To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting and Support
Progent’s Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can help both new and current customers to troubleshoot and repair network problems without the expense or time loss of on-premises service visits. The background and expertise of Progent's IT consultants allows them to handle the most challenging network problems rapidly by escalating trouble tickets when required to world-class experts. Progent offers a streamlined, web-based signup procedure for new customers to address urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more details about Progent's remote network support expertise.

On-site Service
Progent offers on-site computer assistance for registered customers in major cities throughout the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to deliver small and midsize businesses with the best of both worlds: onsite service professionals when you need them plus the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business software programmers. Progent can dispatch in-person service calls to major cities across the U.S. and the wait time is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more details concerning how and why to register for Progent's on-premises computer service.

Help Desk Call Center
Progent's Helpdesk Services are designed for small and midsize companies who need fast and reliable access to a professional Help Desk Call Center with effective telephone assistance, remote troubleshooting tools, and enough technical strength for full escalation. Since small and midsize companies usually are constrained by tight information technology funds and can spare scant executive bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that small business computer network is always up and running. Read more details about Progent's Contact Center Outsourcing Services.

Hosting Services for Exchange Server and Other Critical Applications
Progent's Hosting Services for Microsoft Exchange and other critical application servers offer small and midsize businesses with modest network service funds and overstretched management bandwidth a safe, affordable, and hassle-free alternative for deploying business-critical applications such as Exchange Server and MS SQL Server by providing the robustness of a world-class colocation facility and the experience of Progent's Microsoft-certified group of support engineers.

24x7 Support
Progent also provides 24x7 support and automated network monitoring to make sure that line-of-business applications run without interruption.

Temporary Staffing
If you have one-time system upgrade or other projects that temporarily demand additional technical personnel, Progent can supplement your in-house group with expert technicians and engineers so your special projects are completed on time and within budget.

Network Relocation Support
Progent can provide a Microsoft and Cisco-Premier network consulting professional who can help you to plan and manage a smooth move of your network infrastructure to a new facility. Assistance can entail data center planning and setup, project management, ISP and telecommunications services selection and management, and coordinated network upgrades — all with comprehensive continual support. Progent's network relocation teams can operate during non-business hours and weekends in order to minimize business disruption.

Microsoft and Cisco Certified Experts
Progent's computer consulting offerings give your small or mid-size company cost-effective availability of know-how in information technology fields where you might lack internal skills. Progent has in-depth experience as a Microsoft Certified Partner and maintains a team of Cisco-certified CCIE network specialists. Focusing on Microsoft Windows servers and desktops and large-volume email systems plus Cisco infrastructure and security has helped many of country's fastest growing companies improve the business value of their information networks.

Progent's talented engineers can offer expertise on infrastructure that will allow your IT system to grow along with your company without breaking your IT budget.

Computer Consulting Services offered by Progent include:

Progent's network support services are available for emergency help, specific projects, or ongoing service.

Help Desk Planning Services and Co-managed Helpdesk Services
Progent's comprehensive Help Desk Planning Services make it easy for you to set up a success-driven Help Desk that uses tested techniques to communicate with clients and troubleshoot problems rapidly and effectively. Progent’s Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting. For more information, refer to Progent’s Help Desk Co-management services.

Support Billing
Progent charges for all consulting and troubleshooting services according to time, rather than by the project, and Progent gives significant discounts for major projects and ongoing, scheduled support. Rates are determined by the qualifications of the personnel who provide the support, who are selected based on the nature of the job.

This billing policy can be a major advantage to Progent's customers, since it minimizes the likelihood of being billed high rates for simple jobs but still makes it possible to elevate the level of skill assigned to a task in the event of unexpected difficulties or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.

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