Professional Online Service for Orange, California Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been underserved by large IT support firms. Many small businesses allow themselves to become dangerously reliant on freelance engineers or small support organizations who lack the bandwidth or broad skill sets to respond promptly or effectively to technical emergencies. Other small companies turn to giant service firms that employ technicians taught to offer standardized solutions to ordinary problems but who do not have the background and versatility to deal with the diversity of environments and lack of standards that characterizes small company information networks.
Progent's proven approach to providing affordable and effective network service to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the industry. Progent has provided remote help to small businesses in every state in the country (See Progent's client testimonials).
For larger companies, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house IT support team. This can cut costs and help meet schedules for major projects such as application programming, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer the services of certified experts to help your company to design and execute your cloud computing strategy.
Core Technical Areas Serviced by Progent for Office Networks in Orange, California
Progent provides the support of accredited experts for all aspects of network technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:
Service Delivery Options for Orange, California Companies
Progent has a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing network support is built on the Call Center operational structure common to big IT groups. Progent's Contact Center Service Mechanism ensures fast response, thorough service documentation, reliable follow-up, and strict cost monitoring across a range of network support delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person support visits. The background of Progent's IT consultants allows them to resolve the majority of network issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for first-time customers to accommodate urgent situations and Progent bills per minute with zero startup fees or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's remote computer support expertise.
- Onsite Support
Progent offers on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online support experts to deliver small and midsize companies the optimal solution: on-premises service professionals when you need them as well as the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need prompt and dependable support from an online Contact Center with effective phone assistance, remote repair tools, and enough technical depth for all needed escalation. Since small and midsize businesses usually are constrained by limited IT funds and can spare little management attention for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that business information systems stay productive. Read more details concerning Progent's Help Desk outsourcing services.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, fault tolerant network consulting, virtualization strategies, plus integration, programming and training for business programs including accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects including office moves and massive software upgrades, extended initiatives such as business information application programming and customization, relational database application development and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host key applications like Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is possible using the class of on-site data center that is realistically affordable for the majority of small businesses. Because Progent uses the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can save you the cost of building and managing the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is constantly tracked, and systems and data files are consistently archived and available for complete and prompt restoration. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's production servers in an environment that not only delivers the highest degree of dependability and expandability but that is in addition easy for customers to transfer to a different service firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow small businesses with mixed environments to benefit significantly on the costs of hardware, system support, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can support the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the software in the client's possession so that moving to a different virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote support services to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of network security and can assist with complex security programs like SIEM solutions to help companies meet industry standards and statutory requirements for network information protection and incident reporting.
The scope and depth of Progent's consulting staff offer a unique array of benefits to companies wishing to increase the business value of their IT network within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, in the trenches of network support, performing a broad variety of IT projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested approaches for fixing real-world network problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity avoids major bills for quick repairs. Another benefit of granular invoicing is that you won't be inclined to allow minor issues to fester until they grow into major ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each staff member to each client. The discipline of detailing and archiving service activity allows more effective service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small businesses who work with independent consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
Learn more details concerning Progent's knowledge transfer services.
If your Orange, California business wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).