Expert Remote Service for Orange, California Networks from Microsoft Certified Consultants
Small businesses have traditionally been underserved by large network support organizations. Some small companies permit themselves to grow overly reliant on freelance consultants or small support organizations who lack the size or extensive skill sets to react quickly or effectively to network emergencies. Other small businesses turn to giant support providers staffed with technicians trained to provide by-the-numbers solutions to common problems but who do not have the background and technical scope to deal with the variety of environments and absence of standards typical of small company information networks.
Progent's time-tested approach to delivering affordable and successful network support to small businesses has made Progent one of the most respected Microsoft-certified network consulting organizations in the country. Progent has provided remote help to businesses in every state in the United States (See Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing support to add to the technical skills of your internal IT support team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to accredited experts to assist your business to design and execute your cloud strategy.
Primary Technical Areas Supported by Progent for Business Networks in Orange, California
Progent offers the services of certified consultants for all aspects of information technology found in small companies and local governments. Products and technologies supported by Progent include:
Support Delivery Alternatives for Orange, California Companies
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing IT support services is built on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Support Mechanism promotes rapid response, thorough service documentation, dependable follow-up, and strict cost control for an array of network support delivery modes that include online repairs, in-person support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service calls. The background of Progent's IT consultants allows them to resolve most IT problems rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's remote network troubleshooting expertise.
- On-site Support
Progent offers onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to deliver small companies the ideal combination: on-premises service technicians when you require them as well as the on-line help of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for on-site support visits is usually less than one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about how and why to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues. For details, refer to Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, non-stop network consulting, virtualization strategies, plus configuration, programming and training for business applications including financials, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term projects like business reporting software development and customization, relational database software development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Exchange and Microsoft SQL to provide small and midsize companies with greater levels of dependability, protection, and performance than is feasible using the type of in-house data center that is practical for most small companies. Because Progent utilizes the same data centers that host the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of building and managing the systems required for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain current, protection and efficiency is continually tracked, and systems are consistently archived and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for customers to migrate to a different support provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit small businesses with mixed networks to benefit significantly on the costs of hardware, system support, and network administration while achieving world-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can support the mixed- platform and non- standardized environments typical of small businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert remote consulting services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide view of network protection and can help with advanced security projects like SIEM solutions to help enterprises comply with business guidelines and statutory requirements for network data security and reporting.
The breadth and size of Progent's engineering team bring a unique set of advantages to organizations wishing to maximize the business value of their IT system within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, at the front lines of IT support, executing a broad variety of IT projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not just expert technical capability, but also a consultant with field-tested approaches for fixing real-world IT problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for services provided during regular working hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates big invoices for fast repairs. Another benefit of granular billing is that customers will not be inclined to allow minor problems to fester until they become major problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports given by each consultant to each customer. The discipline of detailing and archiving support activity results in more effective support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has little competition. Small companies who work with freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Orange, California business needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Assistance
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).