To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Support
Progent's Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help new and registered clients to troubleshoot and fix hardware and software problems without the cost or delay of on-premises support visits. The background and expertise of Progent's IT consultants makes it possible to resolve the most challenging network problems quickly by escalating trouble tickets when required to high-level specialists. Progent offers a streamlined, web-based registration process for first-time customers to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional details about Progent's remote computer support expertise.

On-site Support
Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to provide small companies with the best of both worlds: in-person support technicians when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application programmers. Progent can dispatch on-site service calls to major cities throughout the U.S. and the wait time is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details about how and why to register for Progent's on-premises network support.

Help Desk Call Center
Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who need fast and dependable support from an online Contact Center with efficient phone support, online repair tools, and enough technical depth for all needed problem escalation. Because smaller businesses typically have limited IT funds and can provide little executive attention for handling network support tasks, Progent's Help Desk Services could be the most efficient way to make sure that small business information network is always up and running. Learn more concerning Progent's Helpdesk Services.

Hosting Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting and Management Services for mission-critical application servers give all organizations with limited network support funds and little spare management bandwidth a safe, affordable, and hassle-free option for deploying line-of-business applications such as Microsoft SQL Server by delivering the robustness of a state-of-the-art data center as well as the skill of Progent's Microsoft-certified team of support engineers.

24x7 Support
Progent also provides 24x7 help and automated network monitoring to make sure that vital applications operate continuously.

Temporary Staffing
If you have special network migration or other projects that temporarily demand extra technical personnel, Progent can supplement your internal organization with certified technicians and consultants so your special tasks are completed on schedule and within budget.

Site Relocation Support
Progent can offer a Microsoft-Certified network consulting expert who can help you to plan and implement a seamless relocation of your computer infrastructure to a new site. Services can entail data center planning and setup, project management, ISP and telecom services determination and coordination, and coordinated system upgrades — all with comprehensive continual support. Progent's network relocation staff can operate during off hours and holidays in order to avoid lost productivity.

Microsoft and Cisco Premier Experts
Progent's computer consulting offerings provide your small or mid-size company affordable access to of expertise in technical areas where you may lack in-house resources. Progent has in-depth experience as a Microsoft Certified Partner and maintains a large roster of Cisco-certified CCIE network specialists. Concentrating on Windows applications and large-volume email environments plus Cisco infrastructure and protection has allowed many of nation's fastest growing companies increase the business value of their information systems.

Progent's talented consultants can provide expertise on network architecture that will enable your information system to grow in sync with your business without busting your IT budget.

Computer Consulting Support available from Progent include:

Progent's computer consulting expertise is offered for emergency assistance, long-term projects, or scheduled support.

Help Desk Design Services and Co-managed Contact Center Services
Progent's extensive Help Desk Consulting and Design Services make it easy for you to set up a success-oriented Help Desk that utilizes proven techniques to communicate with customers and resolve issues rapidly and efficiently. Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing service requests, ticketing, ownership, status tracking, and reporting. For more information, refer to Progent's Help Desk sharing services.

Service Billing
Progent charges for all support and troubleshooting services based on time, not by the project, and Progent offers significant discounts for major projects and ongoing, scheduled service. Rates are determined by the qualifications of the personnel who deliver the support, who are selected according to the complexity of the job.

This billing structure can be a significant advantage to Progent's customers, since it reduces the chances of paying top rates for simple jobs and also makes it easy to raise the degree of expertise assigned to a job in the event of complications or new objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.



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