Orange, CA Remote Help from World-class Network Troubleshooting Consultants
Progent's computer tech support services can provide your Orange, CA business low cost and consistent access to world-class computer experts. By providing network support help when you require it, offering advanced knowledge for critical applications, delivering value-added support such as 24x7 network monitoring, and billing only for support you receive, Progent offers your Orange, California company an economical option for maximizing the productivity of small-scale office networks. Whether you run an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to create and maintain a robust and secure IT network and to benefit from fast access to the experienced support typically available only to corporations who can support a large in-house IT group.
For mid-size and large companies, Progent can provide co-sourcing support to add to the skills of your in-house network support staff. Co-sourcing can save money and help meet schedules for big IT initiatives like software programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide access to accredited experts to assist your business to design and execute a sensible cloud computing strategy.
Key Technologies Supported by Progent for Business Networks in Orange, California
Progent's team of certified consultants provides support for all aspects of network technology used by businesses of all sizes. Technologies supported by Progent in and around Orange include:
Support Delivery Options Available for Orange, California Companies
Progent has a variety of alternatives for providing small businesses with affordable IT services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Support Mechanism ensures fast support, thorough service records, reliable follow-up, and tight expense monitoring for a range of IT support delivery alternatives that include online troubleshooting, in-person help, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine online support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help clients to analyze and repair hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's network engineers allows them to resolve the majority of IT problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup procedure for new clients to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's remote network support expertise.
- Onsite Service
Progent offers on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support engineers to give small and midsize companies the ideal combination: onsite support professionals when you need them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about how and why to register for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, see Help Desk Services.
- Consulting Services
Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies such as
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, non-stop it system engineering, virtualization solutions, plus configuration, programming and training for small business applications such as accounting, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects including site moves and major system upgrades, extended initiatives like management information software programming and support, database software programming and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or urgent response such as data restoration and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also easy for clients to transfer to a different service provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow small businesses with mixed networks to save significantly on the expense of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can support the mixed- platform and non- standardized environments common with small businesses, and keeps control of the software licenses in the customer's hands so that migrating to a new virtual system is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert remote consulting support to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Orange, California Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise network support enable small and midsize businesses to avoid the problems associated with excessive dependence on thinly staffed support organizations or independent engineers.
Working with Progent allows your business to:
- Prevent Excessive Reliance on Freelance Consultants
For IT services, smaller companies often rely excessively on individual engineers. Though individual service providers have lower overhead than more substantial support firms and can afford to charge apparently lower rates, they are occasionally stretched to far to respond rapidly to urgent network problems. If an independent engineer is occupied with another client, ill, on vacation, or in training, the absence of replacement staff may require your company to wait for assistance in case of a crisis. The more your company grows, network downtime or difficulties with line-of-business programs get more costly. The dollars you believed you were conserving on an independent consultant can disappear fast because of lower productivity. Also, when independent consultants encounter unfamiliar problems, the lack of a large engineering group to depend on for assistance forces them to train with the meter running while your organization winds up footing the costs for their continuing education.
- Have Access to Expertise in Sophisticated IT Solutions
The majority of small service organizations or independent engineers specializing in small business network consulting are capable of providing routine fixes but lack the background to work efficiently with complicated IT configurations with a variety of operating systems, multiple sites, VoIP implementations, remote workers, integrated financial and operational software, eCommerce, and specialized line-of-business software. Progent's experience with global companies and Progent's large team of specialists can be valuable to your small business because enterprise networks are inherently complicated, integration problems demand thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection requires industry-proven processes.
- Build a Firm Foundation for Growth
Small companies often begin with an IT system implemented on a shoestring budget. Without a carefully designed architecture, a series of ad hoc repairs commonly get piled on top of a marginal structure. As a business evolves, stability and expandability problems can obstruct the success of the organization. These environments need proper assessment, smart business analysis, and in-depth experience to migrate to an IT environment that can act as the reliable foundation to handle critical business requirements and support future expansion.
- Team with Solution Finders, Not Resellers
Smaller businesses require guidance and education to work through an ever more complex array of technology alternatives available for enabling growth and enhancing productivity. Businesses do not need an IT consultant or service firm that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to align technical support with the genuine interests of customers. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a preselected technology rather than being driven by the actual needs of a client.
Get in Touch with Progent
If your Orange, California business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).