Computer Outsourcing for Medium-size Companies

To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Network Support
Progent’s Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist both new and current customers to troubleshoot and fix hardware and software issues without the expense or delay of in-person support calls. The experience and technical depth of Progent's network engineers makes it possible to resolve the most complex IT issues quickly by escalating trouble tickets if required to high-level specialists. Progent offers a convenient, web-based registration process for first-time clients to accommodate urgent situations and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn more details about Progent's remote network troubleshooting services.

On-site Support
Progent offers onsite computer assistance for registered clients in major cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service experts to deliver small and midsize companies with the best of both worlds: on-premises service technicians when you require them plus the remote help of Progent's worldwide staff of network consultants, security professionals, and business application programmers. Progent can schedule in-person service calls to major metropolitan areas across the U.S. and the wait time is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning how to register for Progent's onsite network support.

Phone Support Call Center
Progent's Helpdesk Services are designed for small and midsize businesses who require prompt and dependable support from a professional Help Desk with efficient phone support, remote troubleshooting capability, and enough technical strength for all needed escalation. Because small and midsize businesses usually have tight IT budgets and can spare scant management attention for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that small business information system is always up and running. Read more about Progent's Helpdesk Services.

Hosting and Management Services for Exchange and Other Critical Applications
Progent's Hosting and Management Services for critical application servers offer small and midsize organizations with limited network support funds and overstretched executive bandwidth a low risk, economical, and hassle-free option for deploying business-critical applications like Microsoft SQL Server by delivering the reliability of a world-class colocation facility plus the skill of Progent's Microsoft-certified group of support professionals.

24x7 Support
Progent also offers 24x7 support and proactive server monitoring to make sure that line-of-business systems run smoothly.

Staff Augmentation
If your company has one-time system upgrade or other projects that momentarily demand additional IT personnel, Progent can supplement your internal organization with expert technicians and consultants so your special tasks are finished on schedule and within budget.

Network Relocation Services
Progent can offer a Microsoft and Cisco-Premier network consulting professional who can help you to design and manage a smooth move of your computer system to a new facility. Assistance can include data center design and deployment, task management, Internet Service Provider and telecom services determination and coordination, and coordinated system upgrades — all with thorough ongoing support. Progent's site relocation staff can work during non-business hours and holidays so as to avoid lost productivity.

Microsoft and Cisco Premier Certified Experts
Progent's computer consulting offerings provide your small business cost-effective availability of know-how in technical fields where you might not have in-house skills. Progent has extensive experience as a Microsoft Partner and supports a large roster of Cisco-certified CCIE networking consultant. Concentrating on Microsoft Windows servers and desktops and high-capacity email systems plus Cisco infrastructure and security has helped many of nation's largest firms improve the efficiency of their information networks.

Progent's system engineers can provide expertise on network architecture that will enable your IT network to grow in sync with your business without busting your IT budget.

Network Engineering Services offered by Progent include:

• Information Technology planning and evolution
• Microsoft .NET design and programming
• Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud solutions, and Microsoft Windows Server 2012 R2 design and configuration support
• Windows 10 planning and migration consulting, Microsoft Windows 8.1 consulting expertise, and Windows 7 support
• MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration and MS Exchange 2013 Server consulting
• Help. Assistance from Cisco-certified CCIE network engineers for resolving stubborn network infrastructure issues
• Virtualization support including Microsoft Windows Hyper-V expertise, VMware vSphere support, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization design and management, and Citrix configuration and support
• Company-wide security design and implementation
• Optimize network availability and throughput via zero-downtime configuration, robust network infrastructure, and automatic server monitoring
• Senior Project management support, especially for large-scale upgrades to or within the Windows line of IT solutions
• Product recommendation, BOM development, provider selection, purchasing coordination, and documentation

Help Desk Planning Services and Shared Help Desk Call Center Support
Progent's comprehensive Help Desk Consulting and Design Services make it easy for you to set up a results-oriented Help Desk that utilizes tested techniques to interact with clients and troubleshoot problems quickly and effectively. Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, visit Progent’s Help Desk Co-management services.

Support Costs
Progent charges for all support and repair services according to time, not by the job, and Progent gives significant discounts for large projects and regular, scheduled support. Rates are based on the expertise of the consultants who provide the support, who are assigned according to the nature of the task.

This billing structure can be a significant benefit to Progent's clients, since it minimizes the chances of paying high rates for routine tasks but also makes it easy to raise the level of skill assigned to a task in the event of complications or new objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.