Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Orlando
ProgentProgentís consulting services for network service organizations in Orlando Florida enables you to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your regular network services group. These services can help you grow your client base, close gaps in your service catalog, satisfy your clients, and increase your profits.

Progent's team of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have acted as seamless extensions to the support groups of some of the country's biggest IT support firms. Progentís range of expertise enables you to widen the capabilities of your IT support practice, and Progentís close integration with your support team helps you strengthen and protect your company's brand.

Progent is a network consulting firm with two decades of background delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms offers seamless resale to your customers of professional services. Progent invoices your firm exclusively and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing is the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also challenging to set up and manage. Small or niche IT support providers rarely have the necessary resources. Progent's Help Desk and ticketing solution offers IT support firms an economical way to retain their own branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services enable you to increase your support workload, the diversity of technologies your firm can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's online desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in major metro areas is available throughout the country at additional cost.
  • You keep full control of your customers and billing.
  • Your clients submit incident reports by means of your custom branded web portal, a toll-free number, or by directing a request to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole point of contact for practically all technical expertise your customers may need. You can build your team and strategic in-house competencies at your own pace without having to turn down opportunities owing to a lack of expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service group, responding to your coordination, and bills your firm rather than your customer.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Detailed Service Reporting: Progent utilizes an advanced reporting system to ensure that all IT services delivered are fully documented. This enables support group to transfer account responsibilities to internal personnel once you have enough staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely take on additional jobs beyond your main fields of expertise and open new territories without exposure to the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive network service firm by delivering more solutions to more clients using your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier support in a wide range of technologies and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: With a large roster of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Clients Happy: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
  • Online Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center support to high-level consulting. Effective online service cuts costs and produces quick results.
  • Major Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Orlando, Florida Organizations
Progent's veteran roster of certified consultants can provide Orlando, Florida companies a broad range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Firms in Orlando, Florida
For more information about Progent's consulting program for network service organizations in Orlando, Florida, call 1-800-993-9400 or refer to Contact Progent.