Network Help for Midsize Businesses
Network Outsourcing
To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.
Online Consulting and Troubleshooting
Progent’s Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist new and current customers to troubleshoot and repair network issues without the expense or delay of travel for onsite service calls. The background and expertise of Progent's network engineers makes it possible to handle the most challenging IT problems quickly by escalating repair tasks when required to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time clients to address emergency network problems and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's remote computer troubleshooting services.
Onsite Service
Progent offers onsite computer support for registered customers in major metropolitan areas across the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to provide small companies with the best of both worlds: in-person service technicians when you require them plus the remote help of Progent's seasoned team of network consultants, security specialists, and business application developers. Progent can schedule on-site support calls to major metropolitan areas across the U.S. and the wait time is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning how and why to sign up for Progent's on-premises computer support services.
Phone Support Call Center
Progent's Helpdesk Services are intended for all companies who require fast and reliable access to a professional Contact Center with effective phone assistance, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses typically have limited IT funds and can spare scant management bandwidth for handling network support tasks, Progent's Help Desk Services can be the most efficient way to make sure that business computer system is always up and running. Read more concerning Progent's Help Desk Outsourcing Services.
Hosting Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting Services for vital application servers offer all businesses with modest IT service budgets and overstretched executive bandwidth a low risk, economical, and hassle-free option for running line-of-business application servers like Microsoft SQL Server by providing the reliability of a state-of-the-art data center and the experience of Progent's Microsoft-certified group of network support professionals.
24x7 Support
Progent also provides 24x7 support and automated server monitoring to ensure that mission-critical systems run smoothly.
Supplementing Internal Staff
In case your company has one-time system upgrade or other tasks that temporarily require additional technical personnel, Progent can supplement your internal organization with expert technicians and engineers so your special tasks are finished on schedule and within budget.
Network Relocation Support
Progent can provide a Microsoft and Cisco-Certified network consulting expert who can assist you to design and implement a seamless relocation of your IT infrastructure to a new facility. Services can include data center planning and setup, task management, Internet Service Provider and telecommunications carrier selection and management, and coordinated network upgrades — all with comprehensive continual support. Progent's network relocation teams can operate during non-business hours and weekends so as to avoid business disruption.
Microsoft and Cisco Certified Consultants
Progent's network consulting services give your small business cost-effective availability of know-how in technical fields where you might lack internal resources. Progent has in-depth background as a Microsoft Partner and supports a large roster of Cisco-certified CCIE network specialists. Concentrating on Windows applications and large-volume email systems plus Cisco networking and security has allowed some of nation's fastest growing firms improve the business value of their information networks.
Progent's system engineers can provide insights on network architecture that will allow your IT system to grow in sync with your business without breaking your computing budget.
Network Consulting Support offered by Progent include:
- Network planning and evolution
- Microsoft .NET design and application programming
- Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud integration, and Windows Server 2012 R2 maintenance consulting
- Windows 11 planning and migration assistance, Windows 10 configuration support, Windows 8.1 consulting expertise, and Windows 7 support
- Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment and Microsoft Exchange 2013 Server consulting
- Help. Assistance from certified Cisco CCIE engineers for resolving chronic network problems
- Virtualization help including Microsoft Windows Hyper-V expertise, VMware vSphere support, VMware Site Recovery Manager application continuity consulting, VMware NSX virtual network architecture and management, and Citrix deployment and troubleshooting
- Comprehensive security planning and implementation
- Optimize network uptime and throughput by means of non-stop technology, robust network architecture, and proactive monitoring
- Senior Project management support, especially for large-scale migrations to or within the Windows line of IT solutions
- Brand recommendation, BOM creation, provider qualification, procurement coordination, and documentation
Help Desk Design Services and Shared Helpdesk Services
Progent's extensive Help Desk Planning Services make it possible for you to set up a success-oriented Help Desk that utilizes proven techniques to communicate with clients and resolve issues quickly and efficiently. Progent’s Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution built around the leading PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics. To learn more, visit Progent’s Help Desk sharing services.
Support Billing
Progent charges for all consulting and troubleshooting services based on time, rather than by the project, and Progent gives significant savings for major projects and regular, scheduled support. Rates are based on the qualifications of the consultants who provide the service, who are assigned based on the complexity of the task.
This billing policy can be a major advantage to Progent's customers, because it minimizes the likelihood of being billed top rates for routine tasks but still makes it easy to raise the level of expertise assigned to a job in case of complications or expanded requirements.
To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
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MSP360 Desktop Backup IT Services
MSP360 Exchange Mailbox Backup Professional
Progent's data protection experts can help you to create, deploy and manage a backupup/restore solution based on MSP360 Backup technology to protect your IT resources residing on any leading public cloud. Progent offers monitoring and remote management to protect against data loss caused by human miscues, computer glitches, ill-intentioned insiders, and external assaults such as ransomware.
Flexential Data Center Specialists
Flexential Data Center Professionals
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent has a group of IT experts located in the Tampa area, and Progent can also provide online support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and senior disaster recover preparedness consultants. Progent can also assist your business to design and implement a migration to the Flexential data center by providing services such as designing system configuration, recommending hardware components, system configuration and testing, troubleshooting, streamlining online network management, and training your IT support team.
ProSight Infrastructure Monitoring Integration Services
ProSight Remote Infrastructure Monitoring Configuration
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance issues.
Project Professional Design Firm
Project Online Outsourced Programming
Progent's Microsoft engineers offer in-depth support in deploying, operating and troubleshooting any edition of Project, Microsoft Project Server, and Project Online and can deliver a wide variety of affordable online support services based on industry best practices to assist organizations of any size to get all the benefits of this powerful project management solution. Services available from Progent include system design, installation and upgrades, setting up secure file and status sharing among onsite and offsite users, network optimization, and customized online training classes.
NetApp MetroCluster Synchronous Replication Specialists
Specialist NetApp MetroCluster Synchronous Replication
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering along with synchronous replication to provide fast, zero RPO disaster recovery (DR) between sites that are as far as 185 miles (300km) apart from each other. Progent's team of veteran IT experts can assist you to plan, configure, administer, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your technical requirements and budget. Progent can make sure you follow leading practices for installing your MetroCluster environment by delivering help with procedures such as assigning disk pools, determining plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker, designing a configuration replication network, and testing your disaster recovery system to prove compliance with industry standards and government requirements.
Juniper Junos Security Consultancy
Network Consulting Juniper Junos
Progent's Juniper Networks-authorized network consultants can help your company to design and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your network infrastructure, and migrate efficiently from discontinued devices to the latest versions. Progent's Junos OS engineers can also offer support for Juniper's premier network control software to help you to simplify the management and improve the security of your Juniper VPN appliances and firewalls. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage networks that incorporate a mix of Juniper's software platforms.
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