Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Orlando
ProgentProgentís consulting services for network service firms in Orlando Florida enables your company to provide your clients Progent's consulting and Help Desk support under your company's brand as a transparent extension of your in-house IT support team. These services can help you grow your client base, fill out your service portfolio, satisfy your customers, and improve your profits.

Progentís nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT staffs of some of the country's largest IT support businesses. Progentís breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progentís transparency lets you promote and protect your branding.

Progent is an IT consulting firm with two decades of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private IT services company in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms features seamless resale to your clients of world-class services. Progent bills your firm directly and works under your instructions to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the heart of an effective service desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but difficult to set up and manage. Smaller IT service companies seldom have the necessary resources. Progent's Call Center and ticketing program offers IT support organizations a practical way to keep their company branding while delivering their clients world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support volume, the diversity of technologies your business can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in major metro areas is available throughout the country at extra cost.
  • You keep full control of your customers and invoicing.
  • Your clients submit incident reports using your own branded Internet portal, an 800 phone number, or by sending a request to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service providers allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your staff and core in-house competencies steadily without being forced to turn down new business due to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service group, under your management, and bills you rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent uses an advanced documentation system to make sure all services performed are fully described. This makes it easy for you to shift account assignments to internal personnel when you have enough people and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and efficiently take on additional opportunities beyond your main fields of expertise and serve new geographies without exposure to the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive network support provider by offering more solutions to more clients under your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier support in a broad array of technologies and can be a dependable resource for growing your IT service business.
  • Fast Escalation: Thanks to a sizable roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Customers Happy: Happy customers keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided online network support from Call Center support to high-level consulting. Effective online service cuts costs while delivering quick results.
  • Top Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Orlando, Florida Organizations
Progent's veteran roster of certified consultants can deliver Orlando, Florida companies a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service firms include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Orlando, Florida
For additional information about Progent's consulting program for IT service firms in Orlando, Florida, call 1-800-993-9400 or see Contact Progent.