To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting Services
Progent's Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help new and current customers to troubleshoot and repair network issues without the expense or delay of travel for onsite service visits. The experience and expertise of Progent's IT consultants allows them to resolve the most complex network problems quickly by escalating trouble tickets when required to world-class experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out more information about Progent's online computer troubleshooting services.

On-site Support
Progent offers onsite computer assistance for registered customers in major cities throughout the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to provide small and midsize businesses with the best of both worlds: onsite support technicians when you require them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business application programmers. Progent can dispatch in-person service visits to major metropolitan areas across the United States and the wait time is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning how to sign up for Progent's on-premises computer service.

Phone Support Call Center
Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who need fast and dependable access to a professional Contact Center with effective telephone assistance, online troubleshooting capability, and enough technical depth for full escalation. Since smaller companies typically have tight IT funds and can spare little management attention for handling IT support tasks, Progent's Contact Center Services could be the most efficient option to make sure that business information network stays up and running. Learn more details about Progent's Help Desk Services.

Hosting Services for Microsoft Exchange and Other Applications
Progent's Hosting and Management Services for vital application servers offer all businesses with modest IT support funds and little spare management bandwidth a safe, economical, and hassle-free alternative for running line-of-business application servers such as MS SQL Server by providing the reliability of a world-class colocation facility and the skill of Progent's Microsoft-certified group of network support engineers.

24x7 Support
Progent also offers 24x7 help and automated server monitoring to make sure that vital systems operate smoothly.

Supplementing Internal Staff
In case you have special system migration or other tasks that momentarily require additional IT personnel, Progent can augment your internal group with certified technicians and engineers so your special tasks are finished on time and within budget.

Network Relocation Services
Progent can offer a Microsoft-Certified network engineering expert who can assist you to design and manage a seamless relocation of your network system to a new facility. Assistance can include data center planning and deployment, task management, Internet Service Provider and telecom carrier selection and management, and coordinated system upgrades — all with thorough ongoing support. Progent's network relocation staff can work during non-business hours and holidays in order to avoid business disruption.

Microsoft and Cisco Premier Consultants
Progent's computer support offerings give your small business affordable availability of expertise in technical fields where you might not have in-house skills. Progent has extensive background as a Microsoft Partner and supports a large roster of Cisco-certified CCIE networking specialists. Concentrating on Windows applications and high-capacity email systems plus Cisco infrastructure and protection has helped many of nation's fastest growing companies improve the efficiency of their computer networks.

Progent's talented consultants can provide expertise on network architecture that will allow your IT network to grow along with your company without busting your computing budget.

Computer Engineering Services offered by Progent include:

Progent's network consulting expertise is offered for as-needed assistance, long-term projects, or ongoing support.

Help Desk Planning Expertise and Co-managed Help Desk Services
Progent's comprehensive Help Desk Consulting and Design Services make it possible for you to set up a success-driven Help Desk that utilizes tested methodologies to interact with clients and resolve problems rapidly and effectively. Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticketing, ownership, status tracking, and metrics. To learn more, see Progent's shared Help Desk services.

Support Costs
Progent bills for all consulting and troubleshooting services according to time, rather than by the project, and Progent gives significant discounts for large projects and ongoing, scheduled service. Rates are based on the expertise of the consultants who deliver the service, who are selected according to the complexity of the task.

This billing policy can be a significant benefit to Progent's clients, because it minimizes the chances of paying high rates for routine tasks but also makes it possible to elevate the degree of skill assigned to a job in case of unexpected difficulties or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.



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