To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Consulting and Troubleshooting
Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist new and registered customers to troubleshoot and repair network issues without the cost or delay of on-premises service visits. The background and technical depth of Progent's IT engineers makes it possible to resolve the most challenging IT issues rapidly by escalating repair tasks when required to world-class experts. Progent provides a streamlined, web-accessible registration process for first-time customers to address urgent situations and Progent charges per minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's remote network support services.

Onsite Service
Progent provides onsite technical support for registered clients in major metropolitan areas across the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to provide small and midsize businesses with the best of both worlds: hands-on service professionals when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. Progent can dispatch on-site service calls to major cities across the U.S. and the wait time is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about why to register for Progent's on-premises network support services.

Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are designed for all companies who require prompt and reliable support from an online Contact Center with efficient telephone assistance, online troubleshooting capability, and enough technical depth for full escalation. Because small and midsize companies typically have tight IT budgets and can provide scant management attention for handling network support, Progent's Help Desk Services could be the most efficient option to ensure that business computer network stays up and running. Read more details about Progent's Help Desk Outsourcing Services.

Hosting and Management Services for Exchange Server and Other Applications
Progent's Hosting and Management Services for vital application servers offer all businesses with modest IT support funds and little spare executive bandwidth a low risk, affordable, and low-stress option for deploying line-of-business applications like MS SQL Server by delivering the reliability of a state-of-the-art colocation facility and the skill of Progent's Microsoft-certified team of support professionals.

24x7 Support
Progent also provides 24x7 help and automated server monitoring to ensure that vital systems operate without interruption.

Supplementing Internal Staff
If your company has special system upgrade or similar projects that momentarily require extra technical staff, Progent can augment your in-house organization with veteran technicians and consultants so your special tasks are completed on schedule and within budget.

Site Relocation Support
Progent can offer a Microsoft-Certified IT engineering professional who can assist you to design and implement a seamless relocation of your computer infrastructure to a new site. Services can entail data center planning and deployment, task management, ISP and telecom carrier selection and coordination, and coordinated network upgrades ó all with comprehensive ongoing support. Progent's network relocation staff can operate during off hours and weekends in order to minimize lost productivity.

Microsoft and Cisco Premier Certified Consultants
Progent's network support offerings provide your small company cost-effective access to of expertise in information technology areas where you might not have in-house resources. Progent has in-depth background as a Microsoft Partner and maintains a team of Cisco-certified CCIE networking consultant. Focusing on Microsoft Windows applications and large-volume email systems plus Cisco networking and protection has helped some of country's fastest growing firms increase the efficiency of their information networks.

Progent's talented consultants can offer insights on infrastructure that will allow your information network to expand along with your business without busting your IT budget.

Network Engineering Services offered by Progent include:

Progent's network consulting services are offered for emergency help, specific projects, or ongoing support.

Help Desk Planning Services and Shared Help Desk Support
Progent's extensive Help Desk Planning Services make it possible for you to create a success-driven Help Desk that uses tested techniques to communicate with customers and resolve issues quickly and effectively. Progentís Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, visit Progentís shared Help Desk services.

Support Costs
Progent bills for all support and repair services according to time, rather than by the job, and Progent gives significant savings for major projects and ongoing, scheduled support. Rates are based on the qualifications of the consultants who provide the support, who are selected according to the nature of the job.

This billing structure can be a significant benefit to Progent's customers, because it reduces the chances of paying top rates for simple tasks and still makes it easy to elevate the level of skill selected for a job in case of complications or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.



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