To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Support
Progentís Technical Response Center provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can help both new and registered customers to troubleshoot and fix network issues without the cost or delay of travel for onsite service calls. The background and technical depth of Progent's network engineers makes it possible to handle the most complex IT issues quickly by escalating repair tasks when required to high-level experts. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's online network support expertise.

On-site Support
Progent provides on-site technical support for registered customers in major metropolitan areas throughout the U.S. Progent's onsite service technicians can work in tandem with Progent's online service experts to provide small companies with the best of both worlds: hands-on support technicians when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. Progent can schedule on-site support calls to major metropolitan areas across the U.S. and the wait time is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's on-premises network service.

Phone Support Call Center
Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who require prompt and dependable access to a professional Help Desk with efficient telephone support, remote repair tools, and sufficient technical strength for full escalation. Because small and midsize companies usually are constrained by limited IT funds and can provide little executive bandwidth for dealing with network support, Progent's Helpdesk Services could be the most efficient option to ensure that business information system is always up and running. Read more details concerning Progent's Help Desk Services.

Hosting and Management Services for Exchange Server and Other Critical Applications
Progent's Hosting and Management Services for Exchange and other critical applications give all organizations with modest IT service budgets and little spare executive bandwidth a low risk, economical, and hassle-free option for running business-critical application servers such as Microsoft Exchange and Microsoft SQL Server by delivering the robustness of a state-of-the-art data center as well as the expertise of Progent's Microsoft-certified team of network support engineers.

24x7 Support
Progent also provides 24x7 help and automated server monitoring to make sure that mission-critical applications run smoothly.

Temporary Staffing
If your company has special network upgrade or similar projects that momentarily demand extra IT personnel, Progent can augment your in-house group with veteran technicians and engineers so your special projects are completed on schedule and affordably.

Site Relocation Support
Progent can offer a Microsoft and Cisco-Premier IT engineering professional who can help you to design and implement a smooth move of your IT infrastructure to a new site. Assistance can include data center design and deployment, project management, Internet Service Provider and telecom carrier determination and management, and non-disruptive system upgrades ó all with comprehensive ongoing support. Progent's network relocation teams can operate during off hours and holidays so as to avoid business disruption.

Microsoft and Cisco Premier Certified Experts
Progent's network support offerings give your small company cost-effective availability of know-how in technical fields where you might lack internal skills. Progent has extensive experience as a Microsoft Partner and maintains a large roster of Cisco-certified CCIE network specialists. Focusing on Microsoft Windows applications and large-volume email environments plus Cisco networking and protection has allowed some of nation's fastest growing firms increase the efficiency of their computer systems.

Progent's talented engineers can provide insights on network architecture that will enable your information network to grow along with your company without breaking your IT budget.

Network Engineering Support available from Progent include:

Progent's computer consulting expertise is available for as-needed assistance, long-term projects, or scheduled support.

Help Desk Planning Expertise and Shared Help Desk Services
Progent's comprehensive Help Desk Consulting and Design Services make it possible for you to set up a success-driven Help Desk that uses tested methodologies to communicate with clients and troubleshoot issues rapidly and efficiently. Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and metrics. For details, refer to Progentís Help Desk Co-management services.

Support Billing
Progent bills for all consulting and repair assistance based on time, not by the job, and Progent gives substantial discounts for major projects and ongoing, scheduled service. Rates are based on the qualifications of the consultants who provide the support, who are assigned based on the complexity of the job.

This billing policy can be a significant advantage to Progent's customers, because it reduces the likelihood of being billed top rates for routine tasks but also makes it possible to raise the level of expertise selected for a job in case of complications or new objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.

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