For small office computer networks located within the state ofOregon, Progent's Microsoft and Cisco certified technicians can provide phone help and troubleshooting to fix your network issues quickly and cost effectively. Progent has acquired top-notch skills, software utilities, and support knowledge bases to troubleshoot and fix computer network problems without the high cost and delays normally associated with in-person service calls.

If yourOregonsmall business is located outside of the larger metro areas such asPortland, Salem, Eugene, Gresham, or Beaverton, your nearby computer support choices may be limited in skills, or unavailable during a crisis. This results in a network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís group of network engineers average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a diverse range of customers. This means you obtain not just the technical skills needed for the task, but a consultant with field proven methods for applying that expertise to provide cost effective network solutions.

Cisco Firepower Series Firewalls Integration Experts
Cisco's Firepower Next Generation Firewalls deliver a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized control of modern security features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco-certified CCIE firewall consultants can assist you to design and execute an efficient migration to Cisco Firepower Series firewalls from from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally manage IT environments that include branch offices, data centers, and cloud resources. For details about Cisco's Firepower line of Next Generation Firewalls, see Cisco Firepower firewalls integration expertise.

Cloud Consulting Services for At-Home Workers
Progent can assist small and mid-size companies to set up their remote workforce with secure and transparent access to cloud applications and services. To find out about how Progent can assist you to set up robust Cloud access for their at-home workforce, go to cloud integration consulting expertise for remote workers.

ProSight IT Asset Management for Network Infrastructure Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight portfolio of managed services for small businesses.

Full Range of Security Services
Progent's , CISSP, CISM, and ISSAP certified security engineers can help your company to perform comprehensive security assessments, restore operations rapidly from attacks, configure firewalls, configure safe mechanisms for off-site and mobile access, install spam and virus protection and email encryption, and craft a corporate-wide security strategy based on round-the-clock automated monitoring. Progent's ProSight family of managed security monitoring services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection for unified endpoint security.

Dynamics GP Upgrade and Integration Consulting
Progent has supported Dynamics GP and Great Plains software for nearly 20 years and Progent has provided integration, software development, education, and debugging services since the platform's original release. Progent can provide in-depth support for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can assist your business to plan, validate, and carry out an efficient migration from a an outdated release to the current release of Dynamics GP, Learn} about Progent's Dynamics GP migration and system integration consulting services.

At-home Workforce Expertise
Progent has 20 years of experience assisting small and mid-size companies to plan, implement, tune, administer, and debug IT networks that incorporate an at-home workforce. To find out about Progent's expertise for remote workers, refer to telecommuters integration help.

Progent's Consulting Services for Microsoft SQL Server 2016
SQL Server 2016 offers significant enhancements in speed, capacity, data security, high-availability, mobile computing support, plus built-in BI. New features include PolyBase for handling SQL and NoSQ files simultaneously for big data applications, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized management of on-premises and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consultants can provide remote and on-premises support to assist organizations of all sizes to design, deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help you design, configure, manage and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for local datacenters, cloud environments, or hybrid systems. Progent's VMware vSphere and vCloud consultants offer world-class knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, fault tolerance, and application mobility.

Common Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the common online Cisco router support services available from Progent's certified Cisco experts are configuring hostname, DHCP, routing maps, NTP, and user accounts; setting up HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing tables, and line settings; updating router's IOS image; validating failover; resolving VPN tunnel and routing issues; making a network diagram and documenting configuration; plus policy and availability planning.

Progent's Cloud Integration Support for Windows Server Essentials
Windows Server Essentials is a value-priced, versatile OS that enables small businesses to transition from the older physical on-premises datacenter to the new hybrid computing paradigm that combines both local and cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consulting experts can provide cost-effective remote consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to determine the potential productivity and cost advantages of migrating to WS 2012 R2 and adopting a hybrid on-premises/cloud design for your network ecosystem. Progent offers full-service project management so you can plan and carry out an efficient move to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online applications and services. (Find out about Progent's Office 365 integration with on-premises Exchange and Azure planning and integration consulting services.) Progent also offers ongoing consulting help, troubleshooting, and training.

WatchGuard Firewall Integration Expertise
Progent's WatchGuard consultants can help you configure WatchGuard Firepower Firewall/VPN security appliances that align with your security requirements and budget. Progent can help you to manage legacy WatchGuard firewalls or upgrade to modern WatchGuard Firebox firewall solutions. To learn more about Progent's consulting and support services for WatchGuard security gateways, see WatchGuard firewall integration consulting.

Stealth Penetration Testing
Stealth penetration testing is a key component of any overall IT system security plan. Progentís security experts can perform thorough stealth intrusion security tests without the knowledge of your organization's internal network support staff. Unannounced penetration testing shows whether existing security defense tools such as intrusion incident alerts and event log analysis are correctly configured and actively monitored.

Planning and Support Services for System Center 2016 Operations Manager
Microsoft System Center 2016 Operations Manager is designed to promote top performance and maximum uptime for key workloads by offering unified, cross-platform monitoring of physical and virtual infrastructure installed across local systems and cloud environments. Progent's SCOM consulting group can provide advanced online and onsite support to help organizations of all sizes to plan, integrate, optimize, update and repair SCOM 2016 deployments. Progent's Operations Manager 2016 consulting experts can assist your company to migrate to Operations Manager 2016 from older releases of Operations Manager or from different monitoring platforms, or combine multiple monitoring systems into a cohesive infrastructure management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to include infrastructure hosted on public clouds by providing Azure integration and Amazon AWS hybrid cloud solutions.

Expert Wireless Consulting and Support
Progent's wireless technology consultants have broad expertise in the implementation and maintenance of wireless networking technology and can assist you to design, configure, administer and troubleshoot wireless solutions that are compliant, robust, scalable, easy to manage and use, ready to support your critical applications, and seamlessly integrated into hybrid cloud environments. Remote and onsite support available from Progent span a selection of wireless technologies and include smartphone integration, Wi-Fi network planning and deployment, wireless site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Data Protection Manager Consulting Services
Microsoft System Center 2016 Data Protection Manager offers small to medium-size organizations near-continuous backup and simplified restore capabilities for Microsoft environment. Data Protection Manager 2016 delivers application-sensitive protection for key workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, supports VMs hosted by Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consultants can help you to design, implement, administer, and troubleshoot an enterprise-wide backup/recovery solution powered by Data Protection Manager 2016. Progent can assist you to upgrade from a previous version of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployment models. Progent offers remote or onsite support and can deliver occasional guidance to help you through technical bottlenecks or deliver end-to-end project management support to make sure you finish your Data Protection Manager 2016 deployment on schedule and on budget.

Responsiveness of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center is dedicated to providing the best quality of online network support services offered anywhere for both urgent as well as standard problems. For urgent issues that affect many users, key personnel, or a mission-critical program, the Technical Response Center is set up to engage within an hour. For non-critical problems, the TRC is committed to respond in two hours or less. In all cases, your ticket will be created promptly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will check with you on every corrected issue to verify you are comfortable with the outcome and ready to close out the trouble ticket. Learn more details concerning Progent's TRC Customer Commitment.

Contact a Progent Network Support Expert
To see how you can get in touch with a Progent network consultant for online or on-premises support, phone 1-800-993-9400 or go to Remote Network Support.



An index of content::

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    Progent offers the expertise of Microsoft-certified engineers and experienced database application programmers, DBAs, project management experts, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and certified security professionals to assist you to evaluate the likely benefits of SQL Server 2012 for your organization, install test environments at your datacenter or at Progent's test lab, design and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS solutions, and define a cost-effective and safe network infrastructure that helps you maximize the business benefit of SQL Server 2012.

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    Progent is among the most qualified network support firms for integrating email and messaging systems powered by Microsoft Exchange 2000. Progent is skilled in helping small companies get all the advantages of Microsoft Exchange 2000 for typical situations including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server management.

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    Progent's Microsoft-certified professionals can help you to assess the business value of Windows Server 2012 R2 for your company, develop test systems and migration plans, tune your network for local, multi-site, cloud-based, and hybrid datacenters, educate your IT support team, develop an enterprise-wide security plan, automate IT administration, help with application development, and build and test a disaster recovery/business continuity plan.

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    Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and unified email/telephony solutions for businesses. Progent offers affordable Exchange Server support services to enhance email security and virus protection, provide high availability email, and facilitate remote and wireless email access. Progentís Microsoft Exchange help and support offerings can assist you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or older Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent's Cisco-certified Wi-Fi experts can help you to evaluate the advantages of using Cisco Wi-Fi controllers to manage wireless deployments of any scale. Progent can help you to maintain and debug your current wireless environment or help you design and carry out a smooth transition from outdated Wi-Fi controllers to current solutions.

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    Progent offers Microsoft Windows 2003 Cluster Server assistance to help your business implement fault-tolerant clustered servers that can provide 24x7 operation. Windows cluster servers for fault-tolerant networks include Windows Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Server Cluster. By showing you how too create non-stop clustered server environments powered by Windows Server 2003 Cluster, Progentís Premier Windows engineers make sure that your fault-tolerant clustered servers are set up to maximize the competitive advantage of your IT system.

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    Progent's ProSight Virtual Hosting offers advanced virtual server technology, a state-of-the-art data center facility, and the technical support services of Progent's Microsoft-certified consulting group to provide small and midsize companies with a complete IT outsourcing alternative that enhances network dependability and protection, reduces management distraction, and lowers expenses. With Progent's Private Cloud Hosting, a smaller business can have all of its software platforms and key business application servers supported within a safe and fault tolerant data center on a fast, non-stop virtual machine set up and maintained by Progent's computer support professionals.

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    Cisco's PIX firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent continues to offer technical support for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you assess whether to migrate to the latest firewall products available from Cisco. Progent's Cisco-certified experts can help you plan and implement a smooth upgrade to Cisco ASA 5500-X firewalls based on industry best practices.

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