Computer Network Outsourcing for Midsize Businesses
IT Outsourcing
To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.
Online Consulting Services
Progent's Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help new and current customers to troubleshoot and repair network issues without the expense or delay of travel for onsite service visits. The experience and expertise of Progent's IT consultants allows them to resolve the most complex network problems quickly by escalating trouble tickets when required to world-class experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out more information about Progent's online computer troubleshooting services.
On-site Support
Progent offers onsite computer assistance for registered customers in major cities throughout the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to provide small and midsize businesses with the best of both worlds: onsite support technicians when you require them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business application programmers. Progent can dispatch in-person service visits to major metropolitan areas across the United States and the wait time is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning how to sign up for Progent's on-premises computer service.
Phone Support Call Center
Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who need fast and dependable access to a professional Contact Center with effective telephone assistance, online troubleshooting capability, and enough technical depth for full escalation. Since smaller companies typically have tight IT funds and can spare little management attention for handling IT support tasks, Progent's Contact Center Services could be the most efficient option to make sure that business information network stays up and running. Learn more details about Progent's Help Desk Services.
Hosting Services for Microsoft Exchange and Other Applications
Progent's Hosting and Management Services for vital application servers offer all businesses with modest IT support funds and little spare management bandwidth a safe, economical, and hassle-free alternative for running line-of-business application servers such as MS SQL Server by providing the reliability of a world-class colocation facility and the skill of Progent's Microsoft-certified group of network support engineers.
24x7 Support
Progent also offers 24x7 help and automated server monitoring to make sure that vital systems operate smoothly.
Supplementing Internal Staff
In case you have special system migration or other tasks that momentarily require additional IT personnel, Progent can augment your internal group with certified technicians and engineers so your special tasks are finished on time and within budget.
Network Relocation Services
Progent can offer a Microsoft-Certified network engineering expert who can assist you to design and manage a seamless relocation of your network system to a new facility. Assistance can include data center planning and deployment, task management, Internet Service Provider and telecom carrier selection and management, and coordinated system upgrades — all with thorough ongoing support. Progent's network relocation staff can work during non-business hours and holidays in order to avoid business disruption.
Microsoft and Cisco Premier Consultants
Progent's computer support offerings give your small business affordable availability of expertise in technical fields where you might not have in-house skills. Progent has extensive background as a Microsoft Partner and supports a large roster of Cisco-certified CCIE networking specialists. Concentrating on Windows applications and high-capacity email systems plus Cisco infrastructure and protection has helped many of nation's fastest growing companies improve the efficiency of their computer networks.
Progent's talented consultants can provide expertise on network architecture that will allow your IT network to grow along with your company without busting your computing budget.
Computer Engineering Services offered by Progent include:
- Network planning and strategy
- MS .NET architecture and application programming
- Windows Server 2022 solution design and migration services, Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud solutions, and Microsoft Windows 2012 R2 Server management support
- Windows 11 system design and migration consulting, Windows 10 configuration assistance, Windows 8.1 integration, and Windows 7 maintenance
- MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment and MS Exchange 2013 Server integration
- Help. Assistance from Cisco CCIE network engineers for resolving stubborn network problems
- Server and desktop virtualization support including Windows Hyper-V expertise, VMware vSphere support, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX network virtualization architecture and management, and Citrix XenServer deployment and support
- Comprehensive security design and implementation
- Optimize system availability and performance via zero-downtime technology, robust network architecture, and automatic monitoring
- Project management support, in particular for large-scale migrations to or within the Windows family of network solutions
- Brand identification, BOM development, provider selection, procurement logistics, and documentation
Help Desk Planning Expertise and Co-managed Help Desk Services
Progent's comprehensive Help Desk Consulting and Design Services make it possible for you to set up a success-driven Help Desk that utilizes tested methodologies to interact with clients and resolve problems rapidly and effectively. Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticketing, ownership, status tracking, and metrics. To learn more, see Progent's shared Help Desk services.
Support Costs
Progent bills for all consulting and troubleshooting services according to time, rather than by the project, and Progent gives significant discounts for large projects and ongoing, scheduled service. Rates are based on the expertise of the consultants who deliver the service, who are selected according to the complexity of the task.
This billing policy can be a significant benefit to Progent's clients, because it minimizes the chances of paying high rates for routine tasks but also makes it possible to elevate the degree of skill assigned to a job in case of unexpected difficulties or expanded requirements.
To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
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UNIX, Windows Specialists
Immediate UNIX with Windows Support Outsourcing
If your company has a UNIX or Linux network or a mixed-platform IT environment, Progent's CISM and CISSP-certified security specialists can assist your entire organization in a wide array of security areas such as security management procedures, security design and strategies, connection management products and methodology, applications development security, business processes security, physical security, telecommunications, network and web security, and workplace recovery planning. CISM and CISSP stipulate the core competencies and international standards of knowledge that network security professionals are expected to possess. These accreditations give executive management the assurance that those who have achieved their CISM, CISSP or ISSAP certification have the background and knowledge to offer effective security management and consulting help.
iPad patch management Consulting Services
Smartphone patch management Consultancy
Progent's managed services for software/firmware update management offer businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your servers, endpoints printers, infrastructure appliances like routers and wireless APs, and Internet-of-Things (IoT) devices like alarms and robotics.
Helpdesk for Remote Workforce Integration Support
Work from Home Computer Consultants
Progent has 20 years of background helping small and mid-size businesses to plan, implement, optimize, administer, and debug computer networks that incorporate telecommuters.
Network Support Consultant Cisco Planning
Cisco Architecture System Recovery
Progent can assist your organization to utilize Cisco's infrastructure products to create a solid basis for your onsite, private cloud, or hybrid data center and improve operations in key areas such as compute and storage utilization, security and compliance, manageability, availability, and disaster recovery.
Microsoft MCP Virtual Office Job
Cisco Consulting Full-Time Job
Progent is seeking to hire full-time, results-driven Microsoft certified engineers with Microsoft Certified Systems Engineer certification; Cisco accredited system consultants with Cisco CCDP or CCIE credentials; security professionals with CISSP or CISA or equivalent security certification; and advanced system design consultants with experience in mobile access, wireless connectivity, fault tolerance, disaster recovery, information protection, and server virtualization. Progent also is hiring employees who can join our team of desktop support technicians and remote troubleshooting experts. Also, We are seeking experienced managers who can perform effectively in Progent's fast-paced, virtual office environment.
Exchange Server Upgrade Consultancy
Exchange 2010 Upgrade Consultant Services
Progent's Microsoft-certified consultants can deliver low-cost online and onsite help to carry out your upgrade to Exchange 2010, produce extensive documentation of your upgraded email system, train your IT staff and users to get them up to speed quickly on Microsoft Exchange Server 2010, and offer continuing management consulting and engineering support. Progent's consultants can also help you migrate from Exchange 2010 to Exchange Server 2013 or Exchange 2016.
Part-Time CIO Consultants
Part-Time CIO Engineer
Progent can supply small businesses with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you integrate appropriate IT products to enhance business processes so they match better with your business goals. Your company can develop and install a well conceived IT plan without incurring the expense of a full-time senior IT executive.
Top Rated Azure and iPhone integration Technology Professional
Award Winning Development Firm Microsoft Azure Storage
Progent can help businesses of all sizes to move any part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and lower equipment expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the advantages and limitations of various cloud networking architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure that you avoid the typical mistakes small organizations make when migrating to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and also to integrate iPhones and iPads and Android handhelds.
Exchange 2003 to Exchange 2010 Upgrade Professionals
Microsoft Experts Exchange 2010 Migration Consultant
Progent's Microsoft-certified consulting engineers can assist your organization to assess the value of Exchange 2010 for your company and can help you to plan and implement a smooth upgrade to Exchange Server 2010 from Exchange 2003 or Exchange Server 2007 that will provide quick ROI by improving your workers' efficiency, cutting the expense of hardware and support, streamlining administration, and consolidating your key communications technologies.
Immediate Work from Home Helpdesk Setup and Support
Offsite Workers Helpdesk Online Troubleshooting
Progent offers small and mid-size organizations overflow or comprehensive Help Desk services for offsite employees.
IT Services WLAN controller
On-site Technical Support 2500 Wireless Controller
Catalyst family of wireless controllers streamline the management of wireless networks by unifying the provisioning and management of wireless access points, tuning wireless performance by reducing the impact of radio frequency congestion, enhancing wireless availability with rapid failover, and hardening security by detecting cyber threats and analyzing network traffic based on user class and location. Progent can help your business to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi solution or carry out an efficient migration to Cisco's modern wireless controller solutions.
Consultant ISA 2004
ISA 2004 Firewall Specialist
Progent's Microsoft-certified TMG 2010 and ISA Server 2006 consultants can help you to design, install, and support a configuration of Forefront Threat Management Server 2010 or ISA Server 2006 on your information system that delivers the firewall security, speed and manageability that your company requires.
Firewall Network Install Juniper SA700 SSL VPN
Security Consultancies Juniper SSL VPN
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Offsite Managed Backup and Recovery Services Consulting Services
ProSight Data Protection Services ECHO BDR Solutions Support Services
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information.
Integration Remote Workers Endpoint Security
Remote Workforce Endpoint Security Online Troubleshooting
Progent can assist small and mid-size businesses to set up network security defense solutions and deliver response services for work-from-home employees.
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