Professional Online Service for Orange, California Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been underserved by large IT support firms. Many small businesses allow themselves to become dangerously reliant on freelance engineers or small support organizations who lack the bandwidth or broad skill sets to respond promptly or effectively to technical emergencies. Other small companies turn to giant service firms that employ technicians taught to offer standardized solutions to ordinary problems but who do not have the background and versatility to deal with the diversity of environments and lack of standards that characterizes small company information networks.
Progent's proven approach to providing affordable and effective network service to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the industry. Progent has provided remote help to small businesses in every state in the country (See Progent's client testimonials).
For larger companies, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house IT support team. This can cut costs and help meet schedules for major projects such as application programming, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer the services of certified experts to help your company to design and execute your cloud computing strategy.
Core Technical Areas Serviced by Progent for Office Networks in Orange, California
Progent provides the support of accredited experts for all aspects of network technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:
Support Delivery Alternatives for Orange, California Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and IT management. Progent's paradigm for providing computer support services is built on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Support Mechanism ensures fast response, thorough activity documentation, reliable follow-up, and strict cost control for an array of IT service delivery alternatives that include remote repairs, in-person help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can help clients to analyze and fix hardware and software issues without the expense or time loss of in-person support visits. The background of Progent's IT engineers makes it possible to handle most network issues quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time customers to accommodate emergency situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn more details about Progent's remote network support services.
- Onsite Support
Progent provides on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to give small companies the best of both worlds: on-premises service technicians when you need them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business application developers. The wait time for in-person support calls is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more concerning how and why to register for Progent's onsite computer support.
- Phone Support
Progent's Contact Center Outsourcing Services are intended for small and midsize businesses who require prompt and dependable access to an online Contact Center with efficient phone support, online troubleshooting capability, and enough technical depth for all needed escalation. Since small and midsize businesses usually are constrained by tight information technology budgets and can spare scant executive bandwidth for handling network support tasks, Progent's Help Desk Services can be the most efficient way to ensure that small business computer networks are always productive. Read more details concerning Progent's Help Desk services.
- IT Consulting Expertise
Progent provides small companies budget-friendly availability of world-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security consulting, high availability network design, virtual server strategies, plus integration, programming and support for business software such as financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including site moves and major system migrations, extended projects like business reporting application programming and customization, database application programming and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network administration, or emergency response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host mission-critical applications like Exchange Server and SQL Server in order to provide small companies with higher levels of availability, security, and performance than is feasible with the class of on-site data center that is achievable for most small organizations. Since Progent uses the same data centers that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the cost of building and maintaining the systems required for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, protection and efficiency is continually monitored, and systems are consistently archived and ready for full and prompt recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of dependability and scalability but that is also convenient for clients to transfer to a different support provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtualization techniques that allow companies with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can support the multi- platform and loosely standardized environments typical of small businesses, and retains control of the software in the customer's hands so that moving to a new virtual host is fast, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers expert remote support services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Orange, California Small Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise network consulting enable small and midsize companies to sidestep the pitfalls associated with excessive reliance on thinly staffed support firms or independent consultants.
Working with Progent's Experts enables your company to:
- Avoid Over Dependence on Freelance Support Consultants
For IT services, small businesses often depend heavily on independent consultants. Though individual service engineers have lower expenses than larger support organizations and can typically bill apparently lower rates, they are frequently spread too thin to respond quickly to critical problems. If a freelance consultant is occupied with different customer, sick, on travelling, or in training, the lack of replacement personnel may force your company to wait for assistance in case of a crisis. The more your company expands, network unavailability or difficulties with line-of-business applications get more expensive. The dollars you thought you were conserving on an independent consultant can disappear fast due to lower output. In addition, when independent engineers confront new problems, the unavailability of a big engineering group to fall back on for advice forces them to train with the meter running while your organization winds up with the bill for their ongoing education.
- Gain Access to Experts in Sophisticated IT Issues
Many smaller service firms or freelance consultants focused on small company IT consulting may excel at delivering routine solutions but don't have the background to deal cost-effectively with complicated IT infrastructures with a variety of platforms, many sites, Voice over IP implementations, remote workers, interconnected accounting and operational applications, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's extensive staff of experts can benefit your company because big-company networks are inherently complicated, integration problems demand in-depth understanding of in many technical disciplines, and reaching an acceptable level of robustness, availability, and protection requires industry-proven processes.
- Build a Solid Basis for Seamless Growth
Small businesses typically begin with an IT system cobbled together on a shoestring budget. Without a solid basis, a sequence of band-aid repairs often get tossed on top of a marginal foundation. As a company evolves, reliability and scalability problems can hinder the success of the business. These environments require thorough evaluation, intelligent business planning, and in-depth experience to upgrade to a network environment that will provide the solid foundation to handle critical business needs and support downstream expansion.
- Work with Solution Consultants, Not Product Resellers
Smaller businesses need direction and insight to navigate through an increasingly complex maze of technology alternatives available for enabling growth and improving efficiency. They do not need an IT consultant or service organization that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services only. This permits Progent to align consulting services with the real needs of customers. Mixing network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined technology rather than being driven by the actual requirements of a customer.
If your Orange, California business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).