To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Support
Progentís Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can help both new and current clients to analyze and fix network problems without the cost or delay of on-premises service calls. The experience and technical depth of Progent's network engineers makes it possible to resolve the most challenging network problems quickly by escalating trouble tickets when necessary to world-class experts. Progent offers a streamlined, web-accessible registration process for new clients to address urgent network problems and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the help you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting expertise.

Onsite Service
Progent offers on-site computer assistance for registered clients in major cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to provide small and midsize businesses with the best of both worlds: hands-on support professionals when you require them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business software programmers. Progent can schedule in-person support calls to major cities throughout the U.S. and the response time is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more about how to sign up for Progent's onsite computer support.

Help Desk Call Center
Progent's Help Desk Services are intended for small and midsize businesses who need prompt and reliable support from a professional Contact Center with effective telephone assistance, online troubleshooting tools, and enough technical strength for all needed escalation. Because smaller companies usually are constrained by limited information technology budgets and can spare little executive bandwidth for dealing with network support tasks, Progent's Help Desk Services could be the most cost-effective option to make sure that small business information system is always up and running. Learn more concerning Progent's Help Desk Services.

Hosting and Management Services for Exchange and Other Critical Applications
Progent's Hosting Services for Exchange and other vital applications give all businesses with limited IT support budgets and overstretched management bandwidth a safe, economical, and hassle-free alternative for running line-of-business applications like Exchange and Microsoft SQL Server by providing the reliability of a world-class colocation facility as well as the skill of Progent's Microsoft-certified team of support professionals.

24x7 Support
Progent also provides 24x7 service and automated network monitoring to ensure that mission-critical applications operate without interruption.

Staff Augmentation
If you have special network upgrade or other projects that temporarily demand additional technical staff, Progent can augment your internal organization with expert technicians and consultants so your special projects are finished on schedule and affordably.

Network Relocation Services
Progent can offer a Microsoft and Cisco-Certified IT consulting expert who can assist you to plan and manage a seamless move of your computer infrastructure to a new facility. Assistance can include data center planning and deployment, task management, Internet Service Provider and telecom carrier determination and coordination, and non-disruptive network upgrades ó all with comprehensive continual support. Progent's site relocation teams can work during off hours and holidays so as to avoid lost productivity.

Microsoft and Cisco Certified Consultants
Progent's computer support services give your small or mid-size business affordable availability of know-how in information technology fields where you may lack in-house skills. Progent has in-depth background as a Microsoft Certified Partner and maintains a large roster of Cisco-certified CCIE network consultant. Concentrating on Microsoft Windows servers and desktops and high-capacity email environments plus Cisco networking and security has helped some of nation's largest firms improve the efficiency of their information networks.

Progent's system consultants can offer expertise on infrastructure that will enable your information network to grow along with your business without busting your computing budget.

Network Engineering Support available from Progent include:

Progent's computer consulting expertise is available for as-needed assistance, specific projects, or ongoing service.

Help Desk Planning Services and Co-managed Help Desk Services
Progent's comprehensive Help Desk Planning Services make it easy for you to set up a success-driven Help Desk that uses tested methodologies to communicate with customers and resolve problems quickly and effectively. Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics. For details, see Progentís Co-managed Help Desk services.

Support Costs
Progent charges for all support and troubleshooting services according to time, rather than by the project, and Progent offers substantial discounts for large projects and regular, scheduled service. Rates are determined by the qualifications of the consultants who provide the support, who are assigned according to the nature of the task.

This billing structure can be a significant benefit to Progent's clients, because it reduces the chances of paying high rates for routine jobs but still makes it easy to raise the level of skill assigned to a task in the event of unexpected difficulties or new objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.



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