Network Support for Mid-size Companies
IT Consulting
To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.
Remote Consulting and Support
Progent's Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist new and registered customers to troubleshoot and fix network problems without the cost or time loss of on-premises service calls. The experience and technical depth of Progent's IT consultants allows them to resolve the most challenging IT problems quickly by escalating trouble tickets when necessary to high-level experts. Progent offers a streamlined, web-accessible registration process for new customers to address urgent network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more information about Progent's remote computer troubleshooting expertise.
On-site Service
Progent offers onsite computer support for registered customers in major metropolitan areas across the U.S. Progent's onsite support technicians can operate in tandem with Progent's online service experts to deliver small businesses with the best of both worlds: hands-on support professionals when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. Progent can dispatch on-site service visits to major metropolitan areas across the U.S. and the wait time is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details about how and why to sign up for Progent's on-premises network support.
Help Desk Call Center
Progent's Contact Center Outsourcing Services are designed for all businesses who require prompt and dependable access to an online Contact Center with effective telephone support, remote troubleshooting tools, and enough technical strength for full problem escalation. Because small and midsize businesses typically are constrained by limited IT budgets and can provide scant management bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that small business information system is always productive. Read more about Progent's Help Desk Call Center Services.
Hosting Services for Exchange Server and Other Applications
Progent's Hosting and Management Services for critical application servers offer all businesses with modest network support funds and little spare executive bandwidth a safe, economical, and hassle-free alternative for deploying line-of-business application servers such as MS SQL Server by providing the reliability of a state-of-the-art data center plus the experience of Progent's Microsoft-certified team of support engineers.
24x7 Support
Progent also provides 24x7 help and automated network monitoring to make sure that line-of-business systems run without interruption.
Staff Augmentation
If you have one-time system upgrade or similar projects that temporarily demand extra technical staff, Progent can augment your in-house group with certified technicians and consultants so your people-intensive tasks are completed on time and affordably.
Network Relocation Services
Progent can provide a Microsoft-Premier IT consulting expert who can assist you to design and manage a seamless move of your computer system to a new site. Assistance can include data center planning and setup, project management, Internet Service Provider and telecom carrier determination and management, and non-disruptive system upgrades — all with thorough continual support. Progent's site relocation staff can operate during off hours and weekends so as to minimize business disruption.
Microsoft and Cisco Premier Consultants
Progent's network consulting offerings provide your small company affordable access to of know-how in technical fields where you may not have internal skills. Progent has extensive background as a Microsoft Certified Partner and supports a team of Cisco-certified CCIE network infrastructure consultant. Focusing on Microsoft Windows applications and high-capacity email systems plus Cisco infrastructure and security has helped many of nation's largest firms increase the business value of their computer networks.
Progent's talented engineers can offer expertise on infrastructure that will allow your information system to grow in sync with your company without busting your IT budget.
Computer Engineering Services available from Progent include:
- Network analysis and strategy
- MS .NET design and programming
- Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud integration, and Windows 2012 R2 Server maintenance consulting
- Windows 11 system design and migration assistance, Windows 10 integration consulting, Microsoft Windows 8.1 configuration and support, and Microsoft Windows 7 support
- Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration and Microsoft Exchange 2013 Server integration
- Help. Assistance from Cisco-certified CCIE network engineers for resolving stubborn network problems
- Virtualization support including Microsoft Windows Hyper-V consulting, VMware vSphere integration, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX network virtualization design and management, and Citrix XenServer configuration and support
- Comprehensive security planning and implementation
- Maximizing system uptime and throughput via zero-downtime configuration, efficient network infrastructure, and proactive monitoring
- Senior Project management support, especially for major migrations to or within the Windows line of IT solutions
- Model recommendation, bill of materials development, vendor selection, purchasing logistics, and documentation
Help Desk Planning Services and Shared Help Desk Call Center Services
Progent's comprehensive Help Desk Planning Services make it easy for you to set up a success-oriented Help Desk that uses tested techniques to interact with clients and troubleshoot issues rapidly and efficiently. Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting. To learn more, see Progent's Help Desk sharing services.
Support Costs
Progent charges for all support and repair services based on time, rather than by the job, and Progent gives substantial discounts for large projects and ongoing, scheduled service. Rates are based on the qualifications of the consultants who deliver the service, who are selected based on the complexity of the task.
This pricing policy can be a major benefit to Progent's customers, since it reduces the chances of being billed top rates for simple jobs and still makes it easy to elevate the degree of expertise selected for a task in the event of complications or expanded objectives.
To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
An index of content::
ERP Programming
Dynamics 365 AX Consulting
Progent can give you access to application developers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system packages to suit your unique company requirements. Progent's Microsoft support experts offer experience in Microsoft Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce integration support for safe, company-wide resource sharing plus interfacing with Customer Relationship Management applications.
WSUS Consulting Services
SUS Technology Professional
Microsoft Windows Server Update Services enables information technology managers to install and track the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, IT staff can fully and easily manage the distribution of updates that are released through Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial setup of Microsoft WSUS such as planning the Microsoft WSUS deployment, setting up user's computers, defining the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
Troubleshooting Mac and Exchange
Mac and Outlook Web App Support Outsourcing
Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft premier consultants can show you how to set up Microsoft Entourage and Exchange so your Mac users are able to work closely with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can coexist, enabling Mac users to receive and transmit email, search the Exchange global address list, copy addresses, synchronize calendars, and alert fellow workers to conferences via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that LDAP and Outlook Web Access are enabled. Progent also offers specialized onsite Entourage training.
Cisco VoIP Security Consulting Group
Cisco Security Tech Consultants
Progent can assist you to deploy Cisco's networking products to create a robust foundation for your local, cloud-centric, or hybrid data center and streamline operations in key areas such as compute and storage utilization, security and compliance, versatility, availability, and recoverability.
Expert Microsoft Certified Microsoft 365 Deployment Readiness Remote Technical Support
Microsoft 365 Portal Support and Integration
Microsoft 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and other email components to reduce capital expense and management overhead. You can configure Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid solution that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online support to assist your organizations to evaluate the potential advantages of Microsoft 365 Exchange Online, design a network topology that aligns with your functional requirements and IT budget, carry out an efficient migration from your existing Exchange system to one that incorporates Microsoft 365 Exchange Online, train your IT team and end users, and provide as-needed consulting and troubleshooting.
Teleworker Collaboration Troubleshooting
Network Consulting Work from Home Collaboration Software
Progent can help small and mid-size companies to implement collaboration solutions to permit their at-home workforce to engage in positive teamwork with fellow workers and clients.
CISA Certified Security Expert Backup and Restore Software Engineer
Mozy Consulting
Progent can provide economical online access to engineers with expertise in a broad range of products and technologies that deliver solutions for protecting Windows, Mac, and Linux/UNIX servers and workstations as well as notebooks and smartphones. Progent offers expertise for all major backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can assist you to design, upgrade, or troubleshoot backup/restore systems for a variety of architectures including on-premises, remote, cloud, or a mix.
Network infrastructure patch management Consultancy
Smartphone patch management Professional
Progent's support services for patch management offer businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoints printers and scanners, network appliances like routers and wireless APs, and Internet-of-Things (IoT) devices like alarms and robotics.
Top Ranked ProSight Duo MFA Online Support
Duo Multi-factor Authentication Integration
Progent's Duo managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.
System Center 2012 R2 Virtual Machine Manager Configuration
SCVMM 2012 Security and Compliance On-site Support
Progent's Microsoft-certified consultants can help organizations of all sizes to follow best practices to set up SCVMM 2012 hosts, fabric, storage systems, and library resources; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can help your company to upgrade from an earlier version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to enhance and troubleshoot your existing SCVMM 2012 environment so you get the highest possible return on investment.
Small Business WiFi Site Surveys Technical Services
Small Business Ransomware Recovery Network Providers
If you have a small business IT system with 10 to 50 desktop users, Progent's IT outsourcing services free your business from over-reliance on an individual freelance consultant while giving you affordable and dependable access to high-quality network expertise. By providing network support service when you require it, providing specialized knowledge for critical applications, delivering unique support such as 24x7 network monitoring, and billing only for support you receive, Progent gives you an economical solution for optimizing the profitability of your small office information system. Progent is the intelligent way for small businesses to build and maintain a robust and secure information system and to have quick access to the experienced consulting typically available only to enterprises who can afford a large internal IT group.
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