Expert Remote Technical Support for Orange, California Computer Networks from Certified Consultants
Small companies have typically been ignored by large IT support organizations. Some small businesses permit themselves to become overly reliant on freelance engineers or small support firms who lack the size or extensive skill sets to react promptly or effectively to network crises. Still other small businesses turn to mass-market support providers staffed with technicians able to offer by-the-numbers fixes for common problems but who are missing the background and technical scope to handle the variety of configurations and lack of standards that characterizes small business IT networks.

Progent's time-tested approach to delivering low-cost and effective network support to small businesses has made Progent among the premiere Microsoft-certified network consulting firms in the United States. Progent has provided online help to businesses in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal network service team. Co-sourcing can cut costs and help meet schedules for major IT initiatives like software development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to certified experts to assist your company to plan and execute a sensible cloud computing strategy.

Key Areas of Expertise Supported by Progent's Consultants for Companies in Orange, California
Progent's nationwide team of industry certified consultants offers help for all facets of information technology found in companies of all sizes. Areas served by Progent in Orange include:

Support Delivery Options Available for Orange, California Businesses
Progent offers a variety of options for providing small companies with cost-effective computer services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for delivering computer support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Model ensures fast support, thorough service records, reliable follow-up, and strict expense control across an array of network service delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help customers to analyze and repair hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve most network issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to address urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's remote network support expertise.

  • Onsite Service
    Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service experts to give small and midsize businesses the ideal combination: on-premises service professionals when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The response time for in-person support visits is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for all businesses who require fast and reliable support from an online Contact Center with efficient phone support, remote troubleshooting capability, and sufficient technical strength for full escalation. Since small and midsize companies typically are constrained by tight information technology budgets and can spare little executive attention for dealing with network support tasks, Progent's Help Desk Call Center Services could be the most efficient option to make sure that small business information networks are always up and running. Learn more details about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class IT professionals who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant network engineering, server virtualization solutions, plus integration, programming and training for small business software such as accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including site relocations and massive software migrations, extended projects such as management reporting application development and customization, database application programming and administration support, and web development, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response like data restoration and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of availability, security, and recoverability than is feasible using the type of internal data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same data centers that host the gear of many of the world's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, security and performance is constantly monitored, and systems and data files are regularly archived and ready for full and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's production servers in an environment that not only delivers the top level of availability and expandability but that is also easy for customers to migrate to another service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and network management while getting enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can handle the mixed- platform and loosely standardized environments common with smaller companies, and retains control of the licenses in the customer's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that all potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Orange, California Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate network support allow small companies to avoid the pitfalls related to excessive reliance on thinly staffed service firms or freelance engineers.

Teaming with Progent's Experts enables your small business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network services, small companies sometimes depend excessively on freelance consultants. Although freelance support engineers have lower overhead than larger IT service firms and can typically bill apparently smaller rates, individuals are often unable to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on travelling, or in training, the absence of replacement staff may force your company to wait for help in case of an emergency. As your small business expands, system unavailability or problems with critical applications get more costly. The money you thought you were saving on a freelancer can evaporate quickly because of lost productivity. Also, when freelance consultants encounter new problems, the unavailability of a big consulting group to count on for assistance forces them to learn with the meter running while your organization winds up with the costs for their continuing education.

  • Have Access to Certified Professionals in Complex IT Solutions
    Many small support organizations or freelance engineers who concentrate on small company network consulting are capable of providing routine fixes but don't have the background to work efficiently with complicated IT environments that have mixed platforms, many locations, Voice over IP systems, mobile clients, integrated accounting and operational software, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's large staff of specialists can benefit your business because big-company environments are by nature complex, integration issues require thorough knowledge in many technical disciplines, and reaching a high level of stability, availability, and protection requires enterprise-proven best practices.

  • Create a Firm Basis for Growth
    Small companies often start with an IT system implemented on a tight budget. Without a proper architecture, a sequence of improvised repairs often get thrown onto of a weak foundation. As a business grows, stability and scalability problems can undermine the productivity of the organization. These networks require thorough assessment, smart business planning, and in-depth experience to migrate to an IT infrastructure that will provide the reliable foundation to handle critical business needs and support future expansion.

  • Partner with Solution Providers, Not Product Vendors
    Small companies require guidance and education to navigate through an ever more complex array of IT options offered for enabling growth and enhancing efficiency. Businesses do not need an IT engineer or service firm that tries to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise only. This allows Progent to match technical services with the genuine interests of clients. Mixing IT support and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being driven by the true needs of a client.

Get in Touch with Progent
In case your Orange, California business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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