary to solve the majority of information system problems quickly. This lowers immediate costs because service calls accumulate fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your organization benefits even more with incidental costs by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor fixes somehow turn into major invoices. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that promote the maximum degree of efficiency for remote technical support and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to connect to your computer system without breaching network security.

Progent's proven technical support database application includes comprehensive histories describing all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of all help delivered to every client by every Progent engineer. This history of trouble tickets and fixes is organized as a quickly accessible proprietary database that permits Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to find the most efficient resolutions quickly.

Remote technical services provided by Progent to companies in Ontario and throughout the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the money or time to build and maintain an internal Help Desk but who require fast communication with a reliable Help Desk Call Center with professional telephone assistance as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or revamping your existing one, selecting or modifying Call Center software products to address the special requirements of your corporation, or providing temporary online staff to work with your existing Help Desk Call Center resources during high-demand events such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced network experts provides your computer users in Ontario or anywhere in the state of California immediate communication with a large network service resource with substantial experience delivering phone support and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center the reputation as a key driver of company productivity, and Progent's policy is to solve and not simply track network issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides online advanced engineering support and training in special business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Ontario, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so that your computer maintenance is proactive and automated. By anticipating looming trouble spots before they grow into network outages, system monitoring can head off stressful and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on a mix of operating systems.
How Your Ontario Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Ontario or anywhere in the state of California, Progent's online computer support specialists are ready to provide expert and cost-effective system support the moment your company needs it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Ontario company has a regular freelance support technician or employs an in-house organization that can handle day-to-day computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the time or the knowledge to handle unexpected network emergencies or particularly challenging integration projects.

Details of Progent's Remote Network Services for Ontario
Progent's phone support, Internet-based repair, system security consulting, and system management services offer companies in Ontario or anywhere in the state of California unparalleled leverage for your support investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk Call Center support and system management, Progent's experts can provide your company world class network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT background, fine tuned support software, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 upgrades, Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits by the minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to every customer. The discipline of detailing and organizing support activity results in more efficient service and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.