To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Consulting and Troubleshooting
Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist new and registered customers to troubleshoot and repair network issues without the cost or delay of on-premises service visits. The background and technical depth of Progent's IT engineers makes it possible to resolve the most challenging IT issues rapidly by escalating repair tasks when required to world-class experts. Progent provides a streamlined, web-accessible registration process for first-time customers to address urgent situations and Progent charges per minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's remote network support services.

Onsite Service
Progent provides onsite technical support for registered clients in major metropolitan areas across the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to provide small and midsize businesses with the best of both worlds: hands-on service professionals when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. Progent can dispatch on-site service calls to major cities across the U.S. and the wait time is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about why to register for Progent's on-premises network support services.

Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are designed for all companies who require prompt and reliable support from an online Contact Center with efficient telephone assistance, online troubleshooting capability, and enough technical depth for full escalation. Because small and midsize companies typically have tight IT budgets and can provide scant management attention for handling network support, Progent's Help Desk Services could be the most efficient option to ensure that business computer network stays up and running. Read more details about Progent's Help Desk Outsourcing Services.

Hosting and Management Services for Exchange Server and Other Applications
Progent's Hosting and Management Services for vital application servers offer all businesses with modest IT support funds and little spare executive bandwidth a low risk, affordable, and low-stress option for deploying line-of-business applications like MS SQL Server by delivering the reliability of a state-of-the-art colocation facility and the skill of Progent's Microsoft-certified team of support professionals.

24x7 Support
Progent also provides 24x7 help and automated server monitoring to ensure that vital systems operate without interruption.

Supplementing Internal Staff
If your company has special system upgrade or similar projects that momentarily require extra technical staff, Progent can augment your in-house organization with veteran technicians and consultants so your special tasks are completed on schedule and within budget.

Site Relocation Support
Progent can offer a Microsoft-Certified IT engineering professional who can assist you to design and implement a seamless relocation of your computer infrastructure to a new site. Services can entail data center planning and deployment, task management, ISP and telecom carrier selection and coordination, and coordinated network upgrades ó all with comprehensive ongoing support. Progent's network relocation staff can operate during off hours and weekends in order to minimize lost productivity.

Microsoft and Cisco Premier Certified Consultants
Progent's network support offerings provide your small company cost-effective access to of expertise in information technology areas where you might not have in-house resources. Progent has in-depth background as a Microsoft Partner and maintains a team of Cisco-certified CCIE networking consultant. Focusing on Microsoft Windows applications and large-volume email systems plus Cisco networking and protection has helped some of country's fastest growing firms increase the efficiency of their information networks.

Progent's talented consultants can offer insights on infrastructure that will allow your information network to expand along with your business without busting your IT budget.

Network Engineering Services offered by Progent include:

Progent's network consulting services are offered for emergency help, specific projects, or ongoing support.

Help Desk Planning Services and Shared Help Desk Support
Progent's extensive Help Desk Planning Services make it possible for you to create a success-driven Help Desk that uses tested techniques to communicate with customers and resolve issues quickly and effectively. Progentís Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, visit Progentís shared Help Desk services.

Support Costs
Progent bills for all support and repair services according to time, rather than by the job, and Progent gives significant savings for major projects and ongoing, scheduled support. Rates are based on the qualifications of the consultants who provide the support, who are selected according to the nature of the job.

This billing structure can be a significant benefit to Progent's customers, because it reduces the chances of paying top rates for simple tasks and still makes it easy to elevate the level of skill selected for a job in case of complications or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.

An index of content::

  • 24-7 Remote Workers San Bernardino Consultants - Setup Consulting San Bernardino California Remote Workers San Bernardino Consulting and Support Services - Setup Consulting Experts San Bernardino, CA
  • 24-7 Work at Home Employees Plano Assistance - Infrastructure Consulting Experts Plano Plano Remote Workers Integration Guidance
  • At Home Workers Assistance near Valencia - Cybersecurity Systems Consultants Remote Workers Expertise near me in Valencia - Security Solutions Consulting Services Valencia, CA
  • At Home Workers Consultants near Chandler - VoIP Solutions Consulting and Support Services Maricopa County Arizona Telecommuters Assistance near Chandler - VoIP Technology Expertise Chandler Arizona

  • Professionals CISSP Certified Security Manager
    Immediate CISSP Certified Firewall Network Install

    Progent's CISSP-premier cybersecurity experts can assist businesses of all sizes with any facet of IT security. Progent can help implement efficient security systems that protect a small business against advanced malware attacks or Progent can plan, configure, and manage a comprehensive security environment for hybrid networks that support onsite, online, and mobile clients accessing IT resources spread across a mix of physical datacenters and public and private clouds.

  • BlackBerry BES System Consultants Liverpool Network Design and Consulting BlackBerry BPS
  • Boise Windows Server 2016 Computer Network Support Companies Boise Idaho After Hours Integration Services Windows Server 2012 R2
  • Onsite Support Consultant Services
  • Cisco Experts Computer Network Consultants Virginia Beach, Virginia Virginia Beach, Virginia Technical Support Organizations

  • Fortinet 100 Series Firewalls Integration
    Fortinet NGFW Firewalls Integration Services

    Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering best-in-class throughput for SSL inspection. Progent's Fortinet FortiGate firewall experts can help you to integrate your Fortinet firewalls to safeguard your IT resources at the network perimeter, within the data center core, at branches, and at the cloud edge.

  • Cisco Network Providers Wisconsin - Milwaukee, WI, Madison, WI, Green Bay, WI, Kenosha, WI Cisco Management Wisconsin
  • Computer Support Windows Server 2012 R2 Alpharetta, GA, US Troubleshooters Windows Server 2016 Alpharetta-Johns Creek
  • Fedora Linux, Solaris, UNIX Network Consultant Integration Ubuntu Linux, Solaris, UNIX
  • Garland Consulting Experts for Network Support Providers Dallas County, United States Garland, United States 24x7 Expertise for Computer Support Firms near me in Garland - Short-Term IT Support Expansion
  • Hampden County Massachusetts, USA Work from Home Employees Guidance near Springfield - Backup/Restore Systems Consulting Services Springfield Teleworkers Backup Solutions Consulting and Support Services Springfield
  • Internet Networking Consultants Cisco CCIE Inglewood Altadena Whittier Microsoft and Apple Solutions Provider Inglewood California, USA
  • Jacksonville, United States BlackBerry Desktop Manager Outsourcing BlackBerry Redirector Information Technology Outsourcing Duval County Florida
  • Remote Network Support Consulting
  • Juniper SSL Router Security Companies Top Ranked Juniper SA Series SSL VPN Network Security Testing
  • Largest Windows Server 2012 Server Consultants Lima, San Isidro Windows Server 2016 Network Installation Lima
  • Lincoln Offsite Workforce IP Voice Solutions Guidance Lincoln Nebraska Teleworkers Guidance near me in Lincoln - IP Voice Technology Consultants Lincoln Seward County
  • Madison, Wisconsin IT Consulting Network Design and Configuration Madison, Wisconsin
  • Remote Computer Support Professional
  • Network Integration SQL Server 2019 Appleton-Green Bay, WI Top Ranked Microsoft SQL 2014 Small Business Specialist Appleton-Appleton, WI
  • Network Specialists Lima Largest Lima, Peru Computer Firms

  • Small Business IT Consulting Company Small Office
    Small Business Repair Installation

    Progent is a leading innovator in cost-effectively providing world-class network support to small companies. Progent's success in addressing the network service requirements of the chronically underserved small business market is the combined result of key technical and process innovations that have eliminated much of the traditional costs out of managing network support, added unmatched technical skill into the support system, and dramatically accelerated the solution process.

  • On-site Technical Support Microsoft SharePoint Server 2010 Fort Wayne Microsoft SharePoint IT Consulting Fort Wayne, IN
  • Portland Migration Firm Emergency CISSP Certified Security Portland-Washington County Technology Consultancy Firm
  • Remote Workers Consulting near me in San Rafael - Integration Consulting and Support Services Mill Valley, Corte Madera CA 24x7 Work from Home Employees Consultants near San Rafael - Infrastructure Consultants
  • SQL 2014 Network Design and Configuration Microsoft SQL Server 2016 Professional Scottsdale, AZ
  • Security Testing San Lorenzo, CA CISSP Consulting Services San Lorenzo, CA

  • Juniper SRX240 Router Cybersecurity Firms
    Juniper SRX650 Router Firewall Configuration

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

  • SharePoint Support and Help SharePoint Troubleshooting Columbus Ohio
  • Slackware Linux, Sun Solaris, UNIX Troubleshooting Ada County Idaho Ubuntu Linux, Sun Solaris, UNIX Integration Boise Idaho
  • Specialists SQL Server 2016 and VMWare Technical Consultant SQL Server 2016 Query Store
  • Telecommuters Consultants near me in Akron - Integration Consulting and Support Services Akron, Summit County, United States Remote Offsite Workforce Assistance near Akron - Infrastructure Assistance Summit County Ohio, US
  • Toledo, OH At Home Workforce Toledo Consulting and Support Services - Connectivity Solutions Consultants Offsite Workforce Toledo Expertise - Integration Consulting Experts
  • Tulsa Bartlesville MCSE MCSA MCDBA MCIPT MCA Remote Support Contract Job ISSAP Engineer Part Time Job Tulsa County Oklahoma

  • Microsoft Windows 2008 R2 Remote Troubleshooting
    Windows Server 2008 R2 Integration

    Windows Server 2008 R2 features outstanding levels of speed, protection, fault tolerance, scalability, and flexibility that improve output of on-site, branch office, and mobile users. Progent's network professionals can provide cost-effective remote engineering, technical support, and training services to help you to plan, implement, and manage Microsoft Windows Server 2008 R2 to add significant business value to your network.

  • Ubiquiti UniFi Security Gateway Consultancy Ubiquiti UniFi Controller Technology Professional
  • Ubuntu Linux, Solaris, UNIX Online Troubleshooting Fort Myers-Cape Coral Ubuntu Linux, Sun Solaris, UNIX Support
  • Wichita MS Dynamics GP Migration Consultant Wichita, United States Sedgwick County Kansas Dynamics GP Premier Partner in Wichita - Training Experts
  • Windows 2000 Configuration Microsoft Windows 2000 Consulting
  • Windows Network Assessments Wichita, Sedgwick County, Kansas Kansas - Wichita, KS, Overland Park, KS, Kansas City, KS, Topeka, KS Windows Support Consultants
  • Windows Server 2012 Small Business Computer Consulting Manchester Information Technology Consulting Company Windows Server 2016 Manchester Nashua Merrimack

  • © 2002-2021 Progent Corporation. All rights reserved.