Fast Online Support for Ontario Computer Systems
Fast Phone Support for Ontario SystemsFor companies located in Ontario or anywhere in the state of California, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent value because they possess the practical background and have access to the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support reduces immediate costs since service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits even more with indirect expenses by reducing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed just for the support that you actually get. Unlike many remote support companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor fixes somehow end up as big invoices. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and field-tested methodologies which allow the highest level of efficiency for online help and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to access your environment without compromising system security.

Progent's powerful customer support database system maintains detailed documentation describing the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of support rendered to each Progent customer by every Progent engineer. This database of issues and resolutions is stored as a conveniently retrievable proprietary database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical databases and allow quick response from manufacturers' internal engineering staff so Progent's online service experts are able to find the most efficient solutions quickly.

Remote support services provided by Progent to clients in Ontario and throughout the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or revamping your existing one, identifying or modifying Help Desk application software to handle the unique needs of your business, or providing temporary phone support personnel to reinforce your internal Help Desk team to deal with unusually busy events like software migrations, major updates, or installing new business software.

    Progent's Help Desk team of veteran information technology professionals gives your computer users in Ontario or anywhere in the state of California rapid assistance from a reliable network service group with extensive background providing telephone-based consulting and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a significant enabler of company success, and Progent's policy is to fix instead of simply document IT issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts staff can supply online advanced engineering support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Ontario, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so that your computer support is proactive and automated. By uncovering possible issues before they expand into full-scale emergencies, automated monitoring can ward off disruptive and costly network crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a combination of platforms.
How Your Ontario Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Ontario or anywhere in the state of California, Progent's online computer support specialists are ready to provide effective and economical IT help the instant your business requires it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair network problems rapidly while eliminating the cost and lost time associated with in-person support calls.

Even if your Ontario company relies on a regular independent support technician or employs an in-house organization that can handle typical network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to deal with unexpected system crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Businesses in Ontario
Progent's online support services allow your Ontario company to enjoy the benefits of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will acquire greater strategic value by being more reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    With most companies in Ontario or anywhere in California, local network support resources, whether consisting of independent consultants or a full-time IT staff, can resolve typical network issues. On the other hand, major troubles may occur when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local service people. In these instances, Progent's on-call support professionals offer a convenient, fast, and affordable way to supplement your regular resources and to convey valuable knowledge to increase your ability to deal with downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations commonly depend on independent freelance consultants. While freelance consultants carry less internal costs than larger support organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of backup help may force your business to go without help during an emergency. As your company expands, network unavailability and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup service experts to make sure your network is always up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses often begin with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the success of the business. These poorly designed environments need proper assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a network architecture able to provide the solid foundation to meet critical business demands and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller organizations need guidance and technical education to negotiate an increasingly complex maze of product options available for promoting business growth and enhancing productivity. Businesses do not need a network engineer who is trying to sell a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, refined remote support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.