To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Consulting and Support
Progentís Technical Response Center provides urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist both new and current clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The background and expertise of Progent's network consultants allows them to handle the most challenging network issues quickly by escalating trouble tickets when required to world-class specialists. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent situations and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.

Onsite Support
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online service experts to deliver small businesses with the best of both worlds: in-person support professionals when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business application programmers. Progent can dispatch in-person service calls to major cities throughout the United States and the response time is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details about how and why to register for Progent's onsite computer support.

Phone Support Call Center
Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need fast and reliable access to an online Help Desk Call Center with efficient phone assistance, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Since smaller businesses typically have limited IT budgets and can spare little management bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that business information network stays productive. Learn more concerning Progent's Helpdesk Services.

Hosting and Management Services for Exchange Server and Other Applications
Progent's Hosting Services for Exchange and other critical application servers offer small and midsize businesses with limited network support budgets and overstretched executive bandwidth a low risk, affordable, and low-stress alternative for deploying line-of-business application servers such as Microsoft Exchange and Microsoft SQL Server by delivering the reliability of a world-class data center plus the skill of Progent's Microsoft-certified team of network support professionals.

24x7 Support
Progent also provides 24x7 help and proactive server monitoring to make sure that mission-critical systems run smoothly.

Supplementing Internal Staff
If your company has special system upgrade or other projects that momentarily require extra technical staff, Progent can supplement your in-house organization with certified technicians and consultants so your special tasks are finished on schedule and within budget.

Site Relocation Support
Progent can provide a Microsoft and Cisco-Premier IT consulting expert who can assist you to plan and manage a seamless move of your network infrastructure to a new site. Assistance can entail data center design and deployment, project management, Internet Service Provider and telecommunications carrier selection and coordination, and non-disruptive network upgrades ó all with thorough ongoing support. Progent's network relocation staff can operate during non-business hours and holidays so as to avoid business disruption.

Microsoft and Cisco Certified Experts
Progent's network support services give your small or mid-size company affordable access to of know-how in technical areas where you might lack internal skills. Progent has extensive background as a Microsoft Certified Partner and supports a team of Cisco-certified CCIE network specialists. Focusing on Microsoft Windows servers and desktops and large-volume email environments plus Cisco networking and protection has allowed some of country's largest firms improve the efficiency of their computer systems.

Progent's talented consultants can offer insights on infrastructure that will allow your IT system to expand along with your business without breaking your IT budget.

Network Consulting Support available from Progent include:

Progent's network support services are available for emergency assistance, specific projects, or ongoing service.

Help Desk Planning Expertise and Shared Helpdesk Services
Progent's extensive Help Desk Planning Services make it possible for you to set up a success-oriented Help Desk that uses tested techniques to communicate with clients and resolve issues rapidly and efficiently. Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics. To learn more, refer to Progentís shared Help Desk services.

Support Costs
Progent bills for all consulting and repair services based on time, rather than by the job, and Progent offers significant discounts for major projects and regular, scheduled support. Rates are determined by the expertise of the consultants who deliver the service, who are selected according to the nature of the task.

This pricing structure can be a significant advantage to Progent's customers, because it reduces the likelihood of being billed high rates for simple tasks but still makes it possible to elevate the degree of skill selected for a task in case of unexpected difficulties or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.



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