Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Orlando
ProgentProgent’s consulting services for network service organizations in Orlando Florida enables you to offer your customers Progent's consulting expertise and Help Desk support under your company's brand as a seamless extension of your in-house IT services group. This can put you on the fast track to grow your client base, expand your service catalog, satisfy your customers, and increase your bottom line.

Progent's team of network engineers, desktop integration and troubleshooting specialists, network administrators, and cybersecurity consultants have acted as transparent extensions to the IT groups of some of the country's biggest IT support businesses. Progent’s breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service business, and Progent’s close integration with your support team lets you promote and preserve your branding.

Progent is an IT consulting company with two decades of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service providers features seamless resale to your customers of professional IT services. Progent invoices you exclusively and performs under your direction to provide your clients consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to a successful IT Call Center. But modern ticketing systems are not only expensive to license and staff, but also difficult to configure and manage. Small or niche IT service providers rarely have the required resources. Progent's Help Desk and ticketing solution gives IT service firms a practical way to keep their company branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services allow you to expand your support volume, the diversity of technical issues your company can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to commence work during normal work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metro areas is available across the US at additional cost.
  • You keep full control of your customers and billing.
  • Your clients submit requests via your branded Internet portal, an 800 phone number, or by sending a message to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more details on Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a single point of contact for virtually all technical guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies steadily without having to say no to opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service team, responding to your coordination, and bills you instead of your customer.
  • Granular Billing: Progent bills by the minute to reign in costs.
  • Detailed Documentation: Progent utilizes an enterprise-class reporting system to make sure all IT services delivered are fully documented. This allows you to transfer account assignments to internal personnel when you have sufficient people and appropriate technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and efficiently accept additional jobs beyond your core areas of excellence and serve new geographies without exposure to the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive IT service firm by offering more services to more customers under your own brand.
  • Add to Your Services Portfolio: Progent can provide top-tier expertise in a wide range of technologies and can act as a dependable resource for growing your IT support operations.
  • Rapid Escalation: Thanks to a large roster of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Make Your Customers Happy: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Remote Support Professionals: For two decades, Progent has provided remote network support from Help Desk services to advanced consulting. Efficient remote service saves money and produces fast results.
  • Advanced Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Orlando, Florida Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Orlando, Florida organizations a wide range of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for network service organizations include:

Learn More About Progent's Consulting Program for IT Service Providers in Orlando, Florida
For additional details about Progent's consulting support for IT service firms in Orlando, Florida, call 1-800-993-9400 or see Contact Progent.