Expert Remote Troubleshooting for Orange, California Networks from Microsoft Certified Engineers
Small businesses have typically been underserved by large network service organizations. Many small companies allow themselves to become overly dependent on individual engineers or small consulting organizations who don't have the bandwidth or broad knowledge to respond quickly or effectively to network emergencies. Still other small businesses resort to mass-market support providers staffed with personnel able to offer standardized fixes for ordinary issues but who do not have the experience and versatility to deal with the variety of environments and absence of standardization that characterizes small business information systems.
Progent's proven methodology for delivering low-cost and successful technical support to small businesses has made Progent one of the most respected Microsoft-certified network service organizations in the United States. Progent has provided online support to companies in every state in the country (refer to Progent's client testimonials).
For larger companies, Progent can provide co-sourcing support to add to the technical skills of your in-house IT support personnel. Co-sourcing can save money and minimize technical risks for big projects such as application development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.
Progent can also offer access to certified consultants to help your company to plan and execute your cloud computing strategy.
Key Technologies Serviced by Progent for Business Networks in Orange, California
Progent's team of world-class consultants offers assistance for virtually all facets of network systems deployed by companies of all sizes. Technologies served by Progent in and around Orange include:
Service Delivery Alternatives for Orange, California Businesses
Progent has a variety of options for providing small companies with affordable IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support services is based on the Call Center structure common to big IT groups. Progent's Contact Center Service Model ensures rapid response, comprehensive service records, consistent follow-up, and tight expense control for an array of IT service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can help clients to analyze and repair hardware and software problems without the expense or delay of travel for onsite support calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate emergency situations and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online computer troubleshooting expertise.
- Onsite Support
Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to give small and midsize businesses the best of both worlds: on-premises support technicians when you require them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how and why to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies affordable availability of world-class consultants who can provide help with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant it system consulting, virtualization solutions, plus integration, customization and training for business applications such as accounting, operations, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site relocations and major system migrations, longer term projects like business information software programming and customization, relational database application programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical business applications like Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is feasible using the type of in-house data center that is realistically affordable for the majority of small organizations. Since Progent uses the same data centers that host the gear of many of the world's largest IT organizations, Progent can save you the investment in building and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs remain current, security and efficiency is constantly tracked, and systems are regularly backed up and available for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition convenient for clients to migrate to another service provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure support, and network management while achieving world-class reliability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can handle the mixed- OS and non- standardized environments common with smaller companies, and keeps control of the software in the client's hands so that migrating to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online support services to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Orange, California Small Businesses
Progent's size, scope of information technology expertise, and experience with enterprise network support enable small companies to avoid the problems related to excessive dependence on small service firms or independent consultants.
Working with Progent's Experts enables your company to:
- Prevent Excessive Reliance on Individual Support Consultants
For network support, small businesses sometimes depend excessively on individual engineers. Although individual support engineers have lower expenses than larger IT service firms and can afford to bill nominally smaller rates, freelancers are sometimes stretched to far to react quickly to urgent situations. If a freelance consultant is busy with different client, ill, on travelling, or in class, the absence of replacement personnel may require your business to go without assistance in case of an emergency. The more your company grows, system downtime or problems with critical applications get more expensive. The dollars you thought you were conserving on an independent consultant can evaporate fast due to lost output. Also, when independent consultants encounter new problems, the unavailability of a large consulting group to rely on for advice forces them to train with the meter running while your organization ends up with the costs for their ongoing training.
- Have Access to Expertise in Complex IT Issues
Many smaller support firms or independent consultants who concentrate on small business IT consulting are capable of delivering connect-the-dots fixes but lack the seasoning to work efficiently with complex network infrastructures with a variety of operating systems, numerous offices, VoIP implementations, remote workers, interconnected accounting and operational software, eCommerce, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive group of experts can benefit your business because enterprise environments are characteristically complex, integration problems demand in-depth understanding of in numerous technical areas, and reaching a high degree of robustness, availability, and protection calls for enterprise-tested leading practices.
- Build a Solid Basis for Growth
Small companies often begin with a network cobbled together on a tight budget. Without a carefully designed basis, a sequence of ad hoc fixes commonly get piled on top of a weak foundation. As a business grows, reliability and scalability problems can obstruct the success of the business. Such environments need proper assessment, smart business analysis, and broad-based experience to migrate to an IT environment that will act as the solid foundation to meet critical business needs and support downstream growth.
- Partner with Solution Providers, Not Resellers
Small businesses require guidance and education to work through an increasingly complicated maze of technology options available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or service organization that attempts to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services only. This permits Progent to match consulting services with the genuine interests of clients. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined technology rather than being driven by the true requirements of a small business.
Get in Touch with Progent
In case your Orange, California company wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).