For small company computer networks located within the state ofOregon, Progent's Microsoft certified technicians can deliver phone assistance and remote troubleshooting to fix your computer network problems fast and affordably. Progent has acquired enterprise-class expertise, advanced software tools, and support databases to identify and fix computer network problems while avoiding the high cost and delays normally associated with in-person technical service dispatches.

If yourOregonsmall business is located beyond the larger urban areas such asPortland, Salem, Eugene, Gresham, or Beaverton, your nearby network support options may be limited in technical capability, or unavailable during a crisis. This can result in a computer network that is unstable or causing efficiency loss due to technical issues persisting for too long. Progentís staff of expert network consultants average more than twelve years of real-world industry experience, in the trenches of IT support, performing a large range of technical tasks for a diverse range of customers. This means you get not only the technical skills needed for the task, but a professional with proven methods for applying those skills to deliver efficient network solutions.

CISA-certified Cybersecurity Audit Consultants
The CISA credential is a globally recognized qualification that signifies expertise in IS security auditing. Accredited by ANSI, the CISA accreditation requires that consultants undergo an extensive test given by the ISACA international professional group. Progent can provide the expertise of a CISA-Certified network security audit professional trained to assist companies in the fields of IS audit services, information technology enforcement, network assets and infrastructure ROI, information technology service delivery, protection of data resources, and business continuity preparedness.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi network appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi devices running across multiple venues with any number of APs can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, optimization, troubleshooting, monitoring, and reporting. Progent offers the skills of seasoned Wi-Fi professionals who can assist your organization to assess the benefits of Ubiquitiís UniFi technology for your environment and help you to plan, install, manage, and maintain your UniFi solution. For details, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

Juniper and NetScreen Consulting and Support
Progent's Juniper-authorized network engineers can help you to design and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate smoothly from discontinued equipment to the latest versions. Progent's Junos OS engineers can provide support for Juniper's premiere network control software to enable your business to simplify the management and strengthen the security of your Juniper VPN devices and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software platformS and can assist organizations maintain networks that incorporate a combination of Juniper's OS platforms.

Advanced Project Management Consultants
For enterprise project management assistance, Progent can provide access to senior information technology professionals with years of experience as IT project managers for application development, information technology implementation, and process engineering working with organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers offer advanced management expertise to help enterprise customers to follow best practices to make sure development or deployment projects are completed on schedule and on budget.

Backup/Recovery Solutions for Remote Workers
Progent can help small and medium-size organization to design, install, verify and manage backup solutions required for remote workers. To find out about Progent's backup/recovery solutions for telecommuters, see data protection consulting services for an at-home workforce.

Integration Help for Office 365 Applications and Cloud Services
Office 365 is Microsoft's expanding suite of productivity applications and cloud services available on a monthly or annual subscription basis. Office 365 apps and cloud-based services are offered in a variety of subscription plans targeted at markets ranging from individuals and home offices to enterprises. Progent can provide quick and easy remote access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android platforms. Progent can help you to understand the many subscription options available with Office 365 and configure your network with Office 365 so you realize top business value. Progent's Office 365 integration consultants offer expertise with cross-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and manage hybrid solutions that transparently integrate on-premises and cloud products and services.

World-class Cisco Help from Expert CCIE-certified Engineers
Progent is the leading source of easy, immediate, and economical access to Cisco CCIE Certified consultants. CCIEs are recognized network gurus who earn this top-level certification only as a result of thorough examination by Cisco. CCIEs can handle the most complicated problems surrounding network planning, implementation, troubleshooting, and maintenance. Progentís CCIE professionals cooperate intimately with Cisco in-house staff in identifying issues with Cisco's IOS software and devising fixes or obtaining software updates to correct anomalies. Progent can provide quick access to a CCIE by phone so you can receive immediate assistance for tough network problems that are impacting business productivity but are beyond the expertise of your local network support resources.

Consulting and Support Services for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can assist organizations of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; plan, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help you to migrate from an earlier edition of System Center Virtual Machine Manager or from a third-party management system, and Progent can help you to optimize and repair your existing SCVMM environment so you get maximum business value. Progent can also provide Virtual Machine Manager 2016 migration consulting to help your organization to plan and implement an efficient migration from SCVMM 2012 to Virtual Machine Manager 2016 in order to benefit from stronger security features, more affordable VMM storage options, and other enhancements.

Live Online Seminars for Popular Desktop Apps
Progent offers live online training for a range of client software. Progent's Webinar training covers areas that include Microsoft Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA development, Publisher collaboration, Office Outlook security, Office 365 Access programming, Microsoft Dynamics GP migration, and Windows 10 management. Webinar-based education provides all the benefits of traditional in-person sessions, including instant communication between clients and trainers, but avoids the costs of transportation and the hassle of attempting to accommodate the schedules of many workers.

Management Support for Lync 2013
Microsoft Lync Server 2013, renamed Skype for Business Server, is an on-prem software platform that enables businesses of any size to build a centrally managed and secure communications ecosystem that supports a BYOD computing style with instant messaging, presence, web conferencing with app sharing and whiteboard, and both IP and PSTN telephony across a wide range of stationary PCs and mobile endpoints. Progent's certified Lync Server 2013 experts can help you to manage your current Lync environment or plan and implement a cost-effective upgrade to a more current system by providing Microsoft Skype for Business consulting. Progent can also assist create a hybrid cloud deployment that combines self-hosted Skype for Business Server with Skype for Business Online or with Teams cloud platforms.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.

Mac Support
Progent's experts can provide Mac users a variety of IT services such as remote Mac desktop help, help with Mac applications, Outlook for Mac and MS Exchange expertise, Mac security and network infrastructure engineering, integration between Mac and Windows environments, and one-on-one training. For business systems based exclusively on Mac or for environments incorporating a combination of Mac, Linux, and Windows-powered servers and desktops, Progent has the experience and knowledge to handle the challenge of designing, installing, and maintaining a network infrastructure that is dependable, safe, efficient, and aligned with your business objectives.

Affordable Support Solutions
Many small businesses utilize flawed metrics when searching for a computer consultant. Cost per hour is usually not a reliable measure for value. A consultant with inadequate technical background can take many times longer to complete the same task than a seasoned IT professional. For example, charging a third less per hour, but taking three times as long for the same job is not a bargain. Still worse, a badly designed or implemented IT infrastructure that is unstable and difficult to manage or expand can cost an organization many times more than its setup price because of lost productivity. Progent's client testimonials from satisfied businesses across the U.S. confirm the effectiveness of Progent's service model and the technical capability of Progent's staff of engineers.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or onsite access to a Cisco Certified Internetwork Expert (CCIE) engineer to help your business to plan, deploy, administer and repair unified communications environments that incorporate Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have in-depth backgrounds assisting companies of all sizes to build collaboration solutions by delivering expert services that include Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning and deployment, IP voice and video phones and soft phones setup, and wireless IP phone deployment. Progent's consultants can assist you with Cisco's entire portfolio of Unified Communications applications like Cisco Jabber, WebEx, Cisco Unity Express (CUE), Cisco Unified Contact Center, and Unified Attendant Console.

Automated Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent offers a variety of Network Support Bundles built around the proactive problem solving abilities of Operations Manager, a cutting-edge server management software platform that tracks the reliability, speed and security of your IT network and detects anomalies before they can disrupt your system. To provide additional insight concerning the performance and robustness of your network infrastructure, Progent can help you install and operate leading network monitoring software powered by the Linux OS.

Contact a Progent Computer Support Expert
To see how you can contact a Progent network support expert for online or onsite support in #(state), call 1-800-993-9400 or visit Online Computer Help.



An index of content::

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    Progent can assist small and medium-size businesses to design, deploy and debug the network infrastructure needed to support teleworkers.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than a quarter century of background helping manufacturing, distribution and service organizations to manage complex supply chains and improve the efficiency of key business processes in order to get products to market fast and meet customer schedules consistently. Progent can provide the expertise of an ERP consultant with more than 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or onsite consulting that spans from as-needed advice to solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, CPQ, web site integration, troubleshooting, data conversion, Amazon AWS integration, disaster recovery planning, and database administration.

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    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Small businesses who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.

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    NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with continual replication to deliver fast, zero data loss disaster recovery between sites located up to 185 miles apart. Progent's team of seasoned network experts can help you to design, deploy, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster solution by delivering help with procedures like assigning shelf IDs, determining aggregate and plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster DR system to verify compliance with industry standards and regulatory requirements.

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