Network Help for Mid-size Companies

To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Consulting and Support
Progent’s Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help both new and registered customers to troubleshoot and fix network problems without the cost or delay of travel for onsite support calls. The background and technical depth of Progent's IT consultants makes it possible to handle the most complex network issues quickly by escalating trouble tickets when necessary to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's remote computer support expertise.

On-site Support
Progent provides on-site computer support for registered clients in major metropolitan areas throughout the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to provide small and midsize businesses with the best of both worlds: in-person support technicians when you require them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. Progent can dispatch in-person service visits to major metropolitan areas throughout the U.S. and the response time is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about why to register for Progent's onsite network support.

Help Desk Call Center
Progent's Help Desk Call Center Services are intended for all companies who require prompt and dependable access to an online Helpdesk with efficient phone assistance, remote troubleshooting capability, and enough technical depth for full problem escalation. Because smaller companies usually have tight information technology budgets and can spare little executive attention for dealing with network support, Progent's Contact Center Services can be the most efficient option to ensure that business information network stays productive. Read more about Progent's Help Desk Services.

Hosting and Management Services for Exchange Server and Other Critical Applications
Progent's Hosting and Management Services for vital application servers give small and midsize organizations with modest network support funds and little spare executive bandwidth a safe, affordable, and low-stress option for deploying line-of-business application servers such as Microsoft SQL Server by delivering the reliability of a world-class data center and the expertise of Progent's Microsoft-certified group of network support professionals.

24x7 Support
Progent also offers 24x7 help and proactive network monitoring to ensure that line-of-business systems run without interruption.

Staff Augmentation
In case your company has special system migration or other projects that temporarily require additional IT staff, Progent can augment your in-house group with expert technicians and consultants so your special tasks are finished on schedule and within budget.

Site Relocation Support
Progent can provide a Microsoft and Cisco-Certified IT consulting professional who can help you to plan and manage a seamless relocation of your network infrastructure to a new facility. Assistance can entail data center planning and setup, task management, ISP and telecommunications carrier determination and management, and non-disruptive network upgrades — all with comprehensive ongoing support. Progent's site relocation staff can work during non-business hours and weekends in order to minimize business disruption.

Microsoft and Cisco Premier Certified Experts
Progent's computer consulting services provide your small company cost-effective availability of expertise in technical areas where you might not have in-house resources. Progent has extensive experience as a Microsoft Partner and maintains a team of Cisco-certified CCIE network infrastructure specialists. Concentrating on Windows servers and desktops and high-capacity email environments plus Cisco infrastructure and protection has allowed some of nation's fastest growing firms increase the business value of their information systems.

Progent's talented engineers can provide expertise on network architecture that will enable your information system to grow in sync with your company without breaking your computing budget.

Network Consulting Support available from Progent include:

• Information Technology analysis and strategy
• Microsoft .NET design and application programming
• Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud integration, and Windows 2012 R2 Server design and deployment consulting
• Windows 10 migration assistance, Microsoft Windows 8.1 integration expertise, and Windows 7 support
• MS Exchange Server 2019 integration, MS Exchange 2016 migration and MS Exchange 2013 Server integration
• Help. Assistance from Cisco-certified CCIE network engineers for resolving chronic network problems
• Virtualization support including Windows Hyper-V expertise, VMware vSphere support, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX virtual network architecture and management, and Citrix XenServer and XenDesktop configuration and support
• Comprehensive security planning and implementation
• Optimize network uptime and performance via non-stop configuration, robust system architecture, and proactive monitoring
• Project management assistance, especially for large-scale upgrades to or within the Microsoft family of IT products
• Brand identification, bill of materials creation, provider selection, procurement logistics, and documentation

Help Desk Planning Services and Shared Help Desk Support
Progent's extensive Help Desk Planning Services make it possible for you to create a success-driven Help Desk that utilizes tested methodologies to communicate with customers and troubleshoot problems quickly and efficiently. Progent’s Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, refer to Progent’s shared Help Desk services.

Support Costs
Progent bills for all consulting and troubleshooting services according to time, rather than by the project, and Progent offers substantial savings for large projects and regular, scheduled service. Rates are based on the expertise of the personnel who provide the support, who are assigned based on the complexity of the task.

This billing policy can be a major advantage to Progent's clients, because it minimizes the chances of being billed high rates for routine tasks but still makes it easy to raise the degree of expertise selected for a task in case of complications or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.