Computer Help for Midsize Companies

To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting and Support
Progent's Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist new and registered customers to analyze and fix network problems without the expense or time loss of in-person support calls. The background and technical depth of Progent's network consultants allows them to resolve the most challenging network issues quickly by escalating repair tasks if required to high-level specialists. Progent offers a streamlined, web-based signup procedure for new clients to accommodate emergency situations and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's online network troubleshooting services.

On-site Service
Progent offers on-site technical assistance for registered clients in major cities across the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize companies with the best of both worlds: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software developers. Progent can schedule on-site support calls to major metropolitan areas throughout the U.S. and the wait time is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more concerning how and why to register for Progent's on-premises network support services.

Phone Support Call Center
Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who need fast and dependable access to a professional Help Desk with efficient telephone assistance, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Since smaller companies typically have tight IT budgets and can provide scant executive bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that small business information system stays up and running. Learn more details about Progent's Helpdesk Outsourcing Services.

Hosting and Management Services for Exchange Server and Other Applications
Progent's Hosting and Management Services for critical application servers give all organizations with limited network service budgets and overstretched executive bandwidth a low risk, affordable, and hassle-free option for deploying business-critical application servers like MS SQL Server by providing the reliability of a world-class colocation facility as well as the expertise of Progent's Microsoft-certified group of support engineers.

24x7 Support
Progent also provides 24x7 service and automated network monitoring to make sure that line-of-business systems run smoothly.

Supplementing Internal Staff
In case your company has special network migration or other tasks that temporarily demand additional IT personnel, Progent can supplement your in-house organization with certified technicians and engineers so your people-intensive projects are finished on time and affordably.

Site Relocation Services
Progent can offer a Microsoft-Certified network consulting professional who can help you to plan and implement a smooth relocation of your computer system to a new facility. Services can entail data center planning and setup, project management, ISP and telecom services determination and coordination, and non-disruptive system upgrades — all with thorough ongoing support. Progent's site relocation teams can operate during non-business hours and holidays so as to minimize lost productivity.

Microsoft and Cisco Certified Experts
Progent's network support offerings provide your small company affordable access to of expertise in technical fields where you might not have internal resources. Progent has in-depth experience as a Microsoft Certified Partner and supports a large roster of Cisco-certified CCIE networking consultant. Focusing on Microsoft Windows servers and desktops and high-capacity email environments plus Cisco infrastructure and protection has allowed many of country's largest firms increase the business value of their information systems.

Progent's system engineers can offer insights on infrastructure that will enable your IT system to expand in sync with your business without breaking your computing budget.

Computer Engineering Support offered by Progent include:

• Network analysis and strategy
• Microsoft .NET architecture and programming
• Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, and Microsoft Windows 2012 R2 Server management support
• Windows 11 planning and migration support, Windows 10 configuration consulting, Windows 8.1 consulting, and Microsoft Windows 7 maintenance
• MS Exchange 2019 deployment, MS Exchange 2016 migration and MS Exchange 2013 Server integration
• Help. Assistance from certified Cisco CCIE network engineers for resolving stubborn network issues
• Virtualization help including Microsoft Windows Hyper-V expertise, VMware vSphere support, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network design and management, and Citrix XenServer deployment and support
• Comprehensive security design and implementation
• Maximizing network availability and performance via zero-downtime technology, efficient system infrastructure, and automatic monitoring
• Project management support, in particular for large-scale migrations to or within the Microsoft family of IT products
• Product recommendation, BOM creation, provider qualification, purchasing logistics, and documentation

Help Desk Design Services and Co-managed Help Desk Call Center Services
Progent's comprehensive Help Desk Consulting and Design Services make it possible for you to set up a results-driven Help Desk that utilizes tested techniques to interact with customers and troubleshoot problems rapidly and efficiently. Progent's Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics. For more information, see Progent's Co-managed Help Desk services.

Support Costs
Progent bills for all consulting and troubleshooting services according to time, rather than by the project, and Progent offers substantial savings for large projects and regular, scheduled service. Rates are determined by the expertise of the consultants who provide the support, who are assigned based on the complexity of the task.

This pricing policy can be a significant advantage to Progent's customers, because it reduces the likelihood of being billed top rates for simple jobs but also makes it possible to raise the level of skill selected for a job in case of complications or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.