To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Network Support
Progent's Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help new and current customers to troubleshoot and fix hardware and software problems without the cost or delay of in-person service calls. The background and expertise of Progent's IT consultants makes it possible to resolve the most complex IT problems quickly by escalating repair tasks when necessary to world-class specialists. Progent offers a convenient, web-based registration process for new clients to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out more information about Progent's remote network support services.

Onsite Support
Progent offers on-site technical assistance for registered customers in major cities throughout the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to provide small businesses with the best of both worlds: in-person service technicians when you require them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application developers. Progent can schedule in-person support calls to major cities throughout the United States and the wait time is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about why to sign up for Progent's on-premises network service.

Help Desk Call Center
Progent's Contact Center Services are intended for small and midsize businesses who need fast and reliable access to a professional Help Desk Call Center with efficient telephone assistance, remote repair capability, and sufficient technical depth for all needed problem escalation. Because small and midsize companies usually have tight IT budgets and can provide scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that small business information network stays up and running. Learn more details about Progent's Contact Center Outsourcing Services.

Hosting Services for Exchange Server and Other Critical Applications
Progent's Hosting and Management Services for critical application servers offer small and midsize businesses with modest IT service budgets and overstretched management bandwidth a safe, affordable, and low-stress alternative for running line-of-business applications such as Microsoft SQL Server by delivering the reliability of a state-of-the-art colocation facility plus the skill of Progent's Microsoft-certified group of network support professionals.

24x7 Support
Progent also offers 24x7 service and proactive server monitoring to ensure that line-of-business applications operate without interruption.

Temporary Staffing
If your company has one-time network migration or similar tasks that temporarily require additional IT staff, Progent can augment your in-house organization with expert technicians and engineers so your people-intensive projects are completed on time and within budget.

Network Relocation Services
Progent can offer a Microsoft-Certified network consulting expert who can assist you to design and implement a smooth move of your network system to a new site. Services can include data center planning and deployment, project management, Internet Service Provider and telecom carrier determination and coordination, and non-disruptive network upgrades — all with comprehensive ongoing support. Progent's site relocation teams can operate during non-business hours and weekends in order to avoid business disruption.

Microsoft and Cisco Premier Certified Consultants
Progent's network support services give your small business cost-effective access to of expertise in technical areas where you might not have in-house resources. Progent has in-depth background as a Microsoft Certified Partner and maintains a team of Cisco-certified CCIE network infrastructure specialists. Focusing on Windows applications and large-volume email systems plus Cisco networking and protection has allowed many of country's largest companies increase the efficiency of their computer systems.

Progent's system consultants can provide expertise on network architecture that will allow your information system to grow along with your company without breaking your computing budget.

Computer Consulting Support available from Progent include:

Progent's network consulting expertise is offered for emergency assistance, long-term projects, or scheduled service.

Help Desk Planning Expertise and Shared Contact Center Services
Progent's comprehensive Help Desk Planning Services make it easy for you to create a results-oriented Help Desk that utilizes tested techniques to interact with customers and resolve issues quickly and efficiently. Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting. To learn more, refer to Progent's shared Help Desk services.

Service Billing
Progent bills for all consulting and troubleshooting services based on time, rather than by the job, and Progent gives substantial savings for large projects and ongoing, scheduled service. Rates are based on the expertise of the personnel who deliver the support, who are assigned based on the complexity of the job.

This billing structure can be a major advantage to Progent's customers, because it minimizes the likelihood of being billed top rates for routine jobs and also makes it possible to raise the level of expertise assigned to a job in the event of complications or new requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.



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