To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting and Troubleshooting
Progent’s Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help both new and current customers to analyze and repair network issues without the cost or time loss of in-person service visits. The experience and expertise of Progent's network consultants makes it possible to handle the most challenging network issues quickly by escalating trouble tickets if necessary to world-class specialists. Progent provides a convenient, web-accessible signup process for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's online network troubleshooting expertise.

On-site Service
Progent provides on-site computer assistance for registered clients in major metropolitan areas throughout the United States. Progent's on-site support technicians can work in tandem with Progent's online service engineers to deliver small companies with the best of both worlds: onsite support technicians when you need them plus the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. Progent can dispatch in-person service calls to major metropolitan areas throughout the United States and the response time is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details about why to sign up for Progent's on-premises network support.

Phone Support Call Center
Progent's Help Desk Call Center Services are designed for small and midsize businesses who require fast and reliable support from a professional Helpdesk with effective telephone assistance, remote repair capability, and enough technical depth for full problem escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can spare scant management attention for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that business information system is always up and running. Learn more details concerning Progent's Help Desk Outsourcing Services.

Hosting and Management Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting Services for Exchange and other vital application servers give small and midsize organizations with modest network service funds and overstretched management bandwidth a low risk, economical, and hassle-free option for running line-of-business application servers such as Exchange and MS SQL Server by providing the robustness of a world-class data center and the expertise of Progent's Microsoft-certified group of support professionals.

24x7 Support
Progent also offers 24x7 service and automated network monitoring to ensure that line-of-business systems operate without interruption.

Supplementing Internal Staff
If your company has special system migration or other tasks that momentarily require additional IT personnel, Progent can augment your in-house group with veteran technicians and engineers so your people-intensive tasks are finished on time and within budget.

Site Relocation Services
Progent can offer a Microsoft-Certified network engineering professional who can help you to plan and implement a seamless relocation of your computer system to a new site. Assistance can entail data center design and deployment, task management, Internet Service Provider and telecom carrier selection and management, and coordinated network upgrades — all with thorough ongoing support. Progent's network relocation staff can operate during non-business hours and holidays in order to avoid lost productivity.

Microsoft and Cisco Premier Certified Experts
Progent's network support offerings give your small or mid-size company cost-effective availability of expertise in technical fields where you may not have internal resources. Progent has in-depth background as a Microsoft Certified Partner and maintains a team of Cisco-certified CCIE networking consultant. Focusing on Microsoft Windows servers and desktops and high-capacity email environments plus Cisco networking and security has helped many of country's largest companies improve the efficiency of their computer systems.

Progent's talented engineers can provide insights on infrastructure that will enable your IT network to grow in sync with your company without busting your IT budget.

Network Consulting Support offered by Progent include:

Progent's network support expertise is offered for emergency help, long-term projects, or scheduled service.

Help Desk Design Expertise and Co-managed Contact Center Support
Progent's extensive Help Desk Planning Services make it possible for you to set up a success-oriented Help Desk that uses proven methodologies to communicate with customers and troubleshoot issues rapidly and efficiently. Progent’s Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticketing, ownership, status tracking, and metrics. For details, visit Progent’s shared Help Desk services.

Service Costs
Progent charges for all support and troubleshooting services based on time, not by the project, and Progent offers substantial savings for major projects and regular, scheduled support. Rates are determined by the qualifications of the personnel who deliver the service, who are selected based on the nature of the job.

This pricing structure can be a significant advantage to Progent's clients, because it minimizes the chances of being billed top rates for simple jobs and also makes it easy to elevate the degree of skill selected for a task in the event of unexpected difficulties or new requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.

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