To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Consulting and Support
Progent’s Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can help new and registered clients to troubleshoot and repair network issues without the cost or time loss of in-person service visits. The experience and technical depth of Progent's IT consultants allows them to handle the most challenging network issues rapidly by escalating trouble tickets if required to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's online computer support expertise.

Onsite Support
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service experts to provide small and midsize businesses with the best of both worlds: in-person support technicians when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. Progent can schedule in-person service visits to major metropolitan areas throughout the U.S. and the wait time is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more concerning how to register for Progent's on-premises network support.

Phone Support Call Center
Progent's Help Desk Services are designed for small and midsize companies who require fast and dependable support from an online Help Desk with efficient telephone assistance, remote repair capability, and sufficient technical strength for full escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can spare little management bandwidth for dealing with IT support, Progent's Contact Center Services can be the most cost-effective way to make sure that small business computer network stays up and running. Learn more about Progent's Contact Center Outsourcing Services.

Hosting Services for Exchange Server and Other Critical Applications
Progent's Hosting Services for Microsoft Exchange and other vital applications give all businesses with modest IT support budgets and overstretched management bandwidth a safe, economical, and hassle-free alternative for running line-of-business applications like Exchange Server and MS SQL Server by providing the robustness of a world-class data center as well as the skill of Progent's Microsoft-certified team of network support engineers.

24x7 Support
Progent also provides 24x7 help and automated network monitoring to make sure that mission-critical systems operate smoothly.

Supplementing Internal Staff
In case you have one-time system upgrade or similar projects that temporarily demand extra IT staff, Progent can augment your in-house group with veteran technicians and engineers so your special projects are completed on schedule and affordably.

Network Relocation Support
Progent can provide a Microsoft and Cisco-Premier IT consulting expert who can assist you to plan and implement a seamless move of your network infrastructure to a new site. Services can include data center planning and setup, task management, Internet Service Provider and telecom carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support. Progent's site relocation teams can operate during non-business hours and weekends in order to avoid business disruption.

Microsoft and Cisco Premier Experts
Progent's network consulting offerings provide your small company affordable availability of expertise in information technology fields where you may lack in-house resources. Progent has extensive background as a Microsoft Certified Partner and maintains a team of Cisco-certified CCIE networking specialists. Concentrating on Microsoft Windows servers and desktops and large-volume email systems plus Cisco infrastructure and security has allowed many of country's largest companies increase the business value of their computer systems.

Progent's talented engineers can provide expertise on network architecture that will enable your information system to expand along with your business without busting your computing budget.

Computer Engineering Support available from Progent include:

Progent's network support expertise is available for emergency assistance, long-term projects, or scheduled support.

Help Desk Planning Services and Co-managed Help Desk Call Center Services
Progent's extensive Help Desk Planning Services make it easy for you to set up a results-driven Help Desk that uses proven methodologies to interact with customers and resolve issues rapidly and effectively. Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, visit Progent’s shared Help Desk services.

Support Billing
Progent bills for all consulting and troubleshooting assistance based on time, not by the job, and Progent offers substantial discounts for large projects and ongoing, scheduled support. Rates are based on the expertise of the personnel who deliver the support, who are selected based on the complexity of the task.

This billing structure can be a major benefit to Progent's customers, since it minimizes the chances of paying high rates for routine tasks but still makes it possible to elevate the degree of skill assigned to a job in case of complications or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.

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