To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Consulting and Support
Progent’s Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can assist both new and registered customers to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite service calls. The experience and technical depth of Progent's IT consultants allows them to resolve the most complex network issues quickly by escalating repair tasks when required to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to address emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's online network support expertise.

On-site Support
Progent provides on-site technical assistance for registered customers in major cities across the United States. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to provide small businesses with the best of both worlds: in-person service technicians when you require them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business software programmers. Progent can schedule on-site support calls to major cities throughout the U.S. and the response time is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details about how to sign up for Progent's onsite network service.

Phone Support Call Center
Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who need fast and reliable access to a professional Help Desk Call Center with effective telephone support, online repair capability, and enough technical strength for all needed escalation. Because small and midsize companies usually have limited IT funds and can provide little management bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that small business computer network is always productive. Learn more concerning Progent's Contact Center Services.

Hosting and Management Services for Exchange and Other Applications
Progent's Hosting and Management Services for Exchange and other vital application servers give small and midsize organizations with limited network service funds and overstretched management bandwidth a low risk, economical, and low-stress option for deploying line-of-business applications like Microsoft Exchange and MS SQL Server by providing the reliability of a state-of-the-art data center plus the skill of Progent's Microsoft-certified team of network support professionals.

24x7 Support
Progent also provides 24x7 service and proactive network monitoring to make sure that mission-critical systems run smoothly.

Temporary Staffing
In case your company has special network upgrade or other projects that temporarily demand additional technical personnel, Progent can augment your internal group with certified technicians and consultants so your special projects are completed on time and within budget.

Site Relocation Services
Progent can provide a Microsoft and Cisco-Premier network consulting expert who can help you to design and manage a seamless move of your computer infrastructure to a new facility. Assistance can include data center planning and setup, project management, Internet Service Provider and telecom services determination and management, and non-disruptive system upgrades — all with thorough continual support. Progent's site relocation staff can operate during non-business hours and holidays so as to minimize lost productivity.

Microsoft and Cisco Certified Experts
Progent's computer consulting offerings give your small or mid-size company affordable availability of know-how in information technology areas where you may not have in-house resources. Progent has in-depth experience as a Microsoft Partner and maintains a large roster of Cisco-certified CCIE network specialists. Concentrating on Windows servers and desktops and large-volume email systems plus Cisco networking and protection has allowed many of nation's largest firms improve the business value of their computer networks.

Progent's system consultants can provide expertise on infrastructure that will allow your information system to expand in sync with your business without busting your IT budget.

Network Consulting Services available from Progent include:

Progent's computer consulting expertise is offered for emergency assistance, specific projects, or ongoing service.

Help Desk Planning Services and Virtual Contact Center Services
Progent's comprehensive Help Desk Planning Services make it possible for you to set up a success-oriented Help Desk that uses tested methodologies to communicate with customers and troubleshoot issues rapidly and effectively. Progent's Virtual Help Desk support services are a seamless extension of your internal Help Desk.

Service Billing
Progent charges for all consulting and troubleshooting services based on time, not by the job, and Progent gives significant discounts for large projects and regular, scheduled service. Rates are based on the qualifications of the consultants who provide the service, who are assigned based on the complexity of the job.

This billing policy can be a significant benefit to Progent's clients, because it minimizes the likelihood of paying top rates for simple tasks but also makes it easy to raise the degree of expertise assigned to a task in the event of complications or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.

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