Professional Online Support for Orange, California Networks from Microsoft Certified Engineers
Small companies have traditionally been overlooked by major network support firms. Many small companies permit themselves to become dangerously dependent on freelance consultants or small consulting firms who don't have the bandwidth or comprehensive knowledge to respond promptly or effectively to network crises. Other small businesses turn to mass-market support firms that employ personnel able to provide standardized solutions to ordinary issues but who do not have the background and technical scope to deal with the variety of configurations and absence of standards typical of small business IT systems.
Progent's proven methodology for delivering low-cost and effective network service to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the industry. Progent has delivered remote support to companies in every state in the U.S. (refer to Progent's customer testimonials).
For larger companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service team. This can save money and help meet schedules for major projects like software design and development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer access to certified consultants to assist your business to design and execute your cloud strategy.
Key Technologies Supported by Progent for Business Networks in Orange, California
Progent's national team of certified support professionals offers support for all facets of network systems deployed by businesses of any size. Areas served by Progent in Orange include:
Service Delivery Options for Orange, California Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT administration. Progent's model for providing network support services is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model promotes rapid support, thorough activity documentation, consistent follow-through, and strict expense control for an array of network support delivery alternatives that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can assist customers to troubleshoot and repair network problems without the expense or delay of on-premises service calls. The background of Progent's IT consultants makes it possible to handle most network problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate urgent situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more details about Progent's online network troubleshooting expertise.
- Onsite Support
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: in-person support professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for on-site support visits is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more about how to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, non-stop it system consulting, virtualization strategies, plus configuration, customization and support for business software including financials, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with one-time projects including site moves and massive system upgrades, longer term initiatives such as business analytics software programming and support, relational database software programming and administration services, and web development, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency services such as disaster recovery and malware removal.
- Application Hosting
Progent can host vital applications like Exchange Server and Microsoft SQL to provide small companies with higher degrees of dependability, protection, and performance than is possible using the class of on-site data center that is practical for the majority of small and midsize companies. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can eliminate the investment in creating and managing the systems needed for world-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest degree of dependability and expandability but that is also convenient for clients to transfer to a different support firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow small businesses with mixed networks to benefit significantly on the expense of capital equipment, system support, and network administration while achieving world-class availability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can handle the mixed- platform and non- standardized networks typical of small companies, and retains control of the software in the customer's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide expert online consulting services to help companies of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Orange, California Businesses
Progent's size, breadth of technical skill, and experience with enterprise IT support allow small companies to sidestep the pitfalls related to over dependence on thinly staffed service firms or freelance engineers.
Teaming with Progent enables your small business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network services, smaller companies often depend heavily on individual engineers. Although freelance support engineers carry lower expenses than larger support organizations and can typically charge nominally lower fees, freelancers are often too overworked to respond rapidly to critical situations. If an independent engineer is occupied with another customer, ill, on vacation, or in class, the absence of replacement staff may require your company to wait for help during an emergency. The more your company grows, network unavailability or problems with line-of-business programs become more costly. The money you believed you were saving on an independent consultant can evaporate quickly due to lost output. In addition, when independent consultants encounter new technologies, the unavailability of a large engineering group to rely on for help requires them to train in place while your business winds up with the costs for their ongoing training.
- Gain Access to Expertise in Advanced Network Solutions
The majority of smaller support organizations or independent engineers specializing in small business IT consulting are capable of delivering connect-the-dots solutions but lack the seasoning to deal efficiently with complicated IT environments with mixed platforms, multiple offices, VoIP systems, mobile workforces, interconnected financial and analytical applications, eCommerce, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your small business because big-company networks are by nature complicated, support problems require in-depth knowledge in numerous technical disciplines, and achieving a high degree of robustness, reliability, and security requires enterprise-tested best practices.
- Create a Solid Foundation for Growth
Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a proper architecture, a series of ad hoc repairs often get tossed onto of a tenuous foundation. As a business evolves, stability and scalability issues can undermine the productivity of the business. Such environments require thorough assessment, intelligent strategic analysis, and in-depth expertise to migrate to a network infrastructure that can provide the reliable foundation to meet critical business requirements and ease future expansion.
- Team with Solution Finders, Not Product Resellers
Small companies require direction and insight to navigate through an increasingly complex array of IT alternatives offered for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or support organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent provides services and expertise exclusively. This allows Progent to align consulting support with the genuine needs of customers. Combining network consulting and product selling can result in a situation where the recommended solution is based on a preselected technology rather than being driven by the true needs of a customer.
In case your Orange, California company needs to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).