To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting and Troubleshooting
Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist new and current customers to troubleshoot and repair network issues without the expense or delay of travel for onsite service calls. The background and expertise of Progent's network engineers makes it possible to handle the most challenging IT problems quickly by escalating repair tasks when required to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time clients to address emergency network problems and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's remote computer troubleshooting services.

Onsite Service
Progent offers onsite computer support for registered customers in major metropolitan areas across the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to provide small companies with the best of both worlds: in-person service technicians when you require them plus the remote help of Progent's seasoned team of network consultants, security specialists, and business application developers. Progent can schedule on-site support calls to major metropolitan areas across the U.S. and the wait time is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning how and why to sign up for Progent's on-premises computer support services.

Phone Support Call Center
Progent's Helpdesk Services are intended for all companies who require fast and reliable access to a professional Contact Center with effective phone assistance, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses typically have limited IT funds and can spare scant management bandwidth for handling network support tasks, Progent's Help Desk Services can be the most efficient way to make sure that business computer system is always up and running. Read more concerning Progent's Help Desk Outsourcing Services.

Hosting Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting Services for vital application servers offer all businesses with modest IT service budgets and overstretched executive bandwidth a low risk, economical, and hassle-free option for running line-of-business application servers like Microsoft SQL Server by providing the reliability of a state-of-the-art data center and the experience of Progent's Microsoft-certified group of network support professionals.

24x7 Support
Progent also provides 24x7 support and automated server monitoring to ensure that mission-critical systems run smoothly.

Supplementing Internal Staff
In case your company has one-time system upgrade or other tasks that temporarily require additional technical personnel, Progent can supplement your internal organization with expert technicians and engineers so your special tasks are finished on schedule and within budget.

Network Relocation Support
Progent can provide a Microsoft and Cisco-Certified network consulting expert who can assist you to design and implement a seamless relocation of your IT infrastructure to a new facility. Services can include data center planning and setup, task management, Internet Service Provider and telecommunications carrier selection and management, and coordinated network upgrades ó all with comprehensive continual support. Progent's network relocation teams can operate during non-business hours and weekends so as to avoid business disruption.

Microsoft and Cisco Certified Consultants
Progent's network consulting services give your small business cost-effective availability of know-how in technical fields where you might lack internal resources. Progent has in-depth background as a Microsoft Partner and supports a large roster of Cisco-certified CCIE network specialists. Concentrating on Windows applications and large-volume email systems plus Cisco networking and security has allowed some of nation's fastest growing firms improve the business value of their information networks.

Progent's system engineers can provide insights on network architecture that will allow your IT system to grow in sync with your business without breaking your computing budget.

Network Consulting Support offered by Progent include:

Progent's computer support services are offered for as-needed assistance, specific projects, or scheduled service.

Help Desk Design Services and Shared Helpdesk Services
Progent's extensive Help Desk Planning Services make it possible for you to set up a success-oriented Help Desk that utilizes proven techniques to communicate with clients and resolve issues quickly and efficiently. Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics. To learn more, visit Progentís Help Desk sharing services.

Support Billing
Progent charges for all consulting and troubleshooting services based on time, rather than by the project, and Progent gives significant savings for major projects and regular, scheduled support. Rates are based on the qualifications of the consultants who provide the service, who are assigned based on the complexity of the task.

This billing policy can be a major advantage to Progent's customers, because it minimizes the likelihood of being billed top rates for routine tasks but still makes it easy to raise the level of expertise assigned to a job in case of complications or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.



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