Computer Network Help for Medium-size Companies

To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Consulting and Troubleshooting
Progent's Technical Response Center provides emergency and routine online support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can help both new and registered clients to troubleshoot and fix network issues without the cost or time loss of in-person support visits. The background and technical depth of Progent's IT consultants makes it possible to resolve the most complex IT issues quickly by escalating repair tasks when necessary to world-class specialists. Progent offers a streamlined, web-based registration process for first-time customers to accommodate urgent situations and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's remote computer troubleshooting expertise.

On-site Service
Progent offers onsite technical support for registered customers in major metropolitan areas throughout the U.S. Progent's onsite support personnel can work in tandem with Progent's online service engineers to provide small and midsize businesses with the best of both worlds: hands-on service technicians when you need them plus the remote help of Progent's worldwide staff of IT engineers, security professionals, and business application developers. Progent can schedule in-person service calls to major cities throughout the U.S. and the wait time is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more concerning how to register for Progent's onsite computer support services.

Help Desk Call Center
Progent's Help Desk Outsourcing Services are designed for all businesses who require prompt and dependable access to a professional Contact Center with effective telephone support, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Since small and midsize businesses usually have tight information technology budgets and can spare scant management bandwidth for handling IT support, Progent's Help Desk Services could be the most cost-effective option to ensure that small business computer network is always up and running. Read more details concerning Progent's Help Desk Outsourcing Services.

Hosting and Management Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting and Management Services for vital application servers give all organizations with modest IT support funds and overstretched executive bandwidth a safe, economical, and hassle-free alternative for running business-critical applications like MS SQL Server by delivering the reliability of a world-class colocation facility and the expertise of Progent's Microsoft-certified group of support professionals.

24x7 Support
Progent also provides 24x7 service and proactive server monitoring to make sure that line-of-business applications run continuously.

Staff Augmentation
In case you have one-time system upgrade or similar tasks that temporarily demand extra technical staff, Progent can supplement your internal group with expert technicians and consultants so your special projects are finished on time and within budget.

Site Relocation Services
Progent can provide a Microsoft and Cisco-Premier network engineering professional who can help you to plan and implement a seamless move of your computer infrastructure to a new site. Assistance can include data center design and deployment, task management, Internet Service Provider and telecom carrier selection and management, and non-disruptive system upgrades — all with comprehensive ongoing support. Progent's site relocation staff can operate during non-business hours and holidays in order to minimize business disruption.

Microsoft and Cisco Premier Experts
Progent's network consulting offerings provide your small or mid-size business affordable access to of know-how in information technology fields where you might not have internal resources. Progent has in-depth background as a Microsoft Partner and supports a large roster of Cisco-certified CCIE network infrastructure consultant. Focusing on Microsoft Windows applications and large-volume email environments plus Cisco infrastructure and security has allowed some of country's fastest growing firms improve the efficiency of their information networks.

Progent's talented consultants can offer expertise on infrastructure that will allow your information network to expand in sync with your company without busting your computing budget.

Network Engineering Services offered by Progent include:

• Network analysis and strategy
• Microsoft .NET design and programming
• Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, and Microsoft Windows Server 2012 R2 maintenance support
• Windows 11 planning and migration consulting, Windows 10 configuration consulting, Microsoft Windows 8.1 consulting expertise, and Windows 7 support
• MS Exchange Server 2019 integration, Microsoft Exchange Server 2016 migration and Exchange Server 2013 consulting
• Help. Assistance from Cisco CCIE network engineers for troubleshooting stubborn network infrastructure issues
• Server and desktop virtualization help including Microsoft Windows Hyper-V consulting, VMware vSphere integration, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network architecture and integration, and Citrix configuration and troubleshooting
• Comprehensive security design and execution
• Optimize system availability and throughput by means of zero-downtime configuration, robust network infrastructure, and automatic server monitoring
• Senior Project management assistance, especially for large-scale migrations to or within the Windows family of IT solutions
• Product recommendation, bill of materials development, provider qualification, purchasing logistics, and documentation

Help Desk Design Services and Shared Contact Center Support
Progent's extensive Help Desk Consulting and Design Services make it easy for you to set up a results-driven Help Desk that utilizes proven techniques to communicate with clients and troubleshoot issues rapidly and efficiently. Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting. For more information, refer to Progent's Help Desk sharing services.

Support Costs
Progent charges for all consulting and repair assistance according to time, rather than by the job, and Progent offers substantial discounts for major projects and ongoing, scheduled service. Rates are determined by the expertise of the personnel who provide the service, who are assigned according to the nature of the task.

This billing policy can be a major benefit to Progent's customers, since it reduces the chances of being billed high rates for routine tasks and still makes it easy to raise the level of skill selected for a task in the event of unexpected difficulties or new objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.