Computer Network Outsourcing for Medium-size Companies
Network Outsourcing
To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.
Online Support
Progent's Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help new and registered clients to troubleshoot and fix hardware and software problems without the cost or delay of on-premises support visits. The background and expertise of Progent's IT consultants makes it possible to resolve the most challenging network problems quickly by escalating trouble tickets when required to high-level specialists. Progent offers a streamlined, web-based registration process for first-time customers to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional details about Progent's remote computer support expertise.
On-site Support
Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to provide small companies with the best of both worlds: in-person support technicians when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application programmers. Progent can dispatch on-site service calls to major cities throughout the U.S. and the wait time is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details about how and why to register for Progent's on-premises network support.
Help Desk Call Center
Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who need fast and dependable support from an online Contact Center with efficient phone support, online repair tools, and enough technical depth for all needed problem escalation. Because smaller businesses typically have limited IT funds and can provide little executive attention for handling network support tasks, Progent's Help Desk Services could be the most efficient way to make sure that small business information network is always up and running. Learn more concerning Progent's Helpdesk Services.
Hosting Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting and Management Services for mission-critical application servers give all organizations with limited network support funds and little spare management bandwidth a safe, affordable, and hassle-free option for deploying line-of-business applications such as Microsoft SQL Server by delivering the robustness of a state-of-the-art data center as well as the skill of Progent's Microsoft-certified team of support engineers.
24x7 Support
Progent also provides 24x7 help and automated network monitoring to make sure that vital applications operate continuously.
Temporary Staffing
If you have special network migration or other projects that temporarily demand extra technical personnel, Progent can supplement your internal organization with certified technicians and consultants so your special tasks are completed on schedule and within budget.
Site Relocation Support
Progent can offer a Microsoft-Certified network consulting expert who can help you to plan and implement a seamless relocation of your computer infrastructure to a new site. Services can entail data center planning and setup, project management, ISP and telecom services determination and coordination, and coordinated system upgrades — all with comprehensive continual support. Progent's network relocation staff can operate during off hours and holidays in order to avoid lost productivity.
Microsoft and Cisco Premier Experts
Progent's computer consulting offerings provide your small or mid-size company affordable access to of expertise in technical areas where you may lack in-house resources. Progent has in-depth experience as a Microsoft Certified Partner and maintains a large roster of Cisco-certified CCIE network specialists. Concentrating on Windows applications and large-volume email environments plus Cisco infrastructure and protection has allowed many of nation's fastest growing companies increase the business value of their information systems.
Progent's talented consultants can provide expertise on network architecture that will enable your information system to grow in sync with your business without busting your IT budget.
Computer Consulting Support available from Progent include:
- Information Technology analysis and strategy
- MS .NET design and development
- Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, and Windows 2012 R2 Server management consulting
- Windows 11 system design and migration consulting, Windows 10 integration assistance, Microsoft Windows 8.1 integration expertise, and Windows 7 technical support
- MS Exchange Server 2019 deployment, Microsoft Exchange 2016 upgrade support and Microsoft Exchange Server 2013 integration
- Help. Assistance from certified Cisco CCIE network engineers for resolving chronic network infrastructure problems
- Server and desktop virtualization support including Windows Hyper-V consulting, VMware vSphere integration, VMware Site Recovery Manager application continuity consulting, VMware NSX network virtualization architecture and integration, and Citrix XenServer and XenDesktop configuration and support
- Comprehensive security planning and implementation
- Optimize network availability and performance via zero-downtime configuration, efficient network architecture, and automatic server monitoring
- Senior Project management support, especially for major migrations to or within the Windows family of network solutions
- Model recommendation, BOM creation, provider qualification, procurement coordination, and documentation
Help Desk Design Services and Co-managed Contact Center Services
Progent's extensive Help Desk Consulting and Design Services make it easy for you to set up a success-oriented Help Desk that utilizes proven techniques to communicate with customers and resolve issues rapidly and efficiently. Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing service requests, ticketing, ownership, status tracking, and reporting. For more information, refer to Progent's Help Desk sharing services.
Service Billing
Progent charges for all support and troubleshooting services based on time, not by the project, and Progent offers significant discounts for major projects and ongoing, scheduled service. Rates are determined by the qualifications of the personnel who deliver the support, who are selected according to the complexity of the job.
This billing structure can be a significant advantage to Progent's customers, since it reduces the chances of paying top rates for simple jobs and also makes it easy to raise the degree of expertise assigned to a job in the event of complications or new objectives.
To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
An index of content::
24 Hour Small Business Design Consultant
Small Office Implementation
For small businesses considering Progent's IT outsourcing, consulting, or troubleshooting offerings, call 800-993-9400 or e-mail information@progent.com.
24x7 Exchange 2000 Upgrade Migration Consulting
Urgent Microsoft Exchange Integration Support
Progent is among the most expert information technology support companies for integrating email and messaging solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small companies get all the advantages of Exchange 2000 for common scenarios including upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 administration.
MOM 2007 Specialist
Comprehensive Event Management Consulting Services
Medium-size companies can enjoy all the benefits of System Center Operations Manager and have quick availability of Progent's Microsoft and Cisco Premier network consulting professionals. Thanks to Progent's affordably priced IT support programs, mid-size businesses can select a basic co-sourcing service program built around System Center Operations Manager 2007 with server monitoring, proactive alerts, comprehensive system analysis, Help Desk Call Center, and remote troubleshooting. For businesses with mission-critical environments who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent supports Operations Manager 2007 to offer medium-size company information systems enterprise-class reliability, protection and productivity.
Barracuda Networks Email protection Firewall Audit
Top Barracuda Networks F80B Series Firewalls Security Auditing
Barracuda's budget-friendly CloudGen Firewall devices combine web filtering, safe remote connectivity, SSL tunnel VPN, secure SD-WAN, and modern Zero-Trust protection along with centralized management across your whole enterprise including on-premises, public cloud, and hybrid deployment models. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent can deliver the depth of skill to be your single source for technical help, maintenance, education, and cybersecurity consulting.
24 Hour Consulting Services Exchange 2013 Integration
Exchange 2013 Voice Mail Technology Professional
Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Exchange Server 2010 and delivers powerful innovations as well as a redesigned structure. These improvements favorably impact key facets of IT like ease of administration, high availability (HA), security, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can help you understand the potential business benefits of migrating to Exchange Server 2013, create an efficient validation and deployment strategy, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online consulting and management for Microsoft Exchange 2013.
.NET Visual Studio Contract Programmer
Top Rated .NET MAUI Design Firm
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development system and are able to build or enhance .NET applications quickly and affordably.
Nephilim ransomware hot line Consulting Services
Specialists ransomware rebuild
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Network Services Consulting Hourly Rate
IT Specialists Consulting Rates
Progent's pricing model is to bill for remote service and in-person help by the minute. Consequently, you owe only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during regular working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to permit minor problems to fester.
Biggest Microsoft Certified MS SQL Compliance Auditor
SQL Design Firm
SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast development of cutting-edge high-end programs that can provide your company a significant competitive edge. SQL Server features built-in support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.
MongoLock ransomware recovery Services
NotPetya ransomware recovery Specialists
Progent's ransomware experts can assist you to assess your ransomware vulnerability, monitor and protect your network, assist with negotiating a settlement with a hacker, and restore an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Exchange 2003 Server Upgrade Consultant Services
Technical Consultant Exchange 2003 Server Upgrade
Progent's certified engineers provide computer help and network consulting services for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the complete line of Microsoft Servers. Progent's upgrade, integration, administration, and troubleshooting services for Microsoft Exchange 2003 Server include planning, installation, project management, local and off-site troubleshooting, Help Desk outsourcing, certified security evaluation, and comprehensive IT outsourcing.
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