Orange, CA Online Support from World-class Network Service Experts
Progent's computer network tech support services can deliver your Orange, CA company budget-friendly and consistent access to enterprise-class information technology experts. By providing IT consulting help when you need it, offering advanced knowledge for key technologies, delivering value-added support such as 24x7 network monitoring, and billing only for services you use, Progent gives your Orange, California business an economical option for maximizing the profitability of small business networks. If you run an onsite datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses and local governments to create and support a robust and secure IT network and to have quick access to the experienced help ordinarily available only to enterprises who are able to maintain a large in-house IT staff.
For larger businesses, Progent offers co-sourcing support to add to the skills of your internal network service team. This can reduce expenses and help meet schedules for major projects such as application programming, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified experts to assist your business to design and implement a sensible cloud computing strategy.
Primary Products and Technologies Serviced by Progent for Business Networks in Orange, California
Progent offers the support of accredited consultants for all facets of information technology found in small companies. Products and technologies supported by Progent's consultants include:
Service Delivery Options for Orange, California Businesses
Progent has a selection of options for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering network support services is based on the Help Desk operational structure common to larger IT groups. Progent's Contact Center Service Mechanism promotes rapid support, comprehensive activity records, dependable follow-up, and strict cost control for a range of IT service delivery options that include remote troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can help customers to analyze and fix hardware and software issues without the expense or delay of travel for onsite support visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup process for new customers to address urgent situations and Progent charges per minute with zero sign-up charges or time minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's remote computer support services.
- Onsite Support
Progent offers on-site computer support for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to give small businesses the optimal solution: on-premises service technicians when you require them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business application developers. The wait time for in-person support calls is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more about how and why to register for Progent's onsite network support services.
- Phone Support
Progent's Help Desk Call Center Services are intended for all companies who require fast and dependable access to a professional Help Desk Call Center with effective phone assistance, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Because small and midsize businesses typically are constrained by tight information technology budgets and can spare scant executive attention for handling network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that small business computer networks stay up and running. Learn more details concerning Progent's Contact Center outsourcing services.
- IT Consulting Expertise
Progent provides small businesses affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, high availability it system consulting, server virtualization solutions, plus integration, customization and support for small business applications including financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, extended initiatives like management reporting application development and support, relational database application development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent response like data restoration and virus removal.
- Application Hosting
Progent can host mission-critical business applications like Exchange and Microsoft SQL to provide small and midsize businesses with higher degrees of dependability, protection, and performance than is feasible using the class of internal data center that is realistically affordable for the majority of small organizations. Because Progent uses the same facilities that host the equipment of some of the world's largest IT organizations, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, security and efficiency is continually monitored, and systems and data files are consistently backed up and ready for full and rapid recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top degree of availability and expandability but that is also easy for clients to transfer to another support firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the expense of capital equipment, system support, and network management while getting world-class availability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can support the mixed- platform and loosely standardized networks common with small companies, and retains control of the software licenses in the client's possession so that moving to a different virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers expert remote consulting support to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Orange, California Small Businesses
Progent's size, depth of technical expertise, and experience with corporate network consulting enable small and midsize companies to sidestep the pitfalls related to excessive reliance on small support firms or individual consultants.
Teaming with Progent's Experts enables your business to:
- Avoid Over Reliance on Freelance Consultants
For network support, smaller businesses sometimes rely heavily on freelance engineers. Though individual support providers carry lower overhead than larger support firms and can afford to bill apparently smaller fees, they are sometimes too overworked to react quickly to urgent network problems. If a freelance engineer is occupied with different client, ill, on travelling, or in training, the lack of backup staff may force your business to go without assistance during an emergency. The more your company expands, system downtime or problems with critical applications become more expensive. The money you believed you were conserving on a freelancer can evaporate quickly due to lost output. Also, when freelance engineers encounter new problems, the lack of a large consulting group to rely on for assistance forces them to learn on the job while your company winds up with the costs for their ongoing education.
- Have Access to Certified Professionals in Sophisticated Information Technology Solutions
The majority of smaller service organizations or freelance consultants specializing in small company IT consulting are capable of delivering routine fixes but lack the experience to deal efficiently with complicated IT infrastructures that have mixed operating systems, multiple offices, VoIP systems, remote clients, interconnected accounting and operational applications, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive group of specialists can benefit your company because enterprise networks are inherently complicated, support issues demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable degree of stability, availability, and security requires industry-tested best practices.
- Create a Solid Basis for Growth
Small companies typically start with an IT system cobbled together on a tight budget. Lacking a carefully designed architecture, a series of improvised repairs often get tossed on top of a tenuous structure. As a business evolves, stability and expandability issues can obstruct the success of the organization. Such networks require proper assessment, smart strategic analysis, and broad-based experience to migrate to a network environment that will act as the reliable foundation to meet current business needs and ease downstream growth.
- Work with Solution Consultants, Not Resellers
Smaller companies need direction and insight to work through an ever more complex maze of IT options offered for enabling business growth and improving efficiency. They do not need a network consultant or support firm that tries to promote products. Progent avoids conflicts of interest by not selling any products. Progent provides consulting and services only. This permits Progent to align technical support with the genuine needs of customers. Combining network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being based on the actual needs of a small business.
How to Contact Progent
In case your Orange, California company wants to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Help
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).