To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting and Support
Progent's Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service experts can assist new and registered customers to analyze and fix network issues without the expense or delay of on-premises service visits. The background and technical depth of Progent's IT consultants allows them to handle the most complex network issues rapidly by escalating trouble tickets when required to world-class specialists. Progent offers a streamlined, web-based signup procedure for new customers to address emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out more details concerning Progent's remote network troubleshooting services.

On-site Support
Progent provides onsite computer support for registered customers in major metropolitan areas across the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service engineers to deliver small businesses with the best of both worlds: in-person service technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. Progent can dispatch on-site service visits to major cities across the United States and the wait time is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more about why to sign up for Progent's on-premises network support.

Phone Support Call Center
Progent's Contact Center Services are designed for small and midsize businesses who require prompt and dependable access to a professional Help Desk Call Center with efficient telephone support, online troubleshooting tools, and enough technical depth for full escalation. Because small and midsize businesses usually have limited information technology budgets and can spare scant executive bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that small business computer network is always up and running. Learn more about Progent's Help Desk Services.

Hosting and Management Services for Exchange Server and Other Critical Applications
Progent's Hosting and Management Services for mission-critical application servers offer all organizations with modest network support budgets and overstretched management bandwidth a low risk, economical, and hassle-free alternative for deploying business-critical application servers such as MS SQL Server by delivering the robustness of a state-of-the-art data center as well as the skill of Progent's Microsoft-certified team of network support professionals.

24x7 Support
Progent also offers 24x7 support and automated network monitoring to make sure that vital systems run continuously.

Staff Augmentation
In case you have special network upgrade or other tasks that temporarily demand extra IT personnel, Progent can augment your in-house organization with certified technicians and consultants so your special projects are completed on time and affordably.

Site Relocation Support
Progent can provide a Microsoft and Cisco-Premier IT consulting professional who can help you to design and manage a seamless move of your IT infrastructure to a new site. Services can include data center design and setup, project management, Internet Service Provider and telecom carrier selection and coordination, and non-disruptive system upgrades — all with thorough continual support. Progent's network relocation teams can operate during off hours and weekends so as to minimize lost productivity.

Microsoft and Cisco Premier Certified Experts
Progent's network support services give your small company cost-effective availability of expertise in technical areas where you may not have internal resources. Progent has in-depth background as a Microsoft Certified Partner and maintains a large roster of Cisco-certified CCIE networking specialists. Focusing on Windows servers and desktops and high-capacity email environments plus Cisco infrastructure and protection has helped some of country's largest companies increase the business value of their computer networks.

Progent's system consultants can provide insights on infrastructure that will enable your information system to expand along with your company without busting your computing budget.

Network Consulting Support offered by Progent include:

Progent's computer support services are available for emergency assistance, specific projects, or ongoing service.

Help Desk Design Expertise and Shared Contact Center Support
Progent's extensive Help Desk Consulting and Design Services make it possible for you to set up a success-driven Help Desk that uses proven techniques to communicate with clients and troubleshoot problems rapidly and efficiently. Progent's shared Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting. For details, see Progent's Co-managed Help Desk services.

Service Billing
Progent bills for all consulting and troubleshooting assistance according to time, not by the job, and Progent offers significant discounts for large projects and regular, scheduled service. Rates are based on the expertise of the consultants who provide the service, who are assigned according to the complexity of the job.

This billing policy can be a significant advantage to Progent's clients, since it reduces the likelihood of being billed high rates for simple jobs and still makes it easy to elevate the degree of expertise selected for a task in the event of unexpected difficulties or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.

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