Computer Outsourcing for Medium-size Businesses
IT Consulting
To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.
Remote Consulting and Support
Progent’s Technical Response Center provides urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist both new and current clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The background and expertise of Progent's network consultants allows them to handle the most challenging network issues quickly by escalating trouble tickets when required to world-class specialists. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent situations and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.
Onsite Support
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online service experts to deliver small businesses with the best of both worlds: in-person support professionals when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business application programmers. Progent can dispatch in-person service calls to major cities throughout the United States and the response time is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details about how and why to register for Progent's onsite computer support.
Phone Support Call Center
Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need fast and reliable access to an online Help Desk Call Center with efficient phone assistance, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Since smaller businesses typically have limited IT budgets and can spare little management bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that business information network stays productive. Learn more concerning Progent's Helpdesk Services.
Hosting and Management Services for Exchange Server and Other Applications
Progent's Hosting Services for Exchange and other critical application servers offer small and midsize businesses with limited network support budgets and overstretched executive bandwidth a low risk, affordable, and low-stress alternative for deploying line-of-business application servers such as Microsoft Exchange and Microsoft SQL Server by delivering the reliability of a world-class data center plus the skill of Progent's Microsoft-certified team of network support professionals.
24x7 Support
Progent also provides 24x7 help and proactive server monitoring to make sure that mission-critical systems run smoothly.
Supplementing Internal Staff
If your company has special system upgrade or other projects that momentarily require extra technical staff, Progent can supplement your in-house organization with certified technicians and consultants so your special tasks are finished on schedule and within budget.
Site Relocation Support
Progent can provide a Microsoft and Cisco-Premier IT consulting expert who can assist you to plan and manage a seamless move of your network infrastructure to a new site. Assistance can entail data center design and deployment, project management, Internet Service Provider and telecommunications carrier selection and coordination, and non-disruptive network upgrades — all with thorough ongoing support. Progent's network relocation staff can operate during non-business hours and holidays so as to avoid business disruption.
Microsoft and Cisco Certified Experts
Progent's network support services give your small or mid-size company affordable access to of know-how in technical areas where you might lack internal skills. Progent has extensive background as a Microsoft Certified Partner and supports a team of Cisco-certified CCIE network specialists. Focusing on Microsoft Windows servers and desktops and large-volume email environments plus Cisco networking and protection has allowed some of country's largest firms improve the efficiency of their computer systems.
Progent's talented consultants can offer insights on infrastructure that will allow your IT system to expand along with your business without breaking your IT budget.
Network Consulting Support available from Progent include:
- Network planning and strategy
- MS .NET design and application development
- Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud solutions, and Windows 2012 R2 Server planning and configuration consulting
- Windows 10 planning and migration support, Microsoft Windows 8.1 configuration and support, and Windows 7 maintenance
- Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration and Microsoft Exchange 2013 Server consulting
- Help. Assistance from certified Cisco CCIE engineers for troubleshooting chronic network problems
- Virtualization support including Windows Hyper-V consulting, VMware vSphere integration, VMware Site Recovery Manager (SRM) application continuity planning, VMware NSX virtual network design and integration, and Citrix XenServer and XenDesktop deployment and troubleshooting
- Company-wide security design and implementation
- Maximizing system availability and throughput by means of fault-tolerant technology, efficient system architecture, and automatic server monitoring
- Project management assistance, especially for large-scale upgrades to or within the Microsoft family of network solutions
- Brand recommendation, bill of materials creation, provider selection, procurement coordination, and documentation
Help Desk Planning Expertise and Shared Helpdesk Services
Progent's extensive Help Desk Planning Services make it possible for you to set up a success-oriented Help Desk that uses tested techniques to communicate with clients and resolve issues rapidly and efficiently. Progent’s Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics. To learn more, refer to Progent’s shared Help Desk services.
Support Costs
Progent bills for all consulting and repair services based on time, rather than by the job, and Progent offers significant discounts for major projects and regular, scheduled support. Rates are determined by the expertise of the consultants who deliver the service, who are selected according to the nature of the task.
This pricing structure can be a significant advantage to Progent's customers, because it reduces the likelihood of being billed high rates for simple tasks but still makes it possible to elevate the degree of skill selected for a task in case of unexpected difficulties or expanded objectives.
To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Technology Consulting Macintosh OS X
Macintosh OSX Computer Engineer
Progent's consultants can provide macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Microsoft Entourage and email help, network protection services, and custom training. Progent can help clients to migrate to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone integration and Apple iPad management, or migrating to iCloud. For computer networks built exclusively on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of designing, integrating and maintaining a network environment that is available, secure, fast and able to achieve your company's business goals.
Windows and Solaris Online Support
UNIX with Windows Setup and Support
Progent can help you to plan and implement an efficient transition from a UNIX-based information environment to a network powered by Microsoft Windows and suited for supporting Microsoft's popular office productivity suites, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application specialists can show you how to preserve your data and reduce business discontinuity by designing an efficient transition plan that protects your current investments in UNIX software and infrastructure. UNIX-to-Windows transition support services available from Progent include analysis of current environment, transition strategy and testing, Microsoft Exchange migration support, data and application migration, and processor and storage system transition and economization.
Microsoft SUS Specialist
Microsoft Software Update Services IT Consulting
Microsoft Windows SUS enables network administrators to deploy and monitor the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft WSUS, network support personnel can completely and easily manage the distribution of updates that are published via Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft SUS such as planning the Microsoft Windows Server Update Services deployment, setting up client's workstations, defining the Group Policy parameters, and making sure your Microsoft SUS GPO is associated with an Active Directory container appropriate for your network environment.
Configuration Wi-Fi VoIP phone integration
wireless VoIP phone and Aironet APs Integration
Progent's Cisco Wi-Fi IP phone configuration and troubleshooting consultants can provide online and on-premises assistance to help you create and administer a Cisco Wi-Fi VoIP phone solution by delivering services that range from debugging the configuration of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.
ProSight Email Content Filtering Service Consultant
Award Winning Email Guard DLP Professionals
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.
SQL Server 2017 Performance Tuning Computer Consultants
SQL Server 2017 Performance Tuning Online Support
Progent's Microsoft-certified SQL Server 2017 experts can assist your organization to plan and implement an efficient migration from your current SQL Server environment to SQL Server 2017.
Sun Solaris Security Firms
Sun Solaris Cybersecurity Organization
If your business operates a Sun Solaris network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-premier consultants can assist your whole organization in a broad range of security areas such as security management procedures, security architecture and models, access control systems and methodology, applications development security, business processes security, hardware security, telecommunications, network and web security, and business continuity preparedness. CISM and CISSP stipulate the fundamental skills and worldwide standards of knowledge that network security managers are required to possess. These accreditations give executive management the confidence that those who have achieved their CISM or ISSAP certification have the background and theory to deliver world-class security support and consulting services.
Cisco Architecture IT Outsourcing Company
Online Cisco Certified CCIE Outsourcing
Progent's Cisco CCIE-certified networking experts have extensive background assisting ISPs to design, implement, administer, optimize, and debug high-availability, scalable network environments suitable for shared public networks.
Remote Support Services SQL Server 2017 Database Migration
Help and Support SQL Server 2017 Development
Progent's certified SQL Server 2017 consultants can assist your organization to plan and implement a smooth migration from your current SQL Server environment to SQL Server 2017.
Microsoft and Apple Mac Desktop Small Business Computer Consulting Companies
24-Hour Desktop Technology Network Consulting Services
Progent can deliver a wide array of low-cost online and on-premises support services to assist you to deploy, manage, and troubleshoot workstations and handhelds powered by Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
Meraki MR34 Access Point Computer Consultants
Remote Consulting Meraki MR52 Access Point
Progent's Cisco-certified wireless networking consultants can provide remote and onsite consulting and support services to help you to plan, install, manage, optimize, and debug Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent's experts can also help your organization to design and deploy hybrid networks that combine on-premises and cloud-hosted services and that provide seamless connectivity, enhanced security, unified management, and consistent operation for all your mobile and desktop endpoints.
Consultants Exchange Server Hosting
Exchange Hosting Consultancy
Progent's Microsoft Exchange Server Hosting and Management Services offer a world-class data center with backed-up power and environmental control systems, round-the-clock site security and IT support center, and failover access to tier-1 Internet service providers. Hosted Microsoft Exchange servers are set up as virtualized servers for service continuity, smooth scalability, and rapid recovery. Services feature integration with your network, connectivity with handheld communication devices, continual tracking of efficiency and security, spam and virus protection, patch and service pack control, Contact Center support, daily data backup, and full messaging management support.
SQL Server Capacity Planning Integration Companies
24-7 SQL 2008 Reporting Services Development Companies
SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the rapid development of cutting-edge high-end programs that can provide your business a critical competitive edge. SQL Server features core support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft integration, assures you success in designing, installing and supporting Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET platform.
Consultants ISSAP Certified Cybersecurity Architecture
ISSAP Security Certification
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of thorough examination and significant experience with information security design. ISSAP consultants have comprehensive knowledge of access management mechanisms and techniques, telecommunications and network security, cryptography, needs evaluation, business continuity and disaster recovery, and physical security. Progent's ISSAP-premier security experts can help your business with all aspects of architecture security.
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