To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Support
Progent’s Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help both new and current clients to analyze and repair network issues without the expense or time loss of in-person service visits. The background and technical depth of Progent's IT engineers allows them to handle the most complex IT problems quickly by escalating repair tasks if required to high-level specialists. Progent offers a convenient, web-accessible signup procedure for new customers to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's online computer troubleshooting services.

On-site Service
Progent provides on-site technical support for registered clients in major cities throughout the U.S. Progent's on-site service technicians can work in tandem with Progent's online service engineers to deliver small companies with the best of both worlds: in-person service technicians when you need them plus the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. Progent can dispatch in-person service calls to major metropolitan areas across the United States and the wait time is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details about why to sign up for Progent's on-premises network support services.

Help Desk Call Center
Progent's Contact Center Outsourcing Services are designed for all companies who require prompt and dependable support from a professional Helpdesk with efficient telephone support, online troubleshooting tools, and enough technical strength for all needed problem escalation. Since small and midsize businesses typically are constrained by tight IT funds and can provide little executive bandwidth for dealing with network support, Progent's Help Desk Services could be the most efficient option to make sure that small business computer system stays productive. Read more details concerning Progent's Helpdesk Services.

Hosting Services for Exchange and Other Applications
Progent's Hosting Services for Exchange and other vital applications offer all businesses with modest network service budgets and little spare executive bandwidth a safe, affordable, and low-stress alternative for running line-of-business applications such as Exchange Server and MS SQL Server by providing the reliability of a world-class data center and the skill of Progent's Microsoft-certified team of support engineers.

24x7 Support
Progent also provides 24x7 help and automated server monitoring to make sure that mission-critical systems run smoothly.

Supplementing Internal Staff
In case you have special system migration or other projects that momentarily demand extra technical personnel, Progent can augment your internal organization with certified technicians and consultants so your special tasks are completed on schedule and affordably.

Site Relocation Support
Progent can offer a Microsoft-Certified network engineering professional who can help you to plan and implement a smooth relocation of your computer system to a new site. Assistance can entail data center planning and deployment, project management, Internet Service Provider and telecommunications carrier determination and coordination, and coordinated network upgrades — all with comprehensive continual support. Progent's site relocation staff can operate during non-business hours and holidays so as to avoid lost productivity.

Microsoft and Cisco Premier Certified Experts
Progent's computer support offerings give your small business affordable access to of expertise in information technology fields where you may not have internal skills. Progent has extensive experience as a Microsoft Partner and supports a team of Cisco-certified CCIE networking consultant. Concentrating on Microsoft Windows applications and high-capacity email systems plus Cisco networking and protection has allowed many of country's fastest growing companies increase the efficiency of their computer networks.

Progent's system engineers can offer insights on infrastructure that will enable your IT network to expand in sync with your company without busting your IT budget.

Network Consulting Services offered by Progent include:

Progent's network consulting services are offered for emergency assistance, specific projects, or scheduled service.

Help Desk Planning Services and Co-managed Helpdesk Services
Progent's extensive Help Desk Planning Services make it possible for you to set up a results-driven Help Desk that uses tested techniques to interact with customers and troubleshoot problems rapidly and effectively. Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and metrics. To learn more, see Progent’s shared Help Desk services.

Support Costs
Progent bills for all support and troubleshooting services based on time, rather than by the project, and Progent gives substantial discounts for major projects and ongoing, scheduled service. Rates are determined by the qualifications of the personnel who provide the service, who are assigned according to the nature of the job.

This billing structure can be a significant benefit to Progent's customers, because it reduces the chances of being billed high rates for simple jobs but still makes it possible to elevate the level of skill selected for a task in the event of unexpected difficulties or new requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.

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