Computer Support for Medium-size Businesses

To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting and Troubleshooting
Progent's Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help both new and registered customers to troubleshoot and fix network issues without the cost or delay of travel for onsite service calls. The experience and expertise of Progent's IT engineers makes it possible to resolve the most challenging network issues rapidly by escalating repair tasks when required to high-level specialists. Progent offers a convenient, web-accessible registration procedure for new clients to address emergency situations and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional information about Progent's remote network troubleshooting expertise.

On-site Support
Progent offers onsite computer support for registered customers in major metropolitan areas across the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service experts to deliver small and midsize businesses with the best of both worlds: onsite service professionals when you need them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business software developers. Progent can dispatch in-person support visits to major cities throughout the United States and the response time is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more concerning why to sign up for Progent's onsite computer support.

Help Desk Call Center
Progent's Help Desk Call Center Services are intended for small and midsize companies who require prompt and reliable access to an online Help Desk with effective phone support, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because small and midsize businesses usually are constrained by tight IT funds and can provide little executive bandwidth for handling network support, Progent's Contact Center Outsourcing Services can be the most cost-effective way to ensure that small business computer network stays productive. Learn more about Progent's Contact Center Outsourcing Services.

Hosting and Management Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting and Management Services for critical applications offer small and midsize businesses with limited IT support funds and little spare executive bandwidth a safe, economical, and low-stress alternative for running business-critical applications such as Microsoft SQL Server by delivering the robustness of a world-class data center plus the expertise of Progent's Microsoft-certified team of network support professionals.

24x7 Support
Progent also offers 24x7 support and automated network monitoring to ensure that vital systems run without interruption.

Staff Augmentation
In case you have one-time network upgrade or similar projects that temporarily demand extra technical staff, Progent can supplement your internal organization with expert technicians and engineers so your special projects are completed on time and within budget.

Site Relocation Services
Progent can offer a Microsoft-Certified IT consulting professional who can help you to plan and implement a smooth relocation of your computer system to a new facility. Assistance can include data center design and deployment, project management, Internet Service Provider and telecom carrier selection and management, and coordinated network upgrades — all with comprehensive ongoing support. Progent's site relocation teams can work during non-business hours and holidays so as to minimize business disruption.

Microsoft and Cisco Premier Consultants
Progent's computer support services give your small or mid-size company affordable availability of know-how in technical fields where you might lack internal resources. Progent has in-depth background as a Microsoft Partner and maintains a large roster of Cisco-certified CCIE network infrastructure consultant. Focusing on Windows servers and desktops and high-capacity email environments plus Cisco networking and protection has allowed many of country's largest firms improve the efficiency of their computer systems.

Progent's system consultants can provide expertise on network architecture that will allow your IT system to grow along with your business without busting your computing budget.

Network Engineering Services available from Progent include:

• Information Technology planning and strategy
• Microsoft .NET architecture and development
• Windows Server 2022 planning and migration services, Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud solutions, and Windows Server 2012 R2 maintenance consulting
• Windows 11 system design and migration support, Windows 10 integration assistance, Microsoft Windows 8.1 consulting, and Microsoft Windows 7 technical support
• Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server upgrade support and MS Exchange Server 2013 integration
• Help. Assistance from Cisco-certified CCIE engineers for troubleshooting stubborn network problems
• Server and desktop virtualization help including Microsoft Windows Hyper-V consulting, VMware vSphere support, VMware Site Recovery Manager (SRM) business continuity consulting, VMware NSX network virtualization architecture and integration, and Citrix XenServer deployment and troubleshooting
• Company-wide security planning and execution
• Optimize network uptime and performance via fault-tolerant configuration, efficient system infrastructure, and automatic server monitoring
• Senior Project management assistance, in particular for major migrations to or within the Windows line of IT solutions
• Brand identification, BOM creation, provider selection, procurement logistics, and documentation

Help Desk Design Services and Shared Helpdesk Services
Progent's comprehensive Help Desk Consulting and Design Services make it easy for you to set up a results-oriented Help Desk that uses tested techniques to interact with clients and resolve issues quickly and effectively. Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and reporting. For details, visit Progent's Help Desk Co-management services.

Service Costs
Progent charges for all support and repair services based on time, not by the job, and Progent gives significant savings for large projects and regular, scheduled support. Rates are determined by the expertise of the consultants who deliver the support, who are assigned based on the complexity of the job.

This billing policy can be a major benefit to Progent's customers, since it minimizes the chances of paying high rates for routine tasks but also makes it easy to raise the level of expertise assigned to a task in the event of complications or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.