Progent's Network Help Desk Call Center Outsourcing Services for desktop technical support are intended especially for small organizations who need fast availability of a Help Desk Service Center with professional telephone support and full escalation capability but who have to operate within a limited information technology budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Optional Remote Access Support, Initial System Assessment, Problem Escalation, Virtual Helpdesk Services, Per Minute Billing, and Helpdesk Applications Recommendation and Deployment.
Progent can provide the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the basic capabilities and international standards of performance that IT security professionals are required to master. CISM provides executive management the confidence that those who have earned their CISM credential have the experience and knowledge to provide efficient security administration and support services.
Dynamics 365 Business Central (previously, formerly} branded Dynamics NAV and Navision) offers SMBs a unified soultions for financials, inventory, operations control, project management, purchasing, sales and marketing, supply chain, and advanced reporting. Progent's Dynamics Business Central/NAV consultants can assist you to manage your legacy Dynamics NAV system or upgrade efficiently to a cloud-based, local, or hybrid deployment.
Progentís experienced Cisco IT security consulting professionals provide high-level PIX and ASA Firewall consulting support including architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack protection, and secure access services. Ranging from compact, plug-and-play desktop appliances for small and home offices to scalable gigabit products, Cisco PIX Firewall and ASA Firewalls provide advanced security, performance, and excellent availability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed operating system, eliminating possible OS-specific security gaps.
Cisco's security and remote connectivity technology for small to mid-size businesses represent a complete range of manageable security hardware and software to help safeguard your entire network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional staff of consultants includes experienced specialists with Cisco CCIE and Cisco Certified Network Professional certifications who can help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection solutions that fit most closely with your business goals.
Cisco Unified Communications Manager, originally known as CallManager, acts as the center of Cisco's communications and collaboration platform. CUCM and Unified Communications Manager Express (CME) provide a modern IP-PBX by integrating closely with applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's Cisco-certified consultants offer efficient and budget-friendly online and onsite expertise to assist businesses of all sizes to build and maintain Unified CM environments by providing Cisco Unified Communications Manager integration and troubleshooting services that add optimum productivity. Progent can assist with any aspect of Unified CM setup and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE support, creating UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange Server.
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to defend against ransomware or recover quickly after a ransomware incident. Progent will work with you directly to collect information about your current AV defense and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that minimizes your vulnerability to ransomware and meets your company's needs.
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, at the front lines of network support, performing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to fix actual IT problems quickly.
Progent can provide the support of certified consultants and seasoned database application developers, DBAs, project managers, network infrastructure architects, disaster recovery planning specialists, and certified data security professionals to help your business to evaluate the potential benefits of Microsoft SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's test lab, plan and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS platforms, and configure an efficient and safe network infrastructure that helps you maximize the strategic benefit of SQL Server 2012.
Microsoft Windows Server 2008 R2 features high levels of performance, protection, fault tolerance, scalability, and flexibility that accelerate output of local, remote, and mobile users. Progent's Microsoft-certified experts can provide affordable online consulting, technical support, and training services to help you to design, execute, and maintain Windows Server 2008 R2 to add substantial strategic value to your information system.
Progent can assist your organization in any facet of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; designing high availability (HA) architecture for a local, cloud-based or hybrid deployment; moving mailboxes; designing and implementing Hyper-V; setting up hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook clients.
Progent's Sun Solaris family support services offer small businesses and software developers support for administering and maintaining Sun Solaris systems that operate with Microsoft-based technology. Progent can give your business access to Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide range of experience provides you with a convenient single source to help you build and maintain a protected and robust mixed-platform network and communications solution that supports Sun Solaris and Microsoft interoperability by integrating Windows with popular versions of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or leading Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Progent is seeking a variety of on-staff employees including solutions-driven Microsoft Certified Systems Engineers; network consultants who have Cisco CCDP or CCIE certification; and consultants for advanced system design with backgrounds in mobile access, wireless networking, non-stop systems, business continuity solutions, data protection, and virtual servers. We are also seeking workstation support technicians, off-site troubleshooting specialists, and CISSP or CISM certified security professionals. Progent is also looking for experienced managers who can perform efficiently in Progent's high-growth, virtual office environment. Progent works with freelance consultants who have proven knowledge and field background in important information technology areas outside our primary service concentration. Our Experts Group employs independent consultants who can provide consulting and development services for strategic solutions such as MRP, Enterprise Resource Planning, or Customer Relationship Management; have deep expertise with non-Microsoft operating systems such as Linux derivatives, Apple OS, or Sun, or can provide expert skills in technologies like telecom, web design, Electronic Data Interchange, eCommerce, or database management. Freelance contractors premier by us coordinate with our full-time professionals to provide end-to-end IT services for small company networks.
Progent offers affordable remote consulting to assist you to design, deploy, and fix any aspect of your iPhone and Windows integration solution and is available for short-term jobs to help you get past specific technical roadblocks or long-term engagements to help you finish business-critical projects on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you build or maintain a highly available, protected and efficient infrastructure that is best suited to your computing model. Progent can also provide remote and onsite training for individuals or groups to help manage and use your iPhones and iPads in a safe, team-oriented environment that optimizes the strategic value of your information network.
Progent can assist you to plan and implement a smooth transition from a Solaris-powered IT environment to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity software, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and application experts can help you preserve your information and reduce business disruption by designing an effective transition strategy that preserves your current assets in Sun Solaris application and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include analysis of existing environment, transition strategy and validation, Exchange migration expertise, information and application migration, and server and storage migration and consolidation.
Progent can provide fast and affordable online access to an authorized Oracle DBA consultant or an Oracle software developer. Progent can provide advanced DBA services for all versions of Oracle's RDBMS platform and can also assist you to design, create, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also can provide support for Data Guard replication tools and Oracle Database Resource Manage.
Progent's certified consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration strategies, tune your network infrastructure for local, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support, team, create a corporate-wide security plan, automate IT management, help with application development, and generate and test a DR/BC plan.
Progent's application experts offer advanced consulting, software development, deployment help, and online classes for leading applications covering vital areas including ERP and MRP, general accounting, business reporting, web commerce application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of background providing advanced consulting services online, Progent can help clients throughout the U.S. to eliminate the lost productivity and expense related to travel and on-premises visits without sacrificing the high quality of technical support.
Progent's Wi-Fi site survey and predictive modeling assist you to plan, deploy and debug a Wi-Fi network adapted to your environment, offering you a WLAN that delivers the reception, performance, density, QoS, security, and roaming capability your company needs. Wireless site survey services from Progent include remote predictive analysis for designing a Wi-Fi LAN and on-premises survey services for validating, tuning, and troubleshooting a functioning Wi-Fi network.
Progent's Microsoft-certified consulting experts can assist your organization to determine the benefits of Exchange 2010 for your company and can assist your IT staff to plan and carry out a smooth migration to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will provide fast return on investment by improving your workers' efficiency, cutting the cost of equipment and support, streamlining administration, and consolidating your vital communications platforms.
Progent offers comprehensive support for each phase of your Exchange 2010 upgrade including outsourced or co-sourced project management services, site readiness preparation, project design and documentation, cost estimates of all new software and hardware needed, recommended sourcing, pilot verification at client site or at Progent's test lab, managing transitional coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the old system, and webinar training for client's support group and users.
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance bottlenecks.
Microsoft Office 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and other Exchange infrastructure to reduce capital expense and administrative overhead. You can deploy Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid solution that combines both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide affordable online support to help your organizations to assess the benefits of Exchange Online, design a network topology that fits your business needs and budget, carry out an efficient migration from your current Exchange system to one that includes Office 365 Exchange Online, train your IT staff and end users, and provide ongoing consulting and troubleshooting.
Microsoft Lync Server 2010 supports IM, Real Presence, audio and video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) calling. Lync 2010 can enhance the functionality of Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines administration through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants can provide online and on-premises support to help you to maintain and troubleshoot your current Lync 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist your organization to design and carry out a smooth Skype for Business upgrade.
Progent's Power BI consultants can help you to plan, install, maintain, update or troubleshoot your Power BI business analytics solution. Progent's database experts can assist you to organize your target data for Power BI reports and dashboards. Progent can assist you build and administer a local, cloud based, or hybrid network model to run Power BI.
Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help you with any phase of designing, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can deliver occasional support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is completed on time and within budget.
Microsoft Forefront TMG 2010 builds on the powerful security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally managed Internet gateway that delivers a single-server platform for an array of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security reporting capabilities, permits customized reports powered by SQL Server, works with Active Directory to simplify policy enforcement, and can be installed as a virtual server to lower expenses and improve recoverability. Progent's Microsoft engineers can assist your company to plan and carry out pilot and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing support and troubleshooting. Progent can also assist you to upgrade economically to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.
Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud integration, works with popular handheld devices, allows single login with Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also streamlines reporting, incorporates new Workflows, extends the Web Client, and adds over 100 improvements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the depth and breadth of knowledge and experience to address the many technical and business challenges associated with upgrading to Microsoft Dynamics GP 2015 R2 and can help your organization to carry out an efficient migration that will optimize the business value of your investment in this mission-critical product.
Progentís non-stop inter-site connectivity and fault tolerant system infrastructure consultants can help small organizations create fault tolerant Interoffice connectivity through redundant networks featuring transparent failover. Progentís Cisco Certified Internetwork Experts can design and deploy fault tolerant Inter-office connections supported by non-stop EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connectivity and automatic fail-over can provide economical non-stop interoffice connectivity.
Progent can assist your company to design and implement a smooth transition from a Solaris-powered information environment to a network powered by Windows and capable of running Microsoft's popular office productivity products, business applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and application experts can show you how to preserve your information and minimize business disruption by designing an efficient migration plan that preserves your current investments in Sun Solaris software and infrastructure. UNIX-to-Windows migration consulting services available from Progent include evaluation of current infrastructure, migration strategy and validation, Microsoft Exchange migration services, information and application transition, and processor and mass storage migration and economization.
Progent's certified professionals provide technical support and network consulting expertise for Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting expertise for Microsoft Exchange Server include planning, installation, documentation, local and off-site troubleshooting, Help Desk outsourcing, expert security evaluation, and full-service network management outsourcing.
For Windows desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop solution that maximizes the business value of your IT system; integrate XenDesktop technology with your servers, end-user computers, and peripherals; upgrade your existing desktop virtualization software to current versions of XenDesktop; and deliver advanced remote technical support. Progent can also train your IT staff to follow industry leading practices to maintain your XenDesktop solution efficiently.
Progent's Microsoft authorized Consultants offer three service programs to help medium-size and large businesses develop an efficient and successful in-house Network Support Helpdesk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, training of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help companies sift through the various top level Help Desk software packages available and decide which packages might be excessively costly, lack key features, or align badly with your organization's corporate culture. Progent also provides short-term staffing for organizations who need to augment their internal Help Desk team for special tasks or to fill in for vacationing or indisposed workers.
Progentís consultants provide experience in multiple disciplines relevant to mobile networking such as network infrastructure, Activesync, wireless protection, wireless email, Windows Mobile, Research in Motion Blackberry, and mobile application programming. Progent's certified professionals can save your company time and expense by applying their wireless experience to show you how to select and integrate mobile access technologies that fit the needs of your company. Progent can also tune your IT infrastructure so that wireless data devices work better.
VMware's NSX virtual network technology allows you to build complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help you to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.
Progent's Microsoft certified engineers can help you to pilot Windows 7 to verify application and driver compatibility and to determine its performance and reliability operating with your applications. Progent's consultants can also help you to estimate the potential business benefits of moving to Microsoft Windows 7. If you decide that Microsoft Windows 7 makes sense for your business strategy, Progent can help you to plan and carry out a smooth upgrade to Windows 7 from a previous version of Windows.
Citrix has developed a comprehensive line of platforms that deliver advanced manageability, expandability, and performance for server virtualization and for centralized distribution of virtual Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Essentials. Progent's Citrix-certified engineers can assist your company to evaluate the strategic advantages of Citrix virtualization products and can help you plan, validate, implement, troubleshoot, and maintain Citrix virtualization platforms.
The QTS (formerly Herakles) Internet Data Center facility is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently utilizing the QTS data center as a colocation facility or if you are considering migrating your main or offsite backup system to Herakles/QTS, Progent offers a range of budget-friendly consulting services including data center relocation, system installation and updates, network optimization, comprehensive project management services, virtual server configuration, remote network monitoring, streamlined system management, application programming, disaster recovery/business continuity planning and testing, data security evaluation, and the use of the Progent Test Lab.
Progent's wireless site survey and predictive modeling assist you to plan, install and debug a Wi-Fi LAN optimized for your environment, providing your business a WLAN that has the coverage, speed, capacity, QoS, security, and hand-off ability your business requires. Wi-Fi survey services from Progent include remote predictive analysis for designing a wireless network and on-premises survey services for confirming, optimizing, and troubleshooting a functioning Wi-Fi network.
Progentís IT outsourcing services for small businesses feature designing 2003 Server, .NET, and BackOffice systems, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, remote and in-person repair, resolving stubborn IT problems, and creating a company-wide security plan. Progent can help you enhance system reliability and throughput with fault-tolerant technologies, resilient network topology, and proactive server monitoring. Progent also provides project management assistance for large-scale upgrades and can help with needs definition, product identification, BOM production, sourcing selection, procurement logistics, and full documentation. Progentís computer outsourcing help also features education for office productivity programs such as Microsoft Office XP.
Key characteristics of Microsoft Dynamics GP accounting include a modular structure that allows you to buy just the functionality you require, a standards-based architecture based on Microsoft technologies to protect your investment and provide a tightly interconnected environment, advanced reporting capabilities that allow you to monitor all operations, income and spending and sales patterns, compatibility with Microsoft Office to speed access to corporate data, the ability to process data from virtually any database or desktop software into Microsoft GP, plus an open architecture that makes it easy to create custom programs. Progent can help you set up and support a reliable, protected server and communications infrastructure to support Dynamics GP/Great Plains, and can offer experienced GP/Great Plains support professionals to help you turn the powerful features of Microsoft Dynamics GP accounting into a productive business management solution.
Progent offers access to the affordable services of online Internet connectivity experts to help your company to assess or update your Internet services so your Internet access solution matches your business requirements. Services available from Progent's engineers include assessment of your current bandwidth use, vendor and service plan comparison and ordering, network provisioning, and managing a smooth move to a different ISP and/or service arrangement. Network provisioning can include optimizing existing routers and configuring new ones, setting up firewalls, and upgrading dependable BGP configurations.
For custom application development, Progent can supply programming consultants to produce business applications in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products including Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progentís consultants can use Microsoft IIS to build custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent can provide experts in a wide range of custom software development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Progent offers nationwide online phone support and consulting services for companies that run UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX and Microsoft technology. Online IT help provides optimum return for your information technology dollar by protecting client productivity and limiting the time charged for network repair services. Sophisticated remote access tools and skilled service specialists and consultants allow Progent to solve the majority of IT issues without squandering time and expense by traveling to your site. In the vast majority of situations your network issues can be dealt with over the phone or through a combination of telephone support and online network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISA premier security specialists to help with the toughest network issues.
Progent can provide the guidance of a CRISC-certified risk management consultant to assist your company to design and implement an enterprise risk management (ERM) solution following leading practices identified by CRISC and crafted to align with your organization's risk appetite, business objectives, and IT budget.
If your company is developing UNIX or Linux applications in an environment that has Microsoft Windows-based processors, PCs, and office productivity products, Progent offers full-service IT outsourcing that allows you to concentrate on your field of high-value know-how while avoiding the constant hassle of maintaining your company information system. Through the use of automated server monitoring and by providing online and in-person assistance when your business needs it, Progent represents an affordable way for supporting an information system that provides excellent reliability, security, and performance. Progent's developer support offerings include full-service network support outsourcing, virtual server infrastructure, online and on-premises support and repair, 24x7 monitoring, and Contact Center outsourcing.
Progent's Microsoft and Cisco-certified consulting engineers can assist your organization to determine the value of Microsoft Exchange 2010 for your business and can assist your IT staff to plan and implement a smooth migration to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 Server that will offer quick return on investment by increasing your workers' efficiency, lowering the cost of hardware and support, streamlining administration, and consolidating your vital communications platforms.
Progent delivers the help of Microsoft and Cisco-Premier IT consulting experts to show clients affordable ways to help companies maximize the value of Microsoft and Cisco technology. For networks that range from remote offices to large corporations, Progent's expert engineers can assist you to enhance your information system's e-mail architecture, security, reliability, performance, and IT management.
Microsoft Dynamics GP 2010 accounting software is a full-featured business management and analytics solution that integrates information and processes across your company, interfaces seamlessly with other applications, and connects employees, customers and suppliers unrestricted by time or location. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order control, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and web-based business services. Progent can show you how to set up and maintain a reliable, secure computer and network infrastructure to support Microsoft Great Plains, and can provide expert Great Plains professionals to help your company exploit the full power of Dynamics GP 2010.
Progent's Power BI experts can help your business to design, deploy, maintain, enhance or troubleshoot your Power BI environment. Progent can also help you to organize your target data for Power BI reports and dashboards. Progent can assist you implement and administer an on-premises, cloud based, or hybrid environment to run Power BI.
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to every client. The practice of documenting and organizing service records allows more efficient service and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
Progent's certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration plans, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT support staff, develop a corporate-wide security strategy, streamline IT administration, assist with application development, and build and test a DR/BC plan.
Citrix has developed a comprehensive line of products that provide advanced manageability, scalability, and responsiveness for virtualizing servers and for centralized delivery of Windows desktops and Windows applications. For distributing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist your company to evaluate the strategic benefits of Citrix technology and show you how to plan, validate, implement, optimize, and maintain Citrix solutions.
Progent has been delivering SharePoint support since the first SharePoint product was published over a a dozen years, and Progent has the scope of technical knowledge to help organizations of any size to design and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring significant business value to your information network. Progent's Microsoft-certified consultants can assist your company to evaluate the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; decide if an in-house, online or hybrid deployment is most sensible for your company; and pick the right version of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can assist in specific tasks related to your SharePoint 2013 migration.
Progentís Technical Response Center (TRC) provides affordable nationwide extended hours online assistance for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals provide extended hours phone help and online secure network connection to troubleshoot and resolve network problems quickly and affordably.
Progentís private cloud hosting service allows small and midsize businesses to run key applications such as SQL and Exchange from a secure Tier III data center on fully redundant equipment with offsite data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup and restore. You can take advantage of Progentís private cloud hosting service to eliminate major investments in the purchase, maintenance, and management of computer equipment and data center facilities while benefiting world-class levels of system availability and physical security.
Microsoft System Center Operations Manager Consultants
Progent's Microsoft certified support team can help you design and implement an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity disruption, reduces long-term support demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multiple server or multi-location migrations, Progent has the experience to finish your project quickly and affordably. Progent's Exchange 2003 support, repair, and consulting services include assistance with the configuration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business goals.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent is one of the most qualified information technology support firms for integrating email and messaging systems powered by Exchange 2000. Progent specializes in helping small and mid-size businesses derive the full benefits of Exchange Server 2000 under common scenarios including upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 administration.
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information.
Progentís Shared Call Center service allows your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading shared professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.