Computer Support for Mid-size Companies
Network Consulting
To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.
Online Support
Progent’s Technical Response Center provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can help both new and registered customers to troubleshoot and fix network issues without the cost or delay of travel for onsite service calls. The background and technical depth of Progent's network engineers makes it possible to handle the most complex IT issues quickly by escalating repair tasks when required to high-level experts. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's online network support expertise.
On-site Support
Progent provides on-site technical support for registered customers in major metropolitan areas throughout the U.S. Progent's onsite service technicians can work in tandem with Progent's online service experts to provide small companies with the best of both worlds: hands-on support technicians when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. Progent can schedule on-site support calls to major metropolitan areas across the U.S. and the wait time is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's on-premises network service.
Phone Support Call Center
Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who require prompt and dependable access to a professional Help Desk with efficient telephone support, remote repair tools, and sufficient technical strength for full escalation. Because small and midsize companies usually are constrained by limited IT funds and can provide little executive bandwidth for dealing with network support, Progent's Helpdesk Services could be the most efficient option to ensure that business information system is always up and running. Read more details concerning Progent's Help Desk Services.
Hosting and Management Services for Exchange Server and Other Critical Applications
Progent's Hosting and Management Services for Exchange and other critical applications give all organizations with modest IT service budgets and little spare executive bandwidth a low risk, economical, and hassle-free option for running business-critical application servers such as Microsoft Exchange and Microsoft SQL Server by delivering the robustness of a state-of-the-art data center as well as the expertise of Progent's Microsoft-certified team of network support engineers.
24x7 Support
Progent also provides 24x7 help and automated server monitoring to make sure that mission-critical applications run smoothly.
Temporary Staffing
If your company has special network upgrade or similar projects that momentarily demand extra IT personnel, Progent can augment your in-house group with veteran technicians and engineers so your special projects are completed on schedule and affordably.
Site Relocation Support
Progent can offer a Microsoft and Cisco-Premier IT engineering professional who can help you to design and implement a smooth move of your IT infrastructure to a new site. Assistance can include data center design and deployment, project management, Internet Service Provider and telecom carrier determination and management, and non-disruptive system upgrades — all with comprehensive ongoing support. Progent's network relocation teams can operate during off hours and holidays so as to avoid business disruption.
Microsoft and Cisco Premier Certified Experts
Progent's network support offerings give your small company cost-effective availability of know-how in technical fields where you might lack internal skills. Progent has extensive experience as a Microsoft Partner and maintains a large roster of Cisco-certified CCIE network specialists. Focusing on Microsoft Windows applications and large-volume email environments plus Cisco networking and protection has allowed some of nation's fastest growing firms increase the efficiency of their computer systems.
Progent's talented engineers can provide insights on network architecture that will enable your information network to grow along with your company without breaking your IT budget.
Network Engineering Support available from Progent include:
- Information Technology analysis and evolution
- MS .NET design and application programming
- Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud solutions, and Windows Server 2012 R2 design and configuration consulting
- Windows 10 planning support, Windows 8.1 configuration and support, and Microsoft Windows 7 technical support
- Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 migration and Exchange 2013 Server integration
- Help. Assistance from certified Cisco CCIE network engineers for troubleshooting chronic network problems
- Virtualization support including Microsoft Windows Hyper-V expertise, VMware vSphere support, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network design and management, and Citrix XenServer and XenDesktop configuration and support
- Company-wide security planning and execution
- Maximizing system uptime and performance by means of fault-tolerant configuration, efficient network architecture, and proactive server monitoring
- Senior Project management support, in particular for large-scale migrations to or within the Microsoft line of network products
- Model recommendation, bill of materials development, provider qualification, purchasing logistics, and documentation
Help Desk Planning Expertise and Shared Help Desk Services
Progent's comprehensive Help Desk Consulting and Design Services make it possible for you to set up a success-driven Help Desk that uses tested methodologies to communicate with clients and troubleshoot issues rapidly and efficiently. Progent’s Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the top professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and metrics. For details, refer to Progent’s Help Desk Co-management services.
Support Billing
Progent bills for all consulting and repair assistance based on time, not by the job, and Progent gives substantial discounts for major projects and ongoing, scheduled service. Rates are based on the qualifications of the consultants who provide the support, who are assigned based on the complexity of the job.
This billing policy can be a significant advantage to Progent's customers, because it reduces the likelihood of being billed top rates for routine tasks but also makes it possible to raise the level of expertise selected for a job in case of complications or new objectives.
To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Meraki MS 400 Series Switch Technical Consultant
CCIE Certified Online Troubleshooting Meraki Switch and Access Point
Cisco's Meraki family of access and aggregation switches are designed for sites ranging from small branches to campuses. Progent's Cisco-certified consultants offer cost-effective online expertise to assist your company to plan and implement a productive network architecture that incorporates Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-based management architecture, define policies to maintain security and compliance, develop and validate a disaster recovery strategy, and troubleshoot issues related to any aspect of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to create a unified networking infrastructure.
Cybersecurity Team Juniper NetScreen VPN
NetScreen Cybersecurity Contractors
Progent's Juniper-certified NetScreen engineer can help you to configure and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen products to the latest Juniper technologies, and repair network infrastructure problems in Juniper-only or mixed-technology environments.
Microsoft Certified Windows 2000 Technical Consultant
Windows 2000 Integration
Progent's Microsoft-certified Windows 2000 Server experts offer computer help and IT consulting services for the complete family of .NET Enterprise Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Windows 2000 Server configuration, update, and support services include network planning, installation, project management, on-site and remote technical support, Call Center outsourcing, professional security consulting, full service outsourcing, and economical co-sourcing.
Access Control Systems and Methodology Consultants
Compliance Auditor Neoteris
For smaller businesses, network security and compliance is too complicated to stay ahead of yet too dangerous to ignore. The world's largest enterprises have been breached, and the leading cloud service providers have on occasion been taken down. It looks like there's nowhere to run. Progent makes it affordable for smaller businesses to carry out critical IT security tasks successfully by offering the benefit of billable time to the nearest minute with no minimum billing for online support. You have access to a seasoned computer consultant to deliver precisely the knowledge you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist your business with any aspect of network security including vulnerability audits, malware defense and recovery, spam and email content filtering, email data leak prevention, compliance reporting, and designing a comprehensive security strategy.
Stealth Penetration Testing Computer Security Specialist
Award Winning Security Penetration Testing Network Consulting
Stealth intrusion testing is an important component of any overall IT system security plan. Progent’s security professionals can perform thorough intrusion tests without the awareness of your organization's in-house IT resources. Stealth penetration testing shows whether current security monitoring tools such as intrusion incident warnings and event log analysis are properly set up and actively observed.
Testing Juniper SRX Firewall
Juniper SRX Firewall Network Security Auditor
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Sales Office Online Help
24-Hour Branch Office Computer Consultants
Years of background delivering Microsoft expertise and Cisco network consulting has allowed Progent to develop an unmatched ability for serving branch offices that require network service with the flexibility associated with with small organizations but which includes professional communications, complete documentation, and adherence to enterprise IT protocols. If your corporation has a branch office situated anywhere in California or any region covered by Progent's consultants, Progent can offer a broad array of in-person and off-site IT support services and system architecture assistance.
Office 365 Portal Online Consulting
Office 365 and iPhones Integration Support
Progent can help you to evaluate the wealth of subscription plans offered with Office 365 and configure your network with Office 365 in a way that delivers top business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and maintain hybrid ecosystems that transparently integrate local and cloud products and services.
Microsoft T-SQL Development Firm
Coder SQL Server Capacity Planning
SQL Server 2005 offers powerful, standardized tools to computer professionals as well as to information workers, reducing the difficulty of designing, integrating, managing, and accessing enterprise data and analytical programs in environments ranging from handheld devices to enterprise information systems. The complexity and integration demands of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and broad knowledge in planning and deploying information-based, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
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